Public Storage Self-Storage Units at 360 State Road 434 East, Longwood, FL

Thank you Ms. Rhonda. You are amazing

Miriam and cydnee were great !

I rented an indoor climate controlled 10x10 unit for 4.5 years. The rent started off affordable but each 9-12 months had rate increases that ultimately priced me out to move to another place. They did agree to lower rent to a former rate but I had already found a place nearer my current home for half the rate so it was time to pack up. I did have a good overall experience with Public Storage.

Torria fue de mucha ayuda. Nos ayudo a elegir storage que mas nos convenía. Gracias

Torria was awesome. Helped me get in and out fast. Everyone at this location is always extremely helpful n awesome!!!!!

Súper buena atención de parte de Miriam. Gracias por su ayuda y encontrar la mejor solución para nosotros .

Excellent service,good communication. Jonathan and Ms nelly were a great help.

Needed to change to a bigger unit and Miriam was so helpful and polite, made the process very easy and quick. This location has always had very good customer service. Miriam was awesome!!!

Torria helped me and my family so much she explained everything and answered all of our questions since it’s our first time considering getting a storage unit she has made my experience smoother than I thought it would be, with great customer service from her I definitely will be a happy customer of Public Storage !

Torria was very helpful over the phone answering all my questions that needed to be answered I plan on renting a 10x15 I hope to see her tomorrow to meet face to face And she was very communicative when we spoke she also mentioned that I can bring my own lock in or else I would have to pay for one

Tenoa very great experience she was very wonderful.👍👍👍👍👍

Great service from the manager Deborah at this location. She is very welcoming and friendly.

My parents have been using this Public Storage location for years and it has been great! So when my husband and I were discovering that we had little to no room in our attic and we needed to branch out and find more storage we went with this location. We purchased our 5x10 unit in April of last year and ever since then our prices have been increasing. As of today I recieved ANOTHER email saying that my price is increasing yet again. I think its insane to ask almost $160 for a 5x10 unit! The staff is very kind, the place is clean, there always seems to be an extra cart about to help haul things into the unit, but these prices are absolutely insane!

Nelly isn’t go to person at Public Storage, she’s so friendly and truly cares for the customers. She’s always cleaning the grounds and always has a smile on her face. She makes you feel like family, I just Luv her😊🌈

MIRIAM IS THE BEST!!! Helped my grandmother translate and has the best customer service we have ever received.

Very good

Tenoa, was very nice and patient and showed us everything with very well organization

Miriam is awesome, she was soooo helpful!

The office is very friendly and efficient. Monique did a great job getting things set up and was easy to work with.

Nelly was great

The services were amazing and Nelly was really great help throughout my whole moving process!

Nelly is the best help ever, we had some trouble with our bank card and she helped solve the issue in a snap! I'm always coming back here because she helped us with a great attitude to boot.

Very easy and friendly to rent!! Nelly helped me through everything and explained everything throughly. Planning on staying here awhile because of her!!

Nelly perform great customer service. I would definitely recommend this location. Thanks Nelly. 😊

Nelly was great!

Nelly, provide a great experience, Quick, clean , and very professional service!

Well maintained and clean facility. It’s always easy to get in and out quick to grab work stuff from my unit.

Nelly is the best. She helped out a lot. I would give her more than 5 stars. Very nice person.

Nelly provided excellent customer service and friendly experience.

Nelly and Rhonda were kind and very helpful.. We feel confident that our belongings will be well kept

Nelly was wonderful. She went through everything perfectly. She was wonderful to speak with and made this transition easy.

Update: Nelly goes above and beyond to take care of customers. Tenoa was great. Very happy with the customer service, cleanliness, and safety measures at the property.

Barbara was very helpful with us. Thanks !

Just moved to the area with family needed storage until we can find a place. Someone recommended public storage and now I will also Monique was a big help and made everything a smooth process.

Nelly was great She had answers to all our questions. A true professional.

Good place & central AC

Nelly was very helpful with getting me into my unit. She was kind enough to delay her lunch and drive back over to my location since it was under construction.

My sister who is a senior citizen reserved a unit through a gentleman named Ryan. Ryan said we have a $1 move on special and the unit is $240 plus tax per month. When she called back that evening the $1 move in special was gone and the unit was suddenly $365 plus tax per month. Sounds like a bait and switch mixed with false and misleading advertising to us. We declined and went elsewhere. We found the same unit for $252 a month. Customer service was horrible and out right disrespectful. Take your business elsewhere. Senior citizens beware.

Great manager! Nelly

Nelly went above and beyond assisting me!! She answered all my questions and was very informative and thorough!

Clean storage units and friendly staff.

Thank you Nelly!

Nelly is exceptional at service, and will go above and beyond to meet your needs!

Moving out! Safe, clean, and friendly people. Thank you so much Nelly!!

Nelly has been the best when it comes to helping with all my questions and concerns! She’s always making sure i leave happy and satisfied :) shes always nice and sweet to my kids as well. I love when shes working!

Nelly is amazing! She gave me all the info I requested and she was very knowledgeable. While walking to the unit I could see that the property is well kept.

Nelly was very helpful and very professional.

I go to this location regularly to pay my bill. Nelly is awesome. You feel like she's a friend. She's very thorough in looking out for the best option to suit your needs and pocket. Over the top customer service.

Nelly here at public storage is an great associate , she’s always on top of things and here to help , I recommend public storage.

I cannot say enough about Nelly. She was a true professional attitude towards customer service relations. I feel so happy using this public storage location for our moving journey and we look forward to sending great business your way. Thank you again Nelly you are awesome.

Thanks to Nelly, I couldn't be happier with my storage space. She took such good care of my needs and made sure I was happy before leaving. I've been renting for a long time and she has always been a huge help!

