Nikki was super helpful and amazing! Thank you!
Very helpful, friendly and great customer service. I felt more secure while leaving the property.
Attendant was very helpful, knowledgeable, and easy to talk with, which is good! I was able to get the unit I needed in a mannerable and timely fashion!
She was fantastic and very detailed.
Nikki was the best got us showed a unit and paid and put in no time. Thank you Nikki
First time stopping by Public Storage on James A Reed and had an awesome experience! Nikki was super friendly, and patient, and answered all my questions... The facility was well laid out and easy to navigate... definitely recommend!
Nikki was a huge help today, and amazing patience!
My first time at this location and it is nice and customer service was excellent, nice fast and easy
I had a transaction with Dae. A usual experience is 20 to 30 minutes at other storage facilities. The transaction I had with Dae took less than 3 minutes. Extremely professional and got right to it! Thank you Dae!!
Mike is awesome that's why we keep coming back to him 6
Dae was extremely helpful. She was patiently courteous and knowledgeable. A great asset to the Public Storage
team.
Very Happy to leave a Great REVIEW for the great customer service that I receive on a Day I Really Needed It Help… From Dae. here at the James Avery Road Public Storage facility. The first part of this month, July 2025 I needed to go into my storage unit for the first time and unfortunately something had fell on the inside and was wedged up against the door and I couldn’t get it open. I went to the front office and had told the representative exactly what I was experiencing and DAE was on shift and said she’d be more than happy to help unfortunately with both of us trying to get the door open which lifts up like a garage door it was very difficult because whatever was on the other side. It was wedged up against their pretty tight but when we got it partially up just a little bit she was able to crawl underneath basically on the ground. There’s no floor. It’s just on the ground and then moved everything away from it so we can be able to push the door open. I wish that we could have more customer service like this at a lot of the facilities, the stores in a number of other places that we visit on a regular unfortunately we don’t always get this great customer service and it sometimes is a thankless job. I highly suggest that she be trying to be a trainer after she gets her feet wet a little bit that she needs to become a manager I do to suggest that someone is listening and reading this review and gives her a raise. Yes A raise in pay is much needed. If you need any other suggestions,. I would be more than happy to help thank you thank you thank you again for the excellent customer service. Sherry.
The young ladies went above and beyond to help me. I just lost my husband and it's nice that someone was nice. I smiled!
Dae has a wondedful vibe very easy to work with, very good customer service skills
I unfortunately lost my unit to auction but Jon made sure the hold on keepsakes for me said was the other lady but he the only one I ever dealt with
Working with the property manager was terrific. He was very helpful, detail oriented and thorough.
The only storage place I’ve been to with an exterior bathroom entrance. Very clean restroom.
Excellent customer service.Jon is the best manager he has been so helpful with all our needs . And keeps the property in emaculant condition
Public Storage on James A Reed Rd. Is a very convenient way to store all your items. And the price is convenient also. Try it out for yourself.
Amanda an Gina git me in the right space an was so helpful.
My experience with Ms. Amanda was Great!!! She was very informative and detailed about any questions I may have had!!! I appreciate Her knowledge of Her job!!! Public Storage off James A. Reed! Check Her out!!!
Amanda has been so helpful. Thank you Amanda and public storage.
I actually rent at a Independence location an I couldn't seem to get any help. I went to this location and Amanda went above an beyond with her assistance. I now have the app and I couldn't thank her enough.
I had some issues with a storage unit I rented at the James A Reed Rd location. Amanda stepped right in and went above and beyond to get everything cleared up for me. I really appreciate her and because of her I would definitely rent another storage as well as recommend this location. Thanks again Amanda for everything!
Amanda has been nothing but helpful. She has went above and beyond a 5 star!
Amazing customer service. Amanda was very helpful.
Amanda, was awesome! She is a softie! I showed her pictures of my daughters wedding and she teared up...
