The Management team are very helpful. I had a situation where they increased my rate without notification and when I called I had to leave a message because no one was available, less than 10 minutes later I received a call from Yanellis who informed me they change my rate back to the original price for 3 months, I didn't have to speak to her about the situation she listened to my voicemail and handled everything before calling me back. I was truly impressed. That is definitely excellent service. Thank you very much.
Yanelis was extremely helpful, very professional, friendly with great customer service and was able to take care of my rental needs. Definite place to come
Worse storage unit to rent, here’s why my mom rented a unit here on November 30 online this was at night, then the following day December 1 in the morning we cancel because we found something way better. When we rented we paid $52.29 and after we cancel they said the refund was gonna be $23.29 because the $29 difference is not refundable we said ok. The problem is that we still haven’t received no refund and on top of that they keep charging my mom’s card everyday with different amounts. We went there and no one is around no one opens the door even though on the website it says open and the customer service on the phone is a disaster no one knows what’s going on or give you an explanation of why they keep charging all they said is the refund is approved but instead of the refund coming back they keep charging the card, this is absurd and it’s a lack of respect and on top of that is FRAUD someone is stealing money here for no reason. Oh and in case someone decent here wants to help and check what’s going on the acct # is 62516324
muy mala atención en este lugar, llamas por teléfono y dicen q están abiertos hasta las 5pm, y llegas a las 3pm a entregar algo y no hay nadie, y vuelves a llamar por teléfono y no responden, MUY MALA ATENCIÓN
Thanks Megan, super helpful!
Dianelis Exelente services .Gracia
Yanelis
Was simply amazing. I haven’t been here in years but, was so happy to still see her smiling face. Her customer service is still impeccable.
Excellent costumer service from yanelis ! Thank you
Managment was great for the entire time that I was there.
Yanelis was very helpful and made it simple to get a new storage space
I had an amazing experience renting out my unit with Yanelis! She was awesome and extremely nice. Thank you!!
Anthony went above and beyond !!!
Yanelis gace me excelente help i had resv from other property and she made my rental very easy abd Was patient and very helpful.
This is horrible. For a while now, only one elevator has been working on Sundays. It's the worst day ever. Imagine with only one elevator, the garbage and the bad smells in all the facilities. I don't recommend it. Lastly, I arrive at 6 am and there isn't even a forklift.
Yanelis super nice thank you again for everything
Very friendly and helpful staff. I would highly recommend this Public Storage.
Staff was awesome and super helpful!!
This is a very good, clean facility. The staff is helpful and we appreciate the service they provide. Would highly recommend.
Yanelis always gives me excellent customer service I’ve been here renting 4yrs and won’t leave because of her excellent service and attitude and helping ways always with a smile. Best place to rent storage!
anthony and yaya was great help
Muy buena la atención de Yanelis!!! Gracias por todo
Miami gardens public storage will definitely recommend to others. Great service. Always smiling. Yanelis thank you so much for helping me out.
Anthony was amazing!
He was very helpful. He answered all my questions and showed me around.
Highly recommend this storage service
Perfecto servicio al
Cliente de Yanelis. Bien contentos!
Anthony was very helpful and patient
Anthony was great !!!
Great customer service !!!
Excelente el trato q me dieron los felicito por el buen servicio
Great customer service! 👍
La atención de Anthony fue un placer, un gusto y una experiencia Espectacular
Anthony was very pleasant and knowledgeable. The area was very clean
Por motivos personales con la empleada fui sacada del lugar. No me hicieron reembolso. Me descontaron el mes 7 dias antes Totalmente una falta de respeto.
Anthony helped me out today great. Explained my agreement with Public storage and he was also able to clear out other concerns I had with my unit.
Great service. And was super easy to upgrade to a bigger unit.
Anthony was a great help!
Anthony muy amable, muy colaborador.
Super nice and helpful staff, really went above and beyond. Thank you again.
Great customer service !!! Anthony is the best
Great customer service by Anthony who walked me through everything I needed to know and was very friendly and personable!
The attendant to help me was awesome he gets five stars but public storage gets only one star for being unreasonable and not giving the clients that have been there for a very long time reasonable discounts on their storage the only ones that get good deals are new clients and that is wrong.
Anthony was super helpful and awesome
Yauelis was Amazing, very helpful. She is great access to your store.
Anthony was Very friendly and very helpful. Very detailed and helped us find the best deal
Meggan was a great help... Thank you!
We were able to rent the storage space over the phone. Had keys and access to the unit within 30 minutes
Meghan. Excelente persona, su atención fue buenisima.
