Public Storage Self-Storage Units at 4041 124th Ave SE, Bellevue, WA

The long line to get access to a single cart that was occupied by a single tenant for over an hour! Don’t store there unless you have everything to move your stuff without anything provided.

⭐️⭐️⭐️⭐️⭐️ Fran was fantastic! He was quick to answer my questions, listened patiently, and helped resolve my issue efficiently. It’s rare to find someone so responsive and genuinely helpful — he made the entire experience smooth and stress-free. Thank you, Fran!

Myla (the storage manager in Factoria) is a true saint - she was incredibly helpful for me as a first time storage unit renter, and also helped my sister and father with a drop off. she explained everything, printed out documents, walked up and down the units with me - I haven't had help from someone at this level in a long time. fully recommend a spot here!

I had the pleasure of working with Mylia who helped very smooth storage rental process

Raised the rates 78% in about 14 Month period. don't expect to be here long term without rates being pushed up constantly

Mylia was amazing and very helpful. Made everything super easy and quick for us.

Mylia was fantastic! She went above and beyond to provide top-notch customer service. Not only did she guide me through the entire process, but she also made sure the area was spotless. If you need storage, I highly recommend reaching out to Mylia. She’ll be more than happy to help you out!

Mylia is extremely friendly person.Thank you very much!

Just called the place to enquire about pricing. Such a simple question - what will a 10X15 unit cost me for a year, with all the fees and taxes. Impossible to get a straight answer. Just impossible. The sleazy salesperson kept giving me marketing talk going round and round, asking me unrelated questions. I just want the darn annual cost, how complicated this can be? 'I will find you the best deal possible'. What is your pricing strategy that you have to 'find' deals? Do you adjust prices based on skin color? Credit score? The accent of the caller? Terrible business practice.

Updating past review! Thank you Mylia for your continued excellence customer service. I left my debit card on counter when buying boxes and Mylia ran out after me to return it after helping load boxes in my car!! She is always so positive and delightful and I retun again and again whenever I need boxes just to see her!!! Thank you again Mylia!!!

Jacob was incredibly helpful. I appreciate his thoughtfulness

My daughter's have rented here and always are helped by Mylia. I can't begin to describe how wonderful she is and how welcoming she is to everyone. She is the best thing Public Storage has to offer! Thank you Mylia for everything!

I have rented a unit off and on from this location for years. First they will raise your rent every 6 months. Trust me it’s a scam. Second, my there door lock to my unit went defective and I can’t get into my unit. It’s been over 5 days and I’m in the process of moving. The location manager is unavailable and I have wasted many hours on hold trying to beg them to drill out their own defective lock. I don’t know whether to shoot the lock out with a 12 gauge or have a lawyer crawl up the owners rear. Total run around. I AM PAYING TO BE LOVKED OUT OF MY POSSESSIONS. Avoid this place at all costs!

Jacob Alling did a wonderful job. I really appreciate all his help

Mylia at this public storage location was amazing to work with, I’ve had multiple public storage units in the past. And by far this is the best experience I’ve ever had. Great prices for the Bellevue area.

Pretty good internet

Mylia is an outstanding employee. She is also helpful and kind Property is always clean and inviting. Her laugh and positive attitude makes my day!!

Outstanding customer service. Mila was awsome

Thanks for all of your help Mylia!

Working with Mylia to help understand and resolve my storage needs was great! With her experience and expertise, I was able to substantially reduce and right size my storage expenses. I highly recommend working with the good folks here, especially if you are lucky enough to be helped by Mylia!

Best customer service I have ever received from a storage facility. Mylia went above and beyond to help me. She was very professional and had an upbeat positive attitude. Highly recommend

Mylia did an excellent job helping me

Mylia made my time using this property truly wonderful. She took such great care of us and I always knew my stuff was safe. Would absolutely use again if I move back to the area!

