Public Storage Self-Storage Units at 5410 Vineland Ave, North Hollywood, CA

Dave was super helpful. Made the entire process quick and easy. Definitely feel safer knowing he’s on top of everything here.

David was very helpful in setting up our storage unit.

David was extremely helpful today with showing me around the facility.

If I could give 0 stars for Public Storage, I would. I was a customer of this facility for almost 20yrs and for the past 3yrs, there was no light in my unit as when the electrical was redone in the facility, my storage locker was forgotten. It's impossible to see into the storage locker without a light. I asked, every month, for 3yrs to have the light installed and for 3yrs, I was given excuse after excuse as to why it wasn't installed but each time was told not to worry, they'll fix it thru the District Manager and obviously that was a lie as whomever the District Manager is, he just didn't care. Calling the 800 number didn't help, I was given a small credit in the rent but was told only the District Manager could order the electrical fix needed for my unit. When Public Storage sent me a letter telling me they were raising the rent to $700 a month for a 10x15 unit, I knew we had to vacate. Had it not been for Dave, the recently new Property Manager, who said upon coming on board, don't worry, I'll have this problem immediately fixed and did a follow-up to make sure it was, we'd be still stuck there. Dave the Property Mgr had it fixed within a few days and we could finally see into the locker ... Dave is amazing... Helpful, caring, nice, professional and the only employee of Public Storage who cares! Public Storage customer service is lower that sub-par. I DO NOT RECOMMEND USING ANY PUBLIC STORAGE FACILITY AS THIS COMPANY ONLY CARES ABOUT $ AND COULD CARE LESS ABOUT THEIR CUSTOMERS!

What awesome man Dave was:) customer service is unbelievable:) thanks Dave:)

Dave is a fantastic person at this location. He’s been a big help in all the things I had to do. Thank you Dave 😊

David was sooooo helpful and extremely informative and accommodating even when the office was almost closing! Highly recommend this place for your storage needs!

David was so awesome, very friendly and extremely informative and accommodating even when the office was almost closing! Highly recommend this place for your storage needs!

I WISH I COULD GIVE ZERO STARS! This is the worst storage facility to do business with . I have already left a review and will continue to do so every week because wow. I have had my things here for 8 MONTHS! so clearly i am in a situation where I need to leave them there. And Lord knows I wish I wasn't in a position where I had to choose quickly because it was that type of situation. Keep in mind , 8 months I have been here, now this month for some reason (not to mention they raised our rent $100 after 3 months with no warning so another scam) first within the grace period i get a call, a text and an email letting me know i'm late. Then one day after my grace period, they threaten me with a lien. Then after leaving a review about that, get threatened with a lien charge. Robbery!!! And it's dirty there and about 90 degrees every time we go. Never any carts EVER and I'm on the second floor. DO NOT RECOMMEND. At this point it seems like someone who works there is being petty and threatening me with all of these things because I kindly asked them to stop emailing. texting and calling in one week about the same thing. They treat you like a second class citizen and hang your belonging over your head to get more money.

Excellent customer service from David.

Jose was a great help getting me set up! Thanks!

David was so helpful! We needed a storage unit and he provided us with excellent customer service. Thanks so much David!!!

David was wonderful and explained every aspect of our rental agreement.

David was so helpful.

Dave was great, i feel so comfortable renting here

Dave is the MAN !!!!

Dave was rad and got me in and out real quick!

David rules!!!

David was very efficient and helpful in getting my account set up.

Dave was extremely helpful !!!

Freedom. Freedom from the grips of public storage and paying someone else’s mortgage for the past seven years. However the superintendence and on-site managers have been incredible and super helpful. Most currently is David, Who has been super helpful at ensuring I knew what I needed to know about my unit when I fell behind. Before that was Paula and she was outstanding and super helpful as well. Can’t be mad at Public Storage, they raise their rates they tell you that they notified you, and they do on demand pricing which sucks. What can you do. Good thing great people work at these sites or else it would be swallowing poison each time I came here. Thanks David for all your help.

Dave was super helpful!

Check the broken windows on Property B4 moving in _ jus saying

Gabi rocks

Been here for 2 years, met the new manager Gabi, she is amazing, sweet, answered my questions and concerns about the property, feel very confident with her in charge of care of my storage space.

Gabby was such a great help and made my check in super easy. Definitely recommend this location!

I saw Gabby today and she was really helpful. Renting the unit here has been smooth. Great service over all

Jose was so very helpful. Moving is stressful, especially when doing it solo. Jose showed me how to use the app and gain access to my unit. Thanks!

Uxbridge HDTV j g web geek j

Gabi was a dream. Got us set up with everything we needed in advance so our move will be smooth sailing.

Dave was helpful

The Gentleman in the office is a nice guy!

David is the reason I’m going to get a unit here

Had a really good experience today at this facility, David was very kind!

Dave, the manager is great! He was so helpful and professional!

Dave did great and was very helpful! Wouldn’t change a thing

Location is great and clean. Service was super quick and helpful. Eduardo made things a breeze. Would def come back again!

Dave was extremely helpful w/ my move in and made the entire process as painless as possible. Would definitely recommend asking for him w/ any questions.

David was amazing at helping us pick out our unit. Made the experience easy!!

Dave is always fun when I come in to pay my bill, he’s an asset to the team!

David was GREAT thank you so much for the incredible service and patience.

Dave was awesome and funny. I was in and out so quick. Thank you

David was fantastic and very helpful during my 10,000 trips to clear out my storage, and has always been so helpful . Thank you kindly!!

Excellent service. David was very helpful in talking me through the process and showing me the right storage unit I needed.

They just keeping rise the rent. from $300 to $523 in 2 years.

Dave was phenomenal.

David is amazing, super helpful!

David is an amazing employee! He managed to make this experience fast, easy and somehow enjoyable. Well Done!

Dave was great! Such a helpful guy. I would recommend this location based on him alone.

Dave wasn’t just great, he was amazing! Good spirit, very helpful and positive energy!

David is the best!! So helpful. A+++

Dave was incredibly helpful making this the most pleasant experience possible! Super friendly and quick to answer any question!

David was a humongous help and made our experience great!