Ms. Nelly is very nice and helpful. I will definitely rent here again.

Miss Nelly what very wonderful. Great customer service

Nelly is the Best!!! I finally got to move in :)

My brother has been using this facility for years. They've always been helpful and polite. I'd recommend using them if you're looking for a reasonably price storage unit.

Nelly has made all business at PS easy and pleasant, I've had several great conversations w her and her staff. I'm switching from a 10x10 to a 10x20 and she made it easy as far as the 'paper work'. Thanks Nelly !

I have rented storage units at this location for approximately 15 years. The best part of this Public Storage is the manager, Nelly. She has gone above and beyond to assist me through the years. She cares about her customers and I can't say enough about her and her dedication. Thank you Nelly for all that you do each and every day!

Nelly is an amazing and hard worker

Very few these days make one feel like they are at home in business and NELLY!!! at public storage Longwood does just that and does it with kindness, professionalism, and grace. Thank you Nelly and public storage. Yours truly, the Australian guy.

Very helpful knowledgeable and courteous Super Service

I have used this service for storage. This is a safe and reliable place to use for storage and this location is a clean and well maintained facility, and aptly served my storage purpose. As a first time customer at this facility, Nelly the manager was particularly helpful in answering my questions and helping me assist in identifying the size and type of storage facility that would suit my needs. She was very helpful and great in answering my questions and helped in facilitating a smooth and easy process. Great to know this facility has reliable and helpful staff like Nelly.

Love this location. It's very well maintained, and Nelly is a great site manager. She was friendly and knowledgeable, and was able to walk us through the whole process with ease! Thanks again Nelly!

Oh please, give it away, donate it...this place, franchise, raises prices every single year and not by a small amount. Once you store stuff you never take it out. Oh, and almost everything is your fault. Leak, your problem, mold, stole, all you problem. You need insurance and theirs is another high fee.

They only have 2 carts available.

Nelly os a great manager and is very helpful!

Wonderful experience!! Great place to hold my belongings! Loved that I can access with my phone! Will definitely use this location for storage needs again !

Buena atención de parte de nelly muy atenta y dispuesta ayudar excelente este lugar.

Rhonda was wonderful she helped resolve a problem I had thank you so much

Nelly made my first storage room experience great! I appreciate the help and clear instructions and tour to my storage unit. Highly recommend this location :)

Thank you Nelly for the amazing customer service you provided. From start to finish the entire process was easy and stress free and I highly recommend this location for all your moving and storage needs.

This public storage branch was the best I ever been to. Nelly was very nice and fun to work with.

Nice rental units. Clean buildings and friendly staff.

Very sweet lady, helping me beyond of what I had expected.

Nelly is great, prices are good.

Tenoa was excellent and so helpful!

It's nice and clean. The staff was so friendly and she was so nice

Nelly was very helpful and friendly. Process was easy.

Nelly was an absolute Angel. Thanks so much for all of your help!!

Nelly was amazing, very detailed, and friendly.

Love this place ❤ Mrs.Nelly was awesome

Nelly very friendly

Nelly is a sweet heart! I am blessed to have her help me with acquiring this unit. Public storage is very lucky to have her work for them. Wonderful customer service. Thanks again.

Kimberly was absolutely wonderful. She explained everything to me and showed me how to get into the gate with my phone. Thank you Kimberly....

Nelly and Kimberly are both so nice and very helpful with app questions and any other questions!

Nelly was exceptional she was very helpful and pleasant during a very busy time 5 stars for Nelly !!!!!

Nelly excelente servicio

What an Amazing lady she realy knows what is a good customer service her name is Nelly very happy whit her thank you so much for your patience

Nelly has done an outstanding job. She has helped my wife and i on multiple occasions. Thank you Nelly for all that you do .God Bless you.

Nelly is phenomenal! Very personable and informative. Took the time to answer every question I had & to show me the unit before renting it. Giving her personal opinion on what the better option would be for what we needed to store! Absolutely satisfied with the service from her!

Nelli @ Store 07030 was awesome! Helpful & informative

This place has taken care of my stuff and the person I Always look forward to speaking to is Nelly. Pleasant, excellent customer service, and very kind hearted as we bonded also over a peacock that would hang out there at times. ❤️

Great service, thanks Nelly!!!

Nelly had great customer service and was absolutely terrific. I was in and out and on my way.. Thanks again

Nelly is a superstar she is always helpful with any and all questions you may have for her. Highly recommend seeing her if you need a rental unit

This property is well maintained. It is always clean and always feels safe. Nelly is amazing. No matter the question, she is ready with the right answer. You are treated with respect! It is a pleasure doing business at this location. I have read awful, awful reviews re: other storage facilities with complaints about vermin, bed bugs, and filth. Not here!!! This Public Storage is clean, well lighted, well equipped, and with the best staff on the planet. Wish the prices were lower, but that's not the facility; that's the corporation. Thanks Nelly. We really appreciate you!!!

Mrs. Nelly was awesome. Very nice and respectful.

First of all Nelly is great! Helpful and super nice!!! Had a great experience and great customer service!! Would encourage anyone to store there!!

Nelly, was very helpful from the moment I called in asking questions to the moment I moved my last items out , this place’s location was very convenient for me moving into the Weston Park apartments being that it is literally right down the street from it. So getting my belongings out and into my new apartment was super quick and easy!! Wonderful costumer service!! Another lady helped me as well when my code didn’t work for the gate and she fixed the issue super fast and walked with me to make sure my code worked for door as well, I thought that was really nice of her! All-in-all, I’d recommend this facility for anyone looking to rent a storage space from here.

