Public Storage Self-Storage Units at 8490 Duralee Lane, Douglasville, GA

The best Public Storage in town hands down!! She really works with you and has amazing customer service. Definitely a blessing and will recommend her and this location to family and friends.

The management at the Duralee Lane location is awesome! I ran into a tough situation and couldn't afford to make my payments for a while but LaShana put my mind at ease and set up a payment option for me so I wouldn't lose all my stuff. She's also just one of the nicest people you're ever going to meet. So I am staying a loyal PS customer!

La Shana was very helpful and considerate, forgot my lock and key sitting on the ground, she locked it up and kept the key safe for me till I had a chance to come back and get it good place.

The people here are so awesome and very helpful. I really appreciate their time.

Staff went out there way I pulled up to rent a unit not only was staff cleaning they stopped what they were doing completely gave me all of her attention and did everything in her power to make sure it was a great experience definitely recommend

Ms. Lashana was a pleasure to work with! I hope more locations would hire more efficient management. Great business sense and attention to detail and going above and beyond for customers.

The service manager Lashana at this location is wonderful to work with she awesome and great customer service She definitely needs a raise

I would recommend this public storage when trying to find a great place to store your furniture the property manager is always attentive to your needs and have great time response when trying to reach out if no answer the property is always clean and in a good area.

I love the customer service here in the lady is nice and she will work with you if you have any problems with anything

The manager was very helpful with my situation, and made sure I was well taken care of. I will recommend this location and her to everyone.

I want to start off saying that Ms. LaShuna at the front desk was very helpful and respectful. Every time I come in always has a smile on her face she breaks down and explains everything to me where I understand what I need to do to keep up with my payments and when I need to pay. I recommend the public storage as a place to store your belongings.

Lashana is amazing!!! Great Customer Service.

I just want to say that the woman that works here is always picking up trash and cleaning. I work across the street and can see her from my desk! She even cleans outside of the fenced area! She needs a raise or something bc she most definitely works hard!!

LaShana is always helpful and every time i call with a question she answers without an issue! Always polite and nice.

La Shana helped me out a lot. I was going through life and my unit was up for Auction she gave me some words of encouragement and I was able to pay my balance in full and save my storage. 10/10

The front desk lady Lashana was great and really helpful. She was so patient with me and she was sweet and polite. Best customer service I’ve ever had at any establishment I’ve been to that offers customer service!!! I give her five stars!! Wish I could give ten!! Well deserved!!

Don't go here! Public Storage is a price gouger... They increase monthly rate constantly and it's not worth it especially being the place has rats. Just cleared out my storage and it was covered in rat droppings and ate through my belongings. My rent went from $230 to $680 a month. Highway robbery! Avoid at all cost.

The lady at desk was able to let me know how to get into my storage but the reason for 2 stars is the hours on gate access only til 9 pm. I googled 24hr access to unit( as we work 3rd shift) and it was 1st and the outside of sponsored ads.., it's my mistake by not reading that we could only go until 9 pm. So I literally wasted $50.00 since I can't get refund as well as I can not use it since 4 days later I have not been able to make it to store anything due to hours and price I pay for assuming google gave me what I asked for not including sponsored ads. Also the 1.00 for a month is only if you get it at the 1st if month or you are charged on the 1st of the next month prorated so it turns out to be your due date to the 1st. And I'm still waiting on lock refund 2 days later to be added back to card So my review is not the property or who works there but the policy of it not being made more understanding to people whom make mistakes as I did UNIT VERY CLEAN and app easy to use.

Was looking for a storage unit and stopped by for a look , the service was great and the units were so clean for customers. Will be recommending to future customers and friends.

Ms .Lashana is always so helpful here

Ms.LaShana was so helpful today when I visited this location. She was very polite and had great customer service.

Wonderful customer services

Lashana gave great customer service we loved her

I was a little apprehensive about renting a storage unit again. I’ve had some bad experiences in the past with other places. Upon my arrival into the office I was greeted by a wonderful lady named LaShana who explained how the process worked and even showed me the unit I wanted to make sure my stuff would fit. The property is clean and feels safe. Thanks again LaShana for making this process extremely easy.

Very nice...

LaShana, gave great customer service vibes. She was very helpful and knowledgeable to accommodate with perfect service!

Mrs Vita is absolutely amazing she was so helpful withy move in and is such a joy to come in contact with

Ms.Vita’s customer service was exceptional! She was extremely helpful and kind to me the whole time!

Ms.Vita is Amazing she needs a major promotion. Awesome Customer Service & Beautiful energy. We Love Ms.Vita

I had the best experience here with this very helpful young lady she went above and beyond to make sure I had what I needed Thanks you so much Viva

Ms Vita was outstanding. She was very helpful and knowledgeable. Ms Vita has a heart for the people. There is really not enough stars to say how pleased I was.

This place was everything thank you Ms.Vita for making the process quick and easy and making sure I had clear instructions and understanding of the space

Ms.vita went above and beyond to help me get the best Storage for my needs .. excellent customer service the best storage place in town. I highly recommend you won't regret it. Great prices great customer service made it very stress free with the moving process the renting process was super easy It was such a delight to have her.

Vita was great! I had a great experience and she really helped me with all that I have going on. She has a great personality and made this transition good.

Vita took care of everything for me and got me into the correct size unit and made the move very simple. I will keep my unit here just because of her professionalism and character. Thank You Vita for all the help!!

It’s Ms vita for me!!! I literally felt like God sent her to me. Customer service above and beyond. I will recommend this location, very clean and affordable. Ms vita I want to thank you from the bottom of my heart for speaking encouraging words to me! We need more genuine people like Ms Vita🫶🏽

The best experience/customer service I’ve had in my life and it was all because of Ms.vita GOD placed her in me and my husband lives not by accident but by faith,not only did she give us exceptional customer service but also gave us a word ,a prayer and she was just so full of love wisdom I would recommend this storage place to anyone just because of Ms.vita …thank you ms.vita for all you do you are greatly appreciated.

Great customer service!! Mrs. Rita was vey patient and knowledgeable.

The main reason I decided to lease a unit with this particular Public Storage was due to the professionalism, kindness and the unprecedented customer service that I experienced with the on-site manager Ms. Vita. Moving already presents its own challenges, however she made this process smooth, efficient and enjoyable. I do hope that the Corporate team and management are aware of these reviews and recognize Ms. Vita for her service and contribution to the Company. Thanks!

THE WORST EXPERIENCE EVER.... 5491 WESTMORELAND PLAZA DOUGLASVILLE, GA 30134 Facility is old,rundown, no numbers on the building, furniture left out in the driving isles, property manager is not available. The company as a whole does not care about customer resolution. IF you must get a storage unit at Public Storage,PLEASE DO NOT go to this location. EVERRRR...

Ms. Vita was amazing! Great personality! Really good at her job & great with customers!

Ms.Vita goes above and beyond for her customers, I would definitely recommend this location to friends and family for all their storage needs.

Vida the property manager was extremely friendly and helpful. Definitely An Asset To public storage

Ms. Vita has excellent customer service. I’m impressed with her knowledge and personality. She definitely needs a raise for her performance.

Excellent service and very helpful management

The Mgr Vita at the DuraLee location provided me with excellent customer service! She took the time out to thoroughly explain Unit rates & sizes to me even though she had other customers waiting. She patiently answered my many questions without making me feel rushed or irrelevant. She was professional, positive & friendly. I was having a hard day & Vita’s terrific spirit put me at ease. Because of Vita, I’ll definitely refer family & friends to Public Storage.