Excellent customer service from Rod!
Update - Ian got me set up with another unit, fast and efficient.
Ian gave me a good service, went through all the steps and explained everything clearly, great service
Ian is the best! What a sales person! Keep him and get him a raise he works so hard!
Excellent quick service Ian !
Great deal on a 10-10 reasonable rates..
Ian is awesome and that is what sealed the deal for me to select this location to rent at. Thank you Ian for excellent customer service.
Ian is the best helped me with my unit.
I’m so happy. Today Brian fixed my problem . I’m so glad.
Brain, is awesome he was able to Take care of all my needs and answered all my questions
Good service Ian thanksfull
Patient kind and informative
Ian This guy did a great job! Helped me fix a little problem!
Ian is a great guy, he has been so much supportive, love his jokes. No day is bad day for him. Love his attitude and customer service always helpful and answering questions. Thank You Ian the Mendoza.
I visit this property, when the office at mine is closed. The managers Ian and Kris are a hoot! They bicker like siblings and have different strengths. Property is laid out weird, but they watch for people and try to be responsive.
The manager is very good man
UPDATE - Ian and Kris best managers I’ve had since storing here.
UPDATE 3.0 - Scheduled vacate for my parking space and when I came to the property for my unit I was notified of the vacate then Kris greeted me with a smile and made sure I had received the notice. Excellent customer service!!
UPDATE 2.0 - Company has been making improvements. They did an update to the ventilation in the hallways where my units are and you can feel the difference. Saw landscapers working on the site cleaning things up, really appreciate how they are cleaning things up despite the location.
UPDATE 1.0 - Kris helped me rent an additional unit and made the process a breeze of updating my automatic billing.
Well-lit property and Kris helped me return my lock. Perfect service and great sense of humor, ease of access to space as well!
This particular Public Storage is awesome. As a first time renter, I was surprised how clean and organized the propery was given it being South Everett. The unit i rented was clean and secure which was very important to me.
The properry manager Ian was super friemdly, helpful, and professional. He helped navigate the unit, how to access it, and how to use the the app. He answered all my questions promply and overall made my experience seamless.
Thank you Ian and Public Storage fpr the excellent unit and service. I definitely recommend this place and will continue to choose Public Storage when I need it.
I’m so glad I chose this facility. I reserved my unit online with out seeing it in person. When I came into the office to finish paperwork and saw my unit I realized it was too small.
Stefan was AMAZING through the whole process. They were communicative, friendly, and helped me swap easily to another unit and explained all my options. I hope all my interactions are with Stefan cause they sealed the deal for me personally. The facility itself was clean and well kept. Stefan even cleaned out my new unit before I left. Thank you Stefan for your help, you made the process simple, easy, and painless.
I had a great experience renting with Public Storage! They were kind , friendly, and helpful!
Customer service at public storage was fantastic today. The manager, ian, was exceptional in his help and assistance getting me all set up with my new unit. Thank you very much and look forward to storing with you guys! Thank you Ian!
Ian is the best employee Public Storage could have—great service and very friendly. :)
Ian was very helpful and pleasant at the time of rental. I would highly recommend public storage.
Ian was very helpful and informative. I needed to upgrade to a larger unit and he helped me figure out the most cost effective option.
Ian is wonderful. Walked us around in the property and answered all of our office
Ian was extremely helpful and polite. Went above and beyond to help me. I will definitely be happy my unit is at this facility. Couldn't ask for a better experience!!
Ian was awesome help! Great service
Friendly and welcoming. Fast service
Ian was absolutely amazing!
Ian was very friendly and professional
Property manager is hilarious and easy to work with
Ian helped me so good, lady at nearby location was not helpful so moved sites. Customer service agent was also helpful and Ian helped me set up the app and update account information.
Thank you helping me over the last year
Nice knowledge staff who are very helpful.
Easy quick efficient. Very helpful setting up my storage spot fir my car
We're so happy about Ian,Ian was super helpful to us thank you we appreciate working with Ina
Ian, was the best worker, he was patient, helpful, funny and really good customer service. Thank you
Like location near bus stop/s
Great customer service, very helpful.
