I've been with public storage for 10 months and its been above proficient! Adrian was professional and friendly.
Adrian of Public Storage Diamond Bar at 20135 E. Washington Avenue, Diamond Bar was extremely helpful, courteous and professional in taking care of transferring into a smaller storage unit. We are very happy and grateful for all the assistance he has given us to ensure a stress-free move. Thank you very much, Public Storage for the many years that I have been a loyal customer.
Meet with Adrian, he is very kind, responsive, and resourceful
He helped me with all my problem
Please promote him
My name is Tony Lin
2132
Super easy and very convenient,did everything online. Was given codes to get inside and basically had contactless service. But, also I was called by an associate to answer any questions and confirm necessary information.
I came to look for a unit last minute, and Adrian did a great job helping me walk through multiple units. We found one that fit me best in a quick and easy manner. Would recommend. Thanks Adrian 👍 👍
Adrian helped me a lot with changed the room from upper to lower and accessing the unit, and the door.
Adrian was great! Love the property, very much recommended
I had a great experience with them! Especially talking to Adrian. I just needed somewhere to store my car for 2 weeks until I ship it and I was able to do it for just $30, I moved the car out on November 31st before being charged for the new month. I was charged again for the next month because of lack of communication on my end about my move out, but they gladly sent me back the money without any problems. Great people, they really work with you
Adrian was so helpful with my stay, great manager and great property!
Adrian was very helpful in showing the storage units and answering our questions
Adrian was very helpful here, great service
Adrian was awesome! Made the move in so easy!
Angel and Adrian very helpful
I'm a new customer and I am genuinely appreciated of Adrian's customer service. I had a recent break in at my prior storage facility. Adrian was kind enough to show me how secure and safe the area is. I feel confident that I made the right decision to move my remaining items here. Thank you Adrian for all your help!.
Adrian was very helpful and polite. If you ever come here ask for him. He will be sure to help you in the best way he can. As well he is very Patient.
A lot of the equipment and doors don't work as they should and Adrian, the site manager is always friendly and helpful when I need assistance with something.
Adrian was AWESOME, very helpful and knowledgeable. Will recommend family and friends to this location. Thx a bunch!
Best location in the area by far this is because of the amazing and positive customer service I have received upon each interaction with Adrian.
A+ would highly recommend!
ask for the new manager Adrian. He is very nice and helpful. Will def recommend this location!
Nice location. Adrian tries hard and is really helpful.
I’m a recent customer and I must share 2 things with everyone whom interested to rent a storage space.1st, Adrian whom helped me was amazingly helpful, informative and great customer service. If anyone from Public Storage is reading this, if it wasn’t for him, I would have gone else where( definitely need a raise if he hasn’t received one yet). 2nd, the facility is awesome, secured and great $$. God Bless
I was looking for something with a great price and Adrian was so kind and knowledgeable. I am glad I came to this location
I would definitely recommend this location! Ask for Adrian he was very helpful and knowledgeable!
First time ever renting a storage and Adrian was very helpful and patient the whole way thru with all my questions
I stored my vehicle here for 9 months while I was away, and I came back to my baby alright and in the same condition I left her in. Move-in was smooth, and move-out was smooth as well, I spoke to Adam on the phone upon move-out. Y’all are so friendly and I thank y’all for your services. I’ll be saving this location for future use.
it is a very helpful storage. The officer Candice is so nice,thank you for her great help!
反复的provided great service
Candice is really helpful
Candice provided great service with assistance in showing me where unit was and how to access space thank you for the help
Candice provided great customer service she is friendly and nice and is very welcoming definitely recommend
Definitely a great experience, thank you Candice! :-)
Candice is really good at her job excellent work!!
Candice made my experience at public storage excellent, this is the first location I’ve been to that was informative
Candice consistently provides exceptional assistance at Public Storage. She willingly addresses any inquiries I have, displaying a genuine willingness to help.In addition, Candice consistently maintains a positive and cheerful demeanor, which further enhances the overall experience. Her upbeat attitude creates a welcoming environment that puts customers at ease.
Candice was very helpful and provided excellent customer service. If you’re looking for a place to keep your belongings for awhile, this is your spot!
Don't come here, the mgr doesn't let you see room sizes very rude, they should fire 🔥 her!
Storage facility is very clean and lots of security never have to worry about someone breaking into storage. Candice has always been very helpful and on top of things. She's the best 😊😃👍👍👍👍👍
Adam is very nice person. He help me a lot . Nice place.
Adam was super helpful. He responded quickly to my inquiry and addressed all my concerns.
The workers at Public Storage are very professional Adam has been very attentive easy to speak to and is ready to help with any information necessary when I'm there the service is great and the complex is very clean I see them cleaning it very often
Adam was a great service to me. He helped me and made the rental process smooth. Thank you
Have been a customer for almost 2 years now. I have several other storage units in other locations for our business needs. Some of them are operated by small business owner so I don’t expect much. But this storage is by far the cleanest, most organized and budget friendly storage unit I ever rented. Also unlike other companies, the staff here is extremely helpful, especially Adam and the other 2 personnel. Highly recommended!
Angel great guy, friendly, professional
Angel was a great help and showed me the units.
I rent 3rd floor space and found that is not easy to move my stuff, so Adam helped me to transfer the 3rd floor down to 1st floor, it’s very easy and helpful, thank to Adam.
Adam was helpful with my storage needs. Thank you!
Adam was super helpful and I appreciate everything he did to help me on move in!
I’ve been renting a storage unit from Public Storage Diamond Bar for 6 months and have nothing but glowing reviews for them. Everyone is courteous, helpful, knowledgeable and professional. The facility is always clean and welcoming. Five stars all around !!
