Melissa and Kelli were amazing to deal with. Can't wait to do business with them again.
So great. So professional.
Melissa was very helpful And friendly. Had an answer for every question.
The only thing I like is that’s it’s an inside storage but overall it’s been a bad experience. The storage I originally wanted was canceled and the wrong size was paid for instead so I had to go back and pay for the right one and couldn’t get a refund for the wrong storage I paid for. Then the code they gave me to get inside the building because they didn’t transfer my new information for my new storage so then I wasn’t able to get into a storage I pay for and they close before the closing time
I rented this storage and returned with my stuff. They close super early so I went from limited no access at all. After several attempts to call they were mean and disrespectful. Several of the representatives pushed the blame to me as if I was in the property after business hours. No one has bother to return my messages, emails so I finally reached someone in the office. Her response was to deny and then to what do I expect her to do. It's bad enough trying to get here though all of the road construction. The disrespectful works has me feeling scammed. If you can send emails in regards soliciting your business I would have liked a heads up regarding this. Then to tell me a district manager will contact me but he never attempted to.
The hours that are listed online are not correct. I go to load my stuff into the storage I'm being charged for, but the elevators were not working! Even attempted to use stairs, but there were no door handles to gain access to the level I am renting the unit. If you want to send 1000 emails in regards to soliciting, why did you neglect to relay true transparency for everything? Called to get the property contact info, and the system sent my personal information back to me instead. When I finally reached someone, hours, they were rude and hung up in my face. The road to this location is under construction, elevators don't work, and I've been polite even when they have been disrespectful. It's funny how the representatives were quick to push blame as if I was at the location after hours, so I went above and beyond to take a picture to so how unprofessional aka/messy this company is! This pic was taken in the downstairs lobby, and so it is clearly within business hours. For them to turn disrespectful/hateful when people are calling in for help say it all so I've been scammed...
Marcia is amazing she helped us out so much she is very knowledgeable with everything thank you so much for the great experience.
THE BEST EVER..PLEASE KEEP HER😁😁😁
Melissa is AMAZING 🥰❤️ Thank you for helping me and staying patient with me . You ROCK ‼️❤️
Best experience, they make it a breeze, so seamless, straighforward, & simple. Great storage facility, very well upkept & clean, amazing rates on their units & A1 customer service! Melissa was wonderful, & I'll definitely be going w/ PS everytime moving forward!
Great service from Melissa
Super helpful, kind, patient and extremely professional!
Had some issues with my account online called the office Marcia was great help in made sure everything went smoothly! :)
Marla was great, thank you for helping me.
5 star customer service from Marcia.
She was very polite nice Marcia is her name
Melissa was great! She needs to be in management!
Fulton provided excellent service
This is a brand new public storage location and the staff are very helpful. Fulton is very knowledgeable.
Fulton had great customer service had a great attitude
Everyone is very nice except the worker Fulton he how ever is rude
Love that the storage is climate controlled. I worked with Fulton when I arrived. He got me all set with a nice unit to store our belongings. Thank you for your service!
Mr. Fulton did an excellent job explaining everything about my storage unit. Job well done.
Fulton was very helpful and a good communicator
Ashley was amazing help!!! Im glad i came in instead of doing it over the internet.
Samantha is such a joy when she helps and guides me through an unfamiliar move.
Fulton was so helpful. Clearly knowledgeable about the rules and amenities Public Storage offers. We were greatly pleased with his service. We will recommend your facilities.
My experience with this location was handled by Fulton, he took the time to explain everything and was so respectful. He handled everything I needed and I got a great price.
I am glad there is still people like him to help out.
Fulton was very helpful and respectful while doing it.
Fulton was the employee that check me in and he's amazing and timely and showed me everything I needed to know about storage. Great location, great ppl, great place.
Had an amazing experience with Sam very helpful
Fulton was awesome. Lots of pep in his step, got me set up with a unit in record time.
Samantha was very helpful and made the process quick and easy. Thanks!
Fulton gave great service!
Fulton has made my experience so stress free.I appreciate him
Fulton was very helpful with our accommodations
Sam was wonderful! There was a mixup with an available unit but they got me a new one in just a few minutes! Great customer service!
It was a great experience. It was easy to check in and to find my unit. Also fulton was great.
