Public Storage Self-Storage Units at 875 East Arques Ave, Sunnyvale, CA

Prices are high, but what do you expect in Silicon Valley? Increases are all too frequent. My rate has almost doubled in 8 years. I know that's not being passed on to the front-line employees.

Nene and Ashley were very kind and helpful through my unit transfer. I made some mistakes that caused extra work on their end but they were very patient and helped me with all the questions along the process. It made my day much brighter.

Awesome service easy check in

Ashley was so great in helping us pick a storage unit and the rental process was quick and easy!

Ashley was super helpful!

Great Service by Ashley!

Ashley helped me walk through the whole process pretty seamlessly on a weekend evening. Pretty good rates and convenient unit.

It's was an incredible experience, Ashley is super nice, very professional and knowledgeable of what she does. You guys are lucky to have someone like Ashley in your team. I'll definitely recommend this place. Amazing rates/ customer service. Thank you Ashley!!

The first month for $1 might sound alluring, but note that they will bill you on the 1st of the month regardless of what day you moved in. Don't count on getting any time pro-rated either, no matter how small that fraction of the month is that you needed it for after 1st and before the actual one month marker.

Nene was very helpful and very knowledgeable about the units and pricing. She explained everything clearly and concisely. I would recommend this public storage.

The lady nene was very helpful and made me feel very welcomed !!

I want to thank Nene for the stellar service she has provided. This was the first time I needed a storage unit , so I did not know what to expect. Nene at the East Arques location was just what i needed to help me through the process. She took the time to explain all the ins and outs, and even showed us the unit. the facility is clean an conveniently located. Her positive attitude helped me through what was a difficult situation for me, By the time were were done (which was less than 30 mins) I felt so much better thanks to Nene 5 stars for Nene (and the location was nice too) :)

Loved how Nici (not sure if I am spelling name correctly) helped with my move-in process. She explained it clearly and was always checking up on me. Always easy to talk to if I had any issues. Thank you.

Property manager was really helpful and professional. So thankful for Nene and the service she provided.

Nene provided great customer service and answered all my questions.

Nene was awesome! Helped us get quickly set up in a crunch time. Above and beyond. Love her!

Thank you to Nene. She has excellent customer service!

I have had a storage space at the Arques Ave facility on and off for 20 years. When I started it was run by a private company and had not been acquired by Public Storage. Their prices and policies were fair and when I needed another space I went to the same facility. However, as soon as Public storage started managing the property it became a nightmare. Before we rented a 10' x 20' space for about $160/month. When I came back I only needed a 5x5' space and the price was $65/month. However within months of my renting PS jacked the rate up, and six months later, right before Christmas they jacked it up again. Then, when they jacked it up a third time I called and asked what was going on and the local person got my rate reduced back to the previous level (though not the original price). Then, six months later, right before Christmas PS jacked the rate up again. They always raise prices right before Christmas when people are busy to try to slip it by. Now I was paying $129 for a tiny 5x5 space where I had been spending $160 for a 10x20 space before. Of course it was before Christmas so I was too busy to move my stuff out, so I reprogrammed my bill payer service to the new amount. Unfortunately I entered the wrong number by $2. I then got nailed with a $20 late fee for a $2 shortfall. It of course was right before Christmas and I was working 100 hour weeks, so I didn't have time to deal with it. So PS tacked on another $20 late fee and started calling my daily on my cell phone to harass me to pay the $2 and the $40 in late fees. By the new year they tacked on another $20 late fee, and continued harassing me on the phone to pay the now $60 in late fees on a $2 shortfall. I finally had enough, hired two guys to help me empty the space and moved out forever. I will never rent from any PS again.

with this public storage for one year. overall, it is fine, but the monthly rent climbs very fast, from 150 to 300. they have two big rolling shutter doors, which are good, but when they are closed, the other doors inside and outside are too narrow for big furniture to pass through. the staff are friendly and helpful

Nene provided exceptional customer service at Public Storage! She was friendly, professional, and helped me find the perfect unit. The facility is clean, secure, and well-maintained. Highly recommend!

This building had a water leak with the first rain of the season. Public Storage offered nothing to help with the situation. It is hard to imagine a more fundamental failure than a leaking roof from a light rain.

Today while I was performing my sprinkler inspection for the facility, the employees on site including Ashley were very helpful and had great customer service. I would definitely recommend anybody to this location !!!

!!!Warning!!! my rent for a 10 by 20 has gone from $303 to $522 in 1 year. The same thing is happening to my friend. This company is a price gouging maniac. I'm moving my stuff out asap!

Jesse was great! Excellent customer service and he went the extra mile to meet my storage needs. Thanks!

Just started renting a space here but the manager on site, Jesse James was very friendly and helpful. He showed me where my space was, how to get in and out, and all the other day to day use details I'd need to know. This location is definitely a good choice to pick.

I was helped by Jesse James and he was just amazing and a pleasure to work with. He made things easy and simple over the phone and in person.

