Public Storage Self-Storage Units at 3725 W Lake Mary Blvd, Lake Mary, FL
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- RV Storage
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- RV Storage
- Small, Medium & Large Storage Units
5'x5'Online only price$ 27/moSmall 5'x5'
$ 27/mo $35Best Price LabelHurry!
- Climate Controlled
5'x5'Online only price$ 35/moSmall 5'x5'
$ 35/mo $46Best Price Label1 unit left!
- Climate Controlled
- Inside unit
5'x5'Online only price$ 36/moSmall 5'x5'
$ 36/mo $48Best Price Label1 unit left!
- Outside unit
- Drive-up access
10'x10'Online only price$ 105/moMedium 10'x10'
$ 105/mo $139Best Price LabelHurry!
- Outside unit
- Drive-up access
12'x10'Online only price$ 111/moMedium 12'x10'
$ 111/mo $148Best Price Label1 unit left!
- Outside unit
- Drive-up access
10'x15'Online only price$ 131/moLarge 10'x15'
$ 131/mo $174Best Price Label2 unit left!
- Outside unit
- Drive-up access
10'x20'Online only price$ 158/moLarge 10'x20'
$ 158/mo $210Best Price Label2 unit left!
- Outside unit
- Drive-up access
10'x25'Online only price$ 201/moLarge 10'x25'
$ 201/mo $268Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
12'x20'Online only price$ 214/moLarge 12'x20'
$ 214/mo $285Best Price Label1 unit left!
- Outside unit
- 24 Hour access
10'x20'Online only price$ 218/moLarge 10'x20'
$ 218/mo $290Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
10'x25'Online only price$ 225/moLarge 10'x25'
$ 225/mo $299Best Price Label1 unit left!
- Outside unit
- Drive-up access
12'x30'Online only price$ 282/moLarge 12'x30'
$ 282/mo $375Best Price Label1 unit left!
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near Lake Mary
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Lake Mary Storage Units Near Interstate 4
Lake Mary Public Storage has a fantastic selection of cheap self storage, less than two miles east of I-4.
On the south side of Lake Mary Boulevard, just east of Rinehart Road, this storage facility is easy to get to from Orlando Drive or State Route 417, as well.
With indoor storage units, outdoor storage units, climate controlled storage units, as well as individual storage lockers and vehicle, boat and RV storage spaces, this facility is equipped to handle nearly any self storage need in northwest Seminole County.
With no shortage of outdoor activity in the area, there is bound to be a whole lot of outdoor stuff that needs to be stored. A 5x10 storage unit can easily hold hiking and biking gear, while a 10x15 storage unit can also fit kayaks and canoes for trips out to Wekiwa Springs State Park. Go ahead and throw boating gear in there as well, to make getting out to Lake Jesup a breeze.
Families getting ready to move into a new home near Crystal Lake can use a 10x25 storage unit to hold the entire contents of a four-bedroom room with extra space to spare.
Once voted as one of the best places to live in all of America, and still one of central Florida's fastest-growing communities to this day, Lake Mary continues to attract families, professionals and some of the world's biggest high-tech companies, making for a unique and vibrant place to call home.
If space ever gets tight, or folks are just looking for somewhere to pick up a handful of moving supplies, don't hesitate to call on Lake Mary Public Storage, open 7 days a week.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 408)
Teresa helped me find the right space!! Thanks
Teresa was wonderful and helpful her service was amazing!!
Teresa was awesome!!! Very friendly, helpful and a great representatiewe of Public Storage! SHE MADE MY DAY!!!!
Service was great, the young lady answered all my questions, very polite and helpful. The owner of the Lake Mary location should consider pressure washing all the mold and mildew off the buildings and grounds
Teresa is good for your business
So easy to work with! Great facility! Theresa is fabulous.
Edited*** Note: 1 star for general business, 5 stars for service - Theresa is great, to say the least. Yea this place sucks and it’s all for your ‘convenience’. Every month I have to drive to their location to pay my bill because there is always a problem with their website. At first, it was auto pay and so I cancelled that after getting double charged. Now, I have to drive up to the store every month because their website “can’t find my account.” Yet when I call their phone line, a bot tells me that it recognizes my number as someone who is renting a unit. Can the bot help me pay? Oh sure, for $10. What if I need to speak to someone? $20. Saying they’re automating everything for our convenience is tired and they know it. As long as a the shareholders are happy I guess. They have one person who operates as the front desk service, security, maintenance and sanitation, and now technical support presumably, which sucks when you need to, I don’t know, come pay your bill because you can’t use their cheap website and don’t want to tip a bot $10. Service here is good when you get it though. Theresa has always shown me respect and kindness, even when I certainly didn’t deserve it, and I am highly appreciative of this. She is always there when I go as well, being the lifeblood for this location I’m sure. I wish this company would recognize what truly makes them special - hardworking, adaptable, gentle people like Theresa.
I didn’t appreciate the nice nasty lady who was in office today, August 5, 2023. If I make a reservation and decide not to go though with it, that would be my prerogative. I don’t owe you anything! The same is true for the company if they rent a reserved unit to someone else. Stop calling potential customers over and over again it’s unnecessary! I’m glad I rented from somewhere else!
Teresa helped me transfer to a great space and loaded the ps app.. Sha is Delightful !!😃
Teresa was great. She rapidly found a a solution to my problem and she saved me a bundle of money on finding a new unit. This location is great i been here 5 years and I really appreciate this location
The lady in the office was very nice and helped me when I ran into a hiccup with renting my unit :)
Teresa and Veronica were super helpful. Thanks!
It worked out perfectly for me to rent my storage unit for two months. Theresa was a big help and had great communication with me. Thanks!
Teresa was an awesome lady with much appreciation help. Very nice lady
Planned to move out of my storage unit due to price increasing without any notification from public storage. Teresa provided great customer service, she addressed my problems and saved a vacate! She’s a gem!
Came to help my mum with her storage today but upon my arrival I noticed the girl was already out there helping my mum in the rain that honestly made my heart melt I get worried when my mum comes up here with no help but glad to know she had help after all
Threasa was a great help!
| company is a complete scam!! I was promised a refund because I was not given the promotion offered.. I have spoken with customer service and they keep saying they will escalate my call to rectify the issue. However, the call disconnects every time and I have not been able to speak with an escalation specialist, nor have they refunded me or honored their promotional offer. **Updated** After multiple calls and hours wasted on hold, I was finally connected with an escalation specialist who was very rude. My overall experience with Public Storage has been horrible and I DO NOT recommend this company for anyone looking for storage. The headache of the staff is not worth it (especially when you’re moving and have so many other things to deal with). — If nothing else this company is a scam! I wish I could give 0 stars but the review forces me to give at least 1.
Teresa helped me get set up easily. She gave assistance with the app and she is a gem. Keep her!!!
