Public Storage Self-Storage Units at 1909 Old Middlefield Way, Mountain View, CA

Unit is in an unlit back corner of the lot. The unit was not clean, not swept, and had some of the previous tenants belongings still there. Garbage around the unit, including old weights and broken glassware. Nails and hooks in the walls of the unit. The app they want you to use to unlock the gate does not work. One cart that I have seen is quite old and in disrepair. Mismatch in pricing between online, and over the phone. Put in my reservation online, and was called multiple times, and pressured to close. When we are done with this storage space, we will not be renting from them again. An update, I was waiting for them to fix a few issues, in a few months that we've been renting only just this last week. Have I now been able to use the contactless entry system, but there is still a bunch of debris and a few pieces of glass by my storage unit, and it is still very dark at night. The unit that we were at was a discounted unit, however, I just got an email saying that our rent there is going up by about $180! This is absolutely unacceptable, if the regional manager sees this, please give me a call as I am a very unhappy customer at this point.

Rate increase 2x in 6 months resulting in $75 more per/month Floors in bad shape Condensation on third floor dripped onto my stuff No carts available Gate stuck open Wreaks of bourbon and reefer Elevator dangerous Communication POOR Changed my lock without letting me know. Surprise! Giving 2 stars because location was good

Nice facility, Clean, efficient Nice parking Carts! New better lock mechanisms! Regional manager Farzaneh is awesome!!!!! Very helpful & proactive! Highly Recommended!

The service is fantastic, fast and easy to understand, the entire rental process is professional, thank you.

Great experience customer service and information from worker destiny nice clean storage facility

I found out this location by search maps nearby storage, also, this place is near highway 101, good location. So I visited the place for my first ever storage rental and decided to rent a unit right away. The place is neatly organized, with the help of the property manager Destiny, I found a perfect unit! I'm very happy!!! If you are new to California or are looking for a good storage place, don't miss this one!

Thanks to destiny for helping us choose the right storage unit..she has excellent customer service..🙏

Unattended property with a kiosk to check in. Charged me for a lock I did not need and said the property manager would reach out to refund me for it. But haven't heard from anyone. Location is dirty and not maintained well. I am only using for a month and not storing anything of value. Definitely expect better for the prices of the units.

We booked on-line expecting a very automated service, but were very pleased to receive a phone call from the facility manager double-checking to see if we had any questions or issues. All-in-all, it was a very good experience.

Hello 👋

Property was unsecured and gate was left open. The property manager was not available to address this. I would not leave anything here as this company is extremely unresponsive to security threats.

The nicest management ever! They’ve texted and even called me to remind me to update my credit card info and avoid a late fee. How awesome is that?

Jenny was very welcoming when I arrived. She has excellent customer service and a happy spirit. It's important to have GOOD customer service and to be personable. Thank you Jenny. Happy New Year!