Amanda was great and she helped me a lot with setting up my rental and was great with my daughter and being a busy body
Bobbie is the best. Always cleaning property
Amanda has amazing people skills. Thank you
First time getting storage and Thank you so much Amanda . You've made my experience easy and wonderful. Wonderful costumer service and beautiful smile and energy.
I was helped by Amanda and she was amazing and super friendly & went above and beyond on all the information I needed I am extremely impressed & glad I had her to help.
Amanda has been nothing but helpful. Thank you.
Amanda has been great help.
Amanda has been such great help!
Amanda had excellent service very helpful and kind 6 stars for sure
Amanda has been such great help.
Amanda was amazing at getting me the right size unit an the price. Thank you
Amanda has been great working with.. Thank you public storage..
Amanda was great. Got me in a unit fast an easy!
Amanda has been amazing with her help!! I recommend public storage!!!
The store manager Amanda was amazing she found out they didn’t have the original size I reserved and she got me a bigger unit for the same price
Came in to rent a unit and Amanda was great, walked me through everything. Thank you
The ladies gave amazing service.
Amanda, she provide excellent service. Answered all the question I had, and to get into another storage locker so smoothly. She was awesome.
Amanda has been so helpful with helping me get another unit. She is always pleasant and so kind. Thank you public storage and Amanda.
Amanda she was very good today and helping me get through this day thank you 👍🏾
Amanda was very helpful and helped with all my storage needs
Amanda was very helpful with my storage needs
The facility was clean and Amanda was amazingly helpful . I highly recommend!
Public Storage was a very good place to keep my storage for secure. The office personnel (Amanda and Iris) was very kind, helpful, informative, and supportive!! I would highly recommend using this location. Hopefully the traveling lanes to units will be updated very soon. Had a couple small items break but nothing major or sentimental. Also wish the hours would extend for customers that work 12+ hours a day. Closing at 9pm when you have an access code is ridiculous. Thank you all for the stay for my things. I appreciate yall! Would highly recommend!!!
Amanda has been so helpful!!
Everything thing went smoothly and Customer Service was Fantastic Thanks Mike
Mike is a great guy good service
The manager was polithat's a good place they can do business with
Yes I got to give my location to my teams so they can use storage shed for maps system like the warehouse we will be faster. Let Bryan have my other phone number so they can work together and not argue over the last word I love all my friends
Joe was very helpful this guy is a good worker
I am very satisfied and impressed with your PS services. Special thanks for Mike's availability and patient to answer all my questions
I use 2 different locations, the Blessing is Bobbi, has and does assist me with any issues at this property on James A Reed too. Few times when I was MISINFORMED, Bobbi as soon as she returned contacted me quickly to keep me a Happy Customer. She is a Kind Employee and does her job well. I hope Public Storage gives her Raises and knows the GREAT WORKER she is.
Mike was very awesome.. and kind
Mike is awesome he gets the business done
Bobbie saved me money very nice
Convenient location, the lot could use upgrades, the weird hills and potholes do a number on vehicles.
Mike was a great help very good worker you guys have !
Mike has been a great help and wonderful manager at your facility will definitely use you again.
Had a really good visit with Mike he was helpful
Mike was very charming and straight forward.
Always pleasant when I come in for a payment and I absolutely love Mike I highly recommend public storage on James A Reed
This establishment has a great Clerk
Thank You Jennifer and mike for getting everything straightened out you guys are awesome👍
I’ve been renting here for a few months now and love how friendly everyone in the office is. If I’m late for a payment for any reason they are willing to work with you!!!
Mike is so super nice and knowledgeable. His location is the only one I have and will ever use because I know my belongings are safe.
Had a great experience I lost my mother wedding ring and they had it for me and when I returned and ask them for it now days you can’t find good business people like this thank you PUBLIC STORAGE
Great storage company always comes in clutch when needed. Highly recommended if needed to store your belongings 🤘🏽✨