Walked in with some family. First time renting storage. Had multiple questions. Robin was there to answer each question. Had some doubts and Robin put those doubts at ease. Very nice and informative. After we signed up we felt releaved Robin was there. No sales tactics. No pressure. Thankyou Robin. Much appreciated.
Customer service here is great! Robin was so helpful and informative about the storage units. Thank you !!!
Robin was very helpful and great 👍
Thank you for your exvellent job Blake!
Blake was a nice gentleman great personality
Robin Flores and Jordan where helpful, friendly and informative. They made renting a storage unit a smooth process.
Every time I interact with the team at this storage location, they're always so kind and helpful. Jordan is always so amazing. Today, I was helped by Blake and not only did he assist me quickly, he was super friendly, and even told me about current promotions and other ways I could get the best experience to suit my needs. The facility is also clean and well maintained. Highly recommend!!
Blake was very helpful with helping me out and explaining everything. Very nice and a overall great experience
Thank you Jordan for your help with my unit
Michael was a great help with the process!
Thank you Jordan and Luis for great service today. Helped me set up the app
Love this experience! Jordan and Blake are so sweet and helpful and made everything easy ! Great deals. I would definitely recommend this location .
Today we had Ms Toi. Pleasant & informative. Even discussed options that others didn’t. Appreciate the process. 😊 092925
Mr.Love was of great swift assistance to us.
Very polite, clear, direct, informative and patient.
I've never had a problem with the staff, they have always been very friendly and helpful, they always answer my questions. The staff is very knowledgeable.about payments and the gate when it doesn't work.
Jordin in Nestor was great help good conversation while waiting
⭐⭐⭐⭐⭐
Jordan is AMAZING! She made the whole storage process so easy and stress-free. From the moment I walked in, she was friendly, patient, and super knowledgeable. She answered all my questions, explained everything clearly, and went out of her way to help me find the perfect unit. It’s not every day you come across someone who genuinely cares about their customers like she does. Big thanks to Jordan for the awesome service!
Thank you for your help with my units
I’ve come to this property recently and spoke with Jordan. She was very helpful and able to answer all my questions and concerns, very professional!
It's a cool place to store your stuff. Can't really speak on staff because no one is ever there LOL but when someone is there the girl is nice and she's helpful.
Thank you Jordan for always helping and calling me. Amazing customer service.
Always great service from jordan! We’ll keep location!
Always so friendly and quick to answer all questions.
Great location in riverside. I'm glad I chose to rent from this Public Storage, I'm able to keep house better with the extra space, and the staff there are always helpful, considerate, and professional in their role. Thanks, Jordan, for the wonderful customer service!
Krystle and made it so easy for me during a tough time when I really needed storage thank you great service
Thank you jordan for your help setting up my rental.
Just signed up with this storage facility, very quick and very clean. The manager was extremely nice and very easy to talk to and was able to answer any questions I had, unfortunately I cannot remember her name and I'm very sorry too her, but she was very nice.
Everything was great. She explained everything to me and I'm totally satisfied.
Thank you jordan.
Cheyenne was helpful with letting know about vacating
Jenn was there to help me with my rental today, she was very friendly and professional.
Jordan is always so helpful! All staff there are amazing. Great location for the area.
Public storage based in the city of RIVERSIDE, the hours are posted but unfortunately there’s no service attendant working during business hours. The outside of the storage place is clean, secured and well lighted. Kios not available to do payment, was directed to go to another location. Other than that, will recommend just don’t worry about the tenant because he’s/shes not there. 😁
Revised 7/22/2024
Spoke to one of the district managers this morning. He was kind enough to reach to me. I didn’t have a concern but advised me and redirected me to another location in regards to a self pay kiosk. How nice it was for him to do so. I gave the location 4 out 5 stars only because I was told of the self pay kiosk at that location on Hole st.
5 ⭐️⭐️⭐️⭐️⭐️ thank you!
Krystle and Jordan were so helpful with helping me with getting decreases on my rent.
I rented my space about a year and i havent had any problems with anything until i lost my keys. Jordon the manager help me with my lock when i lost my keys . i had to pay for the locksmith. but when i mentioned i was thinking about moving out she help me out with the fees an reimburse me back for the lock i wasnt expecting it. it was a big surprise and kinda made me feel that there are good people out there. Very kind of her to do that. The place is well kept and rodents free. if you need a storage unit this is the great place in the area.
Jordan was amazing at answering any questions and really knowledgeable about the location! Highly recommend to rent there.
Thank you jordan for your help today!
In December of 2019, my upstairs storage unit was broken into. They called me to let me know this happened. Called police for a full report of break in. They cut both locks off & broke it so a second lock couldn't be used unless door replaced. Public storage was supposed to replace door and refused to repair it because it still locks with 1 lock. They broke into 5 units all together and all those doors have been replaced, except mine. Than I get a rent increase in January 2020 from $100 to $280 a month for a 5x15 storage unit and it had just been broke into 1 month prior.
BEWARE!!! If they can get inside to upstairs units and break into 5 units all together, probably not the best place if you value your belongings.
Thanks Jordan you was great at your work thanks for the smiles enjoy
I'm so glad that I chose to store here! The place looked clean and well cared for and the manager Jordan was the best part, she was so knowledgeable and friendly and helped me get into a unit that worked out great for my things and my wallet! Thanks Jordan!
