Public Storage Self-Storage Units at 14900 Aurora Ave N, Shoreline, WA

New very secure storage units here

I had a great experience getting set up here. Austin was extremely helpful and patient with my questions. I greatly appreciated the wonderful customer service and would recommend this facility :)

Thank you Analea for helping me get set up with a new storage unit. I got an excellent customer service that was super helpful. Thank you very much!

Lena and Haley were amazing… it took three hours but they finally got me squared away!!! Awesome Team work ladies!

Betty rocks! Over-the-top service!

Lemlem she is a very good !! :) 😀 Thank you sooo much !!

It was my first time booking an storage, and trying to book online was kind of confusing for me, but I got an excellent customer service that was super helpful and made the process. Thank you Brice for all your help!!!

Lemlem and madi best staff and friendly

Lemlem help me very nicely and respectful. Thank you very much to have employees like her.

I've used public storage a number of times before, I'll use them again. Any time I have to move I come here to help smooth the transition. Today I was helped by Austin and he was lovely. Super friendly and helpful.

I didn’t get the receipt from email and was told to come and collect the physical copy. Lemlem helped me with this. She was very unwilling to help, and kept saying that she couldn’t find the record. I eventually did get it because I kept pushing and ask if she could try different method. I rent for 2 months but only got invoice for one. While I was checking my payment history, she kept asking if there’s anything else I need while she knew I was double checking and after I answered her yes and what I was doing. She basically just tried to make me leave. When I checked and found an issue, I tried to talk to her and she just ignored me, so I just left because I don’t want to waste more time. Then she just stared at me until I walked out of the door. I gave 2 stars because the previous interactions with other staff were still good.

Austin was super helpful, kind, and professional and got us all set up with what we needed. It was honestly the best service I’ve experienced at a storage facility. Thank you very much for the excellent work!

Austin was extremely helpful! Made my experience moving so much easier and fun! Definitely picked the right place to go to!

Austin was extremely helpful! First time renting a storage unit and he got me the best deals! What could have been a stressful move, became quite easy with his help.

Austin was great

Update on 11/12/2022: The office frequently does not open on time. It’s supposed to open at 9:30. But days in a row, it wasn’t open at 9:30, not at 9:50, and not even at 10:30. Once might be a staff emergency, but when it’s frequent, then there’s a staffing problem. If Public Storage can’t manage to keep the office open during stated office hours, then they should officially reduce their hours and update their website. Not being open during stated hours is a complete disregard of their customers’ time and frankly, rude. Renting a unit was super easy and affordable. Henry was very courteous and thorough in going over the ins and outs - Thank You!

Charlotte was very helpful thanks for hiring her

Shoutout to Austin at public storage Shoreline Aurora location for helping us on multiple occasions pickout the storage space that suits our needs and always going above & beyond and even staying late to help us!

Austin did a fantastic job in handling my rental. I’d recommend working with him any time. Very professional, customer focused, a good listener.

The employee was very helpful and answered all the questions that I needed.

The person here named Austin helped me a lot, he’s such a great person

Primary property manager Austin was very helpful and welcoming. Made what could have been a confusing first time there very simple and easy.

Austin helped me with my reservation and he was great. He made the process easy and the unit I got is perfect! Can't beat a month of storage for only $1! :)

Austin got me set up super fast and was very helpful!!! Convenient location right off aurora

Charlotte took time and patience explaining the nuances of our desired dates, how the the system works and where to get the best apple fritters. All done with a smile and courteousness. Thank you for a great experience.

Charlotte was incredibly fast and very very good

This is the best public storage location I’ve ever been to/and rented from. The manager, Jacob is so kind, helpful and attentive. Everyone on staff has been very friendly and professional. It is a clean, well maintained establishment. If given the choice to rent in the greater Seattle area, please pick this location.

Too expensive

Great, secure and clean storage. They get you with a low introductory price and Jack it up until you leave though. We're paying 5 times the price we started at 2 years ago. Just another racket

been using the unit for a year and a half. The random price hikes are ridiculous and recently a $200 jump, has tripled my unit price. Over priced units in a poor location. Stay away from public storage scams

I have only been renting here for about 6 months and they're already raising my rate by almost 50%. A 50% price increase is ridiculous. My friend also got stuck in your extremely sketchy elevator for about five minutes and is now afraid to go to our unit. I also saw a post online that this place (not my unit) was robbed a couple months ago. I could deal with the robbery and the elevator issue, but this ridiculous rental increase has put me over the edge and I will be moving to a new storage facility as soon as I have time to find one. Ugh, what a hassle.

Henry introduced me to this location about a year ago! Tiffany was helpful in my downsizing/unit transition. Both people are the backbone of this PublicStorage!

My online experience was terrible but my in person experience with Jacob was ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

My experience at this facility is that the site is extremely clean, I always felt safe going there even when alone, and the staff has been very friendly, helpful, and professional. I would definitely recommend renting at this location. Thank you, Jacob & Tiffany!

The entire process of renting a storage unit was made more enjoyable by walking through it with Tiffany at the Shoreline location. It was super convenient to conduct the entire process online but when I ran into some trouble I called and Tiffany picked up. She had answers and I was able to skip a trip into the storage office on a Saturday. Yay! She was patient, very helpful and communicated very well. I understood every step and felt confident in renting a unit online. Thanks to Tiffany for being such a wonderful human!

