Public Storage Self-Storage Units at 1506 Howell Mill Road NW, Atlanta, GA

Ms. Jacqueline is an amazing person. She provides excellent customer service and performs her work with joy. Thank you, Jackie.

Ms Jacqueline is the best. Her customer service is above excellence. And she makes sure to keep every clean and nice for all customers. She will make you feel if your at home with a family member.

Jacqueline went above and beyond to make sure I had everything that I needed. Its good to have people like her be of such great service ESPECIALLY during a vulnerable and stressful time of moving. Thank you so much.

Jacqueline was amazing! Very good customer service. <3

Great experience. Jacqueline was so kind and respectful. She definitely made sure I left with a smile

Mrs. Jacqueline is the best!!! Having a not so great experience at another location Mrs. Jacqueline aka Auntie Jackie came through with the most genuine experience. She was helpful and insightful and got use exactly what we needed. She is also great at helping you size your unit to your things. Overall great experience!!!!

Jacqueline is the best Property Manager. She was always present and provided detailed energy. I don't care where I move to in the Atlanta area, I will continue to use Jacqueline no matter where she is. Customer service keeps the business open and she is doing a great job!

Jacqueline was AMAZING. She was beyond sweet, kind and helpful. She takes pride in her job and it shows. The units were climate controlled and very clean. She goes over and beyond to help her customers. Highly recommend this location !

Ms. Jacqueline is excellent and I appreciate her for everything. She is like my auntie and I appreciate her 100%!💯 Best storage ever!

great customer service with ms Jacqueline !

Jacqueline was the best customer service rep I ever had. Thank you so much.

Jacqueline was wonderful

Ms Jackie is soooo nice & accommodating The hostess with the mostest wonderfulll experience!!!!!!

I have an amazing Experience with Mrs Jacqueline at public Storage she was very helpful. And she also made sure that I got the service I need thank you

Yes I definitely got top notch service from MrsJacqueline. She’s the best. Definitely made me feel welcome

Jacqueline was awesome and very helpful in my move in process. Excited to rent from this location!

Great customer service!! Thank you

Thank you Jacqueline. You made my experience awesome and easy. I appreciate you.

Jacqueline was amazing and very helpful in getting me smoothly moved in and finding a unit that would work for me!

Jacqueline had outstanding customer service!

Jacqueline was awesome! She showed me my unit and walked through everything! Been great so far!

Jacqueline was wonderful and made everything so easy!!

After this company gave my unit reservation away Jaqueline went out of her way to get me situated at a her location and clean out a unit someone else had moved out of the same day. She was extremely helpful in a frustrating time.

Jacqueline was super helpful and made the whole process incredibly easy! Recommend 5*** thank you!!!

Jacqueline is AMAZING! She was very patient acts provided white glove customer service. She went over and beyond to help me choose the right storage size. Thank you!

Excellent experience!! Super friendly

Jacqueline is amazing! Great experience! Convenient and accessible!!!

Ms. Jacqueline was amazing and got me situated quickly and smoothly!

Amazing service from Jacqueline. Well appreciated!

Jacqueline is awesome. Very helpful and knowledgeable.

Jacqueline very help and great customer service.!!!!

Ms. Jackie is always so nice! I know this property has had issues in the past but she has gotten it back on track!

Excellent facility. Jacqueline is amazing. Very personable and professional. Great customer service and clean facility. Thank you!

