The Customer Service At This Location Was Amazing.Johanna Made The Process Very Smooth And Easy.
Johanna is Awesome. Great customer service.
Johanna wonderful job giving me great service on my first visit getting me all the information I needed to make a great choice. On my second visit she was here and gave me great service. I got my unit and she is just fabulous
Johanna was amazing! Excellent and friendly assistance!
Such a rude service from a black woman from the reception (unfortunately I don’t know her name) is really impressive. She didn’t get into the situation when we rented a car and drove for 2.30 hours through traffic to get our things. We arrived 20 minutes before closing and asked her to just let us out a few minutes later; we were in a hurry to pick up our things and didn’t have time to pick up several things. She told us to get out or she would call the police. And tomorrow we will spend the whole day and $200 on renting a car again because this woman refused to wait for us up to 5 minutes (seriously?!).
She was so impolite in communication that I would recommend that everyone avoid this storage and advise management to pay attention and select staff more carefully.
So disappointed, didn't get to use my unit space due to mouse droppings being everywhere. Couldn't get a refund, because the administration fee is non refundable, even though I didn't use the storage because it was a health hazard. It's was no way they cleaned the unit out after I rented it. All the black spots in the pictures are mice droppings. It was the small 5x5 unit.
⭐️⭐️⭐️⭐️⭐️
I recently had the pleasure of working with ✨️Johanna✨️, and I am beyond impressed with her professionalism and customer service. She was attentive, knowledgeable, and genuinely cared about addressing my needs. She made the entire process smooth and stress-free.
Thank you, Johanna, for your amazing service!
Kiya was awesome and a lot of help . Thanks so much . Awesome property !
Kiya was the yound lady who help me and my mom complete our rental her customers service is amazing she walked the property with me and showed me the unit and property is very convient . thanks kiya .
Kiya helped us complete the reservation and customer service was amazing . So helpful
Kiya help me transfer into bigger unit she really awesome very grateful and beautiful customer service . Nice and convenient property!
All was great. Kiya helped me find a great deal. Awesome customer service and very friendly
Johanna was very professional and courteous while showing me my unit and explaining how things work!
Great job keep up the good work! Thanks
Customer service was top tier very helpful highly recommended
Kiya Was GREAT she was very helpful and resourceful and just in the time that I needed her. She has exceptional ❤️
Kiya helped my uncle out. Very nice, compromising and helpful. Deserves the manager role asap👍🏽
The storage facility was very nice and well maintained. Kiya was very knowledgeable and helpful with all my questions. Thank you so much for the service.
Compre un store en subasta y muy bueno y su personal muy amable
Johanna is awesome. Excellent customer service!!!!!
Johanna wonderful customer service
Johanna was very helpful and accommodating to my needs
Cheryl provides great customer service
Kiya was a lot of help today and has great customer service skills . Thanks for helping us move in !
Kiya was very helpful and very nice she deserves a raise for her outstanding work.
Kiya was great help with my move in
The property manager Kiya was very helpful , she made my move in process so easy . And customer service was amazing ! Thanks Kiya.
Kiyah was very great with customer relations and helpful.... Give her a bonus please
Kiya had the best customer service ever she was awesome thank you again !
Kiya was very helpful during my process of renting my storage unit deserves a promotion awesome customer service
Kiya's customer service at this public storage facility is truly exceptional. She attentively listened to my concerns, answered all my questions, and exceeded my expectations. I am thankful that she was available to assist me today. Kiya, thank you for brightening my day with your kindness and empathy.
Such great help at the desk, they helped me set up the app to have ease of access when i come back! Definitely would recommend this facility a hundred times over!
Kiya & Johanna was a lot of help while moving in , they made my process so easy and Kiya was here to help me set up the app. It’s the best . Thanks Public Storage.
Kiya was really helpful and Knowledgable with the units when fully locking in the move in date and storage unit.
Thank you Johanna. Came into office get boxes. She hooked me up. Great personality and customer service.
Johanna is amazing, thank you for your service’
Kiya was really helpful with showing unit . So professional and nice and answered all my question , I will be storing with u all real soon , thanks Kiya
Johanna excellent service. Very professional.
Great I couldn’t have done it without her at the reception she’s EVERYTHING 100 stars
Johanna very patient with me and has awesome customer service. I will recommend this location to everyone. The best best best.