Tiffany and Patrick were great. They were really nice and very helpful. They showed me my options and even took the time to show me where my storage unit was.I would recommend this place just because of the professionalism.

If you are military, a military dependent or disabled please save your money. They have raised my rent multiple times to where it has almost doubled. The customer service is awful, unhelpful and blatantly when asked said they’re is no scale to determine how much rent is raised. We are still in a pandemic where a lot of people still aren’t back to pre Covid working hours. To make such a leap in an amount is ludicrous, greedy and unethical. Instead of providing options you are met with rudeness. Is it not enough to discriminate, they have to be rude and smug while doing so.

The staff r so helpful,and friendly. Big shout out to Tiffany from the public storage near the corner of aurora Avenue N and N 145th street for all the help and great service i received when getting my first storage unit.

Very pleasant to work with from over the phone to in-person staff.

I Highly recommend this Public Storage. I received such great service from knowledgeable staff. The online special rate was much less than what I was offered at the Public Storage just a few minutes further north wanted $111.00 (even after asking about the current online special) for a 5x10 instead of the first month for $1.00 and after that, $65/month. The property is well maintained and the hallway and unit was immaculate, which I really appreciate too. Thank you, Public Storage on 14900 Aurora Ave. N. in Shoreline. Your kindness made my moving experience less stressful!!

Rented a unit today and Tiffany made the rental experience a blast. Property is very clean and units are well taken care of.

We have been loyal customers of this public storage location for over a year now! We absolutely love the quick and helpful employees that work at this location! Highly recommend to anyone needing storage! Tiffany is always super professional and we love working with her!

Had a great experience getting a storage space from Henry. He was very efficient and helpful. I reserved a space in advance and it was all cleaned out and ready to go when I checked in. Thanks Henry! Also thanks Tiffany who is always a pleasure to work with

Great location, easy access, and very helpful employees. I needed help figuring out where to put my pile of stuff and Tiffany and Patrick helped me find the right size storage unit for me. I really appreciate them taking the time to get it right for me. Wish more places had folks like them working with the public.

Thank you Tiffany for helping me get set up with a new storage unit. You were amazing! Patrick was great helping me scout out the actual units. I’m very visual so I needed to see each unit before committing. They both made my move painless. So grateful.

Gotta love good service. Tiffany and Patrick got me all set up with a new storage unit in record time and within my budget. I think I’ll be staying here for a long time. Give them a raise and the praise

Moving sucks! This place does not. Awesome crew here, folks. Tiffany and Patrick know what they are doing and made sensible recommendations to get me a storage unit for all my little treasures. Grateful indeed!

is office open sunday

The app detected the gates but wouldn't open them. The office is closed for renovation so no employee was on site to help. I had to call their support number and they gave me 2 more codes until one finally worked. A bit of a fiasco.

My dad's unit had been robbed multiple times now without there being any upgrades to security. If you love and want to keep anything you own I wouldn't keep it here.

Connie was very nice and helpful! Process was very easy, in and out fast.

Henry did my transfer of units. Very nice experience.

Extremely disappointed in this public storage. Researched to find a good rate, after first month it raised substantially. Charged an extra month after I was told I could move out and leave it open and that would end my month to month agreement. Do not use this storage facility. This is my second experience with two different public storage facilities that was extremely negative. Try and find another company.

Betty, Tiffany and the rest at this PS location have been awesome. Check in process went smoothly and our unit was clean.

Henry was very helpful. Unfortunately, when Henry was taking a few days off, the substitute facility manager mistakenly cancelled my lease because the "unit was empty". However, I was expecting a truckload of goods to be delivered the next day. The substitute manager promptly reinstated my lease on my request, but again, unfortunately, I had to pay rent a second time for the month, while awaiting a refund check from Public Storage that will take weeks to arrive.

Henry was very helpful and explained everything great. Facility is clean and storage units clean and nice. I feel my belongings are secure there.

I had great experience with help of Henry! He is so professional and patiently!

Good deals, great service. Agent Henry was very helpful and nice during my visit. Thanks to Henry I was able to movein pretty smoothly. They have a help button on each floor where you can call front desk Which I found pretty helpful as my phone may not have connection in the building.

Henry was very helpful in helping my mom and I finish setting up our rental, he was very thorough in telling us how to access our unit and going through the contract. Very nice and very patient, thank you for helping us out :)

Henry fue muy amable en la atencion al cliente muchas gracias por ser paciente.

Worked with Henry. Very friendly and professional. Storage area is clean and organized. Top rate.

Henry was super friendly and helpful in making storage less stressful and more enjoyable!

They were super helpful and found us the best deal. Heather was very friendly and even though she was relatively new, Henry was there to guide her and together they made it a very quick and enjoyable experience.

Really helpful. Henry is a great customer service person to go to.

Came in to help my neighbor move into a storage space. Very clean place with push carts to move with. Got help with everything from Betty. She was super helpful and happy to help. Maybe I should get one too!!

Quick and friendly service.

Tiffany was extremely helpful and very professional. A+!!!

I was really pleased with the employees here. They were helpful and very nice. I am glad I choose Public Storage.

Friendly, helpful, courteous staff -- thank you Connie. Safe, clean, secure storage spaces. Easy, well located street access.

Tiffany made our 1st storage unit rental a breeze. She explained everything very good and made me comfortable with my decision. Thanks Public Storage for making this easy for me!

Henry did a fantastic job in helping rent a storage unit at this facility. He was knowledgeable, courteous and an overall pleasure to deal with.