I went to rent a space at this facility. (Public Storage 1506 Howell Mill Rd.) The manager Jacqueline “assisted” me in proceeding to acquire a storage unit. Jacqueline understood I was very interested in knowing what the costs of the storage unit I was considering were. We spoke about the cost for easily ten minutes. Jacqueline even made me aware rates could possibly increase every six months. I didn’t have to have the space at the time I entered the facility and I made Jacqueline aware of this fact. Jacqueline demonstrated extremely unethical\dirty business practices when dealing with me. We go over the numbers and I decide to go ahead and purchase a space. The literal second I swipe my card Jacqueline puts her head down in shame and says, “And there is a $29.00 non refundable fee.” I looked at her in shock. $29.00 is not much money but what shocked and disgusted me was we spent easily ten minutes going over what I thought were all the costs for the unit and this unethical being kept that information from me. Literally the second I swiped my card she then says, “Slyly trying to make her voice sound like everything was simply routine when she knew she had done me dirty, “And there is a non refundable $29.00 fee.” I immediately stated, “Why didn’t you tell me this when we were discussing the costs??? You kept this from me.” Jacqueline simply kept her head down and stated numerous times, “The fee is non refundable. The fee is non refundable.” I never asked her if the fee was refundable. I asked her why she didn’t tell me about this non refundable fee when we were discussing the cost of the unit. Jacqueline knew she had conned me so she simply wouldn’t answer the question. She just kept saying, “The fee is no refundable. The fee is non refundable” with her head down because she was being exposed for the dirty deed she had performed. I told her had I been made aware of this non refundable fee prior to swiping my card I still would have done so. The money wasn’t the issue. The issue is Jacqueline demonstrated dirty ethics. Jacqueline wanted to make sure the deal went through in order to keep her numbers up so she simply neglected to tell me about this non refundable fee because she thought I possibly might wait to rent the space at a later time. Jacqueline’s dirty ethics continued however after this misdeed. At Public Storage the managers are supposed to inform the customers one can either buy one of their locks or use their own. I had my own lock which I had planned to use. Jacqueline never followed Public Storage policy by making me aware I can use my own lock rather she simply charged my credit card a lock fee in order to make an even bigger sale for the company which makes her look good. Only after I had made my payment did she then tell me about the lock fee to which I then told her I have my own lock which warranted a refund of this fee. Jacqueline’s ethics are poor. Her behavior was extremely dirty and calculated. I tried to move past her dirty ethics and keep the storage unit but decided the next day I simply couldn’t. I then canceled the storage arrangement and took my belongings out. I couldn’t be reminded of Jacqueline’s dirty ethics every time I visit the space. I had planned to keep my belongings in storage for at least 7 years however I could never do this knowing how dirty Jacqueline had treated me when signing me up. Lastly, she rushed me through the signing of the contract in which the hidden non refundable fee was present so I wouldn’t see it. Jacqueline’s ethics in my dealing with her were extremely dirty. I would never rent at this location because of the manager Jacqueline’s poor ethics. I would stay away from this place so long as the mentioned manager is in place. Jacqueline’s ethics in my dealing with her were very dirty. Extremely dirty.

Horrible customer service. No one is ever there. No one returns my calls. A rat got into my unit. There was rat feces, everywhere, trash was dragged in from other units. Rat feces is all over all of my baby items that I had stored. No one would return my calls when I complained. After calling for a week straight and never getting a call back, I escalated it to a customer service representative only to be told it was my problem and please clean it up if I’m moving out. I would never store my items here. It appears from other reviews there is a rat infestation and this is a common problem. No one seems to be willing to solve the issue and help with cleanup.

Absolutely amazing store owner I was stressing about getting to the airport and was having issues at another location and she went out of her way to make sure she got in contact with someone to help me. Absolutely would recommend this location to anyone looking for storage. Great quality help and truly cares about their customers.

WORST EVER. Someone is making fake reviews because they never have staff or open. Rats got in my things and someone stole all of my other good stuff.

The property manager at this site was amazing with handling my concerns and issues that raised when I try to book my storage unit online. She was patient and very helpful!

This storage facility 100% stole from me. I put my belongings in storage in December and went to Florida and came back 4 months later in December and there was so many missing things. TVs, clothes, shoes, a sound bar And as I’m unpacking I’m noticing more and more little things are gone like wall art, a ring light and more. I’ve filed a claim with the insurance and also filed a police report but There was no sign or forced entry so I don’t think they’ll help or replace the things but I think this was an inside job to be honest. I remember when I was moving the things into the storage, the 1st lock they provided me had no keys so I was going down the elevator to replace the lock with another and the manager met me at the elevator and I told her there was no key to the lock and she gave me another one. The police says the locks are supposed to have 2 keys but this lock only had 1. I’ve contacted an attorney and I’m just going to let them handle it at this point. Im so upset and no one seems to care. DO NOT USE THIS STORAGE COMPANY!

Riddhima and prakita were very knowledgeable, and educational. They were both patient and very customer oriented. This is what kind of people are needed to promote a company .I'm a satisfied customer. I believe they need a raise !!!!!!!

Riddhima at this location is the absolute best. Of all the places I contacted she was the only person who was both professional and polite which ultimately shaped my decision to rent here. She was great once I was there as well and took time to show me everything and explain everything. I can’t say enough good things about her!!

She was very helpful very nice and quick.

I enjoyed my stuff being in the public storage on howell mill . Riddhima was really good to me when it came to purchasing a unit .