Public Storage Self-Storage Units at 25700 Pacific Highway S, Kent, WA

It's Good Atetntion

Peter, Was awesome!! So Convenient! Thank you for your service Peter

I came in the store with an access problem And a account question about payments. Miss Dawn at the counter stepped in and easily answer the questions and problems very easily. I want to thank you for having Don here to help me Richard

Excellent service by Peter.

Great customer service

We were trying to take care of an administrative step at another Public Storage location, and kept running into obstacles. Peter went out of his way to meet us at his location, take care of it, and provide outstanding customer service - even though it wasn't even his responsibility. Really appreciate it Peter! Your employer is lucky to have you.

She was great for me so she explained me everything very well she is cool

Peter runs this place like a ship. Top notch security system. Everything is neat and tidy. The price is beyond competitive. I actually feel safe storing my gear here. I highly recommend this location.

Liza was very helpful with my transfer. Great customer service.

Reka was awesome! Thanks for making the set up easy!

Peter is professional, kind, knowledgeable, and very helpful. Best customer service I have seen in a while by Mr. Peter.

Property manager Reka was very considerate and nice, VERY PLEASANT. If you're thinking about extra Space this is the place.

Clean, well-maintained, helpful staff, fair prices for decent sized spaces. The best review I can leave is that I had a storage unit here for a year, didn’t need it anymore so ended my rental, and then came back when I needed a new space.

Peter was super friendly and helpful.

Pete was so helpful in assisting me with my accessing the property problem with my phone. Also Public Storage seems to be convenient reasonable cost storage. It's a great alternative to my neighbors garage.

Unsecured place, all transient around here.

Clean spaces and very well maintained location. Peter was very patient and helped us a lot in getting the right space for us. Fabulous customer service. Highly recommended

That's fine yeah

It may have been raining but there was definitely sunshine in that office Tanasia is truly awesome love seeing smiling faces!

Peter is awesome! Friendly, knowledgeable and helpful!

Peter is the man.

Mr Peter is the best.

Bethany was absolutely awesome and so easy to work with!!! Thank you guys!!!

Bethany was very nice and helpful

Bethany, excellent customer very friendly and very, I planned on renting for just winter but I might stay longer thanks to Bethany

Mark was very nice with good customer service, and he then showed us some cool features that we can do on their app. The reason for 3 stars is that he wasn't supposed to sell us that storage unit because it needed repairs before using.

Bethany She was a great

Mark was awesome and showed us the unit. He explained everything in detail. He was very professional and showed us how to use the app. Wonderful experience!

Not really a review because me and my mom (bethany) live on site but thanks for the nice reviews about my mom (⁠•⁠‿⁠•⁠)

Bethany, great communication. I love there.

Mark got me into my unit quickly and called .e a cab to get to the airport on time. Very perffessional

Bethany at public storage is awesome. If you ever need great customer service ask for her.

very kinda & knowledgeable was very happy thank you for your help!!

Bethany was great. It turned out I had an old balance she helped me take care of and get checked into my new unit.

Mark is very helpful and courteous.

Mark helped me get receipts for my taxes. He was very professional. Thank you Mark!

Great service from Mark and easy check in process. Mark suggested receipt to return unused merchandise just in case.

Mark,was very professional on the phone and noted my new pay schedule.

Bethany was great awesome security

Bethany is knowledge, helpful, courteous and a pleasure!

Our experience with this Public Storage was great. Everyone we dealt with was very friendly and answered all of our questions. Bethany is wonderful and if we weren't moving our car to where we live, we would have kept our unit.

Bethany was extremely accommodating and friendly. I enjoyed the customer service she provided at public storage. I would recommend this place for sure.

Mark was amazing showed me the unit..explained all the rental details plus got my storage app all up and running He was a great help

Mark help me close out me unit did a great job I really appreciate the professionalism!

Mark was extremely helpful. He showed this technological klutz how to use the app to gain access! Thank you Mark!!

BETHANY WAS A PLEASANT HELP AND SUPER HELPFUL AND MADE THE PROCESS EASY TO GO THRU

This was, by far, the best Public Storage facility we have worked with, and we have worked with many. Brittany was the BEST, and it was so great to have her onsite to help with our issues and needs. She was professional, had great communication, was personable, and truly a pleasure to work with. She even called us when we didn't lock our unit correctly! Restored my faith in this industry! Thanks Brittany!