Easy to rent, adequate access, clean unit. Henry was especially good at getting me signed up. Great customer service.

Javier and Connie were very helpful!

Safe reliable secure storage facility I have been with for many years. However the rates to go up almost every six months so be prepared but I still would say I recommend this facility

I came in on a Friday to rent a large unit without notice and Henry really helped me secure a 10x35 unit on spot, he gave me a tour of the much needed drive up access and his overall friendly demeanor was greatly appreciated . he even contacted the manager to ensure a more favorable rate for me that was advertised earlier that week . Henry was awesome and I thank you very much sir.

Henry was very helpful, Thanks Henry The only thing I didn't like was the mandatory insurance. Since I am new to public storage I will add to review after a couple of months. Again thanks Henry

Thank you Rose. She was very helpful and my experience renting a unit couldn't have been easier. Location is very convenient and easy to get in and out

Mitchell was so helpful and very professional. Was able to get my rental done smooth and quickly. Thank you Mitchell

A safe and secure location

Lutricia, Rose, Mitchell and Madison were all very helpful, courteous and easy to work with. Renting my unit was an easy process and the team here is always able to answer any questions I have. I'd highly recommend this location.

The answering service is infuriating

Stopped in looking for a storage, Rose was there the property manager gave me all the info i needed for the next 2 months.

Friendly and helpful staff! Clean and well-maintained business!! Highly recommended!!!

I appreciated their help in an urgent need to get some stuff moved from my garage and into storage. Mitchell and Rose were both accommodating of my urgent tone, and were professional throughout the whole process. They made it easy to have confidence that this was a good solution for my problem. I will always recommend their services here, thank you!

Mitchell was very helpful and accommodating. He assisted me in procuring a storage space during a very stressful time. Everything has gone well so far.

May and Rose in the office are always very helpful. Today I bought some bubble wrap and May helped me carry it to my car. Above and beyond!!!

Rose has been a delight to work with! She always remembered me and when I c Had trouble with anything she was always helpful and friendly. I also appreciated May thought I did not work with her a lot!

Rose was absolutely amazing! As a returning customer, one of my main reasons for returning and for giving referrals is the amazing customer service provided by her.

Rose was so patient and knowledgeable! Would recommend heavily, super satisfied with the service I recieved.

Great staff very helpful

Great location and everyone is really nice when I'm there. Still loving this place!

I want to let you know about my fabulous experience working with Shelia and Mitchell. This is the first time that I have ever had to use a storage unit in my life. I found this particular storage place not far from where I lived. I was amazed with the greetings I received from both Shelia and Mitchell. You could immediately tell that they both knew how to treat customers. Shelia took the time to be sure I was happy with the storage unit size that I picked out online and I did have to chose a larger one. Mitchell and Shelia worked together as a team and were patient, professional and answered all of my questions using excellent customer service. They showed me just how important I was. I was very happy with the service I received, and I would definitely refer other people to this particular location. If you want to be treated well, be sure to see Mitchell or Shelia, no matter what location they may be working at, you will be pleasantly surprised by the service you will receive. Thank you Shelia and Mitchell😊. A happy customer

Tiffany was very helpful in finding me the right unit for my needs. Check in was a breeze. Good explanation of usage and property.

My first time buying a storage unit was a success! Shelia was so kind and helpful. I definitely recommend.

Agents Henry and Shelia (her first day) were absolutely wonderful. They showed me two units and honored my reservation. Both friendly and knowledgeable. The move in deal was a huge help and the location is perfect and easy for me.

Henry is very helpful!

Because he was working alone, Henry originally wanted to set my appointment for a later time but I needed the storage unit on the day I called. He made himself available for me to come by and check out the unit. He was exceptionally pleasant and professional and made me think of how hard it is to find this kind of customer service. I was very satisfied.

Easy of access, extremely friendly staff, all the items necessary for moving or packing!!! Clean, safe, temperature controlled. Really great storage place!!!

This location is amazing Rose the manager was s huge help I highly recommend this public storage

I visited this store a couple of weeks ago. Mitchell and Rose make a great team. They are very customer service oriented.

Julie and rose I received great service today from these ladies! Thank you for taking such good care of me. Store looks great.

Awesome property with all kinds of units to choose from! Rose is great!

Be careful. They have many fees that they don't tell you about over the phone. You hear about them when you show up, in hopes that you just pay them.

Systemically designed to exploit the client

Highly recommend this location, the staff are helpful and friendly

This is a great place to rent. Highly recommend.

Well considering my works here. Love it

Henry and Kendra did a fantastic job helping me select a storage unit and were very professional. Excellent service.

Nice manager she's the best

Great facility! Very convenient in and out. Rose is the best!

Rose is the absolute best ! I am always so pleased with how professional and friendly she is!

They will raise the rates on you like every 3 to 6 months or so. The lady who had me sign the contract lied to me and said it's mandatory to get their storage unit insurance. With further research, that is NOT true and there have been lawsuits against them for that in other states. So I was able to figure out how to remove the insurance online later on. The unit is ok but for the price I am paying that keeps increasing, and being lied to, I'm giving them 2 stars.

Nice property, would rent here .

Rose and her entire staff have made this an excellent experience. I highly recommend this Public Storage.

Julie and joe They helped out a lot. I have a difficult time and they were efficient and helped immensely. I highly recommend them.

