Chad great customer service come see him he’ll get straight great guy
            
         
    
        
            
            
                Chad was very helpful. He was energetic gave me laugh and was able to clear my balance after I paid it. Insuring me that my items are still in their safe care. He has great customer service and I can’t wait to come back.
            
         
    
        
            
            
                I was referred to this particular storage unit facility through my sister. I had the pleasure of meeting and working with Chad, he was very knowledgeable about the different size storage units I would need for my items. Chad always kept me informed of up coming payments and any changes within the facility. I will definitely recommend friends and family to work with Chad.
            
         
    
        
            
            
                The 4889 branch the guy Chad is awesome I've been at that location for a while its in Forest Park ga. Off old Dixie hwy Thank you Public Storage Ms. Booker
            
         
    
        
            
            
                I had and issue and Chad  fixed it’s called me right back and helped me out. great manager
            
         
    
        
            
            
                Exceptional Service from Chad!
I recently visited the Public Storage location to secure a unit, and I had the pleasure of working with Chad. What could have been a confusing and stressful process was made incredibly easy and pleasant, thanks entirely to his expertise and professionalism.
From the moment I walked in, Chad was attentive and welcoming. I had several questions regarding unit sizes, access hours, and the different insurance options. Chad took the time to explain everything clearly and patiently, making sure I fully understood the lease terms without rushing me. He was incredibly knowledgeable about the facility and helped me select the perfect size unit for my needs, ensuring I wasn't paying for wasted space.
His efficiency in handling the paperwork was also outstanding. He had me set up with my unit, gate code, and all necessary information in record time, all while maintaining a warm and friendly demeanor. It's clear that Chad takes immense pride in his work and truly cares about the customer experience.
Chad is an absolute asset to the Public Storage team. If you're looking for storage, I highly recommend asking for him; he turns a potentially stressful chore into a seamless experience. Five stars aren't enough!
            
         
    
        
            
            
                Chad is very responsive on the property.
            
         
    
        
            
            
                Chad Has great customer service !!
            
         
    
        
            
            
                Chad has good customer service
            
         
    
        
            
            
                I was helped by Chad, he has great customer and very helpful.
            
         
    
        
            
            
                Amazing experience !  Curtis went above and beyond for us to make things right - highly recommend this location
            
         
    
        
            
            
                Great experience and professionalism
            
         
    
        
            
            
                Jerry is excellent and very knowledgeable of his position. Thank you guy at Public Storage. I will recommend you guys to anyone. Thanks again
            
         
    
        
            
            
                Thank you Dymond for great customer service.
            
         
    
        
            
            
                Dymond was very helpful! Helped me understand more about my space and east move in
            
         
    
        
            
            
                Christina was absolutely amazing. She accommodated me when I had a situation where I had to switch units and was prompt and professional when helping me. I would definitely recommend Christina and public storage in the future.
            
         
    
        
            
            
                Christina assisted me with an issue I had.  She was awesome.
Regards
Colonel Bennett
            
         
    
        
            
            
                Tan was supper sweet and very helpful! She was knowledgeable about the units and the area. She saved me time and money after I been riding around all day looking for a storage for my property  Give Tan the promotion she knows her stuff!
            
         
    
        
            
            
                I had a hassle free experience renting a space from this location. The property manager Tan was very helpful with all the accommodations I needed to make this a smooth rental.
            
         
    
        
    
        
            
            
                Mrs. Christina She is the best she helps an explain things very well please keep her on board. She's the best.
            
         
    
        
    
        
            
            
                Christina was so helpful when I called to inquire about renting a space, ensuring I got the right size for my storage needs.
            
         
    
        
    
        
    
        
            
            
                Great job Ms Texas lii oh ve the service Ms christina
            
         
    
        
            
            
                Great price and great service!  Christina is awesome!
            
         
    
        
            
            
                Christina was wonderful! She was super knowledgeable, answered all my questions, and provided amazing customer service. Definitely reccomend to go rent with Christina!
            
