Public Storage Self-Storage Units at 490 Jacaranda Blvd, Venice, FL

Excellent new location. Janice in the office has been super helpful, a friendy smile and customer focused attitude. Clean, easy to get in and out, pretty seamless experience thus far.

Janice is the BEST! Very helpful after problems with online registration system.

We went to see a unit prior to confirming our reservation, Janice assisted us and when the computer glitched she made sure to get the issue resolved the next day. Thanks for making sure we were taken care of. ~Nicole

I just moved my belongings into this storage facility, and it's a two thumbs up. It is clean and feels very safe. The day before I moved in, Yani took the time to show me where the unit was, and walked me through the process of getting in and out - which is not hard at all, but I appreciated it! Moving day, Janice was on site and was super quick to help me get my access code so the movers could come in. Additionally, I was charged for a unit lock, which I didn't need, and when I asked Janice, she quickly refunded. Top notch service from both Yani and Janice, would highly recommend!

It was our first time visiting this storage place. The building looks new and clean. The service was great. Janice was knowledgeable, informative and very nice. She answered all our questions and gave us a tour. Thank you for all your help.

Janice was a pleasure to work with. She was professional, knowledgeable, answered all of my questions and gave me a GREAT deal! Thank you Janice! You are the BEST.

Terrible customer support. The lady replied to my questions with questions. She refused to give me information before I provide an exact date. I replied I am flexible, it could be this week or next week, any day will work. She replied I cannot give you any information until you give me a exact date. She also refused to let me know which size storage she has available and the monthly cost. She was extremely unprofessional and impolite. I will call an other storage business because it is impossible to work with somebody so lazy and rude.

Janice Mann was so helpful!! What a nice person she is!! She goes above and beyond!

Janice made my day she was so helpful. Janice has the best customer service skills

Clean, neat and professional service

Clean facility with easy access. Friendly staff. Be sure to ask for Janice. She is very helpful and knowledgeable.

Janice was very nice, provided quick service, and got the job done!

Janice provided great customer service

Great Customer Care by Janice!

The worker Janice at this location was pleasant and and helpful..place was clean and affordable..

Great customer service. In today’s consumer environment that is all that needs to be said about a service industry company. The staff is very helpful in a clean and safe environment.

Bob was so helpful. He understands my needs by asking the rite questions. He lowered the price in half. If you need any storage call Bob first. He is honest and will work for you !!

We went in to see a space before renting. Janice was VERY informative and helpful. The facilities were very clean and well organized so we didn't hesitate to rent our space. Janice made certain to tell us about using the app to get in and out so we can access our belongings easily. We're very pleased with this rental.

Janice truly excels as a problem solver! She addressed every question I had with efficiency and a pleasant demeanor. Why can't customer service always be this exemplary? I highly recommend requesting her assistance when renting from this location.

I've rented from Public Storage for many years, while living in CA and now in FL. Have to say, Janice, from the Jacaranda location, is fantastic!! Not every location has had a person like Janice. She put the "service" in customer service! Public Storage, you're fortunate to have someone like her representing your company!

Renting a storage unit can be difficult, however this time, Janice absolutely knew what she was doing!!! She was Quick, Efficient and got Me in an accommodating storage unit, without delay! More businesses, Need employees like Janice!!! She had a Wonderful demeanor and she even offered to read Me the contract, out loud, because I had difficulty reading the display and proceeded to read it, for Me! Truly Service with a Smile!!! If I could give more than five stars, I would do it, in a second! Awesome Experience!!!☆☆☆☆☆👍😁

Janice was great and super helpful. She made my first experience a breeze. Thanks!