They charged me a whole month for checking out on june 1st. I will Never use them again.

I had the pleasure of renting a couple units from public storage over the last few months. Rose, Wendy and Mitchell are very professional and provide fast and friendly service. They were always very helpful if we needed anything and made things very simple and easy. I would definitely recommend this place if anyone needs a good safe place for storage. Thanks again Rose, Wendy and Mitchell.

I am so glad I came in on this day to work with Wendy and Mitchell! They were both extremely knowledgeable and even offered to do an extra cleaning of our unit before we moved in. They were quick and efficient, worked well together and recommended products that would help us in our move. Great customer experience here and I feel well taken care of at this location.

Great location!

Amazing experience here both recently and years ago! Thanks Rose for your great service. I needed something for a short time in between moves, I called before I arrived, Rose showed me the unt and had me signed up with everything I needed and I was out the door, all in less than 10 minutes. Great friendly service! Thanks again!

Wendy and Chuck were phenomenally helpful and made my storage moving experience exponentially more simple than it otherwise would have been! Thank you both so much! Totally recommend!!!

If you want to be charged as.many penaltys and rent increases this is your place.

Wendy/Mitchell were very nice AND helpful ! This is my second time. It’s so nice to work with good people.

Wendy and Rose are awesome very helpful will recommend others to your storage because of them

like wendy

Wendy was very helpful and efficient at her job - I feel great knowing my items are in good hands :) Thank you!

Wendy and Mitchell were very helpful, friendly and efficient. Thank You

Nice & clean facility Mitchell took us to the unit showed us how to use the key. Julie set us up paper wise. Overall experience quick professional easy. Thanks!

I reserved a storage unit on line and received a 15% discount. Henry called me within 5 minutes of my reservation to set up an appointment. I had to call him back and my call was received by Wendy. Both of them were very helpful and accommodating. When I went to the property, I had the pleasure of meeting both Henry and Wendy. Nice facility, very clean. Henry and Wendy were both helpful. Great team!

Easy access, Great price,Highly considerate service. I LOVE PUBLIC [email protected]

Spacious unit, perfect location with easy access and good hours. Rose and Joe were awesome to deal with when finding a unit that serves our needs

Rose is all knowing and very helpful. Although I have not had the best experience with Public Storage as a whole this location is very well run.

Rose is very very awesome

Staff is friendly, helpful and understanding. Rose is the most helpful and polite manager I have delt with. Joe and Wendy have superior customer service. Will be back if I ever need storage again. Thanks guys.....

Rose & Joe got me all set up and went above & beyond when they had technical issues with my online reservation

Service-oriented location! Joe was very helpful assisting me with relocating to a new unit. We walked to my original unit and measured the shelving that I had in place, and then found a more reasonable sized unit. This simple act of service is rare these days and made me feel like I could continue to stay in this location. It's better to save a little money and to keep me here longer, then to have me pay more and leave sooner. I really appreciate his efforts to help me and all was done within 45 minutes!

Talena and Rose were awesome. They answered all my questions and helped me with everything. great girls to have working here and excellent customer service

I just love the service I’ve received for the five months I’ve been at this public storage, Ms. Rose herself has grade A customer service enjoy talking with her. And I recommend this Public Storage for great space and low rent and great customer services experience.

Lisa is awesome. They went out of thier way to help me. Thanks alot!

Nice, clean, easy to access units...great staff! Thank you Wendy & Rose.

Henry and Alex really rolled out the red carpet for me as a repeat customer. They found me a conveniently located space and made sure I got the right size for my situation. Theres a lot of arrangements that need to be made to set up your accunt, but Henry made the wbole thing painless as possible. Lucky for me hes been through it all a million times. Very, very helpful.

Wendy at the front desk made the Storage process easy and comfortable yet professional and secure. Very happy with the service!

Thanks Wendy,Julie and Rose. Amazing and friendly staff. I highly recommend this facility.

Julie and Wendy are very friendly and helpful. Nice location. Thanks.

Just got my unit and Wendy and Rose at the front desk we're polite, personable, and made sure I understood everything. Stellar service.

Wendy and Rose help me rental storage is very friendly nice prices nice place

Rose rocks! We needed to look into storage for our extra office equipment and I went to Public Storage on Aurora. Rose greeted me the minute I walked in the door. I had a ton of questions and she answered them all. She was polite, knowledgeable, and patient with all of my concerns. Thank you, Rose!

This storage facility managment team has been amazing to deal with. These guys take the time to give heart felt help. Ty so much😀

Wendy and Norma are the two most helpful and friendly storage staff I have ever met. Great personalities and a sense of humor, not to mention extremely helpful when it comes to the storage facility. Highly recommend.

Alex, Wendy, and Rose were super helpful. Told us to set the account on-line because the prices are better, so we did that while we browsed the units. I reccomend you all do it too.

The facility is conveniently located, and the staff is very helpful.

Wonderful duo of lovely front desk ladies, ready to help, full of joy! Wendy and Rose, your the bestest!

Julie and rose were very helpfull to us as we are first timers at renting and it was great.

Julie and Rose were very helpful today

Rose and Wendy were the sweetest and most helpful when it came to getting setup with our storage unit. Couldn’t have asked for any more!

I just turned 18 in June and was so nervous to get a storage unit. Theres so many things I don't know or what I need. April and Rose really helped me out

This place uses illegal tactics. They do NOT take care of their properties. No pest control, no maintenance upkeep. They scam and ripp off Americans by the thousands!! Do NOT use this company! Review the comments on their site and Facebook page!