Fulton was very helpful in getting my storages changed over
Fulton was very helpful with getting the right storage unit for my needs.
Exelent cuatomer service fulton is verry nice guy.
Nice and clean place
Very clean facility and a very friendly and helpful staff. Easy access loading and unloading bays. You can’t beat the first month free promotion anywhere in KC! Thank you Marcia for helping make my move a breeze!!
Amazing customer service from Fulton
He told me his name twice and I still forgot I’m bad with names, but he did a great job trying to help me get a closer unit because I was in a car accident. I didn’t get a closer one, but he definitely gave me some options.
Fulton was very good at his job .. customer service is great .. he needs to a raise
Fulton was very helpful I'm happy with my 10x15 unit. Keep up good work and nice prices
Fulton was very efficient and knowledgeable! He helped us get into a unit in no time.
Fulton was super friendly and helpful. No meetings for him pls
Fulton very helpful I appreciate him for the service and helping me
Marcia was fun and entertaining. She helped me and answered all of my questions. I appreciate her and her energy. I was having a bad day and seeing her smiling and her being as helpful as she was made my day.
Fulton, the individual at the customer service desk, was exceptional. He was able to assist me in solving an issue with the storage unit.
Between the mobile app and Fulton on-site, everything was taken care of with ease. I appreciate the fact that this building is brand new and easily accessible from River Market where I live. I highly recommend this location!
Fulton went the extra mile to ensure a safe and clean environment for us, exceeding our expectations. Five stars all the way!
Fulton was very helpful ; helping me find my unit
Far & East service! Thx Fulton!
It's always a good day at public storage on Woodsweather road. I feel like my belongings are safe and secure and Fulton the on site manager is very personable.
Fulton was very helpful with getting a storage unit set up for me!
Fulton was very nice friendly and helpful was glad to have met him and got my things finally in storage. Yaaay
Hidden gem! Fulton and the entire public store staff that I have encountered thus far have been very nice and professional. This place is clean, has enough carts to help you move your items, clean restroom, clean and spacious elevators(that work). I'm glad I found this storage facility.
Thank you for the guidance made putting our stuff in our storage a very easy and understanding process
Fulton was a big help and made the process fast and easy. Thank you!!
Marcia she was very polite and understanding even those customers were rude she still remain professional at all time she deserves this five star rating keep up the good work
Fulton did an amazing job helping me. Great and speedy service. I don’t use public storage often but he made the process quick and easy for me. Thank you!!!!
The place is kept really nice and there’s carts available to easily move your stuff. Signing up for a unit is very straightforward as well. One of the employees, Fulton, was super helpful in directing me where to go and how to use the unit and the facilities.
Super clean and nice storage facility. Staff was very patient and understanding to my scheduling conflicts. One of there members Fulton assisted me and help me get set up correctly and smoothly.
Fulton very helpful and attentive and friendly
Fulton was amazing! Got me a better location than the starting one, helped me set up my account and everything
Fulton helped me tremendously and made my move in so much easier!!
Fulton is an amazing property manager very friendly.
Fulton was amazing ! The gate was offline and he was able to assist with no hesitation
Fulton was a great help. He was polite, helpful and courteous. Thank you again for your assistance Fulton.
I came here and Fulton was so helpful and friendly, he got us our keys instantly!!! He was quick and efficient, it was a pleasure
Marcia was an amazing help. She showed me the perfect size unit that I needed while helping me get everything in office taken care of.
Moved in over the weekend. Didn't need help necessarily but obliged when a worker came out and greeted me. Marla provided excellent customer service and was very friendly, even walked me to the unit to make sure everything was good to go. Very much appreciated!
Great service with Fulton….
Excellent in person service. Thank you.
Fulton was very helpful and friendly. He got me registered and I was in and out quickly.
fulton was lovely to work with! super super easy. i was at work when he called previously and busy so i ended up not making it in time to call him back. he called again when he said he would and we got my agreement worked out fast. i appreciate him and all his help!! thanks fulton!!
Fulton was very helpful in getting us set up in our storage unit!
HAD SOME THINGS TO STORE AWAY,
SO I'VE USED THEM BEFORE, LAST YEAR MATTER OF FACT, THEY ARE ABSOLUTELY GREAT VERY SECURE AND THEIR STORAGES ARE INSULATED COOL IN THE SUMMER WARM IN THE WINTER AND FOR $47 A MONTH ABSOLUTE GOOD PRICE I RECOMMENDED THEM!💯
Fulton once again was very nice and efficient. I commend his awareness and service
Fulton is a super star!!!
