The service is amazing and Rossy is the best you can have. Really good service ❤️
El lugar es limpio , la gente que atiende es muy amable, a veces es difícil.conseguir un carro para mover las cosas y la política de subir los precios de los storage cada 6 meses me parece muy mala, ya me he cambiado 3 veces de storage dentro del mismo edificio para evitar las subidas de precio de la unidad.Hasta ofreci pagar 1 año entero para evitar la subida y me dijeron que no me garantizaban que no fuera a subir, ropero que puedan solucionar este inconveniente. GRACIAS
Thank you Rossy for all your help!
Great service! I was received with a warm welcome and Rossy, the property manager, was efficient in explaining all the details.
excelente servicio.. Señora Rossy muy agradable y servicial.
ROSSY IS THE BEST GIVE HER EVERYTHING SHE WANTS!!!!
I have 2 storage units in this location, and I can say Public Storage and Employees here are the BEST.
I’ve had a terrible experience with Value Store It and ran to Public Storage and they are simply the best and are super organized. Everything is well kept!
Rossy is amazing at her job and really assisted me in all my concerns. Would 100% recommend it to my friends & family!
Rossy me encanta tu atención , eres un excelente recurso para esta empresa , Dios te bendiga , gracias muchas gracias
Awesome service! Thanks Rossy
Excelente servicio de Rossy. Esta señora es espectacular , super amable y totalmente enfocadq a la atencion al cliente ….
Rossy es una excelente empleada, super atenta y busca todas las opciones para resolverte… mantenganla..
I moved back to Miami and desperately needed a temporary storage unit for the moving process. I was able to get one thanks to the Manager: an excellent woman named Rossy who helped me throughout the process.
Gracias. Rossy por la atención personalizada. Me ayudó y me guió para escoger la mejor opción para mis necesidades. Muy recomendado y volvería sin dudarlo
Rossy went above and beyond to accommodate me with the right storage. Greatly appreciated
Gracias a rossi por su excelente atencion
Great service! Very professional and fast
Espectacular, fast and very easy, really effective
Excelente servicio de Rossy
Very efficient and considerate.
Excelente atención de parte de Rossy ! Gracias
Rossy made everything so easy!!!
Rossy is excellent put customer first!!!
Excelente. Un gran ser humano.
Buenas tardes,atendida por Rossy muy amable gracias.
Rossy fue muy amable en ayudarme y darme todas las informaciónes para la renta del espacio. Muy satisfecha y complacida con su servicio.
Rossy was great at Doral office . Clean at nice place .
Excelente el customer service de Rosi!!! Gracias
Rossy was amazing!! Greatest customer service rep i have ever worked with at a storage unit.
Rosi was outstanding great customer service
Amazing customer service!! Rossy and Bayli are very profesional! So happy to choose this place!!!
La mejor atención de parte de Rossey!
Gracias Rossy por el trato amable y por brindarme todas tus divinas atenciones! Llegue reciente a Miami y tu ayuda y orientaciones fueron muy especiales.
Rossy gracias por ayudarme. Es una excelente empleada. Educada, eficiente y rápida. Dios te bendiga
At first I wasn’t sure to move from where I had my things (another company) , since I visited this property like a year ago and I didn’t like it . I decided to give it a chance and it was the best decision . The person who took care of me , (Rossy) was very helpful and offered me the best options . The. Store is way more clean than what I saw last year . I’m a happy camper ! Thanks for the help !
Gracias Señora Rossanna
Excelente trato .
Gracias por gentileza y profesionalidad.
Rossy’s attention was more than wonderful. She went over the extra mile to help us with our storage rental process.
Thank you Rossy!!
TV
She is very professional and loving lady
Visite el local en busca de un unidad y fui atendida por Rossy, excelente atención y servicio al cliente.