David did amazing. He had great service!!

Love coming here Jorge is always so welcoming and professional makes me feel good about my things being stored

Rose rocks!! Great customer service

David was great.. very friendly and helpful

Rose and Jose are the best!!!!

Dave is awesome! Started the day not knowing where I was going to put my son stuff and now I know it is safe and secure and well cared for. Thanks for stellar service an awesome location!

Rose … was phenomenal and the customer service was par excellent. Definitely recommend this place of business

Dave was amazing!!!

Management here is very receptive and after having left a negative review, they responded with swift and meaningful action. I appreciate that sort of response, thus I have updated my review to reflect that. Facility is clean, secure, easily accessed and clearly managed with integrity. Thank you for your efforts Public Storage management!

Paula she a greatest she help me all they long my lock key was missing and she helped to guide me .I like them they so nice .

Jorge and Paola are very knowledgeable about how to pack my items properly and what size I needed to store my goods. I will definitely recommend this location to anyone. Thank you guys!

Paola and Jorge were extremely helpful. They helped me each step of the rental process. They showed me the unit, answered all my questions, and helped me purchase convenient moving items that they had in the store.

Paola and Jorge were very helpful during the move in process for my mom and my mom was very happy with how they treated her will definitely be coming back with them again

Thank you Paola for helping me reserve a space. She managed to find me a unit ag another location closer to my target price. I recommend this location.

I'd rented at this location for a few years when I lived in the neighborhood and was very happy with the cleanliness and knowledge that my items were safe from both two and four legged beings. Lol In the past when I moved in it was seamless, as well as when I ended the lease, and I knew that if I were ever in need of storage in the future I'd be returning here. I recently found myself in need of another unit and contacted them and went to look at the space. Just as in the past I was more than satisfied with the way the property is kept. I should mention that I no longer live in that area, but it's worth the trip knowing my belongings are safe! I checked the unit and was happy with it so I signed and paid. I returned a few days later after hours with a truck full of my belongings not realizing that gate access stopped at 6pm. The manager was kind enough to open the gate and allow me to park the truck on the premises. She even gave me a lock for the truck to keep my things safe. I returned bright and early the next morning with a few friends to help me and got everything unloaded and in the unit in less than an hour. I saw the manager as I was leaving and tried to return the lock to her but she told me that someone donated it and that I could keep it. What kindness! As long as I need storage and am living in this city I will always return to this location!!!

Paola is very helpful. Everytime i stop by my storage she always has a positive attitude and is very professional. Thank you Paola.

WONDERFUL. ACTUALLY HELPFUL. HIGHLY RECOMMEND. I don't really write reviews, but here we go: Shoutouts to the onsite crew James (and property manager Paola) We had our stuff in a 10x10 for 16 months. Opened it back up and everything was exactly as we left it. But that's not what this review is really about. Moving is always a nightmare. Between flights, rental cars, and moving companies – everything was difficult. I was about to lose it. The shining light? The most helpful and flexible? James and Paola at Public Storage at 5410 Vineland Ave. Movers called last minute to change to a super late after-hours delivery? James helped. They tripping the alarms? Paola helped. They stayed up late and solved every issue that cropped up. I even tried to tip and they refused. So here is my tip for you – use Public Storage, and say hi to James for me. Wow that last line was cringe but I meant it

Wow. Lidiya actually made moving fun! She provided a professional and speedy experience at this Public Storage location and at the same time made sure all the details were properly described and understood. It was a Sunday and it was very busy.. Lidiya had people coming at her from everywhere and was multi tasking like a boss.. and all with a very pleasant attitude and sense of urgency for each customer. She displayed such a high level of patience getting people properly into the elevator and up to their unit. Loved the entire experience! Definitely the highest recommendation! Thank you Lidiya and Public Storage! Update: Moved everything out and Paola the manager at this location could not have made it easier! She was so helpful and awesome to work with... seriously great location here! 5 Stars. The best. Thank you so much for everything!

Carts provided are free to utilize....

I called and spoke to Jackie. She was nice and professional, thank you.

Paola was amazing. She was very informative. She helped me get settled and the process was quick and easy. Thank you, Paola!

Easy storage moves. Clean space.

Good location. Great customer service from Paola. My mom really loved her. Paola's the reason this rating is a 3 and not lower stars. Place is overpriced; when I found out my mom had a storage that she paid $200/month for, it made me sick to my stomach. What made it worse was when I saw how small it was for the price. The one I had for a couple of months in Orange County at Cube Smart was only $75/month and it was a bigger storage space (and was a month-to-month agreement). In addition, you have to get out of the car to enter the code to get in and out of the place. Placement of where you can enter the code doesn't make sense unlike other storages where you can drive up and you can enter in your code from the driver's seat. Either way, I'm glad we got everything out of the storage before another month passed. No more storage for my mom as minimizing is the best thing for everyone involved.

You guys are awesome fast and easy. Paola is the best! And the price was the best around

Very helpful employees with attitudes that will make your day! Very clean location as well🙏🏼

Paola has been exceptionally amazing every single time with great costumer service and has perfected management material exemplified her training with staff. All is awesome!

Paola is AMAZING!!! I left her my information hoping to get a call back for a bigger ground floor unit. Most people don't even bother calling back since these units go very quickly, but Paola called me immediately and helped me with a seamless transfer! She is also very professional and kind. Exceptional customer service! Thank you so much Paola!!

Andrew and Paola are very helpful and informative about storage. I will definitely recommend this location.

Very grateful for your help during a difficult time. Your attention to detail and thorough follow up is appreciated. Both the Manager and District Mgr are customer service professionals. Highly recommend this location.

Great service! Great attention. Thank you for all the help with the storage and for the help overall. Fully recommended! Paola the best customer service you can get

This location is pretty much like all the rest, what makes it stand out above all the rest is the manager Paola....she is always very friendly and helpful even when she's about to close and I come in to resolve my past due account...most managers would have rushed me out the door and told me to come back tomorrow....shes a solid manager and really knows her stuff....they should definitely give her a raise and promotion!!!

Thank you Paola for the great service. You rock!

Paola is very helpful and great customer service!! Thank you!

Great service. Paola was a great help! We found the perfect space! Thank you!

