Public Storage Self-Storage Units at 620 East Arques Ave, Sunnyvale, CA

This location is excellent and Serena is a fantastic manager. Serena is very warm and kind. This is a great location for safety and security.

In a world where customer service often feels rushed and impersonal, Serena stands as a beacon of what true professionalism and human kindness look like. I’ve been a customer at this Public Storage location for four years, and every single visit has been elevated by her presence. This property is pristine—so clean it could rival a luxury hotel lobby. But cleanliness alone doesn’t create peace of mind. That comes from knowing Serena is at the helm. She runs this place with the precision of a seasoned captain and the heart of someone who genuinely cares about the people she serves. Serena is forthright, honest, and fiercely dedicated. She doesn’t just manage—she *leads*. She doesn’t just greet you—she *sees* you. Her smile isn’t routine; it’s real. Her questions about your day aren’t small talk; they’re moments of connection. In a busy world, she makes time. In a transactional industry, she brings warmth and meaning. I’ve never once worried about the safety of my belongings here. That’s because Serena treats this facility like her own home—guarded, respected, and maintained with pride. She is the embodiment of integrity and the definition of excellence. If every business had a Serena, the world would be a better place. She’s not just the best manager I’ve encountered—she’s a force of nature. Serena, thank you for your tireless work, your radiant spirit, and for turning a simple storage unit into a place of trust, comfort, and genuine human connection.

Very expensive to store noadays

Great service from Serena. Thanks for taking the time to answer all my questions about my spaces and the costs.

Wonderful! Absolutely great!

This facility is always so clean and Serena is always respectful & professional.

Went to the 620 Arquez Public Storage to rent a space. The facility was clean, Serena was knowledgeable, kind and very helpful.

Serena! You did a really great job helping us finding a good size storage for our restaurant stuffs and we really appreciate your kind help.

I recently was looking into renting storage & I was shopping around to find a place. When I contacted PS & spoke with a very considerate employee that took the time to explain everything I would need to do and how I could get started! She was a pleasure to deal with and because of her I decided that this will be my place to go! Thank you Serena for being such a kind & considerate help to my inquiries.

Moved my apartment into a 10x10 unit while traveling abroad and then two months later they double the rent prices. Extortionist. Update: after expressing my concerns managment delayed the doubling of rent for three months. Still super inconvenient considering they are now charging per sq.ft was a house cost to rent in the area, and need to move again remotely. Probably ok for very short users

Customer service is always great and Serena is always helpful when I have questions.

It's a pleasant experience renting here. Serena W. who manages the place is always helpful and friendly. She keeps it clean and has been right on it when I have forgot lock up. Thank you so much Steve

The manager here is awesome! If you have to use a storage facility, this location is always kept clean. I have been here forever and never any problems with rain or critters. Consistently clean and a good experience. Plus, it's close to where I live.

muy bien todo

No one is at the office when we try to move in

This is a great place for storage, Serena in the office was really nice and helped me set up autopay.

The staff is so friendly and helpful, and the property is always clean and uncluttered. I love that the restroom, inside the secure gate, is always open and very clean. Serena is a highlight: thank you!

The property is very clean and I like how easy it is to access.

Ms. Serena is the best professional I have ever worked with. She was very patient and positive the whole way. I was looking for a storage unit and she was very honest and transparent. Brought me to see the unit with different options. And she even helped me look online for other locations. I can't image a better person to work with. Highly recommend if you are looking for a storage option. Just talk to her if you have any questions.

The rep Tasila was kind and helpful.

Serena the manager is the hardest working facility manager I have met. She helped me move into my new unit on the first day I rented it. She even met me on her lunch break to sign all the official paperwork. She even helped me recently with some billing issues. She is a serious manager that keeps this storage location tightly. Anyone thinking about messing around at this location better think twice! Don’t let Serena’s cute face fool you, she doesn’t tolerate any BS from anybody!

The team here is amazing!

The storage attendant was very helpful and friendly. Great customer service

Excelente servicio y seguro con Serena!

This place is amazing we been with them for 6years and had never had any problems. Love the employees Sarina is the best to work with.

Walter and Serena have been so helpful and accommodating to us during our rent here. They both went above and beyond with service. A great place to recommend.