This facility is clean and safe! I was helped by staff member Fulton and he was personable and helped me get checked in easily. Recommend highly.
Super clean facility, super helpful staff. Fulton took care of everything we needed. Clean keypad.
Fulton was awesome!! So friendly
Great choice for downtown area.
When I called up there Fully helped me with my reservation and got me the storage I needed! Thank you Fully for making my move seamless!
Fulton did a great job taking care of us and our storage needs.
I received a phone call from Fulton the day after my bill was supposed to be paid, he had excellent customer service representative skills on the telephone he does his job very well and very respectful I will continue to applied this young man
Fulton was a great help and good Courtesy
Outstanding service definitely recommend!!! Fulton made this extremely easy.
Marla is a very considerate worker and a great person overall! I am so thankful for her hard work and dedication to Public Storage by making sure everyone and everything is how and should be
Fulton and marcia were extremely helpful
Fulton and Marla was very helpful and I thank them and this company for their diligence.
Fulton helped me out I was very grateful
Fulton was great! We arrived end of day, my phone had died so did not
have access to the details of my reservation. He stayed late assisting me with access to the building, storage unit...Very kind young man!
He also assisted me in getting a second unit after filling one of their largest units. Again, super helpful, answering all of my questions. He is a 5 star as well as the facilities! Thank you Fulton!
GPS didn’t take us to storage because of the construction but once we found it it was very nice clean and secure
Fulton was very kind checked in on me to see if I needed any help moving anything!
Great place!! Easy move in. Fulton helped us with any of our problems we had and was a great assistance!
Every time I visit the public storage facility in the West bottoms. It is a great experience with the customer service there. It's a brand new facility with extra security
Fulton was extremely helpful and courteous!!
Marcia has made my experience phenomenal from upgrading sizes and adding a second unit to have enough room! Thank you for everything!
Fulton very kind and professional, helped finalize my reservation.
Fulton was very helpful, and was able to answer all my questions and concerns. I highly recommend if you need a storage unit that you get one from Fulton. 🙂
Great experience Mr Fulton went above and beyond even help me with directions.
Every time I come here it's great service my boy Fulton always coming through with that great service appreciate it Fulton
Fulton done an excellent job with helping me out. Thank you, Fulton
Great customer from beginning to end . My rep was Fulton he made it so easy and very kind gentleman! 5 star in my book
Easy and efficient, and very friendly
The young man named Fulton. That is, at the new public storage unit off of seven hundred woodwether rd is very knowledgeable and a very respectful young man
Great customer service and great help
Have to give it up for Fulton super helpful super courteous
Fulton made sure my unit was secure, and the best customer service. He made me more comfortable about the entire experience of renting a storage unit, and because of him I'll only use Public Storage from now on.
Property Manager, Fulton, was extremely helpful and answered all my questions. Excited to rent at this location.
Marla was super helpful with getting me set up with some supplies to improve my move when I was bringing a load to my unit. Great service!
Fulton was extremely helpful,attentive knowledgeable and went above & beyond. Thank U!!!
Thank you Fulton for great customer service
Marla was absolutely fantastic! Quick and easy getting me all the extras i needed!
Marla helped us with all of our needs and made this a seamless process! We always appreciate wonderful service! Thank you!
Fulton was great to work with. Super friendly & helpful during our rental process!!
It's a new place, so the Google Maps directions were not good near the end. The facility itself is excellent and the property manager Fulton was exceptional. His knowledge, capabilities, and customer service exceeded my expectations.
I came In today having trouble renting a unit online / over the phone … luckily enough fulton was able to help ! He helped me find public storage when I got lost in construction! Made sure I was booking the right unit and getting the best price !
Fulton is the G.O.A.T.!!! He was so helpful and I will most definitely recommend this place to my family and friends only because he was so amazing!!!!🤩 Thanks Public Storage for hiring him!
Fulton is great very helpful very kind and always respectful I would recommend to anyone
Marla was fantastic. Genuinely friendly, very knowledgeable and took great care care with the security. If you choose this location, I highly recommend speaking with Marla.