Theresa was a wonderful help! Walked us through all processes and was very friendly!
Best service ever!
Came during the afternoon to buy boxes. No sign that the person working there was away and would be back soon. Just locked doors and sign that says we’re open with no one inside. Ironic. Called the help number multiple times, and they transferred me to the store which didn’t answer. Stood there for 15-20 minutes while calling and waiting for assistance before finally leaving and going to uhaul. Absolutely ridiculous service. This store seems to have good reviews so it’s strange to experience this level of bad customer service. I don’t suggest this location unless you call the store ahead to ensure there’ll be someone inside because if not, you may waste your time.
Teresa was fantastic!!! What a welcome peace giver she is on a hectic moving day!!!
Dear Public Storage, first, I want to thank you so much for having such a kind, helpful, caring, and professional person as Teresa as the store manager. She does her job with high quality and professionalism. Please keep her because she is a great asset to your company and your customers. I never received such service any meaning any storage service like what I have received today. Keep up the the word
Heather was a delight to work with after working experiencing an unpleasant experience with a very rude rep. Thank you so much once again.
Teresa has been super helpful for my Fiance and I we are moving in town and need a good space storage unit. Thank you for all of her help.
Teresa provided exemplary customer service. I got a new new unit and it was very easy and she was extremely pleasant to work with!
Update: After they read my review they asked me to call their “We Care” department. Every word I said was true and they literally laughed at the idea of keeping the rate or offering something better. They said I should be grateful for the 3 month extension of rate lock they already provided. The actual location manager said she’s leaving this company over what they do to their customers. Never ever plan on renting for more than 6 months. They will Jack your rate up horribly, force you to move into a new unit larger or smaller for a better rate then after 6 months Jack you up again. Only plan on this place for very short rentals.
Teresa was absolutely lovely and friendly! She helped me download the app and transfer into a new space. She saved my life!! Love renting here!
Teresa is the best property manager ever! Thanks for all of your help in my time of need without any reservations! The best
Teresa is the best! She was super helpful!
Teresa was amazing, she was very nice and held me with everything I needed. The price was amazing and she informed me of all the terms and fees. Highly recommended.
Teresa was great! Perfect place perfect price
Very friendly place and a great location. When it comes to customer service, I would say Teresa is the best. Very friendly, helpful and professional. Thank you.
At Public Storage in Lake Mary, Heather was pleasant, attentive, and professional. She is knowledgeable and took the time to answer all of my questions and concerns. She provided excellent customer service....
Teresa was crazy helpful and with a very positive...
Teresa help me have money today
Teresa is the Best!!!
Ms. Teresa she was so wonderful and helpful to me and my need 👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾
Teresa helped me so much with to manage my public storage and also gave me insight on the public storage to make my experience with making payments and updates on my account. She is wonderful and has amazing customer service !
Teresa was great. Very helpful!!!
Teresa showed us each space till we found the perfect spot!! Thx Teresa
Teresa was Anazing!
Teresa was such a great warm person to speak to! Upon arrival her customer service skills went beyond my expectations! She knew exactly how to explain all the boxes and how to use them. I am moving and we all know how stressful moving can be so it's nice to walk into a place and be greeted and helped by such a great person! Thank you Teresa!
Teresa was a big help with helping us get a reservation for our work truck.
Teresa helped us get the right space to store our goods today! She was so helpful and loaded the phone app for both us wonderful experience :)
Miss Theresa was a wonderful professional amazing person at your Lake Mary location ! We hit it off completely…. I hope a friend for life!! Explained everything perfectly and enjoyed her happy nature positive and joyful aura!!!! Blessings to you always💗
Teresa was awesome. Spent so much time sharing how to use the app and helping pick the right size storage space.
Teresa was very helpful!!!
Teresa was excellent . She found us a good storage
Teresa was awesome
One of the best and friendly facilities Ive every experienced! Ms teresa was one of the best encounters I could have had. Quick easy and friendly services. I enjoyed our conversation ms teresa! Thank you for telling where to find the perfect pet on top of explaining everything to me that was easy to understand. You’re the best!
Theresa was great to work with to rent my space.
Do they have climate controlled units?
I have been a long time customer and I have to say Teresa takes the cake when it comes to customer service. She is always looking out for the best interest of the customer and has alerted me several times to my unit not being locked properly (my mistake!) or maintenance issues that need to be addressed. Really cannot say enough for how much she has the customer's best interest at heart.
Theresa was so helpful and really went above and beyond and helped me to get the best unit for my needs.
Teresa was extremely patient and helpful today. I was trying to rent a unit and complete the paperwork online with my cell phone. It would not work after multiple attempts as well as a call to the help center. Teresa was able to ensure that I got my unit reserved which was of course my primary objective. Great customer service.
Teresa was amazing to work with. She was so friendly and makes you feel at ease. She explains everything thoroughly and efficiently. Thanks so much!
Great place that helped me find the size unit I need at a great price
Teresa was an amazing help for what sometimes can be a difficult issue (finding the appropriate storage unit). We moved our business to this location and saved a few hundred dollars. 100% recommend using this business.
Teresa is awesome, she reached out to me right away and got me the right space for the right price. She is great.
Teresa is the best !!!!
Teresa was thorough and a pleasure to work with in getting us signed up.
Teresa was amazing! She helped me immediately get exactly what I needed!
Teresa was very kind and very helpful!
Teresa at the office was really friendly and helpful. She went above and beyond. Thank you Teresa for helping our customer!!! Appreciated!!!
This is best place to go the front desk lady super awesome I highly recommend coming here
I can't say enough about the help I received from Teresa. She patiently helped me set up my account & figure out exactly what it was I needed. She's professional, caring, & very informative. I will recommend this storage place to everyone I know because of her. She's a pleasure to do business with.
Teresa is the best great helpfully
Thank you so much Teresa for making a difficult situation in my life so much better. You are the kindest lady & I am so glad I chose to rent space here. If not for speaking to you I would've rented elsewhere, but you were do nice I just needed to be here.
Teresa was polite and professional and helped me find a space to fit my needs and my budget. Great place to store!! I'm here again to tell you how helpful Teresa has been, got me into a bigger space :-)
Teresa helped me get my tape loaded. Very helpful and much appreciated
Teresa help get the right space for our goods
Teresa is amazing she really helped me get through a tough situation. She went above and beyond even after I left to help me with my situation! Thank you Teresa you are a gem
I was assisted by Teresa to select the right space for my storage. Thanks for loading the phone app for me! Really easy and helpful
Teresa was very helpful and was able to get us a unit on short notice. Thank you!
I enjoyed the professional service by Teresa today! She was fast and helpful
Teresa was awesome! Answered all my questions and was extremely professional and fast.