Rhett was so hospitable and helpful during my move in, thank you!
Excelente atención de Antony ojalá todo mundo tuviera la misma disposición, atención y sonrisa que él tiene para atender y solucionar todas las preguntas que puedas, super recomendado storage Miami garden - County Club
Muy buena la atención en el lugar y del señor Antony muy amable y gentil les recomiendo
Anthony fue muy atento excelente servicio al cliente! 👏👏👏 felicitaciones todo muy bien me ayudaron con tu storage.
Very nice environment. The employees here are very polite and friendly.
Anthony was great, cheerful, knowledgeable, and very helpful. Will definitely rent here...
Just had a humbling experience. The people working here are amazing and understanding.
Thank you for helping Pedro🙏🙏🙏🙏🙏
Anthony was great. Did a beautiful job!
I have been working here for a week , because I am an AC technician , I would like to thanks the excellent attention of Yanelis and Antony .
Buen servicio muy amable yanelis
Anthony was very helpful in helping me to pay my monthly bill he is very courteous and kind.
Anthony and Yanelis were very helpful with the rental unit. Great customer service!!!
Ya Elia gave me excellent customer service when I came to rent! Recommend highly
Auction 3977633 was canceled 4/24/24 3:00 pm
Never received a cancellation notice until next day after driving over 60 miles verbal at the facility time tolls and gas wasted .
It happens very often to all auctions buyers it feels like is not appreciation or respect for us minorities (professionalism ethics etc)
Dealt with Meggan she was awesome and helpful. Got us set up quickly.
Do not rent here, in 6 months I have had 2 roach infestations from other units, and you need to leave them your key, which o refuse to do, so I’ve had to get my own roach traps. A lot of times there is no one there to help. They had someone living in one of the units by me for months. Today was the ultimate, no one there during hours, gate wide open, and the keypad to get into my unit had no electricity. They also had a robbery recently and I found out through the news, they didn’t even let anyone know. Gate is left open a lot. Find somewhere else.
Yamelis excelente and very nice
Yanelis took her time renting when I had trouble renting online, great customer service.
Yanelis was a great help, she answered all my questions without hesitation and helped me find the right unit size for my family and I. Thank you so much for all your help!!!!!
Yaneli’s me dio muy buen servicio cuando vine a pagar de otra propiedad
Yaneli was super helpful and my time with the storage was exceptional
Excelent service and kindness from Yanelis
Don't be surprised renting in this unit. That the counter person is unprofessional. Disappears within the buildin. Order to not be in the office. Every time I approach she's on Her phone board out of her mind. Call customer service to get complain in. Nothing has been done..
Great customer service. Very happy with the manager and location.
Super buena atención de Yanelis
Yanelis me ayudo muy bien recommend 👌
Yanelis gave excellent Cust service since I rented . Very helpful. Clean facility
Yanelis me dio buen servicio y se mojo en la lluvia y no dejo de hacer su trabajo
My experience today was amazing. I really apologize for not getting her name. She made my moving experience helpful. Thank you very much for all your help.
Excellent service,
Yanelis, give me professional services and she is the best.
I recommend this public storage.
We came to rent a unit and met the manger Yanelis, she was very helpful and made the transaction very easy, the units are clean and accessible, we will definitely recommend this storage site.
Yanrlis was very helpful with my move in process set up my app very helpful
Ya eli’s helped me out she has great customer service.
very good option for those of us who have a lot of things to store and cannot fit at home
Yanelis me ayudó muchísimo en el rentar
Yanelis
Great service
Thank you
The ladies in the front were awesome very nice and professional
Very helpful, yanelis and Robin
I made the best choice choosing this storage customer service was great thanks to Yanelis!✔️✔️
Run from this place like the plague. I'm currently sitting in the back locked out at 10:30AM waiting to get my driver's license back. The young lady at the front decided to go eat and lock all the doors KNOWING she was holding onto my drivers license. She told another customer she had opened the place late and wanted to go out and grab a bite to eat. He was nice enough to let me know what was going on. I've attached a picture of incompetence personified.
Yanelis me ayudo a bajar mi renta y bien contento con servicio
Great customer service Robin, Jonellis
Yanelis muchas gracias por tu atención muy amable gracias por tu atención y ayuda
Excelente servicio yanelis
Buena servicio de yanelis
Yanelis muy bueno servicio del cliente
Excelente atención..
Yanelis
Outstanding service of your staff. Keep it up!
