I absolutely thank Tanya for her assistance today with helping me save my storage space! The customer service at this location is impeccable. Y'all ROCK!
I absolutely have no complaints about this storage facility. They have affordable pricing, a clean facility, and Ms Tanya is the sweetest lady ever. She is super polite and helpful. Definitely recommend storing here. And you can do everything from the app now. Two thumbs for convenience.
I really want to thank Tonya, she is a beautiful caring person. I was really feeling down and Tonya really gave me some powerful words of encouragement to think about, not only customer service for my storage unit. if you would like good excellent customer service come to this location. Tonya will make sure she takes good care of you, I am so glad I came to this location otherwise I would not have met this beautiful person.
Tonya was amazing she was such a great help and very informative!!!!!!
Kids helped me rent my space, very fast and efficient.
Thank you 4 being a wonderful Property Manager!! You are very professional and is always there to greet me when I come to check on my storage! I would recommend this location even if it is too far because my storage was always safe
every 3 months rent goes up. this is ridiculous.
When I tell you, I've used several storage units in my moving experience but I've never received the customer service that Tanya gives. She is the best and truly knows the meaning of exceptional customer service. She's naturally kind! The world needs more people like her💚
Tanya is amazing , always has a smile and ready to help. Love the energy!!!!!!
Amazing company was worried but Mrs tonya gave me a clear mind and help me 100% with my needs Thank you soo much yall trust Public storage they are here for us ❤️
Omg I Needed a quick place to put my stuff for a move in and I was stressed the F outtt😢😕😒 and I came her and they are so respectful nice and help me move in my furniture I give them 20/10 🖤🖤🖤🖤 if it’s comes down to it I’ll be back
The young lady that ,help me with the contract, very professional and new everything she was on point with how she presented the whole contract layout I was greatly impressed with her, I think her name was Tanya
Ms. Tonya was exceptionally helpful and courteous. I would recommend her
This was the absolute worst experience I’ve had in a while. The customer service is nonexistent because no one is EVER THERE during posted business hours. They don’t return calls or respond to emails.
Wonderful experience. Lovely vibe and very informative. Will recommend this location for life. Thanks again. 😁
Awesome lady !!
Tanya is full of great energy great spirit. Very helpful
MISS TANYA!!!!! THANK YOU GURLLL! ALWAYS SO KNOWLEDGEABLE AND SWEET!!!
I got the great experience with the staff at Public Storage....TY Tanya
Tonya Was the Best. She was very helpful with me this morning. I have been having a tough Week, she just don't know how her awesome spirit lifted Me. I Really Needed that, made me smile. I Appreciate her help this Morning. Positive Energy and People can really be so uplifting. ♥️ Thank You Tonya ♥️ Continue being you
The property manager was so great and well professional she helped me with all my needs it was a easy process or easy check in I had no problems and I love the space that I was renting it out over all I would say five stars for the customer service online and five stars for the inside visit
This is the worst storage ever. They lady Tanya y’all speak so highly about is never here. She’s always in the car talking to people and not doing her job. I paid my storage yesterday and I’m still not able to get in. Why ? Because nobody is here. Nobody is doing their job. Nobody answers the phones. I wish I didn’t have my stuff in here. I can’t even get to it. I hate this place. AND I HIGHLY DO NOT RECOMMEND THIS TRASHY PLACE.
The customer service is impeccable would recommend
Tanya was so nice and sooo helpful. She made the whole process a breeze. She took her time explaining everything to me, and made sure we got the best prices for what we needed.
Toya at the front desk was very helpful an patient! Great customer service!
Tanya was amazing with excellent customer service!!
TOO DARN EXPENSIVE!! I hadnt been in the storage a year before the price went up $50. Its a racket that needs price regulating. Ridiculus!!!
Tanya is Amazing, great spirit, helpful and understanding! Love her spirit and so helpful.
I had the BEST customer service at this location ! The manager worked after hours to ensure my family had a safe place to
Store our items last minute. She was so kind to my family, helpful, informative and went WELL ABOVE AND BEYOND for me. The manager gave me tips to make sure I don’t fall behind on my payments and even upgraded our unit with ease when we realized the unit selected was too small. Best location, best customer service ! Great experience during a moving stressful situation she made it a breeze. Highly recommend this location OVER forest park location, the young ladies there are lazy and unhelpful with terrible customer service. Drive 2 more miles to this location it is worth it !