Super clean. Staff is friendly and amazing. Very accommodating too! They helped me during a financial hardship and it took no time! HIGHLY RECOMMEND!!

Paola was very patient and helpful. CC

Paola has been very helpful at the North Hollywood Public Storage. She helped us move from one locker to another with a minimum of hassle and got our rental fee adjusted when there was a misunderstanding. Ask for her!

This is a very clean and accessible facility. I appreciate the natural light throughout and there are plenty of carts for use. Paola at the front desk is super helpful and nice; we're happy we went with this location and will probably return here for any future needs!

Paola was absolutely amazing helping me out at the north Hollywood Vineland location! Super appreciative of her!

Great place to store of you need storage. Paola was very helpful and knowledgeable about how to pack my items. Also very clean. Thank you Paola!

Thank you Paola for provided exceptional customer service. You are a true asset to the company. I walked into public storage and Paola helped me from A-Z on renting a space. I will definitely recommend this location to friends and family.

Excellent staff (always have found them to be super helpful, polite, and professional) and convenient location. However, the facility only gets three stars for the move a few years back to significantly restrict access hours. If you work there is no chance to get to your unit during the week. Often when trying to move things it is a race to get there (in LA traffic no less) before you can't get to your unit for the day anymore (let alone unload your car or truck) Under COVID and with potential safety this is understood...but the policy well pre dates our current situation.

Great service from ... Mathew was incredible helping out!! Thanks guys!!

I really appreciate everything mattew did for me I live public storage

This place is awesome and Paola was great with helpiing me find a nice unit. Thank you Paola! You deserve a raise!

To high priced

Paola is great. She helped me with my move in. I will definitely recommend this place to anyone. Thank you Paola!

Paola is great!

These guys were great! Clean facility great space and Freindly service! also accomadating with issues... Highly recommend

New account, haven't moved in yet. But Matt was great about problem solving and working out what we needed to do get the contactless move in when the e-rental support line completely dropped the ball.

Great location, excellent services. Mathieu is the man that can help you with everything. Highly recommend!!!

Excellent service, well maintained, and helpful people. A pleasure to have done business with them.

I’ve stored at this location in the past, once I moved back I chose this location once again for none other then star Property Manager Paola. She did it again. Delivered top tier customer service, being so knowledgeable about all the ins and out of the company she answered all of my questions I had for her and is so efficient in everything. She is definitely a natural leader and I recommend any and everyone go to her for a most pleasant renting experience! Thank you Paola for all your help!

This place is great, if could give more stars I would. Paola was very professional and excellent customer service. Very clean and well secured location for you to store your contents. I recommend this place for any one looking for good pricing.

Paola helped us pick out the right storage unit for our move! She was very knowledgeable and worked efficiently. This Public Storage was clean! Was a great experience and I highly recommend. The courtyard within the gate had plenty of parking and had plenty of space to pull in and unload your things.

Paula and Andrew were very accommodating to my situation and needs. I appreciate them. Great customer service

Paola was amazing she was way more then helpful i couldnt ask for a better place to store my stuff. She was quick with paperwork she deserves a raise

There great good help Paola thank you.!

Friendly , understanding and caring staff

Paola was super helpful and friendly!!

Paola is wonderful employee!

It's very useful and a good environment and the people working there are always so polite and helpful

Paola was extremely receptive and genuine. I would highly recommend coming here ❤️

Paola was so so so helpful and really got me back up and running!

This was my first time ever using a storage service and it was so much easier than I thought. Paola was always so kind to me and willing to answer and assist me with any questions I had. I kept coming for almost two years, and Paola's smile always made me feel welcomed. If I had to ever use Public Storage again, I would definitely come to this location. Never had an issue with it.

This has been my best storage experience. Paula was amazing, patient and super helpful. If you are looking for an inexpensive and great staff, public storage in noho

The person on duty left early and locked me in with both my children. There were 20 min left before closing and had to uber home, then uber back to get my car. I put my horrible experience here and they forced me to take down my review because i had an active account with them. I found several people living in their units and overall it was just one bad experience after another.

There hopeful with me and there customers, Paola is a very patient person.

The manager Paola is very nice, extremely helpful, and is respectful. In general this storage is an excellent place with nice staff.

The staff was incredibly helpful, professional, and precise.

The manger Paula is very nice! She helped me out and went above and beyond. She’s nice and smoking hot!!! Imma try to get her number!

Cleaner than my last storage location for sure, don't have any complaints at all

Convenient, clean, easy access and friendly service! Paola is awesome and thorough in explaining everything that you will need for what you require to store. This location is minutes from home and a great service.

These guys are super stars. Seriously. I mean the units themselves are great enough, but the customer service is top notch! When I dropped the keys to my unit down an elevator shaft Paola and Andrew went way above and beyond to find me a temporary solution as the keys were being recovered. Was absolutely blown away by how much they did to help me out in a pinch. Good customer service is hard to find these days, so I'm glad this location is still providing such a service. Update: Recently moved out of Public Storage, and again have to say that Paola really helped me out. Due to unforseen circumstances in the last week, I missed my official check-out by a day. Paola was understanding, and made sure I wasn't charged the extra month. Good customer service goes a long way!

I wonder why I visited this place 4 years ago?

I had a wonderful experience interacting with the staff at this location. They were very helpful in everything and answered all of my questions. The staff here are very experienced and very helpful. Hope to tell friend about renting at this location.

Thank you Dina! Very helpful. Would rent from again in the future.

Dina was so friendly band helpful. The facility is pretty clean and secured. I feel at peace leaving my stuff there.

I opened up a storage for a short term lease. This location is so convenient for my move! Dina is amazing, explains all the terms in great detail and made this experience very smooth for me! I highly recommend this location, great customer service, quick an effective and made me feel my belongings are secure!

Employees helped me quick & fast!!!! Awesome service, excellent ,trained to help people!!! Paola and Andrew you guys are great at what you do. Thank you!

Dina was great got me goin quick thanks !

Very helpful & Dope customer service by Andrew & Paola my North Hollywood Krewe 💯✌🏿

Dina and Paola were very helpful!!! Thank you for all your help!!