07030 The best public storage Nellie was the great customer service

Nelly helped me at public storage longwood set up a new storage unit, and close out my old unit. Was a helpful and fast process. Thank you.

Great storage place , they communicate very well and go out the way to make sure u have what you need. Good people again thank you public storage

I was forced to rent a storage unit due to an unfortunate personal situation that I’m currently going through. Nelly, who helped me with the rental, was such an amazing and professional person to work with! Given my situation, she really put my mind at ease and helped make the process completely seamless, all while doing it with a warm & friendly smile on her face! We need more people like her in the customer service industry and I would definitely recommend renting from this location! Ask for Nelly, and you’re guaranteed to have a great experience!

Nelly was amazing! My husband and I have a unit on 1792 with public storage and the attendant there is AWFUL! We were about to cancel our unit and just go to a different company but NELLY and her kindness made us decide to switch to have a unit on 434 and stay with Public Storage. Nelly is the reason that Public Storage still has our business. She is kind, professional and very informative!!! Thank you Nelly!

Nelly I love this storage it’s very breathtaking how much stuff can fit in one unit love how clean it is and organize and my stuff is safe I’m loving it here .KEEP IT UP !!! From: Jerome Jackson

Worst customer servuce I have ever experienced.Lazy people to say the least

Thank You soo much for you great customer set ice and patience. Nelly assisted and was amazing she went above and beyond to assure all our needs were accommodated.

Nelly was very helpful. Space was clean. Had Carts to use. Thank you!

My unit is not in Longwood but because Longwood is closer I pay my bill at Longwood. Everyone there is polite and professional. Today D’Mya assisted me for payment and also helped me with the website as I don’t do well on my own on the internet and website. Very nice and professional.

Very well run, though Nelly wrote down my phone number wrong and could not call me, I forgive her. I got a space and hope to get the one beside it very soon. Nelly is very friendly and customer oriented. She interacts with customers very well and was a pleasure to rent from.

This is the safest and cleanest property I visit in central florida. The lady at the counter was very good and i believe her name is W. Nelly. I was so happy to rent from them even though I moved from seminole to orange I still going to keep this storage .

So happy to have came across this storage facility. The staff, specifically Nelly was extremely helpful and made our moving experience a easy one! Have tried other companies before and the level of professionalism and customer service is unmatched! Ask for Nelly you won’t be disappointed!

Needed a storage immediately! Had limited time. She was instrumental in making our emergency smoothe. Thank you Nelly! We so appreciate it!

Absolutely amazing service, very helpful Nelly helped me

Nelly has been with the company for a long time and knows how to treat people.

Service has been great after 8 years.

I called in to acquire about availability and location. Teresa was able to answer all of my questions and was kind and professional. Great customer service is hard to come by and the fact that they value service will be the reason I use them.

Nelly is the best always polite and professional you can tell she loves her job. And customers

We had a very pleasant experience today while renting a storage room, Nelly was very informative courteous, very good customer service skills, the place was very clean also.

Nelly was amazing

I have rented from this location for years. I have had up to two units at one time. The folks here really make a difference and especially miss Nelly. She is so sweet and her customer service skills are impeccable. She really cares about her customers and more importantly, Nelly will listen to you when and if you ever have any problems. Just as equally important, Nelly moves quickly to resolve any problems or issues for you in a timely manner. I don't write reviews often but in this case, miss Nelly deserves extra kudos for all her hard work, caring nature and great customer service skills. I look forward to doing business with this location; Nelly and John, for many more years to come. Thank you kindly.

Nothing but a pleasant experience renting from this location, highly recommend. I received the best service from Nelly, who is always kind and attentive. Thanks again!

Very efficient with Tenoa!

The staff was efficient and very helpful. They helped with my needs. If I needed help getting it to my vehicle, they were right there for me.. I would recommend them to my friends!

Nelly was an absolute delight. She was completely up front about everything. The experience couldn’t have been better. You need more people like Nelly.

Nelly is the absolute best customer service representative I have ever dealt with. She is kind and caring and always helpful. The storage units are clean and safe and spacious. I have continued to choose Public Storage for my needs over and over again and recommend them to anyone.

Great service from Nelly

Clean, well kept and secure. The site manager Kim never seem to be bothered to spend a few minutes with the customers. Highly recommend this location.

Kim and Josh were very kind! Excellent service and very diligent in answering all of my questions and concerns down to the smallest detail. Definitely would recommend to anyone, and I’m glad to continue to do business with them.

Nice, clean facility. Easy access. It was a great place to store items while in the process of moving.

My family and I rented a storage unit at this property, and Nelly did a great job of taking care of us all. Very sweet woman!

Nelly was such an amazing help at Public Storage, she helped me with everything I needed and I left more than happy!! I always have trouble finding a storage location that works well for me and she efficiently helped me with all my needs. Definitely my new go too!

We had a 5 star experience at this Public Storage facility. Thank you Nelly for your conscientious, knowledgeable, and friendly check in. Special note to Nelly: we really appreciated your kindness when we were stressed out! The facility was clean and provided the storage we needed.

Needed a storage unit last minute. Nelly was super helpful and accommodating. Moving is a very stressful event and she helped ease some of that stress with her knowledge on the units and her adorable personality. I will highly recommend this storage facility to anyone needing a storage unit.

The office staff is very courteous and helpful, especially Tenoa. I often see the staff patrolling the area. The grounds are kept clean and neat and any debris on the access drives left by renters is always promptly cleaned up. The entire complex is well maintained and guarded by security cameras. I especially like the additional security of entering an access code to leave the premises.

Tenoa is really an amazing associate. She was so helpful after I accidentally made an extra reservation. She helped me navigate the site and showed me multiple units. Josh was also very helpful in answering my questions! Thank you both so much!

