Public Storage is an amazing company there employees are always professional
Ken had great customer service and helped me out through out the whole process.
Ken, Kara, and Laura have the best customer service, they gave me all the assistance i needed plus more! Thank you again
I first got my storage unit, a few months after i found out i was pregnant. I faced a lot of challenges, and was moving around alot. Here i am 9mo and my unit price started rising. I'm so grateful that Laura helped me lower the price of my unit. It made my day, and gave me some hope while i still try to figure out things. Let this be a reminder to the big corps to CONSIDER your customers FIRST. We are not a product... We are people.
Jerry & Laura went the extra mile to help me organize shipping of effects that had been stored! They are super helpful.
Alway great service and extremly helpful. Laura is very personable and always friendly. Thanks to the whole team for your top tier service.
Ken was a delight to deal with and we enjoyed our time setting up our rental for our business!! Very friendly & knowledgeable ๐
Ken helped us reserve 2 units today and he was absolutely fabulous. Go get your unit and ask for Ken!!
Upon my arrival to Public Storage Ikara was very welcoming. I explained my situation in reference to needing storage. Ikara showed me several different units at which was helpful in me deciding what size I needed. I will recommend Thanks
Laura and Nikki were very helpful on the phone. Set everything for me for my storage unit. No hassle, very informative
Ken and Laura provided top notch CS I was with my sister they helped with bringing the cart to the back and showing us where the unit was
Laura has been absolutely wonderful! She was so helpful over the phone and made getting started a breeze. We’re so glad we found this place, thank you, Laura!
The customer service provider by Ms. Laura and Jerry today was superb! Thank you again to the team at frontage rd
The staff were excellent and got everything done faster than I thought it could be done.
Lady was extremely helpful and professional . Good attitude working with people.
My service today was absolutely fantastic! I felt immediately welcome and was greeted by a fantastic staff that went above and beyond to provide exceptional service. I’m relatively new to the area and recently moved here from Florida, so I was pleasantly surprised by the helpfulness and knowledge of Shawn, Ken, and Laura. They were incredibly knowledgeable about the job and the location, and they made the decision to store my belongings with that location incredibly easy. They were also very personal and attentive to my needs. It’s not often that you find locations with such phenomenal employees on-site and ready to assist you with every step of the process. I truly appreciate all your help and support!
So of the best customer service by Laura the manager and her co worker Ken . ..they went above and beyond helping me. . Thanks again. . Very nice clean facility also
Awesome we laughed and handed business
Thanks to Ms Nikki, Always goes above and beyond for customer service ๐
Laura was such an amazing help! This was our first time getting a storage unit and she walked us through the entire process and even guided us to our unit! Thanks Laura!
Nikki and Tearra were amazing. Thank you guys for all your knowledge and professionalism . Definitely would recommend
Nikki made my rental such a breeze. She is a A plus rep. I highly recommend using this location. If I could give a million dollars on my feelings today, I would definitely share with Nikki. Great job Nikki keep up the outstanding work ...
Great service by Nikki and Laura!!!! Helped in an emergency. Very professional!!!
nikki & laura super woman thanx for keeping my car store safe 100 star service
Recieved more then 5 star service Nicki & mrs laura provided over the top amazing service
Miss laura was great very professional
Nikki an ken was excellent
Great service..Ken was absolutely helpful and worked me through the process effortlessly. I highly recommend.
Decent enough facility. Exactly as you would expect it to be.
I spoke with Ms. Tonya who helped me in ways no other has she was very sweet and helpful thank you once again Ms. Tonya ๐ซ
Talk to the brother Ken at this location. Very helpful and professional, A+ customer service
Amazing service from laura and nikki. ๐โค๏ธ๐๐ฟ
Ms. Laura provided patient and friendly service.
Thank you Nikki for you service very patient & kind. Took the time to help me complete my move in thank you nikki
Thank You To Mrs Laura & Nikki For Allowing Me To Access The Stairwell… Service Is Always Top Notch With These Two Ladies…
"5/5 stars! I recently rented a storage unit at public storage and had an exceptional experience thanks to the property manager Nikki. She was friendly, professional, and extremely helpful throughout the entire process. The facility was clean, secure, and well-maintained. Nikki went above and beyond to ensure I had everything I needed and answered all my questions. I highly recommend public storage and Nikki for all your storage needs!"
