Have to say this place is well managed. Was an issue with the pricing after I've been there a year but the service rep at the store went above and beyond to get my rate adjusted. Also, I frequent the unit often and never have a problem with access. Clean and secure. Lastly, if you don't lock the unit properly after a visit, they will check and give you a call. Impressive operation.
Thank you so much great customer service Petra. Places clean and I am with ease, keeping my stuff here
Petra was amazing for my first time renting she so sweet and nice❤️ 10/10 to work with Petra thank you
Petra is always friendly and goes above and beyond for us when she can.
Great service Petra, 1st renter did not realize it was that easy and had great service.
I drove in, saw Petra, stopped her to ask a question regarding a concern i had pertaining to my unit. I haven’t moved all the way in. She stopped what she was doing, followed me to my unit to inspect the unit right alongside me. It was yucky!! To my surprise Petra immediately addressed my concern, Petra didn’t hesitate to put on her gloves, pull out a flashlight, and inspect my concern inside the unit. My concern was solved. I was ecstatic and confident about moving into my unit. Her impeccable love for people, transparent communication style, and options accustomed to my needs is just what customer service is all about. Public Storage, you’ve got yourself a gem here in Petra.
This public storage is affordable clean and the staff are the best the property manager Petea was so helpful. She walked me through and the move-in was so smooth and great.
Great customer service Petra, thank you for helping me complete my rental.
Great service very helpful and will let others know. Petra awesome help with customer service. Clean facility.
She very friendly curtious Petra is the perfect property management you need on your team
I am so thankful to have been helped by Petra. She is great at answering any questions I've had, and is enjoyable to speak with. It's not often you come across people in customer service that genuinely care and want to help. Thanks Petra! You are beyond appreciated! <3
-Santi
The rental and move in process was seamless and made easy by the manager Petra. We needed multiple units, and she patiently explained the best options for us and helped us to choose units that had easy access and fit our needs. Her customer service skills are great.
Nora was very helpful and got us in with no trouble
Property manager is awesome, thank you for helping me set up my ps app
Petra has a great people personality and is keeping a very clean property.
Petra gave great service. She secured my unit when I accidentally did not lock the lock. They do daily security checks. Gave me an immediate call and set my mind at ease. Thank you, Petra! You are awesome!
Also, the location is extremely clean and safe, with staff on site cleaning and making sure no one is there that should not be.
Very clea. Plesant and incredibly helpful
Petra is very nice person
Today I went to storage on 16th street 311 north . I am looking for storage and I see petra . She help me so much about storage . And now I am stress free . Thanks so much petra
Great customer service from manager Petra, Property clean and well kept, Thank you
Petra saw us struggling with some items while she was out cleaning and helped us get everything together! Very helpful and friendly staff ;)
Great customer service from. Petra.paid bill set up auto and saved money. Thank you
Petra & Sierra are absolutely Amazing !
They both were very Helpful When I got my lock keys stolen and helped me set up an appointment to have the lock removed ASAP and we’re always available to answer any and every question I had.
I would see them out there, sweeping the property, cleaning up any trash that was left behind and even going out to the sidewalk, making sure there was nothing blocking the driveway.
If I ever need a storage unit again, I will come back to this location specifically Because of
Petra & Sierra.
I’ve had a storage unit at Public Storage – 311 North 16th St, Sacramento for 9 years, and today I was reminded why I’ve stayed so long. PETRA was absolutely wonderful—kind, patient, and incredibly helpful. She took the time to help me find a great discount, which truly meant a lot to me.
Customer service like this makes all the difference. Thank you, Petra, for your professionalism and genuine care. Highly recommend this location! THANK YOU PETRA!!!
Petra has always been a joy with great customer service, my favorite manager at this location. She's proactive with keeping the facility clean and making sure renters have what they need. Unfortunately my time here was short, but the quality of service from Petra made it a very worthwhile experience. (P.S., give this lady a raise!)