Been in this place for over four years rent started out at 78 then skyrocket to $217 for a 5 x 10 that is ridiculous. Got my stuff out today mediately found another 5 x 10 nearby for 86 bucks never use the storage facility again.
Adam was very helpful today with my move in walked me through the Public Storage E-Rental process on my phone. Very informative.
Candice ,who is the Clerk at this location is very nice and professional and helpful.I really appreciate her good service!And this storage is nice and safe.Thanks ,Candice !
Anthony has been quite helpful today to help me to change my reservation. Very happy with his service !
Thank you leslie and Anthony for your help
Stephanie was so helpful in being communicative and flexible when we asked questions. We appreciate working with her.
Clean place and awesome service from Candice
Candice did a great awesome job and help me a lot. Highly recommended!!!👍👍👍
Candice was very sweet and she's very helpful
Candice provides great customer service very nice.
Candice is a wounderful help and very kind with helping and explaining i would give 10 stars.
Regina's professionalism and assistance were truly exceptional. I greatly appreciated the help she provided and I admire her for her excellent work. Regina's dedication to her job is impressive, and I believe that she is truly the best.
Candice is Very friendly and helpful. A nice person.
I’ve been here for a few months and I have to say; Bianca was so helpful with my storage. She showed me around getting the right fit for me and I loved how she explained everything so well. The location is nice & clean, every time I visit she is so friendly. Thank you Bianca!
I have been renting a storage space for over 5 years from this location; I had thee best costumer service experience just recently from Candace & Bianca.
They were so helpful and quick to respond an find a resolution to my problem. I was thinking of moving out but because of these ladies I decided to stay!!!
Public storage is the bar when it comes to storage facilities statewide. But I would bet on them nationally and even globally if there was a storage facility competition. From the voice friendly and professional operators, the reliability and promptness of the follow up caller to the knowledgeability of the counter person. Bianca, especially was a great help. Without a doubt, 3 things in life as clutch as a manual transmission; in n out burger, King taco and public storage, mic drop.
Affordable storage but only issue is customer service. I'm annoyed when I can't find someone on site when I need help. Very frustrating.
Candice was very helpful in my experience! Gave me a lot of details and guides for my storage! Thanks 👍
It worked and it was clean too
Candice set up everything for me 👍
Perfect service! Thank you Candice
Candice!Very good service! Makes people feel very warm! very happy! Thank you so much for your service!
Regina was very helpful, thank you
Candice has been so nice and excellent in helping and guiding us with all our questions.
Candice and Bianca provided great customer service. Thank you for the help in our storage
Bianca and Candice are wonderful at what they do, it is amazing to see such attention and service given to customers as well as the whole place!
Candice was very helpful ,great personality with positive vibes
Nice facility and Candice is very friendly and helpful…highly recommend.
Candice was very helpful! The property is very well kept! Highly recommend!
Big storage spaces…. Candace was very helpful with setting up my online accounts/app especially since I had two storages…
This location is great ! I came in with a urgency to get storage because I was moving and when I came into the office Candace was so nice and accommodating. She made sure everything was great for me and my family ! Candace was amazing she went above and beyond for me I appreciate it !
Thanks Bianca for making everything so easy, super helpful and informative!
Diamond Bar great service Bianca was super helpful.
Easy access and clean. Bianca assisted us very professionally and friendly.
I am giving Candice this review for being a kind and helpful Public Storage employee having to deal with property issues that are out of her hands due to corporate dragging their feet on important maintenance issues. Always helpful and apologetic she is an asset to Public Storage. Always there to listen and empathize. I'm an advocate for help for her, so corporate fix the doors already!!!
Hi, they have really great service and really thanks for Candice’s help!
So I have to say that the customer service is excellent, everything inside and out was clean without a trace of discomfort. It's affordable and just all around worth the time to just check location and everything that it has to offer. So make sure you come in and ask for Candace and tell her we said hello and thanks for just the ice water in 86 degree heat. You are appreciated.
This is such a nice and clean storage. The staff, Candice, was very kind and helpful in assisting with everything we neededto get in to our storage. She also had really cold water for us when coming in to the nice, cool and comfortable office from the hot and humid heat. This is definitely one of the nicest public storages I've seen in quite a while!
I wanted to sing property manager Candance praises for accommodating me with my late fees. She is always so sincere, kind, and understanding when I have a concern or issue. Thank you Candance for going over and beyond!!! “Peace and Blessings”
I had never rented a storage unit before but the super nice front desk ladies, Candace and Bianca, made the whole process so easy! They were quick with information and again were super nice. The facility was also very clean and easy to navigate. Definitely recommend this location!
Candice is super helpful and time-efficient.
Candice was very knowledgeable and helpful
I am satisfied with offi e worker Candice' help. I would like to strongly recommend this public storage.
Great access, newer / clean, great security, competitive prices, very responsive on-site staff - Thank-You Public Storage
Fair priced storage freeway close
Buen servicio de Candice. Lugar limpio y seguro
Brandon was friendly and very helpful, highly recommend
Regina, the front desk lady, was so kind and courteous. This was my first time using this facility and the experience was absolutely wonderful. Their app for the phone is amazing and very convenient. A+ overall. Quick, easy, and amazing.
Excellent service and hospitality. Would recommend to anyone looking for storage
Candice is very helpful and is always smiling under her mask
They need to have staff take lunch at the same time every day, so we know when they are available!! The carts are locked and everytime I come, staff is not available to unlock them. For example, today I got here at 11:30. The clock on the front door said they'll return at 1:00. I left and came back at 1:45. The clock now says they're returning at 2:00 and the door is locked. Really?! Frustrating!!