Madison was incredibly helpful answering our questions and guiding us through the process of setting up a storage unit. So originally we had a positive experience and I rated this place a five star. Soon after renting our space, there was almost NEVER anyone in the office. So much for a staffed facility! Additionally, after meeting my "storage neighbors" and learning of their anger regarding a "rat infestation", I discovered that our storage had a rat infestation, too. This is disgusting and totally unacceptable. As we cleared out our storage today, I saw at least 3 rats scurrying about. I will not be using Public Storage ever again. This was an awful experience and I DO NOT recommend!

Best public storage to use. Conveniently located and top notch customer service! Bethany has been so pleasant and helpful everytime I have stopped in.

Thank you, Bethany, you are great.

Always have great experiences with this location. Never had any storage the 3 times we have used them broken into. We have had to move two times and put all of our belongings into storage. Then this last time was an over fill from our apartment. We always received courtesy calls when late. Always nice and courteous. Will rent here again if needed.

Mark was a great help. He was very nice with great customer service.

Amazing!

Long as you pay they prey into your wallets! Low standards type of place.

terrible place staff and environment period. False agreements are treated like so what.... hmmm also the false agreement won't be fixed and that's that huh.... Can we fix this issue because I've been a loyal customer and I really want to remain one. Staff simply replys in a sarcastic way of say no. Misunderstandings should be handled by a manager and also corrected by a Manager. If the customer pays then the manger should make ways to deescalating the situation not the opposite. I find this location rather insensitive to those who seek units for extra space because life is rough or not. Service is not exceptional at all. These units are named public storage but don't treat the public right who chooses to storage stuff and pay. I'm Past a sorry at this point just to save my dignity. SMH headache company right off of pacific highway. steer clear!

Bethany LITERALLY went above & beyond to help us. Shes the only reason that I'd come back.

Bethany was awesome and helped me out with everything that I needed and more... I recomender her service whenever you get the chance.

Hey this guy make me day so aesy

I arrived to my unit to discover that they power-washed the exterior and the dirty water came into my unity and damaged my art, electronics, and furniture. When I contacted the manager, she said a notice was sent out by mail to cover all of your belongings, I did not receive this notice. There is a moisture problem in the units prior to this. I have 3 de-humidifying products in there that are completely full less then 2 months after moving in. Now, imagine what is happening with that moisture now that everything is wet and dirty. I had to sweep when I moved in, the ground is covered in dirt in debris now.There is also an extreme rat problem. I am moving immediately.

I do not recommend. If you rent here, bring a broom, and leave it in your unit. Also, have multiple de-humidifying products and expect no accountability for any wrong doing by staff...Oh, and prepare for big rats!

Bethany was so helpful getting my unit!

Bethany and Linsey was Awesome! Very personalable with a positive attitude, they showed respect for the customers, active listener, and made sure they knew what I needed & was able to answer all questions without hesitation. I feel comfortable with this location. As soon as I made a reservation via internet Lindsey called on the phone, was very helpful and they stay on top of making sure your appt is set and someone being there to help you.

Everytime we come here and see the new manager Bethany she is always so cheerful and helpful! Go see her, you won't regret it!

Thank you Bethany for everyrhing!

Bethany was very very helpful..she answerd all my questions knowledgebly and was very welcoming..this place has my bussiness for life coz of her..

I came in to public stoage today and they helped me professionally and quick fast and they deserve a raise. Lindsay and Bethany were awesome. I would give them both $25 or more an hour more raise. Great customers service!!

Bethany was very helpful, Many Thanks!

I've had my things here for a long time now and I've never had no problems love it

Madison was so nice and kind on the phone. Super happy she was the one I was speaking to. Moved out yesterday and it was my first time using a public storage but she was so helpful and informative. I felt bad I came 30 minutes before close but she had a smile on her face and answered all of questions. She was so helpful, i NOT once felt like a burden to her even though it was closing soon! Hope to see her often because she was so kind.

Madison did an excellent job today, great customer service, took care of my storage needs fast and easy!

Madison has been a great help to us, very kind and friendly, explained everything well. Would love to refer friends and family to her!☺️

Madison ( she is so great helping and explaining)

Madison was amazing I totally got my storage with her :)

Madison She was very helpful.She explain very well in detail for us to understand.

Madison was great, very helpful, and I really appreciate her service.

*** Bethany*** THANKS I'm sure we'll cross again. I do alot of business with Storages facilities. As well as being a customer ar more than one location due to the nature of my what I do. With 40 years dealing in this industry the old school Custoker Service and going the extra mile used to be the Rule.. Now its not even the exception.. More like hitting the Lottery.. Bethany went above and beyond and didnt have too, in fact it could have been a real bad day. But "Bethany" came thru went above and beyond. What's more impressive. She solved the problem before she even brought it to me! Customer service 101- Customer is always Right.. Rarely but no matter what if you can make their experience like they matter and you care.. That's the secret!