Johanna All ways Great Service.
Johanna is the best. She all ways there for me. Great personality. Awesome service.
Kiya was really helpful and beautiful person .thanks for helping me out today.
Kiya is absolutely outstanding , property is clean and affordable she helped me so much and so calm and patient , thanks Kiya for helping me move in .
Johanna amazing customer service made my day easier
Johanna is the best. Great customer service.
I had a hard time finding a unit today , I have been to multiple properties and no one seem to help me until I was sent to the suitland location and ran into the property manager name Kiya , she has been so helpful , she did not push me away or sent me to another location, the prices was not the best at this location but we hopped online and she found me a perfect price at the forestville location and I will be completing the process just because of her customer service, my day had been so hard and she really helped me out a great deal and made my day a alot better , I really appreciate her for making this move in process easier for me . I had to stop what I was doing to complete this review & I hope the right person sees this because she's a great Employee to Public storage .
The young lady that help me is absolutely amazing,I believe her. Name is Kiya . She always helps me and she's so nice . Customer service is amazing, I come to this location because I know she's going to make sure I'm goood all the time. When you go to this location ask for Kiya she's the best .
Kiya did awesome helping me move in .Thanks good customer service
I just wanna start by saying Kiya is so thoughtful and understanding. My mother has a unit here and recently lost her job due to health issues. She was so kind and helpful towards our situation. Johanna as well asked about my mother whereabouts, these ladies are an awesome team and I would recommend this Public Storage to anyone in need. Keep up the amazing work ladies.
Kiya is amazing , she got me all set up with my rental . My girl need a promotion. She knew all her work and made my process so easy . Great asset.
Coming into the facility I was greeted by Kiya who was very polite and knowledgeable of what I would need to purchase for the size I was looking for. She guided me through the steps to take and made the process so quick and easy which I truly appreciated :)
Johanna she did a great job resolved my problem.
Kiya was such amazing , love her she's so professional and has good customer service.
Actually This Is Elaine’s Husband Richard! I Found That This Public Storage Was Excellent!! Johanna’s Professional Attitude Was Excellent! I Would Definitely Use This Facility Again🦾🦾 Richard M. Bowyer
Ms Johanna was wonderful and very helpful very nice person to help me get my bike stored
It was an absolute pleasure doing business with such a Professional that was very helpful as well as knowledgeable
Kiya was really great help getting me into storage today . Awesome work great Customer service
Johanna her service is allways great.
Johanna exellant service. Got great service. Lower my rate 4 me.
Great customer service thanks to Johanna !
Johanna was really helpful, respectful, and always willing to assist with any issues
Johanna !!! Thank you your fast and convenient service!!!! With all your help you made my first day of the month a easy breeze🤗
Johanna great service. Great deal on boxes.
I had questions regarding storage & Kiya had all the answers and showed me an awesome rate, must I say after work hours. She was still was ready to help me. Thanks a lot !!!!!!!! Definitely will be making public storage my new storage soon!
Johanna is amazing she helped me understand everything clearly. She made me feel so welcomed. I appreciate you!
Johanna wonderful service just Awesome
Johanna is the best. Great service Everytime I come in. Wish I give 100 stars.
Kits did awesome helping me with reservation
Quick, easy, and staff was very friendly and helpful!
Great service from Johanna. I always get 100%.
Johanna have fantastic customer service.
Rude older lady with bun working morning of 12/12 wouldn’t let me use the bathroom because she was too busy talking to her friend on the phone said it “was closed” I asked if it was broken because it was an emergency and I have health issues. She just looked back stil on the phone and said “it’s closed”
Johanna is the very best.
1 thing is sure at this location:
Ms. Joanna will ensure you are taken care of and aware of all small print so you won't proceed in the dark about anything. Anything there is to know - she knows and can tell you FACTUALLY. Her customer service is exemplary for the best of us to duplicate! 🥰
I got a unit today and Kiya helped me at the front! She has a very nice attitude a good customer service. Property is clean and happy I stored here.
Johanna great service always.
They was very good with me.
Johanna is a wonderful person she takes care of you
Johanna was so kind and was very working with me. Gave me everything I needed in a timely manner. Highly Recommended here!!!!!