         
    
        
            
            
                Christina always gives great service. Always let me know about my storage and I appreciate that. Very respectful person
            
         
    
        
    
        
            
            
                Worst location and worst rental company to do business with. Customer service is nonexistent. I called to inquire about a recent increase in my rent. First, they take forever to answer the phone and when they do, their employees are rude and disrespectful. The lady had an attitude and laughed when I simple asked her the question. She said they do evaluations every 6 month and rent pricing can go up based on that. I’ve rented storage units before and never heard of this scheming system. I will be taking my stuff somewhere else.
            
         
    
        
            
            
                Christina is the most loving, respectful person I have met and I would recommend this location to everyone!
            
         
    
        
    
        
            
            
                Christina is a hard worker and was very knowledgeable when I need information.
            
         
    
        
            
            
                Christina has been very helpful to me and family.
            
         
    
        
            
            
                Christina, very helpful and attentive.
            
         
    
        
    
        
            
            
                Christina was nice and helpful
“Customer Service 10 out of 10”!!!
            
         
    
        
            
            
                Christina was very friendly and professional and very helpful . :) I will highly recommend her to my friends and family.
            
         
    
        
    
        
            
            
                Christina is the best! She's knowledgeable, helpful and kind. Great customer service skills and truly a storage expert! Thank you so much for your help Christina!
            
         
    
        
            
            
                Christine is the best make sure yall ask for her. Great customer service and she moved fast, she understood my struggle and help me the best way she  knew how
            
         
    
        
    
        
    
        
            
            
                Tan went above and beyond helping me get an issue I had with my unit outside her district. If you’re looking for a place to store your items, while having someone treat your items as their own, definitely store here. Tan was great!
            
         
    
        
            
            
                The Property Manager Tan has great Hospitality and made me feel home right away. I would Shop With Her no matter what the price for a unit is. I Felt Very Safe and Secure and My Soul was at Peace with Her. Thank You Tan
            
         
    
        
            
            
                My first time using Public Storage in years. I was undecided until I spoke with Ms. Tan at the front desk. She was extremely helpful and gave me a quick tour of the facility. I was able to find a great spot for my vehicle.
Great Customer Service and interaction.
Thanks Ms. Tan!!
            
         
    
        
            
            
                Tan was very helpful . She was so polite and patience with me . I appreciate her awesome customer service
            
         
    
        
            
            
                Good customer service skills, Tan!! You are appreciated!
From the time I initially rented a storage unit until the time I gave notice, Tan has been that person that is clearly about business, but also knows how to talk to her public. Tan also sold me things that I needed as an add-on. We laughed at how I use to ask customers at Home Depot if they needed brushes/rollers when they were purchasing paint. 😃 Add-ons prevent customers from stopping elsewhere!
The system, which was initially set up for auto-pay generated an additional payment from my account AFTER notice was given AND all my things were vacated. I spoke with Rebecca in customer service who then transferred me to another and another (we all know how it goes) and finally was able to speak with a manager who gave only his first name even though he required my full name…no worries. 😉
John was extremely rude and told me that it was done and asked if there was ANYTHING else he could help me with.
YES I DID HANG UP IN HIS FACE! YES I DID.  He was very rude! I will never EVER rent from Public storage ever AGAIN.
I have used public storage in the past and am extremely disappointed in the way I was overcharged and THEN mistreated on top of that! They are refusing to refund the $77 overcharge. 🤬
Looks like the ones who SHOULD be promoted, are not. Maybe John can learn a few things from Ms. Tan at the 4889 Old Dixie Rd location.
FYI: I gave this rating a 4. ALL 4 STARS ARE FOR TAN!
There’s a big fat ZERO in there as well for customer service!
            
         
    
        
    
        
            
            
                No one ever picked up the phone
When it’s time for me to pay my storage they call
            
         
    
        
            
            
                Customer service was outstanding. Tan goes the extra mile.
            
         
    
        
            
            
                I want to give a shout out to Natasha! She has an awesome personality and she was very helpful with  trying to get my friend a space. I've met her previously at another location and she truly deserves these 5 stars!! Very attentive to your needs and will make sure you leave knowing that your possessions are in good hands. I don't know how she does it but she gets it done. Like a boss!!!
            