The service here is wonderful! If you think of going to another, don’t bother - Teresa assisted me with every and any question I can think ! She made my trip to Florida Welcome and I’m happy to have arrived here as opposed to Orlando which was my original destination. Super clean, so seamless, doesn’t force or upsell , Just simply a great experience ! Did I mention clean?! It’s the most important for me ! Thanks so much Teresa, I’ll see you
Teresa gavevme,the,right space for great rate,and we loaded the phone app on my phone ;)
Teresa is absolutely amazing , helped so much got me the perfect size unit for me , helped so much with the phone app and every went so great ! Really appreciate public storage !
I had an easy, enjoyable, and effective experience signing up for a storage unit, and the contactless entry worked seamlessly once set up. Highly recommended!
Teresa is amazing! Super knowledgeable and kind and helpful! Thank You.
Mrs. Teresa was absolutely amazing, super helpful and easy to talk to!
Teresa is the best possible employee public storage could ask for. I have been dealing with her for about a year and she rocks always a huge help. Absolutely amazing service I would give her a 10 star review if possible!
Teresa was awesome! So professional and informative I’ve never had to use one of these units before so she showed me everything on how to use it and how to use the app. She represents this business very well.
The support was amazing and the team at the five are smooth as the other side of the pillow.
Great customer service!
Teresa is so kind and helpful. So glad I came to PS
Teresa was absolutely wonderful. She made the process very quick and easy. She went above and beyond with helping me get the account and app set up. The whole process took less than 15 min.
Teresa was a joy to work with! She always is! The store is very clean and shes always very patient to help me with all of our units! Shes a GODsend for this location and extremely grateful for her! I have a unit at another location but come here to get helped by her!
Teresa is great! Super helpful and very kind 😊
Teresa was super patient and kind to me as we tried multiple units. Finally finding the perfect fit for my trailer etc. Highly recommend Public Storage in Lake Mary, and Teresa’s service.
Teresa was the most helpful person I have ever had in renting a storage unit! She explained everything in detail and took the time to explain every square inch of closing the deal! Great customer service!
Teresa was an amazing help at getting me set up and with no hassle and no fuss and she was an all around amazing help.
Great job Teresa
Teresa is so helpful and knowledgeable about the facility. Nothing is to much to ask from her. I have multiple units at this facility and it’s an awesome experience!!
I gave them a three mostly because of the price hike of just three years ago has more then doubled !
Teresa was very helpful & friendly!
Teresa is very patient and thorough... Love this location!!!
Teresa is the best! She helped us get all setup with our next storage unit and get the Public Storage app setup on our phone.
Teresa is the best! She told us everything, no doubts! If you want storage in Lake Mary, just come to public storage and talk to Teresa!
Came here to rent a storage unit Miss Linda was absolutely amazing Went above and beyond great customer service great person
Teresa was super helpful and friendly
Teresa was amazing she was so helpful getting me get started with the application.
Teresa was very helpful with getting my unit set up
Staff was very helpful checking in and checking out. Never had any issues getting to my stored items.
Teresa was able to provide amazing customer service and was very helpful and knowledgeable and was able to provide all the information i need it. Definitely very happy with the service.
Teresa is very kind and help me a lot. So comfortable!
Mrs. Teresa is amazing I had an amazing time through the entire process all I can say is it’s an experience to have worked with her thank you again Mrs Teresa
Teresa was great and explained each step including the downloading of the Public Storage app.
Teresa was absolutely great, she gave us all the information we needed and more! Awesome customer service!
Awesome customer service. Thank You!
Teresa's Very help and kind and knowledgeable. Overall excellent experience.
Teresa was very friendly knowledgeable and fast!! Thx for loading my phone app
Teresa made the process easy and she is very nice to deal with. Facility is clean and well maintained.
Teresa, the manager, was outstanding!! She showed us the available unit and when it was swiped out from under our feet (due to someone reserving it online) she went above & beyond to get us a unit at that price. The location is very safe & easy to navigate!
Teresa was wonderful helping me load the app on my phone and as so kind
Teresa is a great person and gave me excellent service.
April was very knowledgeable and helping throughout the rental process. No issues. Thank you
Teresa was fantastic with the process and saved me a ton of headaches! Thank you!
Teresa was amazing and helped me out so much today!
This is a great facility. Teresa helped me set up my unit and also helped me with packing supplies. She was super friendly and made it a very easy experience.
Teresa is very helpful and friendly, would recommend
Teresa was awesome and very informative 💕
Teresa was very excellent with helping me rent a storage unit.
Oh my goodness. I cannot say enough about this place. Teresa, the woman in the office, was unbelievably helpful, kind and professional. My mother had just passed and I was there to empty her storages. Never having a storage unit before I was a clueless mess. She helped me from beginning to end. Teresa is constantly taking care of the grounds picking up trash, checking units and keeping everything clean. She knew I was alone and when she did her work duties around the grounds she would come by and check on me. Teresa i hope you see this. You were so helpful. I needed an Angel like you. I hope your bosses know what a gem you are to them. Thank you thank you. FAITH from Texas
Teresa was very helpful getting the right locker set up for me!
Teresa is the best! She got me into a unit so quick and answered every questions I had. Thank you so much!
Teresa was very helpful with my questions regarding the increased rate. She helped me through the process to petition for a lower rate with successful results. She was friendly and understanding.
Teresa was a great help. I was in and out within 20 minutes and she helped me find the perfect space that i needed and made everything so easy and clear to understand! Definitely would recommend this location!!
Teresa was so amazing and very helpful and got me everything I needed today. I would always us this company due to here
Teresa hizo un excelente trabajo felicitaciones
Great storage facility. Teresa was nice, friendly, and clear during the vacate process. Will use again next time we move!
I reserved online and Teresa had me in an out. She was very thorough and explained everything. Very friendly and Great priority experience.
Teresa helped us out today and was amazing!
Teresa was incredibly helpful.
Excellent customer service.
The property is nice and clean, very unlike the others around town. The units are not nasty. I really like Teresa! She’s always so nice and personable when she’s in the office or out and about on her little golf cart thing. She’s always asking how we are and if we need assistance. You need more like her!
This is a great place and Teresa is amazing at her job she walked me through all the steps of renting storage. Thanks Theresa for all your help you're the best!
Teresa provides the best customer service period! I currently have two units at this location and was looking for a third but with two garage doors. At the time I came in there were non available. I visited two other locations and the same situation. She recently contacted me and told me there was one that just came available. The process was easy and love doing business at this location. Look forward to continuing to do business with this location & Teresa!