Your Associate staff Tenoa, was so helpful in assisting me. You can tell that she loves her job and takes it serious. Thanks again Tenoa, I hope you have a Very Very Merry Christmas.

Nelly went out of her way for me. I have used this facility for years. It is clean and well maintained.

I have been at this facility since August. Today I went in to see if I could get a smaller storage unit. Tanoa was very helpful. She found a unit that was directly across the hall from my first unit which made moving my belongings very easy.

Nice helping melly.and tenoa nice helping and excellent.

Tenoa is great, this is my second time dealing with her and she is very professional and is great to work with. Great employee 👏 👌 👍 I give her 5 star service

Rudest staff I've ever seen. Her attitude was horrible. I will never do business with this company again. The person that works there is never there. Always putting up signs she will be back by X amount of time then doesn't. It's near impossible to get in to speak to someone here.

Nelly is wonderful. She greeted me with a friendly hello and worked extra hard to make sure I was satisfied with my unit. The friendly, personal contact was so refreshing! It's getting hard to find these days. But that's what's going to keep me here.

After some years, I am back renting a space and I found a nice surprise, Mrs. Nelly again, assisted me very well, even with other clients, she was very patient with me, telling me all options, I really appreciate her effort (because I forgot the process) to explained to me in Spanish, to make sure I understood all the system and her extra time, walked me to every space until I decide which one I prefer . Thank you very much Mrs. Nelly.

I would like everyone to know how great Tenoa is. We were at another public storage unit on sr 434 which was not large enough for our stuff we told the girl Jensis that we needed something bigger and was told that we could go anywhere and our money would be transferred so we rented on 10/1/2020. On 10/5/2020, we found this one so we asked for a transfer we were told we could go to any other facility and our money could be transferred. Well finding out that was not the case. Tenoa was so sympathetic that she tried to do everything in her power to help accommodate us. She went above and beyond. Tenoa I would like to personally thank you for all your hard work and dedication to your company. I was not going back to public storage until you got us some resolution. I really appreciated everything you've done for us. Thank you you are a valuable asset to the company.

I went to order a unit and the agent on duty was Tenoa was very helpful and professional. I was very pleased with the service and will definitely recommend this storage facility.

Nelly was the absolute best. She helped to meet all our needs and when our reservations was filled by mistake she solved that too!! Best customer service. Totally recommend this location.

Nelly is awesome and above and beyond service.

I rented a storage unit here today and it was one of the most pleasant experiences I've had in recent memory. Tenoa was extremely kind, helpful, and thorough. She actually gave me a unit that was closer to the elevator than the one I originally rented. Thank you so much for your help!

The visit was very Pleasant Melly was kind and helpful

I was recently moving and needed an additional space for some things and chose public storage at the Longwood location. I had gotten the unit the day before with Nellie and was pleased with her work in setting up account. However my KUDOOS GO THE TENOA WHO SAVED THE DAY BY GETTING AHOLD OF THE ASSISTANT MANAGER TO CUT OFF A LOCK THAT I HAD PURCHASED AND INSTALLED THEN MISPLACED THE KEYS WITH ALL THE MOVING AND COULD NOT PUT IN WHAT I NEEDED TO. SHE MADE REPEATED CALLS AND KEPT CHECKING WITH ME TO MAKE SURE I KNEW SHE WAS WORKING TO FIND SOMEONE TO HELP ME. THANK YOU THANK YOU. IT WOULD NOT HAVE BEEN A GOOD DAY AS IT WAS 5:00PM AND NO LOCKSMITH WAS TO COME.

Storing with this location has been the best experience ever. I have been with them for 4 years always friendly. Tenoa is exceptionally friendly

Mrs. Tenao at the desk is such a kind person. You won't find a friendlier or cost efficient storage unit business in town. The process was incredibly easy, and fast.

Great service, clean, fair priced

Professional, nice, detailed service by Ms. Nelly. Would recommend

Excellent service.

We got excellent service from Nelly the manager. She helped us so much getting into our unit. She's very courteous and available for any type of assistance. We highly recommend her and this property.

Nelly the property manager stayed past the end of her shift to make sure I was able to get the unit, even though a system glitch held up the process. A couple of days later , she personally called and emailed me to let me know that I had put the lock on wrong and my unit was not secure. She made me feel like she really monitors the property and takes her job seriously.

Would like to thank Nelly for Her professionalism and courteous hospitality in attendance would it matter that I had. Very satisfied and would highly recommend to anyone who would be interested in renting a storage at her location😊

Nelly is very good manager.

Nelly was very helpful taking care of my payment and was able to answer some of my questions about my unit.

Indoor storage. Very well maintained

They are extremely helpful. The facility is very clean and well kept.

All have to say is one name and that's Nelly! She save my day (which started out with a terrible move, and relationship issues), to great experience! With her helpful attitude, and great personality, she really was super helpful. She seems committed to her job as a professional and caring attitude! Thank you Nelly for all the help!

All have to say is one name and that's Nelly! She seemed to save my day with her great smiles and personality she was super helpful she is 1000% committed to her job as a professional and with a great sense of humor! Thank you Nelly for the help!

Nelly was extremely helpful with renting this unit and getting information for transfer from another Public Storage facility.

great service easy to use and pleasant personnel

No carts after 6pm...open until 9pm. Why allow access if you dont allow patrons to use the carts? What are the expectations here? I show up late, super tired, storage room being my last chore...and I should carry all my furniture by hand through the catacomb of hallways? Ridiculous...when we complained they told us "the carts kept getting stolen b/c we dont have enough camera coverage"...umm, so all my stuff is here and you cant even protect the carts? Why would you share that with your patrons. Even during the day you have to walk across the lot to the office to sign out a cart...again, like I need something else to do first when I show up. Trust your customers, prosecute thieves, being punitive to all your customers to save a buck will backfire here soon... Choose a different storage facility, a logical one.

