Public Storage Self-Storage Units at 14900 Aurora Ave N, Shoreline, WA

Austin is really helpful and kind staff! Really appreciate his help!

Horrible just horrible

Friendly and informative. Thank you, Haley!

Haley was awesome! She helped me navigate signing up and answered all my questions!

Austin very friendly and helpful . Good experience!

This location is now an appointment only location but they don't advertise that anywhere. You need to make the appointment 24 hours in advance but they also don't mention that anywhere. The only way to find out is to drive there and then call the number on the window. Highly disappointed I wasn't told in advance and had to find last minute storing options at the place next door which were wonderful people!

Austin delivered exceptional customer service, demonstrating courtesy and helpfulness throughout. Despite our late arrival, which extended beyond office hours, Austin patiently accommodated us, guiding us through the process with professionalism. Many thanks to Austin for going above and beyond to assist us!

I was there as a vendor, I was there with Haley and she supported everyone.

SCAM!!! If you speak with customer service over the phone, beware, they aren’t properly trained on how to do their job correctly!! Tracy is her name, and she will put you in the wrong unit. Not only did she book the wrong accommodation, Public Storage isn’t able to fix their employees mistakes!! I didn’t need my storage unit until a week after I initially, hesitantly, booked reservations. Somehow, even after providing move in dates, I was charged the same day, and my storage unit time already began. I didn’t mind that, thinking the unit was going to be what I asked for. Now three days before I have to vacate my apartment and begin storing furniture and a vehicle in what was supposed to be a 10x20 drive in garage unit; I find out it’s not what I asked for. It’s a parking spot located outside. Speaking with the manager in person their supervisor over the phone, my problem still wasn’t resolved. Instead they wanted me to pay more money!!! Claiming they would prorate the payment for the next month. I was only supposed to pay $1 the first month and $219 a month forthright. Now they want me to pay $280 initially and $410 monthly. I think the public storage company needs to get their work ethic together and offer greater customer support services to their customers. Overall horrible experience, on top of having to vacate my apartment in the next two days. Customer service also needs to be less concerned about receiving financial reciprocity, and lean more towards securing the customers storage space.

Austin, very helpful & easy to work with and completed the rental quickly.

Austin was incredibly informative and helpful. He patiently answered my numerous questions. Austin slowly, walked me through each step necessary towards securing and moving into a 10' x 10' unit.

Moved in today and had an excellent experience with Haley. She went above and beyond to make my rental experience stress-free and as good as it gets. I am happy with the security, climate-control, and price per month. Thank you , Haley !

Had the best customer service experience with Austin at the Shoreline Public Storage. We were dealing with a chaotic move and needed storage options quickly. He was very knowledgeable, kind and fulfilled all our needs. We were able to store our belongings in a timely matter and felt well taken care. He went above and beyond!

Austin and Alex are great, professional and super helpful with customer service. They made the process easy and quick. T

Zoey at the location in north shoreline was super helpful, customer service skills still exist!

Tukai was a good service 10/10

I would just like to say the customer service here is great. If you ever have any issue, they’ll make sure you’re taken care of. S/O to Austin in particular. He helped me handle a tough situation and kept everything professional and I couldn’t be more grateful. So if you see him, make sure you say what’s up!

Honestly, after seeing all of the warnings online about Public Storage I was quite concerned with my descision, but after Austin and Tukai helped me become acquainted with my new unit much of my concern was alleviated. Their professionalism and kindness was notable, and made the entire experience quite personable.

Haley helped me find a great unit! Super helpful and friendly! Thanks soo much!

Outstanding experience with Austin setting up my unit! I messed up my unit selection and Austin was super patient and kind helping me correct it, even staying a bit past closing hours to make sure I was setup right. Awesome service and attention.

Austin was great ! Very Informative and helpful. I recommend this facility.

Austin made the whole process simple and easy. Thank you.

Better prices than anything South of North 145th. Gates and elevators are working 98% of the time. Great staff! Even being under staffed and over worked, the On Duty personnel are really wonderful.

I had an absolutely amazing service today! I would like to thank Ryan one more time for such a prompt and high-quality help with my unit. I could not open the lock and was getting really nervous because my movers were coming. Ryan dealt with the problem professionally!

Didn’t get the deal but Tukai in Shoreline made it easy to move in. Thanks!

Started renting a 5 x 10 space in December of last year and needed to switch up to a 10 X 10. Austin found me one on the same floor of the building I was in which made it super easy to move units. THANK YOU AUSTIN!

Haley was incredibly helpful and friendly for all my questions. Would recommend to anyone!

Tukai did a great job getting us set up with a perfect storage unit!!! Looking forward to storing my stuff!

Austin and Cameron was very helpful @ 14900 Aurora Ave.

Cameron was so patient and helpful in getting me access my unit after some financial hardship. He clearly explained what I owed without judgement and I'm so grateful for his help!

The location, ease of access, and conditions of this storage unit location leave a lot to be desired, but the customer service given by Haley was outstanding. She made our experience much better than it otherwise would have been.

I had OUTSTANDING service here from an employee named HALEY! I am VERY pleased and happy with my experience. She was extremely helpful, patient and kind. (Hard to come by these days) I highly recommend her . She went above and beyond to assist myself and every other customer in a timely fashion and knew what she was doing (Also hard to come by. Lol) I am 10000000% satisfied. The place was clean, secure, and It is employees such as this (Haley)that make people like myself want to return and continue doing business. Very nice girl. Keep being great! Thank you again so much for your time and assistance.

Great location and the manager there, Haley, was extremely helpful with getting me a storage unit for my business. I run a small landscaping company and she was able to get me a tour & secure the unit quickly and easily. She even explained that it I was ok for me to put in some metal shelving and store my equipment in the unit. This is an incredibly affordable option for contractors who need additional tool storage. Highly recommend as Haley get small business owners.

Azalea is amazing! She was so nice and really helpful. Her and Austin made my move a lot easier. I would definitely recommend this place because of the service alone.

Austin...Great guy!...Great service!...

Haley is a rockstar, saved me some money and provided excellent customer service.

Was assisted by Analea today and she had great customer service and was very helpful and patient!! Definitely recommend this area

Excellent customer service from Ana lea who helped us every step of the way and went above and beyond helping us sort out the best space for our possessions and answering every question we had. Had such a positive experience we ended up booking additional storage needs here.

Tukai a good Service

New very secure storage units here

I had a great experience getting set up here. Austin was extremely helpful and patient with my questions. I greatly appreciated the wonderful customer service and would recommend this facility :)

Thank you Analea for helping me get set up with a new storage unit. I got an excellent customer service that was super helpful. Thank you very much!

Lena and Haley were amazing… it took three hours but they finally got me squared away!!! Awesome Team work ladies!

Betty rocks! Over-the-top service!

Lemlem she is a very good !! :) 😀 Thank you sooo much !!

It was my first time booking an storage, and trying to book online was kind of confusing for me, but I got an excellent customer service that was super helpful and made the process. Thank you Brice for all your help!!!

Lemlem help me very nicely and respectful. Thank you very much to have employees like her.