Moving is already stressful enough. Teresa whom helped me move into the public storage followed my guys as they were putting boxes and etc into the storage unit. About 2 hours later Teresa called me. Teresa stated that your guys left the box spring. I told her I doubt that very seriously. This is a reputable moving company. She then proceeded to tell me I had 24 hours to move the box spring or I would be charged. I told her I would come by immediately. I contacted the moving company they informed me that they put everything into the storage unit. I went by the storage unit to find the box spring that Teresa said that my guys left on the side of the building. While I’m driving around- Teresa rode next to me in the golf cart. Teresa stated, oh it’s not here. It was on the side. As much as I wanted to say something rude. I left. This is not okay. Teresa if you’re reading this. Next time before you have someone waste their time. Please review the video. People remember how things made them feel. Please do better. I know we’re in Lake Mary but this is not okay.
Great experience with Teresa. Quick setup, easy in/easy out. Ready to go in 15 minutes. If you can get a unit here, take it. They don’t last long.
Teresa and Dmya were great. Teresa contacted me once they had an opening for a unit I needed. Dmya and Teresa both showed me the unit and helped me get everything sorted out. Thanks to both of you!
All of the rave reviews about Teresa are absolutely true. She really is a gem and made me feel like she genuinely wants the best for the customer. I am very pleased with the company, their rental process, the competitive pricing and especially with the wonderful customer service I received from Teresa. Very rarely do I walk away from a purchase and feel this good about my decision. I highly recommend this location, I believe they are the very best.
When I went there April helped me it was a super fast super easy experience and one of the politest people I've met all week thought I would have to spend $100 a month on a 5x5 turned out to be less than $40
Teresa was amazing! Office was supposed to be closed at 5pm but she was willing to wait for me since I was already on the way. Teresa was also very clear and helpful throughout the process. The facility was clean and well-kept! Strongly recommend 😊
My experience was absolutely amazing. The manager Teresa was extremely helpful. Ask for her if you need anything
Teresa was amazing and very helpful. In a very stressful time she made it super easy to check one thing of my box. Thank you!
Clean Professional fast friendly service. Erica is awesome 👍🏼 I’m still here and absolutely love this property. Highly recommend ❤️
April got me in and out real quick and easy no hassles!!
Teresa was great helped with everything I needed and more! Perfect service
Teresa and April were wonderful. They helped me get started with my unit. When I realized it wasn't big enough, they found me a great larger unit. They were extremely friendly and professional.
Teresa was very professional and polite, and the setup process was smooth. Clean and secure facility.
Teresa assisted me to load the PS ohine App so I make payments from where ever I am She showed how to open the gate and make changes to my account Thanks so much!!
Once I got moved in, all was good. No issues accessing and leaving and checking out. Most staff very friendly. Security seemed good too. HOWEVER, the start was very bad. I was lied to repeatedly about fees from the person on duty. She told me 3x that we covered ALL fees yet when I finished the check in online, it added a $24 admin fee. I went back and reminded her that she never mentioned that. She said there's nothing anyone would do. The manager agreed. Also said fees would run monthly, so my check in on the 16th would repeat 16th of each month as I'd planned. Another lie. I was very angry.
Great storage facility. Good size storage units. They have both climate controlled and non climate controlled units. Used to have reasonable rates but now prices have gone up. Easy to access units that open to the outside
Teresa was just great. From start to finish I have no complaints about my experience with this location.
I would like to Thank Teresa for giving me such excellent customer service and making my move in Fantastic!! Excellent employee!!
Teresa was very was very helpful and friendly. I appreciate her services.
I called into this location to acquire about pricing and availability. Teresa was very kind and held me decide what size I might need.
I came to inquire about renting a space. Teresa was so friendly! She answered all of my questions and showed me a unit so I can determine if it would be the right size for my needs. Teresa explained the process well and I am happy with the friendly service she provided.
I would like to say thank you to Teresa for helping renting for the first time in my life and she was very friendly, patience w me and she went over the process. I don't usually leave reviews but we need to support people like Teresa she went above of beyond. Thank you Teresa for your support.
Super impressed with the care and professionalism Teresa showed when I went in to rent a unit. This is a great location, and the customer service was fantastic. Thank you.
This is my first time purchasing a storage unit and all u can say is Teresa help me though it all. Teresa let me know about the app and how I can use it to view my bill, gate #, even open the gate from my phone. I highly recommend going to Tetesa if you need help.
Teresa was wonderful! Teresa helped me find the perfect unit. Teresa also helped me get a great price!
It was such a pleasure being helped by the property Mgr Teresa.
I want to thank Teresa, For outstanding service at public storage, lake Mary Fl. She walked me through every step of the way, very good customer service. Very nice person.
So I’ve been to this property a few times now since we started renting a couple units here. I have been to several public storage facilities and although I can’t complain about any of them I would have to say that Theresa at the lake Mary blvrd location goes out of her way to make sure you have what you need to make things easier unloading and loading your car from your storage unit. She’s got a good sense of humor and will make you laugh. I’ve seen her doing everything from mopping up messes to cleaning up trash to trimming bushes out front to working behind the desk. I owned businesses myself and I know how important it is to have these type of employees working for you
Teresa was an amazing help!
Teresa was amazing walk us through all the steps and Explained everything to us very friendly the ground where very clean as well.
I had great service and help from Teresa, I love the friendly service. I would recommend to other friends and family to rent here
excellent customer service, Teresa is very friendly I really appreciate it
Teresa was a blessing even though I was renting storage in Ocala, she walked me through the process of the online rental and even called the Ocala Public Storage and worked out all the details. Wish I were renting at the Lake Mary location. THANK YOU, Teresa! And for all the extra help with my moving questions from where to donate household items to local guys to help load. It is so good to find someone of her caliber that goes above and beyond!
This has to be the cleanest, well organized storage I have rented. Teresa is so polite and treated us like family. Would definitely recommend this storage facility to anyone.
Teresa is the best employee there everrrrrrrrr this location is awesome.
Teresa was very courteous and helpful. Great place! would highly recommend!
Great service from Teresa. She was very helpful - beginning to end.thanks Teresa
Thank you Teresa for all your help!
Great service from Teresa. She was very helpful - beginning to end.
Teresa was amazing and very helpful
I've had storage here for at least 10 years. The staff has always been friendly and helpful. Convenient location and hours.
Service was easy with Teresa..
I really liked keeping my stuff on this site. I definitely recommend it. I gave it to him because I moved to another area. Excellent service from Ms. Teresa. I recommend it.
Teresa is a cool person and helped me with exactly what I needed and answered all the questions in detail and with great patience
Teresa was wonderful! Patient and available for all my questions. She took time to explain in detail as I am new to public storage. I had an amazing experience from the very start. I would highly recommend.
Very nice lady D’Mya helped me today very courteous and showed me everything I needed to know with public storage if you ever need storage don’t hesitate to give her call!!!
No pressure, options, happy to present options (regardless of how hot it was outside between buildings), walked me through the lease process seamlessly. Prior service Army Officer with plenty of experience with moving and storage unite - hands down - the BEST experience. -thank you D’Mya
Thee worst place to do business. Hired a moving company to move my things from storage and the key did not work. This is the lock and key they made me use. Asked for assistance and zero help, told me to call a locksmith, they could not do anything because the District Manager was off.
