Public Storage Self-Storage Units at 1955 Lafayette St, Santa Clara, CA

Been here for a month now and the experience has been absolutely great. Starting from the first day, Tim was a gracious host and personally took me around the property and explained how everything worked. He was patient in showing me different size units until I landed in one that I really liked. He explained to me his upkeep/maintenance schedule of the property and I was very impressed by his dedication. As we were leaving, he made sure that my phone app was set up properly to function as a means of getting in. Over the last month I have been able to get historical data of the temperature for the climate controlled units, and I am happy to say that the temperature is maintained very well. I am very satisfied with my experience so far and would recommend renting units at this property. Update 2024/07 Went in to rent a new locker. I had the pleasure of interacting with Jennifer this time. She was very pleasant and professional and got me set up right away. I have always had pleasant experiences here. Would recommend

After 3 years of procrastinating, I finally told myself that it was time that I find a closer storage location to my home in Santa Clara. Within minutes, after reserving a unit at the Public Storage location at 1955 Lafayette, I got a phone call from Tim. I was amazed, because I felt as though I just hit the reserve button. Tim was extremely courteous and beyond helpful. It was a pleasure to talk to him, especially after just informing my previous Public Storage location that I was moving out. The contrast between the two personalities were polar opposites. Upon arriving, I found this Public Storage location to be well kept and clean! In addition, I appreciated the fact that several carts were available to help me move my items to my unit. That wasn’t the case at my last location. Overall, I felt a sense of calmness and relief, which doesn’t always happen when you’re moving. Thank you Tim, for going above and beyond.

Exceptional all around! The property manager Tim was so helpful and nice. I’ve not had this great of a customer experience in a very very long time. The storage facility is super clean and organized. It is also conveniently located and easy to use. I signed up online for my storage space and the next day was able to put everything in the unit. Tim was thorough and helpful in how to use the app, how to access the facility and walked us through the whole process, including walking us up to our unit. Highly recommend this place!!

Very satisfied with the service Tim provided us. Super clean unit. Thank you Tim!

Tim was very helpful and friendly!! He showed us units based on our needs and explained everything before we decided to rent. Great service😄

I reserved a unit online and immediately received a call from Lydia to set a move-in time. Very impressive! Upon arrival, Lydia greeted me, showed me the unit, and explained all the details. A great experience -- highly recommend! Update July 2024: I've been renting here for a few years, and needed to upgrade to a larger unit. Tim was incredibly helpful, making sure I got just the right unit. I really appreciate the friendly, knowledgeable service.

This Public Storage facility is superb. Tim, the property manager, is the real deal - knowledgeable, proactive, and always goes above and beyond. It's reassuring to know there's someone to turn to if any issues arise. His positive attitude and genuine care really make a difference. The facility itself is spotless and is very secure. A five star experience.

Tim was so wonderful helping me get a unit. He was so nice and informational. He showed me how clean the units are! I had to get a unit here right away!

Usually moving stuff into storage can be stressful, but Tim made the process efficient and easy! Super helpful and very informative... made sure that he was available at any time to help. Forever grateful for Tim!

Tim at Public Storage is the Man! He will give you the big picture of what you need when using a rental storage space. He’s been at this location for over 4 years and knows the place backwards and forwards. You can’t get a better representative from Public Storage than Tim.

Monday June 10, 2024 at 5:00 pm I came to pay my monthly June payment for my storage unit. Jennifer assisted me with my payment and then she assisted me with installing the Public Storage mobile app so I can has access to my space unit located on Felipe Rd. Jennifer also provided me with information regarding missing key to my lock pad and noting my account with that information. Jennifer was was cordial and very pleasant.

Jennifer helped me tremendous with my rent!

Jennifer me consiguió un nuevo lugar para mi Storage ya que en el mío no entraban mis cosas. Fue muy amable con migo y comprensiva. Muchas gracias

The property manager Tim was super helpful and approachable. He helped me tour the property and work through issues on the Public Storage app.