Great and timely service! Petra is on top of it!
I would like to express my thanks and gratitude to one of your team members, Cierra. I had a bevy of incorrect information on my two storage spaces that caused a billing problem. She was patient, knowledgeable, professional and made what was something I was dreading into an enjoyable conversation and she resolved my account problems promptly.
Cierra at the 311 N 16th Street location went above and beyond when it came to assisting me.
She called me back and took good care of me.
God Bless
Petra your the best thank you for helping me get into my unit
Petra thank you for the great customer service.
Petra is amazing.i had such a great experience at Public Storage thanks to Petra. She was incredibly kind and gracious from the moment I walked in. Her customer service was on point. She moved with efficiency, explained everything clearly, and treated me with so much respect. You can tell she genuinely cares about the people she’s helping. I truly enjoyed her energy. Thank you, Petra, for making the whole process smooth and pleasant.
I had a storage locker here for about two years. My only complaint was that the price kept going up and the folks at the corporate office of the company pretend to have no way to make adjustments. They gave me no empathy, no apologies... just 'Yeah, our hands are tied.'
That said, the employees at this particular location are amazing. Cierra, in particular, is incredibly helpful and kind. Even as I am taking my business elsewhere, she went above and beyond to help me. The corporate office could learn a lot from her.
Cierra was very helpful on move-in day. Answered all my questions and helped me schedule a lightbulb change.
Thank U Cierra and Petra for helping me with reservation help and the move in
.Much appreciated
Many blessings
Came to pay acct, was not in the best of mood but with PM Petra present with smile on her face eager to help me made my day better, thank you
I'm very satisfied with my experience at Public Storage and happy with professionalism of the staff.
I recently had the pleasure of working with Jay, the property manager at Public Storage, and I couldn’t be more impressed. From the moment I arrived, Jay was professional, friendly, and genuinely helpful. He went above and beyond to make sure I understood all the rental details, walked me through the process step by step, and made everything quick and stress-free.
It’s rare to come across someone who takes this much pride in their work and truly cares about their customers. His professionalism and positive attitude made the whole experience easy and enjoyable.
Petra was amazing, showed me the space and explained everything very clearly. Also was very sweet.
Petra was great and pleasant to be approached by. Thank you for helping find my space
Petra stopped by while I was at my unit and she is a very good
Petra thanks for the service and great savings and for great attitude
Petra, thank you for your service. I appreciate it.
Petra helped me today.
She was kind and friendly as I am getting this storage and was very informative and helpful. We need more people with this kind of care in our businesses.
Thank you
Long time customer great customer care with Petra. Thank you for your help
Great experience and the property manager, Petra, was very friendly and nice!
Petra, great customer service. I am a returning customer fully satisfied through my visit
Great customer service from Lupe and Petra
Thank you for the detail and the help with the PS app
They were super helpful in helping me get the right storage unit for me. Petra, one of the store managers, was especially helpful and patient in explaining things to me and helping me through the process!
Lupe and Petra were very helpful and sweet!
PUBLIC STORAGE , SACRAMENTO CALIFORNIA, USA, APPEARS TO BE OF GREAT HELP , SAFELY AND SECURELY ALLOWING US TO STORE OUR BELONGINGS AT A GREAT PRICE, NORA HAS BEEN OF GREAT HELP AND GOES ABOVE AND BEYOND THE NORMAL REQUIRED TASKS, THANK YOU NORA FIR HELPING ME WITH A DETAILED PRINTOUT OF FEES AND CHARGES, , THANK YOU SACRAMENTO CALIFIRNIA PUBLIC STORAGE USA,
THANK YOU DIAMOND FOR BE HELPFUL SHE HAS A GREAT PERSONALITY AND VERY NICE
5 Stars – Excellent Service!
I recently rented a unit at Public Storage and had an outstanding experience. Diamond, the manager who helped me, was absolutely amazing, professional, friendly, and incredibly helpful throughout the entire process. She took the time to answer all my questions, walked me through the rental step by step, and made everything quick and easy. It’s rare to come across customer service this good. Thanks to Diamond, I feel confident and comfortable storing my belongings here. Highly recommend!
