Public Storage Self-Storage Units at 3840 Portola Dr, Santa Cruz, CA

First time renting a storage and I am so glad I chose Public Storage!!! All the process went smoothly and easy since the beginning and Paz at the Capitola location is very kind and helpful. He needs a gold chair in that office!!!!

We met with Paz today at the Public Storage on Capitola Extension to look at renting a storage space. Paz was extremely helpful in explaining the process of renting a unit. He showed us the unit and answered all of our questions. Love the fact that all the units here are ground floor access.

Paz

Paz was really great !

Paz did a great job!

Paz and the rest of the staff have always taken good care of me.

I had a storage unit here for 2 years and never had any issues. If I had any questions someone was in the office to talk to or I would call and get a call back right away. A woman named Corrine helped me with my move out and was amazing! Move in and move out process was super easy.

Paz

Paz was very helpful, understood the system to where it made a very difficult situation easier

I love the Public Storage on Portola Drive in Santa Cruz. Corin has been my main contact (since signing me up 6+ yrs ago) and has been nothing less than professional the entire time. 5 STARS To Corin & Public Storage. Sincerely, W.P.

Clean lot / has flatbeds for heavy boxes / secure gate … and clean restroom. When busy … the driveway can get tight when turning around the perimeter.

We had a great experience last Saturday. The employee was so helpful and friendly.

Gracias corin por tu buen servicio

I always come to this location to pay my bill, also because Corin, the property manager there is the best!. She is always helpful, kind and courteous.. she really makes my day! She is absolutely 1 amazing Person to have working here!!!

Smooth move in, Paz made it easy, only took a few min, the price is reasonable and the location is clean and secure.

I feel very happy and satisfied with the help of Corin, an advisor who attended me in the Public storage of Soquel, thank you very much to her for her help and collaboration. Congratulations

I stored items here for a couple years and found the site is always clean and accessible. Dianna and Corin were great at helping with a couple issues that came up as we were preparing to move out. Thanks for the great service

Muy bien servicio con Corin!

Diana was amazing and super helpful! Great facility, had a very good experience here.

Diana was truly helpful for me!! Thank you Diana!!

Great work. Thank you corin!!!

Good stuff.

Carin was wonderful with her professionalism and so helpful in getting everything I needed

Sid was so helpful! I couldn’t have asked for a better person to help with all of my questions. If you need support at this location, Sid is the one to find!

I was assisted Diana, and she answered all of my questions.

Dianna was AMAZING! So professional & helpful & really went the extra mile ! I am extremely happy. ;)! I am a returning customer ! ( for life) thank you ! Please hang onto this woman she’s a gem.

I met the manager Manager, Corin And she was very professional and very nice. She explained everything in detail to where I could understand it. Also, this is a very clean secure property. I’m very impressed.

Dianna helped me right away, was extremely nice, efficient and smooth! Definitely would recommend her and this storage facility! It’s clean and looks nice!

Great place and great location. Only thing i don't like is the time, it closes way too soon.

Corin is great! I have been renting here for over 7 years and she has always gone above and beyond for me and is very good at her job. I highly recommend Corin and the great service she and this Public Storage had to offer.

Diana was great, excellent service and very enthusiastic!

Thanks for all your help Corin! Great customer service and the property looks EXCELLENT!

Dianna is an absolute pleasure to work with

There is a real great employee that works here his name is Sid He was very helpful and courteous and got all my questions answered. It’s nice having great customer service. Thank you for being so helpful Linda hinch

Corin and Sid were super helpful, Sid helped me with all my questions. Property is always clean, will definitely recommend this location in the future.

Sid and Corin are extremely helpful and kind. I was looking for a unit for my mother and they could not have been more helpful in trying to find one that works for our location and budget. So so grateful for them!

Corin was a great help! Property is all very clean. Never have a problem and if so, she is always there to help. A big thank you and appreciate your help very much.

Well I stumbled in and a fine young gent by the name of sid answered all the questions I needed in finding a unit suitable for my antique porcelain dolls my grandmother gave to me after she kicked the bucket. Thanks to sid my belongings will be safe and Grammy up in heaven won't be hexing me from above! :)

Sid was great 10/10

Recently I found myself in need of a place to store the entire contents of my life after a stressful break up. When I walked in the door Sid was there with his smiling face to greet me and answer my questions. He was so kind and patient with me when I was feeling a little overwhelmed. I was concerned about insects , especially spiders, getting into my things. Sid reassured me and showed me a unit that was 100% clean and spiderweb free. As we walked around I was really impressed at how tidy everything was too. With that and Sids friendly demeanor it helped me to feel comfortable with my decision to store my things there.