Madison was very helpful and explained a lot for me, helped make my move in easy today.

Madison was very friendly and super helpful, great customer service, made my move in EZZZ

Madison was really cool, better then most I've had over the years at storage facilities. Look forward to seeing her around 🤙

Bethany did an awesome job helping me out. She's very knowledgeable about your storage.

Today, 3/18/22 I was moving stuff out of my storage unit and I cut my finger horribly bad. The site manager, Mary, just happened to be walking by to see what happened. Out of concern, she ran to the office and brought back a first aid kit, and rendered first aid to my injury. Mary was extremely helpful, very professional, very pleasant to converse with, and has a heart of gold. What this world needs is more people just like her. Thank you very much, Mary❤❤❤

Very helpful when we had an issue (nothing they were responsible for)

Been a customer for 10 years and never had a problem. Manager DAVID and HOPE at location 20606 in Kent, WA were able to reduce my rent when I needed it most. Safe, secure facility, with greater people running it. 5 stars!

Adria was very helpful and answered any questions I had. Thank you 😊

Okay

Adria es una buena persona y tiene un buen servicio al cliente :)

Finally this place is starting to up their game regarding security etc. Adria is super helpful and on top of her game!

I think adria was excellent what she does and she is always helpful if you have any questions or concerns about anything and she always listen to you what you have to say

Adria was a wonderful help today took her time and helped me with alot

My Mom needed a quick storage fix and they came through. Excellent customer service and great prices. No more worries! Thanks Guys!

Adria was very helpful,friendly and went way out of her way to assist me being im computer illiterit.

Adria is excellent.

Adria an excellent service. 10 star rating. Thank you Adria for your great service.

Adria is such a great help! Helped me choose the right storage to store my belongings temporarily while we plan a funeral. She’s superb

Abria was very concerned,helpful and making sure I was comfortable being a customer there ,She goes all out.Thank u Abria

Adria was very helpful and took the time to help me with my needs of storage.

Adria muy buen cervicio ecelente persona

Ariel is the best! Great service!

Hands down great customer service from Ariel. Went out to help me even before I asked for it. Place is orderly and clean. 5 Stars*****

Wonderful customer service especially Ariel, my first call was with Ariel and she was very helpful person. I rented the first storage then the second one and and now I rented a new one and every time Ariel assisted me and she made everything easy ,she is professional in her job.This public storage is nice and clean. Thank you very much Ariel for hard work.

Customer service is fantastic. Clean and well lit.

Run down and outdated

Terrible. Unit got broken into twice. Not enough security. Don't put anything of value in there or better yet don't put anything in there at all unless you want it stolen.

My first contact with Melissa on the phone was so helpful. I had requested the wrong type of unit online and she helped me with finding the one I was in need of. Then Ariel at the storage facility office made the process super easy to sign up for my unit. Highly recommend this storage facility.

Great price and friendly costumer service! Ariel was really helpful and got the prefect unit for me

Cules son los precios

OK to save your things

It's ok staff is chill not all in your bussiness even stayed little after close and was fine with it only 1 lady is a by the rule employee no exceptions everyone else is a great employee even helped me get a better deal on my units only thing I dont like is this 6pm close time dont know why it would matter on what time closing should be what's that ha e to do with the covid problem

I just got back from Public Storage and Ariel was really great. She was kind and got me everything I needed. I hope everyone is like her. I appreciate her service!

Alex was very nice and helpful

teuila is awsome !!

Teuila showed me a few units today. Great and friendly service and made the process very easy! A+

Ariel is da bomb 💣 digity

The best place for your storage needs.

Maria was awesome, she got us everything we needed, our unit was a good price. Overall our experience was worth the 5 stars.

I highly recomend renting at this location. Excellent service and they provide you with everything you need. Ariel is great and helpful! She has great customer service!

Liz was great

Ariel is very friendly and has such customer service. Defiantly would recommend this location

Ariel was the best associate I've dealt with😀😀

Ariel is the best! She’s super helpful and nice. I give her 10 star ☺️. The other location by Kent des moines I think the old guy is a manager his name Bill at first he was a nice guy and helpful.. But the second time we came back we’re asking some questions and buy some boxes he was so rude and give some hard time, is not a good customer service. We thought he was a nice guy.. 🤔

Really good people management is excellent really helpful

Working great! Good space.

Ariel was amazing help!

They r so awesome

Ariel was so helpful & welcoming. Units were well maintained and the service was professional and on point. The contract was a breezexa n.v d I was out in a jiff..so convenient for storing my documents & items needed when I have urgent travel as they are in close proximity to the airport.