         
    
        
            
            
                I truly appreciate the public storage on Old Dixie.. I've been in a customer for 2 years or more...Mrs Tan has been a wonderful Representative, service rep....I thank her for her hospitality and help.
            
         
    
        
            
            
                Shamil was awesome. Showed units and paper work was easy and simple. Great customer service.
            
         
    
        
            
            
                My experience was awesome. The receptionist at the Forest Park location was very professional and helpful. She contacted me a day before move in and gave me easy instructions. Moving in was a breeze. The price is also very reasonable.
            
         
    
        
    
        
    
        
    
        
            
            
                My son and I have had our things at the 4889 Old Dixie Hwy, Storage in Georgia since January of this year. I gave it 4 stars because Rickeena gave us great service today. Prior to Rickeena I was given incorrect information when I signed up, was advised didn't know why the payment was increasing or how to add an authorized person onto the account. Thankfully, Rickeena answered all of those questions on one call and did it with kindness. Would only like to speak to her from now on
            
         
    
        
            
            
                Tan is amazing! Always kind and professional.
            
         
    
        
            
            
                Clean and well maintained storage facility with very helpful staff. We've never had a bad experience at this location, and the lady at the front office (forgot her name) was super polite and knowledgeable.
            
         
    
        
    
        
            
            
                Staff and management are ver professional and nice people they are always very helpful and friendly
            
         
    
        
            
            
                Tan is a good manager. Amazing Customer service.
            
         
    
        
    
        
    
        
            
            
                When it comes to customer service Tan got it in the bag. So friendly. So kind. Professional. Helpful. All around great human being. Tan gets my vote for sure.
            
         
    
        
            
            
                Service was good, Would rather buy a storage unit though!!!😉
            
         
    
        
            
            
                Great Customer Service ,Fast ,Smooth And Also Felt Welcomed As Soon As I Walked In ..EXCELLENT JOB AND CREDIT TO MS.Chante and Ms.Natasha at Front Desk
            
         
    
        
            
            
                The lady name Tan help my son with his father's belongings when he passed and was very professional al when others in this position were not. I am grateful that she was there in our time of need.
            
         
    
        
            
            
                My family and I were looking for a storage, and came across this one, and I'm so glad we did. Tan was simply amazing! We explained to her what we were looking for and she took her time to explain everything to us and let us know what would be the best unit for us. She showed us top tier customer services! Thank you so much for your help!
            
         
    
        
            
            
                Tan was very helpful she helped me change storage because I didn’t fit what I needed in my original storage . I thank her
            
         
    
        
            
            
                I want to give a huge thank you to Tan on her amazing customer service skills , she is very helpful and very professional I just wanna say keep up the amazing work
            
         
    
        
            
            
                The dark skin short lady that’s usually there has a disgusting appearance, and a “im going to get it later but never do attitude”!!
            
         
    
        
            
            
                Tan is LAZY, WITH HORRIBLE CUSTOMER SERVICE, and COMPLAINS ABOUT HER JOB!!! She also has man sitting outside the facility ALL DAY!!! Sometimes be in there running her mouth to him instead of working TRASH ARE IN HALLWAYS AND STAIRCASES, she is hardly in the office!! This property needs NEW MANAGEMENT ASAP!!!!
            
         
    
        
            
            
                ✨️Ms. Tan is a really chill person and very professional, too! Literally, if you just take the time to explain your situation, she'll definitely help you out. She helped clear up a lot of confusion on both of my units. She has my vote! 💯
            
         
    
        
    
        
    
        
    
        
    
        
            
            
                Akeena was very professional and helpful. I would recommend this location.
            
         
    
        
            
            
                Akeena such a great help anything I need she always there to help me with it .
            
         
    
        
            
            
                Jetta at the old Dixie location is the best...she make my move in very smooth an pleasant.i would recommend this storage facility to everyone.
            
         
    
        
            
            
                Jetta was very helpful an gets the job done I would recommend this place to anyone!!
            
         
    
        
            
            
                jetta she's a good worker she really gives good customer services I would recommend this storage facility to my friends and family. make sure to ask for jetta
            
         
    
        
            
            
                Jetta was very helpful and professional! She made my move  easy and explain everything in detail. I would recommend this storage to anyone! Please see Jetta!
            