Service provided by Jordan was amazing. She was able to answer all my questions. She also made sure that I had all the packing items before I left. The place was cleaned, and not to busy like other facilities..
I did not expect such great hospitality, just boxes. Ended up getting both, thank you Jordan!
Love this storage facility! Not like any others I ever been too in the past. It's clean safe and the staff is amazing! Talk to Jordan, she will help out in any way possible 🙏 you should really try them out.
Philippa she is very helpful, she helped me to complete my rental
Thank you Jordan great service
Thank you Jordan for your help today for me and my dad
Saved us a lot of time
Thank you Jordan for.your help today. Saved me alot of time.
Great experience as always, thank you again Jordan for helping me with my rental rate and getting it lowered! Also for answering all my questions thoroughly :)
The manager here,Jordan, is very helpful and answered all my questions. Thank you!!!
This is a nice place to store your stuff. I was here for 10 years and when Lori was here it was amazing service. They switched to new management and people. So the atmosphere is now very corporate. Other than that the place is good and only once did the elevator was broken but they fixed it in 48 hours and everything was good again.
Jordan the best highly recommend
Jen was very polite and very helpful through the whole process from us to the storage facility to us leaving the facility. She is a very hard worker thank you Jen...
Aiesha was extremely helpful to me last Friday on 1st of December. She went above and beyond as far as being courteous, exhibiting great customer service as well as making suggestions that helped me to save on my finances while securing my patronage as a continuing customer at Public Storage. I was very thankful to have her as the employee who assisted me that day, and she even shown patience with not only myself but other customers who were having issues with our gate codes, thank you Aiesha!
Wonderful people in every way, especially Jenn! Give her a raise!!!
Jenn was very nice and helpful. Thank you for everything
Jenn was incredibly helpful and professional. She accommodated my family to the next level and helped make our move out process seamless. I'd highly recommend this facility for her professionalism and amazing customer service alone. Thanks so much for what you do!
I’m glad to meet site manager Jenn who helped a great deal in organize my storage unit which I can’t attend for a few years . Really appreciate her help and she is a warm hearted lady.
Thank you Jen for taking the time to show me the property…
Very polite and informative.
Property clean and staff professional.
Jennifer was very helpful in helping my mother find the right size unit for extra furniture. Thank you so much
It was refreshing to go into a clean well kept business and have an employee actually help and be knowledgeable about what she was doing.Jennifer is probably the company’s biggest asset give that lady a RAISE!!!!!A++++
Jenn was very friendly and gave me all the information I needed to rent my storages unit
Great services, awesome place.
Jenn was very professional!
Rosie was great today she helped my brother get into a unit quick and easy! She was helpful and answered all my questions!
Jenn was very professional. Very kind and explained Every very well. I give her 5 stars for overall her service.
Jean is a very friendly and very professional person.
Philippa was the lady in the front desk
She was so professional and friendly
Philippa you rock !!!!
Thank you Jenn and Fernando for helping do my transfer. Great help.
Wendy was very helpful and patience with me and she did a really great job!
Wendy was awesome. She was upfront with all info I needed
Wendy was a great help. Thank you
They were very friendly & helpful
Wendy was so amazing Thank you.
Friendly and great customer service! The staff is amazing!
This Public Storage location is clean, with great accessibility hours as well as an extremely helpful property manager named Jordan. She was incredibly resourceful when helping us with a personal family matter that impacted us as customers at her location. She couldn’t have been more professional or thoughtful, which is why, I highly recommend this specific Public Storage location. You will not find a more considerate manager anywhere else in town. Thank you so much Jordan!
Great storage, pest and rodant free. Large storage units.
Fabulous service! Prompt and fast service. Thank you
Wendy was very friendly and helped me with everything I needed. Thank you for the wonderful service!
Great customer service! Wendy was such a great help!
Summer was helpful and very nice !
Wendy has Wonderful customer service
Wendy did an amazing job showing me the facility and helping me get set up with my unit
The lady at the front desk was very nice and helpful
Relocated my belongings there because they were much more affordable than most other places. Upon my scheduled move-in day however, I was informed that the person scheduled to be onsite that day had to leave early.
I was traveling from across the country specifically to move my belongings there and could not reschedule my move-in date.
Now, to be clear, every place of business should have consistent business hours with at least one employee present all times.
But the woman I spoke with on the phone (can’t remember her name unfortunately), went out of her way to make calls to neighboring PS facilities to find one that could assist me with my scheduled move-in and handle the additional complexities of my specific case. She stayed in contact with me the entire day until a workaround was finally made.
Wendy was excellent in helping me find what I need. Thanks you so much!
I’m planning to move to California in a couple months and Jesse was nice enough to tell me that they do have some units available. Very attentive and helpful. Will use this location when I’m there thanks again Jesse.
Great customer service and friendly staff! Jesse was kind enough to answer all the questions I had asked with patience and details. I highly recommend!
Jordan is a really great manager, very helpful and super informative! Give her a raise! I will definitely recommend my friends to her location
I recently went in looking for a storage and the manager Jordan was super helpful and answered all my questions and made me feel secure with storing my items at her location. Would recommend to my friends
Love the customer service. Very informative.
Online booking was fast and easy. Onsite manager was very friendly and was able to help me with any questions and problems that I had..would recommend this 100%