Public Storage Self-Storage Units at 25700 Pacific Highway S, Kent, WA

EXCELLENT SERVICE

Peter great service . Very fast ! Thank you

Customer service with Nicole was excellent. The process from one unit to the other was super simple. She made it easy transfer. Excellent customer service and great clean unites.

Nicole is an awesome employee. She's an angel she helped me a few times and always helpful

Nicole was so helpful today. She answered all my questions.

Nicole helped me to get into the perfect size for my needs, and helped me find the right location. I'm so glad to have found such a gem. Very happy with the service and the smile.

Was great customer service exelant with customers had three in office sa.e time took care of all of them efficiently

Peter was a great help for me today. He called to tell me my unit wasn't locked properly, and fixed my lock. Great customer service.

Very Good.

Peter gave me great service. He gave me all his attention. He showed me a storage and I am so satisfied plus I got the holiday special.

Peter is awesome. Smooth and natural process. Thanks for everything!

Nicole 5stars. Fast straight to the point..n a kids person..nice job!

Service here was fast friendly. And nicole with no h was very helpful in my time at your public storage.

Nicole has Show Me Awesome Service She has made me Day . Thank you .

Nicole is a great worker and she has helped me above and beyond expectations ..Everytime I had a issue or a misunderstanding about the fees or whatever the problem was she handled it in a professional way and always made me smile and she is a very good worker and very lucky to have her as a worker

I enjoyed the stay just wish the hours of operation was longer

Nicole was amazingly helpful, God sent. Her customer service was extra ordinary. I truly appreciate the experience.

Today had a major issue with my unit, and I was fortunate enough to have Nicole assist me. Nicole was the epitome of kindness and compassion. She listened attentively, showing genuine concern for my situation, and immediately set to work to resolve the challenge I was facing. Her approach was not only professional but also incredibly empathetic, making what could have been a stressful experience much more manageable. Nicole went above and beyond to ensure that everything was addressed to my satisfaction, displaying a level of dedication and commitment that is truly rare in customer service today. It's clear that she truly values the well-being of customers, and her efforts significantly impacted my experience in a positive way. I am immensely grateful for Nicole's assistance and would like to commend her for her exceptional customer service. Her compassion is a testament to her outstanding professionalism and the high standards she upholds in her work. Thank you, Nicole, for turning a challenging situation into a positive resolution. Your hard work and dedication are truly appreciated!

Nicole is very experienced and helpful. I was able to get in with no problems and with understanding. I recommend this place for its price and great staff.

Nicole great service always take care.

Nicole handled all of my needs timely and with a friendly smile. Great place, love to come in and see her again.

I just rent a storage here and price was very good, Peter help me and make sure everything was set for me before I leave the place. I am already loving the place!

Good management!

Fast and friendly service Thanks for your help Peter

I had a very good experience with Peter, very patient, excellent personality, he deserves all the stars

Peter was an exceptional individual. Very friendly and prompt. Extremely informative and made the decision to rent easy. Thank you!

Peter was very pleasant and explained everything very clearly.*****

I definately recomment this place. If you need a storage look for Peter. He handle everything you need so smoothly and his a very kind and nice man. Appreciate his service so much.

I had the same problems as Leslie B….rat infestation, rat droppings and urine everywhere, ruining a bunch of my things, dead rats….rate jacked up from $115 to $384 over the course of my rental….promise of rate decrease that actually became an increase….management giving lame excuses that they only do what the computers tell them to. I be actually called the office anonymously for the rate on my sized unit and was told it was $215! But, their SkyNet system told them to charge me $384. See attached pictures for rat evidence. Don’t rent here, at least not until humans actually start managing the place and the health department shuts it down to get rid of the rats.

Nicole was very nice and such a hard worker. but the lady over the phone was absolutely atrocious. She showed no manners and spelled my name incorrectly then had the nerve to get an attitude when I tried to correct her. She left out the insurance fee otp and tried to take down my card information and charge me, saying it was only ( $70) without even telling me insurance is mandatory (another $170) Do not trust calling over the phone to that evil lady. Go right in to speak with Nicole and she'll set ya right.

Took his time no rush and very friendly explained everything in detail

I definitely recommend this location! I totally forgot to get his name but the guy who helped us out was very helpful, explained everything in detail and was very patient with us even after we had so many questions. He explained to us everything we needed to know of how to get around the storage. And he even showed us how to use the app. I left feeling very confident about my new storage unit.

I had a massive rat infestation in my unit with holes chewed through next unit’s walls into my unit and found massive amounts of rat droppings and urine all over my stuff. Moved stuff around and found living and dead rats everywhere. Also, don’t let their ‘low rates’ fool you either. My rate started at $115/month but ballooned to almost $400/month over the course of my rental. Plus, they raised my tent twice when I was told my rate would be decreased! When I asked about this, site and district manager both told me that it was due to their system’s algorithm determining my rate. They don’t bait the rats, but they definitely bait and switch everyone who rents there. The place is a corrupt public health hazard.

Felt very comfortable renting from here. Manager is really nice. I like the security.

We’ve had a rental here for 5 or 6 months now and it’s been perfect. The units are amazing and the service has been even better. Peter is awesome and helped us with everything we’ve needed.

It's Good Atetntion

Peter, Was awesome!! So Convenient! Thank you for your service Peter

I came in the store with an access problem And a account question about payments. Miss Dawn at the counter stepped in and easily answer the questions and problems very easily. I want to thank you for having Don here to help me Richard

Excellent service by Peter.

Great customer service

We were trying to take care of an administrative step at another Public Storage location, and kept running into obstacles. Peter went out of his way to meet us at his location, take care of it, and provide outstanding customer service - even though it wasn't even his responsibility. Really appreciate it Peter! Your employer is lucky to have you.

She was great for me so she explained me everything very well she is cool

Peter runs this place like a ship. Top notch security system. Everything is neat and tidy. The price is beyond competitive. I actually feel safe storing my gear here. I highly recommend this location.

Liza was very helpful with my transfer. Great customer service.

Reka was awesome! Thanks for making the set up easy!

Peter is professional, kind, knowledgeable, and very helpful. Best customer service I have seen in a while by Mr. Peter.

Property manager Reka was very considerate and nice, VERY PLEASANT. If you're thinking about extra Space this is the place.

Clean, well-maintained, helpful staff, fair prices for decent sized spaces. The best review I can leave is that I had a storage unit here for a year, didn’t need it anymore so ended my rental, and then came back when I needed a new space.