I Have 2 Storages @ 2 Different Locations. The Manager @ The 252nd Is GREAT... Ariel. Butt The Male Manager @ The 272nd Location ais MEAN & RUDE!

Thanks for the help Liz

Thanks Ariel for the Great customer service.

Ariel was great. Answered my questions and very helpful.

Ariel is the best! She explains everything so well, i couldn't even think of any questions. Great recommendations and a clean facility! The moving packs are great! Truly recommend that product to any and all movers!

Ariel was super helpful with my move in. Offered me many options to keep my property safe during my stay here. Property was very clean compared to other facitilities I had looked at. Thanks again!!

Ariel set us up with our storage and checked us out when we were done. Very nice and informational. Thank you!

Stopped in to get some prices of unit because I’ll be moving soon. I wasn’t ready to ready quite yet since we are not moving for a couple months. But Ariel was amazing. She explained everything so clearly. She took me around showed me units and even showed me packing supplies I may need. Thank you for such awesome customer service!

Prices always going up?

Bathrooms weren't open

Assisting two senior citizens downsize, move to a different area and identify suitable Public Storage in the Des Moines area provided an insight into the varying standards associated with Public Storage facilities. Fortunately, after a series of disappointments, Ariel and Liz at 25700, Pacific Highway S, Kent provided exceptional service. Engaging, friendly, professional, courteous and 'on top of their job' they represented Public Storage in the best possible way. We also noted that Liz had 'gone the extra mile by clearing overnight trash from an adjacent property to ensure customers were greeted with a clean and welcoming environment. 'Old fashioned customer service'. Thank you Ariel and Liz.

Ariel helped me with the process. She was very nice and the process was very quick and easy. Would recommend to anyone moving!

Air Eel was great. Much more nice then others 🥜

Ariel does an amazing job helping me and keeping me as a customer. I appreciate everything she does. Very helpful and kind

Lisa was the one that helped me and my cousin. Great service and great conversation. It was awesome I highly recommend for people to come to this storage unit. She tried to find the cheapest and closest unit for me and my cousin. We had a long conversation about Korean drama which was awesome. Definitely a great storage unit place with great workers.

Ariel was efficient, informative, low pressure with an amazingly cheery attitude. I walked out with the keys to a unit that will meet all my needs and extreme confidence in my belongings safety!

A little spendy check around

I recommend this location because Ariel made sure I got exactly what I needed and is one of the best customer service people I've met. Thanks for the great customer service. Property is well taken care of.

Ariel did an excellent job with helping me out

The property is standard and on par with other Public Storage locations. Property manager Ariel was fantastic in the process to help us obtain storage space. She even looked up other locations to assist us when she didn't have any space at her site. We ended up renting at this location anyway and partly due to her excellent customer focus. I highly recommend this location.

Ariel is very friendly & gives the BEST customer service. This is a FANTASTIC place to store your property. Every time I go to make payment she remembers me even when it has been a few months from the last time I’ve seen her. She is very informative about the property & the tools they have to offer for their customers. Thank You Ariel for all the help you give to your customers.

Shayla was very good at explaining all the details of renting one of her storage lockers. Also has a really pleasant attitude.

Shayla did a great job and answered all our questions and concerns.

Shayla did a wonderful job and had answers to every question. Wonderful place friendly and I'll recommend to friends and family

Lisa was a new employee just thrown to the wolves in the middle of the snow storm. Despite the chaos of being new and alone and grumpy new renters she kept her hospitality and most importantly her sense of urgency. She may not have known all the ins and outs of how everything ran around there yet but she handled it well. She upsold on a better lock and insurance in a polite and caring way which I appreciate a great deal and ultimately was my reason for purchasing as opposed to most pushy up sells I’ve experienced in the past. She genuinely cared about my belongings and wanted to assure I was protected. Thank you so much Lisa and I’m happy to be a renter at this location.

When it snowed, they held your belongings hostage...you couldn't get in

Ariel and Lisa were both super informative and helpful when it came to renting our storage unit. They provided excellent customer service. I would highly recommend renting at this location!

Even with my difficult situation of getting evicted on short notice, Lisa was the most helpful person I have ever dealt with at any Public Storage. She made me feel like she was helping a friend, so much more than a customer. She answered any and all of my questions, and I would hope Public Storage would want to hire more amazingly wonderful staff like Lisa! :) thank you so much for everything

Clerk was courteous and very helpful.

Ariel was very helpful! Thanks for everything!

I've had good experiences with them.

Ariel was great and fantastic in helping me this morning. Thanks again for helping me get the unit I need!

Nice people, clean safe storage.

