Public Storage Self-Storage Units at 1955 Lafayette St, Santa Clara, CA
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor Storage Units
- Small, Medium & Large Storage Units
5'x8'Online only price$ 78/moSmall 5'x8'
$ 78/mo $104Best Price Label1 unit left!
5'x10'Online only price$ 82/moSmall 5'x10'
$ 82/mo $109Best Price LabelHurry!
- Climate Controlled
10'x10'Online only price$ 122/moMedium 10'x10'
$ 122/mo $163Best Price LabelHurry!
7'x10'Online only price$ 126/moMedium 7'x10'
$ 126/mo $168Best Price Label1 unit left!
- Climate Controlled
10'x15'Online only price$ 194/moLarge 10'x15'
$ 194/mo $258Best Price Label2 units left!
10'x15'Online only price$ 204/moLarge 10'x15'
$ 204/mo $272Best Price Label1 unit left!
- Climate Controlled
10'x16'Online only price$ 260/moLarge 10'x16'
$ 260/mo $346Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
10'x20'Online only price$ 268/moLarge 10'x20'
$ 268/mo $358Best Price Label2 units left!
- Climate Controlled
10'x26'Online only price$ 277/moLarge 10'x26'
$ 277/mo $369Best Price Label1 unit left!
- Climate Controlled
10'x20'Online only price$ 278/moLarge 10'x20'
$ 278/mo $371Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
10'x30'Online only price$ 439/moLarge 10'x30'
$ 439/mo $585Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
Nearby Self-Storage Locations
Self-Storage Near Santa Clara
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
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Here's what you need to know to make the process as smooth as possible.
Santa Clara Storage Units Near San Jose Airport
This Santa Clara Public Storage is the perfect storage solution for folks looking for some extra space on the west side of Mineta San Jose International Airport.
Easily accessible from U.S. Highway 101, San Tomas Expressway, Highway 82 and Interstate 880, this location is an ideal storage facility for customers throughout northwest Santa Clara County.
Travelers on the go who need some storage space near the airport can use a 5x5 storage unit at this location to hold extra luggage, travel essentials or important work-related items for a quick pick up and drop off just minutes from the tarmac.
Less than two miles north from Santa Clara University, Bronco students can use a 10x10 storage unit to keep athletic gear, recreational items and even small furniture items stored near campus.
Meanwhile, a 10x30 storage unit is large enough to hold the contents of a single-family home during a major renovation or a move across town.
All of the rental options at this facility are indoor storage units, many of which come as climate controlled storage units too. Moving supplies are also sold inside the rental office.
Tech industry leaders, families who have been here for generations, young professionals, students and so much more – Santa Clara is a wonderfully diverse city with a community that never settles for second-best. Public Storage is committed to providing first-class customer service and cheap storage units to residents and businesses throughout Santa Clara and Silicon Valley.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 674)
Tim is a great help great guy
My wife and I had the best experience getting a storage unit from here. Tim was just amazing and he helped us get the best unit for our needs, he’s very thorough and the place is sparkling clean because of his hard work!
Tim has been a really helpful and friendly guy! He helped me to get to know the entire process, and the storage is so clean here! Thx Tim :)
I had the pleasure of working with Tim at Public Storage, and I couldn’t be more impressed with the exceptional service he provided. From the moment I walked in, Tim greeted me with a warm smile and a genuine eagerness to assist. He went above and beyond to address all of my storage needs, patiently answering my questions and ensuring I felt comfortable with the process. Tim’s professionalism and dedication truly stood out, making my experience not only smooth but also enjoyable. Public Storage has a gem in Tim, and I’m grateful for his outstanding assistance. Thank you, Tim, for turning what could have been a mundane task into a delightful interaction. You’ve definitely earned a loyal customer in me!
I love the property Tim is a good help
Tim awesome 👍
I use this facility for storage. The property manager, Mr. Tim is fantastic. He is focussed on customer service, keeps the facility clean and personally helped me check in into the storage unit. Highly recommend!
We are the first time user to use storage room. When we see this space, it is super clean and convenient. We talked with Tim who is very helpful about how we should select and use the storage room. We are happy about this space and would like to thank Tim a lot!
I cannot say enough good things about my experience with Public Storage, and in particular, Mr. Tim, the property manager at my local facility (1955 Layfayette St). From the moment I walked through the doors, I knew I was in good hands. Mr. Tim went above and beyond the call of duty to ensure that my storage experience was nothing short of exceptional. His dedication to customer service is truly remarkable. It is evident that he genuinely cares for his customers and is committed to delivering the utmost level of satisfaction. One thing that truly stood out to me was Mr. Tim's willingness to help me save some money. He took the time to understand my storage needs and provided me with the perfect solution that not only met my requirements but also fit within my budget. His expertise and knowledge of the available options were invaluable, and I am grateful for the money I was able to save. I cannot stress enough how much I appreciate all that Mr. Tim did for me. His professionalism, kindness, and attention to detail made my storage experience stress-free and enjoyable. It is because of his exceptional service that I will remain a loyal customer of Public Storage. If you are in need of storage, I highly recommend reaching out to Mr. Tim. His dedication to customer satisfaction is unmatched, and I am confident that he will go above and beyond to meet your storage needs. Trust me, you won't be disappointed. Thank you, Mr. Tim, for your outstanding service and for making my storage experience a truly positive one. Public Storage is lucky to have such a dedicated and caring property manager like you.
It was a smooth experience moving to and from the SCU dorms. Tim was incredibly helpful.
Such friendly staff. We were trying to move out late in the afternoon. First time moving out from a storage, not sure about many things. Tim, their staff, came by and explains everything in detail.
Public Storage 1955. The place was spotless, beautiful. Property manager Tim, walked me through every step of the process to reserve online for my unit and answered all of my questions. Tim was very helpful, best customer services.
Great customer service, highly recommended! Tim was amazing and went above and beyond. He even stayed a little late after closing to ensure I was all good.
Gate is always closed and secure. Thumbs up
Zena was a great help, made the move in process easy would recommend
Muy excelente servicio por parte de él en cargado que está en la oficina tienen muy limpio y me ayudaron a escoger el mejor espacio de acuerdo con lo que buscaba y la muchacha de nombre zena que también está algunos día muy atenta y me gusta q mantienen muy limpios los elevadores y los pasillos gracias
Always clean and great service. The property manager always is there to help and great customer service
Tim is the best person.
Amazing service!! Tim at the Lafayette location is so incredibly helpful and kind. I was struggling to have my payment go through and he helped me every step of the way to figure it out. Overall he is super experienced and I can tell he really knows his stuff! Would definitely recommend going to him if you have any questions about anything.
Tim is really great. Thank you for all of your assistance. What a catch. 😁
Tim provided great service thank you very much.
Update: I already moved out and the moving process was very fast and convenient too. The property manager Tim is very nice. He helped us to find a hex key we need for assembling. And the evacuation was smooth. Nice and clean, well organized, easy access. The property manager Tim is really helpful and enthusiastic. He provided very useful guidance when I first time visited the place. He also does great job in daily maintenance and keeps the whole place really clean and tidy
Parking lot is big enough with very convenient access to the elevator. Tim was very helpful and took the time to walk me through every step of the way to my storage unit when I moved my stuff in.
Super clean! Tim does a great job! My mom is very content with his help
We are delighted with the storage space, clean, easily accessible and a very helpful property manager, Tim. He is always available, super great with advice and keeps the space impeccably.
Update: had to go in the office recently and Tim, once again, was a rockstar! Amazing customer service. Thank you Tim! I have had a unit here for years. Today I went into the office and spoke with Tim, the property manager. He answered all my questions and was a true pleasure. Outstanding customer service. Thank you Tim!
1955 Public storage is amazing! World class service ! Tim was fast friendly and accommodating! The property was spotless. I will recommend this particular facility to all my friends and family! Thank you public Storrage and thank you Tim!
Tim was so the antithesis of typical experiences that I began to think I must be in the wrong place. Surely it wasn't Public Storage. He is competent, the place is spotless, he actually cares, and he goes beyond what is requested. It must be as close to heaven as it gets for Public Storage. Thank you, Tim.
Courteous helpful staff. Well taken care of property. Manager Tim goes the extra mile
Tim was extremely helpful and wen above and beyond to help me. The place is very clean and I highly recommend it.
I have been with public storage for several years. This was the first time I had visit this location at 1955 Lafayette Street. The manager there Tim was very helpful, friendly, and was looking out for his customers. I appreciate the fact that he took the time to help and followed up with me to inform me about my storage until. I look forward to moving my stuff at his location. I highly recommend you talking Tim first before making a decision on where you pick your storage facility.
Tim is the most awesome property manager in the world! His sense of humor is out of this world, very patient and polite. Always makes sure you get a good deal, Thank you Tim for always being super awesome!
I have a lot of experience with securing self storage with many of the different storage companies in the Santa Clara area; some experiences good and some just out right the worst. My experience yesterday at the public storage at 1955 Lafayette in Santa Clara was by far the best exceeding my expectations. Here are the highlights of my rental experience: Personal phone call and introduction by the property manager after I had made my reservation online. He gave me the highlights of the storage property and what I can expect and wanted to know if I had any questions and if there were any concerns once I got to the property and make sure I always let him know and he When I arrived at the storage location the manager Tim was there to greet me and give me a personal tour he gave me a short lesson/tutorial on the public storage app made sure my storage unit door and lock was working properly and that I knew how to work everything. The facility who was extremely well maintained due to the personal ownership of Tim and site manager and the pride he takes in providing a clean safe storage solution to his customers. When Tim tells you if you have any concerns or issues or questions to come let him know, so he can address it immediately he sincerely means it. It was really enjoyable to see somebody take pride in their job ownership of their environment and commitment to their customers. Thank you very much for such an enjoyable easy rental experience
Tim helped me move in and was super helpful, professional, and calm despite having to take other phone calls. He walked me through the process of accessing my storage unit. He made sure that he was there for me should I have any questions or need help.
I was planning to move to a bigger unit space and wasn't sure if there was one available. Tim was always a key to the smooth process despite the busy weekend and still showed me one unit space, and I decided to take it right away. The transfer was so easy and just moved my locks to the new one. He's always above and beyond in what he does because even if it was time for him to go home he still took care of another lady. What a great multitasking skill and customer service he has . INDEED a valuable asset to this company. I went here to pick up my Mom's new key since they updated the locks but the Prop Mgr. Tim said I can't give you the new keys unless the person in the account is here with you even if I had my Mom's ID and I was willing to call her he said come back tomorrow. I understand he was doing his job protecting the property in case it's an unauthorized entry. While in the office he made me download the PS APP and WOW! I'm impressed it's pretty easy, the next day I came with my Mom he even apologized for not giving me the key day before. Very professional guy just doing his awesome customer service. He personally showed us how to use the new system it was contactless entry and more secure. Thanks TIM!
Tim is an excellent property manager. He’s always courteous, kind, and helpful. He goes above and beyond for renters here.
Tim was awesome! He is fast, friendly and curious! Goes by the book. He is a keeper, a rare trait in the business of renting spaces. Thank you Tim for making my day!
The property manager Tim is FANTASTIC! Excellent customer service, he goes over and beyond for his customers and the property that he works at. This Public Storage is the cleanest storage unit that I have ever been to. I feel good knowing that my belongings are safe and that Tim is there to help if needed!
Kind and helpful attention! Thank you! Everything was explained in the clear way!
Very clean and maintained property, Tim helped a lot to make my decision faster!
Tim was very nice and professional, his customer service skills was outstanding.Hi explain everything I need to know.Thank you Tim keep the good work you are doing.
Tim, the property manager was so helpful and best customer service I experienced. The place is spotless and beautiful. He did whatever in his power to make us feel comfortable and satisfied. I recommend this place for anyone looking for storage.
The property manager Tim is very knowledgeable, helpful! I’ve had a storage here for quite some time! He is very great at keeping the place spotless! Everything is always clean! If I have any questions he always has an answer to them!
Tim was very helpful and made the process as smooth as silk
Tim was excellent in helping me sort out the keys I had left at home and helped me get access to my unit .... What made that so special my unit was not even at Tim's location. So, a special thank you to Tim for his assistance
Mike was very personable and helpful when I went in to rent a unit. He made the process easy and fun. It’s always nice to work with a professional like Mike.
Tim the property manager is awesome, he is very helpful and very friendly. I'll be making my payments at this location from now on. On top of helping customers he makes sure to keep the place clean. Love it.
Tim was helpful and friendly. He really worked with us to fit our storage needs.
Store 1955 - I have been using the manual system for some time now and it has always been a hassle to look up my pin but luckily today Tim (property manager) noticed it took me some time to get into the building. Tim approached me to let me know about the company’s app and showed me how great, quick and easy it is to open the doors and call the elevator through the app without entering my code every single time! This is going to be a huge help on my trips, Thank you Tim!
The property manager, Tim is such a nice guy! He really goes above and beyond for his customers! Making sure the entire facility is extremely clean and cared for. He even went out of his way to show me how to get in and out of the building and access the doors using the app. Truly a gem in a place where customer service goes a long way, especially in a stressful situation like a move. I would recommend this location to anyone. Great prices, climate controlled and easy access right by the airport too!
Tim at Public Storage was amazing. Great customer service. TIMELY and Efficent. I will be sure to use Public Storage anytime due to Tim.
Tim got us in and out. Adequate timing with his services and ended with awesome results.
Tim is the best part of Public storage. His customer service is truly so amazing, he is so kind. We truly appreciate you!!!
