Don't rent here unless you are OK with them increasing your rent about 30% overnight. I've only had this unit for maybe three months and they have already increased it 30% the woman at the front desk said this is something they do every six months. How much is my storage unit gonna end up being in a year over $225 for a 5 x8 foot box? This is crazy. This place is super overpriced. It doesn't seem like they value their customers at all. There is no transparent pricing, they already messed up my pricing when I originally moved in, they trick you with online prices that do not reflect what they charge at all. I will have to be moving from here because it is not worth the 30% increase at all. The area where this is should not be this expensive
Yasmeen was very patient and helpful on getting me a unit
Yasmeen is a great great worker , she always go above and beyond to help me I’ve always witness her go above & beyond for other customers , that girl is amazing and loves what she does thank you for having her
Yasmeen was wonderful and very helpful on getting the right unit for me . Thanks so much
Ever since I been renting here Yasmeen smile lights my day up every time she has wonderful customer service
Yasmeen and will were very helpfull great teamwork
Yasmeen Was very helpfull Great Customer service
Very clean, very organized, competitiv prices. Joulie is AMAZING. I don't recall receiving such great service in a very long time. I certainly hope her supervisor sees this, as this lady deserves recognition.
Djoulie You are a very attentive person and provides the necessary help.thank you for your help
This 5 stars are only for the employees Yasmeen & Fred, their teamwork was on point. Their sense of urgency and willingness to help is exactly what employees should do to meet customer needs. They exceeded my expectations. BRAVO!!!
*This business didn’t pay us for this review. This review is not a promo, it’s just to give an applause to the employees who shined. We are a Company that offers Business Consulting, we give businesses the tools to Open their Horizons and Thrive.
Thanks you Djoulie, you are Muy Gentille. Thanks you for the good serrvice
Yasmeen was very helpful thank you so much
Yasmeen was a wonderful person
D Joulie Was fantastic made the process super super fast
Yasmeen was extremely helpful. I walked in needing a storage unit immediately she search above and beyond for me. Thank you!
Thank you, Djoulie for your excellent customer service at Public Storage.
No customer service at location they wont help you in anything all its over the phone at the main number when you call your location they won’t answer either they just there hanging around
very easy to get too. The location is clean and well maintained. Limited spots for big trucks. elevators are right next to the vehicles. highly recommended
Fred and Yasmeen was very helpful and went above on helping me rent my unit.
Super helpful front office: clean, safe and secure.
Marvina was amazingly helpful. Great customer service
Yasmeen was very helpful and we were actually glad to see a human in the office
She stayed longer past her hours to even help her
Yasmeen went above and beyond with her customer service. Honestly, storage can be a pain, but she made it such a pleasant experience.
Yasmeen was a pleasure during the time of system being down very helpful
Yasmeen was helpful and switched units for me
Even though the internet was down yasmeen was very helpful and still insisted on helping get me a storage online
Great customer service and help at this facility.
Jennifer was great thank you
Yasmeen was great wonderful service
Yasmeen was very helpful on finding me a unit that fits my needs
Amazing service! Clean and tidy!!
Yasmeen very helpful and found the right size of the unit I needed she is great thanks a lot
Yasmeen was very patient with me and was very helpful
Yasmeen was wonderful and helped me secure a unit thanks so much
Yasmeen has great customer service I'm very satisfied
Yasmeen was very kind and listened to my concerns and told me a better route to handle my unit
yasmeen was so kind and very professional
she definitely took her time showing me different sizes of units
good job
The bestest customer care by Yasmeen and I’m so lucky to have had the pleasure of finding this location and her to assist with my storage needs.
Yasmeen was so helpful and explained to me the importance in public storage. And how she was very patient with me
Made a Reservation for a unit. according to google office should be open till 6:00 pm. Arrived just before 5:00 stuff left early. Came following week gate was closed till 9:30 nobody at the office long line of cars waiting outside. Finally got in at 9:50. Elevators doesnt work due to system error. Dont rent from this facility management sucks
Geldik kaç saattir bekliyoruz yönetim yok çok kötü ve elemanlar yok ortada
Yasmeen and Cassie were great. Great customer service
Cassie and Yasmeen were great wonderful customer service
It was a pleasure meeting yasmeen she made me feel welcomed
this store has a great customer service I highly recommend the staff worker Yasmeen is a wonderful help and was able to handle all the problems I had
Yasmeen has wonderful customer service and very helpful
Yasmeen was very nice and helpful
Great Job Yasmeen. Easy and fast rental thanks AQ
Yasmeen was very helpful and great
She answered all my questions and great customer service
Please keep her there !
Yasmeen, was amazing , super helpful!!
I needed a storage for My shoes, due to my closet space running out. So I called/looked around for something Price/Space compatible. I found PS in lil Haiti had a unit Just for Me, right size, right price, & location was only 15 mins away. Thank you to the Associate working to, that Reserve online advice Saved Me Some Money.