April and Rose were very friendly and helpful. I had an issue and April happily helped me work it out. They were also very orderly and efficient.

Great customer service

Pubic storage is the best way to go..prices are ok..

Decent enough self storage.

I've rented two different storage spaces here. Michelle and Rose worked with me to get me the right space for my needs. The spaces are clean and the variety of spaces is better than almost every other Public Storage in Seattle. The facility is secure and well maintained plus I could access anytime with my secure access code. Moving is a complicated and emotional project. Knowing I can feel confident in where my stuff is stored makes it a lot easier.

Michelle was very helpful and worked quickly to find a storage unit that fit the needs for our organization.

Michelle was very nice and helpful. She was able to find what we needed even though it wasn't the same unit as our reservation. The storage unit was clean and the area looked very well kept.

Rose and Wyatt were very knowledgeable. Everything was exactly as it should be. Very appreciative.

Wyatt was very courteous and easy to work with. I reserved a 10x15 unit online, and there were several to choose from, and he was totally patient while I checked them all out, which included measuring. Ultimately I decided on the first one he showed me. Security at this complex is great, and it's reasonably priced. I would recommend this location to anybody who has storage needs.

Rose and Michelle are awesome. Great customer service! Thank you for being approachable and friendly! My only criticism is I would appreciate more carts for the size of the building I’m in. It makes such a big difference to be able to take a large load out at once rather than a box or two at a time.

Rose and Michelle are awesome! Such a big help! Thanks ladies!

Thank you Rose for helping myself and family out. Your the bomb. Anyone need a PS, go here

Great Crew, friendly and very helpful. Competitive prices.

Tiffany was very helpful in helping me decide if I wanted to get a storage unit or not.

very helpful and understanding. Rose was able to assist me above and beyond. thanks to the team so much for all that they do!

These guys are so helpful tiffay and wyatt Thanks a lot you guys

Arron’s first day and what great help and service!! Great teamwork - Rose was awesome, too!!

Tiffany and Wyatt at Public Storage simply get it! Both of them has excellent customer service and goes out of the way to make sure we are satisfied. I will recommend this public service to friends and family. Also they are very knowledgeable. Kuddos to Publuc Service for hiring amazingly talented people! Keep up the good work.

Tiffany and Wyatt are amazing. So helpful, kind, and efficient!!!

Tiffany was so helpful with the questions I asked. She was very courteous and nice and answered my question with a professional attitude and was very helpful with me trying to decide which location that I'm looking at renting a unit from.

Thank you Tiffany and Rose for all your friendly help! When ever I needed something or had a question needing an answered you guys were on it. I always felt good when leaving the office after our interactions. Very positive.

The service is excellent. The location (terrain) is something that can't easily be fixed.

Our store associate Tiffany was extremely helpful and super friendly. She consistently answered our questions before we even had time to ask, it was the most pleasant business experience iv had in quite awhile. I would most certainly recommend her facilities to any and everyone who would care to hear my opinion! Thanks Tiff!!!

Are storage units accessible 24 hours a day?

The entire staff here is excellent, but, I've had most experience working with Rose and she is absolutely amazing! We've had some stressful personal challenges during our rental period. We needed advice and some quick problem solving. Rose "stepped up to the plate" without our even asking and was able to save the day! She's done that more than once. We couldn't appreciate Rose or Public Storage more!

The storage is very clean. A little pricey but worth it for the security.

Pretty awesome people easy storage place

I recently had items stored for a month at this Public Storage location. There were some initial confusion but I was able to get a storage unit & Rose was incredibly helpful to make sure that I was not charged for an additional month! I would definitely recommend this location. It also very easy to find.

Thank you to Paul B. and Paul L. for such great customer service. My check out misunderstanding was addressed and solved to everyone's satisfaction.

Helpful staff and perfect service :)

The staff when I rented my unit treated me like I was a criminal, the facility is alway dirty looking and the exit gate key pad is held together with duct tape. The heated units are decently heated and they seem to do a good job at keeping the temperature regulated. When I visit my unit there sometimes is a motor oil smell on the 3rd floor and the elevators work most of the time. I pay $206 a month which seems like a lot for how poor the condition of the facilities are but it's a convenient location for me so I stay.

Went to make a payment by phone and they charge $10 additional for convenience fee, and $20 if you want to go through a rep. And I was not informed about the mandatory insurance fee. To add to this they require a lock to secure the unit, and charged me $22, but will not refund it when I told them I had my own...

Mike and Paul are wonderfully helpful people. They understand customer service and made the entire process incredibly painless. I am thrilled I chose public storage and wouldn't hesitate to recommend this location to anyone I know. You just can't go wrong with them!!

Mike and Rose are amazing!! This is now Bio Management Northwest's favorite location!!

Public Service Announcement: Do not store your belongings here. Security is soft and is easy pickings for thieves. My unit was in the climate controlled building with chicken wire overhead all the units. The thieves climbed on top to scope out which units have goods they want. Then they used wire cutters to access the unit, all without any noticeable damage from the front. I noticed mine was broken into but nothing missing and I notified the office and they said it would be repaired. Two months later the repair was not made and items were stolen. The insurance that they provide also does not pay out to compensate for the loss. Be warned, the passive and negligent management does not take care of this facility. If you must use this storage facility, buy your own insurance that will cover your loss.