The manager is incredibly nice!

There deals are misleading and there units are overpriced.

Was moving one storage facility to another. I basically though all storage experiences were the same but Nelly and Erika taught me what a really good experience could be like. Professional, polite and efficient. What a great learning experience.

Nelly and Erika were awesome!

awesome people working here thank you nelly and erika

Nelly and the team are fantastic. Place is very clean.

Everyone at this location is very nice especially Nelly! She always seemed to save the day with her great smiles and personality she was very very helpful she is 100% committed to her job as well as a great human being to work with.

They are so professional and the staff are very friendly and helpful, their storage are clean and easy to access. I recommend them to whoever looking for space.

Teresa made every effort to be a part of the solution to my problem.she is on the spot with advise,, made me aware of material on property to make my effort successful.i will pass my experience on to friends and family. Thank you public storage storage for solving my problems.And thank you Teresa for the kindness,I feel like family.

Nelly was great

Nelly is fantastic

I have worked in customer service over 15 years and is the first thing I notice at any establishment. Nelly was very friendly and courteous and conversation was great!She's a very good asset to the company!

We have had a unit here for 2.5 years! Nelly is who I normally talk to when I have a question. She goes ABOVE and BEYOND to fix whatever issue arises! She is so nice, easy to talk to and knows her job well! Thank you PS for hiring someone like Nelly!! Also, the place is always clean, reasonable prices, easy payment options!

Mrs Nelly was very nice to me and accurate in all the explanation.

I had a few units over the years, Nelly is the greatest. The facilities have been the best. It has been a pleasure

Clean, air conditioned, secured, no complaints.

I've been with this storage for 3.5 years and haven't had a problem at all..

Easy process. Clean units. Nelly was awesome.

The young lady that works there is very informative very helpful and makes a whole experience Pleasant

Love the service, Nelly is great!!!

Nelly helped me with what I needed and she is great at her job she goes out of her way to help however she can and a very nice lady.

Great customer nelly thanks

Erika was fantastic! Friendly and professional! Thank you!

We had a situation with our unit and had to move everything to a different one. Kristina went out of her way to help and make sure everything was taken care of. Her help was greatly appreciated!

Thank Erika for a job well done .

Nice place .. and nelly was nice person he help me a lot..

Had such a pleasant experience renting at 10 x 10 space at this location. Nelly was so helpful not only with the storage, but being new to this area, she was helpful with local information. So glad we rented at this location.

Love the new manager Very nice

I have rented from other storage units and I haven’t found a storage unit with better service. The manager Nelly is always friendly, knowledgeable, and super helpful.

I came to this store per my mother’s recommendation after visiting another public storage location (my mother previously had a unit at SR434 location). The manager Nelly was honestly the sweetest person I’ve ever met. She was very professional and knew her stuff. I went to another location and was rushed and almost didn’t use public storage because of it. Nelly broke it down the numbers and never rushed me. I will definitely be recommending only this location to everyone from now on. Thank you for taking the stress out of moving.

Nelly is a delight to work with! She is professional, kind and knowledgeable. The space is very clean, well-maintained and secure. Thank you, Nelly!

If they had more stars I would give it 100 percent, great service.

Excellent customer service from Nelly , very helpful

Nelly was great. Had a unit here for 2 years, and she was always happy to help anytime I needed it. Always happy and friendly. This storage facility is easy to get to and the units are nice. Prices are reasonable, and the every staff member I interacted with was awesome!

Nelly is awesome she is the only reason the I keep coming back. She is the greatest.

Nelly the manager, spectacular service. I recomend 100%.

Nelly is awesome. She is friendly and makes the customer feel like a family member.

Good food and good quality.

Always pleasant and efficient

Cool

Nelly at 360 SR 434 Longwood, fl. was very understanding and made my experience with storage facilities anxiety free post a traumatized divorce, the unit was clean and insect free very comforting , I would recommend to anyone, thank you

Good customer service provider manager Nelly knows what she is doing

Your employee Nelly is very friendly, informative, and courteous... I will be moving from a large house to smaller house during this year ... With Nelly's help I just rented my third unit. I feel that my lifetime of personal property is safe and secure at your facility and would not hesitate to recommend you to others.

The Manager Nelly is always professional and is very pleasant and very helpful whenever I'm there to pay my bill or with any assistance i need. Very clean place and recommend this storage place to everyone

Muy Buena experience, la gente aur trabaja re muy cordial. Nelly la manager

Great place, staff is always friendly. Nelly, the manager was very nice and helpful!

Great customer service from Nelly and well maintained facility!! 👍

I recently moved from a smaller unit in this facility to a larger one. This created a very complicated issue with my next bill. I spoke to Nelly, the manager. She thoroughly researched the accounts and solved the problem, which resulted in a refund. Thanks, Nelly, for all your help. I've used this facility for several years, it is climate controlled, clean, well maintained and easily accessible.

Very good customer service! With Nelly manager

It has been a good experience renting there and the places is always clean. And the Manager Nelly is and amazing person and the rest of the works are good too

Great storage location with fantastic Staff. Nelly has been so helpful and amazing that I can't imagine why one would wish to go anywhere else. Ever attentive. Ever Gracious. If you desire a solid location. With impeccable service. Look no further than Public Storage on 360 E State Rd, Longwood. And don't forget to ask for Nelly. The best.

Nelly was amazing thank you so much!!!!