Awesome customer service! Highly recommend
Friendly and knowledgeable helped me to rent a unit quick and easy.
Horrible and junkie. Rat traps everywhere because they have rats. They tell you not to store anything except clothes really. Very unprofessional. Tanya lives at the storage. Very much ghetto.
Tanya is so helpful and supportive. She helped me with my move in and really went the extra mile with her customer service. Tanya made me experience transition much easier. Tanya’s customer service is beyond amazing. I really enjoyed meeting her and look forward to a prosperous business relationship. High praises to her.
I just wanted the management to know that Tanya is always very accomodating when I come by to remove or add anyrhing to my storage. This was never more evident than this past weekend when I needed to discuss my bill. I don't know how but some way i got confused about my bill and thought I had payed it. You know we (people) can get an attitude about money in a heartbeat, but Ms. Tanya flipped the script on me so quick by being so sweet and understanding that I couldn't even get angry. She's a keeper so you guys should be good to her. Appreciate her knowledge and her attitude.
Judan was very helpful and very hospitable would definitely recommend coming to this public storage again
Tanya was very helpful, knowledgeable and friendly. She has impeccable customer service skills and an awesome attitude. I would recommend this location just so you can experience her friendliness and great personality in person.
Tonya was so helpful and such the kind of person you need to deal with in these hard times !!!
Today Tanya was very pleasant and helpful when i did my move in. She didn’t mind showing me the difference in the sizes within the space and she just gave me a very reassuring feeling that i chose a good place for my belongings to be stored. She was a breath of fresh air.
Tanya has awesome customer service skills . Me and family came to look at there unit . She was very helpful and understanding. She came back multiple times to assist us . I would recommend anybody to go to the public storage on Jonesboro Rd. Thanks to Tanya. Me and my family had very stressful day and Tanya come out like a superhero and save the day. Need more people like her in the world might be a better place. Me and my family has rented at the storage multiple times and it's always pleasure.If you need a storage go see Tanya at public storage.
Tanya is the most amazing being I've met here. Great customer service. Always greets me with a smile and treats me like family. Thanks you're the best!
I came to this location Because a family member recommended Tanya and this particular facility let me just say She did not DISAPPOINT me at all. Great customer service
Tanya has the best customer service I've come across in a long time. She Was very helpful And answered everyone of my questions.
Everyone knows moving can be extra stressful I walked in with a slight attitude and The woman Tanya was full of sunshine and smiles completely changed my mood for the better She patiently answered all my questions with a smile the office and location was nice and clean. Tanya has Great customer service and I will definitely be going back
Tanya has been such a helpful loving person . She's very pleasant to work with. Public storage has one great employee in Tanya.
Tanya has awesome customer service skills 😁 made a very bad day into a great day 😜🤣🥰 y'all go see Tanya on Jonesboro Rd ..
Tanya is awesome she was a great help and has the best energy 😜😂
Tanya has the best energy. Was only coming in to look at options and the girl got me in a unit. Amazing attitude . Great personality.
Ms Tanya provided us with great customer service today #The Gambles
Mrs. Tanya Customer service skills are incredible when it comes to handling stressful situations I really appreciate her services that we received sincerely the Gambles
tanya was amazing!! i been having the rip around all day , she took her time and answered all my questions and got me all the information i needed , personality was amazing itself !
Tanya was amazing. She helped me with trying to figure out why I needed and got me all squared away. Beautiful lady amazing vibe .
Tanya is The best. Very helpful and great customer service skill amazing women 💯
Tanya Ramos was amazing and has amazing customer service skills was extremely helpful
This was one of the best service I reviewed in a long time this is a great storage place Thank You so much Shamire
Tanya was amazing today. She was so quick to help. Very easy to talk to and super personable. She got me into my unit quickly as she knew I was on a time crunch. Thank you. Ask for Tanya when you come !
Tanya is awesome,great listener. VERY HAPPY TO HELP.
Tanya! Amazing. That simple. Had issues with online reservations and trying to understand the process. My reservation was for a complete different location and she not only answered all my questions patiently. But also told me all the next steps I needed. Waited on the phone with a overwhelmed momma with loud babies in the back and was more than kind and gracious. I’m so thankful she was able to help me.
