Public Storage Self-Storage Units at 8452 Okeechobee Blvd, West Palm Beach, FL

I had a couple of pallets delivered today and Niki at the front was super helpful and accommodating. She helped with find a couple of carts to move my product and was incredibly helpful. Thanks Niki!

Nice experience at this location. Nikki was particularly friendly and professional. She took the time to respond our questions and guide us through the process.

This post is to say that I wasn't very happy with the new increase and extra fees that was charged to my account.. also there was never anyone at the location of the Okeechobee Blvd facility...never ..until when I had an appointment at the facility and met NIKKI...OMG... WHAT A BLESSING......A very soft spoken PATIENT... UNDERSTANDING... Very Professional Everything that a customer service representative should be..Nikki took ALL the bad feelings and turned my troubles into a POSITIVE uplifting situation and I would recommend that she be RECOGNIZED for her effortless character that I experienced at Public Storage..Thank U Nikki.

Today I had the pleasure of working with Nikki, who took care of my reservation and getting me set up with my unit. She was very friendly, professional, knowledgeable, thorough, and efficient. She took plenty of time to explain the PS app and how it worked in order to gain access to the property. She also explained how I could get to the unit and open it for the first time and find a lock inside. She even offered to take me on the golf cart to the unit which was located near the back. I chose to walk through the property just so I could see it. The property is exceptionally clean with no damage of any kind that I could see. Although I saw no visible cameras by walking through the property, there are surveillance camera monitors in the office. This location is in a very safe area and very conveniently located for anyone in Loxahatchee or the West side of the Turnpike.

Oh my god . I had one of the best experiences today at public storage . Nikki gave me guidance and was super helpful, when it came to helping me go to my unit . My overall experience was a 10/10 !

We just signed up for a storage unit today and we booked everything online. When we showed up to the location we ran into Nikki she was so helpful with everything we needed. Told us where to go and helped us return their lock we didn’t end up using.

Nikki has great customer service, hands down the nicest associate from public storage I’ve had the pleasure of dealing with please recognize her for the above and beyond work she does!!!

Aimee very professional and very kind 100%good

Initially this location was very professional and courteous. In the past two months this location and its customer service has been awful. Can’t troubleshoot situations and come across as incompetent when communicating over the phone. I’ve been renting storage units for 30 years based on my occupation and hands down this is the worst site I’ve experienced. I don’t know if it’s a new business practice by Public Storage to not have sites staffed with individuals but if it is, this is a terrible way to try to conduct business when renters have questions or issues that arise with their unit.

The unit is very nice and clean with plenty of room. Easy access, is convenient

Colton did a great job helping me! I really appreciate his guidance and professionalism. Great job!

Charisma and Jerry were very nice to us. We were about to leave the unit but Charisma convince us to stay with her good customer service skill. Thank you

Colton provided great customer service with assisting me with renting my unit . He took the time to answer all of my questions.

What great customer service. A young lady named charisma assisted me through the whole process. Helping me to understand and navigate the documents I was signing. I highly recommend.

Today I had the pleasure of meeting Charisma she was so pleasant and kind and helped me with all of my inquiries I honestly enjoyed meeting someone who smiled the whole encounter keep up the good work

I'm really happy to work with this location. The customer service is really nice and helpful always trying to find the best service for me. Thank you!

Great experience! I went to this location yesterday looking for a storage unit and the guy at the front desk, Myke, was very helpful, polite & patient with me! I will give this place all of my business!

Janae was extremely helpful and friendly. She went above and beyond with service. She really helped ease all the stress of moving. I am very grateful

Janae was very pleasant, courteous, kind, and helpful in assisting me with my storage rental. She is a true professional who is extremely knowledgeable about the company services offered. She answered all my questions and addressed all my concerns. Janae is truly an asset to the company. If you are looking for excellent customer services, kindly use Public Storage.

