Thomas is an amazing guy, has the warmest personality!!
I had a good experience here. I was upgraded because they were having technical issues for a brief time. Thomas went above and beyond to make my experience pleasant. Overall I am happy with my decision to go with public storage, it all started with a promotion they were offering, and it so happened that it even got better for me in the end.
They raise rent after 3 months. Started off at $50. Going up to $85 on October 1st. Didn't even get a month's notice. The rent increase notice came in the form of a postcard (by mail so far) Odd since all other communication has been through email and text messaging.
Something to keep in mind...You don't have access to your unit after 9 pm. You only have access during their business hours.
Update (star rating increase)
Since leaving this review...
Not only is my rate NOT increasing, it's decreasing.
My rate dropped to $35 per month for the next 3 months.
Less than 24 hours after posting I received a text stating my Public Storage rent would not be increasing. Keep an eye out for an email with more information.
I don't know if the review I left 5 days ago had anything to do with it. I know all storage its raise rates at some point. I'm just thankful for the time to find a new storage unit.
used this PS multiple times. great experience again will continue to use this location, exceptional customer service, office manager thomas is amazing. thanks thomas for letting me hide in the ac office with you while waiting for my movers.
Angel was an angel! She's was quick to get my rental taken care of. Clean property.
Very pleasant experience coming to public storage. Jessica was very nice and helpful. I definitely recommend stopping by this location if you are in need of extra storage space!!!!!!
Jessica was so knowledgeable, and hooked us up with the nicest unit for such a great price!
Thomas is a great manager and friendly. The reviews below do not reflect this property. Its clean nicely lit, the gates are not broken. There are no homeless on this property. I am unsure what some of these people are talking about. Maybe they meant another property?
This place is recently under new management and already a noticeable difference. Thomas, the new manager, is friendly and easy to talk to. He keeps the place clean and organized, attentive to any issues and handles everything in a timely manner. Can definitely tell this isn't his first property. Highly recommend this place even if it's a few extra miles. You won't regret it.
In response to the last review of any good reviews "being fabricated"... far from it. Kind of seems like the negative ones are intentional being all of that reviewers pics, except one, are on the outside of the facility. Why? Just because there's a little snow on the sidewalk? Not to insult the reviewers intelligence, the review does a mighty fine job of doing that on its own, but who moves things in and out of a storage unit on foot? Try taking pictures where it matters and use a little common sense, instead of trying to find anything you possibly can to post negatively about the place. Do you or did you even have a unit at this location cause not a single pic from within the gates and not even the slightest of clue as to why you are leaving such review to validate it's accuracy. Hmmmm
This place is one of the best places I've ever stored. Lots of management changes but with that being said. Thomas is amazing keeps the property clean and nice and the inside building are clean the units are clean I must say . He has done an amazing job taking over. When it comes to the snow. People need to realize that sometimes things aren't perfect but when blown out of proportion it really can hurt someone. Snow removal is hard and Thomas has done an awesome job at that as well. So thank you Thomas for keeping my things safe and secure . Highly recommend this place also because the cost is best I have ever had ever. Thank you.
It's been a great experience so far. I rented a space here about 10 years ago, and when I needed storage this fall the Public Storage on Hampden was my first thought.
The folks who work here are incredibly helpful and will go out of there way for you.
Thomas was great at showing the space, warm smile, warmer attitude! Thank you Thomas!!!
Thomas was very knowledgeable in an emergency setting. He answered all of our questions and overcame our concerns.
I had the pleasure of meeting the new manager Thomas.
He is a true professional and will be a great asset to this location.
The location at 5500 W Hampden was more convenient and offered a vacant drive-up storage unit. We had a better experience with this location than the other nearby location on South Federal.
Diane is wonderful and so easy to work with. She really knows what she’s doing. Thanks so much Diane!
Diana is the best storage manager that I have ever had. She is friendly and helpful!!
Diana is amazing! Great help made the whole process simple and easy
Diana was really helpful with everything i really recommend coming around
She's really nice. Great place.
Great service! Diana was very kind and helpful!
Hello, my name is Steven, and i just wanted to say that Diana has only worked at the Hampton and Sheridan for about a week now, and she has that place in tip shape. She's always around when you need help with anything, Bathroom really clean, and she is so nice. Thanks again, Diana, for the clean bathroom..
Diana was very helpful and very nice
Diana was very helpful and has a bubbly personality .
I just have to say that Andrea is amazing. I have had other encounters with staff but none of them come close to the customer service that I get from Andrea. Always smiling Always eager to help. I have been in customer my entire life and I have to say she is the best! Thank you Andrea for all you do!
Very nice and knowledgeable person mister curt.. thx for having him in the front desk..
Eli was very helpful and knowledgeable. He made the process simple and easy. Great location!
Eli Daniel’s was very professional very clear and very helpful with making sure we understood everything he is a and he deserves all the trading for sure
Eli was very nice and helpful! Made the experience very pleasant overall, I’m glad to give me continued business to public storage because of his warm personality!!