Tim is such an amazing guy he really helped out me and my mom with all of our questions and just anything we need he was right there to help. 1000 stars if I could
Been here for a month now and the experience has been absolutely great. Starting from the first day, Tim was a gracious host and personally took me around the property and explained how everything worked. He was patient in showing me different size units until I landed in one that I really liked. He explained to me his upkeep/maintenance schedule of the property and I was very impressed by his dedication. As we were leaving, he made sure that my phone app was set up properly to function as a means of getting in. Over the last month I have been able to get historical data of the temperature for the climate controlled units, and I am happy to say that the temperature is maintained very well. I am very satisfied with my experience so far and would recommend renting units at this property.
Tim was absolutely incredible! He took his time to show me everything! My unit, how to enter, how to use the app! He went above and beyond to help me! Thank you so much!
Moved out today. Moving in and out process was simple and easy. The manager of this location Tim taking care of this property very well. This location was always clean.
Thank you Tim for your amazing help! He made our storage transition so smooth and easy.
The property manager Tim goes out of his way to help, especially since they’ve put in a new security system, Tim has been a great help getting the app setup and showed me how to use it.
We had great support from Tim when setting up our unit. I feel very confident that our belongings will be safe and sound!
INCREDIBLE!!! Tim at the Lafayette St location was just incredible. He was not only extremely kind and helpful, he set me up with the perfect unit. He dedicated all the time I needed to make sure I got the perfect unit and the perfect size. It’s not often that I, or anyone I imagine gets the pleasure to be taken care of the way Tim took care of me. He has very high pride in managing his location, not only through his top tier service but his integrity of the cleanliness of his location. Every unit, and the office is impeccably clean and well organized. I HAVE NEVER seen a public storage in such GREAT CONDITION or standing. Tim, thank you so much again and I’ll never use anywhere else to store any of my property. I will also recommend you specifically to anyone I know that needs storing their property!
Just got a storage unit from Tim, he did an excellent job explaining the whole process to me. I haven't need of this service for a long time. This facility is spot less, really well maintained and Tim's professionalism and pride is to admire. Thank you!
Renting was easy. Got a call from Tim shortly after making my reservation. He was extremely helpful, both over the phone and in person, making sure I had all of the information I needed. He also takes pride in this facility, and makes sure it is extremely clean!
Tim was very helpful in setting up my public storage space. Gave me all the tips to store my items efficienctly in the area
Tim is the best! Walked me through every step of the process and answered all of my questions. Clearly he is a seasoned pro! Even showed me how to use the app and made sure I knew exactly where my unit was before finishing up. Incredibly friendly. I have to mention how clean the facility is! I’ve never seen my own kitchen as clean as he keeps this building. Thanks so much tim!
5 star property, so well kept and clean. Tim, who is the property manager, was extremely helpful through the whole process.
Tim Helped me with the new set up and getting me situated
Tim the property manager has been very helpful through the break-ins, and every time I come in. He's very knowledgeable and helpful. He's definitely an asset to your company. Steve.
I have had a storage unit at this location for years. I have to say the property manager Tim is great. He keeps this place very clean, secure and is so very helpful! I feel safe going to my storage unit. I feel it is more secure with the new App, a more secure way to access your unit. I would definitely recommend this location for security and cleanliness.
Tim was exremely helpful during a very stressful time . His customer service was impecable and thorough. He is a real asset to your company . I have now been with public storage for a year now and Tim has been there whenever I need anything. I would recommend this place anytime to family and friends. Thanks Tim! Many thanks
1955 reed, public storage this the cleaness facility I’ve seen, Tim the Site mgr knows his craft. I recommend this pS facility to anyone, thanks Tim.
Very clean location. Tim, the manager, was very helpful while we cleaned out multiple units.
My husband, Tim Wilson, was dealing with the Public Storage manager (also named Tim), for a variety of changing needs over the years. He is highly attentive, keeps the facility very clean, and provides excellent customer service. We are really happy with Public Storage at 1955 Lafayette, and highly recommend it!
Tim is very helpful and kind. The storage had issues in the past , but this location has made sure to improve on the flaws and made the experience more positive in a very meaningful way.
Excellent customer service and spotless facilities. The app based access is excellent.
2022 update: I have had no problems over 2 years. Facility is safe and very clean. Tim helped me close out my unit and was extremely helpful and friendly in walking me through the process. 2020: Clean facility. Very helpful staff. Tim helped me and was very nice, answered questions, and provided advice. Friendly both over the phone and in person. I haven't moved in yet, but seems like a very well run facility.
Tim was proactive in calling me about my reservation and provided me with much useful info needed when making a reservation. I felt comfortable in my decision to rent a unit from this location and then he took and provided me the extra time I needed at the end of his day to show me the units available and make my reservation before he left for the evening. The facility was neat and clean and pride in work shown. It will be a pleasure doing business with this location.
Tim is the. Best manager, and cleanest ,Storage ever
A great facility. Love that you can just grab a cart and get in/out quickly. Staff is very helpful.
Tim, the manager at this facility, is very helpful. This the cleanest and safest storage facility I have seen. The service is excellent.
Tim was very helpful. The facility is clean, well-lighted and secure. Manager is very helpful. Appreciate the great service.
I have had the storage space for over a couple years now. Tim has always been. friendly, & kind. The office. is. clean & orderly & it is a pleasure to go there.
Tim is great! He really looks after the customer & keeps the facility spotless! So much nicer than most storage facilities!!
Tim was so helpful and great to talk to. Walked me through and showed me all the units available and helped me pick the right one for me
Tim is a very helpful, kind, and transparent Property Manager. He was available for questions when I had them and reassured me of my move out process. This is separate to him, but I had moths and insects ruin some of my clothes and belongings, so I am not sure if I’ll rent from this location again.
Tim, manager at 1955 Lafayette, Santa Clara, has earned my highest commendation. He is a get-it-done person who will go all out to ensure that his customers' needs are met. Tim's problem-solving and people skills, coupled with excellent relations with his management, enable him to quickly and completely solve problems, which he has done for me on several occasions. I would give him an even higher rating if I could!
Tim was very helping in setting up my storage
The best part about this place is Tim! He is the primary reason for the generous rating. He is very kind, and friendly, makes all guests feel welcome, and always has a positive attitude. This facility is safe, secure, clean, and in a great location. A+ & ***** for TIM!
I have been a customer here for many years. It is safe and accessible, especially having the carts right near the elevator. Tim is an excellent manager and always willing to help. He taught us how to use the new app on the phone and it was easy to learn. Excellent customer service and hope he continues to do great things for us.
I paid my monthly payment today and Tim the property manager was very helpful and was very accommodating in assisting me with paying my account.
The service here is awesome great prices and a great manger here to great everyone nicely
It’s spotless and seems very secure. Tim, the property manager is very responsive. I’m quite pleased to have the storage space I do.
Received the very best customer service ever. Tim very friendly, helpful, and funny. He answered all my questions without hesitation. The storage facility on 1955 Lafayette St. Is the most cleanest I have ever seen inside and out not one spec of trash or dust anywhere, u could even see outside the windows. Thanks for making me feel welcome Tim.
Tim was very helpful in assisting me when I came into the 1955 Lafayette Street Public Storage to pay my monthly rent on two storage spaces. He had a positive attitude in assisting my situation. "You've been a Public Storage customer for many years, let me see if I can get you a rate reduction." I received the maximum discount. I received my u
Gracias a él señor Tim una persona genial atento amable nos ase fácil el profeso muy profesional
I have had a space here for many years. It’s well maintained and has an excellent employee on site named Tim-he is knowledgeable and so very helpful! You can tell that he really takes pride in his job, which is such a rare quality these days. I recommend this facility and employee to anyone looking for additional storage space!
Tim the property management has provided the excellent support and help throughout the time I rented here, i really appreciate having him managing the place on Lafayette for public storage, please keep him there and possibly promote him for the best of all company and customers. Thank you very much.
The place is clean, and Tim was quite helpful with information and willing to guide me and my girlfriend around the premise. He definitely deserves all five stars I have in my rating.
Tim Was very helpful 👍 and informative he gave me useful information which I needed Thanks Tim. 5 STARS AND THAN SOME MORE!
Tim helped me out today ! He was very kind and had great customer service couldn’t ask for a better service thanks guys !!
If you have any storage needs in the Santa Clara area you definitely want to rent here. The space is clean and Tim, the Property Manager is the kindest most helpful person I’ve ever had the pleasure of meeting in the service industry. He will work hard for you to accommodate you in any way. This guy needs a raise or something!
This is the nicest Public Storage I've ever used. It's all thanks to Tim. He keeps it super clean and he's super professional. He even takes the time to keep the grounds swept and tends to the weeds. Highly recommend this place. Tim's got your back.
Tim the property manager is wonderful he is always polite and helpful. Every time we come, he always offer to help and his customer service is the best!!!
Cleanest storage in the South Bay. The manager Tim is attentive, clearly cares about his customers, and is an all-around great guy. Security, app-based access, and spotless facilities set this storage unit apart from rest!
Tim is the absolute best! He’s a great help when it comes to moving in and out of college. He’s always willing to help others and goes out of his way to provide the best quality of service to his customers. If you need any help at Public Storage, ask for Tim!!
I’m having the best experience using this location. Tim has been very helpful and today he assisted me in accessing my storage unit with ease. He showed me how to download the Public Storage App so that I don’t have to try and remember my passcode, which I’ll admit that I’ve forgotten before. Tim is an exceptional employee who takes pride in his position and goes above an beyond to assist customers. If I could give 6 Stars I would! Thanks!
Tim was extremely helpful and patient.....Answered all my questions, showed me all the options and how the app and access works. Now my wife and I are satisfied customers with a safe and clean place to keep our valuables:) Thank You Tim!
This location was renovated recently, including a security upgrade, which is a positive change. I spoke with the manager, Tim, regarding the changes to the locks on the units and building and I got the sense that he goes above and beyond to keep his facility clean and the customers happy. Great success!
This Public Storage facility and Tim, its property manager, continued to exceed my expectations over the past three years that I have been their customer. Tim is extremely professional and personable. He contacted me promptly whenever there was an update regarding the storage and was very professional and helpful in our interactions. I highly recommend this clean and well kept facility and appreciate Tim's efforts to keep the place running in top condition.
I rented a unit on 10/2021, with per month rent $107. They raised the rent aggressively every a few months. Now the new rent is $190.
Tim is the man! Amazing customer service, courteous and professional. I have never been to a storage facility so well kept and a space where one feels safe to leave their belongings. Truly the best storage spot in town and it is all thanks to Tim.
Tim was very helpful, very friendly- loved the app access, that( and Tim) definitely make this storage unit better than the others. Would recommend to friends 10/10. Added photos so you can see how the floors SPARKLE!!!
The property manager Tim is really nice. Helped us a lot.
Great service! Manager clearly explained how the systems worked.
Updating my review…. Tim is great. He’s extremely helpful. He went over and beyond to help me out snd didn’t hesitate a single bit.I’ve been there for many years and he is by far the most helpful and understand employee that they have ever had. He enjoys his job and that is what separates him from the rest. Thank you Tim for being here in the Lafayette location and for all the respect you give. I appreciate you. Tim has always been a great help when needed. His customer service is awesome. Glad he is at this location. 10 stars!!!!.
[Update]: 8/11/2022 Well it's been another 2 years since my last review, but wanted to update as I've been working with Tim. I recently downsized my unit and Tim made it quick and easy transition. He cancelled my old unit, suggested a new one, and even helped me dispose of a few small items as I moved items from my old unit into the new. He's a pleasure to talk to and is always lending a helping hand. 5 stars for the customer service here! +++++++++++++++ I came in today because I misplaced my keys to my unit. Sheila helped me contact the district manager, cut the old lock off, get a new lock all in the same day! I’ve been a customer here for over 4 years so she even went as far as requesting a rate reduction for my unit. She was very kind and attentive to my needs, 5 stars for her customer service!
Tim es una buena y muy amable
The Public Storage was always clean, safe, and friendly. The manager, Tim was extremely helpful! Thank you so much for the assistance. Strongly recommend this location!
It is my first time using a public storage, Tim, the manager, has been extremely helpful in showing me how to access my storage space. Tim has also kept my storage room and all the common areas, including the parking lot, spotless clean. Thank you Tim for doing an excellent job.
This is my first time renting a storage unit and Tim has made it a wondonderful experience! He is extremely helpful and cares about his customers
Tim is always helpful and friendly. A pleasure to see him each time i come in to storage. Great guy!
Very nice facility. Tim was a great help and provided awesome customer service. I will definitely be going back to this location for future business with public storage.
Tim is super helpful and diligent in making sure you’re set up and experience is smooth. I wish all public storage facilities had Tim. They also have a great security system there that I haven’t seen at other facilities.
I had stopped by this location just to inquire/get some prices for units and was delighted by Tim's friendly and thorough service. I felt very at ease and took the unit on the spot. You're in good hands if you decide to store here. Tim is a champion!
Tim the property manager he offers the best customer service. I’ve been at this location for over 10 years and have seen many managers before Tim, and feel he has been very nice and helpful and keeps the place spotless and is always very helpful. I’m very happy Tim is now the manager here. Thank you Tim!!!
This is a fantastic storage place with an awesome property manager. I moved my stuff to this branch after the Cupertino one closed for refurbishment, forcing us to move. We were frustrated and initially considered it an inconvenience but it turned out to be really great in the long run. The storage is climate controlled and immaculately maintained. As soon as we entered the property, the manager Tim greeted us with a big smile and walked us through the whole process. He helped me install the app, showed us how to use it to open the doors and elevators, and accompanied us all the way to our storage. The storage itself was spotless and smelled crisp clean. We have since visited the storage multiple times and have found the place clean, well-lit, well-maintained, and the staff, especially Tim, always greeting us with a big genuine smile, calling us by our names, and always there to help. I don't usually write reviews but with this level of service and hospitality, I had to. Highly recommended.