This might be the cleanest storage facility I’ve ever seen. Yani was very friendly and helped me out with an account issue that I ran into. The app is nice in concept but so so in practice. It lets you remotely badge into nearby locks that you have access to, but if your cell service isn’t strong here, you might have to fall back to your code. Hope you have it written down! Speaking of security, I really like that you only have access to areas where you’re renting a space. Even the elevators require electronic keys. The lighting indoors is very, very good and the lights themselves are on motion sensors. If you’re spending an extended amount of time organizing your unit, they might shut off on you eventually so when you see the lights starting to switch off, it’s worthwhile to step out of your unit and make sure the sensor sees you. The unit itself is very clean and the door works pretty well. You can use a storage unit plug lock that fits into a little socket, or you can bring your own disc lock. Other types of locks might work, but you’ll want to make sure the shackle isn’t too long or it won’t fit into the small space. These doors are designed to deter lock cutting or shimming. The hallways between the units are just a little bit narrow. Keep that in mind, because even though you might get a unit with a 10 foot wide door, the halls are maybe 5 feet wide. Carts are provided on the ground floor and they fit easily into the elevators. Speaking of the elevators, you’re either going to have to be quick with your cart, or bring a friend to hold the door for a second. Keep that in mind if you’re moving heavy items. You badge into the security box with the app, then you can use the call button to open the door. It doesn’t stay open very long. You then need to quickly select your floor. If you take too long, you won’t be able to re-badge into the security box from inside the elevator. The building has a water fountain, as well as two single-occupant bathrooms which are inexplicably labeled for as men’s and women’s restrooms. I’m not sure why places feel the need to gender a bathroom if it’s only made to serve a single person. The restroom was spacious, so if you needed disability assistance, there was room. The restroom was well supplied and quite clean. Make sure you’re outside the fence before closing hours or you’ll get a bunch of stern messages about it, along with a lot of reassurance that their hours are sufficient for everyone’s needs. I disagree, but I don’t run the place and I suppose I could always go elsewhere if I really needed late access.

Janice was very nice and helpful. She took time to show me various units that might work best for me. The storage spaces were immaculate. I will be securing a space there.

Great help from the staff.

We came in looking for storage units and met Janice. She was extremely helpful and knowledgeable. This building was immaculate.

Janice was very helpful to me the other day when I was having issues with the unit at another storage facility. She's a good employee

Janice has helped me multiple times with requests for services and payment resolution. She is pleasant and professional and takes her job seriously.

Wonderful service

I’m the owner/operator of Smooth Moving. I had the pleasure of meeting Janice yesterday during our unload into a unit. Janice was very courteous & helpful, it’s rare! Thanks again!

Janice was awesome! There was nobody in the office to help us with something and she called back very promptly and even came from another location to help assist with what we needed. She was kind and very knowledgeable. Thank you Janice!

Janice is the greatest! Got me in and out quickly while being very thorough. First time getting a storage unit and am very impressed. Thank you again Janice!

I've had a unit at Public Storage for 2 years and just upgraded to a larger unit. The transition went smoothly. Thanks Jania. The location is always neat and clean and temperature is cool even during the hot summer. Just be aware that you start with a low online monthly charge but they increase it substantially ever year.

Excellent Experience. Janice was extremely helpful. The facility is clean and a great choice for storage.

Recently moved out of my storage unit. Janice was a HUGE help and went out of her way to facilitate my move. Thanks!

Janice provided super customer service, was welcoming, efficient, and answered all of our first time storage renter questions patiently and thoroughly. We would recommend asking for her when renting from this location!

2022…I have had 2 Storage with PUBLIC STORAGE as I lived half in Costa Rica and the Manager, ALITA is so kind, generous and professional..while I was out of the country I asked if there was any possible way to leave my key with her so that when my cousin comes to VENICE if she needs to get something to send to me… she can go to the manager and get some help.. I can’t tell you how MUCH that gave me peace of mind being in another country and sometimes things happen and you need something out inside your storage.I HOPE MGMT knows how lucky they are..

Aleta, supper helpful, pleasant and very professional. Actually made our Move in Easy.

Janice was fantastic and helped my mom get all setup with a unit that fit her needs. Thank you Janice!

They will make promises, steal your money, and then not follow through with their promises. They consistently raise rental rates. The issue is the district manner, Cristina, and she is absolute scum. Avoid this place at all costs and put your belongings in a place where they won’t withhold it from you EVEN WHEN YOU MAKE YOUR PAYMENTS!!!

Janice was absolutely wonderful! She was so kind and generous!

Janice was really nice and very helpful. Facility was very clean.

Extra clean and air conditioned. Great place. And staff is very helpful. Highly recommended.

Very helpful and always pleasant employees.

I am a mover and deal with this public storage quite often, and every time I've dealt with Jessica and Tabatha and they have been such a great help and have amazing customer service, and have always been joyful and a a pleasure to work with.

this place is infested with bed bugs.

Not only is the facility spotless and beautiful, it is easy to access. Jessica is an amazing manager and was so helpful. The app is simple to use. I highly recommend this storage facility

Amazing prices and very clean and secure. Janice helped us to find the right storage. Very professional, helpful and polite. 5-star service!