Very pleasant check in experience. It's stressful moving in general, but the way we were greeted made all the difference. I am very pleased with the hospitality given to my family and my two fur babies. I feel reassured that our items will be in a safe and clean storage facility.
Immaculate service. Property manager is wonderful, very helpful and has amazing energy.
Tanya has excellent customer service very good
Tanya was amazing! A joy to do business with! She's has the best welcoming !!!
Really enjoyed it. Tonya was very nice.
Tanya is a doll very helpful won't take no for answer very persistent. Didn't think anyone would be on the property and it was a pleasure to have met her. Will be back even tho she made me do the app.
Very nice facility and the staff is very knowledgeable and friendly. The units are convenient to access and secure enough to keep intruders out
Customer Service was Immaculate . Tanya assisted me with getting a storage at another location && did it with no hesitation ! Thanks to her I have a storage unit for a decent size && price .
Tanya was awesome!!!!!’She delivers the most hospitable, professional service I’ve seen in the industry in a while. Tanya made this process effortless and incredibly simple , making my hard day a little bit brighter. Thanks again Tanya, you are the best!
The service was great and everything went smoothly with getting my unit
I had such a great experience with this location, I had an issue and it was fixed as soon as I communicated the problem! Thank you public storage for helping me get my items that were almost lost in a home fire that were so important and some of the only things I have left and placed in a safe place til I can get them back home! Thank you customer service was very helpful!! Tanya gave me the help, and made me feel happy I came to this location!
Tonya really helped me a lot .I thank her so much. She got me in and out with no problem .
Great service!! Ms Mauryn was very professional and very helpful. Would definitely recommend
Tanya was amazing helpful!! She got me in !! Great energy!!
Best experience ever keep up good work
Look the young lady that works in the office man this was my last stop went to uhaul first got screwed, came to this office it was an error when I did online reservations got to the office and the unit I reserved was wrong but she wasn’t going to let me just walk out with nothing so she did her thang and now I’m apart of the team thank you so much
The Property Manager Jacina was so awesome with helping me & my family get a unit. She helped me get a better price than the other storage facilities I've been to. Thank you Jacina for the excellent customer service.
The reviews are so true! Judah the property manager was no nice and helpful.
Shay, Alissa and every person I come into contact with has been wonderful!
They went above and beyond to help me in every situation. I got a reference for a moving truck for an excellent price!
The location is ideal being not in a residential area. I never worried about the safety of my items. Convenient location
I had a pleasure talking with Jacina helping me take advantage of tye move out discount.
I came into this location and the manager here Amber was very helpful. I had some questions about the units and pricing and She has been more than helpful to me. Amber is the best! Awesome customer service.
I had a great experience!I would highly recommend this storage. The staff was amazing.
It is very difficult to get someone on the phone and in person. When I arrived on 7/30 several locks were cut as if there was a break in and heavy furniture was in the unit I reserved online. I was moved to a new unit but did not receive the original deal of $1 for the first month. I have yet to get this resolved 3 weeks later.
Hello public storage, I had a outstanding time while in Jacina’s care. She helped me get and pay for the proper storage while reviewing every option. While doing her job she had great customer service. Everything was professional. She reassured me that public storage was the best place for me to store my items. Jacina is the best worker ever and has made me so comfortable to store my items with you all! Everyone be good to this beautiful soul xo!!
Jacina was the best to me and she took her time to help me though all my uncertainty so thank u so much
Jacina helped me and mom out alot so I thank her .
This location is HORRIBLE I couldn’t make an online payment so I called to see what the issue was, but couldn’t get in contact with anyone until 2days after. Then I go to my storage and notice a lock on it, why is there a lock when I made a payment? Then I ran into a employee who stated she was off and didn’t have a key to gain access to the property only for her to sit and wait in her car for someone to open and never showed. This is ridiculous, I understand the situation with Covid, but there’s no need for NO ONE to not be on site.
Ms. Kim E was excellent! She’s provided with great customer service from start to finish. Provided me with everything I needed and more.
Great staff…Judan!!!! Customer service was amazing she’s very friendly and inviting
Jacina was very helpful. She showed me various unit options and discussing the benefits. Because if her I have made a decision to do an eRental at this location.
Judan gave me excellent customer service today, during my rental. She assured me that this is a good environment to store my belongings. I recommend this facility.