The property manager at this location is amazing! Waited after hours to help us the rental property and helped us setup the mobile app. He also made the checkout experience really smooth! Thank you Tim. :)
Outstanding Customer Service! Tim the general manager of the Lafayette storage in Santa Clara could not have been more helpful in walking me through the delivery and storage of an international shipment. Not being present when the shipment was arriving was going to be problematic, but Tim explained the level of security, the ease of transition and the steps necessary through the app to walk the shippers through the facility with access codes. He also followed up after the booking to confirm and personally, offering his assistance if I had any questions. Really excellent customer service and leaves the customer with confidence that the facility is safe and secure.
I rented the space in 2019, and hadn't been back since covid lockdown. Tim is such a pleasant upgrade to this facility! He was so helpful when I came to pick up my new key. He walked me through the steps of downloading the app, showed me how to use it to access my space, went with me to show me how to open and secure the new lock, and when I realized I needed a cart, after declining when he asked me before going to my space, he volunteered to go back downstairs and get one for me. Tim's awesome!
Ask for Tim always very helpful and knowledgeable. Pay the man please. It's 90 degrees today people. But Tim keeps the place cool!!!
We needed a storage unit for work on very short notice. Of all the storage facilities we visited, this property was by far the cleanest, the most well-organized, the best managed. The manager at this location, Tim, was extraordinarily helpful and proficient. It's clear the success of this operation owes a lot to his diligence and customer focus. We have not regretted our choice. Couldn't recommend this facility more highly.
Tim was so helpful as this was our first time renting a storage unit answering our questions on what size we needed and helping us move in. Tim keeps the facility so clean and always is there for support.
Rented a storage space for the summer and was impressed with the location. Tim, the manager, was incredibly courteous in helping us get our storage unit up and running. He clearly takes pride in the facility in regards to keeping it both clean and secure. Would definitely recommend to anyone needed a storage unit.
Tim was really helpful and relieved a lot of my moving anxiety! The only reason I had to vacate my unit was because the monthly cost had increased somewhat significantly.
Tim was a great host and rattled off all the details about our space! Really clean and organized! So glad I found this place!
Tim was very helpful and keeps the place very clean!
Tim has been fantastic for the entire rental period for my storage box! He was especially good when I had to move out to make sure I had a positive experience.
I couldn't end my night without giving a great big THANK YOU to TIM!!!! As soon as I walked in I noticed how clean it was and smelled clean I even mentioned it to him lol. It's not everyday you get customer service like this, but when I do I want to share my experience with everyone. Tim gives off this great aura of kindness. The minute you enter the building until your last step out the door thank you for being so helpful, answering my questions and helping me to my car. I enjoyed our lil chit-chat today. Ty again. Hope to see you around soon.
Great customer service
The manager Tim is a stand up guy. He is real friendly, courteous and way helpful. A very respectable man. Public storage should be thankful to have him working with them.
Excellent service. Tim is nice and helpful. Definitely recommand to anyone looking for a storage unit.
Tim is great he made me feel at home and got me sorted out with much enthusiasm and glee. I really appreciate tim and his help at public storage and has made me had a great experience with my choice.
I called Public Storage in Santa Clara today. I was very fortunate to speak to Tim, the Property Manager. Words cannot describe how kind, thorough, and patient he was while walking me through this process. He is very professional and I can tell he loves what he does! Thanks Time! You are THE best!!
Tim was very helpful & always friendly. Gave me very good details about any upcoming changes or procedures. Thanks for all your help!
Excellent customer service. I strongly recommend Tim - he was helpful, professional, and friendly.
Tim was SO helpful. 5 star customer service, all my questions were answered and he made it a breeze. Thanks again Tim!
Tim the property manger is super awesome and was very cooperative during my checkout process
I’m so glad I chose this location to house my mothers things, it’s well kept, clean, secure, and Tim is the BEST! I’m not familiar with these keyless entries so it was such a big help when the Manager Tim explained the process and made sure mom and I were proficient with these keypads. I can clearly see the cameras and the keypads are always clean and working properly. I feel safe here. There is plenty of parking and plenty of carts to load and offload. Carts are kept clean and work perfectly as well. Money well spent for sure!
Tim is ALWAYS super helpful, from payment plans to repeatedly having to show me how to use the app to open the door. Edit: Came to upgrade to a bigger space and Tim was there to streamline the process.
I went today and Tim at the front desk was great and kind. I went to check on my storage and he was so caring and explained everything that was changed since 2020. I’m so happy with this place.
Property Manager Tim at 1955 Lafayette in Santa Clara is super helpful when it comes to moving in AND moving out. He’s super knowledgeable and takes care of the whole building! He makes sure you’re alerted to any changes he notices on the outside of your unit (additional lock added, etc.). I’m moving my things to another Public Storage and I wanted to make sure I knew the move out procedures so I went in and asked what to expect. He gave me a lot of information that I didn’t even know I needed! Super satisfied w the amazing customer service that was provided by Tim!
Tim is a very unique manager that helps us with everything we needed. The best of the best. NO CAPPPPPP NO CAPPINNNN. Yyaaaaaahurrrrmeee! He is awesome.
Tim, the manager at the 1955 Lafayette facility in Santa Clara, was remarkably attentive to my needs and time restraints, very clear in conveying information, and patient. His upbeat attitude made the process much more pleasant. Highly recommend working with him.
The property manager, Tim, was incredibly helpful and nice. The property is super clean and the security looks updated. Wouldhughly recommend.
Tim, the property manager, is a great help, and he deserves a raise. He was very helpful during Easter, and was very patient with me.
We were looking for storage solutions and visited the Public storage nearer our home - where we were referred to this place on 1955 Lafayette. We were told to be amazed by how clean the place is kept. No kidding! Tim the property manager keeps this place spotless - and I mean spotless! He's also a very kind and helpful soul who assisted us in finding and reserving the space we were looking for. Overall I have only positive things to say up until now. We're sure Tim will take care of us moving forward!
Tim has been very helpful and knowledgeable about the facility. Tks
Tim the property manager was very patient and helpful with my whole rental process. He even explained and helped me download the app, which I am looking forward to using when my move in date arrives. Thanks again Tim, you are very kind and softhearted you man.
I enjoy Tim's help today. He helped me install Apps and I am happy with this new service!!!
1955 Lafayette - Tim cares about his facility and keeps it tidy at all times. Cares about his customers and provides great service.
Just saw the facility today and rec'd the best help from Tim, the manager. The place is soooo clean and well protected. Tim was very personable and took extra time to walk me thru the process. Thank u Tim!
Tim was fantastic. He showed me how to get in the building with apps. He is simply the best and so very helpful.
Tim is excellent. Really nice guy
Tim the property manager was superlative! Helpful, conscientious and knowledgeable. Excellent communicator and made the process transparent, efficient and professional.
Today I had the pleasure of the assistance of Tim Glasser he was so knowledgeable and told me some great information. He went over and above to help me out. I would highly recommend Lafayette Street storage!!
The service at Public Storage located at 1955 Lafayette in Santa Clara, California was excellent. I had not been into my storage unit for some time and was having difficulty due to an upgrade at the site. Tim was so helpful introducing me to the site improvements and the new access app. With his help I got the new app loaded and activated. It is so easy to use and the site was spotless! I’ve had Public Storage for many years and I am really pleased with this location, Tim’s excellent customer service, the facility and the new Public Storage App.
Wow, I’ve experienced over 12 different Public Storage locations in my life and this is definitely the best one! Not only is the building nice and very clean but the property manager, Tim is amazing! He provides the best customer service, is always so helpful, and friendly with a big smile on his face. He makes the experience at Public Storage that much better and gives me no reason to rent at any other locations. I will keep coming back here for my storage needs! Thank you Tim!! You rock.
Wow! Facility is spotless, Tim (the manager) is exceptional! Made me feel incredibly valued and welcomed as a customer, went out of his way to help me and was ultra-responsive when I called with questions. Very, very impressed!
Tim was super helpful helping me set up the app which was very easy to use. The place is very clean and tidy. Great customer service
Tim was super helpful, showed me around the floor and the locker, how to use the lock and in general was very professional, and personable; a nice experience…thank you Tim!
Super clean facility - not a speck of dust, convenient location and the entire place looks brand new. Tim, the property manager, is simply the best. He does what is best for the customer. He will patiently explain you the procedure and after that things like how to use app, elevator, gate etc becomes so easy for you. We went in to enquire about the price (first ever visit to a storage company) and were so impressed with the customer service and the facility that we booked a rental space then and there.
excellent services by tim the store manager if i can give a 10 star then I would. This guy was angel during a crisis i had. I recently met with an accident and had to end up vacating the rental apartment and fly out of country to stay with my family, to get home care and support. both my hands and back were injured. the accident was emotionally and mentally very taxing and I was temporarily disabled having to rely on others for help. there were so many things i had to close out and I literally had 2 days before catching my flight. I booked this place last minute and had to plan the storage move late in the evening, next day morning was my flight. no room for delays and I was very worried. unfortunately we got locked out in the middle of the move. It is thanks to people like tim who went above and beyond to help me sort it. he understood my situation, showed compassion and willingness to help even after his shift was over. which truly shows an exceptional customer service. I was able to complete the move and fly on time and get the needed medical help. This guy comes with a golden heart which is very rare these days. he sees you like a family member and steps up if needed just so your needs are met. he has got your back. what more can you ask? Tim you earnt my respect and honor. god knows what would have happened if I chose a different place. I will always bring my business to wherever Tim goes and will refer him to all the folks in my network and community. thats the least I can do to show my gratitude. besides I know we will be in good hands with people like Tim who genuinely cares for your well being. if any company manager is seeing this message - give this guy a good raise. he is a rare find and you dont want to loose him! infact he should be named, employee of the year so other staff members learn what it means to truly be there for your customers in time of need, thats how you stand apart and get more business. Thank you again tim!
Tim at the 1955 Lafayette is the best! Customer service is patient, always on point and a pleasure to deal with as well. In an update, I would like to complement Linda who was subbing at this location during my January visit. Great attitude, friendly and helpful. Thank you!
Tim was great in helping me with storage transfer, excellent service, everything was done quickly and in professional manner. Thank you!
Thank you to Tim at the front desk today for getting us all updated with the new locks and access app. We’ve been storing here for a few years and he was the greatest help! 100 percent all about giving us great customer service! Highly recommend storing here. Safe and easy and prices competitive.
The property manager Tim was really helpful. He walked me through the entire process on my first rental unit. He was also patient enough when I was having problems with resetting my password through the app, and then made sure everything else was working after that.
Always a fantastic experience at this Santa Clara storage location. Every visit I am pleased with the faculty as it is always clean and well organized. My family and I have been utilizing the services at this specific Santa Clara location for about two years. This evening I had the pleasure again of being assisted by the property manager, Tim. Tim is always courteous and knowledgeable whenever our family has needed assistance with any questions. Tonight especially, it had been quite some time since I visited our storage unit and embarrassingly I had forgotten how to input my code correctly and the whole elevator process. However, Tim was most prompt with helping me figure out my correct information for our storage unit. Lastly, he showed me easily how to utilize the Public Storage app which makes the visiting process a lot more efficient.
Tim the manager awesome guy. Always helpful and good far and beyond to help everyone. Thanks Tim. ALOHA
I am a first time client with a 5-STAR impression of the manager (Tim) at this PS location. I found the location to be easily accessible, clean, secure, and convenient for my needs. The property manager (Tim) was courteous, knowledgeable, helpful & caring to my needs & questions. Before I signed the agreement, Tim followed up with me a few times to make sure my questions were answered and that I was offered all options to choose from. He is on assignment, knows the place, provides clear & complete instruction, and is remarkably client oriented.
I've been a tenant at this location for 15 years. Tim, the new on-site manager, is fantastic. He's friendly, conscientious, and really cares about his tenants. The property has also seen some nice renovations in the past year, including new HVAC and security upgrades.
Super helpful manager (Tim), went above and beyond to set me up with the storage unit and assisted me with using the new app. The service here was awesome, and the facility is clean and updated! Great customer experience.
Great service. The property manager, Tim, is a pleasure to work with and makes moving in and out a breeze!
Tim was such a great help and so Pleasant always happy and kind! We need more people like him!
Nice storage facility with friendly manager, Tim. Tim always greet us with a big smile and is always ready to offer his helping hands and thoughtful advice. He is always going around the facility to clean up, making the place clean and cosy. Highly recommended!
I've had my fair share of renting storage units and besides this one they have all been horrible experiences. This Public Storage has been stress free, it is very secure, super clean, and I am always welcomed by friendly staff and whenever I have needed assistance, the staff (particularly Tim, the manager), has been very helpful and accommodating. Not only is Tim eager to help and assist or answer any questions, he is always incredibly kind and considerate. It is refreshing to see good customer service and a manager who clearly takes pride in his job and cares about his customers and their experience. Tim was very patient and informative when showing me how to properly use the Public Storage app to gain access into the building and use the elevators, because it is quite confusing & particular. If you are looking to rent a storage unit in this area I would highly recommend renting a unit here! eager to help- considerate- willing- assist- accomodate- be of service to
Very convenient and reliable. I rented a space online within minutes. Was explained how to operate the app and elevators on the phone with the property manager Tim. When I arrived I was greeted by Tim and he showed me my storage unit and how to use the app in person. This location and staff is very helpful.
The manager (Tim) is super friendly, helpful, yet professional. He goes out of his way to ensure that his customers are happy, whether it's through making conversation, cleaning the facility, or helping out when needed. He was an excellent guide and helped me get what I needed. Out of all the storage sites I've visited, this one is the best!
Very convenient and safe location. Clean facilities. Tim, the site manager, is very friendly and super helpful.
Great service provided by Manager, Tim today! He kindly assisted me with using the App & getting the elevators to work for me. Very clean premises as well!