Facility is clean, well maintained and dry. Humidity control appears good. Facility manager, Nellie, was friendly and helpful. Carts were useful, but required a walk to the office to sign one out...not as convenient as it could be. Price was reasonable.

The Public Storage in Longwood is well kept and clean. I have been working with Nelly(PM), and she is very nice and helpfull. A pleasure to work with. Will use again when needed. Thankyou.

Nelly needs to be cloaned!!

Good expierence with Nelly great customer service.

They answer all my questions and r pleasent and knowing and the place is clean

It's a great place clean awesome place to store your stuff.

If you're looking for storage in Longwood, this is the place to go. Nelly was a great help, she answered all of my questions when we moved recently.

Nelly is the epitome of client service with a smile!

Jovonne was extremely helpful in setting up my account and showing me my storage unit. The staff is friendly and accommodating. It's a safe and secure area. I've used this location several times over the years and would highly recommend to anyone looking for a storage space.

The Manager were very professional, detailed oriented, helpful and friendly.

Very nice person and I love public storage

Great storage facility and staff.

Nelly was great!! She made the entire process extremely easy. The facility was clean and seemed secure. The price was fair and I was able to get the online promotion. I would recommend this facility to anyone.

Great service Nelly was a big help.

staff was very helpful. Facility is neat and well lit

A key point to remember is, when you read their hours of operation, read them as, "during these hours, there is a greater than 0% chance that someone will actually be in the office to assist you. But don't count on it." Out of about 20 trips to this facility during business hours, my wife and I managed to successfully open the door to the office and check out a cart on maybe 2-3 occasions. It was so ridiculous it became a running joke between us. Nothing against those working here, but apparently the decision from high up is to only employ one person at a time and have them responsible for 30 different things that require leaving the office, which ensures they're never available when needed. It is a staggeringly stupid and incompetent management decision that made our moving experience consistently inconvenient and unpleasant. Im still giving 3 stars because the staff here, when you do see them, are very nice, helpful, and professional. They have just clearly been placed in an impossible situation by the idiocy of management above them. Oh and if you're one of the people that locks those carts in your storage unit so that no one else can use it, you are the worst, most worthless variety of human being that could possibly exist, and I will physically hurt you if I ever find out who you are. I'm not joking.

The process to transfer storage rooms was simple and easy to get done

Nelly was a Pleasure to deal with. Very accommodating, helpful, and works hard for the customer. Happy to have her there.

I love the management team. Very nice and always helpful.

Nelly, was very helpful, as she worked with me finding a unit to fit my needs and working through the rental process. I would highly recommend this location , and Nelly as well!!!

Your representative Yvonne was wonderful I had first rented a much too small unit and then I had to go back to get a bigger unit there was one of the Florida thunderstorms in the rain and Yvonne was walking with me getting soaking wet to open up and help me get the bigger unit that was awesome

The friendly and helpful manager, the location near to all your needs we are just moving to this area and I was treated as if I have lived here forever thank you Public Storage

Nice, clean, accessible for your convenience, good security. A little expensive.

I really enjoyed my experience at Public Storage, the area is always well maintained and the staff are very kind and professional. Nelly has great customer service skills, she is very helpful and respectful. Highly recommend.

The staff is amazing. Nelly is super friendly and very professional. She is always helpful and makes my experience a joy everything I am at the property. I will definitely go back for my future needs.

Area is well kept. If you call ahead and request something during business hours they are very responsive to help customers in any way. Nelly is a great property manager and really runs a great team.

The staff are very sweet and helpful, especially Casey and Nelly. I visited my storage unit almost daily trying to get rid of the items in it, and I was never given a hard time or felt uncomfortable. All of the rules and policies were communicated to me very clearly, I never felt unsure about how the facility worked. Nelly was very patient and ready to answer all of questions, she would even offer to help move some of my things when I she saw I had my hands full. Would definitely rent from here again if I need to.

We’ve had a 5 x 10 storage unit here since 2013 and recently needed to downsize to a 5x5. Nelly, who originally opened the larger unit for us, once again did the transfer and, despite a new computer system, never lost her cool. She is a gem! Not only is she personable, she knows her business inside and out. Each time we go inside, the store is clean and attractively laid out. Good job Public Storage.

Nelly was very nice, pleasant, and helped us a great deal with our storage decision. She gave us a tour, rented us a space and sold us some moving boxes. Nelly was great.

Nelly has to be one of the best customer service agents I've encountered. She is dedicated to the clients opting to rent from Public Storage. Nelly is the reason that I have elected to continue to use her location to include getting a second unit. Thank you Nelly.

I rented a unit after moving to Florida from Arizona. The staff is professional, units are clean, and this storage facility is well kept and run. Nelly is the absolute best. I would highly recommend this storage facility.

Kelly was fantastic!

A good place to store your stuff

Great Location and Facility - This is the 2nd time we have used them

The staff is great! I got a lot of help from Nelly, she helped with anything i needed and helped me look around the property, it was very clean and kept together.

Nelly was great! We had a little water issue with our old unit, Nelly got us a new dry unit on the same floor, helped us locate a cart and got us resettled, in less than an hour, we were we all settled in our new, dry unit and on our way. Nelly was very professional and pleasant.

great facility

The service is great and the facility is kept clean and secure.

Great property. Nice staff. Always very helpful.

The service is perfect!!!

I have a unit at this location and it's great!! Oh and cant forget awesome customer service too!! Thanks again!!

Nelly was very nice and helpful

Nelly is always personable and the facility is clean. She listens and truly cares about your needs.

Nelly is friendly, efficient and patient. Facility is clean and well maintained.

Excellent location.

Service is always expedient, the premises is clean. Worked with Nelly and Jennifer. They're great and willing to answer any questions regarding the facility.