I'm so glad a friend told me about this place. Corin was very helpful and answered all the questions I had. I can tell she has a lot of experience and knowledge about her job because she took the time to explain thoroughly with patience and a smile on her face some key factors. One of the hardest working people I've had the pleasure of coming into contact with. Why go anywhere else

These people are amazing! Forgive me for forgetting their names, but the people who work there go above and beyond! I had a payment issue and Public Storage customer support wasn't willing to help, but the people at the office there fixed it, saving me from a bill I simply cannot pay atm. The place is also super clean and I always see them out doing a great job. They're super friendly too and as someone who does have some social anxiety I felt welcome and safe. Thank you guys so much, and if I'm ever back in Santa Cruz and need a place to store stuff this absolutely is the location I'd go to.

Had to charge back rent for a unit I never used because I was promised a refund. Public storage then charged me again for the charged back money. For merchants who have lost their chargeback dispute during any of the three cycles, or decided not to contest the chargeback, they are out the money from the sale, the product sold, plus any fees incurred. Looks like what they did is illegal.

Corin and the other employers here are great - always helpful and courteous. Excellent service oriented Public Storage!

This is the most helpfull & courteous out of all the public storages I've dealt with

First of all, I want to give a huge shout-out to the property manager who handled a tough situation with poise and professionalism. I walked into the front office and some guy was absolutely out of control! I get having a complaint or whatever the issue was but yeesh! The manager did such a great job trying to provide customer service to a blatantly unreasonable customer. You go girl! I've used this location for a few years and have had nothing but positive experiences. The facilities are always clean and well kept and pretty quiet all around.

WORST CUSTOMER SERVICE in Santa Cruz!! Begs for good reviews when first move in, but never replies to emails after moved in. Furthermore leaves premises before closing time, doesn't give warning that closing, makes gate unopenable (even with code) *1* minute after 6pm and then I need to spend 10+ minutes calling HQ. No customer orientation whatsoever. Now I know why they BEG for reviews at the beginning BEFORE you've actually experienced any interaction with them. Pathetic. UPDATE: The service person here has ATROCIOUS Customer Support skills & literally DISABLED my account so I can't get out, **30** minutes BEFORE CLOSING TIME. HQ called me & tried to 'buy me off' to change my review but the truth is the TRUTH.

This storage place has great customer service and is very nice! Getting a unit!

Really love this facility. It’s clean the people are so helpful and courteous. I would recommend this place to anyone who needs to store their belongings.

My experience is always excellent, courteous, and helpful. Thank you corin and Dianna!!

Angel was very nice and professional when explaining all my different rental options. Super friendly staff highly recommended checking this site out!

She is wonderful and amazing. A real winner 🏆..

Angie is the best very great person very clean safe location

This Public Storage location is clean and the grounds are well maintenanced. This is achieved because of the storage facilities on site manager Corin who is also friendly and helpful to all the tenants.

(I could have SWORN I posted this last month, but I couldn't verify so I'll try again) One word: Corin In my many years of experiencing customer service from the vantage point of being an employee, being an employer or being the customer, I've never had a more satisfying experience last week at the Public Storage in Pleasure Point. A few days prior to my visit with Corin (of which I shall be describing shortly), I reserved a 3rd floor 5 x 9 unit (with another pleasant and helpful gentleman whose name fails me at the moment). My first choice was an available 4 x 9 EXTERIOR unit. By the time we returned from the viewing, I was told that I couldn't pay cash. Then I couldn't use my cellphone to pay. Only way I could get the 4 x 9 was going online (through my phone) which I suck at doing (and the PS site's interface wasn't as intuitive as I would have hoped for). By the time I figured it out and was ready to choose the unit, the site now proclaimed that the 4 x 9 was no longer available. Somebody supposedly reserved it from right underneath my nose. This was assumed to be so because the clerk had no access to the individual's name, etc. Melancholy set in, but only for a day did it last. The next afternoon (Feb 5) I received a notification of a reservation I (allegedly) had made for two days into the FUTURE? I knew I didn't do that yesterday FOR SURE, but, I saw that it was for the 4 x 9! Not leaving anything to chance I hustled over to the Portola PS (with my truck already full of junk for a 3rd floor drop-off) hoping for a miracle. That miracle was Corin, with the million-dollar smile and billion-dollar attitude. (to be continued)

I've been renting here for years and constantly received the best service from Corin. Good clean place to store. Corin is always great. Why go anywhere else!