Jeannie was a big help setting up the app

After discovering a leak from above had damaged the contents of our storage unit we asked for assistance to secure a space in the same building pending a visit from the insurance adjuster. Neither the local property manager nor the national WeCare team would reserve a unit down the hall from us that “was available.” They damaged our property yet made no accommodation to minimize our efforts to un pack, move and repack our stuff. Oh they did give us a $50 credit toward future storage fees for the inconvenience. That hardly covers my time nor will it cover the extra costs to clean and I might need to rent two units to afford me time to work with adjuster, remove and clean (MOLD) from our belongings and then repack into a new unit. Where is the CARE team, seems I am the only one bending over backwards in this scenario. Oh and it doesn’t sound like regional manager has any intentions on contacting me. Janae was not interested in just a little bit of extra accommodation securing that empty unit around the corner for a problem THEY CAUSED and that would have gone a long way. Public Storage took the low road at every opportunity with dealing with this crisis. UPDATE: The manager finally called me (AFTER WE REPORTED TO BBB) to tell me she didn’t have any units on property but could find us a unit somewhere else. We declined. Her next concern was if we called the insurance company. Not once during the conversation did she show any empathy or apologize for what happened to us. Her only concern was to get us off the phone so she could get on with her day. The BBB claim was closed with no action because they said I needed to go through my insurance. So on a final note, they “flooded” our unit and failed to properly notify us so I am steering clear on PS forever and telling everyone I know. Go somewhere else for your storage needs. PS acted like a slumlord in my situation. We are happily at a new property but PS still cost us a lot of time and money we will never recoup. Add that into your estimate when figuring your budget. Old saying to good to be true rings clear.

My experience was great and good customer service from Janae

Been waiting for over a week for the lock on my unit to be repaired. I reported it over a week ago. Was told today that a work order was placed with no estimated date of repair available. This is distressing since the security of my stored items is in jeopardy. Update: I just made my third visit to this PS location and complained for the third time about the same thing. The young lady at the desk could/would only provide me with a customer service number. So, with us paying the monthly rate on time every month, in exchange we are allowed to store our possessions in a unit that has a broken lock latch. I would avoid this location like the plague, if you consider your possessions to be of value to you. This location is not customer service friendly, nor is it secure.

Look elsewhere. They keep the indoor Air Conditioned sections as hot as they can possibly get away with even though they charge more and there is never any carts for the customers to use. Doesn't seem like anyone cares very much about running the place correctly.

Very professional and very helpful I had a really enjoyable experience

Pleasent

Janae is pretty cool she took care of me :) 📈🤝

Great Customer Service!

If you need help with getting the ideal unit for you, Janae is your person! Very knowledgeable, helpful and charismatic.

Janae was so adorable and help full, she make sure everything was taking care of, will definitely recommend her to any customers that trying to rent at public storage.

Neat and clean units. The staff was amazing, super helpful and nice! Special thanks to Janae and Bria for taking such good care of me.

Janae was an absolute pleasure to work with! She made the whole process of renting a storage unit quick and easy!

Excellent experience with Miss Janae!!! Love her!!!

Janae is amazing and very helpful and polite . She made renting my space easier and quick

Great service

Najah was very helpful with my account thank you.

Janae was great! She was quick, friendly, and efficient! Will use again if I ever need a storage unit

Janae I received very good service from her good storage place

So today I visited the Public Storage in my area and I must say that I was pleased with the service that I received. It was very easy in signing up and getting my storage space. The rates are very reasonable and customer service was excellent. HIGHLY RECOMMEND!!!

Great customer service and storage prices!

Great experience. Front desk was so helpful, very professional, friendly and knowledgeable. This is my 3rd time using this facility. Units and corridors are always clean.

Trinae Was amazing I appreciated her patience with the mix up and handled the situation with proficiency and professionalism. She is a great addition to the company !

Janae had fantastic service

6 Month UPDATE: As Mentioned Below, I had renewed my leases and moved to different spaces within the same Public Storage Location. I did this in an effort to save money. After only renting under my new contract for 6 month, Today I received a Storage Rent Rate Update Post Card effective June 1, 2023. My Parking spot is going from $104.86 Per month to $135.00 and My 10 x 20 Space is going from $215.22 per. month to $290.84. ( All these rates include Taxes and Insurance ) THATS ANOTHER $1,2069.12 per year increase. Be prepared as this will happen to you as well!!!! 05/09/2023 ****************************************************************** Previous Review: I have been a loyal customer for several years and am disappointed to see that my rent keeps going up. I value the convenience and security that Public Storage provides, but I also have to consider my budget. I have 1 unit and a parking spot, both unit and space had increased to $441.98 for a 10X15 a/c unit and $207.58 for a parking space in the back. I went online and reserved a 10 X 20 space for $188.00 per mo. and a parking space for $88.00 per month. That's a $373.56 per month saving ($4,482.72 per year). I went into the office to surrender my units. I delt with Sara in the office. I was incredibly impressed with her customer service skills. I went in to express my dissatisfaction with the recent increase in rent. She was incredibly helpful and went above and beyond to make sure I had a smooth and hassle-free experience. She was quick to respond to any questions or concerns I had, and was happy to help. I would highly recommend Sara to anyone in need of storage solutions. She is a true asset to the Public Storage! I would give 5 STARS to Sara, but am only giving 3 STARS for constant rent increases.