I had a very good experience at this location. I had storage here with my husband & they made it so stress free & easy to maneuver everything. Dina was very helpful in helping my husband find a good storage for us. Another employee Andrew also came by to walk us personally to where our storage unit was when we got lost & even offered to help open our unit and close it when I explained my husband’s back issue. It was just a very environmentally friendly, helpful & safe area to store in. Recommended. A+++

Dina was the only reason I decided to rent this storage unit back in January. The price was ok I guess but her ability to relate to the customers (me) was amazing. She was friendly professional and kind. Made me feel welcome and appreciated.

Thank you Paola and Dina for all your help. Excellent Service, the best experience ever!!

Dina is the bomb! Everyone there is so nice and professional! Love this location

Dina, Paola, Angel are remarkable workers! in a matter of fact, remarkable is an understatement... The efficiency in which these individuals work is infatuating. I felt as if I were being welcomed by chick fil a employees. Each worker exhibited an insurmountable amount of effort with every request and question I had. I rented a unit and didn't know that I need to get a lock for it. Dina is like the matriarch of public storage, Paola is the sachem of storage and Angel is the epitome of his name. I definitely advise all future renters to pursue this location during your search for storage. I am absolutely satisfied with this experience, which is why I am making this review extra informative. Follow Gigantic Lawn Games on instagram or google (Gigantic lawn games) to see what I am storing here at public storage on Vineland in North Hollywood.

Dina thank you soooo much!!!

Payola and Dina where great , I got my unit at a great rate very convenient

I needed storage on short notice so called Public Storage. They found me space in NoHo and called me to come in and check out the available units. Paola and the other employees were very helpful. The rental process was quick. The place was clean and safe.

Dina was awesome!

Paola was extremely helpful and professional. She is knowledgeable and friendly. It was nice to feel like someone cared about my business. The facility was clean and well maintained. Thanks again.

Amazing service Dina!

Dina was extremely helpful during the process of getting a locksmith! Great service!

Dina is one the main reasons I decided today to use Public storage for my storage needs! Professional, nice and understanding.

Paola provided exceptional service. She is knowledgeable and polite, she answered all my questions and helped me rent my storage space. Give her a raise!!

This is the best storage space I have ever had! Great rates and even better customer service. Heidy, Ivania, and Angela have been amazing everytime we go in. They are super friendly and make every in and out of the storage process easy to understand. I would definitely recommend this location to anyone needing storage in the area!

Great customer service, very helpful. Dina is always with a smile on her face no matter what !! The place is always nice and clean. Dina always has great customer service skills very respectful. She is a very hard worker and deserves a raise in my eyes very good employee to have at any company.

Arfik was great, service is great and quick!

My entire unit rental and check-in process was professional and efficient. While I don't think that anyone is ever eager to go through the stressful, seemingly never-ending checklist of things necessary when having to moving, Dina made it as easy as possible to check "find a storage unit" off my list. She was thorough and informative, which allowed me to complete the entire "check-in" paperwork and unit tour in under 30 minutes. I do recommend completing the online express check-in form sometime before your scheduled move-in date, as it does allow for a smoother process on the day. Overall, no complaints, and thankfully one more thing checked off my list.

Dina has very outstanding customer service and is very nice

Very helpful and nice

I have had my storage here for a couple of months now and I haven’t had any problems. The ladies working here (Paola and Omaima) have been a big help and are really nice. They have outstanding customer service!

Dina is very kind considerate young lady. Always nice with the customers. Great customer service 😀

Very clean facility and great customer service. Dina is such a sweet young lady.

DINA Was Very Nice And Helpful, Office And Facility Are Very Clean.

Paola has great customer service

Great experience. Friendly and helpful. Pauola was of great help. Definitely renting at Public Storage again.

Public Storage North Hollywood very clean the bathroom is very clean customer service is great you need anything thay will get with you right away....

Paola is a wonderful employee for public storage, she helped me with packing supplies and setting me up to rent a spac. She is such a great asset to your company. Thank you so much Paola

I have had 2 units at this location for about 5 years. Paola and Omaima are great. Their polite, knowledgeable, accommodating and have a happy disposition. I recommend this location whole heartedly! Thank you again to both you!!

Thank you Paola & Dina for excellent service, and help in such short notice! You guys are great 💪🏽

Paola and Omaima are very nice,friendly and curious. I would definitely rent from this storage facility again

A very friendly staff and a super clean facility. I never had any issues while at this location. Easy access and staff willing to help when needed. Omaima was my go to girl!

Paola is wonderful at what she does. She helped by explaining how to pack my items and she knew what size I needed. I will definitely tell my friends about public storage thanks to Paola.

Great job Paola and Omaina

Very friendly staff, shoutout to Paola and omaima 👍🏽

great staff with clean and secure facility. Very convenient to the North Hollywood area and was helped immediately by the friendly employees, my move in was successful with no hassle would recommend to anyone

Paola and the staff were very helpful in getting me into a new storage unit, and the facilities are maintained very well.

They will give you any specials that might be on at the time of your rental. Great place to store your items. Very close to major freeways, and Burbank airport. The CUTE manager Paola will help you get the best storage for your needs. They sell boxs & locks also. The place is clean, and even the restrooms are clean. Five stars. AAAA++++

I walked into Public Storage and Paola, Gerry and Nathan were beyond helpful. They showed me a space that will work for what I'm storing. They showed me how to pack my items properly and even showed me how to use my access code to access property. I will sure to recommend my friends and family to this location if they ever need storage.

The staff at this location as absolutely fantastic. Any questions that I had regarding my unit was properly answered and they were fantastic!! Paola, Nate and Gerry definitely helped my rental experience a plus.. Five stars!!!

I like this location. Very friendly staff.

This storage is hands down the cleanest most professional and secure storage unit iv ever had.also the wonderfull staff and manager Paola are so curtious and helpfull.i highly recomend this spot

Excellent services from Vineland branch led by Paola’s team! Keep up the great work guys!👍

Paola and Angie made my experience super easy and they’re super nice! the lot is in a super convenient location!

Had a great experience with Angie and Paola! They have been super helpful and friendly throughout and I truly appreciated their time. Definitely recommend this Public Storage location!!