This is my second time storing at this location. The location itself is situated very nicely in an area that doesn’t have a lot of car/foot traffic. This location also has a wide variety of storage sizes both indoor and outdoor, and most importantly, the customer service agent (I forget her name at the moment) is exceptional. She is welcoming, professional, courteous, knowledgeable, assists where she can with things like flat beds and dolly’s if you need them and she does it all with a smile on her face, and easy demeanor, and warm engagement from the moment you walk through the door. I really appreciate this place, but Don’t Come Lol. I want to keep this place a secret! ๐
Great service and very kind. Ken is very help both on the phone and in person.
Laura at Frontage Road has outstanding customer service she self explains everything and ask me did I have any questions Kudos Laura I feel very welcome and safe choosing Public Storage. Thank you
Ken and Laura was the best worker you can have, great customer and made my day a lot more convenient
I had a great experience and the Customer service was amazing. Love this location and Staff. Thanks Again Laura , She made sure the space was available and ready !!
I had a great experience at Public Storage thanks to Laura at the front desk. She was incredibly helpful and friendly, and she went above and beyond to assist me with a rent increase issue. Laura took the time to explain my options clearly and helped me secure a discount for next month’s rent, which made a big difference for me. Her professionalism and kindness really stood out. Thank you, Laura, for your excellent customer service!
My experience with Ms Laura and Ms Nikki was wonderful, they were very helpful and explained the process very well. I also received a bigger storage for less than what I originally came in to get. I would recommend anyone to come here!
Meet Laura & nick both ladies so nice help me find my unit and even brought the cart too me absolutely amazing service
WE LOVE IT HERE!!! THE STAFF MADE MY HUSBAND AND I FEEL LIKE FAMILY. VERY PROFESSIONAL TEAM. CLEAN PROPERTY!! KEEP UP THE GREAT WORK. --- ...XOXO... 'CHINA BADD".
Perfect service always Laura
Nikki and Laura were very helpful today I know my needs will always be handled and I wont have any problems
service was top notch from ladies laura and nikki always providing great customer service
thanx to ms nikki & ms laura service is tremendously outstanding appreciated the help from both ladies
Ms Laura & Nikki provided outstanding service made me two new besties today
I had an amazing experience! From the moment I walked in, Jerry was incredibly welcoming, friendly, and attentive. He went above and beyond to make sure all my questions were answered and that I left completely satisfied. You can tell they truly care about their customers. I’ll definitely be back and highly recommend him to anyone looking for outstanding service!
Jerry is absolutely outstanding in his customer service expertise, he definitely goes above and beyond
Had to come find my girl Nikkie
The staff is incredibly friendly, professional, and helpful. They made the whole process quick and easy. I struggled getting used to and starting with the online services and was able to be walked through the entire process with clarity thanks to a man named “Jerry”!
Great service!
The new guy jerry is always offer help alongside being very patient and polite. The facility is extremely clean, well-lit, and very well-maintained. I always feel comfortable accessing my unit!
Feeling very thankful. I have a storage full of precious valuables. Ms. Nikki makes it a point to call me and let me know when I have a payment due so I don't fall behind a loose items that are very precious to me and has even took the extra step to review and adjust my account when nessasary. At a stressful time Ms. Nikki really helped ease my concerns. I've had easy access to enter my unit and the ladies at Public Sorage have be most helpful.
Nikki and the staff were very helpful and understanding. They took the time to make sure I fully understood the process of getting set up with my unit. Great experience
My girls laura & nikki are the best. Outstanding customer service always a pleasure
Thank you to the District Manager who took the time out to hear my concerns and address them. Very much appreciated.
Nikki was really helpful she always so happy when i visit the store i love when she is there she never complain no matter how many questions or concerns I have
The young lady always friendly and has very good customer service skills I wish most people was as friendly as she was to me….God is Good.
Nice and clean that door to get in ain't no joke lol smh I helped move someone in there and we were outside for a good while lol But at least they know nobody is getting in there that's not supposed to be Oh they have cameras for safety
I have used many different storages places with my time in the military and since I have been home but the staff at 4560 frontage rd in forest park GA are amazing. Since I have been at this facility they have made me feel like family and that they believe in the safety an security of my property and making sure you have everything u may need.
I had a Great Experience today with Jerry and Ms.Laura Great Coustomer Service and Very Professional!.