Great manager. Tim was very helpful and awesome with getting what we need. Kept a very clean area and was an excellent guide
Tim (who is the manager for this location) provides excellent customer service. Tim is probably one of the best customer facing employees I have met. He is professional, helpful and genuinely cares about his customers. This location is spotless and one of the best storage facilities I have ever seen. It is very well maintained, thanks to Tim. Highly recommended!
Tim was very friendly, helpful & conscientious to explain all the details of accessing the unit I just rented. I’m so glad to be moving to this location. Great job Tim!!👍
I was a customer of Public Storage on 1955 Lafayette Street for over a year. I decided it was time to go and Tim (property manager) has been so incredibly helpful with the move-out process. I recently became partially disabled and was unable to handle a lot of the moving out parts myself and was afraid I was not going to be able to handle it. Tim came through for me and helped me move out with ease. I couldn’t do it without his help. If I ever need storage needs again, I will use Public Storage in a heartbeat. The facility is extremely safe and secure and Tim in particular maintains it so it is SPOTLESS. Give this guy a raise, he is a godsend.
Tim, the manager at this location, provides excellent customer service. He is very helpful, friendly and keeps the place clean which I appreciate very much. I will recommend this facility to family, friends and anyone who needs a storage.
A big shout out for Tim who is always so helpful and goes above and beyond for his customers.
I recently stopped by to see a unit and Tim was incredibly helpful and resourceful. He made sure that I understood all policies and procedures in a very educational manner. This location is insanely tidy and very accessible. Best storage site I've seen in years.
Tim was super helpful during our recent visit. Thank you!
Tim was such a great help! My friends and I would've been lost without him.
Tim, the manager, was incredibly helpful and thoughtful. In my 30 years of renting storage units, this was the by far the best facility in the nation and the best customer expierience I've received.
Tim is super nice, friendly and helpful :)
Tim was awesome! Very helpful, explains every detail, keeps units very clean! I needed a unit, and he was alone helping another customer, he excused himself from that customer to let me know he will help me as soon as he was done. Most other places I have been, don’t do that! Great experience! Will recommend this public storage!
Tim is amazing!!!! The best property manager. He was so helpful in helping me find my storage unit and even helped me bring the stuff down to the car. 10/10 customer service.
GREAT EXPERIENCE!!!! Tim was so helpful and friendly!! Kept the place super clean and you can tell he loves working with people!! He really made a banal task super fun!!
The staff is always friendly and helpful, especially Tim. Thanks for the help with the new contactless entry—love it!
Tim at 1955 Lafayette Street in Santa Clara CA was incredibly helpful with my first time at Public Storage. I could not have asked for a more patient, accommodating, and meticulous worker to guide me through everything. Can’t wait to come back again soon! Thanks Tim!
When the pandemic started we put our stuff in a storage unit. Very nice facility, very secure and management is very helpful. Tim was always willing to help. Helped me set up the app so I could use it instead of typing the code every single time I was entering the building. That was great. Also, when we were vacating, he got rid of empty boxes we had around. Thanks for your help Tim, I really appreciate it!
Really nice storage unit. You always see the manager cleaning around, so the place is spotless. Tim (the manager) is always willing to help. The building seems very secured, cameras all around. Would definitely recommend this place for either short or long storage options. Had my stuff in a 10x10 for a year and don’t have a single complaints
Tim is an outstanding property manager, I just can’t say enough about his customer care focus and caring personality about his tenants. A best customer care professional always went an extra mile to help me as a storage space tenant since since my interactions with him.
The very nice guy, named Tim, at the 1955 Lafayette Public Storage was helping me to get a my storage unit, he is doing wonderful and professional job!
Excellent facility, clean and well managed
Tim is a keeper! The customer service that I received at your site was outstanding! Thank you Tim for a job well done!
The facility is convenient, super clean and has climate controlled units. Tim is great. Helped me choose the right space, get onboard, work with the app, and more. Highly recommend this location and Tim for the customer service he offers.
Tim Glasser and his staff were extremely helpful, professional, and courteous during each time we've been to this facility. They made our move in easy. Tim gave us the details on the unit and app in a clear and professional way, ensuring we didn't have any lingering questions or concerns. Also, the space is always clean and secure. Thanks!
Clean nice and friendly!!
Tim was so nice and helpful! He makes sure to sweep the place and the parking lot, and he helped us load our things into our car!
Tim was so nice and helpful! He made sure we had no issues while we picked up our items!!
I was at the public storage for few months and Tim who is the the manger has always been super helpful. He is very professional and courteous. I had some issues moving in and moving out and he went out of his way to resolve them and see that i was a satisfied customer. I have rented few storage units in nearby vicinity but most storage units try to pull you in with good deals and but once you are in you are stuck at the mercy of the staff to get anything done. In case of Tim he was helpful from the time i was there to the time i left the unit. I will highly recommend public Storage at Lafayette.
Property manager Mr. Tim is super super nice and helpful! I had the best experience in this location for moving in and out. Appreciate the service and great attitude!
What excellent service. Tim helped me walk through the app, showed me how easy it is to use. Spent the time and showed everything. Didn’t leave anything for me to question. Great location, super clean. I am so impressed with the pride Tim takes in his job. Makes me feel so good knowing my stuff is safe.
Overall a great experience, they have renovated the space and it's contact less using their app. Our stuff was sitting there for months and it was really safe and secure. Tim was super helpful and he helped us throughout the process. He was always there with a smile to check us in and made sure we had everything we needed while checking out.
Tim was very efficient in helping to secure a unit. Quick and easy process.
Tim the Manager was extremely helpful. He walked me to my unit, he explained and showed me the locking mechanism. In addition to that, he helped me download the app and showed me how to toggle thru it. Last but not least, he walked me over and showed me how to access my unit using the App. What was a stressful day with the moving turned out to be a wonderful day at the end. Last but not least, the unit is clean and ample flat dollies available for use. Thank you Tim for being helpful and accommodating.
The best storage ever. Very clean. Tim, the property manager is so nice and useful. He really cares about the customer.
The manager Tim is absolutely wonderful, great customer service and great attention to detail.
Tim was so helpful!! Great guy! Showed us where to go and helped carry all our things:))
Tim is amazing!!! He was so helpful and kind, showed me where the storage unit was and brought out all of my things for me. He’s the best
Tim was very helpful today when I went in for a new rental. He found a unit that matched my requirements, & was in the right location. He helped a colleague so that we could get faster service. He explained everything thoroughly, & it was a positive experience. Thank you.
I was pretty confused coming here at first, but thankfully Tim was there to help me. He was so kind and guided me through every step from finding the elevators, going up to the storages, and how to open them up. Tim made me feel secure and definitely made everything so much easier for me. He’s always happy to help and made sure I knew that I could come to him for help whenever I was there.
From Tim I got the best service I ever had, please give him a raise
Tim is the man. Great customer service super super helpful. Nicest guy!
Fantastic service! Tin was so nice and so great friendly !!!!!
Tim is as solid as they get. I use to make my payments to Shelia but she was transferred to another store. I was so happy to meet Tim. He's very understanding and makes you feel at ease. Executional customer service. He's always happy and always looking to help. It's not just a job for Tim. He care!!!
Tim was so friendly and helpful! Great service!!
Cleanest rental place I’ve ever rented from. Tim, who is the manager is very attentive and super friendly. He walked me to my new storage unit and showed me how to use the app to access the building. He keeps the units super clean and is very responsive. Would definitely recommend this storage place!
Tim was extremely helpful today! He brought our things down from the storage center and loaded them into our car for us. GIVE THIS MAN A PROMOTION!
The entire facility is very clean and Tim keeps the whole place running flawlessly. Its a huge place so Tim went out of his way to show us to our storage unit and show us how everything works. Would definitely recommend!
tim was lit, helped us get our YErBZ! made it super easy working out way thru storage!!
Tim was a great help! He gave us excellent service, helping us out with every step to get to our unit ! Thank you Tim for your great customer service skills !
Tim was the most incredible representative. This was our first time here. He walked us to our storage unit and even assisted us with picking up our teas. He is so helpful.
Tim is amazing and very professional! We have to move in remotely two month ago and he helped us even at after hours!
Being someone with 0 experience and knowledge of how self-storages work, Tim was very helpful with helping me and my partner navigate our way through the building. He is very accommodating and helpful with our renting and vacating processes too! Whenever we were confused, Tim never hesitated to guide us through and answer all our questions. A very kind and wonderful person who went out of his way to help us! Thank you Tim! Our experience with Public Storage was very positive thanks to you! :)
Tim was exceptionally helpful! Sorted my access issues and had a great attitude
Tim was very helpful getting us sorted with the new app and lock! Thanks for all the help Tim! :) 5 stars!
Tim is the goat. Needs a promotion. He helped me and my friends and was super nice.
When my friends and I walked in we couldn't really operate the elevator and the worker named Tim helped us with our situation. I would give him 5 stars for being so kind and helpful with the elevator and hopefully anyone who needs help here can come to Tim.
Absolutely 5 stars for Tim. We went above and beyond to make sure my public storage experience was great. His location is immaculately cleaned. There are always carts available for easy transportation of my boxes, from car to storage. He even helped me out with the online app to make sure I am able to access the facility easily. Tim, thank you so much for making me feel that all my stuff is safe.
Tim was a fantastic help throughout my entire morning at Public Storage! He certainly cares about the customer experience and ensures that everything goes about as smoothly as possible!
Tim went above and beyond in customer service! Terrific
Tim is amazing! The best service I've ever received. He is so passionate about his job and cares so much for his customers. The place is super clean and convenient. Prices were better than other public storage locations too.
Tim is amazing! He helped find our unit and updates with our storage status. He is also very friendly and good spirited. May I mention he keeps the facility super clean!
Give Tim a promotion!! He was super helpful as it was my first time going to Public Storage. I genuinely would have been so confused had he not been there. Also does a great job in keeping the place clean and tidy. 10/10 experience!
Went to pick up a Yerba mate package from a storage unit & Tim helped me so much! He was wonderful! Thank you Tim!!!
As my first time coming here, I was confused as to how to get inside the storage unit. Thank goodness Tim was there because he helped me from the beginning to the end of the process. Tim was so helpful and made my experience a great one.
Tim is an amazing property manager. I went into the office to get the new key for my storage unit. Tim thoroughly explained the the new key system and took the time to make sure all my contact info was current. He went above and beyond with his time spent with me.
I want to thank Tim for great customer service, I first came to P.S. in May 2021, Tim showed care and concern throughout the whole storage process, I returned last weekend and service was great.
Anyone would be delighted to have Tim serve them at this specific public storage! Tim went above and beyond for my coworkers and I and we could not appreciate him enough for making our move in process so seamless and wonderful! He deserves more than just a raise! Thank you so much Tim for being so amazing and sweet!
A worker named Tim went above and beyond for my coworkers and I! He has great customer service and just showed us great hospitality. We rented a storage for our workplace and are not from the area. He went out of his way to make sure that we were accommodated for. He deserves a raises!
Shoutout to Tim for being really nice and helpful
Never thought I’d be excited to go to a storage facility, but now thanks to Tim every visit will be a pleasure. This is the cleanest and friendliest Public Storage location that I have ever visited. Thank you Tim! (He deserves the credit for this wonderful experience)
Tim is a wonderful guy! He provided us with the best customer service ever!!
I came to get some things out of my storage, only to find that management had changed their locks. I went to the office where I was greeted by Tim. Very welcoming. I had asked about the locks being changed. And he said they updated it for security purposes. Understandable. The place is a lot more secure than last time. And you can use an app to enter the building instead of punching in your long pin. Tim helped explain the whole process and definitely made things a lot easier and more secure. If you ever need help, ask for Tim!
I've enjoyed my time (2 years) with the Public Storage in Santa Clara on Lafayette St. The site's recent upgrades are top notch and provide a clean and secure place to store your personal items. Tim the property manager is as about as helpful a person as I've met in awhile. His level of customer focus is high as one could ask for. I would recommend this particular Public Storage and would use them again if I the need arises in the future.
Tim helped me out today when I had no clue what I was doing. Super helpful and kind person.
Fantastic customer service from Tim and super clean facilities!
Tim was very sweet and helpful only if there were more people like ho Im in the world this would make business go straight to the top
I've been a long time customer of the 1955 Lafayette Public Storage (>10 years). This is a large, very clean, air conditioned facility. Features a very large loading/parking area, so no problems for truck access. In June 2021, they completed facility-wide improvements, including changing all units to a higher security lock - it's a lock cylinder integrated into the door latch which can't be cut off. The access-controlled security area was extended to the exterior doors, and you can access using PS's mobile app as well. The current site manager, Tim, is really great. Very friendly, hardworking, and genuinely dedicated to making this facility the best. I would give this storage facility a high rating at any time I've been a client - climate control and cleanliness have always made this a first-class place. With the new updates and really dedicated facility manager, I have no reservations giving a high recommendation.
Tim’s the best!!
This storage facility is kept clean and organized. Tim, the manager, is very helpful and escorted me to my unit, also helping me transport my items. He was very concerned about safety and very friendly. I am excited to come back to this facility!
Although I did like a lot of the practices and price hikes that occurred in my 6 year contract with Plublic Storage, I must say the the manager Tim at this location was a lovely man who provided great service to me and helped me out a lot. Thanks Tim.
I was here this evening and met with Tim. Amazing guy helped me a lot. I like that he abides by the rules and helped step by step how to download my app and take car of business. Super nite guy . 👍🏼👍🏼👍🏼👍🏼👍🏼
Location was recently remodeled and it looks great and CLEAN. Tim was in the middle of cleaning when I arrived to pick up my keys and he stopped and accompanied me to my locker. He was very informative about the new app and what they had remodeled. He CARES about customer service!