Rosie has great customer service skills, she went out of her way to help me out finding the items that i left outside my unit. Thank so much.👍
Toda la atención fue excelente , gracias
Rossy, muchas gracias por tu eficiente y eficaz atención . Tu amabilidad es una fortaleza. Gracias
Rossy me atendió el dia de hoy, fue lo mejor que me ha podido pasar en este storage su atención fue de primera la mejor! Lo recomiendo 100%
Rossy was very patient, informative and helpful 👍
I am only giving it 5 stars because of Rosy, she’s friendly, knows what she is doing and is extremely professional, please keep her here because now days its pretty difficult to find someone like her
Rossy was awesome. Really helpful during stressful moving process.
Rossy did a great job, always paying attention
Rossy the manager was amazing and Bailey wonderful, outstanding customer service.
Excelente atencion !Bailey,Rossy y Marilyn !!!
Roddy is absolutely amazing and so helpful! So happy to have done business with her !
Thank you Rossy for your great service!
La atención de Rossy fue excelente muy clara , precisa y amable.Muchas gracias 👌🤗🙏
Engaño total me engañaron solicite el servicio de que recibieran unas cajas el vendedor me aseguro que se podia cuando llame no quisieron recibir las cajas y pague 1 mes por gusto no lo pude ni usar
I have been Renting a space at this Loc for few yrs now! Very clean and tidy Public Storage. Yolanda has been amazing and a pleasure to deal with. Very helpful, Professionall and respectful. She is a great asset to the site. Highly recommended. 5Stars all the way
Excellent!! Vilmary is the best!!! Highly recommend her.
Yolanda y Alex fueron buenísimo con nosotros! Buen servicio y mucha atención al cliente
I go here every time when needed and have never had an issue. The employee I’ve encountered a few times is Miss Vilmary, she has been very helpful and kind. I thank her for her assistance.
Great customer service! Vilmary is the best!
Thank you for Vilmary and Sebastian for the great service, both of them gave me the best service I ever received!
Vilmary is amazing customer service and she is explaining to me everything that I would like to know take care of this employee one of the best employee in the world
I recently used Public Storage for a short-term storage need, and I was thoroughly impressed! The facility was well-organized, with excellent security measures in place, including 24/7 surveillance and gated access. Vilmary was incredibly friendly and helpful, making the entire process smooth and stress-free. Overall, Public storage provided an outstanding experience for me, and I highly recommend them for anyone in need of secure and reliable storage solutions.
Excelente atención, muy perceptivos y colaboradores… Gracias Sebastián y Vilmary.
Very friendly and helpful staff Vilmary helped me find the perfect size storage for my needs A+ customer service !
Fue atendido por la Sra Yolanda que servicio tan especial, gracias por su buen servicio ojalá hubieran más personas así es el mundo ; que dios la bendiga.
Excelente!!! Vilmary nos atendió super bien muy amable y excelente trabajo!!!!!!!
Thank you Vilmary! Extremely helpful thank you for going above and beyond. This facility has the best staff, it’s clean and I would highly recommend this public Storage to any of my friends and family.
Muy buena atención el personal super amable y muy limpio el local
El mejor lugar para rentar un storage, Vilmaris es excelente manager
Great service, Ms. Vilmary was very helpful in accommodating us with the unit that will best suit us.
Vilmary me dio una gran atencion y ayuda para conseguir el espacio ideal para mi trailer, gracias a ella estoy sastifecho y mi trailer tiene un nuevo hogar cerca de mi
Súper limpio los carritos disponibles y el personal súper servicial amable y con una buena atención excelente vilmary Díaz
Amazing location, great service and help specially a big thank you to Vilmary.
Yolanda is amazing anything is wrong or you have a problem she’s the one who can get the job done and well done I hope someday she gets her own store management material so happy we rented their an will continue too. Again Thank You Yolanda !!!
Gracias.!! Yolanda excelente atención muy amable, agradecido DTB 🙏🏾
Excelente servicio gracias Vilmary por tu ayuda
She is really nice people !!!
Gracias Yolanda!! Excelente atención y servicio!!
yolanda treated me excellent: great customer service
Wow what an experience starting off with management Vilmary Diaz she’s an angel & very attentive with your needs for moving in, love her attitude & her beautiful smile, I would definitely recommend to come to this public storage!