Gilbert and Nellie are a awesome team i will recommend this property to my friends and family

Nelly was working today and she is a delightful person who provided all of the information we requested and made terrific recommendations. We have a storage unit there and the service and cleanliness is excellent.

Service is excellent, well maintained. Nelly (manager) is very friendly and gives thorough explanation.

Friendly service can always be found here at the Longwood location. Jonathan and Nelly are always friendly when I come in to pay my storage. I would recommend this facility for anyone looking to store in the future.

Gilbert Jonathan and Nelly gave me the Best customer service ever. Happy to rent here.

best storage placed I ever used pe

Nelly gave excellent service. Made changing units easy.

Nelly was professional, knowledgeable, and quick! She was also super gracious about helping me get moved in even though it was Christmas Eve!! I was using PODS before, and will NEVER go back thanks to this experience with Public Storage.

Easy access and good location

I was running late for the 30 minute before closing rule, but Jonathan stayed and took care of me. Great customer service and very informative. He took the time to walk me out to see the units and went through the entire process properly with me despite it being after his shift when we got everything complete. I'd recommend them to anyone looking to rent a storage space.

Awesome customer service! Leanette was so helpful, she obviously loves what she does.

Nelly and Leanette were very kind helpful and courteous. This is the place to go for storage!

Worst customer service...and I don't mean the receptionist... Management.... Moving out... Going elsewhere!!! After 15+ years and $30K !!

Great customer service provided by Nelly. She took the time to explain everything and help us chose our space.

Nelly was knowledgeable and made during business at Public Storage easy. She answers all the questions and concerns I had about getting a storage. Thanks Nelly, for making my experience wonderful!!!

Nelly is absolutely amazing. She went above and beyond to help me get the correct size unit. She is friendly, inviting and always helpful. I have been back and forth a few times to drop things off and she is always smiling and remembers who I am. You truly have a valuable employee. I have rented plenty of storage units over the years and I have never had a good experience until now. It just goes to show you that it's the people that make even the worse situations like moving, tolerable because of their ability to make you laugh. Thank you Nelly for the excellent service at Public Storage.

The best storage in town and clean. Thanks to Nelly she's always checking the property and cleaning. Best experience ever....Thank you Nelly for your hard work. God bless you

Great experience here. Jonathan and team can help you get boxes and moving supplies with a freindly attitude.

Thank you Gilbert for making my move in easy and for helping me protect my mattress!

Nelly was very helpful and made me getting my furniture out of storage a breeze

Jonathon and Nelly were beyond amazing and helpful with amazing customer service

Nelly was and is amazing and helped me super fast when I needed a last minute place to put my things!!! She was very informative and kept me posted and was truly genuine in her work! I would recommend this office to anyone who needs storage !!

Nelly was very nice and helpful. You need to have more people like her.

Nelly and Johnathan were very helpful and got me the best price.

The store associate was extremely helpful through the mess that our company had created. Walked us through the whole process and made it easy and enjoyable. NELLY WAS Great!

Jennifer was very helpful and friendly. Clean storage facility.

Nelly and Jonathan are awesome. They have been very helpful during my stay with public storage and made my experience very enjoyable. Thank you.

Jonathan showed me a unit that would work for me ,waiting for my move out date and will make a reservation for this property, very clean and I will be recommending my friends. THANKS

Cynthia was awesome! Showed me a few units and has excellent friendly customer service!

I had a space here with my brother and it made the transition really easy. From the customer service from the manager (Nelly), to the extra boxes and materials in store, Public Storage was a good choice!

Nelly does a great job.

Gilbert was a great help! Very pleased with our experience!

I had a reservation for a storage unit and it turn out to be too small ,Gilbert was very helpful in getting us the right size. Thank you Gilbert

We are very glad we picked this particular Public Storage location. It has easy access and is well lit and well maintained. Nelly is knowledgeable and friendly, being able to answer all of our questions

Nelly and Amber define the word professionalism. Extremely eager to work with you and are genuinely nice. Love this place!

Jennifer and Amber were great. Really appreciate the professionalism. Detailed oriented and customer first Focus. Rich Sprague

Excellent facility. Made so through the efforts of Nelly the Manager. She is professional, and a delightful person with whom deal.

Nelly is really good and other person

I had a great experience at this site. Nelly was friendly and a great help. She can pretty much help you with whatever your needs might be. Thanks again Nelly

A+++ Service and facility. Thank you Nelly for your great customer service.

Received very good service at public storage. Would recommend for others looking for a a place to store their items.

Brieanna and Nelly were great!

I was looking for a spot to park my trailer and mike waisted no time and found my spot right away. I highly recommend public storage.

I have used other storage options and Longwood storage and their staff have always been the friendliest and most professional I have seen. Mike, Nelly and all the staff I've encountered there will definitely take care of you. Customer Service is exceptional. This location has easy access plenty of parking and climate control is the way to go in my opinion!

Received great service!

Great service, great price! Thank you Nelly!

Nelly and Mike always so pleasant and helpful, when I stop by ask question!

I had a great experience at this location. Mike was very helpful and courteous. He answered all my questions and made the process easy.

Emily is very sweet and courteous. she's always willing to help and has a great attitude.

Thanks Leannette for being so nice and helpfull

Emily was very courteous when I came in and answered all of my questions and then some. The store part was spotless and freshly mopped. If I hadn't known it was raining the day I came I would have never known with how clean it was inside and how nice it was outside. The rest of the property was extremely nice as well. Very clean and not a piece of trash to be found! Extremely friendly staff!

Nelly was excellent, place is neat & clean.

