Public Storage Self-Storage Units at 593 Commerce Dr, Woodbury, MN

So these storage unit companies can be quite handy when you need some place to put extra stuff that you don't have the room for. But they are only handy when the price is affordable and they do not gouge you. In the past years there has been 10-15 increases and sometimes twice in the same year. How's that for treating your current customers? Also, this location supposedly has 4 carts, but whenever I go there I am lucky to find one. They have cameras so if someone is keeping these and taking them you think they would know. I am currently leaving from this franchise so if you need a unit and you can handle the high price go for it!

Very much appreciate Dayle helping with my rate and exploring options. The facility is good, but the app needs some work.

Ary and Phillip were fantastic to work with! This is a clean and well managed facility. Could use some more luggage carts but otherwise no complaints.

Nice and new, well lit and clean. Need more carts and fix some of the carts that are broken.

Mitch was super helpful and nice. The location is very clean.

Very kind, polite and efficient.

Mitch was incredibly helpful and knowledgeable when I moved in and during every visit!!!! Always a smile on his face and extremely kind. We need more people like Mitch working in customer service.

Mitch always goes above and beyond!!

As much as I dislike Public Storage as a consumer, I will say that Mitch has been nothing but great the last couple years!! He is always kind and helpful. He deserves a BIG RAISE!!!

Excellent Service! Thanks Mitch

This five star review is due to MITCH and his amazing customer service!!!

Really enjoyed my experience at this location on Commerce Dr. My check in was easy and Mitch was very helpful in getting me my unit thoroughly. Thanks for all that you did!

Mitch was the best. He made my move out and move in super easy. He is professional and friendly. He deserves a raise. 5 star service

First day signing up - corporate person I talked to was pretty overzealous and I was having trouble getting information from him, but when I got forwarded to the Commerce drive location Mitch was very helpful and answered all the questions I had. Helped us when we showed up, gave us directions and checked in on us on our way out. Obviously day 1 moving my stuff in, but I was impressed with Mitch and the facility. Temperature was very comfortable.

Mitch is awesome! He's very patient as a very helpful.

Mitch was great! He assisted us with showing us the different sized units and walked us through honoring the online rate! He was efficient and friendly. It’s hard to come by good customer service these days and he knocked it out of the park.

Customer service Here sucks I talked to three representatives, obviously from some other country that you can hardly understand Two of them had me wait 10 minutes each for a Property manager to be here to show me units to look at never showed up never called me. I’m still sitting here 40 minutes later. There’s also a lady Pissed off because she can’t get in and no one’s here in the lobby to return keys and locks Nice

Mitch, the main caretaker/manager at the Woodbury, Minnesota location on commerce Drive is continuing to and has always been most helpful, kind and professional. Attention supervisory management: I believe Mitch should given a special bonus and salary increase, he’s a Super cool good guy!

Amazing service!! Thanks to Mitch for making our experience with public storage so smooth!! Highly recommend this location!!!

When first we used the storage facility, it was Simply Self Storage and I provided this review: Brand new. Very clean. Good equipment. Lana is great!I Since then, the facility was sold to Public Storage. Lana is gone. There isn't even an on-site facility manager any more. The upkeep of the facility has gone down hill. For several weeks one of the garage doors wasn't working making it difficult to access the garage area. The facility cleanliness has deteriorated. During one winter storm, we couldn't even access the facility. It appears that Public Storage is acquiring most of the other storage facilities in this area. Not a good omen.

Great experience

Just moved here and needed to find out about storage for our belongings. Mitch in Customer Service was the most helpful and friendliest person I have met in a long time. All my questions were answered and I am happy. Thank you Mitch!!!

Mitch provided excellent service while helping me get my storage unit!

We have used Public storage for 2+ years now as we downsized and needed extra room and time to go through our belongings. Mitch and crew have been wonderful. My belongings are stored in a well air conditioned, well heated unit! No problems with safety or rodents…Thank you!

Mitch was very professional, friendly , caring and very very helpful. I would highly recommend Public Storage on Commerce Drive.

Mitch was great and very helpful.

Mitch at the Woodbury Mn 593 Commmerce Dr facility is outstanding. We started renting our storage bins last August. The entire time here has been great. Todd B

Mitch is amazing!

Mitch was wonderful.

Storage staff has been exceptionally helpful! The facility is clean and well-maintained.

I have had 2 units for several years. I loved that the loading zone is climate controlled. It's also convenient that there are bathrooms available 24/7 on the main level. Since Simply self storage was bought out by Public storage, they raised the rent so much for existing people, while they were giving a big discount to the new people. I decided to move out to another one with a much better price and has a main floor units. While I didn't appreciate them raising the rate so much, Mitch at the office was always very friendly and tried his best to help people. I appreciate him a lot!

The staff is amazing!! I wrote this review when I first moved into the unit five years ago. I would like to add on to this. Mitch has really gone above and beyond.

Feel sorry for the poor people working here! They face the worst management providing the worst customer service possible. Three of four broken garage doors. Never fixed. No signs directing customers. They do not care about customers. Do not move here!