Melia was awesome at helping me out - definitely recommend this location

Mylia is the best… super friendly and nice storage is really quiet, secure and clean… located behind target over in factoria

This place is beautifully run by the manager Mylia. She is very conscientious and extremely attentive to customer needs. She is always very courteous, provides me and my daughter with highly professional support. Whenever we need information, she is easy accessible and replies immediately whenever we have questions or needs. Due to the fact, I’ve been traveling and working many places in the USA and internationally dealt with many storage locations. This place is the best in the area, and kept really clean and organized. I have valuable things that I want to take care of and we could not be happier with Mylia, and this location.

Mylia is Awesome

Mylia is so wonderful to work with! She totally helped us find the best possible space and it was a huge relief. She was totally helpful and accommodating! Thank you, Mylia!!

Mylia was great. Thanks

Mylia was so great to work with! She helped me get my storage unit set up and closed so easily. Very friendly and kind!

Mylia was wonderful. Best experience. Wonderful service.

Just cleared out my storage after 17 years. Mylia and Vansen made the checkout seamless!! Thank you!

I visited Public Storage today and had a great experience. I spoke with Mylia and she was nice and very helpful. Thank you for the help!

Been here for around 10 years. One of the cleanest locations I've rented at. Just moved units and Mylia in the office was so charming and helpful the whole time! Made it a great experience.

Nice and quiet place to store extra stuffs. Near the mall. Online prices are lower than the other public storage stores near this region.

Mila and Joe do a fantastic job. Very helpful and the units seem clean and safe.

This location is extremely clean and Malia was so helpful!

It says it's open online/ they dont answer the phone either.. and the office is always closed everytime I stop by.

Thank you to Melissa for helping my Company transfer to a bigger unit seamlessly!

Melissa service is very good, thanks

Mylia provided us with excellent customer service with a smile great place

Mylia is awesome! So helpful and accommodating

Myla, at the Renton 124th Ave location, made my day! She was over the top helpful, knowledgeable, professional, and kind! She made this temporary storage need experience the BEST it could have possibly been! Thank you sooo much! I needed that :)

Myla was so helpful, she answered all of my questions, and even helped me move a few items!!

Great customer service!

Aylah, Harim, and Melissa are some of the absolute best employees in any capacity I've come across in years. Super kind, prompt and helpful, and their speedy service when I ran into a minor problem with my storage unit (my fault, not theirs) was top notch. I can't recommend them and this facility enough. 5 stars all around!

Excellent customer service. Mylia was super helpful with everything I asked and goes above and beyond to help you with your storage needs.

Melissa has been a great help at giving us the services we needed. All the instructions and tour was clear and joyful as well.

Amazing experience with Public Storage overall! Mylia was so helpful and guided me through the process. She really made the experience "human" and reassuring.

The property owner is quite nice but the public storage response to help is extremely poor. I was dropping something off late at night and came outside after 9pm. I left my keys in the unit so I went back to grab them and to my surprise NO ONE is available to help you get back inside. There is a number to call but they only let you out of gate and not into the door. I literally had to leave my car there overnight with my storage unit open. Absolutely horrendous service.

Facilities are super clean and secure. Mylia was very helpful and prompt. Definitely recommend!

Mylia was very helpful and friendly, everything was clean and affordable.

Mylia in the office was awesome! Such an amazing person and so professional. The facility was clean, cost efficient and convenient.

This location is great. Mylia is always very helpful. The property is clean and well maintained definitely recommended if you need a storage in the area

We rented a unit here and Mylia is amazing. She helped us with price and size to make sure we are getting the right fit. also this facility is nice and clean. Very satisfied!

Mylia was so helpful is a very difficult satiation.

We had an amazing experience at this Public Storage! After many moves, this was easily one of the best experiences we’ve had. Mylia was incredible- they were very helpful and made everything so easy!

This location took care of my stuff very well. The stuff, like Mylia, were friendly and took care of our needs with enthusiasm and knowledge.

Thank you Mylia for all your help! Great service!

This location is great and everything is because of the amazing customer service you get here from Mylia, I work independently and everytime that I need a unit for a program I go back to this location. Mylia is always very helpful, possible attitude, gets things done. Definitely recommend!!