I have needed to store my stuff a few times and I have been to 2 or 3 other storage places. I have always had some kind of issues but now I'm at this location and I love it. I can say the staff is always helpful and happy. Rose is the best, she is always making sure you have everything you need. She is always friendly and always ready to help if needed. I will never store anything anywhere eles. This location is clean and the staff is amazing. I would recommend this to anyone in need of storing anything. Thank you. Michelle M.

Clean property. Well maintained units. No problem with bugs or rodents.

Rose is an awesome property manager and from what I hear I can see why she wins the circle of excellence. She is very friendly, very knowledgeable and has a BIG selection of units and merchandise to chose from. I also heard she's a very good trainer. Thank you Rose for your hard work and excellence. You deserve to be A-1.

Excellent costomer service from Rose.

Rose was very good in customer service. I was also impressed with the secure ity I would. Come back again

Lutricia and Paul were extremely helpful.

This location has the difficultly of dealing with an accidental fire on site. They are working tirelessly to help customers recover salvageable property without putting others at risk by controlling access. Even with this stressful situation, they treat each customer with compassion and respect.

I went in to help my daughter rent a smaller unit and Rose was there to help us. We go in at least once a month to at least pay our bill. We did stop in out of concern for what was happening with my daughter's unit when the fire happened week before last. Rose quelled our fears immediately, with such grace and caring, I wanted to cry with relief. I am so impressed with how she handled everyone who was there fearful that their units were in danger from the fire and the water from putting out the fire. What a professional she is!! Words cannot sufficiently express how I feel about her, her helpfulness. I know that had to be a very stressful time for her.

Rose & Taylor made the whole experience so breezy with there refreshing personal customer service there what I wish every place I went to I was treated so kindly!!! :)

Great place. Ever since I signed up with them, they have been helpful and friendly. The last visit I had with them Rose helped me out tremendously with a misunderstanding with my auto-pay set up. THANKS YOU GUYS / GALS!

Great customer service! Julie was especially helpful. I'll definitely be recommending this location to friends

Rose was great, very transparent and friendly. Happy I chose to store my things here

Julie was very friendly and helpful! I'm happy she checked in for me. Thanks Julie!

As a former renter at this site, I was expecting excellent service, and that's exactly what Rose delivered. After discovering that the paperwork for my rental had been confused with another renter with the same name, she quickly recovered and very professionally helped me into my new space. Very appreciative of her patience and consideration.

Julie and Rose were amazing and very knowledgeable. Both very friendly and assisted me with all I needed. Overall 5 stars. Will do future business with this location again. Thank You.

Rose and julie work wanted to help out with all the necessary things Warehouse appreciate it

Hi, Rose and Carolyn were helpful, friendly and efficient. I have only given a 4 rating because my possessions haven't been moved yet, but my first impression is excellent.

Julie took care of us today. She helped us figure out exactly what we needed for our move. She was very knowledgeable and a pleasure to work with. Thank you Julie!!

Latricia and Rose assisted my partner and I. They were extremely helpful and transparent explaining the logistics, since this is our first time renting storage. We needed storage in a bind (to store 40 pews within a few days notice) and got us two units right next to each other. It was right at the end of the day and they were a powerhouse duo working on getting us two units at the same time - quite the tag team. We would recommend renting at this storage unit! The space is large and the staff was wonderful. Thanks again!

Rose and Carolyn really helpful and thank you for all things you have done.

Lutricia provided excellent service. She was extremely helpful and friendly on a very busy day.

Rose and Julie where and is awesome

I was helped by Lutricia in transferring my unit to a larger size. She was very, very personable and answered all my questions. Highly recommend!

Adjoa helped me find 10×10 storage. Great service

This place is amazing. Lutricia when above and beyond in her customer service duties. She helped me find a great and affordable unit without ANY hesitation. She was very informative and definitely deserves a pay raise for her great customer service and wonderful and cheerful attitude. EDIT: it even got super slammed with customers coming for an auction and she totally kept her cool and acted like a professional even when under stress.

Caroline adjoa

Great service from Latricia whenever i go into pay my bills and rose was very friendly and was able to give me a new code when i lost my old one! It really helped me in my time of need! Never had better service at any public storage in my life!

They keep everything clean and safe and haven't had any bad experiences. Lutricia and Rose are the best

First time renter, great service from Lutricia and Rose. Will recommend to friends and family needing storage.

Carolyn is a blessing to have her in your company, she is one of the best, God bless you and thank you very much for you help.

Babes, Rose and Brittney they were amazing! Very friendly and helpful. Thank you so much guys ❤

Rose and carolyn at the front desk were very helpful when I had to pay my monthly rent on my storage and I was very late and she gave me a late fee waved , very help and great customer service.... a wonderful place.

This particular public storage helped my friends, Lutricia and Rose were great and very helpful. I work for A2B moving and storage and never had an issue moving anyone in or out of this facility.

Great fast sevice thanks Rose !

Rose has been so supportive and helpful in assisting us with our small business within the facility for more than 4 year going!!! Thanks so much Rose! Confined media

So great'!

Babes helped me Public Storage in Lynnwood and she was very friendly and helpful. I did not end up having to pay a bunch of extra fees. She showed me the storage unit and even when she was supposed to be on her lunch. She explained everything very well and had great customer service.

Ryan and Babes are amazing managers. They are friendly and helpful every time I go in to the office. I'll definitely be renting here for a long time.