Jennifer who runs the front desk and the whole entire storage unit is an excellent representation of public storage. She's compassionate she's helpful and she goes above and beyond and for that she's very much appreciated and very much an asset to this company they really should have
We came to public storage for the second time and had the most incredible experience with Teresa! Her energy was so vibrant and she was so so helpful! It was as if you were being helped by a loved one! We came to get our storage needs met and left with so much more after such a pleasant interaction. We didn’t stop talking about it for days! Thank you for hiring such a wonderful team member. We were fortunate to meet Teresa and will never forget the time we got the opportunity to have her help us! Our storage unit is pretty great too, I should add! - Bianca & Bryson
Jennifer was very knowledgeable and friendly. Great customer service.
I met with Teresa, she was helpful, professional and much more than you will expect. thank you very much was pleasure to deal with .
TERESA WAS VERY HELPFUL
Teresa went above and beyond amazing customer service and I am so happy she was able to save my day and she is so kind and sweet!!😀
Met with Teresa, If I could give her 10 stars she would have got them. she was helpful and very professional as well a caring to my situation . An absolute pleasure to to rent my storage unit with Public Storage . Teresa is a ten star employee. Keep the good employing people like her.
Jennifer was very helpful with our decision making and finding us the best unit for our needs. Thanks!
Jennifer was very nice.
Easy to use storage facility not a bad location plus it’s very clean with a restroom on site
Jennifer made renting a storage unit this morning painless and fun - very professional and most personable
I am back again I was soooo happy to come in and see Jennifer still here she is the main reason I continue to come back and rent here she is the absolute best!!
Had a great experience buying boxes. Teresa was very pleasant to work with
I came in to Public storage today and had the most wonderful experience. Jennifer is one of the best employees y’all have. She was so polite and helped me with all my needs and then some!!!! yall definitely need to give her a raise cause she’s so deserving of it. Great job Jennifer keep up the good work .
Jennifer was AMAZING!!!!!
Jennifer was super helpful and friendly, answered all my questions and offered useful suggestions. Made a difficult time easier to deal with, which I very much appreciated. Highly recommend
this is brad Johnson, I was at the storage today and Erica was very helpful. She is very good at customer service and i would highly recommend using Erica at public Storage Lake Mary.
Jennifer was extremely helpful and understanding to my situation. The office is very organized and spotless as well which is a plus!
Jennifer and Erica are awesome! I leased the perfect unit today at a great price. Customer service was outstanding. They made this so easy and helped me get exactly what I needed! Thank you ladies!!!
Just called and had to deal with me losing my keys and have to get a new lock put on my unit and talked to Jenn and she was so sweet and helpful! I’ve had a unit here for 2 1/2 years now and seem to always talk to her when I have a problem and she’s always so pleasant and helpful! So happy I chose to have my unit here.
Went today and was helped by Jennifer. She hooked me up with the size unit I needed and answered all my questions. Awesome place. Will recommend to others.
Jennifer was amazing she was very helpful getting me in the space that worked best for me
Jennifer was super helpful, and friendly. The place was super clean, and looked new. I was very please with the service. The location is also perfect. Overall happy with everything.
Went and Jennifer greeted my wife and I. Jennifer was such a wonderful blessing to deal with....... Like a breath of fresh air ! She was able to offer us terrific deal on a 10 X 10 climate controlled unit. In and out in about 30 minutes. Great lighting and very clean. This is the place to go in the Lake Mary area. Thank you Jennifer for treating us like family.
I was running on a very tight schedule and Jennifer was able to schedule being able to see me just in a way that got me to where I needed to be on time as well. Not only that she was very professional at being able to help me with any questions I had. I would 100% go to this location again!
Erica was super helpful and friendly The property is clean and unit are well maintained
Jennifer was very helpful and friendly and helped me find the right size storage unit. She made the process very easy and quick.
Jennifer was fabulous. She went above and beyond helping me. I’m so grateful for her help!!
I came in to buy some boxes Jennifer showed me some really good deals you have with the paks now I feel like I have everything I need to complete this move!
Jennifer was AWESOME! I made my reservations on-line approximately three weeks before needing the unit. Jennifer reached out to me the same day to confirm and inform me I'd receive follow up emails. A great location for me as well as being clean and organized. Jennifer also explained how the facility operates as this is my first time renting a unit and offered assistance if I should encounter an issue.
Jennifer and Erica are very friendly employees. They go above and beyond to help their customers with storing needs. Thanks again Jennifer and Erica.
Update: I returned to this location a few days ago and was really happy to see jennifer was still here i bought some more boxes because now I am helping my mother move and as always jennifer was awesome!! I came in to buy moving supplies and jennifer was very friendly and helpful I will definitely be coming back here when I need more stuff thank you jennifer
Jenesis and Jennifer were very nice and helpful. They made the process quick and easy to understand. The units are affordable and spacious and everything looked clean. Great experience getting a new unit.
Jennifer was so very helpful...she really knows about storage she was able to help me with all of my storage concerns and made sure to as she put it "get us in the right size space
This facility has always done a good job for me. They keep it clean and I feel like my belongings are safe. Jennifer, in the office is extremely helpful and pleasant. She has been there several years and is extremely knowledgeable . I recently had to close out because I was moving the equipment stored there to another city. But if I need a storage facility in Lake Mary this is definitely where I will go.
Jennifer was super helpful. My unit accidentally was rented before I got there and she made it right. Updated 5/24/2020 - seriously don’t waste your time. We have had more issues with no one EVER being in the office or answering their phones. This means we cannot get a cart to save our lives 90% of the time. Seriously horrible customer service. We are cleaning our unit out and being done with them.
Office is not very good at returning your phone calls.
Nellie has been very helpful ,she has a great personalty.Answers all my questions and does keep the property clean.
Jennifer is amazing, she get it done and your rental worries are put to rest.
Erica and staff made renting my unit super easy and quick!! Great staff and professional!! Lorenzo -A.G.U. Roofing
Erica and Jennifer were super helpful and walked me through the whole process. These are two cool ladies😄!
Jennifer was nice, she made the process easy and helped me with any questions.
Great service and friendly staff. Erica was a pleasure to work with. Fast check-in and walk through of the lot and our storage unit. Pricing is competitive. I got a great deal online.
Had an excellent experience with Erica who went above and beyond the call of duty. Much appreciated
location great access to major roads and safe. Friendly manager : Jenifer I am a repeat customer higly recommended. Pedro Antonio Garcia.
Jennifer was amazing 15 lit fams 🔥🔥🔥🔥🔥💯💯💯💯💯💯💯
Erica and jenn was awesome Z highly recommended
No frills storage solution. Regular rent increases. Could use some upkeep.