Tim is fabulous. He helps me through the storage showing me how the app works and walking me through. He is very professional, honest, and very hard working man. I saw how well he works with every one as I waited for him to help me. In my opinion, he works hard and goes above and beyond what's necessary.
Great service and easy storage! Tim was very helpful and friendly and made sure the process was as easy as possible.
I've had a storage space with Public Storage since 2002. Yeah, a LONG time! I've been at the 1955 Lafayette location for about 10 years. During the pandemic year, the location was completely remodeled, and everything was made high-tech. You can zap yourself in with a phone app, there are new locks on the spaces, and everything is spotless and in perfect working condition. Getting a cart is a piece of cake now, and there are plenty of them. We can thank the new manager, Tim, for these excellent upgrades. Moving stuff to storage today-- a job I had been putting off-- was honestly pleasant this time!
Tim was so incredibly helpful. Walked me through all the ins and outs of registration...I definitely would have messed something up registering without him! Renting confidently from this place after that great experience.
Clean space and great service - thanks for the help Tim!
Tim from this Public Storage location is awesome! He is super friendly and escorted me to my storage unit to help demonstrate how the new locks work. He keeps everything clean and always looks out for the customers. Thank you, Tim!
Excellent experience with renting, storage space. Storage is air conditioned and tidy. Tim the property manager is super helpful and very nice.
Tim, the manager for this location, is beyond helpful, I’m so glad they have him in this locación !
I want to give great thanks to Tim. He is very helpful and fabulous to work with. Explained everything in detail. Very polite and professional. The site is meticulous. I highly recommend this facility for anyone needing storage.
Tim's company knowledge and excellent customer service skills helped me managed my unit account to my complete satisfaction! If you are looking for a safe clean well.managed storage facility I highly recommend you speak with Tim.. I have been a customer since 2014.
Tim at 1955 was great! He was very helpful during the move out process. Tim’s instructions were very clear and comprehensive.
Tim did a great job helping me out today. very personal and always customer first.
Tim at 1955 Lafayette was great! Upon arrival he noticed I was totally lost and offered to direct me to my storage unit. He carried some of my things back to my car and helped me finish up closing the unit properly. Kept the space super clean and runs a tight operation.
Tim is fantastic. He is friendly, helpful and generous. I had to rent the unit remotely and just visited for the first time. He patiently helped me get set up with the app, showed me around and made sure I knew how to work the new key system. Thank you Tim!
Tim always helps and is very professional. The place is clean and well lighted. I would recommend storing your belongings here. Tim helped with the new lock system and walked me through the new App. Great guy!!
The manager Tim is excellent! Helped my brother and I locate our storage locker and walked us through the process! If you have any issues at this location, Tim is the man to see.
Tim was a great help to me! He allowed me to put a U-Haul Ubox shipping container in the parking lot for a day so I could easily move my stuff out of my storage unit. The storage facility feels secure. The building is climate controlled, and the unit is only accessible when the office is open.
Tim was incredibly helpful and kind. Highly HIGHLY recommend!
TIM IS THE MAN. BEST CUSTOMER SERVICE OUT THERE. HE NEEDS A RAISE ASAP.
Tim!!!! Sweetest man ever! Helped me navigate the storage unit as he likes to call it a maze sometimes. Also keeps the place spotless and makes all his customers feel safe and comfortable 🥰
Just rented a unit at the 1955 Lafayette location in Santa Clara, and it was so easy. The manager Tim went way above and beyond to provide details, a tour, and clearly takes very good care of his facility. So glad I went, thanks Tim!
I was helped by Tim the property manager, today and he was great.
Went to my storage unit today and met Tim, the property manager. He went above and beyond to help me. He knows what customer service is all about!
Went to retrieve a few pieces of furniture and ran into property manger Tim, he was a wealth of information and made me glad I’ve got my possessions under his watch.
The property manager Tim, was extremely helpful and guided me through the units. He was awesome, very respectful to us and helped us move our material from the unit to our car. Thank you Tim!
First time at this location and Tim was extremely helpful. Walked us through and helped us from beginning to end. Great experience and would recommend to anyone else looking to use their services!
Wonderful experience renting here. We had to move out of our storage unit today and Tim, the gentleman at the front desk, made the process so easy and convenient. He is a very nice guy with great customer service! He even remembered me from when I came to our unit previously. Great experience. Thank you Tim!
Tim, the manager for this location, is beyond helpful. Called up the location about a week and a half before needing my storage unit and he helped me get everything set up while over the phone. When I arrived to the storage unit he was very friendly and showed me to my unit and gave me all the information I needed to know. The premises is very well kept as well. Beyond that it is exactly what you expect from a storage unit locationCould not recommend this Public Storage location anymore!
If I could give Tim 10 stars I would. Our unit had an attempted break in - the latch was completely bent and the area around it was scratched up. He came promptly to help us open the unit and fixed the lock. Tim informed us that the facility was going to change the type of locks they used to help with security. He turned it from an alarming incident where we would have seriously considered moving our unit to another facility to us deciding to remain at Public Storage. He genuinely cares about his customers.
Storage was very clean. The worker Tim was a great help! Extremely friendly man!
Tim helped us out, he was very friendly and professional!
Tim was such a great help in navigating us through the storage! This is one of the best customer service I have gotten.
I’m so happy Tim, the property manager, was the person in charge today. I needed help getting my unit open and he went above and beyond to help me out! I was going to change to a different storage company but because of Tim I think I’ll stay with Public Storage a bit longer. Thank you Tim! 🌟
Tim is the man!! Helped me find my locker and carry stuff back to the car, super knowledgeable and kind, made the whole thing so much easier.
I have been a unit holder of the Santa Clara location for.over 10 years. Until this year, I have been thinking of moving to a different facility. It seems like no one was around to fix the broken front doors and other facility concerns. Tim, the onsite manager has been taking care of business and I have seen many improvements and feel much more secure than in the past. Tim is always available to answer and question or concern that I have. Tim is very outgoing and helpful to make sure if I have any need, it is addressed. Because of Tim and his positive outlook, I will continue to stay here. Thanks Tim for the great work you do for all of us!
Tim helped me find the storage unit I was looking for and carry things out. He was great!
Tim was the most thoughtful and helpful customer service personnel i have ever had the pleasure to talk with. He helped us navigate the maze of the units and get the supplies from our unit that we needed! Thanks Tim!
Great job from Tim, had an answer to every one of our questions!
Had an amazing first experience here. I came in clueless looking for a shared locker and the manager Tim saw me and knew exactly the locker I was looking for! Really nice guy, he escorted me all the way up to my locker and showed me where to punch the gate keys in and even offered to help me carry stuff despite his bad back. Want to give him an extra star to make it 6/5 for the good conversation. Thanks Tim!
Tim is the best. Very helpful and friendly in taking care of customers
His proper name is Tim, but you can think of him as ‘Good Neighbor Sam.’ What a genuine mensch, a man for all seasons - the guy you walk away from saying, “What a guy!” During this era of mankind, it becomes rarer than a Bigfoot siting at a Nordstrom coffee lounge to find a person who lives to serve such as Tim at Public Storage (1955 Lafayette), Santa Clara. Tim was attentive to our plight and offered to help us in numerous ways while taking us back to the office vicinity for bathroom breaks. [He keeps the restroom so clean and well supplied!] Tim shared experiences of others who are similarly trying to achieve a break-through in the reduction of long-held items that are no longer (if ever) enriching lives. After 14 months in a Pandemic-controlled world we were finally able to return to the Bay area and, in particular, our storage unit full of the vim and vigor required to give the heave-ho to this painting, that candlestick or egads that outrageous hat/jacket/scarf that I will never wear again. Tim came along, conducting his rounds and general checks on both the property and the storage units and he had the decency, if not graciousness, to inquire how we were doing, sympathetic to the fatigue factor associated with disengaging from our multi-year relationship with all that a 14 x 20 portends. Ladders, glassware, bedding, books, under appreciated paintings, clothing, appliances, collectibles, and a spirited rocking horse that prays to give another ride - this and more have been well maintained for the six months that became five years in just the blink of an eye. With Tlm’s answers to our questions, we felt considerably better that we knew the extent of the cleaning required to vacate a unit in good standing and how we would manage the inevitable debris resulting from consolidating three boxes into just one. Sometimes one needs an unbiased, independent voice to weigh in on simple matters that come from working too doggedly close to the proverbial grindstone. Tim was the breath of fresh air And ideas we needed, a genuine article of good faith among our fellow men during this hopeful season of the post-pandemic apocalypse.
Finding the right storage facility with the right pricing could be a daunting task. But when you find someone like Tim who makes sure to give you the best customer service ever, it makes your quest much easier and smoother. Tim is very exceptional. He goes above and beyond to ensure your experience is seamless and rewarding. If I can give him more stars I would have. Thank you Tim.
On this stressful day when it seemed like nothing was going right i walked in to public storage feeling like I was going to get the run around once again and Tim was right there to help me out the whole way through the renting process with a smile on his face let's just say I felt very welcomed thanks Tim you brightened up my day!
I have chosen Tim as a honorary uncle for my kids. It's Tim's world and we are all just lucky to breathe the same air as him. I am fortunate to have met him and Public Storage, best believe you're lucky to have him in your corner. Everyone deserves to meet Tim at one point or the other in their lives. Thank you Tim for being so helpful. Thank you.
Really appreciate Tim’s great attitude and customer service!
Jennifer at the front desk is pretty helpful when I'm here. Thanks!
Excellent service! Tim is super helpful and made the contactless eRental process a breeze!
Tim was so helpful and showed us everything we needed to know!
11/10 customer service!!! Tim not only brought us a cart and helped us find our storage locker, he also helped load everything into the car.
My experience at Public Storage (Lafayette location) was nothing short of great service from Tim, who not only grabbed me a cart, but also helped me carry my items and load it into my car. He was very kind and made it known that he would be happy to help any time! Beyond amazing customer service :)
Used for a year, very convenient. Gr8 service from Tim and Jennifer
This is a fantastic storage unit, very clean and always managed well. Thanks to Tim who is professional, caring and thoughtful. You’re awesome, Tim!
Tim rocks! Best customer service! Very helpful and informative 👍
tim was the sweetest angel to brighten up this mundane sunday afternoon! he was so helpful and went above and beyond with his customer service and would be blessed to run into him again at the public storage on lafayette!
Tim went above and beyond in customer service. He didn’t hesitate to offer help and let me know where to go. Definitely a 5+ star employee!
Tim was extremely helpful and funny and made the experience amazing and every worker should act and treat customers like Tim does!
Tim helped me and my friends find the way to our unit! He was very nice and funny, would love to run into him again at the unit! Great fella!! :D
Tim’s kindness is unparalleled along with his desire to create a wonderful experience at the storage facility. Without him there is confusion. With him there is the gift of sight.
Went and got a storage unit today and was helped out by none other than Tim. Tim made everything easy and painless. Tim is the Stephen Curry of customer service. Tim has 5 Customer Service Representative League Championship trophies & was voted League MVP 6 times!!! 6 times!!! Tim is a future 1st ballot National Customer Service Hall of Famer!! Hands down. Tim will put any and all customer service reps to shame. Tim the Toolman Taylor, Tim Duncan, Tim Lincecum and Tim Brown were all named after Tim, amongst a plethora of others. My wife and I are expecting twin girls in late June 2021 and you can rest assured that one of them, if not both, will be named Tim. Sometimes people ask me "Hey Brandon, who was the best customer service representative that you ever saw play the game?" My answer every single time, without hesitation, is Tim. Tim is IT. And you can't spell Tim without I-T. Watching Tim in his element is like watching Picasso paint or Barry Bonds during batting practice or Whitney Houston in studio rehearsal or Jimi Hendrix rockin the guitar. Hey Public Storage management! I'm talking to you! You! Tim deserves a raise, yo! Give Tim a God forsaken raise, do the right thing and put some more money in this Hall of Famer's pocketbook. His illustrious career and customer service skills are 2nd to none!! Give this man his flowers while he can still smell them!! Tim - if you're looking for someone to give your Hall of Fame induction speech, I'm your huckleberry.
Special shout-out to Tim for being so helpful, amazing, and friendly. It was my first time at this Public Storage, picking up for my company, and he helped me navigate everything! He is very sweet and I’m so lucky that he helped me through this storage.
Tim at the Lafayette and Reed location in Santa Clara Ca, was a great help. He went above a beyond to help customers find or get the right storage and more. Excellent service.
Tim was very awesome and accommodating.
Nice and clean storage. Tim at the counter was very helpful.
The manager Tim is very helpful
Tim has been more than exemplary and professional handling everything, especially during the pandemic. Couldn’t ask for a better representative!
Tim went above and beyond his duties for us. My husband Steve wishes to thank him for his help in taking care of our family's needs.
Jennifer, Sheila and Tim were all so helpful in getting my unit squared away. They all had answers for all my questions and were super friendly. The units are climate controlled, which is nice for collectibles, and prices are decent, too. Highly recommended.
Tim was extremely helpful in helping us figure out our storage options, and ensuring a smooth move in to and out of our locker! He’s maintained the premises very well and kept it clean, and the check-out process was very efficient.
Tim helped us out early in the morning. It was so convenient because I have never used this service before, but he explained to me and my friend everything we needed to do, and we had a smooth trip getting everything we needed!
Tim was so helpful in directing me to my unit, and in teaching me how to use the locks & coding systems that I was not familiar with! He was also very sweet and kind, and I look forward to coming back to the unit, just to be able to talk to him again! Thanks again, Tim!
Tim helped me transfer my deceased brother’s account to me so that I could settle his estate. Tim was very courteous and patient during a complicated process. He is customer focused and you feel as if he puts you first among his duties.
Paying for the storage with the eRental system was super easy and straightforward. The employee at this location, Tim, was super knowledgeable about the rates and facility in general. He made sure I was getting the best deal I could for my needs, and was very thorough with my reservation, providing me with any and all the details I might possibly need.