Amazing experience because of the manager Diamond!! She was everything I needed today in a friendly neighbor. We shared things in common such as my anniversary date on her birthday. She’s why I would come back to this specific location. She was very helpful with every aspect of starting up my account and getting our items moved in. Thank you Diamond, take care! God bless you!
Diamond was so helpful in getting us moved in. There was a small problem with the original unit but she fixed it so quickly.
Diamond was very helpful and kind. She a winner.
Excelente atención al cliente diamont exelente
Went in on Thursday, when I seen Nora she was walking around property cleaning. Anytime I see her she’s always quick to great me with a good morning or how are you. Great customer service and always smiling.
Diamond is the absolute best. Always available, courteous, and willing to assist in any way. Highly recommend this location as I feel my belongings are well secured. The facility is very clean, also.
Thanks for everything, Diamond!
Rob
Nora, a new employee, was most helpful in renting a space to a homeless woman that I have helped over the past 5 years. There were some complex issues to be addressed. Nora, made it go so smoothly.
Also, a shout out to Diamond, who was also very helpful over the past week. Truly, both are kind angels 😇 ❤️
Petra , they need more agent like you than those at the facility it self . Thanks for reaching out and trying your best to help me handle the situation I have going on .
Diamond Is an awesome individual. She always has a great smile on her face and that’s great. Customer service will definitely come again.
I’ve had a fantastic experience with Diamond! She was incredibly helpful, friendly, and always available to answer questions. The facility is clean, well-lit, and feels very secure with its gated access and surveillance cameras. I was pleasantly surprised by how easy it was to move in and out. The pricing is fair, and I appreciate the transparency with no hidden fees. I would highly recommend this location to anyone in need of a reliable and convenient storage solution!
Popped by in need of a small space to store some stuff from my apartment and recieved the best customer service from Diamond! She was very friendly and attentive , made the process so easy for me , I definitely recommend this public storage if you’re in the area.
Diamond truly saved me from ditching the company . She was AMAZING and patient and solved every issue I brought to her attention ! Thank youu diamomd .You made my moving experience flow smoothly .
Diamond deserves a raise!
Very helpful dude working there 👍
Thank you Shaneca for help
Diamond just assisted me with a short term rental unit and she was fabulous. She was so friendly, helpful and quick with getting me exactly what I was needing.
Diamond Was Great And Her Customer Service Was Top Notch. I Would Recommend Renting From This Location Anytime. Thanks Again.
Diamonds customer service is superb. Highly recommend. 👍
Diamond was very helpful and friendly highly recommend this location exceptional customer service
Very clean and quiet. There climate controlled and only downfall is they close at 6pm
Stephenie is a nice person great costumer Service she is very helpful
Stephanie, was a very nice person and very helpful, even though we had a complaint about another resident she was kind and helped us through it quickly. She's very sweet to animals and does her job very well
Stephanie and Kordell are amazing! They were able to answer all my questions and help me with a problem I had getting access to the climate controlled storage. Super people, super service!
Diamond was very informative and professional. We we skeptical at first because of the area. She was a great help with providing us with all we needed to make our decision to choose Public Storage over the many other options. Thank you Diamond.
Diamond was super nice & helpful! Glad I got a great unit & top tier customer service!
Had a great experta this location when I needed help Diamond the manager took lots of time to help. Would definitely recommend
Diamond has always been very helpful.
Kordell and Stephanie where great with help with me and my situation when I needed it they friendly assisted me and where I needed it and it was very effective aww sum great 4 help me and being great employees
Thank you Stephanie for your help today thank you made moving easy
Great customer service thank you Stephanie again
Kordell and Stephanie was awesome and a great help would definitely go again!!
