This is an update for a prior review. Had trouble connecting to the automated gate quite often. If you have to renew your rental agreement, they hit you with a big increase. And, even though they put out poison for mice, that didn't stop them from ruining several of our items.
Reasonable rate and clean facilities, all in all couldn't ask for more. I worked with Shellie, she was very professional and prompt with anything we needed. Bring your own lock and you can save even more!
Dayle was awesome! He answered all our questions and we are ready to move!
Shellie was very pleasant and worked with us great.
Worked with Shellie, went great.
Shellie was extremely knowledgeable, and a huge help in tending to a recent rental concern of mine. I’ve been a satisfied tenant at the Hugo location for many yrs, however rental increases of 40% every 6 months are simply not feasible long term. Sadly, I will be looking elsewhere.
The people and property are awesome. But the pricing is absolutely insane. I rented a unit in August of 2023 for $266. About six months later the price went to $329. Fine, kept the unit. But a few days ago they raised it to $400. A 50% price increase in a year??? I can’t recommend and will not rent from another Public Storage with this business practice.
Peggy was very nice and helpful!
Peggy was very nice and explained all the steps necessary to get a storage unit. She happily answered all my questions and my storage unit was in good condition. I would definitely go back and rent another unit if necessary if Peggy was there. Do not hesitate 😉😊 by Tammy J
Peggy gave me a great tour of the place
Peggy was great to work with, super kind and professional. Hands down best experience I could ask for.
5 star service here. Always clean and well kept. Shellie has excellent customer service and is always available to help!
Had rented too small of a unit then when moved into it realized needed a larger one. The manager needed to run to another location to cover for personnel shortage so I was sitting there with another truck load of items. I contacted another location who got in contact with her and arranged to have her come back and got me into a larger unit. GREAT customer service! I have rented numerous units from this location over the years
Shelly was SO helpful with our storage rental. We definitely recommend this location. Great experience!
Peggy was helpful and friendly
Peggy was very helpful and super friendly!! Would recommend.
great and quick service. Peggy was very helpful.
Peggy at public in Hugo Mn was so very helpful in setting up our locker She was super nice and really helpful
Great help from PEGGY (26689) to get me squared away on a rental unit. Thanks again.
Peggy was so helpful and pleasant.
Peggy and Tom at the office are fantastic. Super sweet, knowledgeable and very patient with all my questions. Storage space is nice and was a super easy process. 😁
Yay Peggy! Thanks for the help.
Had my key break off in my lock. Amber was extremely helpful in getting the old lock off and providing a new one! Thank you!
Peggy the representative at this location did an excellent job in helping me with resolving my issue of downsizing my rental space.
I had an issue with my gate code not working and Peggy took care of it like a pro!! Thanks Peggy!
Shellie, was and has been super helpful with my rental needs. She really went above and beyond for me.
Amber was very sweet and happy to help me. I would definitely return in the future if need be.
Thanks Dayle. I appreciate the great service.
Timely communication and good service from Shellie
Staff was very helpful. Facility was clean. Brittany had Great customer service.
Brittany was really great
Great customer service! Brittany was very friendly and helpful
Kathleen came over from White Bear and helped my family get all set up in Hugo. Keep up the good work!
Excellent and Brittany is a great help
The worst experience I've ever had. The manager was very rude to me. She call the cops the first time I was late leaving. Her boyfriend is very threatening. I'm afraid of his threats for my safety. I've contacted upper management several times and no one called me back . Then got evicted. I'm taking legal action.
Needs to be open later then 9:00. Other wise it’s a good place
Thanks to Kathleen for making this a positive and easy rental experience.
Kathleen couldn't be more helpful. She always calls back when ever I have a question or concern. Wonderful service with a Smile over the phone.
I have had a unit here for years now. The service is always amazing!
I called the other day and left a voice mail. I didn't even describe my issue, just asked for a call back. I was called back within a half hour, and they even pulled up my account and answered my questions before I could even ask.
Wonderful experience. Kathleen was very helpful with changing my storage unit size.
Great price, great service, and Kathleen at the front desk is always so kind and helpful!!
Had an issue. Kathleen resolved it. Public storage is fortunate to have her as an employee!
Nancy is super helpful and friendly!!!