Tim was very helpful listened to my concerns and appreciated his feedback Tim was very attentive. Tim was respectful, and I appreciated his customer service skills.
Tim was extremely helpful and insightful in assisting me with my storage unit. His customer service was stellar
I went in because I had misplaced my access code and wanted to let them know that I would be vacating my unit soon. Tim was very helpful with getting me a new code and recommding the Public Storage app for easier access next time. He also walked me through the steps for vacating my unit.
I had rented public storage space earlier as well and was never disappointed. This time I had the pleasure of speaking to Tim, manager of 1955 Layfaytte street. He was super helpful and patient answering my questions and even followed up with me with me to make sure everything was in place. I highly recommend this place and give him 5 stars for his awesome work.
I was lost in how to get to the correct storage unit until Tim noticed and graciously offered to show me the way. Had a great conversation and pleasant experience. Tim made my day less stressful. Really appreciate his service and personable skills. 5/5 stars for sure!
Tim was beyond helpful. From the moment I stepped on site, he gave me a thorough walkthrough of the facility and made sure that I was taken care of. Best public storage experience I’ve had by far!
Tim was very helpful and the place looks super clean. Very happy with it
I rented space at this public storage. Tim was very helpful all along. I was undecided on the space so he came with few options and even made calls to nearby public storage to find appropriate space for me. His communication and relationships skills are excellent. Very easy to work with and very helpful. I have rented from few storage's in the past but I found Tim to be the best of the lot. He goes out of his way to help his customers.
Amazing staff, clean and very easy to use/move location. Tim in the office is very nice and follows Pandemic rules, next time I need a storage unit I hope Tim is still around to set us up. Thank you Tim!!!
Storage facility was awesome . . . Close, clean, great management! Thanks very much to Tim!!
I only went in to check out this place and was so impressed with how caring, helpful, and sweet Tim was that I decided to rent a space here. From finding the right size space, to making sure we had everything we needed, to helping take care of the paperwork, Tim was there at every step of the way. Thank you Tim for all you did. This is the perfect place for a rental space - close enough to the city and safe too!
Tim was great and Iam happy I came here.
Had an extremely pleasant experience at this public storage. Hats off to Tim for having such an exceptionally pleasant customer service skills.He was always very patient with all my questions and ready to help whenever needed.Kudos!! Besides, the storage is very clean, safe and properly managed. Absolutely recommend this public storage.
Tim was exceptional to work with. He made the whole process quick and easy, and was extremely polite and professional. Will never rent from any other storage facility in the area.
Tim is my go to guy, extremely helpful and a pleasure to do business with.
Tim was awesome! Listened to my request and fulfilled it. Please to work with.
I already have a unit here and was contemplating on moving. But after realizinf that i still had things i needed to store, but didnt need all of the space i origi ally had. TIM who is one of the very helpful staff members made sure he found a great spot to downsize to, he made my experience enjoyable and i thank him for his help. Kudos!
Never in my life have I ever received such an amazing customer service from one person at a public storage. Today Tim escort my friend and I who both have never been to this location and he was very friendly and helped us with everything we needed from today. So THANK YOU TIM!
The new Manager Tim is amazing. Great customer service. Actually surprised me at how he reached out to take care of my needs. Thanks Tim!
I definitely recommend public storage, I’m pleased with everything there, the security is wonderful, storage space is very clean. Tim the gentleman on the desk he was kind and helpful, he made everything quick and easy for me I appreciate his amazing customer service. Thank you.
I was looking for a bigger space..and found it. thanks to Tim, he showed me the space and helped me with the process. He is all 100% costumer service.
Tim was very helpful!!! Saved us a bunch time to get us in and out
The best storage unit in the nation especially customer service❤️Thank you Tim & manager for your help ! Highly recommended! Honor to be your customer.
Tim is a very polite man. Helped me locate the unit I needed to get to. Overall very nice experience and well kept place. :))
The manager, Tim, is really great Super nice guy and really helpful!
I just stop by to pay my rent and met Tim for the first time. He was very polite and greeted me with a warm welcome. He made me feel very welcome and was very eager to help and quickly took care of my payment. I just wish more business had friendly and helpful employees like Tim. Regards LarryR
Tim was very helpful. Very kind person. Made the experience less stressful.
Tim is super helpful and friendly. I got my request served very well. Thanks Tim.
The most amazing service from Tim! I had several questions about things like donations and hauling. Great answers, and really easy to talk to. It's rare to get good customer service, especially in this COVID-19 era. Great job!
Tim is really friendly and helpful. He called me in advance to make sure everything's good. Great customer service!
The most phenomenal customer service I’ve ever experienced. Tim was very social and made me feel welcome to a town I’ve never visited. I was trying to get up to the storage unit for about 30 minutes when Tim came and helped me with getting up to the storage unit. Even though he was very busy, he took the time out of his shift to even help me move stored units to my car and pack them nicely inside. I really appreciate how kind Tim was and cannot stress enough how welcoming he made me feel coming off of a 5 hour road trip! Wow just Wow! Highly recommend storing your stuff here. Tim’s a Rockstar! Hands down!
Jennifer was amazing! She was extremely helpful and made my experience at public storage a positive one. I appreciate How personable and helpful she was.
Before today, I had never gone to a Public Storage and given that I needed to pick something up from one, was totally lost on how to find the unit. Tim helped me out greatly and was so nice about the whole process. He even carried out what I needed to grab to my car and was the sweetest worker ever.
Tim has great customer service skills .He really knows how to up sell .
Tim did a great job dealing with a complicated transaction
I've stored my belongings here for 10 years and just this week for the first time an employee - Tim - approached me as I was loading things from the cart to my car and asked if I needed help. I don't believe anyone has ever asked me if I needed help. I stopped into the office when I was done to thank him! Such amazing CX! Wonderful customer experience. Without a doubt Tim provides a 5-star service. Thanks!
Tim was very helpful and informative. Clean facilities, tall ceiling.
Tim was a great guy who helped me navigate the facility and greeted me very kindly. Without him, I would have been very lost.
Today was my first day at this storage unit to pick up some items and I was elated to be helped by Tim! Tim was super helpful and friendly every step of the way, from teaching me how to access the elevator correctly to advising me how to figure out the storage lock. My experience at this storage unit for the first time would have not been as smooth-sailing if it wasn’t for the help! Thanks Tim!!
Tim was extremely helpful today! He helped me and my sister find our storage unit and taught us how to use the elevator and enter the code for next time. He guided us to the storage unit and helped us bring all of our things down. One of the best and friendliest experiences I have ever had at any Public Storage Unit!
Tim at public storage is a awesome man!!!literally this man is great helped me with the elevator helped me with my code and made my overall experience fantastic I love this place and love the custome service I got😃😃 keep it up TIM!!
Great service! We where looking for a larger size unit and Tim took the time to find one that met our needs. Tim’s customer service has really eased the stress that comes with moving. Thank you Tim.
Awesome servive, Tim! thank you for your patience and detailed guidance on helping us reserving the space we want. Will come back if we need storage service in the future!
Our company had a storage unit here for awhile to store extra furniture and office equipment. Due to COVID-19, we are closing our office and going 100% remote. Our experience here has been exceptional. We never had any problems and Tim helped me vacate the unit flawlessly. As you probably know, closing down an account or ending business with a company does not always go smoothly but it was so quick and easy with Tim. He was also super personable and nice. If we ever need storage, we will definitely come back here.
Came to look cation ,Tim was very helpful and patient with me to pay for rental process .
UPDATE: today I went in to drop some boxes off at my storage unit here. When I arrived, there was a police car in the parking lot. Apparently someone had reported some items missing from their unit... sounded like possible theft. When I saw another couple inside the building, we discussed the scene with the police car, and they mentioned a story from a couple weeks back about another unit in the same building being broken into and robbed too. At this point, it is heresay, but it was enough to make me worried & grab all my valuables out!! Just wanted to post this as a heads up for anyone thinking about renting from this location... don’t store any valuables here. Previous review: Sheila was so very helpful and kind to me during move in. I felt confident and comfortable storing my stuff here due to the excellent customer service.
Jennifer was incredibly helpful - noticed I had forgotten some boxes outside my unit, took them down to the office for safe keeping, and called to let us know. I would have been a very sad panda to have lost those family heirlooms. Thank you Jennifer!
Jennifer was super-helpful getting my account sorted. Thank you very much!
Jennifer was very knowledgeable and professional. She explained details about storage and fees very informative. Thanks public storage for having people that know their stuff.
Jennifer was really helpful. She recommended another location and took her time to search those for me
I had a callback from Jennifer Public storage when I did my reservation online but I order the incorrect unit. she did follow up with me and find another location for me and she got me the best price ever!! she took ownership of the issue and show great customer service. I was really impressed with her support!! Thank you Jennifer and Thank you public storage for hiring such a great person:)
5 stars for Tim and his great customer service. 1 star for all the other people who called and left voice mail that DIDN'T indicate that my "reservation" wasn't really complete despite what the emails from Public Storage said. I'd have tried harder to get someone at the office on the phone if I knew I might not get the size space I needed. I'm SO happy Tim got everything squared away so that I now have the space I need at the price I was quoted.
Tim helped my girlfriend and I get the last 5x10 left in the building! Very clear spoken and made it simple for us!
I rented a space last Sunday, and Sheila was accommodating with my move-in. She's very friendly, knowledgeable, and communicated well from the start inside the office up to showing us our storage space, and overall her customer service was outstanding. The facility is so clean and climate-controlled.
Thanks for the wonderful help from Tim in what otherwise seemed like a complicated unit transfer. He made it very easy and was very professional throughout. Great service!
I like this facility a LOT! Sheila is the bomb! Super knowledgeable and fun to talk to Highly recommend
I’ve been renting at the Public Storage at 1955 Lafayette for quite sometime and I’ve never been anything but pleased. I always deal with Sheila and only Sheila...she’s the star of the show! Five stars for customer service!
I visited this location on 3 Aug 2020 and Sheila was outstanding... genuine with a great attitude, tremendous knowledge, above and beyond willingness to take care of customers. Answered all my questions and did everything to help me get storage. She exemplifies outstanding customer service.
Appreciate Sheila’s assistance!
Excellent customer service. Sheila was very helpful and extremely patient with all my questions. She made the rental experience very easy.
Tim was very knowledgeable and helpful. He made me feel comfortable with my rental and suggested some products for me to help make my move easier and safer.
I came into the office of public storage and sheila the property manager helped my English is not very well and sheila right away said I speak Spanish how may I help you today I am looking for a space sheila was excelente I rented the space she explained in detail all that was needed she's really great I have a lot to say about her if you are looking for a space this is place to come to, come and sheila at public storage at 1955 Lafayette street in Santa Clara she's great y Habla espanol.
The Manager Tim is really nice. he took me to my space and explained the use of the space to me carefully. I really appreciated his help.
I called in for a space and Tim helped me out with some great service. He got me through the process and I couldn't be happier with the deal so far.
My experience with this facility has been excellent. Upon arriving I was greeted by a gentleman named Tim. He was very professional and answered all my questions and then some. His explanation of the process and the materials available to me for use was very clear and I had no problems with his recommendations and what I needed. The facility is clean and well kept and access to our storage locker was exceptional for our needs. After looking at other facilities, they cost here was cheaper than anywhere else. Thanks to Tim's suggestions and guidance we look forward to a good relationship with public storage here in Santa Clara. On a personal comment, Tim you rock!
Had a great experience here today. Had issues with the elevator and Sheila came out and helped my fast and was very courteous!!!
Hi my name is Alan I rent a space here at 1955 Lafayette street in Santa Clara sheila the property manager is awesome she is always smiling and makes feel very comfortable what I really like about her is she is bilingual in Spanish it makes it very easy to communicate with her in questions I have she keeps the place clean and always is polite and courteous to customers Thank you public storage for such a great and awesome manger like her.
Sheila is really amazing and helped me today with my move in. Very pleased with how she spoke to me and directed me through the new renter info. She showed me the space before I decided for sure I wanted to rent here and took care to answer all of my questions. Happy first impression of this company! Update wednesday July 8, 2020. I'm still renting here and Sheila is still amazing as always. Very happy to visit and say hello for a moment when I come to use my space. Always makes me feel welcome. Thanks Sheila!
Sheila was very accommodating and helpful. I purchased many boxes not knowing how many I would need and she allowed me to return those i didn't use for a refund. Thank you Sheila!
Great location and great property manager would definitely recommend.
Sheila was very very nice lady and very helpful. I will give 6 stars if I could.
Shiela's managerial skills are exceptional ,excellent and outstanding. Her speech is articulate.She has a wonderful personality and works well with others.She has a great ability and understanding to attend all your needs. As I stated before Sheila is a Great property manager she is always smiling and asks if everything is ok and is always courteous to her customers she responds promptly to calls we really like her here she keeps the property clean and nice Thank You Public Storage for having such a great Property Manager.
Sheila is a very professional manager,She is very knowledgeable about all areas of her work, very clean office&bathrooms, excellent skills dealing with people& their concerns, great skills, lovely personality, just all around efficient&competent lady I have enjoyed knowing Sheila,The manager at 1955 Lafayette St. Very efficient, very professional in all her dealings with her Public Storage Family! I appreciate all her kind words & all Sheila does to keep this property clean&organized,Sheila is a very good manager
Thanks Sheila for going above and beyond for me today!
my moms stuff got stolen they broke her lock and took all her jewelry and expensive items they got her on camera and did nothing about it i dont recommend purchasing a storage here.