Johanna is the best. Very helpful and professional. She is a great team player for the company and they need more like her. Although its time for me to move my stuff and close this chapter in my life she made my moving easy. Thanks
I recently had the opportunity to use Public Storage and came away genuinely impressed.
I’ve used different companies up and down the coast.
Johanna, one of the staff members, was particularly helpful and ensured a smooth process. She has a good heart you can tell in the first 5 seconds and a down to earth sense of humor 😇
The facility itself was spotless, free of any signs of rodents, and I felt confident about the security and surveillance.
For anyone in the area or in need of a midpoint storage solution, I can't recommend Public Storage fast enough.
Their commitment to quality and customer service, magnified by Johanna -truly stands out.
Johanna was nice and patient with me. She allowed me to book online to get a better rate and she was very helpful with showing me where my unit located.
Johanna is awesome. First time renting and she has my experience incredible.
Johanna outstanding customer service. Helpful with service. And guidance.
Johanna great at her job. Great customer service.
Johanna very nice great customer service.
Johanna great service and nice
Johanna is amazing service. Hope there be many out there just like her expertise.
Love this place. Johanna always great service.
Johanna is awesome. Great service.
Johanna was the sweetest understanding person and i absolutely loved everything about her service
Johanna very helpful and set up app mobile.
Johanna easy renting good location and great service
Johanna is amazing
I recommend you to come here and ask for Johanna
Johanna very professional. Great service went out way help me find unit fit my car and price.
Johanna very nice person and I have very good experience with her thanks a lot.
Johanna always helpful. She is Awesome 👍👍👍👍
Johanna is always awesome when I come
Johanna have wonderful customers service I love her
Johana was a wonderful person she was very helpful the best
Wow!! I was nextdoor at the auto body shop nnot the storage
Johanna she is fine by me. Great service
My experience was great. Joanna was very helpful. Thank you and I will use public storage again 🙂
Johanna was very helpful today she walked me through the process and I am very satisfied
Ms Johanna has been extremely helpful and professional everytime I’ve needed her assistance!
Johanna is The Best I Totally Love Yu 😘😘😘
Very great customer service nice employees and very friendly and understanding thank you again Johanna for your excellent service
Johanna great customer service
Johanna was very helpful and professional.
Johanna she gave me good customer service
Beautiful people and service
I had a great experience at this location. Johanna was professional and polite while providing excellent service. Thanks again Johanna!
Johanna best service got me great unit best price help with ERental
The storage is clean and the staff is friendly.
Johanna great customer service as always
Johanna great service. Secure place I forgot properly lock unit she called me advised and overclock to secure my space. Awesome service. Thanks Johanna.
Johanna every thing was very helpful.
Johanna has been reliantless with trying to troubleshoot the problems I was having with my bill. I must she came threw. I'm 4 ever grateful 🙏 kudos!!!!!!!!!
The customer service was excellent, I was very surprised. Lately for the most part, customer service that I have dealt with has been horrific to say the least. I was very surprised, at the professionalism I received from the suitland public storage, I would highly recommend them!
Johanna very good service.
Johanna great service. The whole works. She is wonderful.
Mrs. Johanna has been excellent. She helped me determine the best size units to fit my needs. I came back a few days later for help and she didn’t forget about me. Great customer service and support.
OUTSTANDING customer service. On staff was extremely patient and helpful with guiding me through the online process which saved me money. So thankful
Johanna wonderful customer service today was a great day dealing with public storage im very happy for the services
Want to say I really appreciate the services at public storage in suitland rd locations. Specially thank you Ms. Johanna for helping my needs.
Johanna was amazing, if they had 6 stars that’s exactly what I would give her. Extremely helpful and and patient with me through the entire process. Would definitely recommend this location to anyone. 10 out of 10!
Johanna awesome Great customer service.
Johanna was wonderful she took the time and explain the complete the process and gave me an excellent rate. Excellent Customer Service.
Johanna is an awesome property manager. Check them out quickly
Johanna best customer service ever. She so detailed on everything great service. Must store here.
Johanna is the best. Clean property. Customer service top notch.
I love this facility. Ms Johanna is ALWAYS very pleasant and helpful.
My experience at this facility was nothing but the best! I’ve been renting from this location for 3+ years and never had any issues. I moved out my unit and Johanna was so pleasant, professional, and helpful! I would definitely recommend this location to anyone.