Thank you Paula!

Great experience renting with Public Storage. Paola has made my move in process super easy. This company is very lucky to have someone that pocesses great customer service skills. She's very easy to talk to and very helpful. She also does a great job keeping the property clean as much as possible. Thank you Paola for making my move in situation very easy👍

Remodeling just started, pain in the back lumber blocking access to one of the buildings

A little on the expensive side compared to what you get. Narrow passage ways, and slow elevator.

The beat place for storage. Ask for Paola

Friendly and courteous staff. Clean facility with easy access. I would recommend!

Paola and Angie are great at their job. They are polite and professtional.

Shop around , they will raise prices in you within 90 days, staff and family live above the office, not clean, elevator only works sometimes pass for sure in this poor run and managed location

Paola was wonderful! She made my moving process less stressful. She was polite and very knowledgeable about how to pack my items. She deserves a raise! :)

very helpful and informative. Provided the insurance on the spot which was either 11,12, or 13 dollars a month. 11/month is covering 3k. Provided the locks for cheap and a moisture container for about 8 dollars.

Paola,the Mgr. At the 5410 Vineland was the most helpful ,courteous ,patient ,person working I have ever had the pleasure of doing business with ,she walked me thru the sizes the priced and the insurance coverage . Was very patient but quick . I recommend this address highly . Good people good place.thsnk you bye .

This place was beyond amazing, the customer service that you receive at this public storage will make you feel happy, that you have picked this location.Paola was such a joy and very Knowledge about all the products. A lot of companies do not give their good employees enough credit, Make sure yall reward her and show her some love for all her hard work LADIES YOU ROCK👌👏👏

Very clean place

Daniel was friendly, helpful, and welcoming. Got a good deal on my space, and feeling secure about keeping my equipment here.

I honestly was treated like a family member! As soon as i walked in i was welcomed with such great smiles and good energy! Paola and Amali are such great workers and their customers service is outstanding! My move in was so simple and quick. Im truly happy with this place! Highly recommend it to anyone needing to store your items. Thank you Public Storage of Vineland.

Taylour thank youu

It's a storage place. Over priced and it closes and cuts your access to you're own things at 6:00pm. I always thought it was a 24/7 kind of thing. So very small locker with a big price. Plus I can't even get to my things at night BOOOO BOOOO BOOOO Shop around!

Happy with my experience. It was great. Paola was awesome!! They accommodated me quickly and pleasantly. Love it!

Muy buena Atención del personal , quien me atendió fue Analí , resolvió mis dudas y me dio todas la facilidades.

Amali and Zac were so helpful and conscientious of the stresses of moving; I was feeling it. Zac helped find me a better location for my budget and that was incredibly fantastic and kind. Excellent customer service and friendly atmosphere. Thank you!

What a great job Paola does for this company. Her customer service go above and beyond. She is an amazing person with great customer service skills. Many competing companies would love her great customer service skills.

Big thanks to PAOLA! This is by far the best place to go if you are looking for storage in North Hollywood. Great place. Great people. I've been to a few other places out there, and they don't come close.

They close 2 early qnd there whole family lives there

Zac was very polite, & has AMAZING costumer service. This young man was very prompt and eager to help me. I’m very happy with my storage and most of all my experience! Can’t forget about Paola either, she was great and had a very warm friendly smile! Now that’s what I call good service!

I made a reservation by phone on the call center. I arrived and Paola the manager was so helpful and fast with the process.

I would rate this facility a zero if it were possible. Our storage unit was burglarized and the staff seemed incredibly unenthused to help us through the ordeal. To top it all off their phony, scam artists of an insurance company that they MAKE you pay for, “orange door insurance” would not cover the claim because the lock wasn’t cut so they said it didn’t qualify as proof of forced entry. As if people don’t pick locks. SMFH. I don’t trust Public Storage anymore after this and you shouldn’t either. Beware.

Allison was awesome in helping me to secure a unit today! Friendly, helpful and accommodating!

Kim at public storage was super kind, helpful and she made sure I knew everything I was signing for by making sure I saw the storage unit I wanted before signing! It was super easy and didn't take long at all. The facility is super clean and it is easy access in and out.

Let me start out by thanking The property manager Paola. Paola's customer service skills are beyond exceptional, Not only did she answer all my questions but she was also very helpful in every way possible. Not only is she very kind but she's also very professional about her job. Her customer service skills and professionalism are the #1 reason why I chose this place. Honestly I wish I could give Paola 10 stars!! but unfortunately yelp only allows 5. Thank you Paola for your exceptional customer service, I will definitely be recommending friends over to this location as soon as possible because of you! Update: public storage never seems to disappoint I decided to extend my stay here because of eh great service provided!

Absolutely delightful service. Responsive and kind management

Great place to rent from - Paola was amazing. Very clean and secure facility.

Kim was very helpful! Anyone who comes here, ask for Kim!

Paola was very helpful and has good customer skills. Shes was very friendly and accommodating to my needs.

Such an easy process and thoroughly enjoyed being helped by Kimberly. She handled 4 different customers with ease and continued to have a smile on her face. Definitely appreciated the hospitality!

If you need a good public storage it a good price,then public storage is for yuy

Great customer service!

Kimberly, the attendant from this location was extremely polite & professional. I’d used Public Storage previously at another location to which I also received outstanding service, but I wanted to ensure that Kimberly at this location gets five stars or a raise or whatever type of kudos that you can give to your employees. She is a solid asset to the Public Storage team! Thank you.

Paola Was exceptional Great customer service! I will definitely be back to rent here if storage is needed!

Paola and Daniel was so nice they let me come in to use the bathroom and for that give u 5 star.

Daniel was great... very helpful. Great guy too

Great customer service! Paola is a wonderful. She is the reason why I decided to rent here. She answered all my questions I had about storing. Thank you Paola!

Paola and Andrew were very helpful and sweet, they were able to get me set up with my storage space quickly and effectively. The storage buildings although do not have running A/C, are very clean and well kept. Andrew and Paola were very professional and provided great customer service. I highly recommend coming to this space. The checkout process was very seamless and painless. :) Thank you for such great service.