Staff is very nice and polite to deal with. Pay attention to the cost. They increased the cost from $220 to $550 in 2 years. Very expensive!
Jen was very helpful and made the process easy to transfer units! Other property managers were rude but she was very nice and helpful and PATIENT with our situation
Yanely is a vey good about her jons
Yanelis me ayudo paciebtenebte a vajar la application y me ayudo hacer ni Pago del mes. Muy Buena manager!!!
Great service! A+! Helpful at all times.
Yanelis gives excellent customer service everytime I come in to buy merchandise she is the best!
Yanelis helped me out alot and is a great asset to your company.
The storage manager was excellent & very helpful. Best public storage location in Miami
Very Nice Staff always very helpful.
Yanelys me atendió exelente para mis necesidades que tenia gracias por su buen servicio
Great customer service. Yanis is the best!!
Yenelis helped us rent a new space swiftly and quickly
Yanelis gave me great service. I’m a return customer it was nice to see her again. A familiar face and great service.
Yanelis was an excellent sale person. She walked me through the the process in a professional way. She deserves a pay rise
Practico , limpio, enorme , pero a la primera no te quedas con los códigos etc
Excelente everything 5 stars
Carolyn was so pleasant to deal with. She is very knowledgeable of the services and product the company provides which made it so much easier to rent out a space. Not to mention how friendly she was. Thank you for such an easy going experience!
The ladies at the front desk Carolyn and Yaneleis were very helpful in the process of renting a unit. Thanks a lot.
Carolina fue muy atenta es excelente trabajadora es un amor de persona,muy muy amiga de ayudar a los clientes.
Great service, I am always treated with a smile and great care. Yanelis even went out of her way to make sure that I was helped and well taken care of.
Buen servicio y Yanelis me atendió muy bien gracias
Amazing staff they make sure you get what you need 🙏🏽
Horrible Customer Service!! I made a reservation online on February 1, 2023 for a move in date of February 4, 2023. Before completing my contract online I decided to visit the location to see the cleanliness, size and Customer Service of the facility. When I got there 1 the construction work that’s taking place in front of the entrance door was very confusing on how to get in and unsafe walking a cross a board and crossing cautious tape with NO SIGNS directing you to the entrance. 2. When I approached the counter and advised the lady that I have a reservation she said that the reservations online are not guaranteed a unit and that the unit I have a reservation for is not available but she showed me 2 other units with a higher prices and same size. The units she showed me was in HORRIBLE condition. She literally told me that my online reservation is pointless and for me to come back or call to speak with someone else to see if any other units are available.
With that type of service I would prefer to pay more somewhere else for better customer service and cleanliness.
She was awesome I love how she was so patient with us. She’s a doll thank you Mrs. Lantigua
I came to public storage and the staff there is great. They were able to help me with all my needs. I'm a very happy customer. I definitely recommend this lication/business.
Carolina la antigua The best attendance we us she is so professional.
Todo bien sin quejas algunas
Ya elis was smazong ando grave us grest service
Yanelis have the best customer services always there to help om anything
This place is a mess! Assigned me
A unit# upon move in day and I was unable to access it later that day when bringing things from another location because it wasn’t available and had someone’s lock on it. Then they tried to charge me more money to assign me a new unit. Eventually gave us a unit and have had 3 units assigned to my account, 2 of which I continuously get “past due” notices on. Customer service says that is not true but I have the notices and app to prove otherwise. Delayed our day by 2.5 hours.
They have no carts available and we were told new ones would be coming in and they never showed. I had to spend $200 at lowes when moving in for hand trucks. I was promised reimbursement for the hand trucks which I never got and stuck with them unfortunately because they don’t have any available on site to use. 5 months after moving in they’re increasing rent on me by $45 - we decided to give notice and move elsewhere.
DO NOT RENT FROM THIS PLACE!
Clean, neat very secure place.
Excelente atención y Yanelis me ayudó a resolver todas mis inquietudes
Yanelis very helpful and ptofessionsl
Excellent customer services. Number one!!!!
Great customer service from Yanelis,
really helped us out ,
she was patient with me and helped me get what I want
, Big thank you.
The best experience being taken care of by Yanelis has a very good attitude and treeted me so good helped me download app and very patient and endearing.
Muy buen servicio la verdad muy contenta por la ayuda que nos brindaron
Yanelis was very helpful with my move-in
Yanelis was so helpful she explained everything. I was amazed at her knowledge. Thank you thank you thank you! You're the best! 🥰🥰
Super helpful and friendly.