Vilmary was amazing with my daily help with finding a storage unit and also assisting me with a lock. Customer service couldn’t be more top-notch and real life. Thank you
I had a wonderful experience with Joselyn and Vilmary.
Excellent service, very nice, thank you Vilmary you are the best!
Vilmary has been excellent. She helped me find the right space for my things. I’m very grateful. 10 stars for her help!!!
Vilmary is truly exceptional! The level of professionalism and friendliness is unmatched.
Today I was helped by the most awesome public storage employee. She helped me out with my reservation and I'm highly appreciative of that. Without her I would have been lost. If I could give more stars I would. Thank you!!!
Yolanda was excellent with the process to rent and storage.
The facility was clean, climate and well illuminated.
Great service
Yolanda, Joseline and Madeline are very good employees and helpful.
Yolanda excelente servicio atención al cliente, quería arrendar una bodega pequeña pero termine con la más grande a un excelente precio, me voy feliz del trato que hice aquí
Great service, Vilmary it’s the best!
Yolanda helped us out, we received excellent service!
Muy buena atención. Vilmary atendió mi necesidad de reubicación. Muy buen servicio.
No one is ever in the front office. I have been there three times and the door is always locked and no one answers the phone. Terrible customer service. The storage area is nice though. Very secure, but they need more carts.
*Found out that the employee splits his time between this location and another location, which is why the door is always locked. At least put a sign on the door saying that so people don’t waste their time waiting outside for someone to unlock the door.
Ms Diaz was really helpful 5 starts for her nice job!!!
Vilmary is the best , she needs to be an owner of a Public Storage ...She resolved all my issues and get things done.....
Vilmary fue muy atenta conmigo y me ayudó a conseguir el storage perfecto para mis necesidades!
Vilmary she is awesome and
Very professional congrats
Vilmary gave me an excellent service.
This service is excellent. Vilmary is amazing anytime that I need help with my unit and in top of that I give you my hundred percent reviews for the best service I got in public storage.
Vilmari excelente atención
Excelente ayuda de Yolanda
So you know, obviously we all are going to complain it’s “too dirty”, “trash is thrown everywhere”. “It’s too hot”,”there’s 0 dollies/racks” all is valid to an extent after learning more from the property manager imira. Public storage is just like community you are renting off from we are the tenants, from my understanding we the people are to blame not the property managers if the Tenants want to steal the community resources or be selfish it’s our fault that’s why you we have 0 equipment for others. Trash is left because of how tenants treat the facility you wanna throw trash around and act as if these people are your maids. I literally saw people leaving couches and tables out and then leavings. My only true complaint is the temperature this is fault on the regional managers and hirer ups how are you allowing 80 degree weather inside for “controlled climate” when it’s already 80+ degrees outside in south Florida. That’s a joke. Other than that the people are really trying their best
Very bad service at customer service this place rise the price every 3 month also the play is very dirty they told last time that they never turn the a/c off but they do it all the time .I have a picture that way toy guy can see that I said is true
Vilmary made a difference!! Great help from her
This facility is badly managed and no is ever there to assist and never any carts available. Super annoying.
Absolutely horrid storage facility. Don’t waste your time these reviews must be staged. The staff are NEVER here. I mean 90% of the time. Says open online and front door but no one is ever here. Please ask customers at unit. They lock up all carts so you have to lift all your items yourself. It’s sooo bad! I have a 2 year old and I’m a veteran. I have to chase a 2 year old while carrying items one at a time up and down through facility. You can’t get anyone on the phone only an answering machine and no one ever calls back. I can’t even find a customer service person or manager. I’m exhausted… I’ve moved over 15 times with military and NEVER had such a horrible experience. Save yourself the trouble and find another place. Tons in Doral.
Excelente atención muchas gracias
There has been 0 staff for the last 6 months or more . There are no carts to help you carry your stuff . The place is not “ climate controlled “ . It’s super humid and hot inside and infested with roaches ! Not to mention the past 3 times I stopped by , there was furniture and trash all over, and the entrance doors weren’t even working . They were stuck in open mode . It’s super unsafe and not worth even half the rent cost. Horrible . I wish I could get my money back . All my home items were infested with roaches even tho I had kept everything clean and with 0 food particles. I had to throw everything away !