Great customer service thanks to Andrew Very welcoming

What is the cancellation policy?

I can not express how exceedingly amazing the service is. And not to mention the customer service! Paola is always there to help when I have any questions or concerns. She helped me out, got me set up and ready to move in my stuff, before I could say "Public Storage" ! Paola is attentive, helpful, sweet, and diligent. I will definitely recommend this Public Storage to family and friends for the excellent service. Thanks again girl!

Paola is a great manager and representative for public storage. Thank you Best, Regards

This is not a review of Public Storage, or even of this particular PS location. Rather, it’s an acknowledgement of the superb job the current on-site manager (Paola) is doing. I’ve been a customer at this location for over 25 years. I’ve had pleasant relationships with the various on-site managers, but only twice would I characterize those relationships as consisting of genuine fondness: A lovely couple of Indian descent some years ago, and Paola, the current manager. Paola has the qualities one would wish for in a property manager—she’s diligent, reliable, knowledgeable, courteous, and she takes good care of the property. (Toss in brave, clean, and reverent, and it would almost be the Boy Scout law.) But beyond those essentials, Paola is charming, engaging, and importantly, cheerfully patient with the customers. I don’t want to turn her into a tourist attraction, nor do I wish to subject her to the pressure of unrealistic expectations, so I’ll close by simply noting that I very much enjoy my brief interactions with her when I’m at the property, and if I’m away for awhile, I like to check in with her by phone just to stay in touch and know how she’s doing. I’ve heard from other customers who feel much the same way. Paolo is terrific, and Public Storage is fortunate to have her representing the company.

Great customer service from paola, clean,i feel my stuff is secure

Going to start with giving big thanks to Paola. Super nice and professional young lady. She has been very helpful in all there was and is to know for my storage needs. I went to other public storages and they were also all very helpful and nice. I decided to stay at this one bc of a reduced 10X10. Just my luck! My experience has been a great one. Thank you!!

Great customer service, clean facility, Paola was a great help!

Paola is an amazing employee. She helped me with every step of the process of getting a unit and was super friendly and professional!

Don’t expect to pay the price that you see on the website, there are a lot of different fees, the locker is 20$, they don’t tell you to bring one so you have to pay for it, and then you have to pay for an insurance, and then for some days prorata... the person who was at the office was very nice and was just applying the rules, it wasn’t her fault but the company should change the rules, you should know before you reserve how much exactly you are going to pay and not have extra fees by surprise.

We had our things stored for a year and it was well kept and customer service was great too😁

Paola is a professional with a calm and sensitive demeanor. Always helpful and kind. Thank you for managing this property and addressing my concerns

Great customer service ! Ask for Paola she’s the best!!!

Paola was amazing to me! She helped me with any questions that I had and she has a great attitude. I will definitely be coming back to this location thanks to her. Great customer service 👍🏿

Customer service was great. The place is clean the hours really suck if u have a day job.

I would give 0 stars if I could. Grace Kim is the most unprofessional manger I've ever had to deal with. I'm pretty sure even apes would give a better customer service. I feel really bad for people who work under her. The issue was next: I moved in on sep 5th and was sure I was covered till the 5th of the next mont. (Because I've rented storage unit here back in march). Apparently the storage policy was change and I haven't been notified. It wasn't made clear. I moved out on Nov 2nd, fully shred that I was covered till Nov 5th. But today I started to get calls from collecting agency, claiming I had an unpaid balanced. Being shocked and surprised, I called Public storage and they gave me the number of the manger Grace Kim. After leaving her a voice message, she called me back 30 min later. But it lead to nothing. I was polite and nice to her. I thought there was some kind of mistake and said I'd be be happy to pay for the days I used the storage even thought I thought I was covered. She said she would not do anything about it and I have to pay the whole amount for the month I didn't use. Something like:"uh yeah, it's your problem, I don't care". It was impossible to talk to her, so I said I'll pay what they think is left, $103 wouldn't do much to me, but it was more about a customer service for me, which is pretty much absent. I would think twice or more before renting a unit there. P.S. Not mentioning that 2 or more units got broke into just last week without any suspects being caught due to the lack of surveillance cameras. Bottom line: I'm very disappointed and will NEVER rent a unit at public storage again. And definitely don't recommend it to my friends or anybody. P.P.S. Definitely don't wish anybody to deal with Grace Kim due to lack of customer and personal skills.

No parking

Great people .thanks paola for helping get my storage place . Will be back soon

Literally the easiest storage setup ever! Paola was such a great employee. She’s super nice and answered all of my questions. She even got me the best deal! Thank you Paola!!!

Elevators and stairs. . .

Paola was no less than awesome! Made the process very easy for us. Highly reccomend this place!

Paola was very helpful in making our viewing amazing. She informed us about the first month deal which helped us to decide public storage is a better option than the competitors.

Paola is so wonderful. She helped make my move in so simple and easy. She is what great customer service is all about. Thank you Paola!!

They got space! Paola was very nice

Very fast. And helpful with my last minute moving and storage needs.

Fantastic customer service today at the office with Richard - efficient and friendly!

Paula and Richard were extremely helpful with finding a unit that suited my needs. I had to check back several times and they were patient with my questions. Unfortunately the unit I wanted became unavailable but the Manager. Grace Kim, was able to set me up with an affordable unit that exceeded my expectations. I could not be happier with my experience thus far. Thank you to the staff there and for those looking for personal storage check out this location first!

Every time I come in I always looking forward to see Paola ( manager ) She is always warm and very very nice with clients. Paola treats you like a family, very knowledgeable and clearly know a lot. Dealing with her is always a pleasure. GREAT CUSTOMER SERVICE. The Best!!

Walked into Public Storage and Paola and Richard greeted me with a warm hello and a smile. I felt really comfortable telling them what i am storing. Thank you guys for your excellent customer service! You guys rock! :)

The best phone service by Lori she was amazing and best in store customer service by Paula. THANKS YOUR TEAM IS THE BEST

Thank you Richard for helping your nice.

Great customer service and staff, in particular Richard.

I highly recommend Public Storage on Vineland Avenue. The facility is safe, clean, easily accessible and has convenient hours of operation. Paola has been a tremendous help and is extremely knowledgeable. Moving can be a hectic ordeal. She definitely eased my mind and provided an enjoyable experience. Thanks so much!!!!!