Stephanie was so wonderful! She was professional and friendly, and patient as I wasn’t sure what I needed to do. I can’t thank her enough for her help.
Diamond is just a sweet heart awsome customer service 💪
Diamond was very helpful and made my storage real easy thanks again Diamond
Diamond has been a great help. She is the nicest, professionalist, a real asset to your company. Thank you so much for hiring her.
Dustin, diamond and Stephanie are awesome. It was easy to set up and get out. They were always there to help me out.
Stephanie did a great job today. Thank you 🙏
I've been using PS for several yes the staff is. Diamond currently are always professional and curtious and helpful.
Thank You Diamond and your staff !!
Diamond n Stephanie thanks .
Diamond helped my rent out my space and they were very helpful and friendly!!
Diamond was super helpful! an absolute machine.
I about had a litter of kittens when I opened up my app to pay my bill and noticed my amount due was $171 for the smallest until you offer. Your agent Stephanie Ballard not helped me save money on my monthly payment but she also provided information on how I am able to obtain the possession in my unit without the keys since I'm a dingaling and lost them. Thank you to Stephanie for her great customer service!
Diamond was a great help! Excellent service, would recommend to others!
Yes I love the experience I've had with this with diamond the person helping
I came here with my daughter and received the best customer service from diamond. She is also a very sweet young lady.
Diamond has very good customer service, she is very kind and helpful. I am happy I came to this location
great customer service and coco has it very clean. I love it here
I really like this place. Coco is very professional and the details given about my storage had me leave happy that I came in. Thanks again for help.
Thank Alexandria for all your help. I
This place is great! Super clean and well taken care of. Diamond was absolutely amazing and super helpful.
I had a great experience with coco Stephanie today there amazing people. Best costumers service and they had place clean
Coco and Stephanie served us with great customer service. Facility was kept clean. Did everything right. Thank you ladies
Diamond was definitely a great help and she was very kind
Diamond was great. I recommend you to talk only with her. When you go to this place she's very helpful thank you
Marisa has very good customer service I told her they should give her a raise bc of how good she was when we came in
Diamond is Amazing! She helped me out tremendously today! I appreciate her kind demeanor and her patience! Edit to add. She walked me to my unit and we had a great conversation. Such a sweetheart!
Diamonds customer service is top tier. I called location with a of couple questions and she was absolutely professional and completely informational about all inquiries. I 100% highly recommend this location.
Thank you Alexandria for helping me with my auto pay and gate code. You are awesome.!!
It was super settin up a storage Marissa made the experience so much more easier. Great customer service will highly recommend
Stephanie was very accommodating and incredibly friendly! New to the area and would recommend this place.
Diamond was super helpful in showing the different options available and went above and beyond to help me.
Diamond was helpful I really appreciate her thanks
Nice and helpful staff easy to get the space
I would like to say Thanks Diamond for helping me out .😊
The service from Diamond at the front counter was outstanding! Definitely 5 stars!
Awesome staff and very accommodating I want to say Diamond was very helpful I give 5 stars.!!! Very helpful and friendly.
The team at 16th St location were super friendly, attentive, helpful and professional during my interactions specifically Diamond on my moving day and the other gal I believe Marrissa they went beyond my expectations.
Diamond has been a great sales person very informational extremely helpful
My experience was great because of Diamond and her patience . She is very courteous and professional.
Diamond was very welcoming, upon us arriving to the facility. She was very informative and had answers for all of our questions.
She was very informative, I believe the associates name was Diamond. She really answered my questions made me feel comfortable about leaving my belongings at this location.
I was helped by a young woman named Diamond. Not only was she very knowledgeable but kind, patient and courteous as well.
Diamond was great, took care everything no hassle. Great customer service! Her review what made me choose this location on 16th street. She’s the best!!!!
I appreciate the PM rayell for helping gain storage space number, she was so helpful!