Absolutely the rudest most incompetent people “working” here. Do not waste your time with this place. They gave misinformation and didn’t know what they even had available. Disinterested, no customer service, thankfully have MUCH. better options in Lake Mary with helpful friendly employees that work with you.. Would never want items entrusted to such unprofessional staff.
Great job Erica and Jennifer. Very detailed and helpful
Good place to rent from never had a dull moment "Jennifer "is the best very helpful and quick .Every time I come to my unit I always see her cleaning and asking how am I doing ....👏
Jennifer was a nice employee, and payed alot of attention.👍
Jennifer was very helpful especially when we moved to another Public Storage location closer to where we live
Jennifer was the best she really knows her job she gave us alot of information about units and her property when we rented here a few weeks ago i will definitely recommend this property to my friends and family
Great customer jenn
I came here to buy some merchandise and jennifer was very helpful and she had alot of knowledge about the products
I never used a storage unit before I was really nervous but Josie was very helpful to me she was very nice and kind after talking to her I was not nervous any more thank you Josie
The staff is really friendly, and answered all my packing questions for my upcoming move!!! Jennifer is great!!
Is the office right there?
Jennifer (the property manager) was very pleasant and helpful. Thank you Jennifer!!!
Teresa the fill-in manager for Jennifer was wonderful to work with. She helped me every steps of the process in renting the storage space. Great customer service. Thank you.
Online reservation process was easy, in office follow up was too. Jennifer was friendly and helpful, and got me set up quickly. Very happy with the overall experience.
Jennifer was very very helpful. She made the process fast and easy. Had a few questions in which she explained and made things very clear to me. I would recommend any to try out their storages. Thank you a lot jenn your awesome 😊😊
Jennifer great very helpful and friendly! Would recommend this place.
I had to rent a storage space in anticipation of the major hurricane Dorian. I arrived at the store 5 minutes before closing. Jennifer was nice enough to stay beyond the closing time to accommodate me and make sure I got the storage space that I needed. I was very pleased and impressed with Jennifer's patience and professionalism. I would give 10 stars if I could
Great service josie
Josie was great awesome customer service
Jennifer at front desk was awesome .. great customer service ! Thank you
Josie best customer service
Josie was the best thanks for all the help in finding the right space at the best price
Friendly staff and everything was easy to access for info and payments. Jennifer and Susan were very helpful in my needs. Thank you ladies.
Extremely professional and friendly. Jennifer and Susan are amazing. Clean and spacious storage unit Definitely recommend them
Yes as usual .... I'm always have a good experience at. The workers. N this time .ms: via was so helpful. On my questions, n doubts,. I have a good experience all the time.
Jennifer was awesome and so helpful. I ended up saving $35 a month moving to this location.
The Lake Mary, Florida storage is a rip off. I had a unit 2 x's as 10x10 and climate controlled for 1/2 as much in Apopka. And one of the managers, locked herself out, and popped the lock with an umbrella, through the mail slot. Real professional.
Jennifer was very professional, and knowledge and explained everything, was very pleased with her service showing me the wonderful storage options!!
Jennifer was so helpful and a very good personality and she knows her job very well
I have had the opportunity to rent quite a few storage units in my lifetime and even more frequently since Hurricane Irma. The only time I take the time to post a review is when my experience has been extremely positive or extremely negative. I am so pleased with the level of courtesy, efficiency, and professionalism I have received by Jennifer at the Lake Mary Public Storage (conveniently located on Lake Mary Blvd) that I had to stop what I was doing to give her a 5 Star rating. If there were more than 5 stars I would give them! I have one less thing to worry about knowing my things are safe and sound and under the watchful and professional eye of Jennifer. I only hope that Public Storage recognizes your value as an asset to their organization. Give this girl a raise. Please note that I have never met or have had any interaction with Jennifer besides this recent one. I do not have any association with Public Storage. I do however like to recognize outstanding customer service when I recieve it
This is our 2nd time renting a unit at this location! Jennifer did a great job setting up our new unit for us and was very helpful! Very happy to be renting another unit here!
A busy, facility that nonetheless is clean, secure, and well maintained. Really, though the floors are spotless! The staff that I've interacted with, Jennifer and Susan, are helpful and professional. Thanks for all your help, you guys!
My husband and I were looking for a storage unit and Susan at the lake Mary location was very helpful and extremely friendly and professional.
Jennifer was very knowledgeable and friendly; the process of renting a unit was quick and easy.
First time visit. We were shown several units and finally decided what we needed. Jenn and Susan were very helpful and friendly.
Easy breezy and fabulous
Property manager Jennifer was very helpful
Jennifer and Susan were efficient attentive and pleasant. Took no time to check in.
The rental application process was very simple and easy. The property manager Jennifer was very professional and courteous. I highly recommend renting your storage unit in this facility if you are in the area.
Jennifer did an awesome job getting me set up with a storage unit, got me in and out quickly. Would highly recommend this place, been here before and came back.
Jennifer had a lot of patience with me today and explained everything thoroughly to enable me to choose the best storage and size for my situation. Very good customer service. I feel confident in saying I chose the right place. This had to be edited as the situation has dramatically changed. First, let me add that the review above was after day 1. I guess the customer service is only good before sign up. I'm going to try to write this review more objectively. First, I put my stuff in the storage because I had to live in my car for two months.(my problem). Last week my key broke inside the lock and I was unable to get to my unit. I let the girl at the front desk know. I wanted to get my suit from the storage unit because I had an interview and I needed a suit. It's hard for veterans to get jobs these days so first impressions are everything. Well, the lady at the front desk said I had options. I can wait for management to break the lock. (more on that later) or I could call a locksmith to have it done. She stated that the lock I had could not be cut with cutters. I told her I will just wait for management. She stated that she didn't know when she would come. So I decided to go to Goodwill and buy a suit, shirt and tie for my interview on monday. That same evening I got approved to move into my apartment on...wait for it...Monday. I was thinking it was perfect timing as I was sure I would be able to receive my items on monday. After my interview I received the keys to my place. I did not get the job but that's ok. I immediately went to the storage unit at 2pm. the lady at the front desk contacted I believe her name is Ashley Wilson. She got a reply stating that she would be here at 4pm. I decided to leave and come back at 4. Obviously, I was busy getting my apartment set up. I came back at 4 and waited....and waited...and waited... all the way until 6pm. She still had not shown. I was upset. Around 5pm I'm trying to solve the problem. I'm asking what tools do I need so that I may cut it myself as I was told regular lock cutters did not work. She did not know. Not only that but she told me the ONLY person allowed to cut the lock other than the owner of the unit was Ashley. I'm thinking to myself that you have at least 5 storage units in the same district and NOBODY knows how to get the lock cut. She stated that this was a service to me. I get that but don't tell me you are going to be there at 4 and no show. Now I've wasted a lot of time. I called the locksmith and he said it would be 100 dollars. That's after I've waited for him to get there which he didn't know how soon. I'm wondering why there is ONLY one person able to cut it. At this point I'm wanting the police to come because all of my items are literally in the storage unit. I was fed up at 6pm and was telling the lady that cops will probably need to be here tomorrow if i have to come and the lock STILL is not cut. This is horrible customer service. It was already bad that the lady didn't know what was going on and stated that she was new. I'm thinking that even new people should be able to call a different Public Storage to find a solution to the problem. She stated that everyone was not answering and they were probably in a meeting. So let me get this straight. Everyone from all 4 or 5 locations are probably in a meeting at 5pm? The Lady at the front desk was patient with me but she obviously was new. After I knocked down a display unit I left and called the VA crisis hotline which is why I am writing this review and not hunting down the person responsible for this. This is horrible customer service and business management. Why not have the tools on hand and just charge people a premium to get the locks off? I'm pretty sure I'm not the only person who has had this problem. Also I know that if someone doesn't pay they will get the locks cut off. I'm not understanding why this horrible business practice cannot be changed for the betterment of the company AND for the customers. Customers don't care to pay something a little extra that is a quick fix.Horrible
The lady that helped me , Susan, was very helpful and friendly. She helped me determine what was the best storage size for me. I was just looking today, she took me to several units was patient, kind and very knowledgeable.
