Lexi was very great today communicating details for rental , Friendly and professional. Thank you for today , you really made my day !
Lexy is absolutely amazing and has great customer service, you guys caught a good one.
Ashlee helped me figure out things on the phone when i had questions.
Ms. Kim always is always there to lend a helping hand. Her fill-ins is are helpful as well. Thanks for delivering the best customer service, guys!
Ashley was so great and helpful!! Thank you again!
Love this public storage ! Great clean location
I’m so thankful for Kim and Raymond helping me find my unit to rent a couple weeks back. Their kindness was beyond appreciated at such a stressful time and I could not recommend this location enough. 💛
I want to give a big thank you to Anaima, Sean, and DeAndre for their exceptional service today! They were incredibly helpful and friendly during a stressful time as I transition into a storage unit due to mold in my basement. They went above and beyond to make sure I found the best price—even helping me with an online booking at a different location. This lovely team made sure I got through the gate smoothly and even assisted with my online payment. Their kindness and thoroughness truly made a difference. Thank you again!
Ms. Felicia was such a great help. Would recommend 10 out 10 times.
DeAndre is great, very personable and friendly. He assisted me with getting me a storage space on the spot. I will definitely recommend your business to all my friends and family. Thanks a lot, DeAndre!!
Kim is awesome. She helped me with how to work my gate code and was very helpful overall. I will definitely be telling other people I know to come rent with her at Public Storage.
I had an excellent experience with Ms. Kim and Jai! They both had excellent customer service and were very knowledgeable about the facility. I definitely would recommend this location to my family and friends!
Jai & Ms.Kim are amazing!!!! if i could give them 10 starts for their customer service i
would .. they were VERY polite & answered every question i had ... i will definitely ask for them when im ready to purchase my storage unit
No joke…. Best customer service ever. Moving from one public storage to this one. Thank you Ms. Kim and Ms. Jai for your help.
I have a problem. The trouble is that other companies need to have this level of customer service. So, when I go visit the next company, whether I’m getting wings, a cup of coffee, or rent a storage unit, Jacquita did MORE than her job!!. This is a problem because she has set my expectations so high that other businesses should STRETCH to such a standard.
Jaquita is the Best! Excellent service and patient support. Provided complete walkthrough and information on rates. Would recommend 100%
Jacquita is absolutely incredible, the absolute best in customer service!
Jacquita was extremely helpful! It had been awhile since I came to my unit and couldn’t remember the code for the door. She helped me figure it out and went back and forth between the office and the unit building to help me get everything worked out with the doors. She’s been such an amazing help!!
Excellent customer service!
Kim was extremely patient and accommodating as she had to repeat instructions for me multiple times and did it with a smile. It was evident that she was knowledgeable about her job. She went above and beyond to help me and displayed the utmost courtesy and professionalism.
She made the visit pleasant and I left a happy customer.
I would definitely recommend Public Storage in Suwanee GA, to friends and family.
Thanks Kim
Thank you, Kim. I really appreciate your help and kind. You are the most kind and helpful and knowledgeable worker in Public Storage!!!
One of the best experiance in my life
Easy access. We'll kept. Clean
Kim the manager at the McGinnis Ferry location has been nothing more than exemplary in her character and integrity professionalism and courtesy.
Thank you so much Felicia for all your help. She was very professional and knowledgeable. She took her time and answered all my questions about the units and procedures. I didn't feel rushed or like I was irritating her. She kept a beautiful smile and great sense of humor.
Ashlee was a great help, she answered all my questions with a smile
Kim is a rockstar!!! Located a better/larger unit for me at a great Labor Day price!! Also, took the time to consolidate my accounts. Thank you!!
Been awhile since I’ve been to my unit. When I went i was pleasantly surprised. No dust at all and smelled good. Staff were super helpful also!
Kim is an easy going person. I feel comfortable storing my equipment and the facility is very secure. I like working with her when I come in.
The Staff was very professional and exceptionally helpful. The created a very comfortable environment. The facility was very clean. I would highly recommend this location.
Well the most rewarding thing , My better half and I have succeeded in accomplishing , was taking care of my in-laws until their passing this past year. Public storage was so kind , compassionate, hospitable and professional in helping us. By providing the perfect storage unit to take care of the last of parent's family heirlooms , until we could have the time and money to ship them to their new homes with distant family members. The location is perfect. The units were dry , well kept (no rodents or bugs) modern climate controlled secured facilities . The open hours were accessible from 6:00 a.m. to 9:00 p.m. Most all days. Thank you so much Public Storage on McGinnis Ferry. I highly recommend this facility particularly. Will always hold a special place in my heart. Truly, The Miller-Stewart Family
We’ve had a unit here for quite a while and always receive professional service from courteous people. Today I met Sean & Jeff who were especially helpful. Thank you
Kim is absolutely fantastic great energy super friendly and kind you can tell she likes her job. She made the process super easy and explained everything very clearly. Thanks Kim.
This review was true 3 years ago and even more today had another great interaction with Kim and she resolved an issue for me. Her energy is fantastic and so kind.
I am very late with this review as I was supposed to do it a month ago however, my experience with this location was mostly positive Felicia and her manager were excellent at helping me change my storage unit and getting me moved in. She was patient and understanding walked me through all the steps and helped me get moved in. I appreciate her so much. The only issue I had is not with her, but with public storage, the code given were not accurate, and I did not have access to the building as promised through the website, I had to wait until they were open two days later this had nothing to do with Felicia and the public storage staff. Overall, the facility is clean and quiet, and I feel that my things are safe here. Great location.
Felicia’s customer service was top notch. Highly recommend this location for all your storage needs
Felicia was GREAAAAAT, she went out of her way to help me until I was satisfied,,,,Its unheard of how much she was willing to help me,,,,SHE DESERVES A RAISE OR A BONUS,,,,,,THANK YOU Felicia......Lisa Walker
Kim was pleasant to work with.