Cameron was a great help. Thank you public storage

Updated review: I had a long and dragged out fiasco with this particular Public Storage in Factoria. However, the new district manager Lisa Leavens was amazing. She was able to mend all the issues I had prior to her arrival, and cleared my outstanding balance with the debt agency (Allied Interstate). One word of advice, if there is any issue that needs attention, ask for the direct contact for Lisa. The extension number does not work, and you'll be stuck waiting weeks and leaving tens of voicemails with no response. Thank you Lisa!!!

Mylia is absolutely wonderful! She is so kind and understanding with every single thing. No amount of words I could say even compares to how easy she made everything

Sharron was super helpful in helping me pay my rent. Great Service!

My experience dealing with Mylia has been a delight. If I didn’t know better I would have guessed she owned the facilities. The grounds are spotless and she always greets me with a smile and remembers my name! Not many businesses take the time to know their customers now days! I gave Mylia five stars for for being a great asset to Public Storage, and another five stars for how she makes you feel important as a tenant!

Sharron was amazing!!!

I wanted to share my AMAZING experience I had with Mylia at this location. After my interaction with her I cannot imagine renting a space anywhere else. She was so gracious and friendly and helped me with every step of the way in my rental booking. I went online and it was not the same experience but she took the time to explain all my options and help make the decisions that also made sense cost wise. Didn’t try to oversell but explained why I would need certain feature. Authentic, personable and efficient! 10/10 She made if so easy during a stressful move! Thank you Mylia- you are the MVP!!!

Just such a respectable worker Mylia helped me with all as she has since I first got my unit. Thanks Mylia an Public storage.

Mylia is the best! She was so helpful and knowledgeable. Her location is so clean too!

Recently moved family heirlooms from another storage facility. Mylia is very kind, helpful and charismatic. I cannot praise her enough. What a wonderful experience!

DO NOT use this location to store your belongings. I have been there for over 5 years, and just recently discovered that a new lock was placed on my locker the day I showed up to store some items. The Property manager was no where to be found, during my turmoil of my key not working with the lock, which immediately,I knew was not mine. She happily shared that I did not have the right keys and told me to call a lock smith! Really? So, I can call a locksmith, no Public Storage worker on sight to verify. Hell yes! So I called a lock smith the next day, left 3 VM to the office, no call back. Luckily Melissa showed up. I explained the situation to her, she went to do a locker audit, and knew right away. We escorted the locksmith to my storage unit, he broke the the lock and when it was opened, 3/4 of my items were gone. THOUSANDS of dollars. These thieves placed their own lock, after breaking mine. If you have a unit here, PLEASE frequent. It's an inside job. Yesterday, when I went in to gety remaining items there were 2 suspicious people rummaging through an enormous amount of items, I questioned them, they pushed me out and they the door. There is no camera security inside, so it is free game. STAY AWAY FROM THIS PLACE. Obviously the property manager doesn't care. Melissa is awesome and I apologize again for coming in HOT, but she was extremely professional and took care of the situation just as one should. I AM WARNING ANYONE, AND ALL: READ THE MOST RECENT REVIEWS

MOST TERRIFYING experience ever! The storage is a not secure at all and is in fact very dangerous! Our car got hit inside the storage unit by a man who was parked and living in his truck there. And when the cops came this man had no license and tried to attack the cops. We are fortunate that we didn’t end up in the hospital. To make matters worse, our unit was broken into and we lost ten and thousands of dollars! And this was when their gate was also broken for a week and we were not notified at all. And we could not reach anybody for over a day to fix it to prevent further theft as anybody could just drive in and steal. They also did nothing and took no responsibility for their lack of security with no gates, no cameras, and letting shady people into the facility. Absolutely the worse experience ever! DO NOT use this storage!!

Customer service at this location is wonderful! Mylia most helpful and accommodating to my every needs. When I needed to relocate from my previous Public Storage due to a notice of it closing to remodel, she made every effort to find me a unit comparable in such short notice. She is friendly, knowledgeable and always quick to return my calls. Highly recommended location! Thank you!