Again, no carts to move your things.
Vilmary me trato excelente muy atenta y colaboradora en su servicio mil gracias por todo 🙏🏻🙏🏻 1000% recomendada
Sitio en muy malas condiciones, basura por todos lados, segun y que es climatizado, sera solo la oficina, del resto es un horno, la puerta de la entrada en mal funcionamiento, carrito nunca hay, los ascensores cuando se dañan pasan de 2 a tres semanas fuera de servicio y si llevas una mudanza en ese tiempo la respuesta que tienes es "usa las escaleras" y entonces dices lo que se paga aquí que de paso no es nada económico donde lo invierten.....
This location is in very poor maintenance condition..They had an issue with the fire alarm last week that took a couple days to solved. Now it is a shame that none of the elevators are out of service. One of the elevators has been out of service for a long time and the company did nothing to fix it. Now the other one has failed. Elevators should be in working conditions, at least one considering that this location has three floors and the high monthly rent you charge.
They give you a great starting rate. A few months later they raise it 50 to 80 dollars. Disabled Veteran and they won't even work with you.
The representative Daniel is an excellent person highly recommended
Daniel provides excellent service. He showed me around the location, my future unit and answered all of my questions. I made the right choice in picking this location in Doral.
Gabi gave us the best experience during the process of our leasing
La atención al cliente del señor Daniel Valencia excelente me soluciono el inconveniente de una filtración de agua en mi storage me acompañó a ver las opciones para cambiarme y me Ayudo el proceso y a poder usar la App …excelente empleado.
La mejor atencion excelente servicio
Muy buena actitud y siempre disponible para ayudar, gracias Daniel, muy buen customer service.
Excelente servicio de Daniel, gracias
El Seńor Daniel me ayudo mucho por el teléfono a terminar la reservación y la renta, gracias
Muy limpio y la atención muy buena se toman su tiempo para explicarte todo.
Daniel es muy amable, servicial. De verdad que excelente servicio.
Great customer service, professionalism and work ethics. Daniel was so helpful from beginning to end. Thank you...!!!
Fui muy bien atendido por el sr Daniel gracias
Atencion muy buena increible atencion muy agradesido
Daniel helped me with my account and offered me small space, good service 5 start
El señor Daniel da una Atencion excelente!! Todo muy bien explicado!! Gracias
El señor daniel es el mejor encargado de un local que jamás he conocido !! Una maravilla de atención y servivio !!
Excelente servicio el sr Daniel muy amable, tiene buena atención de verdad los recomiendo son pocas personas así gracias se Daniel por su buen trato 🤗
Un lugar limpio, en excelentes condiciones y sobre todo Excelente atención del Sr. Daniel quien hace las reservas y te explica como funciona el App para facilitar todo! 100% recomendado
Excelente servicio 10 de 10
Muy buen servicio de Daniel
Gracias señor Daniel por su servicio
Gracias señor Daniel por ayudarme a bajar el App de Public Storage, fenomenal
Excellent customer Service. / Excelente atencion de Daniel, super Profesional y muy Atento.
This place is the best for big storage, great location great Ducking. Ask for Daniel Great guy. He went the extra mile after 9 phone calls to corporate office. I am glad he was there.
Llevo varios meses con una unidad rentada en este edificio y ya me hicieron incrementos de precio sin avisar, además ahora no prestan el servicio de carritos de carga, es necesario acercarse a la oficina y dejar un ID para que le presten un carro, Eso es ridículo, si yo necesito mover cosas un fin de semana o en un horario diferente que se supone que debo hacer cuando la oficina esté cerrada. Por otra parte el personal de la oficina no fue amable conmigo, cuándo hice mi observación por los carritos de carga lo mejor fue decir que eso es cortesía y que no están obligados a prestar el servicio, para mi eso es un mal servicio al cliente. Como usuario no tengo la culpa del mal uso que hagan otros, además hay cámaras y códigos de acceso para que ellos sepan quien entra al edificio y hace mal uso de los carritos de carga. Lo peor es que soy usuario frecuente y esta política me afecta demasiado.