She is very customers minded.
Very happy for my move.
Ms. Felicia was very helpful and also hooked me up with my auto pay. I reccomend more employees like her
Felicia was awesome in confirming our online reservation for our unit. The unit was clean and ready to move right in. Her friendly service allowed us to get all our questions answered. Thank you!
Felicia helped assist me today she was Great customer service, very polite and professional!!
Quick services and hassle free. Felicia was amazing.
Felicia was awesome love her energy and customer service was great!!!!!
Ms. Felicia & Ms. Kim are very professional. Those 2 ladies are very friendly & helpful. Make sure to ask for the promotions that they offer.
Felicia was on point with what I needed and wanted. First floor to accommodate me and my time. Great energy and customer service 💕. Thank you 😊🙏🏽
Felicia is great and always tries her best!
Ms. Felicia was a great help with awesome service my new go to person. I appreciate her service @ public storage.
Kim and Felicia are very nice and awesome. Will refer customers to this site. They alway have a great attitude.
Felicia was a great help! Very professional and very helpful!
Felicia was very helpful! Great storage unit
The staff at Public Storage Suwanee was very helpful and easy to work with for my storage needs. Kim, Shantal, and Falicia have been professional and great! The IT systems may need some development, as there have been problems every time I have visited.
Felicia provided great customer service today at location 3900 McGinnis Ferry Road Suwanee GA
Good deals and great staff
Shontel & Kim are very nice & respectful. Helped me and my moving team (College Hunks Moving[Peachtree Corners]). We appreciate their service.
Kim is awesome! Great customer service. Our co. have been here for years, and we feel very comfortable storing with her! Highly recommend.
I had a great experience at this location due to Shantel! She was very patient and helpful with assisting me! If you ever need assistance with Public storage make sure to ask for Shantel :)
Very professional and kind. Solved all problems!
Very spacious. We have more than enough room, and it's close enough that we can just walk there. It's pretty secure, no incidents happened including us at least.
Kim is the greatest with a very good personality...
Nala was amazing! She went out of her way to help my brother, and me. Best customer service I've ever received. She definitely deserves a raise.
Ms. Kim was very professional, curious and went the extra mile. It’s hard to find excellent customer service nowadays. She was extremely patient and understanding. I’ll continue to rent here just because of her. Thank you so much! May God continue to bless you abundantly
Kim was amazing and helped us so much with our move in. She was so patient with us and kindly guided us through the storage options. We appreciate her so much!
I rented at this location and it was all due to Kim. I had called several locations and the customer service was terrible. When I spoke to Kim she was so pleasant that I decided to rent at this location even though the price was slightly more. When I arrived at the location I was greeted with a warm and friendly smile. It's nice to see that good customer service still exist. Thank you Kim for making my experience so wonderful.
Tabatha Dailey assisted me today, and I am so thankful for her. She was an enormous help. She was genuine and gave fabulous customer service. I will rent at Public Storage because of her!!
I have spoken with Dashonta a numerous amount of times. I couldn’t help but to take the time and write a review! The extra mile to show customers she cares is amazing. She showed me units and making sure I understood everything while making me laugh along the way. Keep employees like her around.
This is the FRIENDLIEST & PROFESSIONAL business that I've encountered. Thanks to entire staff for the assistance . 5 Star For Sure❣️
I needed a location to keep my belongings while I was moving, and their customer service was outstanding. They assisted me in finding the ideal storage space for my requirements and even provided me a discount on the first month's cost. I would strongly advise anyone in need of storage to use them.
Kim was such a joy to work with. She was very polite and informative. Her customer service skill was A+ over the top. I recommend her to be considered a prime example of what businesses are looking for at the time of prmotion . I am a satisfied customer.
Louie, was really helpful in helping me find my unit going over everything thoroughly. Great guy very helpful!!!!!!
Public Storage was amazing while we were moving. They provided us with a storage unit to store some of our belongings while we got settled in our new home. The process was easy and the staff was very friendly and helpful. We would definitely recommend them to anyone in need of a storage unit.
I have never rented a storage unit before until my recent move. I came into this location on Monday and I was unsure what I was looking for. I explained my situation and we discussed how large of a unit I would need. We walked around and spoke about the security benefits and how they check locks everyday to make sure they aren't tampered with. After renting the unit, he gave me a card with his name and stated he was the manager and if I ever have any questions or issues he would be happy to help me. The whole experience was wonderful and He really helped put my mind at ease. I highly recommend this store because of the manager and his willingness to care. A++ on customer service.
Louie was really helpful with finding us a unit. He was a joy to talk to and knowledgeable about the right size unit I was looking for.
Great property Great staff clean and beautiful
Great management, clean, safe.
Joann was so nice. She made my experience smooth and easy. Definitely referring others in the future.
This property was very clean and the staff was very knowledgeable and helpful
I had a wonderful experience yesterday at this location. I was going through a very difficult time, and Louie was so helpful and got every completed for me. He is truly an asset to this store.
The whole entire setup for getting a unit was simple and easy. The location is nice looking and highly secured with gate codes, phone apps access points, and security cameras. The pricing for my unit was very fair, definitely a recommend location to store your goods.
We initially had a different storage unit lined up but when we arrived, we had to wait 30 minutes for a unit that ended up having a bad leak.
We came over to public storage on McGinnis Ferry Rd as a walk in and met Louie. He was fantastic! He was patient with with us, understood our concerns, and gave us a tour of the units available/building. He made sure to answer all of our questions and took his time to ensure we were happy! The units and building are very clean as well! Highly recommend! Thank you Louie for saving the day!