Shayla's been awesome this morning helping me get a unit

Ariel Ariel was very awesome and I recommend this place and her service.

Ariel was amazing and helped me out somuch

Horrible and rude employees both on the phone and in person. I was a day late and was charged $20. Then they charge $80 a month for a 5x5. Seriously??? Then on top of that after giving them a required 30 day advance for vacating I was charged for a whole 3 days before the due date if I was to stay another month. Save your money and go elsewhere.

Ariel is always pleasent and helpful I enjoy come in here

Ariel did and has done an amazing job with helping me. Thank you so much

Ariel is extremely helpful and attentive.

Ariel did a wonderful job helping me get my unit and protecting my goods

Lori was very friendly/kind from the start. She gave a very detailed explanation of the entire process. She was also quite personable and recommended several products that can protect my belongings.

Very thorough and helpful

Ariel did an amazing job today. I'm happy with my unit

Ariel did an amazing job helping me find the merchandise I needed to! Great location as well and wonderful customer service.

Professional and very helpful

Maneger is great

Ariel did amazing in helping me find a unit

Ariel helped out alot. Great service was provider. She is super happy and friendly.

Adriahna and Ariel did amazing. Very helpful

Ariel has been so helpful im a happy customer

Ariel was really helpful and wonderful to work with.

Ariel was kind and helpful. Good service.

Ariel was so nice and wonderful! Extremely helpful and knowledgeable.

Ariel has had great customer service witg me. She has been so helpful and great.

Ariel is the best. She has helped me with everything. She’s really nice and helpful. I feel like I can go to her for anything.

Excellent price, fabulous service!

Ariel set us up today and answered all the questions I had. She was very personable and we had a great chat while walking to my new unit! So far so good!

Ariel did an excellent job. She found a unit I needed and understood the needs i needed. She true my was a great person to laugh with.

Ariel was very friendly, helpful and efficient in getting me set up for a new unit with their move in special much appreciated!

Erica was a wonderful help. She knew exactly what I needed and was able to help me get it. Thank you!

Lady on shift was nice guy was really rude.

Tiffany is amazing. Helped us with all of our needs!

They have they have a great stories are they keep it clean and have a little rat things out on my things out in case the might come over after that yeah it's a good place

Super helpful with my lock today! Thank u!!!

Ariel and Stephanie are awesome.

Fantastic customer service! Erica is all smiles and positive energy, making it a warm friendly environment. I feel great about having my stuff stored here.

This is a great storage location. Ariel is very friendly and helpful.

Shayla & bill were outstanding. They made it easy for me

Erica always has a smile on her face and is ready to help. If you need storage in the area this is the place to go!

Ariel help me get what i wanted, very happy, didnt take long at all. went over extras are really nice to get

Ariel did a great job.

Excellent customer service. Erica was very helpful. I would definitely recommend this place.

Ariel is awesome! Always patient and helpful! Know me by name!

Ariel was quick, informative and polite. I was expecting 30 minute waiting time but she was super fast and efficient. I'd definitely refer my family and friends to this location.

Very good customer service .

Ariel is excellent and vert knowledgeable.

Ariel was very nice and extermely helpful

Ariel did a excellent job

Ariel Excellent service.

Great customer service . Relariel was very helpful .

Great customer service

Ariel was helpful and i wasnt planning on renting today but im happy i did! Wonderful customer service

Ariel is great to work with.

Very clean and respectful. Ariel was very helpful.

Aries did an amazing job helping me with units from auction.

Ariel was very friendly and accomodating explained the costs up front, very helpful the entire time

Same problems as some of the other reviewers. They did not honor the special from the website, and I called to get a reservation and was told there was a climate controlled unit. I had to temporarily store some musical instruments. When I arrived with a rented truck full of equipment, they told me they didn't have any climate controlled units. I had to settle for a tiny room that used to be a bathroom for $89 a month, which I thought was steep. I had to get the truck back, so we went ahead and left the equipment, but came back for it fairly quickly and vacated the unit. The lady we dealt with at the location (Jennifer) was very nice and helpful, but that didn't really change the circumstances and the fact we had to leave a number of guitars and other delicate instruments in the cold. Probably would not use again. Everyone was very nice and understanding, but that didn't make the situation correct. Had I been told by the customer service rep on the phone there were no climate controlled units, I would have made other arrangements.

Chima was very helpful kind and considerate and a good sales person to she got me to buy a lock told me all the good things about the lock and how it is better than most she's a good fit for your company you need more associates like her

Raiel did an awesome job ...thank you

Jennifer was a very sweet person, great customer service!