Nene was very helpfull profecional and kind, im extrimely satisfied with her service.

I’ve been renting at this location for 4+years. I’ve recently had to change units due to rate increases but Ashley and Nene made this process so easy! They were so helpful! They went above and beyond to make the process seamless. Thank you ladies!!

Ashley and Nene was very kindness and very specialized.

Z and Nene were so helpful! Customer service is top notch!

This is our third unit at Public Storage and feel that the service and environment provided is first rate. The climate control is very important to our needs on the dust free environment is a definite plus. People a joy to work with.

The place is nice and the staff is very helpful

I have been using this storage for years, and now I want to specifically express my gratitude to Toby Jerome, who has been always soulfully helpful. As far as I know, after getting retired, she will look for a good part time job. I do believe that, with her love of people and animals, she will be good in any work place she finds. Dear Toby I wish you to have a great health and lots of grateful clients!

Excellent! This property gets my highest marks because of off-the-charts outstanding customer service--thanks primarily to Toby, who has unfortunately (for us) retired, but she leaves a legacy of outstanding customer service--Hannah is currently doing an outstanding job. Toby imparted to the current staff the importance of knowing the property and the business inside and out and making a point of understanding and delivering on what each customer needs. Toby has always gone above and beyond to take care of people and to ensure that the property looks great--and so does the current team. It's always clean and safe, no matter what time I go. Thank you for being the best PS facility I've ever used!

Thank You Toby always Making Property Clean, Carts are Available, Bathrooms are always Clean. Going Above & Beyond Take Extra precautionary Steps Ensure Safety & Security all customers. I've Never Been Facility Well Run & maintained. Helping Customers Ensure Have Phenomenal Experience. Caring about Customers Needs. Toby is The Best Property Manager. 10 out 10 Stars 🌟

This facility has been very safe and clean. It has employed employees that are great in greeting the public as well working! I'm always greeted with a pleasant smile😊. I've dealt with a wonderful personnel by the name of (Tobi) whom has helped me over the years with any questions I may have. I've rated this storage facility with five⭐⭐⭐⭐⭐'s for these various reasons. If anyone is looking for a storage place as such, well this is definitely the place!

Why even have the carts available if you're going to lock them up so customers cannot use them during open hours??

Incredible customer service. Both Ty and Toby do everything they can to help. They really deserve props for the exceptional job they do. The facility is clean and safe. Definitely recommend this location.

Great Service!! Very welcoming and very helpful!

Don't rent here, they don't have carts and don't care.

I like the Public Storage location at 875 E Arques, Sunnyvale, because it delivers what it promises: a clean, secure place where they respect me and my goods. Toby is the manager, and she always has a smile and a strong sense of customer satisfaction.

I'm updating my review AGAIN because this Public Storage location deserves it. We have 11 units there, where we house furniture for vetted and documented refugees resettling in the area. We need safety, security, a clean environment and management that understands our mission. The Public Storage at 875 E. Arques, Sunnyvale, is led by Toby, and she is great. We used to call the location "Public Storage," but now we call it "Toby's" because she makes it special. Knowing we collect, store and distribute furniture, she connects us with clients and friends who want to donate furniture. There is often a client in distress who needs quick liquidation of the items in storage there, and often there's a match with refugee needs. We love Toby, and going to "Toby's." ------ I'm updating this review on 9/15 from 3 months ago because my views of this Public Storage facility and its leadership have only grown with experience. I started out with one unit, then added another, and I'm about to add my 6th, all in support of a charitable organization that needs space to hold furniture and housewares for refugees who have been invited in to the USA. My team uses this space to house, vet and distribute items for newly arrived refugees, and we are on the premises pretty much every day, 7 days a week. Sometimes twice a day! The manager, Toby, is very sincere, hard-working and focused on creating the most secure, clean and hospitable environment possible in the storage business. My whole team appreciates her attitude, work ethic and commitment to taking care of "our" stuff as if it were hers. Here's what I said 3 months ago, and it's even more true today: This location has the best security, most uplifting/well-lit facilities and excellent management with Toby leading the front office. I looked at many Public Storage locations and many competitors because I was looking for space for a charitable organization's goods. Toby gave me excellent advice, listened well to my needs and ultimately found a space that was perfect. My colleagues will feel comfortable going to our shared space knowing it's safe, under camera watch and with excellent security protocols. Remember to quickly get in the elevator with access to only the floor you're allowed within the number of seconds allowed. That's not a complaint; it's a compliment, because security is Job #1 at this location. Toby rocks!

