Public Storage Self-Storage Units at 1275 Buford Hwy, Cumming, GA

If you want helpful friendly customer service go see Kay at this location! She went out of her way to help me figure out what I needed! Thank you for your help!! I will refer this location to all of my clients!

We’ve been storing our stuff here for a while now and needed to upgrade our unit size. We weren’t expecting much as far as help but were floored with how amazing Jeff was!! He’s very knowledgeable and helped us find a good deal with a bigger unit! We’ll happily suggest this place to other people and point them in the direction of Jeff!

Went in today and met Jeff. Super helpful, accommodating and quickly solved my issue. Thanks for your help, Jeff! Give that man a raise!

Love this place ❤️

Public Storage, as a company that actually understands and cares about its customers, would get a single star from my experience. HOWEVER, Kay is excellent. She is caring, knowledgeable and helpful, putting the customer front and center! She enables dealing with Public Storage as a company, much more palatable.

Kay is always such a pleasure to work with. She has helped me so much when I need to rent units.

Jeff was so helpfull. He made this move very easy for me. This is my first time getting a storage unit and I’m having a great experience.

Kay was absolutely fantastic to work with! Very courteous and professional. Would highly recommend!!

Kay was very knowledgeable and helpful with our unit. Would highly recommend!

Kay was amazing, she made a very stressful move so much easier. It was a very painless process, she knows her job. I only had to tell her the amount of stuff I have and she gave me the best fit. I love the area and the security.

This man hear was above and beyond duty and wonderful costumer service I had dealing with a public storage when you go to Cummings public storage ask for Mr Jeff he will take care of ya thx jeff

Kay is awesome!! Best service I have had at public storage as a long time customer!! Thanks Kay!

Wow, the stress of moving your parents to a senior living facility and placing family momentos ten hours away is tough. However Kay at the office made the storage part as painless as possible. Kay was the human contact who setup the unit, answered any questions we had and evimade suggestion on things I may have overlooked. Upon my picking up and closing the unit. Again it was Kay who returned my unanswered call, first apologizing if no one had returned my call and asking how she might be able to help. I told her my plans and on my ten hour trip down, she was there to welcome and assist my questions if anything arose. She did close out and made our experience a 5 star experience. We highly recommend public storage, a human contact as great as Kay was for us. Having a human to be aware of your plans and issues is so much more rewarding than to getting a response from an artificial attendant. Thank you again.

Our unit was broken into at this location as well as two others the same weekend. Please be advised that there are NO cameras inside the facility but only on the outside. There is no gate for renters so anyone can drive into the area and simply wait for someone to open the door. Also, the door can be held open which we have observed by other tenants. I am giving one star because of how our burglary was handled. We got an email at 9am stating our unit was not secured or improperly secured. Eight hours later, they called and said it was open. This is a different conversation! When we arrived to inspect management had secured it with a lock but at least $2000 worth of our things were stolen. At the time of rental, we were not advised on a particular lock as we had our own. The lock they sell cannot be cut. Wish they would have told us this. So in short, buy their lock, get the insurance and hope/pray people don't leave the door open for criminals to enter. There are so many factors that lead me to believe that our things are tucked away inside of another unit and that the others who were robbed had their own lock nor took the insurance. I mean, who walks into a storage facility carrying bolt cutters? If you rent here, make sure you keep your door closed when you are there working b/c the criminals likely walked by and saw a workbench with $1500 worth of power tools and made sure they made a return trip.

Very helpful. Prompt service. Definitely book online as opposed to per location for better price

Had a unit here for about 6 months! Amazing experience each time, Jeff (a property manager) was amazing help when I came in yesterday to cancel my unit. Patient, informative, and transparent about my next steps. Cancelling was very easy: I just emptied out my unit, took the lock, came back two days later to let them know I was leaving but I was already 'Vacated'. They even let me keep the lock!

Jeff was such a big help! Highly recommend coming here for storage. We had an overall great experience with moving in! Thank you Jeff!

Kay was excellent on helping me getting my storage unit , the process was easy, and fast and she had helped me a lot

Marge was outstanding in her responsiveness and positive attitude!

Just started renting a unit here. Kay was awesome and very kind when doing the tour. Prices are good too. Thanks Public Storage! Thanks Kay!

Kay was wonderful

Marge was great working with me today!

Went to this location to find out some info on a storage unit and was greeted by Jeff Vickery. He was very informative and helpful and not pushy at all. Ended up getting the biggest unit they had available! I'll refer anyone who needs a storage unit to go see Jeff!

Jeff was great! He handled everything with care and went above and beyond for me and my family!