I was a mess going thru issues, stopped by your office. Jennifer made my experience a real blessing. Jennifer I Am going to remember what a kind Lady you are. The phone calls from you to see if I needed anything. Thanks for your time and effort you put into my experience with Public Storage. Best of wishes in San Antonio, Texas, and enjoy the firearms. Thanks Bill the happy guy.

Jennifer was super helpful and got us into the perfect unit fast and easy! Fantastic help and we're very satisfied!!!

This is a great place to rent from. Very professional and helpful. She was very professional and a joy to have help make our move less stressful. Thank you Jenniffer for a great job.

Receive awesome service from the store manager Jennifer and Chima. Will recommend this location to anyone wanting to rent storage space.

muy bueno Jennifer was helpful

She's really nice and make a nice work with Jennifer

The staff was amazing! Thank you for all your help Jennifer and Shyrika!!!

Everything was good Jennifer was a great help.

I am recently moving and in need of a storage space. Everyone knows how stressful moving can be. Darron the property manager was the definition of customer service. He was Informative, kind, and helped put my mind at ease. I would absolutely recommend his services to my closest friends. Thanks darron.

Jennifer got me in a storage unit quickly and was very nice and wasn't a hassle to get in!

Thanks Dan for a smooth transition! Great job!

From the first phone call with Jennifer, we were provided with excellent service. Dan was spectacular! You can tell that he takes pride in his job.

Dave was great. Showed me the unit, was clear with contract. Was even cool about me calling my insurance agent to see if I had existing coverage for storage. Office was clean and organized too!

Dan was helpful and made this easy and quick!

Dan was helpful and made the move in easy.

Got my storage unit today from Dan, and he made it a very easy decision for me to pick one here. Asked me what I needed and helped me get in and out because he knew I was pressed on time. Thanks for your help Dan!!!

Tina was very friendly and helpful

The manager Shannon was great to work with, as she was very helpful and friendly. She went through and made sure the unit I wanted to rent was the appropriate one for the items and belongings I wanted to store. The only problem I came across was that you have to buy insurance for the items you are storing, and it doesn't seem to mention that on the website anywhere. All in all I am pleased with this location and would recommend.

I was in there the other day and ariel wad amazing. This girl has very good customer service skill. She is very friendly and kind. This girl deserves a raise! It is hard to find customer service reps like her these day.

Move in was a breeze. Easy to pull up to my unit. The staff are friendly and help up.

Ariel did an excellent job

Ariel the mermáid is amazing !

Sharon is a very good manager

Brian is the best

Brian is awesome

Brian did a WONDERFUL job! Simple & fast process. Love my storage unit!

Brian was specular. He was very helpful and exhibited awesome customer service :)

Fantastic attitude really helpful got us the unit we needed in less then 20 mins cheers Brian

Booking with Brian was easy. Friendly service, prompt, and got just what we needed!

Brian was super helpful! The site is clean and well accessible!

Brian is the man he got me and out in time and I was happy with what he had to show me

Brian is the best

Kylene the property manager very good and co corporate

Kylene the property manager is the sweetest person I've ever met. She's always here to help and that means a lot when you're not in the best situation. She's very professional and I would recommend everyone to use this public storage. If I ever come across anyone needing a storage unit I will definitely recommend this public storage. If I could give 100 stars I would. Her service is outstanding!

Kylene is great lol

Used to work for this company and would just like to say that Im super impressed with how much this facility has improved! Kylene and Brian are always friendly and helpful.

Kylene the property mgr was excellent. Very helpful. I really like that thw cuatomer comes first! Thanks Kylene!!!

Kylene has very good customer service skills!!! She's great and very helpful!!

Kylene is great and a good help.

Very good

Wish fences were a bit taller but costomer service is nice

Fast and easy, thanks Kylene

Kylene is super nice,excellent service at a good price

This public storage has a awesome guy named Brian, he was

She is the best

Kylene the property manager is awesome and full of smiles

Brian. Awsome, and nice property

Brian was amazing

Brian was great

I showed up to pay my bill Kylene was on break. She said she would clock back on so I could pay and be on my way. The storage is under my husband, she new his name and his storage with out looking! She gave me great customer service along with the information to pay my bill online. I work in customer service as well it was great to be greeted with a happy voice and friendly smile. Thanks Amy

Kylene the manager was great

Kylene was great! She made me feel comfortable right away, showed me the deals and was quick and polite.

Samantha and Kylene had been so helpful during our stay at Public Storage

kylene is awesome

Very good. Kyle ne is wonderful

Kylene was awesome helping me with my last minute rental. Close to my house. Thank you very much.