Recommended
Just want to leave the comments on ian.he is a very good worker.he is dedicated to is work.always help me for my need.
I am so grateful for Ian at the airport road location for he was so excellent and kind while he stayed late letting me finish up ppwk as I am new here. The lady at the other location was ridiculously rude, but Ian gets 5 stars PLUS no doubt!!!
My family and I have been going trough a rough time, so I had to recommend this place…. Great place, they have been so nice and Mrs Michelle with Mr Ian have been so awesome with the emotional support and all!!!! Thank you so much!!
So helpful! Explains process well!
ian was very informative and helpful!
Ian is great! He is incredibly helpful and we have had a great experience renting from the Public Storage.
Ian, the manager, is fantastic! He helped me with some problems I was having and went out of his way to make sure I was settled and ok. I have never had a better experience with a storage company.
Great tech support, easy to rent units and clean site
Fantastic service at all times. Well done Ian.
UPDATE: Ian was well receptive and helpful. Closed out storage contract, and answered many questions. Very positive experience and would recommend renting to others!
Had a great experience today! The employee helping me named Traxton was incredibly friendly and went above and beyond with my storage unit!! They even caught a pricing issue caused by an email typo and fixed it right away. Really appreciated the professionalism and excellent customer service! Definitely deserves a raise 👍🏻
Made it quick and painless
Unit is clean and Ian the manager is great!
Ian helped us out and really saved our day! Great employee!
I rented a unit from moving or storing is not always a pleasant task.
Ian made it a breeze, and I ask alot of questions. Fact is, he was very professional and informative. I really only had one question, where's my unit.
Appreciate good service?, this location has it. Thanks PS, for hiring great personnel.
A very good storage place! Easy to rent and put a bunch of stuff there
Ian is very helpful and knows his job very well. Very friendly and polite.
UPDATE: Ian helped with transfer to larger unit, very very nice and appreciated.
Ian was so polite and helpful. Really really appreciated it!
Good service to now rent.
Kris has been very helpful and professional in helping with my particular situation. When it came time to finish the reservation, Ian was also very helpful and professional in completing the task.
Ian - was absolutely amazing. Great customer service !!!
Rented with Public Storage a few times before and they have always been super kind and compassionate about their customers. Huge shout out to Shay. Thank you for making things easy for me and my wife.
Ability to reserve a unit online was easy. Big time saver!
I just started renting a storage unit here, and Michelle was amazing! She was very friendly, patient when it came to all of my questions, and very knowledgeable. She was nothing short of excellent and I hope I see her around as I move my things in and out!
We easily checked and reserved a unit online. We went to check out the location and Michelle was very helpful and patient while we asked questions and wanted to see the unit.
Thank you Michelle!!
Michelle was very happy very helpful
Michelle is wonderful. You should give her an extra 5 stars and a promotion.
Awesome service for 3 years !! Michelle is greate !!
Michelle was very friendly helpful 🙂 ☺️ 😊
Michelle is awesome. She knows what's going on more than anyone. She helped alot when my dog bite my face. Thank you soooo much Michelle. 😘
Michelle and Kris were wonderful.
Very wonderful experience. Michelle is excellent! Thanks so much for your help! Still very wonderful a experience and Michelle is excellent!
Very clean, reasonably priced and easy move in/out
Michelle was super helpful and managed to save us alot of money.
Michelle was very nice and helpful. Had a great experience with this public storage.😄
Michelle is great super helpful & sweet!
Great service and super convieneant!
I’m not giving public storage a 5 star (they have a rat problem) but I am giving Michelle a 5 star. She’s been the best property manager since I’ve been here. Highly recommend her customer service.
Michelle was wonderful, quick and easy storage unit! Thank you :)
Purchased a storage unit on an auction and got great customer service very friendly organized thanks Michelle!
Michelle is amazing! She's always very happy and nice and personable. She knows us even though she doesn't see us very often.
Michelle was friendly, helpful, efficient & knowledgable!
Michelle is always a great help and made the years I was in storage much easier.