Came in last week interested in renting, unfortunately they did not have my size but Richard was a great help, answered all of my questions, and referred me to a couple of other locations that may have my size!

My moving experience is off to a good start, thanks to Richard and Paola (thx for the lock)! Richard was super helpful on the phone and through the registration process. The property is clean, including my storage.

My experience at the North Hollywood / Vineland store was nothing short of amazing and Paula is a great asset to your team. Thanks again for the great service.

Paola the property manager at the location where I am storing was so helpful from the moment I walked in the door. It's bad enough moving is stressful she made it so easy. She answered all my questions and even went out of her way to show me how to store my items to maximize room for everything to fit. Thank you Paola! You're awesome.

Amazing customer service ! Very attentive !

Customer service is great,location is perfect and it is clean

Paula is a super hero she literally saved my life by going the extra mile when NO ONE else would at other places. My check in was fast and efficient and the place was ready to go. The place was clean. She was soooooo nice and helpful it's unreal. She needs a raise and promotion!

They hold my stuff1

Two things I will highlight are Paola, the awesome property manager and the surprising extra security to access the floor your storage unit is on. You are required to enter your access code to ride the elevator which will only take you to that floor. The biggest negatives are not being able to access your storage unit anytime and not being able to use a dolly before or after the property manage's office hours.

Paola is such a sweetheart! Super helpful and super quick service

Terrible, check in took over an hour. Issues with the elevator caused even more problems with move in. I didn't have much stuff and I was still there for more than 2 hours. The place would not honor my move in special and that's just the start. Went back to finish loading a day later and while doing that the elevator stopped working in the middle of my final trip. The gates all locked down at exactly 9pm so my unit was left with no lock and I still had to get my stuff back to my car which was thankfully parked outside the gate because the exit gate would not open either. Nightmare place!

Paola help so much

Millie and Paola are the most efficient and professional women on the Public Storage scene. These ladies stayed pass the end of day time in order to complete my check-in process and to make clear to me all information and instructions. They were efficient and rapid in the process while respecting all public storage policy. Public Storage is blessed to have them. Thank you Millie and Paola for giving me your best.

Paola is a great rep. For public storage. Ive rented units all over the country. This is the best. Friendly, honest service is hard to find anywhere.. But especially in California..

Paola is the best, very helpful, it's always a pleasure to see her, she'll take good care of you.

Paola was so awesome!! So helpful in my time of need!! Would definitely recommend this facility!!

Once again i gotta say best storage unit place in town ❤️Paola❤️is the coolest and helps anyway she cans with any issues I have which is none. I look forward to every month coming to pay my bill because the customer service is great and I get to catch up on what happen in the last month. Five stars all the way and two thumbs up

This place is magnificent with their prices and location. Best storage in Los Angeles ! And their customer service is amazing!!

I had rented a space from here and the staff was not only courteous but extremely professional. They helped me from the first step of the process all the way until the end. I was in a tough situation and Paola helped me through my time. I truly appreciate all of the professionalism and care for even the most mundane of detail from my inquiry. Thank you Public Storage.

Paola was really helpful and patient and worked with me during this hectic couple days trying to figure out what size storage I was going to go with. Facilty is good and convenient too!

Have fun and kick it with three excellent woman with know me and good service... Thanks nelly, Paola and grace

Everyone here is really friendly and extremely helpful (especially Paola!). Thanks, Public Storage!

Everyone was very helpful and nice. :)

Great customer service

Very friendly and helpful staff at the front desk. Clean facility. Definitely recommend using PS NoHo if you're in need of a storage unit.

I've had storage with PS for 2 years now and every time I stop by to check up on my items I always get greeted by the property manager Paola! She is the sweetest, most professional lady I've seen in a long time. I will definitely recommend PS to my friends and family. Thank you Paola!

Paula did a great job getting me situated and established with my unit. She made sure I got the space I needed for my things. Moving is hectic enough and she helped make the experience more pleasant. PUBLIC Storage rocks!

I was very pleased with the customer service .Paola was very helpful. Great attitude

Paola was very helpful. Even found me a unit with a light. Clean and easy access. Thanks Paola and PS.

Best Customer service thanks to Paola. She is the definition of top notch customer service. Very professional and helpful. Thank you Paola!

Paola is such a professional, polite employee. Every time i stop by the property she always greets me with a smile and a soft hello. Thanks to her i will continue to store here.

I had all my things in this location for a year and 7 months and everything was perfect, Paola was always very nice to me and very professional, I love this location it was always clean and safe.

The experience at Public Storage was" a move in the right direction". The property manager accommodated my moving needs and greeted my transition with hope.

Paola is Amazing and they were always helpful!!

Great service and great online prices

Paola, is a wonderful professional rep. She assisted me in my move to Florida. I recommend Public Storage for all your moving supplies and storage needs. Mary B.

I've been a customer at public storage for a long time now and I have to say that Paola is the most attentive employee of all of them!! She is very astute and on top of her job as well as being very helpful!!

Easy to reserve online and easy to set up.

Walked in to PS and Paola provide the best customer service I've ever had in any business. She welcomed me with a smile asked proficient questions about my storage needs and showed me the space I needed. I will recommend this location To friends and family.

Ive had a storage with the for awhile with PS a moment now, my experience here has been so amazing. Paola has been so helpful and caring about my situation. You guys are sure lucky to have an employee like her! Because of Paola I will tell all my friends about Public Storage

Very Professional and clean! Timely and just what I needed! Paola was awesome and polite and took care of me. I will be using them again in the future. Oh and conveniently located :)

I've been with Public Storage for quite some time now and they are the best.They always helpful and keep the location so clean.The front desk person Paula is very wonderful person to interact with, thank you Public Storage for assisting me in my time of need.I told all my friends if they ever need storage space to come to you guys.

Thanks public storage for the pro-rate deal on my move out date!

This Public Storage location is the besttt hands down. Great customer service and experience!!

Quick, simple, and easy! Reasonably priced & great staff. Excited to be using PS for the next few weeks, between moves.

