Public Storage Self-Storage Units at 10860 State Bridge Road, Johns Creek, GA

Excellent customer service from the property manager John....extremely helpful...

Brittany was very helpful.

I have rented multiple units for years. It’s all feels like a bait and switch. They get you in then continue to raise rents. They used to raise rent $30 or $40 a month but now they’re so bold they just raised rent on one unit by $130 a month to $456. Ridiculous! This is more than retail rent. Be very careful when you rent from them. Be ready to move out when they increase your rent from $176 to $456 a month. Edit — leave it to Public Storage to increase rates again! 21% increase on a small parking space. $242 a month for a single small parking spot! I was paying $76 a month for a space less than 4 years ago. This reflects a 218% increase. Absurd what they charge for long term customers and how they take advantage. I hope one day these business practices come back to bite them.

Very nice facility to do business with.

Awesome Place and great Service...John is super helpful.

I recently had a highly frustrating experience with Public Storage. The online reservation system directed me to visit the State Bridge location for payment. On arrival, I was greeted by just a kiosk with a virtual assistant who informed me that they couldn't assist and that I needed to go to the Medlock Bridge location where a manager would be present. Upon reaching the Medlock Bridge location, there was no sign of any manager. After a call to the office number, I found out that the manager was at another location and would only be available around 4:30. I made my way back to the Medlock Bridge location later on and finally got my storage unit sorted. However, the inconvenience didn't stop there. After receiving my storage unit number, I found a lock on the unit! Multiple calls to the office and the 1-800 number went unanswered. I even tried their online chat, only to be told they couldn’t help and I'd need to contact the property manager. The following day, I called the office again. The manager simply said he'd check the unit close to closing time. It's absolutely infuriating. I paid for a service I can't utilize, and there's been no offer to compensate for the time and money wasted. I expected much better service from a reputed company like Public Storage. Would not recommend based on my experience.

Robert is the best! He was so helpful and kind and even went and found us a cart!! Marge was very helpful in helping us get a new unit! Thank guys!!!

Good location. Doesn’t have a person there just an automated system which I loved.

Great system… Robert was excellent!!

So disappointed:( Storage went up $44 dollars/mo., ridiculous ( hike in fees regularly since public storage took over this location). Yes, if you like storage increases. Yes if you're looking for a storage space where the manager does Not return calls or emails,nor respones even when one goes through customer service to reach him. Yes , if passcode to get in the door is changed without and email or letter notification and you arrive without access ,have to wait until office opens to get access (new code).

Victor’s customer service is top notch. It’s so rare to run into such a friendly helpful person. Please get more people like him. I’m Recommending this location to friends and family

Look service is good honesty, but charges are ridiculously high, even for long term costumer, they been increasing the charges for two storages that been using for years every 3 months from $25 to $40 and they have offers for the same storages for $100 PLUS LESS, THATS JUST a horrible company.!!

Everything you need for your storage needs available with virtual booking. This location has a nice interior setup where you can pull your truck or car into a covered garage spot and back in right to the door to the storage unit.

Just walk in and greatet with smile Victor is very professional I told him I need help just moving my mother boxes to small unit and he was so fast and helpful found me unit ..and next step we did go see the unit and here we are I got it .. Amzing customer service Victor knows his job I wish everyone was friendly and amzing like him .. Thank you Victor to help me today

Victor was AMAZING!!! Customer service was A1!!! He was very nice and knowledgeable. He helped me get the storage unit I needed fast. Love this place!

All-around excellent service. Victor was such a help, and I was pleasantly surprised by how quickly we could sign up and gain access to the unit. Access is controlled, so we knew our belongings were secure. Highly recommend!

I highly recommend this property for your storage facility and moving box needs. Victor the Property Manager is incredibly helpful by assisting you find exactly what you need. Excellent customer service! I would give more stars if I could.

I've been a customer of this Public Storage location for over 5 years now. This location is conveniently accessible and clean. Victor at the front office is extremely helpful and knowledgeable. Go see Victor for your storage needs. I highly recommend this location to anyone.