Really great space and very affordable. Tye property manager, Michelle is wonderful. Before going on a trip, we had stored our entire stuff here. However we had forgot to lock our space. She quickly reached out next day and pointed out our shutter wasn’t locked. since we were on a trip, she took the initiative to use one of the public storage locks and gave us the keys once we were back. I am utterly grateful for her.
Michelle is the person to see at this storage. So Helpful! Girl Power!!!
Was desperately looking for a parking to park my trailer. Unfortunately I didn’t get the name of the nice lady that helped me out but she was amazing and kind. Will definitely recommend.
Michelle was super helpful and answered all my questions setting me up with my new storage space.
Everyone was very kind and friendly. Very knowledgeable too.
Very polite and efficient service. All my question answered. All my concerns dealt with.
Thank you.. still very helpful
The Staff are absolutely fantastic.
Michelle, was extremely help and made my storage experience wonderful. She even helped me move som of my stuff out as I rushing cleaning out my united. She truly amazing even her personality 10 out of 10
Michelle is always helpful and amazing! Every time we are there she checks in with us to make sure we have everything we need. I always see her cleaning and taking care of the grounds. The area around doesn’t seem like the safest place to be, but Michelle makes this place feel a lot safer because she’s perfectly attentive.
I love this place and the employees are wonderful and very helpful. Michelle is always very helpful and wonderfully happy to assist with anything, great person. I have never had a question unanswered. I feel my belongings are very safe and secure at his place, I would recommend to my close family and friends
Great service, friendly, and secure place to store
THE MANAGER MICHELLE AT THE HWY 99 LOCATION IS ALWAYS SUPER FRIENDLY, PROFESSIONAL AND HELPFUL! I HAVE RENTED HERE TWICE BECAUSE OF HER! SHE ALWAYS MAKE SURE THE PROPERTY IS CLEAN AND I ALWAYS FEEL LIKE MY ITEMS ARE SAFE THERE! IN ADDITION, THE PROPERTY IS WELL KEPT AND ALWAYS CLEAN WHICH I REALLY APPRECIATE! THANKS MICHELLE, KEEP UP THE GREAT WORK!
Michelle was amazing. She helped with everything and was super sweet
Don't answer the phone . Ever
On time and super helpful getting set up!
I had an amazing experience working with Michelle. Her customer service was outstanding, exactly what I was looking for.” “I was so pleased with the service if it wasn't for her making it all better from the time calling the 1800 number who mess up my account the first time I would never been back. She went above and beyond to help me. Thank you Michelle!
Great experience getting our unit rented! Michelle was the one who set us up and could not have been more helpful!
I loved this public storage, it was both safe, and the staff were considerate and kind. I would highly recommend this public storage if you're looking for reliable security.
Michelle made everything clear
THE MANAGER MICHELLE AT THE EVERETT LOCATION ON HWY 99 IS AMAZING! SHE IS ALWAYS PROFESSIONAL AND COURTEOUS! I’VE RENTED HERE FOR YEARS BECAUSE OF HER!
Checked in a day early and it was a breeze! Associate was very helpful and polite. Would definitely recommend!
Secure. Very nice and gelpful
Very friendly every time I talk with them
Very helpful lady. I’d recommend her services and rental knowledge. Thank you
Michelle is Awesome!!
Very Helpful!!
Needs Pay Raise!!
TJ
My fiance and I just had a wonderful experience at the public storage facility, we are renting our first storage for the first time and Shayla behind the desk was a wonderful help. She was delightful and had answers to all our questions we are very happy to be running here. Thanks Shayla
Great place and the property manager was very helpful
1st time renting a storage unit, reserved 2 weeks in advance online. When we saw the unit the first thing we saw was a leak. I took some photos and went to the office. Doug was very nice, and friendly and offered us another unit right away. The transfer happened in a matter of minutes and the new option was the best. Fantastic, this is what we expect in such a situation. Definitely recommend this Public Storage location.
Very professional and accommodating. Would recommend to all of my friends and family!
Great pricing, convenient access, and Manager, Michelle is always helpful and friendly.