I have been renting a unit in this building for several months and they have already increased the price without notifying me, also now they do not provide the cart service, it is necessary to go to the office and leave an ID to borrow a car, that's right ridiculous, if I need to move things on a weekend or at a different time than I'm supposed to when the office is closed. On the other hand, the office staff was not kind to me, when I made my observation about the charging carts, the best thing to do was to say that this is courtesy and that they are not obliged to provide the service, for me that is bad customer service. As a user, I am not to blame for the misuse made by others, there are also cameras and access codes so that they know who enters the building and misuses the charging carts. The worst thing is that I am a frequent user and this policy affects me too much.
A lot of these 5 star reviews seem solicited or bought. This place is very uncomfortable to work with. You have to enter the long code 3 times just to get to the second floor. Doors lock behind you leaving every one else locked out. THERE ARE NO CARTS! I had to go back out to the front and leave my license at the front so I can borrow a small cart. When I complained, the guy said “we’re all like that”. Nah buddy, I just used Extra Space and they had 5 carts at each entrance.
Daniel is the best manager! He take care of your needs and very professional in his work. He is available by phone as soon as you leave a message. I saw him many time cleaning the units inside and outside the facility. Congratulations Daniel for your great job at Public Storage!!! You deserve the best!
Excelente atención y muy amable el Sr. Daniel
Great place! Safe and clean.
Good service thank you Daniel
Daniel Valencia es una persona súper amable y muy profesional es excelente en Servicio al Cliente mi esposo y yo estamos muy satisfechos con la ayuda que el nos dio.
Gracias Daniel.
The person in charge gave me excelente service, tanto you Daniel
Very Good customer service
Excellent service of Daniel
Daniel gives great customer service. My issue is the lack of carts available for moving. There never seems to be any around and they are essential for moving boxes. I hope management fixes this.
Their service is excellent! Daniel help me out with everything I needed! He is super helpful and kind!
Todo bien, menos los carritos de carga están muy dañados
The carts are never available, they actually have one and a half for the whole building, because one of the carts doesn’t have handle, is broken, when you call by phone, nobody answers, and the place is full of cockroaches.
Great service and very helpful personnel. Daniel Valencia was extremely helpful and made the process very easy. Honestly, this was the best service I have ever received in a storage facility. I am very happy and thankful for everything Mr. Valencia did for us.
Exselent customer servise
Very happy with Daniel V he help me with my storage rental, every time I need something or asked him a question he was knowledgeable and very professional. Thank you very much
Excellent service, place very nice and clean,conveniently located located near turnpike, Daniel V. It is the one who help us with our rental parking space, he is very professional and nice, thank you very much
Excellent customer service! Thank you Mr. Dani , you are the best!
Gabi was awesome today helping us with the storage we needed.
Gabi excelente customer service
Danny was such a pleasant attendant. So very kind, helpful and informative. Very professional and every area was clutter free. It would be nice if the lobby had coffee and donuts.
Very clean and accessible storage location. Daniel, the manager, is the kindest person you will meet, always willing to help, guide and go beyond. Highly recommended
Super helpful person. Great employee.
Muy buen servicio al Cliente . Gracias Daniel Valencia
Gaby is super nice and helpful! Excellent way to deal with customers. I would like to say she goes the extra mile!
I went there late today, just before they close and Gaby helped me, guided me throughout the process, gave me all the info I needed. I really appreciate someone like her. Thank you Gaby! You are the best!
Gabi me atendió y me solucionó todo perfectamente
Me atendió Daniel un trato y una atención de primera muchas gracias
Daniel at the store 3900 NW 115th Av in Doral Florida, was extremely helpful and went above and beyond to help us. Thank you Daniel
Super 👌 5 🌟 El señor Daniel muy atento . Gracias
Customer service is excellent, Daniel answered my questions and provided the information I needed, muchas gracias Daniel.