Nice seeing Niki today always nice
Thank you Niki for the amazing service
This was a fantastic experience. Ms Laura and Ms Nikki were very kind and extremely helpful. They are awesome
Prices continue to go up every 6months two high
Thank you Jerry for your excellent customer service..... Keep up your wonderful personality. It is greatly appreciated ๐ค๐ค
I have two storage with this facility and have absolutely pleased with the service. Ms. Laura and Ms. Nikki are OUTSTANDING!!
Amazing service , fast, and friendly…. I absolutely recommend Nikki!!!
Nikki & keya the new trainee were absolutely amazing customer service top tier, they made my move so seamless I felt like they truly cared to make my life easier, went above and beyond for me I would highly recommend this location ask for my girls โจ
"I've been renting a storage unit at Public Storage for a couple of years of & on. Through my time. I've had an excellent experience. The facility is clean, secure, and well-maintained. The staff is helpful, and responsive to any questions or concerns l've had.
The unit itself is the perfect size for my needs, and the price is very competitive.
I've had no issues with access or security, and I feel confident that my belongings are safe and secure.
I would highly recommend Public Storage to anyone looking for a reliable and affordable storage solution. Thank you to the team at 4560 Frontage Rd, Forest Park, GA 30297 for providing exceptional service!"
Rating Breakdown:
• Cleanliness: 10/10
• Security: 10/10
• Staff: 10/10
• Price: 10/10
• Overall Experience:10/10
The staff was friendly and greeted me as soon as I entered the building. Laura helped assist me with the rental and was very knowledgeable of my possible storage needs.
We toured the storage unit, the facility was well maintained and clean. I felt safe and cony that I was making the right decision in choosing this location.
Laura finished my reservation and showed me how to enter.
She was very thorough if I had to recommend a storage facility to anyone in the area it will definitely be this location.
Ive stored my items for few years now and this is a company Id like to compliment for being here when I needed them, for allowing me to downsize or upsize (as i have had to) so I could continue to store with them! Im very pleased with this location!
I recently visited to discuss my bill and I must say, the staff was such helpful in making my payment process easy and ensuring I fully understood what I was missing
was quite surprised when I walked into the building very clean and the staff was nice and knowledgeable. I will recommend to friends and family.
Nikki was awesome today very kind and patient with me she explained everything to me very well without out getting frustrated she made sure I understood everything before leaving
Thank you Ms Nikki
recently started a new unit and Erica and Laura were an amazing help!
Lara and Pam are so helpful with everything! It's a very secure place. My stuff is safe for sure. Came back and Shannon was amazing as well!!
Shannon an Laura is a amazing worker they help me an gave me everything I need to get my unit they are the best
John was great and patient with me even stayed after hours to help me out. I been here three years and I always have great service
I just rented a space with the public storage on frontage road! The property is very well kept and clean, the access to the storage was easy and convenient and the ladies in the office were so helpful and inviting! They are definitely an added bonus to have great customer service! Especially when you're having to put your valuables in storage! I would recommend this location for any and all of your storage needs!
Hello, Wanted to take moment to thank the staff and crew at Public Storage, Laura & Pam went above and beyond to help me with info I needed. Always kind, friendly and personable..... Thank you much -Ma-Lik Ahmad
Ms Laura has been very helpful and kind every time i have been with them for almost 3 years now Great Customer Service i recommend to the fullest!!
Exceptional customer service! Ms. Laura and Ms. Pam exceeded my expectations to accommodate my storage needs. If you’re looking for storage, definitely check them out.
Ms. Laura and Ms. Pam provided the best service I could ask for. They were amazing!!!
This is the best storage facility, in forest park, Ga The Staff are very helpful, Especially Pam & Laura
shannon was amazing and helped me patiently as i checked in. her thorough explanation and attention to detail showed her exemplary customer service skills. thank you!
Tierra made the process easy to move out providing me with information and checking to make sure I was good any time she seen my family and I. It is so hard to come by outstanding customer service and it being genuine.
Visited the location today and was very pleased with the outstanding customer service from Pam and Laura. They made sure that my rental rate was reduced and can call or stop by any time for my concerns I appreciate this staff
My first time using Public Storage and so far everything has been great!! I got my unit at a great price I hate they given no discounts for being a veteran seems like Georgia is anti-veteran the business here don't give the veterans nothing!! The staff is very professional and always eager to help. I have a climate controlled unit 10 X 15 more room than needed for now!! I like how you can add the insurance whenever you want it's not something you have to get right away or if you don't get you can't add it later!! Public Storage I would recommend them!! They also have parking spaces for your car you can store it here as well!!