Diamond was very professional and accommodating. Easiest rental I’ve experienced. Recommend highly.
Diamond and Jesse were so helpful in renting my unit
Great sucure place to go when u n I ssaf storage unit highly recommend it for your needs.
Haven't had service yet.Homeless
Jessica &diamond they great I love their everything good job
Very quick and informative, got me in and out in less than half an hour!
I need it to be known!!! Diamond at the 16th street location. Absolutely amazing customer service. I came in a MEAN, HOT moving mama because the call center had my unit request incorrect, within in MINUTES she calmed me down with her ' It's okay let me check the options, WE will figure this out. ', she does not know me, she has no idea what I am going through, but she immediately knew to help. I apologize for being short fused and HOT tryna move with 2 kids in this heat. She left me with patience, grace and the exact space for my price range. She needs to be recognized for her customer service, because boy she is better than ME. Thank you Diamond for being kind, and showing me and my kids MAMA needs to calm down, it's okay. 🖤🙏🥹
Very convenient. Polite and knowledgeable staff (Diamond). Straightforward pricing.
Diamond, was a great person, please give this girl a raise!! Thank you for your help !!
Beautiful person, happy mother's day, love working with you.🙏🏿🙏🏿🙏🏿🙏🏿🙏🏿🙏🏿🙏🏿🙏🏿🙏🏿🙏🏿🙏🏿🙏🏿💜💜💜💜💜💜💜💜💜💜💜💜💜💜🌅
Diamond provided excellent customer service, and has the wherewithal to perform at an extremely high level!! Thanks for being pleasant!!
I was helped by a young lady this morning who really made my day a lot better just being considerate and observant she even drove down to make sure I found my space and I really appreciated her above and beyond customer service. I give her 5 stars because she really made a difference in my day. 3/9/23 Morning shift THANK YOU
Coco was very helpful straight forwards and answered all my questions I had. Everything was easy
Easy to use. Friendly staff. Prices are on point too.
Have a storage unit their it's a great place for your things clean and neat and the staff is great.
Great associate. Positive attitude and very helpful. Thank you Diamond
Diamond was awesome & had great customer service! 5 star definitely recommend
Diamond, the manager, was always very helpful. Great customer service. Thank you
Coco was outstanding and made my day muy amable y profesional
Diamond was extremely polite, friendly, and helpful. Gene and I really appreciate her assistance.
Petra is the best customer service worker i've worked with in my entire life. We left storagequest because the worker at the leasing office was horrible. but public storage 10/10 recommend and petra is a PHENOMENAL worker.
Petra was really nice and accommodating. Really made the experience easy she’s the best. Love her.
Always professional and courteous and dealing with their employees. Great staff very friendly. Facility is always cleaned and secure. Thanks guys you're doing a great job. Diamond is an awesome employee, very insightful
I love this site the young lady Diamond was such a helpful girl she made every thing quick n easy for me plus I love her attitude my granddaughters did as well thank u very much pretty girl
Had a very bad day with some messed up roommates and miss Naomi help me and my hood roommate out by getting us the best possible deal with a store unit this women really helped us out thank you Naomi god bless you
Naomi was to great helping me set up my storage unit and everything. She was sweet and charming and so helpful thank you Naomi for all your help
Amazing experience with Diamond! When you’re going through tough times and you come across people like her, it makes the process much better. Throughout our transition, Diamond has shown professionalism without judgment. She was always willing to assist us with a great attitude, and a friendly smile. Thank you again Diamond, for making our tough times a lot easier. I can tell you are going to be great at whatever you do.
Diamond was great she helped me out alot I would definitely recommend public storage
Helped by Diamond, very good service! Extremely helpful and quick process for a relatively cheap price
I assisted a community member with getting her items out of her storage unit, and we had a few difficulties, but Diamond (who was at the counter and opened the unit for us) was incredibly kind and patient and gracious. Highly recommend for the good service!
The property manager diamond deserves five stars for her genuine customer service