Cassie was very helpful and patient with me. She’s very polite and professional
Cassie has great customer service. Thanks once again I hope you get a raise 🙏🏾
I was interested in a storage unit and Yasmeen was great and helped out a lot I appreciate the work and effort good job
A disaster, you want to enter and more than once the gate is closed and it doesn't let you enter with your access code, I don't recommend it for anything, I lost my work day blame this storage
Yasmeen has great customer service and always go above and beyond to assist every interaction.
Yasmeen was so helpful and explained everything so well. Thank you so much for such a great experience.
The girl at the counter was so helpful it was ten minutes before they closed. She researched available units for me.
netta was amazingly helpful today!! thank you!!
Jannette is the best she help me with very
Yasmeen was amazing. So helpful!!
Got my unit today in this location, I met NETTA , ROSE the best of the best they helped me with everything gettin the Started with my Move in, Also informed me how convincing the e-rental process.
Yasmeen was very helpful and helped me with the website and everything
Great storage place. Very convenient location and customer service. We've been with them for some time already and recently decided to size down to smaller storage size. Yasmeen was extremely helpful with the whole process. We did it all in just couple of hours. Great job Yasmeen. Thank you
I rent a storage here and everytime i come yasmeen always welcomes me wit a bright smile and great energy. Peace and blessings
Yasmeen was very helpful and kind appreciate her very much
Yasmeen was so kind and helpful to all my questions she is a keeper thank you guys
Yasmeen was very helpful and answered a lot of my questions. Thank you
I came in to inquire about a storage unit an was helped by Yasmeen at the 5609 ne 2nd avenue location and she was extremely helpful and attentive and made the inquiries very helpful and she was so helpful and professional please make sure to keep her on if I have to deal with anyone going forward my preference would be her thank you
Jannette and Jysmine are the best !!!
Excellent customer service , Janeth was very kind and help me rented the storage ….
Thank you Janette u are so nice
I was having complications with my reservations I wasn't able to access my info on the app I was unaware that the storage closed at 6pm I iliterally arrived at 5: 54 Ms.Yaseem was very helpful it took nearly an 1hr to resolve my situation she was very patient with me even took time to show me different units and help me look for specials that was very beneficial to me she took control of the situation got her off duty supervisor Mr.Jimmy involved to assist they really went above and beyond thank you so very much for all the help
Great service, thank you Yasmeen for the help
I just love your staff Belkis was a pleasure and she knows what she doing!!!
I have rented many storage units in multiple states and never seen anyone nicer than Belkis. She was super friendly and helpful. I had actually looked at another storage company nearer to my house and picked this one because she was nice and the manager at the other company was really rude.
The building is clean, climate controlled and the sign up process was very easy and only took a few minutes. Everything looks new here and they had the best prices in town in a quiet area without tons of traffic. Hooray!
Belkis was so kind and positive! She guided me step by step on everything we needed! Beautiful spirit!!!
Belkis you are amazing! Thanks for your great services
We have been customers of public storage for many year and Rosy has always been very helpful and very professional !! Thank you Rosy for all your help !!
Belkis Has Extreme Customer Service Very Wonderful
Belkis was very kind & attentive. She was very helpful & understanding. Her patience’s is unmatched. Thank you so much Belkis.
I do business through out the country with public storage . Belkins in miami is the best person I have ever dealt with in the entire company
Came here on august 26th to pick up my last bags and vacate my storage unit. Gates didnt work so I was not able to get my stuff, they didn’t send any email or sms notification about this problem and noone was at the office at that time. The next day I flew away and then couple days later I was charged for another month (which I never planned to use in a first place). Today I got back from my trip and was able to vacate my unit, I asked to refund 3 weeks that left in a month and a girl at the front desk said she didn’t know anything, gave me some number to call. And I called and was on hold for 25mins before hanging up. I can’t find any information regarding my problem on the website, no emails, chat doesn’t work. I don’t know how to solve this issue, horrible experience
Very bad experience never again doing the store hours I stay on front of the door for 2 hr no one there door was locked can’t get in to put my stuff inside the storage I end up paying more for my U-Haull because of that 🤮🤮🤮
Belkis was a great help very sweet help definitely would recommend people to come to this location she’s a doll
Belkis attention to details is second to none.
Amazing experience having her as face of the Co.
Vaushay is very gentle. She has patience and a very nice smile. thanks for your help
Vaushay is a wonderful and helpful young lady.. She's very pleasant and her attitude is amazing.
I went to get information about storages. Vaushay was very helpful. She showed me around the facility and went over pricing information with me. The facility is very clean and looks like it's a safe location. Thank you Vaushay for your assistance.
Vaushay was excellent…professional with a positive attitude and great customer service. It’s always a good experience when you have someone assist you with a pleasant demeanor.
Vaushay was very pleasant and professional, because of wonderful staff like her we will be back again in the future.
Belkis is amazing she was very helpful in resolving any problems.
Belkis was everything!! She had me and another customer driving her crazy asking questions at the same time. She was able to answer each question. She was very informative and made sure all details were throughly explained.
Great customer service & experience. Everything was smooth from beginning to end.
So helpful and patient with all my needs! Accommodated all my changes, team were really special with me! Very thankful!