Nelly was very helpful... I came in looking for information and she was very sweet... I definitely will return in the near future..thanks

We just moved from California to Florida and I hate moving! My husband is active duty military and we are constantly packing stuff up and having to find a decent storage unit (usually last minute) at our new location. I came in to the store today just to get an inquiry on Monthly rates because their location was perfect distance from our new apartment, and Nelly (the rep who was helping us) was super helpful! All the other times we had to find storage units it was always a nightmare. I felt like we were always being pressured or rushed. Today's experience was far from that. Nelly answered my questions. I never felt any rush or obligation with her. And because of such a pleasant experience I've decided to keep my stuff with PS. A big BIG thank you to Nelly for making this military PCS move that much easier for this military mama to 3 little children and a deployed husband overseas! You are a life saver!

I am trying to get everything together for a move to Florida and stopped by your facility to get some answers as to costs etc. for storage and spoke to a delightful lady named Emily. Emily not only answered all of my questions knowledgeably but with a smile that made the process all the more enjoyable. I have not yet made my move but when I do I will be heading right back to your facility to do business with Emily.

Nelly and Emily were a big help but I need an outside pull up unit.

I stop in to buy moving boxes and Gilbert was very helpful and he even carried the boxes to my car. Thank you for going the extra mile .

I had recently purchased a unit from this store and I have to admit, its always a pleasure coming back here. Whenever I'm having trouble with something, Emily, my customer service representative, was quick to professionally assist me in what was troubling me at the time... She gave me a great deal on my unit and though this store was a bit out my way, Emily made it all worth the while!! Highly recommend!!

This place is very clean and safe. Highly recommend this storage for anyone in the area or looking to move into the area. The person who helped me was Nelly, and she was very helpful. Great customer service.

great service Nelly greatest

Easy access, safe and reliable. provide great rates and is under air condition, very convenient, I never had a doubt my items would get damaged.

We had our storage unit for 2 years. Nelly first showed us our unit and also assisted us when we just moved out. She is very nice and especially helpful and considerate.

My husband and I have used this storage facility since December and we had NO problems are issues! Ms. Nelly was always kind and courteous!

I just want to say that I rented there for a year and was very satisfied with the property, it was very clean and very secured. Nelly is amazing person and very helpful when I needed her help. I wish I could rate this property more than five stars. If anyone needs to rent a storage space, this would be the property to rent. I'm very happy and pleased. Great Job Nelly :) Yessy

I have had my items at this location twice and both time have been a great experience

I give this location 5 stars because Nelly has gone above and beyond needed with getting us set up with our unit. We are moving our entire house into storage while we travel and after picking 1 the unit I wanted (Nelly suggested the bigger unit and I said no) it ended up we needed the bigger unit as she suggested. Needless today we had to move our unit and she made the whole process simple and painless. She even got us 1 unit away from our current which really made the switch super easy and fast for us. Not only was she great but she was super nice and playful with my boys and made our visit each time (5 times in 3 days) a pleasure. Thank you Nelly and the little girl who was working on Sunday for all your help. You ladies!!!

Nelly: tanto su atencion, como su eficiencia y trato son excelente, Me senti muy bien al rentar un storage el dia de hoy Feb 11 de 2014. Reciba un saludo. Orlando

This facility is the best storage center I have used in the last 5 years - and I have used a couple. Staff is always very polite and knowledgeable, and accommodating.

Gracias Nelly y Yessica por prestar tan excelente servicio y siempre ayudarnos a resolver nuestras dudas. Es la primer vez que usamos este servicio y de seguro que lo seguiremos haciendo cada vez que lo nesecitemos.

Wow !! Service and Cleanliness can't be beat...Prices very reasonable too !!

Thanks so much to Nelly for making my move-in experience super fast and easy today! I would recommend this location to anyone looking for a little extra space. Very clean and well-maintained.

Rafeal is very friendly and very helpful employee and have had no problems. My things feel safe and ok at my storage unit.

I'm satisfied with the service at the Public Storage has provided me. They bring a great an excellent service to me. Nelly, the manager, she is so dedicated to the customer service. I have been a customer at public storage for three years. Thank you Nelly and Public Storage for the great service you provided for me and my family. Respectfully, Zully Weidisch........ ;-)

Very nice place and very nice employees

Great storage facility and staff. The lady that helped me was Nelly and she was fantastic. She was extremely helpful and did a great job explaining everything. Best customer service hands down. I would definitely recommend this storage facility. I would advice to ask for Nelly. Super sweet lady and very helpful.

We stopped today to drop off a few things for a friend who is storing her household goods in this facility while she completes her move to another city. This was our first visit to this storage facility. My husband and I found the place to be spotless. The manager Nelly helped us get a cart to use to lug the stuff up to our friend's storage unit and then also helped us understand what is to occur when the moving company is to drop off a pod to be loaded with our friend's belongings in early November. This process is not familiar to us, but Nelly put our minds at ease with her understanding of what was to occur and how we were to support the process. You have a good facility here and a very good manager. Thanks for the good experience.

I recently had my belongins store at this location for a couple of months, I was pleased with the location and the cleanliness of the building. The staff was very informitive and helpfull since this was my first time storing anything. I was very impressed with the managers knowledge and assurance that everything would be taken care of. Rate five Stars because thats all we can but they deserve a 10 out 0f 10 for customer service. will do business again.

Incredibly helpful service! Nelly was knowledgeable and ready to answer any and all questions I had.

The O'Dell family has been a client for many years. The service has been satisfactory. However, the best service has been noted over the most recent years with Nelly always providing a friendly atmosphere upon entering the facility. We are very pleased with our service. The O'Dell Family

We visited to rent a storage unit today and had a great experience! The manager, Nelly, was very helpful and able to answer all of our questions and was very professional. :) Thank you!