Muy servicial la señorita que hablo conmigo
I Was stuck in a very stressful situation and needed an emergency storage! Kintessa helped us out and soon realized we had come to the right place ! She was very helpful and her customer service was amazing and made my nightmare of a day so much better!
Jeanette was awesome, she answered all my questions and helped me find the best locker for my situation
Jeanette was amazing! Never has it been so easy to get a storage space. Thanks again
Jeanette was amazing and helped me secure a great unit! This location is convenient and well maintained.
We recently cleared out our unit here because we moved out of state. We rented storage at this location for approximately 6 years and loved it. Jeannette is amazing...always ready to provide customers with a great experience while safely storing their belongings .
I told Frank, the Property Manager, I was going to write a review because she was so helpful in a stressful situation and deserves the recognition. A few weeks ago I was surprised with our Landlord telling us we needed to move because she had to sell the condo we had rented for over ten years. Shocked and stressed the first thing I could think of was renting a storage unit. I looked up the public storage closest to us and it closed in 20 minutes. I rushed over because I work more than full time hours/the hours the Public Storage office is open and wouldn't be able to come on another day to rent a unit until who knows when. Frank helped me . I apologized it was so close to closing time and briefly described my situation. She stated that it was not a problem. She walked the lot with me and showed me several different sized units until I chose the one that worked for me. She then took me back to the office and walked me through all the pricing, paperwork, insurance, and showed me different options offered for purchase in the office such as boxes and packing tape. Frank stayed after closing time to make sure I was taken care of. She didn't have to but she wanted to. She went above and beyond to help me when she could have told me that it was too close to closing time to help me. As soon as she handed me the key to the unit I rented I definitely had a new sense of calm. Thank you Frank, my family and I appreciate you.
Customer service has been great, we definitely had zero problems and concerns about this location, We definitely felt like our personal belongings were secured and had no doubt in our mind. The process was very easy to get a storage unit and we will be using this location again in the near future! Who ever is in charge of this place should get promoted !
Jeanette was so helpful and friendly. Definitely recommend this storage unit.
Jeannette was super helpful! Made the experience quick easy. Thank you so much!!
Jeanette is best!!! Thank you so much!!!! Greatest experience ever. Thank you!!!!
Jeanette was so helpful and kind!!!!!
Thank you Jeanette, from the time I walked in the door the first time until my last day there, Jeanette has been awesome. Thank you for all that you do. It was a pleasant experience.
My goodness this holds down the best customer service I have ever had, the front desk woman was so nice and helpful she went out of her way be so kind. Thank you Janette 😇
I’ve been using this public storage on 5500 W Hamden for over a year now and Shannon has always been my go to girl she’s super sweet and very helpful! . Whenever I need help or hava question she is always there to help . I’ve upsized and down sized a few times and she made it so easy for me 10/10 experience
I had a great time storing my stuff here. They kept the place clean and organized and there were very always friendly.
Shannon was very nice, Friendly and very helpful..!!
Thank you so much..!! 😊
Went to rent a storage last week and Shannon was an absolute angel. Helped with all our needs and made the rental process so easy. Been to other storage places and her customer service beats them all by far!! I am so pleased with the service I have been telling everyone to go there.
Jeanette was very friendly and informative. She helped get our account corrected. She is very awesome and we can’t thank her enough. Thank you so much Jeanette.
Jeanette is awesome, she provides friendly and fast service and the place is super clean.
Update: our unit got robbed by someone living in the facility.
Easy overall experience. Nice lady that runs it.
Jeannette was an absolute angel and was able to answer all my questions quickly! I can’t thank her enough for all her help and kindness l! Thanks again Jeannette!
Jeanette was a huge help with all of my storage options. She walked me through all options. Best customer service that I’ve come across in a while. Would highly recommend Public Storage. Thanks Jeanette
These guys are awesome. Super helpful and super nice!!! Thank you Marni!!
Jeanette is truly amazing and Public Storage is very lucky to have her as a manager.
Jeanette, super helpful! Awesome service!
Jeanette is an excellent customer service manager!! She has helped us very much in our use of the storage facilities! Thank you Jeanette for all your help!!!!
Thanks to Daniel I was able to keep my storage unit here. The rate raise had pushed this unit out of my budget but Daniel was able to get me a 3 month extension on my previous rate. So now instead of taking my money to the competition, Daniel has made it possible for me to continue to be a customer here.
We had a unit at this facility in the 90s but recently called from out of state and reached Daniel on site. I wanted to rent a unit for a relative and Daniel could not have been more helpful. He ran through all the options and even checked nearby sites that might have a better unit for us. This is a clean and well-run facility. Exceptional customer service!
Jeanette was super helpful and the units are all very reliable. Definitely recommend the place
I been here like 4 time really nice people who work there .
Sweetest lady that ran and that ola e
Jeanatte is awesome and is always nice and courteous, her professionalism is why I choose to keep my stuff here opposed to other storage facilities.
Very clean units fair priced
Jeanette made my storage experience and switching my storage units sooo easy!!!