Mitch was fantastic at this facility, we were able to secure storage for six months for my brother. He went over and above to show us the locker, and all the steps necessary to come in and out.

I got a 10’ unit when it was Simply Storage end of 2022 for $108/mo. That was the best value for the money compared to other places that were charging $50/mo or more for the same size unit in an older place. Simply Storage was 5 stars. Fast forward to not even a year later(last month) and my rate raised to $146/mo and about a few weeks later it was announced that it would be transferred to new ownership under Public Storage, and now in 1 more month (12/2023) the rate is increasing again! To $174/mo, so in 2 months time, my rate is now an extra $74/mo. That’s outrageous and was afraid that would happen. I’m upset it went up THAT much a month in this economy(let me guess “inflation”?). I avoided Public Storage for this exact reason because their prices were so much more expensive and now I’m stuck here because they bought out simply storage. Oh, my contract with Simply Storage stated nothing about rate increases and conveniently my rate went up about a week or 2 before they made the switch to Public Storage, so then when I had to sign the new contract, I was bound to that rate increase, and the new contract states they have 30 days notice to change rates. I’m not stupid, that’s scummy, I see right through what Public Storage did. Shop elsewhere if you can, this is scummy. Shame on you Public Storage

They were simply storage,they changed hands to public storage. Worst experience I ever had.

Very secure and clean facility. Friendly staff and competitive rates.

Clean and easy to get in and out.

Very clean, welcoming, and secure storage facility. Staff are helpful and polite. Great location for the price

Clean location and helpful staff.

Cassandra helped me with my storage today, I had to give a review because she was so helpful! These days it's hard to find good costumer services. She was very kind and it made the process easier for me. I needed that day, thanks Cassandra!

Great experience. One glitch but they’re not to blame. Really good people!!

Very nice and clean, the heated garage is a HUGE bonus for this time of year. Highly recommend 👌

Great storage facility

Mitch and Cassie were fabulous.

Amazing with their customers, I came in to let them know I had fraud on my card and would be late for my payment and they were so helpful and understanding!! Most places wouldn’t care and they did! Thank you so much!!

Great customer service!!

This place is clean and very professional. I had the pleasure of working with a young lady I just wanted to take a moment to give her a well-deserved shout-out. She is an absolute asset to the team and goes above and beyond in her work. If you need a good, cost effective storage unit, this is the place to go to. Highly recommend.

Great experience, friendly, knowledgeable, and answered all my questions.

Super clean storage units and reasonable pricing! The staff here were very helpful and polite I felt very accommodated whenever I’d have a question or concern. Also very spacious plus really good security I trusted lots of valuable things here I’m very pleased with the comfort of leaving my belongings here!

Thanks for the good service!

Well organized layout of units, clean and accessible. Helpful staff and reasonable rates.

This place is absolutely wonderful. The staff were *phenomenal* throughout the entire time I needed some stuff stored. 100% recommend! Not to mention climate controlled storage?? Yes please.

I don't always need storage. But when I do, I prefer Simply Self Storage. Exceptional staff, Cassandra is extremely knowledgeable and friendly. I recommend this location if you are in the area, they will accommodate you!

Moved out on the first and couldn’t get my refund because I didn’t give a 10 day notice and that was only cause they never answer the phone and the store manager was on vacation.

This Woodbury location seems really nice. I was helped by Cassie and she was friendly and professional.

Cassandra and Mitch were amazing. The only place I will ever go from now on

Fantastic experience renting a unit. Thank you Cassie for making it easy and fun! Very clean and friendly staff there to help.

Great location. Climate control is the way to go. Very helpful staff.

Clean, well lit, friendly facility. You know your stuff is safe here.

Facility is well light and is clean. Staff are friendly and the property is convenient!

Clean and super nice staff! Friendly and helpful!

I worked at this location when it first opened. I was always proud to show clients around and bragged about what we offered. I took pride in how clean the restrooms were, if something wasn't working, I worked to fix it. Now, three years later, my storage unit costs a fortune, there are absolutely NO garbled cans anywhere on site, not even in the restrooms....which look like they have not been been cleaned in months. Rings!!! Ish The door to the side of the bldg wasn't working and let the freezing air in. Sadly, my experience here is less than satisfactory and I would not recommend.

Mitch was very helpful in helping me with my first experience renting a storage locker. The facility is clean, well lit, convenient for me, secure, and climate controlled. Just what I was looking for. I am using a 10'x10' locker, which is perfect for my needs. Payment is simple and the cost is competitive with other places in the area.

The price is incredibly HighI know you have to go throughSS amountTo get 24-hour accessThen spoke to a rep on the phone explaining that I had covid-19 wasn't able to get to the bank to pay my bill She said she wave late fee but when I got to the facility they still charged me and they are raising my unit cost for the 3rd time in 1 yr it will cost half that at public storage for the same size unit with drive thru access

Office responsiveness and helpfulness leaves MUCH to be desired.