Everything is quick and easy and costumer service is really helpful. Quickly help me to find out what size of the storage I need. The girl helps me manage down my schedule and answer all the questions. Super nice and helpful, and I will definitely use the storage in this location!

Working with customer service, and how at my job I am expected to go above and beyond for my customers, I was really pleased with my visit to this location. I had visited other storage places of the same company and different, but none made me feel as comfortable as Alejandra. She went above and beyond to make my visit pleasant and made sure I was attended in a well mannered way. Please have more employees like her!

Great customer service by alejandra shes very helpful fast and efficient. Facility is clean and very nice

Did a transfer today at this location . Thanks to the lovely girls here Paola and Alejandra, I was able to get the perfect size. These girls are very thorough and efficient. Great facility . Great customer service I will be recommending this facility to everyone

This public storage location has Great customer service!! The staff here is very efficient and helpful!! Paola is wonderful!! Definitely would always choose this location for my storage needs!!!

High quality facility! All staff - Alejandra, Paola and Oscar are very helpful. District manager Mia is great! Everyone is very professional. Highly recommend!

Clean facility and fast rental process.

Fast and easy rental process. Ruby s Good attitude helped my move go with out any problems.

Thanks for helping my family out today with all the info. Great location easy access clean and even free use of carts to make our move easy...

Well I 'de just like to say that my experience here at the public storage here in north Hollywood was the best that a new customer could have and I would recommend that all of my friends and family members always use public storage if ever needing a place for storage . A and great thanks to Paola and Mia for all of their service... I will always come back. Signed: Mr. John A. Wheeler

Thank the Lord!!!! I payed up all my dam unit. Thanks to Ruby and Paola that made it fast and easy. Who would pf known paying your dam bill could be fun haa thanks .

Ruby and Paola are. Great at what they do As we vacated yesterday. I had to come back the next day to return the cart key... oops. Thank you ladies for your great work.

I came to return an item I had bought. Ruby and Paola greeted me with warm smiles. In the middle of the process I started to get mad because they couldn't return my item since my receipt was past due over 40 days. They advised me that wat i had bought not only worked for many other things like my high prices toys. Although i couldn't return it It was all good. Thanks girls for the excellent customer service *****

the staff at public storage made very stressful move less so. it was easy to sign up the facility is clean and all of the staff are knowledgeable so if I ever had any questions there is always someone there who can answer it. Paola the manager is constantly professional and welcoming. I would highly recommend this location to anyone looking for storage without a hassle.

Very helpfully friendly and very understanding.. nice people Paula and mike love them they are the best.

Excellent customer service & super convenient location

The staff are always very helpful and considerate with your storage needs. Specifically, Mike always had a calm and pleasant manner to him which makes me feel confident in my location decisions for my storaging needs. Great location!

Awesome customer service, friendly staff, and convenient location. Thank you for all your help finding our storage solutions in a time of a stressful move.

Paola and Mike provide out standing customer service. They are very knowledgeable about what size I need and packing supplies. I will definitely recommend them to my friends and family. Thank you!

Awesome service. Paula and mike cannot be more helpful. I have two spaces and I'm about to get a third. Ive had many public storage units over the years, but by far this is the best experience.

My out of state move has been postponed having me to look for a storage. I called on and spoke to several public storages in the North Hollywood and Studio City area, but this location was the best by far! Paola is very nice and friendly the best customer service from everyone I spoke too. Even though another PS was cheaper than this one I choose this location because of Paola's exceptional customer service.

Very good service very friendly. Easy too talk too. Paola is very helpful and very knowledgeable. A job well done.

This Public Storage is the best! And the Customer Service is excellent!

Paola was so professional. I really enjoyed her customer service. Will definitely recommend public Storage to all my friends

excellent service. I had to have a storage unit very quickly and was under a lot of stress. Paola was so so helpful. highly recommed!!!!

I needed a small storage unit on short notice - - fortunately one was available and Paola took the time to make sure I was fully informed on policy, schedule, availability, procedure, etc, - - thanx Paola for gettin' me started in a friendly and efficient manner! - - -

So far the move in experience has been great. After signing up online, Paola called to confirm the reservation and made an appointment for me to come see the space available. The space perfectly suited my needs and we reserved it for the following week. Both Paola and Mike have been extremely helpful with the whole process, friendly and positive as well as knowledgeable. However, Mike gets my person of the year award for finding a piece of my necklace I lost the day before. I never expected to see it again, I had no idea when or where I could have lost it, but when I asked him to please let me know if someone found it, he told me he saw something in the parking lot that morning. He went out and found it. It was very sentimental to me, and I think his quickness and alertness that allowed him to spot something "out of the ordinary" and recall exactly where, indicates the staff at this Public Storage are exceptional and capable managers. Thank you both Mike and Paola!

Paola was lovely. She not only listened and tried to accommodate our request, but she also gave great recommendation on storage accommodations and deals. We felt safe and taken care of. Would definitely store things here again.

The guy named Mike who works at public storage at vineland and chandler has a good costumer service!we recommend that location.awesome place to store your stuff! Thank you public storage!

Amazing great customer service and deals love public storage # SHOUT OUT TO PUBLIC STORAGE REPRESENTATIVE PAOLA !!!!!!!

Paola was extremely helpful and understanding. Great customer service

I walked in to The Public Storage on Vineland and Paola and MIke were super friendly. Mike gave me the information I needed and rented space. Every time I walk in the office to ask about my account Paola provides the best. Customer service. I will tell my friends and family members to rent here if they ever need storage.

Mike and Paola are very nice and helpful. Everything was quick and easy. The place is clean and well managed. I would highly recommend this storage facility.

Great customer services.

Mike & Jonathan are amazing people at public storage!! Life savers☺️

Super pleasant and helpful staff, I asked them to do a personal favor for me and contact me when my couch was delivered and they didn't hesitate to help me out with that. Facilities are clean and storage unit was clean. Easily accessible and very secure. I'd recommend anyone with storage needs to come here! Grant Wagemaker

Love public storage great customer service easy In N Out

Mike and Paola were always professional and friendly. Other than the elevator breaking down when I had movers there - I had a positive experience. The manager needs to put a new elevator in the budget!