This is horrible i would never recomenned to anyone on earth or even off earth. The people there are like hawks they always come to my facility. Plus i heard about a break in at one of the storages, and they kept the thief in the building. It feels unsafe because you don't have to put a code in the elevator it just opens, and the doors are unlocked. My advise, do NOT rent a storage here if you care about your belongings! Rent at your own risk
My unit was burglarized and these horrible people did nothing about it . The door locks have never worked since I rented there almost a year ago. I dont recommend renting here.
I have been a long time customer at this location and I have never had any issues here. I recently met Sheila and without me asking, she asked me if I was interested in seeing if my monthly rental rate could be made lower. It had never dawned on me to ask before, but she looked into it for me and was able to get a substantial reduction! I really appreciate her being so friendly and proactive into looking into things for me! Thanks Sheila!
Sheila helps a lot during the process of my moving out, and she is wonderful working during this special period of time.Thx her!
I have rented at this location for nearly 3.5 years and have been very happy with both the location of the unit and the quality of the staff. For example, once I thought I had locked my unit, but had in fact not. I got a call the next day about it from the staff member you had noticed on her daily check. Shiela, the property manager, has bent over backwards to be helpful on more than one occasion.
I know for a fact that this location wouldn't have such positive customer feedback if it wasn't for the way Sheila (Property Manager) handles the their sites day to day customer relations nor does she gets enough credit for it.
It was Great!
Sheila is an awesome public storage manager myself and my wife love her.
Shady🤮 public storage in Lafayette Santa Clara. Every night full of cars. I think most Sleep in their rental storage. The manager should put a lock in the parking lot.
Sheila is an awesome manager and very helpful. Its employees like her that make me come back to public storage
Nice location and friendly staff. Sheila was very helpful in guiding me through the different storage options.
Sheila that’s works the desk and runs the property is so nice and friendly each time I visit.
I am very satisfied with the customer service and knowledge that Sheila has provided to us. Very helpful and we really appreciate people like you. She has an excellent attitude. We need more people in this world like her. The property was very nice and clean, which to me doesn't really matter. What matters the most is the Customer Service that is givin to the customer when you walk in. And that's what we recieved. Thank you for you time and thank you Sheila.
The location, facilities and the services are great. Salesperson, Sheila is extremely helpful. She is knowledgeable and efficient to process our requests and answered our concerns. We have a very good experience using this storage.
Honestly I don’t do reviews on anyone due to the fact it’s time consuming. So today I wanted to take a moment and leave a good note about this manager Sheila. I rent else where at a different location but needed to pay my bill. I stopped at this location and Sheila was just so welcoming and helpful to me. I was so upset because my bill is so high. Shiela wanted to help me in my distress. Long story short she help me figure out how to lower my bill in half. So I will be renting from Sheila next month or so. Thank you public storage for managers like Sheila.
Out of the 6 employees that I have met or dealt with since I been renting at this location no one can compare to Miss Sheila.! She is very helpful and always considerate to say hi or ask if she can help me with anything. Public Storage would definately have a hard time keeping this property looking tip top without her...Definately the hardest worker out of the bunch. Thanks Miss Sheila for making me feel at home!
Ana at this location was such a helpful, sweet individual. She even double checked a few things for me on my account just to make sure my account wouldn’t be charged with extra fees. Thank you Ana!
Ana helped get us all set up, and she was great! Made getting our unit a breeze, explained everything well, and did it all with a smile and great attitude!
today was awesome so much help for us
Needed to get a storage ASAP which went so good and fast with the help of Shelia!!!! Thank you for Awesome customer service and help to with the additional information!!!
Lydia was friendly, helped us.
I reserved a unit online and immediately received a call from Lydia to set a move-in time. Very impressive! Upon arrival, Lydia greeted me, showed me the unit, and explained all the details. A great experience -- highly recommend!
Very good sevice and treated like i been a customer for years Lydia made me feel at home..Thanks Lydia for making me feel comfortable to be renting at Public Storage!
Could use some TLC. It's a place to house your extras for cheap.
I am a new old customer was looking to rent from public storage once again. I use to rent years ago had a bad experience with manager before. I was searching for reviews for the best customer service this time around and I saw Lydia manager at this location highly recommended to rent from. So I made a reservation to meet this Lydia and rent from her. To my surprise all the reviews were right on. Lydia is great and her customer service is out of this world. She showed me 3 units I could not decide on and was answering each question I had and helped me come up with a solution for the right size unit. I love what Public Storage is about in making sure we get the best customer service. Lydia is most recommended property manager. Thank you Public Storage for Hiring employees like Lydia.
I met Lydia in person and what a personality! She is very friendly, down to earth and has exceptional customer service. Not only did she explain the sizes and capacity of each storage unit , but also took the time to do a walk through so that I was sure that the storage unit I had chosen would meet my needs. Needless to say I signed up and am so very happy to do future business with Public Storage. Thank you, Lydia! You deserve 10+ stars for going above and beyond! :)
Lydia is such a helpful wonderful peeson. She made my renting a storage space hassle free an very easy. She answered all my question an even gave info Id not thought too ask. Id give her a 10 star but all you allow is 5.
Such an amazing unit!!! So spacious and clean!
Property Manager Lydia is such a pleasure to deal with. Renting couldn't be easier.
I had a excellent experience purchasing moving supplies today! The manager Lydia showed me exactly the right way to pack correctly especially all my collectible tea cups ive had since the 50’s this means more to me then anything. She recommended all the right packing supplies. Im beyond happy. She also showed me the size space i will need in another month and will definitely be coming back and renting with Lydia
Thank you public storage for a wonderful manager named Lydia. First of all she greeted me with a smile and helpled make my move here smoothe. She was kind and courteous to me. Need more employees like Lydia. Thank you.
Great customer service. Reasonable price.. but you'll get a better price if reserved online ( without paying a fee)
Sucks, don't go anywhere near this place...
I want to say Lydia and Peter went above and beyond for me. They did not have a 5x5 unit for me. They recommended another storage facility that has that size and help me with reserving the space. I am so grateful for their honesty and great customer service. Because of their friendliness and going above and beyond I will stay with public storage. Thank you public storage for employees like them.
Super helpful, really clean. Relief manager Ana super helpful and really cherry. Very friendly staff.
Wow! I really like how Lydia the manager greeted me as I was coming in. I just came from the other storage facility and they were not nearly as approachable or welcoming as Lydia demonstrated. I am ready to sign my lease for the great customer service I’m receiving. Then she handled a situation that was a bit out of control real professionally. I like how she turned the customers mad into a cheerful state. Yes I’m renting here today. Thanks Public Storage for excellent customer service.
Lydia Was So helpful even though she did not have a space available for me. There had been some mix-up with my "reservation' at the Duane Ave. location and she was able to book me the unit I was previously promissed - even though it was not her jurisdiction. Lydia Rocks!!
I came into the wrong storage place. I made my reservation at Extra Space Storage, I walked in Public Storage and was greeted with the biggest smile ever from Lydia the property manager there. I immediately changed my mind to store my stuff here at this facility. Due to Lydia knowledge, hospitality, and helpfulness, even to the point of finding me the number for Extra Space Storage to cancel them to use Public Storage Instead. Thank you Public Storage for hiring wonderful employees that gives great impeccable service.
Today on Sunday which is my only day off during the week Was spent looking for a storage unit for my daughter who is now going to college. I managed to call public storage and the nearest one to me was off of Lafayette and Reed there I was met by nothing more then a kind gentle beautiful voice who helped me locate a storage unit that was almost perfect for my daughters belongings. Miss adayan who goes by the first name of Lydia was professionally courteous and knowledgeable with the most kindness and willingness to locate and purchase the perfect unit for my daughter's belongings.
cannot believe in this day and age that I could come across an employee like Lydia professional personable handling what I call a very difficult situation with a very difficult client and knew exactly what to do and how to do it not only bad and all the time that we've been here we have never had anything but courteous behavior from her and helpfulness when we needed it allowing us to breathe easy knowing that we are connected to a company that has employees that care I want to thank you and I want you to please commend her please put it in her file I don't want it to get lost in the computer wave are this lady needs to be recognized for what she does not for just your customers but for you cheap hiring people like this and your fortune will be made over and over and over again thank you God bless
Great service!!! Lydia is an awesome woman who gets you what is great for you.
I went to public storage and was helped by Lydia, A wonderful person who is helping me with a hard move. I thank you Lydia.
do you store vehicles
The manager, Lydia, is very knowledgeable and courteous. She was able to answer any questions I had. she is always in a good mood and greets everyone with a smile!
Excellent customer service and a great deal! Sheila was fantastic and helped us with everything we needed. Highly recommend this storage unit facility!
Great facility and location. Lydia was fantastic and took care of all of our needs!
We are first time renters and Ana has been super nice and welcoming to us when we first came. She has helped make our move in process very smoothly and very kind to inform us about all of the things we needed to know to move-in. It was a great experience would definitely recommend!!
I went two weeks ago and had the best self-storage experience thanks to Ana! She was very quick, helpful, and friendly in helping me get a storage unit for my move-out. She went above and beyond to tend to multiple people on a busy day without sacrificing quality of service.
I came in today to take care of mu business which is paying my bill and came across an awesome manager lydia who turned out to be the neatest experience since ive been dealing with Public Storage. Thank you for great customer service.
Lydia was very helpful and had great customer service. I recommend Lydia for all your storage needs.
The manager at 1955 Lafayette her name is Lydia, was so gracious and very helpful for me. First of all she greeted me with a big smile very attentive to what I had to ask. She answered all my questions which I had a lot, with that being said I will be back here next week. Public Storage has wonderful staff who knows how to take care of their customers. Thank you
Lydia was very helpful and nice!
We have been storing at this facility for over 10 years. The staff is great especially Lydia!!
Linda is very Nice and Helpful
Well let me give you a review about this lady she was very generous outstanding monistic I mean she's definitely a person to keep on the team for this weekend or 5 star review
Lindia os a wonderful person. Bery friendly and kind. She the best.
Lydia is great!!!! Great location thank you public storage you guys are awesome
Truly amazing and friendly service with Kolbie! Really impressed with how convenient the whole process of getting a storage unit was.
Lydia was very courteous and very nice. She helped me get into my storage right away. Overall, she was nice, friendly and very helpful today
This has been my home storage facility for years. I love the place and the staff here always make me feel welcomed. My stuff is safe and secure, and the climate controlled floors ensure that delicate items stay in perfect shape. The facility is clean and always well-maintained. I recently decided to get a new storage room for a little moving project and spoke to the delightful Lydia on the phone. She was most helpful and went the extra mile to ensure that I was able to reserve my perfect unit! And it was done in minutes. Lydia answered all my questions and made the whole process a breeze. She's awesome. Keep up the good work, Public Storage!
Overall, everything is great. The reason for 4 stars but not 5 stars is as follows. *Their specific lock is required for purchase. *mandatory monthly insurance required for purchase. Those fees were not explained prior to the move-in. The cost is minimal and they should be explained explicitly. As I said, everything else was perfect including the site manager, Diana.
Lydia was a wonderful help...helped get me the unit i needed for the right price.
Deanna was super helpful with helping me find the perfect material for my stressful and last minute move. I had no idea where to start, but Deanna offered her expertise and gave me options to consider. She even helped me find the best deal to help me get the best bang for my buck! 5 stars!!
it is great to see such smiling and friendly staff! Deanna especially! Love seeing and talking with her! Seeing people like her makes me feel great and confident with storing my belongings here!
Great facility with easy access to the storage units. This location is well maintained and pricing is reasonable. What really stood out for me was the exceptional customer service from the awesome management team. Deanna & Shirley are very helpful and accommodating. All my questions were answered and they made sure it was an effortless process. Definitely recommend this location!
Rented storage today manager was most helpful (Diana) very happy with service and unit Thank you!
I love this storage facility the staff is friendly and they even waived a late fee for me that I wasn't aware that I accrued because I paid 1 day after the due date. I found a really good rate online too for a 10×15 unit on the 4th of July weekend!
Good people work there
I experience such wonderful service here. I could not believe it. Most places I go to not show so much care and just help you find a place to store your items. I trust this place 100 percent. Diana or Deanna was great! She was so nice, quick at finding the perfect space for my needs and is always friendly to come by and see. I really appreciate all the help from this storage unit. It is good place to go! Thanks Deanna!
Great staff, Deanna was extremely helpful! Storage locker was clean and secure. Was very easy to set up and check out. Awesome location, they have moving supplies for purchase and free carts available use to move items. Highly recommend!
Walked in here and usually service people around the holidays are a hit or miss with all the chaos. I was happy that miss Deanna was a hit! Friendly and very knowledgeable on all the offers for my storage needs! I am looking into this for my move next year but will defiantly keep this in mind! This place is clean and secure with a variety of options and of course nice staff!
Great customer service. Deana was super helpful and helped my sister and I quickly rent a storage room
Deanna was fast and friendly and very helpful. I highly recommend this location for your storage needs.
Awesome location and staff are friendly and helpful. Deanna especially has gone out of her way to assist with questions I have had. Would highly recommend as the facilities are clean, accessible, well managed, and convenient. Will be staying for quite a while!!!
The associate Duke was very kind, and made sure to explain everything as we were going through the process. He had an amazing positive and friendly attitude, and made my experience with this facility amazing.
Diana is the best she was so helpful and the facility is clean
Dianna is such a helpful person every time i go in on saturday she always has a bright smile and is so helpful
What they don’t tell you here is that they can change the pricing without notice so beware on your billing statement! Their customer service was unhelpful and the staff is unfriendly. Also, as I’d visit my storage unit, I found bugs in my belongings so I can’t say this place is that clean either... Needless to say, I’d recommend using a different storage unit company.
False advertise to get you in and changes up when the bills comes. Even when you call customer service, their solution is I understand but it's unfortunate. Came here with the idea of saving some money and it end up costing me more than the other competitor. They don't value what they tell you here. And if you want RODENTS and insects in your personal belongings then this the place for you!