Kiya has awesome customer service, she made my process so easy!
Johanna gave me excellent customer service .She always has an upbeat attitude and seems to genuinely like her job!!!
Thank you Johannah at the Suitland Rd Public Storage location. Very good service.
I highly recommend this storage facility. My recommendation comes because of the elite customer service that Mgr. Johanna provides. From the first day renting a unit and having to exchange it for a bigger size to the last day checking out, Johanna was a pleasure to work with. She even called me once to tell me that I didn't lock my unit properly. She really goes beyond the call of duty! Good customer service is hard to find in the DMV, but this facility has it! Thanks Johanna! ... A.Melvin
Good customer service and very helpful.
Kiya helped us move in our space! She’s awesome! Property is clean!
Kiya has a beautiful spirit and I'm happy she could help me complete my reservation! God Bless Her.
I had the wrong size unit and was so scared . Kiya helped me transfer to a larger unit . Her personality is beautiful and have great customer service. Beautiful asset to the company.
Kiya is a outstanding property manager and I would love thank her for helping me complete my reservation . It made my life so easy .
MEMORANDUM FOR PUBLIC STORAGE TEAM
4414 SUITLAND ROAD
HILLCREST HEIGHTS, MD 20746
FROM: Carl Pollard
SUBJECT: Johanna
Ref: Letter of Appreciation
I would like to take the opportunity to acknowledge one of your employees, Ms. Johanna…whose professionalism, dedication and refreshingly considerate attitude is invaluable. Ms. Johanna enthusiasm and her ability to motivate fellow employees around her, resulted in a significant impact on accomplishing the truest Public Storage overall mission and goals while holding ALL customer safety to the highest regard. Her constant level of core competency and productivity continues to enhance the quality and the precision of Public Storage day-to-day business functionality.
As a dedicated customer, I can count on Johanna’s to stand steadfast, on task and course throughout endless environmental distractions while maintain a ‘big smile’ as she repeatedly states: “I am just doing my job!” Although, this has been my 2nd encounter with Johanna and each time I am constantly reminded of her ‘go getter’ attitude which exemplifies outstanding creativity, positive workmanship and loyalty within your organization. Very honorable indeed…Sincere leadership at its best and worth exemplifying!!
Ms. Johanna, you’re a visionary with an innate passion to tackle various diverse customer issues (and handle them all) along with considerable concerns as they relates to renting affordable storage spaces is noteworthy which helps negate what is already delicately interwoven into the very fabric of America society.
Sincerely and Respectfully,
Carl Pollard
Customer
She was wonderful and very helpful!!!!!
Johanna thank you very much
Johanna, was very informative about her business and made share I understood everything about renting my unit. She has great customer service skills!!!
The property manager kiya was great made process easy!
Kiya helped me today and shes GREAT
Kiya is such a beautiful soul , she helped me and my sister get storage and it was such a easy process!!♡
Johanna gave great service.
I don’t normally leave reviews but, the young lady at the front desk was most helpful. She answered every question I had and made sure everything went smoothly. Johanna is very pleasant to work with, I’m extremely satisfied!
I'm not the type of person to leave a review but after being accommodated by Johanna I just had to. I just moved out from this unit after having it for about a year, and Johanna is the only employee there that made me feel at home in a sense. She has great customer service skills with even better conversation, speaking on the phone felt like talking to an old friend and all the times we've spoke she always made me feel like she cared. I was happy to have had her be the one there for my last visit.
Johanna has great customer service, made my move easy
Customer service was very good Ms. Johnanna was awesome
Had a great experience here. I made a payment online just after midnight when my payment was due. A late fee was added automatically, but the new manager, Johanna, waived the fee without me even asking.
Had the pleasure of meeting Kiya today she made my move in so easy
Kiya is outstanding beautiful customer service
Johanna was helpful and very professional. I'd go back to this public storage anytime I need storage space.
Johanna Is the Best Manager I’ve ever dealt with At any Public storage Period.
Kiya worked very hard in making me satisfied with moving into my unit! Such a beautiful person
Always open when I need them to be
Johanna was wonderful and informative about the rental storage. Looking forward to working with her in the future. Keep up the Great job.
Johanna was awesome helping me out!