I came to get boxes they have a great selection and Jennifer was very helpful!!
I came here for boxes today and was asking about storage Jennifer was very helpfull and informative when i am ready to store i will definitely be coming back here
Jennifer was Awesome!!! She helped me so much with all the questions and payments. Thank you Jenni! 🤗
Jennifer delivered great service today!!! She was very nice and informative in helping me select the right unit to fit my needs. She displays excellent customer service!
Jennifer was great. Smooth experience getting my storage units. Very clean and professional.
They take excellent care of me and my needs! Jennifer is very helpful and accommodating!
Thanks for the A+ service staff. Both ladies Jennifer and Susan were super accommodating, very professional, and curteous. Thank you for a great experience
Very good service from Danielle!
Good prices and friendly service
Staff worked me through, making for an easy first time storage rent. Big thanks.
Jennifer was fantastic. Answered all questions gladly, great sense of humor, and very patient..Property is clean. No problems!
Outstanding customer service! Jennifer was very helpful!
Great location for all you Storage needs. Staff is very nice.
Very friendly and helpful staff!
Good and clean place
How long have yall been around
Thanks Jennifer! You made a cross country move (family of 6) almost fun :). I will always come here first for any of my storage needs, and I will recommend to others.
Very clean and organized. Service was excellent. The manager Danielle helped me and she was professional, courteous and efficient. I would reccomend this facility to anyone.
My fiancé and I reserved a unit first thing this morning and even talked to the staff working today to confirm our reservation. They asked what time we would be by and said we were all good to go. Upon arrival at the time we said we would be there, we found out that they sold our reserved unit to someone else. Apparently it’s a “first come first serve basis”. Even though we had a reservation! I’m quite unsure of what the point of the reservation is for. If this is the case they should have this disclosed when you make the reservation or not even show the unit as available. Rather than waiting till you have your vehicle packed and planned your day around moving everything into your storage unit. They had our phone number and didn’t even bother to call us and give us the heads up. I do not recommend anyone using their facility unless you want to be screwed over.
Friendly and courteous staff! Special thanks to Jennifer and Dani for their flexibility and hospitality, they deserve a raise! BA8...
Jennifer and Danni were great. Very nice and helpful. Facility was neat and clean. Would use this location again.
Went there this weekend looking for a small storage unit. The staff was very helpful. Danielle took me to several units until I found the perfect one. I was on my way to work and pressed for time. She got me out of there quickly but didn't rush me out. Explained everything in detail and I was very satisfied. You can't beat the climate controlled facility in the Florida heat. Would definitely recommend this place.
Rented a unit for the LAKE MARY HISTORICAL MUSEUM. Jennifer was a true "treasure", answered all of our questions and made the process quick and easy. Thanks!!!
Jennifer was very helpful with helping me select a unit that I needed. Very polite and not aggressive to make me decide and rent. The unit is clean and easy for me to access. Will recommend this facility and Jennifer to others.
Thank you Jennifer for your help. You are awesome.
Thank you for all your help. I love coming to this location.
Jennifer was incredibly helpful to make arrangements for my storage. Excellent customer service and assistance specially when I got there a few minutes before closing the shop. She immediately took care of me! Thank YOU!!!
The initial rental experience was as expected. Staff considerate and polite. Have not entered site and used unit yet. That's next...
Jennifer was awesome. Very knowledgeable and patient with us. Highly recommend her and this facility!
The reservation was fast and easy, when I went in to pay for the Bay Jennifer was there to help me. My original bay was going to be a 10x10 but needed a better access door so i went with the 10x15. Jennifer was very helpful and patient with my change.
Casey was wonderful.
Jennifer was perfect!!! she made things fast bust efficient and was kind. She was so knowledgeable!!!! Thank you Jennifer
Great Team of people that work at this location. They have really improved the ventilation system. Front desk operator Jennifer Big Help!
Clean, secure and Jennifer was helpul and pleasant to deal with
Lauree was great to work with setting up another unit!Having extra storage is awesome and this is a great location!Convenient and well run facility!
Nice storage facility staff is nice.
how much does it cost?
This was my first time renting a storage unit at this location and Casey was very helpful.
Very helpful staff.
Clean, friendly, and quick great online specials!!! The manager Jennifer was really nice and informative. :)
Great place for storage
I went in for some boxes and packing items and the young lady Jennifer was very helpfull and polite. She gave me a couple of moving tips that I haven't thought of, thank you.
Jennifer was terrific!!!!
Now i understand why Jennifer has so many good reviews. It feels good to know that theirs still some good customer service out there. Soon as i walked in i could feel being in a friendly atmosphere. Jennifer does make you feel like you've obtained a quality friend while taking care of your storage needs. Thank you for making my day for feeling even brighter!
Do not use this scam of a dump. The rent doubles, the billing dates change without notice, and you’ll be lied to from the first assault. Disgusting
Jennifer was such a huge help when I was looking for storage! She gave me peace of mind and during moving that is always important! She also told me about all her specials on her moving supplies so when I am ready I know exactly where I am getting them!
Jennifer was very helpful. She provide outstanding service and helped put my move from California to Florida at ease. Thank you Jennifer for helping me with all my concerns and needs. You are the best!
Clean & safe. Helpful, attentive managers. Jennifer & Casey searched high & low to find my keys when I dropped them.
Came to this location for some moving supplies. Jennifer was more than happy to assist me always had a smile on her face and the place was very clean and organized.