It was easy axis in & out🤓 " Toby "was very friendly n informational helpful I recommend to anyone who is looking for a storage!!🤓🤓. It's very clean easy parking!!! I surely RECOMMEND !!! Hours are great !! As u see I rated 5 stars!! I know u be as HAPPY as I am🤓🤓🤓

When renting my storage from Public Storage I asked for a climate controlled until. When I looked at the unit it was early morning so it was still cool outside. But when I moved in my property it was afternoon and the third floor was very hot it was actually cooler outside then inside. So I when to the office and talked with the the acting manager Serena about the temperature on the third floor. She inform me that she would put in a work order for the climate control system but in so many words she said not to hold my breath about it being fixed. So after two weeks and temperature on the third floor being as high as 89 to 90 degrees according to the thermostat on the third floor climate control systems wall and it being so hot you couldn't work in your storage unit for very long. After two weeks I was concerned about my property being in such heat I started moving my property out. My unit was paid for the month of July 1, 2020 to July 31, 2020 and because it was paid for until the end of the month I was not going to vacate until then. But I received a notice from public storage saying that they took it upon themselves to vacate my unit when it was paid up until the end of the month. So that they could rent my unit and double dip and make more money off of my unit that was paid for. (See pictures for climate control problem and dirty filters) The insurance that they sell you is worthless because unless your property is itemized there insurance is not going to cover your property lose because you could say you had a painting worth a million dollars in your property and no way will insurance cover your property. Also I spoke with the acting manager about the two double doors on the first floor because I saw some homeless people just pull the doors open with no code what so ever and I know from public storage staff member Toby that a unit's lock was drill out and the unit owner's property was stolen. But again to the day I moved out the doors are still broken!!!!

She so nice!

Very clean and new facility.. No indication of mold or rodents.. bathrooms are now off limits to customers

Facility left unlocked and unsecure. Property manager was not responding and did not appear to be on the property. Would definitely not recommend storing anything here.

Spoke to Jennifer at 875 E Arques, Sunnyvale. I had a stroke and Jennifer was already working for 3 locations; doing the jobs of three because storage employees were out for the holiday. Jennifer worked like a wizard, fast efficient and seasoned. But when it was my turn, she adjusted her pace down and gave excellent help! Amazing for one being overworked, thank you Jennifer * !

Thank you Toby for providing exemplary customer service when I recently needed to moved my stuff into a new unit. Toby went above and beyond to make this experience as easy as possible. I had actually considered looking for a new storage facility, but recently had noticed a big improvement in the way this facility was being maintained. Toby told me about some of the changes she had made and I was really impressed, so decided to stay with Public Storage. It is rare to see someone today who is as committed to doing a good job and making things better as Toby is. Thank you again for all your help!

Toby is the BEST manager!! She is friendly, knowledgable, and always takes care of her customers! I would certainly recommend this facility to any and all in need of storage.

My first time at a storage facility i must say was so pleasant. Especially getting all the information i needed plus more from a young lady named Destiny. She gave me much more help then i thought I needed and made my visit a great one. I highly recommend this place and having her help with any questions or concerns you might have. Thank you Destiny for all your help, you definitely need a raise for all the work you put into making sure your customers have a wonderful experience and making them feel comfortable.

Thank you so much for your help Destiny! Moving back from Sacramento and worried about all my belongings. And hoping I would get a good storage spot. Really made me comfortable and very clean

Toby was exceptional and assisted me with selecting the right size unit for my items. She was professional, knowledgeable and processed my request quickly. I would highly recommend this location to anyone who wants a climate controlled unit with easy access.

Greta service very friendly. Toby was the one helping and she is very helpful and very kind.

Super safe, clean and nice facility. Toby & Serena are always accessible, helpful and friendly. I recommend this facility.

The facility is immaculate and clean. I have not moved into my storage unit yet, but I did sign a rental agreement with Toby Jerome, who was extremely professional and courteous. She is one of the best customer service representatives I have ever encountered, and I have used rental services in many different industries. Highly recommended.

Jennifer gave a wonderful experience here at 875 E Arques ave Sunnyvale ca...Appreciate the help from her thx

Jennifer helped me get a hand cart

Hats Off to the incredible Toby! My boyfriend and I were thoroughly helped by Toby‘s amazing customer services! We felt honored and taken care of and our concerns were answered immediately with a smile. if they were more public servants like this, the world would be a happier, better place! We love you Toby!

Big thank you to James @ the Arques location for helping work thru a rate increase and getting my monthly rate back down to earth :) Great location and staff :)

Good place

James was extremely helpful today with my autopay issue. Everyone is always so nice and helpful. It’s also very clean! Thanks James!

Friendly, competent service. Clean, climate controlled, well lighted facility. Ample parking.

I jus started renting here and it’s been a wonderful experience Jennifer help me a lot ! Everything is so clean the place it’s very nice!!!

Jennifer at the front desk was extremely helpful. She had great customer service and I am grateful for her assistance!

Clean and secure facility, high-ceiling units, and Toby was a pleasure to work with -- very welcoming and knowledgeable! Also, longer storage access on weekends than most other facilities around there.

When the facility where our unit is located went to kiosk payment and no staffing, we started to visit this location to find a human being to handle rent payments and provide information. We found Toby. She exemplifies good customer service and is the best representative Public Storage could have. Her knowledge of the business is evident. Whether it's a question or a problem, Toby does whatever she can to provide an answer or resolution herself instead of simply saying, "Call customer service."