Great 5 star service by Gabi!
Excelente i love you storage.
Muy buen storage y buena atención 100% recomendado buena ubicación. Gracias por todo
Me atendió Gaby, súper amable, sonriente , buena actitud ante resolución de problemas del cliente! Muy satisfecha con la ayuda
If there was a super bowl of storage facilities this particular site would be the Superbowl champs, hands down! After my first 4 year stint at this facility, I could not have been any more satisfied. Now a year later I am in need of another storage facility and I never once hesitated to return to where I was so well treated and provided for. The professional and personable manner of their staff is stellar and the cool, air conditioned facility is so relieving when one is working hard to store his or her STUFF in the Florida heat.
I would recommend Public Storage to anyone but I would particularly recommend this site to EVERYONE. Rosemany is the person with whom you can confer to assure yourself the knowledgable and professionally best Public Storage experience one can ever hope for..
If you go anywhere else and speak to anyone else, you will be cheating yourself of the best one can hope for in the Storage Unit industry.
I'm not just a customer, I am an elated and fully satisfied Public Storage customer.
Do yourself a favor, call Rosemary at Public Storage in Doral on 115th Avenue and tell her Don Rico sent you. You wont be sorry.
Excelente servicio y atención de Daniel, las instalaciones limpias y organizadas, 100% recomendado 👍
Alain was very knowledgeable and set me up with exactly what I needed at a great price!
Alain fue súper amable y me explico muy bien todo , un excelente trabajo
Fui atendido por la Sra. Flor la cual me dio toda la información necesaria ,empleados como este no se encuentra hoy en día
Buen servicio de salud gracias por la ayuda!!
Good service received by Alain
I got to say that if you want to rent a storage this is the place Alain is very friendly and can guide you to give you the beat deal for the space that you need !!! Definitely recommended!!!!
Received an extraordinary amazing customer service from Flor! She was extremely helpful. Facility was clean and presentable.
Want to thank Alain for his help setting up my reservation! I first went to the other location in Doral and was helped by Olga and Sara. My whole experience from start to finish was FANTASTIC!
I am completing a move from Los Angeles to Miami and needed access to 16 Wheeler Truck to avoid further charges from the moving company. Another person trying to close a sale would have made my reservation and set false promises. This was NOT THE CASE with Olga and Sara! They immediately called Alain and confirmed access for me. They gave me prices from their office and set expectations with Alain.
Today I came to the location to complete my reservation and Alain was already expecting me even though I had committed to coming in on the 24th! Alain showed me around, confirmed access for truck and loading dock. Gave me instructions on how to complete move and where to find anything. Lastly walked me through all the paperwork and set the right expectations.
My experience couldn’t be any more flawless! Coming from a background of sales leadership for a top wireless company, I know a committed team when I see one. Everyone was fantastic from start to finish!
Gracias tocayo por tu ayuda!
Alain was excellent easy and quick to rent
Excellent service! Thank you Alain.
Gracias alain gracias por sus seguridad en mi unidad !! Atendieron una solicitud de seguridad al instante !! Muy amable
daniel lamazares was great help, awesome to work with him, he got me the space I needed.
Daniel Lamazares Excellent guy.very imformative.Great experience
Alain y Flor son los mejores ,super atentos y profesionales
Great facilities, safe and nice staff (when they are around).
My only complaint, and probably because I never had storage this long before, is how they keep wanting to raise the price of the storage.
You might start off at $70 or something and then after a certain period of time, it may jump to $100 or more. I've had 3 different storage rooms with this company within a 3 year span, which means moving storage once or more every year. It's silly.
I still stay with them because they have a quality facility and even added bluetooth option with their app, for opening gates, doors, elevator access. Very, very secure! You can't even get out without an access code.
Daniel Lamazares Muy amable buen attencion!
Amazing experience! So clean, temperature control and great management.
Muy buena atención de parte del señor Daniel encantada Justo lo que queria
Rented the unit online and on-site the representative Alain made the whole process easy and fast. Thank you