I just rented a unit and Jennifer was awesome! She explained the contract and fees in detail and answered all of my questions. She was very friendly and knowledgeable. Go see Jennifer off of Lake Mary Blvd for all of your storage needs!
Jennifer was great! Very helpful unit was clean easy sign-up process
Jennifer was so extremely helpful and welcoming!
Jennifer was an awesome manager. She was very accommodating and friendly. Had me smiling from the moment I walked in.
Jennifer was pleasant and efficient. She had us in our unit in no time! She has remained very helpful!
The property manager was super friendly and helpful ...
Jennifer was great!
Jennifer and AJ was very nice and helpful. They answered every question that I had. The unit was very clean.
Jennifer and Victoria were awesome at helping my fiancée and I with our needs
Jennifer made the transition very smooth. I was done and the room was ready in minutes. Cheers to her stead fast devotion to her duty.
I stoped by this location to buy some packing supplies for my move Aj and Jennifer were very helpful getting me just what I needed at a great price
Jennifer was such an awesome help with my storage that I have. Whenever I come here it's always super clean and they always help with everything I need. Love how they have carts to help load into the units!
Jennifer provided great customer service, she was super friendly and helpful. It's a nice location, clean and well maintained.
This location is by far the worst in customer service. By that I mean, there is never anyone in the office to actually perform a service for any customer. Of my many visits in the last year, I have NEVER had any one attending the office to help with forgotten codes or what have you. And currently, my last 3 attempts to find an employee to close my account have failed. If I am charged an additional month- we will have issues.
Jennifer was such a help!! I needed tons of moving supplies for my move and the prices and quality could not be beat! Definitely check this place out for boxes!!
The staff are what makes this an amazing place
Jennifer is a great employee. She has a great spirit about her. She check me in and was there to check me out when I no longer needed the storage unit. She is a great asset to the company. Thank you again Jennifer for your great customer service.
Jennifer was pleasant, helpful, and ensured I had everything I needed. I was able to rent the space I wanted and the entire facility looked in great shape.
It was great. Jennifer was very helpful and knowledgeable. Fast and easy process.
Quick and easy! Jennifer was patient and helpful!
great place for storage Jennifer was very nice and helped make it a wonderful experience
excellent customer service explained everything very well answered all my questions AJ & Jennifer were amazing!
It's very, good location and safe!
A.J and Jennifer were great and friendly:)
Jennifer was great!
Jennifer and Tammy were extremely efficient and were super polite.
Had an easy transaction with Jennifer and got all the info I needed. Very smooth.
Jennifer was a great in helping us find the storage unit we needed! They're even climate controlled.
Jennifer was so nice and she was very thorough. She helped us out a lot and I'm glad to be doing business with her
I parked my car in front of the office to get a key to unlock the carts. I find that they are closed probably for lunch and would not return for another 20 minutes. So I proceeded to drive my car to the gate where I would have to type in a code for the giant gate to allow my car through. However the gate was stuck in the open position. There is a security breach. Anybody could just drive into the storage buildings there. I drive my car all the way down to the entrance of an indoor climate-controlled building. This sliding door requires you to type in a code before it will open for you. The door is stuck in the wide-open position. Security breach and climate control breach. Any person or animal can just walk in to everybody's storage units. Security is as good as the lock the customer chooses to use. Those are usually easily defeated with a bolt cutter. Since all three carts are independently padlocked with chains, I had to make many trips to and from my car and my storage room. I go back to the office at the time the sign said she would be back from lunch. This time I took the long walk inside the long building to the office. I had to first leave the indoor storage building to walk outside, and then up to the office. The door closes and locks behind me. My only way back is to walk through the gate outside, and walk all the way back. The office is still locked and I am forced to wait another 10 minutes in 95-degree humid outdoors. Three more customers join me in waiting. I tell them how bad the service, security, conditions, attitude, and price is at Public Storage, and how much superior Life Storage in Longwood is. The attendant returned without any apology and we walked into the air-conditioned office. She looked at me and asked "rest room key?" I mentioned no and that I needed the key to unlock the carts. I also showed her the sign out sheet that showed my name from two days ago to get the key the last time. She said don't worry about that and gave me the key. I finally come back, dripping with perspiration, unlock a cart, and reopen my 10' x 5' room. It costs me $99 per month. I was there to transfer my items to Lifestorage at Longwood. A 5-foot by 10-foot room is $75 / month there. After a while of loading boxes onto my finally acquired cart, the lights go out without any warning or reason. They are not on a timer. I walk over to the three switches at different nearby locations. They have all been changed to motion detectors. A while later the lights go back on by themselves. It is always hard to breathe in there since there never seems to be any air circulation and they do not regulate the humidity. A customer called out to me and asked if I had a key for the other carts. They said they made a special trip to the office, only to be told there is only one key for all three cart locks. I walk back down to unlock a cart for them. They agree that the facility is badly managed and in bad condition. However they just purchased a home and would not need storage anymore. I helped the customer finish loading our cars, and proceed to drive back over to the gate which is now closed and locked. Fortunately he entered the code to open the gate and I just followed right behind him. I reparked in front of the office, got out, and walked back into the office. As usual, the girl in the office was hidden in the corner with her head resting on the desk behind the counter. I left the key for her for when she is finished with her nap.
First off I would like to say that this location is extremely accommodating. I called Kim on a Saturday and let her know that I was on the way. She told me she leaves at 4:30 PM. Meanwhile my GPS is telling me I'm going to get there at 4:45 PM. Nervously I'm telling her that I will be there late and she said who cares I'll be here waiting for you! I'm sorry, but I've been in the moving and storage business my whole life and never has anyone, especially on a Saturday, said I'll wait for you. To my surprise she was there at 5 PM when I arrived. We went through the paperwork and I had a unit that day. If she would have left I would have had to stay the night around the storage location and get the unit in the morning. I really appreciate the understanding that Kim had and will never forget it. If you are looking for a storage in the Lake Mary area then Kim is who you want to deal with! Audrey was there as well and she was a big help getting the paperwork finished. A huge THANKS! to KIM and AUDREY
Kim was awesome at getting me set up with my storage unit. Speedy check in and excellent customer service. Anytime I have a question she's always there to help me out. Facility is well maintained and kept tidy~! 5 Stars
Organized and the communication is on point. They always are willing to work with your circumstances!
Kim and Caitlin gave great customer service!!
Amazing staff. Thank you for your great service. The location is clean and the management goes a wonderful job. I will recommend to all my friends.
Everything you could ask of a storage facility and more. Military friendly and excellent customer service! Kim was fantastic!!
Property very clean and excellent customer service!
This property made me feel at home great customer service clean and well maintained property and courteous service I will definitely use this company again .
I'm very happy with this establishment. They are professional, friendly, and polite. The facility is secure and very well managed.