Yanelis was beyond helpful and professional and most of all, compassionate. Sometimes things happen forcing many to seek storage to aide in one’s transition. These situations are super stressful and can create huge levels of anxiety but their compassion, comforting style, and help eased our stress levels and anxiety. We wish all businesses had employees like her.
I have been renting at public storage for several years and I have never had such a great front desk experience as I've had in the past few days. Yanelis offers an amazing service. She went above and beyond to make sure I was happy. She is definitely an asset at this location.
I am considering moving from public storage in midtown up to the location on 57th Avenue due to work. I called and Yanelis took my call and was so helpful and super professional. This made my decision even easier. Thank you so much!
I would like to say that the employees are awesome. Specifically Yanelis, she is helpful, nice and kind. Pleasant attitude anything I needed she was there to help. Place was very very clean. I recommend this storage location. Make sure to ask for Yanelis. Such a sweet lady
I came here bc the reviews were good… but this is one of the most atrocious establishments I’ve ever encountered. The elevators smell like pee… you can’t even be in there without covering out nose with your shirt. FOUL CONDITIONS for customers. Wouldn’t be surprised if the place was infested with rats. There’s no carts ????? The office door is locked & you have to drive to the front entrance, the worker won’t even open if you knock. & Yanelis has many positive reviews but if you ask her a question she doesn't know she doesn’t even make the effort to find an answer. Very unhelpful. Please seek new management
Yanelis and Nick were amazing and very helpful! Outstanding service at this location and the units and facility is very clean
The young lady went above and beyond.. awesome service. She took out the time to explain everything, because I gotta have surgery on my eyes tomorrow.lso she read everything to me. I 4ecommend her highly. Thanks so much.
I had a mix up in my account a d yanelis resolved the situation, she is very efficient.
She is the best don’t let her go nowhere good excellent customer service never had a problem with Yanekis
Place is terrible staff in the front rude no Dollie’s to help move your stuff way to much money for it to be this terrible
Carolyn & yanelis are super nice and helpful. Helped me get into my storage when I was locked out.
Yanelis gave me and my sister good customer service
The staff went above and beyond at all times but yanelis was amazing she was well informed, friendly, and kind. You could tell she really care about her customers. There are no words to thank them enough.”
Excelente trato ,muy profesional, satisfaction guarantee.
Had a horrible experience with a staff member by the name of Carolyn.
I have been renting at public storage for several years and I have never had such a great front desk experience as I've had in the past few days. I was going to close out my account because the rent had gone up too much and Yanelis saved my business at this location. She assisted me with getting a different unit size instead of me leaving all together. She went above and beyond to make sure I was happy. She is definitely an asset at this location.
Excelente servicio en la oficina. Muy amable el agente que me atendió y me explicó sobre las políticas y requerimientos de public storage
Yanelis & Carolyn have been very helpful throughout the whole experience. When there was a question I had or any doubts about the process, both were available to help and provide the answers I needed. Thank you for your help ladies!
Bad price. They gouge it after you rent. Be careful it's not free one month or nothing.
Yanelis was super patient and awesome! Great location and very professional. Thank you
Yanelis helped me with my rent raise situatiin tgat was tio much and i was going to nice out. She hekd ny sa e rate for 6 more months and i am staying with the company. Great custimer service.
La atención muy buena Celia
Gracias por tu buen servicio Yanely, haces un excelente trabajo.
Yanelis was very helpful and informative in helping me find the correct size storage for my needs even helped me download the public storage storage app for easier access.
Good customer service— The ladies there were so nice and helpful.
The customer service was amazing!! Desmond really helped me alot, i will be returning back.
Yanelis is wonderful. She is courteous, she listens without interfering to understand your needs. She also has a very nice voice tone when speaking to you. She turn my vist there very professional on my most recent visits. When I go back to visit I will be looking forward to only work with her, so I will go on her schedule.
She deserves five stars for her interactions with the public.
Yanelis, is the best!! Her customer service is A+. Very friendly and helpful she actually brightened up my day with her contagious smile. She is a superstar.
Yanelis, customer service is the best she is sweet and such a great attitude very helpful
I have to say Yanelis, is so awesome at her job. She is very friendly and helpful. I give her 10 for 10. Lovely attitude
Celia da una muy buena atención al cliente. Despejó todas mis dudas . Es eficiente y eficaz . Muchas gracias 🙏🏽
Yanelies and carolina they where great they have the best attitude I will recomienden project 25674 to everyone
Ya Eli’s havee great service and helped me to find everything
Yanelis was very helpful and made the process so much easier. I love this location and never have a problem here.