I enjoyed my stay. Staff was extremely helpful especially Sarah. Tried her best to help me. Thankful.

Sarah did awesome, great service. Got me in and out!

Sierra is very ausume I love here customer service she doing a very good job

Sarah was amazing!!! Super accommodating 😁

Sarah was help much so much today she made sure I understood her and she told the time to help me

Sarah was great, very helpful.

This is and amazing staff Brooke Sarah I love them so much

I have rented 3 units , down to one now. Got best advice on size and pricing from Sara. Sara is very informative, knowledgeable and professional. I would consider Sara a great asset for the company. Keep up the high standards.

Sarah was great, she display exceptional customer service.

Sara was awesome!!! Great customer service.

I just got my storage and im very happy with sara she so nice and help me out to find the best choice ✅👍🏼

My experience was very graceful with Sara she was very informative and caring about her customers and myself.. The Storage unit is very clean and nice to the upmost and exceptional clean..

Ms. Sarah was awesome very helpful!!! Thank

Very easy to deal with,simple process. Sara was great, very helpful and polite @

Janae was very courtious and knowledgable

I was humiliated and demeaned by the young woman who works there. I guess customer service is a thing of the past. I literally left crying. She’s rude and insensitive. I’ve canceled my storage reservation.

Sarah was very professional and so friendly with us . She helped us showing us the storage she had available that day to make sure we reserve the right size and she helped us with the reservation online . Thanks, Sarah !

Sarah help me today her customer services is wonderful

Our customer service receptionist was kind and helpful.

Perfect storage place

Sarah was the most kindest and most informational customer svc rep that I have ever had the pleasure of meeting. Patient and quite knowledgeable. I look forward to my time here at Public Storage. Thx Sarah.

THIS COMPANY HAS BEEN THE WORST FROM THE MANAGEMENT TEAM TO THE CORPORATE TEAM NO HELP I WOULDNT RECOMMEND NO ONE TO RENT FROM THIS COMPANY THE PROPERTY MANAGER WAS TOTALLY RUDE AND UNPROFESSIONAL HUNG UP IN MY FACE ON SEVERAL CONVERSATION AND OCCASIONAL THIS HAVE BEEN A BIG NIGHTMARE

Sarah is such a wonderful person. She provided us best in class customer service. Definitely recommend this storage facility.

Excellent storage facility, good location to Wellington. Manager was fantastic, helpful and professional. 5 Stars.

Sara is the absolute best. Love it here.

Thank you, Sarah! Wonderful customer service and very helpful with all of our concerns. We appreciate you very much!

Sarah is a great lady with a good heart and she know how to talk with customers. This lady brought me all the way to the storage room and show me my room and gave my some advices how I can put my things in that room..

Sarah is a terrific manager.

Great customer service! Sarah was so helpful and provided us with the best options for our needs.

Great customer service.

Very friendly and extremely helpful!

We got talked into paying for unit on phone by 3 rd party . Miss Sara helped us at front desk she up graded our unit and saved 15$ very helpful

Sarah was professional and very thorough . Thank you for your help 🙏

WHAT A SCAM!!! To raise monthly rent OVER DOUBLE in less then a year is ridiculous. Other places allow you to ask to lower or at least keep the same rate but I never once asked to lower til they started raising so much and when I did I was denied. Other places said yes. To have to pay so much for a unit that is next to a still water source just produces so many insects and mosquitoes. Worst is the humidity to the storage unit. Doesn’t matter how many moisture catchers you have you things end up getting ruin. I highly recommend going SOMEWHERE ELSE. For the price and condition you have be somewhere better and that is actually painted correctly also. You can still see blue paint everywhere from the previous ownership. Look up the reviews on google, yelp, and BBB. They apparently do this a lot. Rent somewhere else.

Sarah was phenomenal. Went above and beyond for my experience.

Mrs sarah is a nice person you dont get that kind of help no where .i relly do like the way she love her job.😍😍🥰🥰

I dealt with Sarah, what a delightful person, went above and beyond to assist me. Public Storage I hope you appreciate employees like Sarah

Sarah was awesome. The sweetest person you can meet

Sarah exceeded my expectations!