Shannon was amazing and worked in a timely manner
Had to try and help someone who got evicted from their apartment and moved something to storage for them. It's all about God for me ๐
Rickeena was wonderful she made sure I had enough information on everything I asked. I just wanted to thank her for the extra mile she went to meet my needs. Keep this employee great vibes๐๐
Best customer service ever. Was very helpful and made sure I got what I needed. Thanks Laura and Pam a million
I could not be more happy to have this friendly and helpful crew at the public storage location. The DM Curtis was there and helped with my unit. Rickeena and Laura had excellent customer service. I am very grateful for them.
Trina W. was a great help. I really appreciate her kind & courteous, can do attitude. Thanks Trina!
Wow is a understatement! Mrs. Laura and Mrs. Trina were so helpful with all the knowledge they have on everything is was that I needed. Fast, Friendly service. This Forest Park location on Frontage road by far is one of the best I have used. Thank you ๐ ladies wonderful customer service!
I received courteous and efficient service from customer service.
Staff was awesome!!! Very nice office snd space was clean love it!! This is my forst experience renting a storage and i love it
This location is excellent the customer service team is top tier
very nice and knowledgeable staff... Pam, Trina and Laura are a godsend.. Peace and Blessings
I received exceptional service yesterday from Trina and Pam. Trina was able to help me navigate through a tough situation, and I left extremely satisfied.
Aka Kimberly Williams
Laura was great . She helped me find the best unit for my budget and quickly .
I was able to purchase my unit online without having to come into the office. I'm able to enter and exit the security gates using their app with my smartphone. I enjoy the convenience.
Trina, Laura and Nicky provided excellent customer service!! They answered all of our questions and provided real-time guidance on PS unit availability and resources making our move-in an efficient and pleasant experience.
Laura, Lauren, and Nicki has great customer service all of them were very nice and the storage unit environment is very clean.
Trina was excellent help! She made the whole process of me changing storage units very easy. I was alone and had to move stuff. She showed me how to use the cart the most efficient way to safe me a lot of walking.
This Public Storages customer service is impeccable! My salesperson was very knowledgeable of her position. She showed me the unit size I requested and I was sold. Before I knew it, I had my contract, keys and I was out the door! This property’s management and sales team deserves a 5 star rating. I would highly recommend using this location!
Ms. Laura, Trina , Pam and the District Manager provided me with Excellent Service
I want to thank Trina (Manager) of this facility for providing great customer service. She went above and beyond her call of duty. I recommend this storage facility. Thanks again Ms. Trina!
Ms. Laura & Ms. Trina are awesome! I called in about some questions I had from online and they were able to get me a sweet deal in a unit that works better than what I was looking for both space wise & climate control wise! The location is clean and seems secure. The process was quite painless. 10/10 recommend!
I had an experience experience with Laura
Judan and Laura are the best staff workers that work here. They are very helpful and I enjoy my service.
Miss Trina was awesome to work with she got me right ๐ช๐พ๐ช๐พ๐ช๐พ
Triba was so kind and helpful I got list going to my unit in this big building went back to the office she said I'll take you there thanks alot ms trina
Ms.Trina is amazing. Customer service was great. very helpful at the location.
Thanks for the best experience Ms.trina!!
Out on the property talking with Ms Trina her customer service was very helpful explaining if I transferred to a bigger unit she was very positive and informed me about the entire process thank you Ms Trina
Very good customer service from Trina I almost lost my cool she help me calm down and sort me through everything
I was helped out today by Ms.Tanisha and hands down this was the best experience I've had with this company. She was attentive, and extremely helpful. As soon as I walked in she greeted me with the biggest smile and welcoming attitude and made sure she answered all my questions and made the purchase super smooth, fast , and easy . I am super grateful for her and will definitely recommend this facility to friends and family to come get assisted by Tanisha! Best employee at this location !
Trina is absolutely amazing!!! Super patient with pleasant energy!! Thank you for all your help today! Public storage you owe her a raise for sure!