Very helpful staff and clean facilities with easy access!

The place is clean and well kept.The manager there is simply a credit to her profession. I know this almost sounds cliched, but she goes above and beyond when helping her customers. I've been a customer for a while and seen her going beyond her normal duties on a day-to-day basis.

Corin is awesome and super helpful!

Excelente servicio y atención por parte de Corin gracias!!! Nuevamente muchas gracias Corin por las atenciones !!

The staff off Corin and Katie are very friendly and are able to help you in any way to make your moving nice and easy stop by to public storage on portola dr. they are there to help you in anyway.

Corin and Katie were so helpful today and always! As well as Keoni at Soquel!

Fantastic customer service. I needed a storage unit for a couple months and a young woman named Corin was very helpful and patient with me I had a lot of questions. I checked out with Katie and I got a cheaper deal because she informed me if I checked out by the 31st I wouldn't get charged for another day.

Good staff and clean property!

Raised the prices alot!! I haven't even been there 6 months. Generally I've been happy with them but the $44.00 price increase for my small unit was jaw dropping. Recently discovered termites in my unit! Good luck getting them on the phone or in the office when it says it's open but door is actually locked. 😒😞

Moving can be very stressful but thanks to Corin, renting our storage was quick and easy! She was very helpful and answered all the questions we had. Thanks again Corin for all of your help!

Excelente servicio,,,atención de ,,CORIN..se lo recomiendo,el tiempo que estuve rentando,,siempre estuvieron atento en todo

Corin is a very personable sales associate that you have working for you, She was helpful in helping me find what I needed

Corin is always so helpful to us and her costumer service always goes above and beyond! Thank you so much Corin.

Thank you for all of your guidance. Corin assistant manager and christine 💪work ethic and efforts really motivate and inspire me! I admire the way you deal with the obstacles thrown your way.and The support that you show to all of employers n the good work ethic

Corin is amazing. shes very nice and helpful.this place is the cleanest of all storage facility.

Corin is is friendly and helpful, I always appreciate her good attitude.

It's clean, reasonable rates( even some specials) nice staff. It's a good place to store whatever you need.

Had a few small problems ,but thanks to a great team it was resolved quickly staff was friendly and very helpful

I have had a storage unit here for several months now. The place is always well kept and tidy. Corin who works at the front desk has always been extremely helpful and kind. Today I had multiple requests and she went over and above to make sure that I got what was needed. Her customer service skills were excellent. I will be moving out of my space at the end of the month and she made the process extremely easy. Thank you Corin!

Corin helped me out so much. She helped me get the unit I need right away and all the moving materials I needed. Thanks for making it easy for me. This is a great location with great customer service.

I had been in this facility years ago and I liked it. Well, I'm back in and the updates are nice! I like to see companies putting money back into their businesses in that they're updated and aesthetically pleasing. A coat of paint goes a long way! Prices are about twice as much of course. I love the app for opening the gate and with my account details.

Excellent customer service from Corin. I can't thank her enough for going out of her way to help me when I made a mistake. Thank you Corin and Public Storage Santa Cruz.

Best Public Storage location! Corin, the property manager, is simply the best! So helpful, finds the best deals, and the entire staff keeps the place spotless. Thanks everyone. Kinda hope I never have to move out. Ha!

I was on vacation when I recoved a notice that my storage unit was not set up for autopsy. I stopped in the Santa Cruz location and your representative Corin quickly handled my issue and I was back on my way.

I came into the facility to check on what space sizes were available and current rates. Christine (goes by Chris) was very helpful and explained where the spaces were in the facility and the rates. In the haste of my day I accidentally left my wallet behind! I spent the day trying to find it. And to my delight at the end of her work day, Chris hand delivered my wallet back to me @ home! She is a 5 STAR for sure, way above and beyond. Thank you so much Chris!

Corin is the best! Takes care of all my storage needs. And the property is the cleanest & best landscaped P.S. around! All thanks to Corin’s dedication & hard work!

Corin was super helpful and professional with getting me set up with a storage unit. Highly recommend!!