Belkis was profesional and very attentive. She helped me out throughout the whole process making it very pleasant experience
Great sign-up and move in experience. We stopped by to review what our potential unit may look like and Belkis stepped right up to show us around to look at different sized units in person. We felt very safe with the easy access drive in garage. Wide elevators and hallways, we talked about the space then booked within the hour. Very secure, great service. We moved through the whole welcome experience quickly and are literally moving in now. Thank you!
The wonderful staff was able to lock me in at the right price. Thank you.
Diana she was the best she treated me like she needed my services not me needing her service she's kind and generous need much more employees like her have a great day
Belkiis gave me a grest service answering all my question and conserns regarding my space. Thanks a lot
Tasha is the best. Lots of patience
I had a great experience today with Tasha
Tasha has great customer service
Tanto denuncie este desastre al final, me robaron
Cleanest , friendliest public storage around.
Is there anyone working at that property!! It's ridiculous how no one is ever there. My grandma's been trying to see a space there for two days now she waited for almost an hour yesterday(2/15) no one was in the office. She went there again this morning(11:30am) she's still waiting outside there's no one in the office. Calling corporate doesn't help as they have no way to reach the property manager. This is so upsetting.
Nicoll fue un excelente servicio en todos los aspectos muchas gracias 😊
Barbara from this storage is the best , she really help me with all my questions she even give me a tour to make sure I was getting the right storage for my needs she definitely need a raise thank U ! Barbara
Barbara y Ashly son las mejores especial barbaraque siempre la veo limpiando y muy hamaple y con los clientes muy trabajadora mencanta su cervicio muy profesional la mejor que e visto dándole a los clientes lo mejor
Great service, Barbara was very helpful and made it real easy for us to get a storage unit. Highly recommend asking for Barbara
Thanks too Tasha I had a ten star experience at this location.
I have had a storage unit here for several years. Today I had a problem with the elevator, but Tasha helped me out and resolved the problem with beautiful patience and professionalism.
Tasha muy buena persona trabaja muy bien servicio.
Great friendly environment Tasha was super amazing I would recommend this place to everyone.
How can you have one cart for an entire storage facility? We moved into our storage unit yesterday and was an absolute nightmare as there were no carts. Management onsite offered no help as they explained one cart was stolen, and there was only one other cart for the entire building. Get more carts Public Storage!!
This location only has one cart for the clients to use so if you come without your own cart or hand truck you'll be carrying your boxes All the way to your unit so you would be forced to make multiple trips to the lack of consideration from the management at this location
Destiny was great help 👏🏼🌟 thank you .
THE MANAGER MRS. CHIQUITA, WAS VERRY PROFESIONAL. SHE ANSWER ALL MY QUESTIONS. SHE WAS VERRY KIND. SHE MAKE ME FEEL WELCOME. I HIGHLY RECOMMENDED TO MY FRIENDS AND LOVE ONES. THANK YOU.
Destiny es una trabajadora excepcional. Siempre está dispuesta a ayudar y hace un gran trabajo. Es la mejor manager de todos los storages que yo e estado. Me siento afortunado de tener mis cosas en sus bodegas y de poder conocer a esta gran y linda persona que es Destiny. Cuiden y mantengan muug feliz a destiny por que no encontrarán una que que lo haga tan bien como ella.... Mil veces mas trabajaría con ella.
I have recevied a great experiance with Tina she helped me with my storage need. She is also helped me set up my account thanks you your the Best.Tina
Destiny was extremely helpful and answered all my questions regarding the units. 10/10 will recommend to my friends and family!
Destiny thanks for the help and the great service
Destiny was very helpful and kind. I will recomend it.
Amazing place. The property manager Destiny deserves more than 5 stars. Clean property. Lovely worker .
Destiny was wonderful! 10 Stars if I could. clean property
Destiny was amazing today She answered all the questions I need thanks
destiny the property manager was amazing didn’t have any problems showing us the size difference,was very sweet and patient with us
Destiny was really good in helping me
Destiny is pleasant, accessible and very helpful. The facility seems to be organized and fairly clean. So far I am happy with my rental experience.
Destiny was a huge help and was able to resolve some issues I was having, she was very attentive and kind!!
Thank you Destiny for the great and friendly service! The building overall is very clean and orderly so I feel like belongings are well taken care of.
Destiny is the best! She made everything so easy!
Jada was great and very helpful
Jada was excellent and very helpful getting me setup with my new unit
Amazing service best ever highly recommend to everyone! Shema great help!!!
Jada was very pleasant and helpful. She help me and was kind.
Grear customer service by Jada . Smooth check in .
I received great service today from Jada even tho I was being super picky and couldn’t decide which unit I wanted she show me all the models and walked me to each one with no problem I love the service I received today
Unfortunately this facility has taken a dump! Garage door broker for over a month, elevator broken consistently. I've called and left massages for the property manager... zero response and no one seems to know the property managers work schedule. Called corporate and their response is the same! I pay almost $300 per month and my items are anything but secured! Do your job and maintain the facility!!! Incredibly upsetting.