Public Storage Self-Storage Units at 3900 W Colonial Drive, Orlando, FL

If I could give this place, no stars, I promise I would. I am highly upset. I had two rental units from this location. One of them was fine, but the other one had some type of rodent that was traveling through the section my unit because apparently someone in another unit left food in their storage, whatever it was reeked havoc in my storage. All of our things were covered with fur and feces when I first noticed something was wrong. I reported the front and called the corporate office. Corporate told me that they would file a claim and have pest control treat the inside of the unit, but the workers onsite told me that corporate lied and pest control was not allowed to treat inside the units. So basically, we were stuck dealing with the issue of the rodent, so My Husband and I decided to go in and just move all of our things out and unfortunately, we had to throw everything away except for two items so I payed them $200 a month for a year to have my stuff trashed so disappointing

Makhalia was very professional and knowledgeable. Telling me about the storage unit. She is a valuable asset to your company.

Thanks Rosemary for such wonderful customer service.

Rosemary was very friendly and helpful in finding me a place to park my vehicle. I'm looking forward to rent with her.

Rosemary keep up the good work. Thanks for everything.

Thanks Rosemary

Worst place to have your goods!! Rats,Mice's, cockroaches you named and last but not least very hot inside 😞😞......... Your looking for the almost perfect place near by? Extra space storage metro West boulevard for half of the price with definitely no rottens😃😃.

Rosemary you are such a pleasure every time. Keep up the good work.

Mahalia was very helpful and got me into a storage quick and easy. It's always a pleasure when I see her. Great location to store!!

Thanks Rosemary!!!

Rosemary is very professional and has Excellent Customer Service. Keep up the Good Work.

Thanks Rosemary I’m truly looking forward to doing business with you all.

Loved Rosemary service, she’s very kind and polite!

Ashley and Rosemary are the best

Rosemary thank you so much for such Great Customer Service.

Thanks Rosemary

Rats in my unit, opened account on April 18th, and have received $110 of late charges/lien fee within a month and a half. Do not recommend to anybody looking for a storage unit, had better experience with Compass storage unit for half of the price, ac controlled, no rodents.

Makhalia was very helpful to get me in the right location for me. Great customer service!!

Rosemary goes above and beyond, not only does she do an amazing job, she is empathetic and caring. You are awesome!!

Makhalia was the best. Quick service and very friendly.

Thank you princess you nice

Makhalia has a 100% customer service from me did a wonderful job

First time here and getting a storage and Makhalia was very helpful all the way and showed me the storage unit and answered any questions I had,great customer service!.

Makhalia has outstanding customer service. She Is very professional

Rosemary and makhalia was very helpful and completed my rental in no time. These ladies are magnificent. Keep them for sure.

Makhalia and Rosemary was very professional and helped me with moving inside my space. Great location to store!!

Miss Rosemary helped me download my app and pay my bill thank you.

Makhalia was a wonderful and delightful person

Makhalia Great Service

Thanks Makhalia for helping me with the app. Its always a pleasure when I see you. Great service!!

Makhalia was not only kind patient and informative. She took the time to walk me to my unit and make sure that I was OK with it, she took care of all of my storage needs with all of the necessities that were available to me. I called a few times and left messages and each and every time she called me back promptly and answered my questions. She’s definitely a 10+ and is excellent at her job. Sound OK?

Makhalia was very helpful and knowledgeable really helped me understand things

Makhalia very polite, explained every thing very well and had great spirit and Salesmanship! Thank you for helping to get my first storage ever!

Rosemary thanks for everything keep up the good work.

Makhalia was very excellent in helping me accessing my space. Great location!!

Thanks Rosemary for all your you rock

Staffs very rude

Makhalia was excellent in the service I received. She was very polite, informative and precise in giving and explaining everything to me. We need more sales people with professionalism like this .You go girl !

Makhalia was very professional and helpful to me when I visited the storage I'm computer illiterate and she walked me through resetting my password step-by-step and she's always very nice and professional when l visit and we need people like her to make things better so thanks for having there.

Makhalia was very informative Help we get through the process really Easy and answered all my questions

Makhalia was very nice and helped me find my unit. Awesome service!

Thanks Makhalia for all your great customer service.

Makhalia was very helpful and friendly, always a pleasure when I see her. Great customer service!!

Thanks Rosemary for all your help today. You have such a BEAUTIFUL spirit.

Rosemary is so pleasant knowledgeable and helpful with every issue We give her a 10

Makhalia was very helpful and friendly.

Makhalia appropriate and patient.

Thanks Rosemary for always being there to help.

Makhalia was very helpful and friendly, great customer service!!!

Rosemary you are such a pleasure to have working with Public Storage. Keep up the good work.