Trina and Laura did a great job
Laura & Shana were excellent they are great!!! I would definitely give them higher raises
Property Manager Laura is ๐ฅBomb-Dot-Com๐ฅ She has been awesome since my first unit in 2018. Promote her please! โจ
I visited the frontage Rd location after trying to get service at 3 other locations. The staff were very informative patient and kind . They offered me many promotions to accommodate my needs . Ms.Trina is the young lady that assisted me today and with her warm smile made my move so easy . She had me in and out within 10 mins . An absolute great team member. Keep it up ladies ๐ค
I went to the office Ms Trina were great in explaining my account to me regarding the auction status she took ger time explaining where I'm able to understand very good customer service she's knows public storage policy very well I think her so much
Laura Monique Nikki thank you ladies
Great service Monique Niki Laura thank you
Amazing experience !! Mrs Erica was so nice and hopeful!!!!!
Ms. Erica is very professional and covers all basics and complexities (which are little to none) about everything you need to know. Very kind and has great customer skills.
Kim and Erica good customer service
Both of the ladies where great.and very professional.
Miss Kim and Erica were wonderful they help me with all my questions and need definitely the best storage unit place
Clean and well maintained, responsibly priced units.
Trina and Laura really help me out on explaining the new rent change very welcoming ladies very good spirits
Judah, Kim, and Tina at property 25643. They were all very helpful and professional. I appreciated their customer service. The leasing process was quick and easy. The property was clean. Great experience overall.
Judan was Very professional and explained everything thoroughly. She was a great help with getting me started with a storage unit . Thank you so much
I haven’t had any issues since I’ve been storing my items here. Today I had the luxury to flawlessly upgrade my unit to bigger one. Laura was extremely helpful & gave me a very detailed idea of what I will be able to store in my new unit. She explained everything thoroughly. I know this is out her control, but I do wish there were more push carts available. Maybe the company can invest into some more.
Climate control unites are kept nice and clean. So far no problems at all just the price keep creeping up which went up almost 30.00. WOW ๐คฏ
Great and knowledgeable staff, Ms Trina is the absolute best in helping customers to their every need. Keep up the great work here.
Trina is the absolute best! She is very personable, professional, and has an amazing attitude/vibe. This location has been nothing but the best to me for the past two years and I recommend to anyone looking to store their belongings. Ask for Ms. Trina and Laura in the front office and they won’t disappoint!
Ms. Trina was very helpful, she help walk me through how I’ve could pack my storage so everything fits. She provided great customer service and answered all my questions, I was very pleased with her customer service.
Came by this morning. Office was closed due to a meeting but the ladies in the office were still nice enough to help me. Thank you!!!! The property is always clean and everyone is always so nice.
Trina was very informative and helpful.
Trina was awesome she was the reason I came back Awesome Service from both ladies
Laura is Top Tier!! Always great customer service and very welcoming. 100% recommend this location! Thanks Laura ๐โจโจโจ
Trina at the front desk was a pleasure to work with, very pleasnat, and always had a smile. She went above and beyond to make sure my husband and I were taken care of. Public Storage in Forest Park is highly recommended.
Laura and Trina were very helpful, knowledgeable and nice. Laura checked us out, she was patient, explained everything from hours of operation, unit insurance, pymt ,late charges, activation, downloading app, and what to do when we no longer need storage unit etc. Laura and Trina make sure they enforce that mask are required entering store ๐คฃ they do not play about mask. We want to thank them for being so professional because providing great customer service is getting to a place its non existent. THANK YOU LAURA AND TRINA....LATORIA & KENNY
Good place i had storage thier for 5yrs. nerver had any issues
I went here to get a storage unit at the last minute. I was greeted very well at the facility and given great information well in my budget. The associates that helped me was Sophie and Laura.
This location is the best the customer service the ladies have Ms.Laura and Ms.Trina made me feel comfortable and satisfied one of the ladies walk me to my unit and the other completed my rental very good customer service….
I went to this location rented a unit the ladies ms Trina and ms.Laura customer service was very good the ladies welcome me with a smile and walk me to see the space that was very good I would have gotten lost in climate building thank you guys awesome job.
I’m a auction buyer I went to this location and when I walk in the ladies quickly greeted me with a smile and told me their system was down I was a little upset but ms.Laura and ms.Trina told me that one of us can go around the corner to check you out to pay they were the best seeing that I had driven a long way I greatly appreciated them thanks ladies customer service job well done…….
Clean easy to access and the staff is always polite.
Gratis Service from Trina Laura and Nikki
I had a great experience with Ms.Laura&Sophie
5star ๐๐๐๐๐