Yenny & Asia are always professional and service is quick. I do appreciate the nice service I get every single time.

It was a pleasant experience and the customer service was world class. The gal who helped us was Adjoa, which i might say that amazing employee that was a huge help. I will recommend this place to anyone.

I come here because Babes told me they were so friendly. The managers were so nice.

This location is incredible! The employees (Ryan & Dennis) are very helpful and a great bunch of guys. Very efficient and I felt safe with all my belongings safely stored. Highly recommended!!!

Very clean facility, understanding and responsive staff. The manager was particularly outstanding. Very spacious driveways. I love this branch and would use them again if the need arises.

During one of the most stressful painful days in my life Rose at PS came through and helped me not only save money but gave me the hope that there are still kind, thoughtful people in the world. I thank her with all my heart for coming up with a plan that helped my daughter store her belongings and to save money. Has a great sense of humor as well. She was with another customer when I got to the office and showed the best customer service abilities I've seen in a long time. She earned her angel wings for sure yesterday. And Jolena is a sweet girl. Saw my stress and offered me a bottle of water. That one small gesture made me feel better...

Jolena was very nice & thorough explaining everything. Rose clearly trained her well. My only concern is the storage door getting stuck, it wasn't opening very smoothly. Overall think I scored on a good secure storage space!

Rose is the consummate professional! I know that at any time I can expect to receive the best service and answer to any of my questions or concerns. I have been storing my companies equipment with PS for 6 yrs. She is one of the main reasons I continue to do business there. As a business owner. I am very aware of how important your employees are to the customer. They represent the company brand. Rose would make ANY employer very proud! Your lucky to have her!!! Keep up the great work Rose! Thank You Troy Jones

adjoa is one of the best employees that Public Storage has. She's always helpful and she's definitely a problem solver I give her a thumbs up

Dennis and Ryan were very helpful and pleasant. I will be renting a space very soon

Babes and Julie are wonderful. My cousin and I went in looking for a storage and they knew exactly the size we needed. They were very helpful and knowledgeable about everything and made it very easy for those of us who hardly knew anything. THANKS BABES AND JULIE!!!

The facility is better than the others that I looked at. But the best part is Rose. Rose stayed late to register me when I drove in from out of state. I was very tired and needed a place to park my rental truck so that I could unpack it the next day. She allowed me to do that which was a great worry lifted from me. Two days after I rented my unit my purse was stolen. The paper work and keys to my unit were in it. She help me change all the codes and was helpful and consoling.

Great service. Rose the mgr goes all out to be helpful.

OH MY GOSH! I just loved these people. Rose was so helpful...silly me. I went up to my locker after she rented it to me and left the paper in the locker. I was not sure where I had left it but I had locked it... and went back to my car to get another load. When I went in the office she had Cliff there with Dennis and said she had to a lock check and came up with me. She not only completed her lock check but she helped me unload my cart into my locker. Just the nicest people. I feel very safe with my items at this location. When I went back down to the office to say goodbye the gentlemen were so nice they even opened the door for me. What sweet people and such a nice clean well secured location!

They where very nice and friendly always smiling. If you ask a quiestion they where very happy to help you.

Rose, Cliff, and Sibbina were extraordinarily helpful with finding the right size space I needed. The facility was well lit and maintained so I felt comfortable leaving my belongings and moving items at night.

I have used this location for many years, recommended this location to all of our clients over the years, and never seemed to have any issues (barring the theft I had heard about here and there). A couple of weeks ago I rented a space from Rose and the gang, and today I found my unit had been broken into. The unit was completely trashed, boxes rummaged through, and many items missing (including a 60" flat screen). After closer inspection of the door, it was clear that someone pried the door open from the bottom, allowing them access without have to take the lock out. I spoke with the office staff to see what I should do next.... they handed me an insurance brochure, and told me to file a police report. The manager mentioned that there was some early morning activity on my access code (445am), so I asked to see the footage. The footage they showed me consisted of a man in a white pick up truck pulling up to the gate just after 445am, jumping over the gate, punching in my access pin on the inside keypad, and then jumping back in his truck to drive down to the storage facility as the gate opened. Twenty minutes later.... the man in the truck punched my access code in again at the interior keypad, and sped off with with a truck bed full of items. Since I have had my access code and storage keys locked in my car for the past few weeks, this leaves me wondering about a couple of things.... Why was I not contacted by the facility when this strange activity occurred (since they knew exactly what to show me when I came in today to report the burglary)? How much did the staff get paid for leaking my access code to a low-life thief? Police report has been filed, claim to insurance is in the works... and definitely never sending any of my business to this facility again. This incident will be a great sales pitch on why not to store with Public Storage at 14900 Aurora Ave N (unless you are trying to get rid of those unwanted items). Jake

Rose and Sibina at this Public Storage showed wonderful customer service. They explained and made everything very easy to get us situated in our new unit.

She is very friendly and helpful

The staff there are very professional and helpful. The property is clean and well maintained.

Babes and Rose were fantastic and provided me with all the information I needed to help me with my storage needs. Very friendly and extremely helpful. Thank you ladies!!

My Public Storage Agent Rodney Was Extremely Helpful, Knowledgeable, And Courteous... Great Customer Service! I Will Recommend Public Storage For Others In Need In The Future : )

Lori and Rose were very friendly and helpful! I got a good unit for a reasonable price. Service was excellent!