I’m glad to be a new customer to public storage, and thanks to Sarah for the great costumer service. She’s great

Sarah was a Blessing the best one I worked with

Sarah was wonderful and extremely helpful while my boyfriend and I got our first storage unit :)

Ruth and Sarah wonderful

Excellent service..great place to get stuff done.. Very polite

Sarah has always helped me since I’ve gotten here. Since the FIRST DAY all i’ve gotten was exceptional customer service, also a lot of the yelp reviews aren’t true about the price. i’ve been here 3 months and always had the same storage fee. Everything is always maintained nicely and neat and first time i got to my storage everything was cleaned and the process was very easy.

The most awsome experience ever i highly recommend this place sara is an amazing person made my day

I have to give Sarah 5 stars, she was so helpful, allowed us to view the space before committing to a contract. Explained everything to us. Lovely personality and so helpful. Thank you Sarah.

There was some miscommunication initially, about starting fees versus monthly fees, but their GM Ben personally called me to resolve it. I have to say, this locations level of service is above and beyond. I really appreciated their personal, white-glove approach to my concerns. Thanks Ben!

Sarah did a great job with helping me ..She deserve a pat on the back..we need more people like Sarah

Sarah was great. I accidentally booked the wrong location. She was super helpful and vacated the unit for me immediately and requested a refund for me. Thank you Sarah! Excellent customer service👌

Sarah was very helpful in getting my storage setup. I highly recommend to others.

Thanks Ms.Sarah

Sarah was wonderful helping me

Ruth was very helpful and informative thank you so much !!!

Sarah is great!! Customer oriented!! Very helpful and polite!! Thanks again👍🏼

Sarah was great!

Sarah help me alot

Great experience and costumers service by Sarah

This is the storage company you will want to use! Sarah goes way beyond with very caring help for you with your belongings. So glad this company was my choice!

Aaaawww I loveeee this storage I have been here over 10 yrs and I just move out 2 yrs and now am moving back in , Miss Sarah is sooo good at her job I feel soo comfortable she explained everything to me and I am soo happy with her service , love you soo much Miss Sarah ypu are theeee damn best at this storage.

Customer Service was Beyond EXCELLENT! I met Kim, the property manager she was AMAZING. She greets you as soon as you walked in. She took the time to explain things in detail. Very friendly and caring. A+ She will guide you through what you need.

Sara was amazing she help so much and was so kind and patient with me

Sharon has an amazing personality & so helpful. She cares for that property making sure everything is closed & safe. What a great experience

I am so impressed with the professionalism, promptness and attentiveness of this location. Sarah was a gem to work with and helped me select the perfect unit for my work needs. Highly recommend for any storage needs!

Sarah in their customer service at the location is AMAZING! She called me one day to inform me that I hadn’t put my lock on correctly! And, I went in the other day for a box, and I forgot my tape. She let me borrow her own to tape up my box. She is so nice and helpful. Storage unit places are all pretty much the same, but, Sarah makes this facility stand out! Check it out, she’s awesome!!! Thank you Sarah for all your kind help!!

Sarah did an excellent job on finding me my storage unit. She is very polite and nice to customers. Thank you much.

Great customer service. And very professional..iam very impressed.

Sarah in the office is awesome. So nice and helpful.

Helpful respectful and overall good service

Fantastic experience. Thank you for your help Sarah!!!

Amazing ! Manager James was very helpful would definitely recommend

James is a great help!!

James Was Very Helpful I Would Recommend My Friends & Family To This Location 😊

Sarah was absolutely easily one of the most helpful workers I’ve ever encountered! Especially in Palm Beach county Florida lol! Just pleasant and helpful! Made it super easy and smooth ! If I could give double stars I would!

James is a great help and a friendly guy. Highly recommend the location as well.

Awesome customer service.

I rent a storage unit here for the last 6 years. I’ve never seen the place so organized and clean. Since Sarah started to here, everything changed for better. The gate and Lights are working, there’s no garbage around, among few other improvements. Sarah is also a pleasure to deal with, very polite and knowledgeable. Great job Sarah

Sarah is such a sweet heart! For only the small amount of time I was with her, she’s great & has such a warm filling heart. Thank you for your smooth easy services !

Sarah was wonderful, very helpful!

Sarah was very helpful today and provided us with excellent customer service. Went above and beyond to find the unit we needed and took the time to show us!