Very clean facility. Stored our home furniture and goods in two climate controlled units for 1 plus year. No issues. One negative is only one of the two elevators seems to be working at any one time. Big issue if others are moving at the same time. Staff is helpful and professional.
Diana was very helpful! Very patient, I had issues with payment and auto pay but she really took the time to help me out. In the end it was the system I think but I ended up paying.
DO NOT store your valuables here unless you want them stolen- my unit was visited multiple times and many of my things were taken. The lock was “undisturbed” so that Public Storage was not liable. They only have cameras pointed at the office and the entry door but not inside the facility. My one star rating is already one star too many.
Property is clean and centrally located with a nice staff.
Diana is an amazing property manager!! Very kind and thoughtful. Property is always clean.
I love this place
Very helpful and friendly. Just oved to the area and have decided that the peeps here arent the friendliest around but Diana caught me by surprise this moring with her kindness and willingness to help. She made my morning a good one. Thanks Diana!
Great location. Great staff. Always helpful.
Do you have available storage facilities and what are the available sizes?
The manager is very helpful and the property is very clean and nice highly recommended
Overall it was a pleasant initial experience with Maddison at service behind the desk. Hopefully she will be able to achieve her goals within the company.
Diana the manager was great. She smiled the entire time and treated me very well. Thanks for the great service
Diana was helpful. She took care if my needs and was very friendly. I recommend this place
Diana and staff are wonderful helpful and a beautifulloca5
The property manager is excellent and my unit was clean.
Great experience, very helpful management. Accommodated my move in under 24 hours. Recommend.
Very friendly and welcoming.
Every time i come to public storage the property manager Diana is always so helpful and makes me feel so welcome!
This public storage is a great location. The staff is also very friendly. Would recommend coming to this location if you are looking for a storage.
Great place! Super easy location to get to. Great staff. Made the move into my unit easy.
Bream and diana were very helpfull.
Property is always clean. Staff is always helpful
Clean facility, easy access and very helpful staff
Diana is super helpful. Though I ultimately didn't rent a space here (can't quite afford one this month but wanted to see what size I will need), she guided me through the entire process of getting a unit anyways. Thanks Diana!!! Will definitely be coming back!
It the best storage I ever been to. David is the most helpful person. I've rented many storage and nobody ever gone out of there way like David did. God bless you David. Do polite and always sayings hi. Right away if we need help. Your great David. Diane
It's so clean, and smell free, the staff are, always so helpful. Love working with Osiris and Diana. Two years later, this place is still the best.
Convenient but not economic in a long term
i a plss to store
Clean facility, helpful employees
Breanna is very nice and helpful. Call me to make an appointment. She guided us to buy a TV box because we are about to move out of apartment.
I just left my storage unit and I want to compliment the young woman who was working this morning. She was helpful in deciding which box I needed and we had a fun conversation while I was waiting for my ride to pick me up!
Breann was very helpful and nice. Would recommend this facility.
They jack your bill the first chance they get
We've been very happy with the staff and the location.
Great customer service. The experience was seamless and easy.
Leticia really knows what she's doing. Clean facility. Great storage experience.
Very courteous and polite
Leticia was extremely helpful
Secured two units over the last couple of months. Leticia, the site manager, was great in helping us find the right units for our needs. One of the elevators has been under repair for a while but has not caused too much trouble.
Leticia is an awesome person and gave me a lot of information. She keeps the office really clean and organize. She deserves 10 stars not just the 5 on here. When I am ready to get a unit, I am going to use this location. Thank you Leticica.
My first time going to a storage unit place. The manager Leticia was really sweet and answered all my questions. She gave me all the information that I needed. When I first walked in the door, the place was really clean.
I had an inquiry regarding the storage units and the rates.Leticia is very serviceable, the office was clean I will definitely recommend this facility.
The manager Leticia was very helpful and friendly! Great place, I would definitely recommend it
Leticia was very good!!
A great location and amiable staff. Has good aminut if storage places staring from 1st to 4 the floor. Leticia at the front desk is always ready to help and possess great customer service skills. Very friendly and caring for customer asks , wants and Ready to help. She shows a great commitment and follows up incase you need something or they need something. Thats a plus point.
I like the public storage their is a young lady name letica she is very nice
The woman who manages the property is very considerate and nice. The property is well cared for.
Front desk person was very kind.
Very helpful and courteous.
Facility is well managed and the staff is great. Worked with Leticia on multiple lockers and she is always very professional and efficient.
Excellent customer service, Thanks Kolbie
Incredibly helpful staff, nice clean well vented storage, easy access. We're moving stuff rapidly and the staff has been particularly helpful in helping me identify the packaging materials I still need, and i making sure I know all the PublicStorage policies and ins-and-outs. +++++ for them!
The staff was incredibly helpfull! There was a minor snafu but they handled quickly and efficiently. Leticia went above and beyond to help me!
This review is long over do. This facility is better than other storages i have used in the past. The staff is extremely helpful. Leticia is great if I could give her 6 stars i would. She is so nice and quick to take care of any issues or concerns. The facility is also very clean and safe.
Property Manager Leticia was very helpful and recommended all the different items I would possibly need
Princess is really helpful! We had a great experience!
Very well explained by thalia.
Everything is good. The manager is very good. So nice.
I went in to purchase a box and the employees were very helpful and friendly ill definitely come again when i need more packing supplies
Good customer service , princess was very helpful . I definitely recommend this facility .
Princess was nice and very helpful.
Good customer service!
they lied about renting me a climate controlled space, AC was down for weeks when they rented me my unit. I was down for another month after that as well. It was brutally hot when we moved my stuff in, and some things I can't store there if it's not controlled temperature, so I had to make other arrangements. I complained to the owner and the district supervisor, neither of which responded to me after repeated attempts. I'll never rent from PS ever again.
Amazing customer service and friendly staff members, especially a girl named Jediah! She is perhaps one of my favorite worker here at this facility! Very sweet and professional!
great facility with cautious people.
Leti showed us around and was very helpful.
Very very good customer service. I came with my friend today to rent a space. The lady was very pleasant and helpful. Since we have movers with her, she tried to do the paperwork as fast as she can so we can start moving. I really appreciated that. Thank you for a great experience!
One of cleanest I've ever been to! Nice job to the manager Princess for well-maintaining this property.
Great service! Staff is always very helpful.
Nice facility, climate controlled... Princess was very nice and very helpful.
Great service! Friendly staff! Jediah was extremely helpful and professional. She answered all my questions and concerns. 👌👌👌💯💯💯💯
My experience was fantastic at this facility! The staff was super helpful and nice, especially Jediah! She really helped me out on any question that I had. 10/10 would come again. 👍
Very friendly staff.
Mary was helpful and friendly
Princess is outstanding. Her customer service is very good. This office is always clean. Good job!
The girks that work here are always so nice and helpful and it is always clean
It's been a year so far and been a awesome experience with public storage at this address, super friendly staff, pristine condition of the premises, and all you expect from the state of the art facilities! Totally recommend it!!
princess is a real queen when it comes to customer service thank you so much for all your hellp Bob
Great costumer service, something I would not expect from a public storage , Princess is always happy to help ,
Went to check a space today and the lady was really really nice and very helpful. I wanted to check 2 different unit sizes and she was very patient with us. Good job!
Princess did super good showing us the space. We are not planning on renting a space till next month but she was still nice enough to show us the space. Property is clean and the space is climate controlled. Definitely recommend.
Very clean and property. Definitely recommend.
This Place always looks great! Princess and the other ladies in the office know how to maintain the place well! I've been to other public storages, and it is nothing compared to how flawless this place is! The people who work here are Extremely helpful, Would highly recommend for others to rent here!
Princess was really friendly. I walked in looking for a storage for next month and wasn't sure what size to get but she asked me questions and helped me get the right size. The office smells good and the property is clean. Will definitely recommended this place to other people. Great job!
Princess is really helpful and the place always looks great. This facility is one of the cleanest places ive ever been to.. And the other ladys who also work there are Great!
This place is safe. The manager Princess and monica was very helpful in finding the right pacakage for storage. They explained me everything and also help me about the insurance. Definitely will recommend it
This office is very clean inside and outside and the lady is very professional. Good job
Easy, convenient. Princess is very cooperative to work with.
Facility is very clean and the onsite manager does an excellent job making sure customers are satisfied
It is really nice and clean in here and Princess is really nice and comfortable to talk with. I preferred this place than Duane. It is always clean and parking is really big no complaints on driving thru.
Princess was very helpful and friendly.. this place is always looking clean and smell great inside. Will definitely recommend this place to my peers if they ever need a place to store! Great experience..
My mom is renting in this storage and it's always clean. The lady that works here is really nice. Definitely recommend it to other people. Good job!
Very nice climate controlled facility and friendly staff. The only improvement I see is they they need to have lights so that things can be visible insight.
Princess is super nice. Very good the service nice clean office
This young lady have been so helpful. I had a hard time using the elevator and she was kind enough to help me even though she was busy cleaning the office. She is kind and polite. Definitely recommend this storage.
Princess just helped me and my friend move into our storage. She was so helpful and very clear with everything. Definitely recommend her. The store smells clean and it looks clean. Good job!
The person name Princes very helpful. The office is clean and smell clean. Very good customer servis.
Maria was awesome, helped me out multiple times! Very friendly!
Maria is extremely friendly and courteous with excellent customer service!
diana is always so helpful when i come in i highly appreciate her service
Nice facility and Maria very personal, very helpful and always smiling (even over the phone). Great experience so far with moving things in and out. Maria was very accommodating with my wrong lock, fixed it the day after. Excellent facility, highly recommended.
Maria was incredibly friendly and helpful when I sought out a temporary storage solution.
Maria was so great- she went above and beyond to help me today when I really needed it! Great customer service
Maria good serivice!!
great service great place. Maria was a great help. smooth move out
Excellent experience! Diana was extremely helpful! Thank you!
Great service and amazing people. I moved recently to San Jose and this place has been a way to go and store your precious belongings...
Thanks for your help Osiris! You do a really good job! The place is really well run.
Excellent customer service!! Thank you Diana!!
Thanks for all your great service. Osiris is very helpful and knowledgeable. This facility is very close to where I am and as an added bonus, there is a dog park right across the street I can bring my baby to. The place is very clean and secure. I like public storage because it's easy to rent a place and easy to move out without having to sign a long term contract. Will do business again.
Place is very clean and secure, stuff is very helpful and nice.
Cool place, nice and clean. we come here every monday to move stuff around. never had any issues. Osiris is very nice. thanks
Osiris G. was extremely helpful throughout the entire process. He was considerate, knowledgeable, responsive and a TRUE professional!! Sincerely, Your Friendly Bay Area Recruiter **value your exceptional employees, there is always a Persuasive Recruiter waiting to snatch them up**
Unit was well lit and clean. Osiris was very friendly, helpful and knowledgeable of the units and the parking outside. Highly recommended.
Very nice facility with friendly staff located in the perfect area. Thanks!
Maria and her team are MARVELOUS!!!!!!!
Great customer service by Linna. Thanks again!
Very clean facility n helpful staff
great service from julie. she helped with what I needed right away
Julie is super awesome and helpful thank you so much.
julie the best
Richard helped me. Very helpful!
Richi helped me. He was awesome! I needed a unit to rent ASAP. Made it super easy.
Steve was geat. I Have Rented Spaces At Public Storage Be for, but This was the best experience yet. He was vary clear on everything. Keep up the great work
Julie and Steve has made my experience at public storage very pleasant. I had some issues and they fixed it !
The Girls are great the service is excellent
They were great!! We moved out a little late, but they were very nice about it.
Julie is awesome ! She and her team helped us with a really complex situation! The whole staff is really pleasant, need storage space this is the place to go to ! :)
Robert and julie are gteat and helpgul
This location was great. Loved the ability to check out wheeled carts during office hours. Robert was such a pleasure to deal with. Great employee.
Wow, this Public Storage location really saved me today. I've been using them for about a year when I reserved a second unit for 2 large crates being delivered from China. When the crates arrived, the size was too big to fit into my reserved unit and the crates were dropped off in the parking lot with no way to move them into unit. Robert, the location manager, patiently went through all the options to get a different unit that would fit my items and got me checked in less that 15 minutes so I could get to work on breaking down the crates and move the pieces into the storage by hand. Again, Robert and his staff saved my day by recommending how I could dispose of the empty crate wood without hassle. The team was great to work with and the location being climate controlled makes it comfortable to move in. I also feel really secure with the security code locked elevators. Thanks team!
This place is AWESOME!!! So are all their employees...especially Osiris!!! The employees care and take pride in making sure each and every person walks away feeling understood and valued. Too bad everyone everywhere wasn't like the employees at Public Storage on Lafayette Street in Santa Clara #33
This is gotta be the funniest lady in a public storage in my life. I think she's going to name your first born after me Derek, Jackie, Dwayne, Joey, George or Sean Jr what's it gonna be she definitely needs help definitely needs help with baby names can we please get some names
Julie is helpful. Will miss her when shr takes her leave thanks julie
People are helpful, found the right size Storage. No problems
Julie is great. Thanks for the service
Great service, very professional. Only complaint of this location is the lack of carts available for customers, especially on weekends.
This storage is great place to store my belongings. .friendly people great service. . Give it a tums up. .for excellent..(:
Very good storage
Great space! I came in when Craig was the manager - now it's Julie - and they've always been efficient and helpful. It's clean and well-kept up. Highly recommended.
Julie is great at overseeing things at this Public storage site. She is very attentive to any questions and always provides a very courteous response with a smile. She knows how to provide GREAT customer service and is so efficient and accommodating!!!
5 stars for Bill at Public Storage! Incredible customer service. He made the whole process easy and enjoyable. Great service is hard to come by these days. Bill nailed it!