Renting at this facility has been such an efficient and relieving experience. Tim, the property manager, is a knowledgeable and proactive support for moving in, making decisions, and ensuring the facility exceeds standards of cleanliness and security. All of my questions are answered immediately and he has been generous in helping to provide much needed dollies. Having an on site manager while I navigate my move has made the process so much less stressful. His positive attitude and honesty really make a difference. I have felt informed and respectfully led to the best option for storing my stuff. The price is competitive and even being on the third floor has been a decently easy move with the carts and elevator space. I will definitely stay here as long as needed and would come back when another need arises.

Tim is a great property manager. He knows everything, is very thorough, and service oriented. We can be assured this is a safe facility. Thanks

Okay, my first time coming here after a long day of caregiving and orientation lol … my bill was past due and it wouldn’t let me pay online that’s why I had to come in … WELL IM GRATEFUL I did because TIM WAS THE BEST! I mean it. You don’t run into good souls too often and he was truly a blessing. Not exaggerating! Thank you Tim it was wonderful meeting you. 🙌🏼

Tim was very helpful and does a commendable job here. Thank you!

Great experience. Tim was so helpful and knowledgeable

I met with jennifer and she was Awesome! As a newbie to public storage world, she was guided me through the entire process! she is very thorough, kind and has the best customer service! i was torn between the different locations and now sooo pleased i made the right decisions. Rent from here !! excellent stop notch service!! the area is safe too! thanks again !!

Stopped in to see my storage unit after a year (I’m sure I’m not the only one who visits their storage unit infrequently). Things have changed as far as access and, of course, I couldn’t find my key. Never fear, Jennifer the assistant property manager was here to save the day. She was about to go on her lunch break but helped me gain access into the facility by patiently helping me get reacquainted with the online app & access process. Then she quickly made arrangements for a new lock to be installed. Lifesaver! I’ve had nothing but great experiences at this location thanks to the great service provided by Tim & Jennifer over the years.

again today May 7 2024 our 1955 Lafayette Street Public Storage Property Manager Tim helped me get a $44 credit .... I appreciate his commitment to his company Public Storage to uphold Public Storage's 100% satisfied customer service! thank you Tim🌷 ************************** ************************** Tim's company knowledge and excellent customer service skills helped me managed my unit account to my complete satisfaction! If you are looking for a safe clean well.managed storage facility I highly recommend you speak with Tim.. I have been a customer since 2014.

Located in a great location and I feel safe that all my belongings are in this Public Storage. The property manager, Tim, is a great guy and he keeps this place clean. He explains everything with calm and ease so that you don't feel overwhelmed nor upset at any situation. After Tim helped me, I finally understood what great customer service is. Thank you Tim! Rock on brother!

Safe and calm area. Tim is the man!! He really knows how to manage a storage facility and if there is any issue or concern, he is more than willing to help you! Thank you Tim!

Tim was very helpful and kind for the first time user. It was clean and well managed.

The property manager Mr.Tim is the best person to me and best human person I have experience today. Mr. Tim is the best and make my day Thank you Mr. Tim and public storage teams.

Mr. Tim is a great manager. We can find a lot of reason first He is so nice and kind. He is also very helpful with his costumers of course is his work but he does without trouble. For this reason I got 5 stars. But also he give many attention to Spanish speakers costumers.

Tim helped me out last minute walk in was very helpful very patient couldn’t ask for a better storage care taker get a storage here and ask for Tim you won’t regret it

Thank you tim for making the first day rental process great!

Tim the property manager is superb. He was patient, professional and got me the space I needed. I highly recommend renting here.

Again, I would like to say a big thank to Tim for being an awesome property manager. He always ready to help out and take care needs asap. I will always appreciate his help whenever I come over to the storage. Tim is the most awesome property manager in the world! His sense of humor is out of this world, very patient and polite. Always makes sure you get a good deal, Thank you Tim for always being super awesome! You’re simply the best!