Kylene. ....have been with her forever. ....always helpful.....professional in every way....bright and cheerful. ....very knowledgeable. ....awesome.

Sophie was excellent! She was very thorough and went through everything with me. And, at the same time she was very efficient. The check in process went smoothly and quickly. Great location, very convenient.

I have been storing at this property for a few months now. Kylene the property manager was amazing. Found the perfect size unit .

Kylene gave great customer service with a smile.

Very happy the people who work here are very nice and helpful the girl who helped me at the front very nice jo thank you

Kyrene is amazing always smiling and extremely helpful. Great customer service.

Kylene was very helpful and I'm satisfied with my unit I am confident in storing my life long treasures here...thanks again! :)

Kylene was very friendly and very helpful i will recommend this public storage to family and friends

Michael and Kylene were super friendly and extremely helpful, absolute pleasure to do business here.

above and beyond and friendly and helpful your employee Jo was assume l ! l

A+ Super Customer Service! Joy was extremely helpful with all my storage needs.

Kylene is awesome. Always helpful

My things felt secure and the service was fantastic!!!

Nice facility and good customer service manager on site was very helpful and knowledgeable friendly location would recommend.

YES! My experience so far has been fantastic! Kylene called me within minutes of making my online reservation and set me all up. When I arrived at the appointed time she was ready for me and obviously prepared and knowledgeable, giving me accurate information and great hints about storing my stuff. I feel that my odds & ends will be safe and secure at this location.

awesome person and place to do business with. thank you kylene.

Kylene was great. Keep up the awesome customer service. Thanks.

Kylene is awesome

Mike was so very helpful. We were frustrated as to the actual size we needed but, with Mike's help we decided and it was perfect down to the last box!! Thanks Mike... From Alvin and Judith

property manager kylene was very helpful when I came in to buy a moving quilt and boxes

I have had to use many storage facilities in the past but this one was the best! The staff was awesome, very friendly and helpful.

Kylene made our transition in picking out a storage unit; a very smooth one. She has a charming personality with great customer service skills. She is always friendly and answers our questions plus she solves the challenges, right away. My wife Brenda and I was always noticing that she was always cleaning or assisting customers. I have use Public Storage before. On each visit, we met a different person or didn't see anyone. Kylene is a very special person and always made our visit pleasant experiences. PS She always came to say hi to Oliver our Yorkie. Jim & Brenda

Kylen was a great Customer Service Rep. at the Kent store. Friendly and helpful in every way, always a joy to talk to.

Hello everyone thinking about using Public Storage soon or in the future. I have had several storage units in the last 10 years and by far the people at location number 20606 @ 25700 Pacific Highway South in Kent make it easy to store your extra junk or whatever you may want to call it. Kylene is the property manager at this location and shes the main reason i am writing this review and recommending this location. When Kylene has her day off then Mike is there to take her place. These are the two most friendly and helpful employees I have come across in the last 10 years of renting storage units. Hats off to Public storage for hiring such great and helpful employees.

Would highly recommend the facility at 25700 Pacific Kent, Wa. The manager Kylene is always pleasant and asking if she can be of service. The outstanding aspect is that she remembers her customers names. I am very impressed because this type of service almost seems to be non existent nowadays.

amazing people

I had a great experience getting a unit here. Everyone was really helpful. Going through a stressful transition in life and it was nice to have one less thing to worry about.

I am a long term public storage patron and have always had very positive experience with the public storage company . The current storage unit i have now is perfect and made so because the manager at this particular public storage is so professional and courteous . She has made it so easy to feel that my possessions are safe and protected and bent over backwards to inform us if we were late and made the process of getting through any system problems that happened easy because she cares so much . We do not live in the area and are only storing our things to keep them safe she lives on site and keeps us informed . Her name is Kylene and she will treat you as if your the most important customer in the world ! We would love to open our own storage facility and steal Kylene away how fortunate public storage is to have her and her family caring for their business and how fortunate for me to have her looking after our possessions ! With love and deep respect from our family to the public storage family THANK YOU SO MUCH !

this is the second time i have used this location in a span of 6 years. when i first called i talked to wendy.. when i came in for the first time to rent and for the past 4 times over the months i have been welcomed by kylenes friendly face..always helpful and personable... i had a problem w my lock after hours and she was like why didnt you come knock on my door? you know where i live!!! LOL.. i woiuldnt do that because thats her family time but its really nice to know that if i am ever in a jam again i can depend on her.. thank you.. danya pardo

Came in to get boxes yesterday and kylene the manager was very helpful. Not knowing what I needed she helped me get the correct amount of boxes. Thank you will recommend to my friends.