         
    
        
    
        
            
            
                Tanya was a doll !! She was amazing great help !! Even calmed me !!!
            
         
    
        
            
            
                AVOID THIS LOCATION. I did a reservation online yesterday and then came in today. Theres no one in the office. I needed to give them my insurance info. Sign said OPEN but no staffing door locked. I got an email that advised that the lock they charged me for would be in my unit. It was not but this place was really dirty like trash everywhere and one gate was open so im like what I need this access code for anyone can drive in. So my intuition was like Nah your stuff is not safe here at all. So I called to cancel reservation and they said they wouldnt refund me the $29 dollar administration fee. Who what administration? i got no help so there was no staffing. My unit was clearly not cleaned out trash all up in it and you charged me for a lock that wasn't even put in my unit bc you have no employees and then I couldn't even speak to staff when I got on the property because you had no staff so you basically just stealing people's money. Now im looking for another storage unit and I definitely don't think imma go with public storage at all bc of the thievery. And yeah i tried to give it no stars but Google wouldn't let me. So that one star is not accurate
            
         
    
        
            
            
                Ok muy bueno el trato de la muchacha a pesar q no hablo inglés tuvo muy buena paciencia y muy buen trato excelente
            
         
    
        
            
            
                Thank you for taking care of all my things fir 8 long months!!! I lovevthe property manager!!!
            
         
    
        
    
        
            
            
                I want to give a well deserved ✨️Thank You✨️ to Ms. Erica who worked through my struggles and mistakes with such wholesomeness and care. 🤗
            
         
    
        
            
            
                She was great thankyou so much
            
         
    
        
    
        
            
            
                Shay did a good job today helping me. She was mannerable and held good conversations.
            
         
    
        
            
            
                Worst Business Practice. I Bought a unit in Auction.  After getting to the located, I discovered that they staged a unit for sell. They put leftover trash from other units together to make it look full.  Then placed a BROKEN 65" Flat screen TV Screen down on top. That why buyers would bid on the TV thinking they are getting a good unit. Instead of throwing the trash away, you sell it under misleading pretends.  BAD BUSINESS PRACTICE TO SELL BROKEN GOOD AND TRASH UNDER MISLEADING PRETEXT
            
         
    
        
    
        
            
            
                Erica was very kind, courteous, sweet and helpful very informative about the units at the storage facility always smiling the whole time. Was very happy to chose Public Storage to store my items.
            
         
    
        
            
            
                Was a great experience Shay was very professional and knowledgeable showed me the unit and signed up on the spot.I was just shopping around but after my experience with her I was sold.
The company needs more people like her.
            
         
    
        
            
            
                Best customer service I’ve had with public storage, she needs a promotion
            
         
    
        
            
            
                SHAY was amazing & very attentive excellent service 👏🏼
            
         
    
        
    
        
    
        
            
            
                This place is great ! Good customer service! Thank you much
            
         
    
        
            
            
                We had a great experience, Shay was very informative and helpful.
            
         
    
        
            
            
                Shay customer service was excellent!
            
         
    
        
            
            
                Shay was so wonderful and easy to work with. She gave me all the info I needed and was very happy to do so. I recommend her.
            
         
    
        
    
        
    
        
            
            
                Ms Shay made moving in a easy transition.  Great Customer service.  Thank you.
            
         
    
        
    
        
            
            
                Sha was an amazing Manager!
            
         
    
        
    
        
            
            
                Thank you shay for your help
            
         
    
        
            
            
                Great customer service Shay
            
         
    
        
    
        
    
        
    
        
    
        
    
        
    
        
    
        
            
            
                Kimia was awesome. She helped me out with renting the space and was awesome
            
         
    
        
    
        
            
            
                Kimiya was great and helped me fix my issue
            
         
    
        
    
        
    
        
    
        
    
        
            
            
                Today I had to put my things in storage the young Lady that assisted me was very helpful to the point I recomend you check this place out. The service was A1 .thanks
            
         
    
        
            
            
                Kamil was great. Very helpful and patient. I will recommend this location for anyone who is in need of a unit