This is such an amazing place and Tim was so wonderful and helpful to me I’ll be back again

Amazing! It's really a wonderful place. The caretaker guy is very kind and they haven't had a single accident in 10+ years. I would like to use it again.

I come to this property for all my needs because of Tim. He is the one I trust and is compitent in getting anything done. Great knowledge of all aspects of this business. Thanks Tim for everything you do.

Tim is the best guy here. He knows everything. He is so helpful.

Easy to rent! Tim was super helpful and nice. Glad we ended up at Tim’s location!

This Public Storage is very clean and well kept. Tim was beyond helpful in showing us around and made sure we knew how to access our unit even though it was past working hours. He gladly took a few minutes to ensure we were set up. It’s been awhile since I have used a storage unit so I’m so grateful for his time. It is obvious he takes pride in his work and maintaining this location clean and safe. Thank you so much Tim! Your hard work is appreciated!

Tim is AMAZING!!! Can not express how great Tim is. Customer satisfaction at its finest!! Tim pays attention to detail, will do anything to help a customer, has helped us so many times with any problems or questions we have. Puts his whole heart into his job and it shows in how he interacts with his customers.

This review is for Tim’s excellent service in helping me answer all my questions when I have a problem. Very courteous and friendly and never lets me down. Tim tea knows the ins and outs of how to find the best spaces and prices available. Thanks Tim for all you do!

I received excellent customer service from the property manager Tim. I don't even have a space at this location, but needed to make a payment on my space in San Jose and Tim was c very helpful in this time when I needed some. Thanks Tim, he's a keeper. In my dealings.with him, he represented the company very well. I'm considering moving my stuff to this location.

I'd been a long time (many years) customer of this facility. It's always clean, the staff is always friendly. I never have any problems. Anyway, I got an itch to look around and see what storage alternatives were, and I also needed to get a new lock (I'd lost a key, and most locksmiths can't duplicate them.). So anyway, I swing by talk to Tim at the front desk, explain I'm looking for a new lock and wondering if Public Storage can do anything about my rate (it was a little higher than the competition). Tim was more than happy to get me a new lock and he said he'd take a look at my account. Since I'd been a long time customer he said he could give me a good discount for a while, I was excited! I want to thank Tim so much for helping me out with my account, Thank you!

Tim the manager is great! We had a problem with our autopay because our credit card had to be replaced (someone decided to go to the Superbowl on our credit card and it wasn't us). I had forgotten to update our account with the new card until Tim called us with plenty of advanced notice to get that corrected before the payment was due. He was exceptionally helpful, which was not a surprise because he has been every time we have been there. The facility is good, and Tim makes it great.

Tim, the property manager at this location, runs a tight ship. In addition to keeping the facility spotless, he bends over backwards to ensure customers have a positive rental experience. I would not hesitate to recommend this facility to anyone in need of a secure and accessible place to store their belongings.

Tim, the property manager, is a true salt of the earth dude. He runs a good shop, he gives great customer service, and he keeps the storage space very tidy.

Tim for President! (of Public Storage) If you have a question - always ask Tim the property manager because he is really reliable! This location is also modern, clean, and well-maintained. 5 stars!

I recently rented a unit at this location. I found Tim to be very nice helpful.

Getting my storage unit set up was an easy and seamless process. The property manager, Tim, was so helpful in making sure that I got the right unit for my needs and at the best price possible. His walkthrough of the facility, storage unit and security features really helped assure me that this Public Storage facility would be the right place for my storage needs. Thanks, Tim!

I have been very happy at this location. I have had other storage units at other locations and this one stands out because of Tim, the property manager. He is is always very helpful, always able to answer all our questions, the place is always clean, and I always feel comfortable when I'm there. I would highly recommend this specific location.

Great choice for storage, clean, well maintained. had our stuff there for 3years. Tim the facility manager was always super helpful. Will miss him.

Moving out after almost 3 years. Excellent experience with renting, storage space. Storage is air conditioned and tidy. Tim the property manager is super helpful and very nice.