Good Service Johanna Took Good Care Of Me !
Kiya has been amazing since I moved in and she has great customer services , beautiful personality. Great and hard worker for public storage
Kiya was amazing with helping complete my rental wouldn’t ask for a better person to have helped me .
Johanna provided me with the best service ever ! Extremely hospitable and dedicated to meeting my needs the best, truly made my experience worthwhile!
I want to take this opportunity to compliment Ms. Johanna, for the kind, caring, courteous and professional service that she so graciously provided, in helping me in the selection of my perfect storage unit.
Ms. Johanna is truly a priceless and invaluable asset to your outstanding organization.
Sincerely,
Ms. D. Monroe
A Satisfied Customer
I gave this place 5 stars only because Johanna works there. Her customer service is outstanding and she is old-school like me. I left my phone there and she was frantic to find me. I love her already and don't know her. Please give her a raise, there aren't just good people like her anymore. #loveher. Please excuse me if I spelled her name wrong. 😔 Her customer service is on a thousand and we all know how hard that is to find.
New management is a breath of fresh air finally someone that's pilot and people person . Highly recommend keep up the Good work Johanna.
Thanks Kia for an awesome job with assisting me and my sister. The customer service was definitely five stars.
Kiya was exceptional. Her professionalism and attention to detail made my experience very pleasant and it made me want to recommend Public Storage particularly this location to anyone and everyone!!
The Property Manager Kiya is very Pleasant, and property is kept up very well , I enjoy storing here .
Kiya is amazing rental process was so easy !
Terraye was good. Price decent reasonable. She gave me a trash bag. (3).
I came into the suitland location and experienced the most wonderful customer service with kiya today !!! She was very friendly, helped me and my family in every way possible & had a positive attitude doing it !! Very knowledgeable and made the process a lot easier then I thought !! Thanks kiya!!!
Kiya has amazing customer service & she was so helpful. Thanks ALOT 😘🖤
Kiya..was very helpful and had great customer service..😊👍
Great customer service Kiya is the best. Thank you for always helping me you are so knowledgeable and always smiling. Thanks again for your amazing customer service. Keep up the good work!!
Customer service rep Terraye was phenomenal. She was super knowledgeable and just the best. Was having rough day and she lifted our spirits!! S/o to her!!!
I recently moved out of this storage you and I must say Cornelius was awesome and very helpful during the process!!! He really goes above and beyond the average customer service associate!!! Keep up the great work!
Had a wonderful experience with the manager Terry. She was very professional and so helpful. Thanks for looking out. Great customer service!!!!
Terri was great. She let me know exactly what I needed and explained all the fine print to me. This was my first unit! Thank you. Will definitely recommend.
Terri is the bomb.com. Her customer service is the best. I will be back.
Terri gave me the most amazing exsperience I had the best leasing experience with terri
Elijah did great helping me with the auction thank you buddy!
Elijah was very helpful and was professional. He elaborated all my options and I was able to get the best option for me and the items I wanted to store.
Elijah was really good helping me with auction,!
Terry & Elijah really helped me out today, They were communicative & had great energy. Keep up the great work.
Manager Terri is so nice and very easy to communicate with her personality is amazing and she jumped to help me I love people like her again she has a beautiful personality
Terri was very pleasant and a great help
Dealing with the customer service here was amazing! Specifically dealing with Terri. Definitely much better than my experience at my last facility.
Terri did a great job and was a lot of help she put the app on my phone for me need more like her thanks for the GREAT Information 🤗
Terri excellent service very very very very good excellent service excellent attitude I like her
Terri the manager great person we need more like her
Great customer services fun to talk to a great person indeed she was a big help
Terri great person very helpful
Been here since 2019 finally moving out. They always worked with me and I appreciate them so much! Shout out to the manager!
Terri was very helpful and friendly and courtesy and her customer service was really great...
I had the experience of being taken care of by Terri @ your Suitland Rd, Hillcrest Md Public Storage & she was amazing! She was professional & knew exactly how to accommodate me being this was my first time using a storage facility! She was very informative & directed me to my unit without question! I recommend if you do business here, ask for Terri!
Teri was very helpful. Her customer service was fantastic.
Jordan is awesome. She really cared about getting me helped. That was a good feeling to have during this time.