Manager on site is very friendly, helpful and professional. Site continues to be clean and accessible and a pleasure to frequent. Concerns over safety of belongings in storage are few. Very well run organization. Five star rating w exception of recent rate increase!😀

Prop mgr is soooo profesional and expert. Se r vice is prompt and efficient and we have everything we need to make a move. Appreciate your service... its made easier.

Excellent service! Was in and out quick, the lady that works there was so friendly, efficient, and professional! Love the deal I got, storage unit was clean. Definitely a go to for your storage needs!

Good customer service. Thanks Wendy and Kylene!

Brian was Fantastic and showed us to our storage fast! We got what we needed and now we are on our way!

Great service by Kylene.

Brian is nice guy！ cool！

Brian was very helpful. Made the process fast and easy. Would recommend these guys any time!

Brian was a pleasant and curious employee: l pl Imm@highly recommended

Came in to rent a space today and Brian, the manager, was very helpful. Great experience!

I was help by brian. Real fast experience person made sure we had everything we need it. Thanks!

More than anything Kylene is a professional who provides all the relevant information. We have just started our rental agreement, and so far, so good!

My experience was great. Kylene was great and super friendly. She made it everything a breeze.

I love this location on site manager is great. I have used both locations and had bad experiences and poor customer service. This site changed my opinion of public storage termendously. Thanks for kaylene for making my experience great and all the hard work u do.

They were understanding when I had a problem with my credit card payment plan. Thanks.

I've been with Public Storage for almost 5 years now and I've always felt safe with my belongings stored at Public Storage,And both Kylene and and Chuck are always courteous and very helpful.thank you Todd DeLaughder

Kylene the manager is very nice and happy person and a im very happy at this location..

This location is very convenient! Kylene is most professional and kind. She worked with us to find the best bin at the cheapest price for us. We highly recommend this storage facility for these reasons and the safety factor of this excellent facility!

Awesome service!! Kylene was very helpful and sweet!! Thank you!

I would just like to say the management at this location was incredibly helpful, Brian was more than kind and helped me find everything i needed. I give this store my top rate in customer service, I will recommend them to all my friends! thank you!

Kylene is the first public storage employee that remembers my name. Top notch customer service from her.

Kylene is an excellent customer service representative, I have been a customer for over 6 years and when ever a question or problem has come up she is right on the ball! Friendly courteous professional couldn't ask for better! If your looking for a safe, friendly, reliable storage service, look no further!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Tom

Kylene was very helpful with signing me in and familiarizing me with the facility. Moved from another PS and from first impressions, am happy I did. I would recommend the facility.

I had an awesome experience here. I was struggling with something and the man on shift Brian was a huge help. I will recommend to all my friends

The property manager kylene was helpful and will recomend her company

This location is amazing ....prices MUCH better than the storage place near 272ed and the gal who runs the place...WOW She is great making the whole experience very pleasant and smooth ...Kylene was very pleasant to work with.

I am a long time customer at this PS site, due in large part, to the friendly and professional treatment I've always received from Kylene. She keeps the facility tidy, but most important, monitors the units to help keep my belongings safe. I appreciate Kylene and intend to remain her customer.

this storage sight is wonderful clean and always happy faces working in the office kylene is a great manager she is always very helpful and always has a smile on her face great place to have your storage.

I came back to public storage after I had some bad issues with another property. And Kylene was happy to help me with getting a new unit and any questions I had. She is always friendly.

Savina is really helpful and nice. Very friendly to people.

Life at times is difficult but even when moving Kylene is a bright spot in my day. Buying supplies, answering questions, or sharing stories, she is a real treat to do business with. When I had employees like her, I tried to help and mentor them to be a their best because it reflected on my organization. Good people are hard to find and keep. Value the good ones.

My experience at Public Storage with Kylene has been only good. The property is kept clean. I am happy to recommend this location to my friends and family.

I've been a customer for 2+ years , half of that I was overseas and my stuff was secure for the duration. The manager lady , Kylene is nice to me and has been very helpful , as I am slightly disabled. I am very happy at this location.

I am happy to say Kylene is great!!! Every time I have had to go into the office she has a smile and a sweet disposition. She is kind, thoughtful, and really cares about making sure you are happy with your experience. Moving is not fun, but having someone that sincerely tries to help "the customer" have a great experience is fantastic!!!

Tess has been great helping me obtaining n maintain my storage unit. she has always been there to answer questions n concerns. I feel n see her treat me and others like humans n not just a customer but on a personal level. I seen here training others in a professional manner n treats the new employees like they have been part of the public storage family for years. Jason helped me in a good n professional manner, I just met him once but he seems like a nice person. I give store 26805 very high marks.