Dennis was very helpful!

Melissa was a great help for helping me get My first 5x5 storage unit. Great customer service. Excellent experience all the way around! Would recommend 10 out of 10 100%.

Go somewhere else

Some other people have already said what I would so I’ll keep it brief. Person who works there is great, the physical location is trash. Old units with easy to break locks. Our unit was broken into due to such a lock and was only upgraded after the break in. Prices go up each year as the place continues to deteriorate. Do not recommend, break ins here are often.

Jeff and Dee provided me with outstanding service. Made me feel right at home!

Absolutely terrible. My unit was broken into, and I was not notified. I discovered the break in weeks after the fact, when I was surprised to discover the facility’s own lock on my unit. I asked why I was not notified about the break in and was told I could not be contacted because my voicemail box was full. This company has at least three of my contact methods on file. On most occasions, I’ve been unable to contact or find any staff members during business hours. Inconvenient, unsafe, and overpriced. The building itself is quite old and leaves belongings with an “off” odor.

Too few carts

I can’t rate Mylia high enough. She helped guide us through a very challenging time with professionalism, compassion and understanding. Public Storage is very, very lucky to have her as an employee.

We met Mylia yesterday at this location. She is amazing, very knowledgeable and helpful! Very grateful for her help!

Mylia is the best and totally helped me out! Very kind and pleasant to work with. Thank you Mylia

Dennis is super nice and helpful. Great customer service！！！

I rented a space at this location for a few months while I was moving and renovating. The manager, Mylia, was an absolute gem!! The property itself is clean and well maintained, the app that unlocks doors and gates was great. Carts and dollies available for use with covered ports on each end (right next to the freight elevators) that make moving your stuff easier to move were all things that made this place a great choice, but Mylia made it superb with her kind, warm and connected attention to service and detail.

I had a great experience. Dennis was cordial and informed. The space was clean and the whole process was smooth end to end.

I failed to secure my unit correctly, and Mylia discovered the issue very quickly and locked it up until I had a chance to get back to secure it properly. I was also notified promptly by email of the problem. When I wasn’t able to come right away, she kindly offered to take pics of the interior of my unit so that I could ascertain that everything was still there. Mylia went above and beyond in providing excellent customer service and contributed greatly to my piece of mind. It was also nice to know that she is regularly monitoring the facility. Thanks, Mylia!

First time using the storage unit the manager on duty Mylia was really sweet to take her time to explain the process to us

Manager was very helpful and accommodating. Handled a distressed customer very professionally and with concern. Mylia was her name.

Mylia is an absolute angel. Very friendly, helpful and goes the extra mile to provide excellent customer service. Thank you Mylia 😇

I was helped out by a nice employee named Denis, he help me get a 5x10 unit. It was a fair price and he was very helpful and polite. Good employee.

Lorita was fantastic! She helped me navigate the process very well!

Went to this place and was very satisfied with the young lady in the office named Myla as she was kind, and very helpful with all my questions! I’d most definitely use this storage. Although I just needed to pick up moving boxes on my visit!

Mylia was very helpful and has great customer service

My wife and I came to this location with lots of questions and the lady Myla was very patient and kind and had answers, although we at the moment were not looking to rent a storage quiet yet, but needed moving boxes I most appreciated the good customer service here! We may be needing a storage here soon and I'll be making a trip back to this location definitely.

The property manager is awesome… very friendly, communicative, and always a pleasant to speak with when or if I have any issues or concerns. Thank you Mylia Kleweno

I cannot express how easy Mylia made everything for me. She is exactly the example of what it means to provide excellent service. Always greeted with a smile, is quick to respond, and keeps it professional! From my move in date early last year, to my move out date this year, she was always there to answer any questions I had. I HIGHLY recommend this location just because of her presence alone!!! Give this amazing employee a raise!!!

Mylia has been the sweetest and most helpful person! Friendly service here :)

Lorita such a nice person and very kindly ❤️