THAT PUBLIC STORAGE ON 149TH & AURORA SHOULD BE THE MODEL FOR ALL STORAGES THROUGH OUT THE STATE FOR OVER 2YRS NOW THEY HAVE BEEN LIKE A GO TO FAMILY, SAFE GUARDING , MY MOST PRECIOUS MEMORIES;AND OF COURSE,THE MANAGER OF THE PROPERTY,ROSE IS THE TOTAL TRUTH OF WHAT SHE DOES ABSOLUTELY, THE REAL REASON FOR THIS REVIEW...... IS ROSE ,5 STAR HON THANK YOU !!!!!

Rose rules if you need customer service she's got you covered come on in and see her

I was looking for a small unit to store some odd sized equipment and Rose was really great to work with and patient with my specific needs. This was the 3rd location I visited, trying to find the right place and each location had great service and well maintained facilities.

Fantastic staff and facilities.

Rose is phenomenal!!! She beings such a joy to everyone she deals with and makes us all feel assured that our prized possessions are in great hands!! Thank you!''

Many thanks to Rose, who gave me excellent customer service. She was very helpful, and very kind. Much appreciated. Made it a super easy transaction.

This is a terrible company, Do not rent from them. Go somewhere else.

My consultant Art was cheerful, knowledgeable, and indefinitely the most helpful person I've come in contact with during my move!

Art is the best thing that is ever happened to me😁 moving is so stressful, 5 Star Art made it so easy for me!! Awesome experience!!!

Rose the property manager is great. I stooped by for packing supplies and she knew what I I needed. She's is awesome. When I am ready to rent this is the place.

Art is the best Customer Service person I have ever known!! He always has a smile for everyone and has a great answer for any questions I have! I've been dealing with Public Storage for a long time and I'm certainly impressed! !

They are very thourough and nice :)

My daughter recently move out a couple days ago. She ran into a coupe odd people and the manager handled it immediately. She was vey grateful. She wanted to be sure they knew. Thank You!

very nice customer service :)

I am a first-time storage renter, and Rose and crew at this Public Storage location couldn't have made things easier. She and her staff are knowledgeable and friendly and took all the time needed to walk me through the rental process. The grounds and buildings are clean and well maintained. Security seems good. I watched Rose interact with a couple of people as I was reading through the legalese of the lease, and she knew personal things about each. I hope not to be spending so much time at my storage locker that I get to know the staff so well that they are asking after my mother, but it feels good to know that if I were to be there often, I would be seen and treated as a human being and not just another rent check. Two thumbs up for Rose and everyone at this Public Storage location.

The staff was great, the property was clean and the entire leasing process was fast and easy.

The staff at this location is always friendly and very helpful. The facility is super clean, units are easy to access and fairly priced. I always feel safe when accessing my unit. The staff was very helpful when I needed to make a change to a larger size. Rose and Zehn are the BEST personnel I have ever dealt with in the storage business!

Zehn at public storage here made everything really easy for us! She knew we were on a time schedule looking at a unit and helped us quickly and conveniently. She told us to hop online to get the online discount, which I greatly appreciate it!

Very helpful staff and a great facility. Amenities like an elevator and complimentary moving carts helped us finalize our choice for a storage facility and made move-in easy.

Everyone here has been wonderful! Especially Zehn, who took the time to walk through a problematic move-out with me and make it all go easily and smoothly! Zehn's great!

Rose was awesome. She took care of business as I was in a hurry and she managed to keep me informed the entire way through! Thanks a bunch Rose Michael and JamilHouston

over all the best place ive ever stored my belonging i feel my stuff is safe and the manager rose and zehn are always friendly and helpful

We liked Zehn. She was very helpful and went out of her way to help. Thanks.

Great thanks babe

Good job getting a unit. Thanks Zen!

I love storing at this property. Rose the manager is always super helpful. The property is well maintained, and they have a large variety of units and packing supplies for all of your storage needs.

Zehn helped us find our Zen

Zehn is amazing. Very customer service oriented and beyond helpful.

Office staff were helpful and friendly. Thank you, Zen and cliff.

Rose, Cliff and their team were great during the month we rented space from them. We needed short term storage for a large quantity of goods and easy access to it everyday. The spaces we used were clean, dry, and rodent free - perfect for our needs. We definitely will consider using them again in the future, and will recommend them to others looking for storage needs.

Best ever!! Thank you Rose and Zehn!!!

Great service!

Great staff, especially Cliff who helped me find the most economical solution to my storage needs. Thanks.

Helpful and friendly...Zhen amd Rose.

Zehn and Rose were extremely helpful and friendly. They made my irritating storing mission into a pleasurable visit. HIGH FIVE!!!

I stopped in to check some prices and buy some moving supplies, Zehn was very helpful, courteous and friendly. I definitely recommend this site

Zehn and Rose were friendly and knowledgeable and made my experience very pleasurable when I came in to review a unit.

Rose and Zehn were great. Easy move in process. Good stuff.

Came in to buy some packing supplies and Rose the property manager was extremely helpful. She had the knowledge that I needed to make packing easy and professional. Her customer service was great!

Zehn and Rose were EXTREMELY helpful in meeting or needs. I appreciate their speed and customer service. HIGHLY RECOMMEND!

Zen is a rock star. She is very helpful. And followed through later. I highly recommend this place.

Great service and friendly faces, had a pleasant experience. Rose is the best.