Public Storage Self-Storage Units at 10755 Midlothian Tpke, North Chesterfield, VA

Thanks kim

Thanks Kim for service

Nobody at the building as usual... Lock put on my auction unit is STILL there... Nobody answers any of the numbers. Basicslly just have to sit around and hope somebody shows up, and if they do, youll have no idea anyway. Half the elevators don't work. Smells. Killed 3 bugs on the way to put another lock on my unit... I was trying to think of something positive to say, but couldn't think of a single thing. Such a joke!

There is nobody in the building ever, if your late on the payments the employees cut your lock and steal your stuff then claim nothing was stolen, when you so get caught up on payments you wait for hours for someone to show up.This is by far the worse storage I had DONT GET A CONTRACT WITH THIS SPECIFIC LOCATION. I should know because they stole from me TO BE EXACT OVER 100 POKEMON CARDS.

Great help Kim

Great service Kim

Kim and Monet was extremely helpful and kind. I have rented before from Public Storage before and no problems.

Kim was super nice in helping me with my move. The facility is immaculate.

Clean and organized

Fees are continuously added so that you end up paying double what your initial rent was supposed to be, padlocks added & not removed even when rent is paid, customer service hangs up on you when you call.

The building is nice and clean my only issue is the gate access hours state from 7am-9pm but when I went to access my unit today at 6:33pm on a Thursday due to me getting off work later it wouldn’t allow me access and the doors would not open, I suggest updating the hours.

I first began renting a storage unit with Public Storage in November 2022. Since that time my experience with Public Storage and this facility has become worse and worse. Most recently with them increasing the rent on my 10 x15 unit to $230 per month; when the base rent was $206 when I first began renting. More on this and my other observations below, but it has become painfully obvious that Public Storage has no actual concern for individual customers and is simply looking to maximize profits whenever and however they can. Really disappointed about how far down things have spiraled in such a short period of time. Pros: • A/C controlled units (although much warmer on the higher floors). Cons: • Bait-and-switch unlike anything I’ve ever seen. Public Storage will entice new customers with a discount on your storage unit. Take note that they make no promises or guarantees of how long this discount will last. They are also not afraid to jack up your rent within 3 months of you signing a lease. Adding insult to injury, and something I’m just learning because of my most recent “rent increase,” is that the base rent amount they originally show when you sign-up doesn’t really mean there’s a cap on the max price you might pay for a particular unit (apparently it doesn’t mean much of anything). For example, my base rent (without any discounts) throughout my entire time of renting was $206 for a 10x15 unit, and any discounts I did receive always showed against that amount. Now, Public Storage has not only increased my rent (again), but in fact exceeded the base rent amount. Beginning January 2024, my base rent and amount I will be expected to pay is $230/month. • If not clear from the above: Public Storage does NOT take into consideration or provide any sort of long-term customer loyalty incentives. I have been renting consecutively since November 2022, with autopay activated throughout; never being late or delinquent on a payment, and never being openly critical (until now). Despite this loyalty on my part, Public Storage has never offered me consideration for my patronage. Quite the opposite. Not only has Public Storage increased my rent, but they exceeded the original base rent amount. Just in time for the holidays . • There is no actual person to speak with at the facility. If you reach other recent reviews, this is a consistent theme. When I first moved in, there was property manager and assistant mangers on-site that you could speak with. I first noticed things changing this past spring (2023) when I would call and leave voicemails and never receive a response. Now, everything is directed through the corporate number. This seems by design as they also remodeled the front “office” of the building this past year (2023) so that it’s no longer a desk, but rather a “self-service” kiosk. **NOTE: If you go to the Public Storage page it also now has the following listed for Office Hours: “Mon-Sun Self Service - online & on-site eRental.” • Public Storage will selectively email and post-mail certain notices. Notably, they will post-mail you rent increases, which means you have less notice and opportunity to plan. For example, they post-mailed my notice of my January 2024 rent increase on November 29, 2023. Although it was dated over a month out, I did not receive the notice until this past Friday (December 8, 2023)—despite my profile requesting electronic communications. Ironically, this gives me less than a month to look at other options where I can move my belongings. • Increased signs of vermin and critters in and around the facility. • As a part of the remodeling of the building, they also removed the restroom that was accessible to tenants on the first floor. As far as I’m aware, there are no other restrooms in the building. What a kind gesture of appreciation!

Taylor was excellent in providing the necessary customer service experience that was needed for my situation 3 years ago. This place was 5 stars, not anymore, I just rented a medium sized unit 3 months ago and the rate has increased by 50.00 already. I was not given the move in free month as promised from my move in promotion from my online sign up, and I have not seen an employee in site since using the facility. You will not be consistently treated the same way with this company, Don't be surprised

I rented a large storage unit online. I went to the unit and noticed a bad smell. Looking around the perimeter of the space I found a couple small bags of rodent poison. There was what looked like nesting material around the walls, and droppings. So I immediately cancelled the space. They issued a partial refund, withholding a ~$30 "administration fee"--seems to me if they were administering properly they would have dealt with their vermin problems before renting storage space to folks. There are no employees on site and it shows. The speakers on their kiosk are distorted which made talking to the service rep difficult. Avoid this place.

Clean and well managed

Most incompetent place ever. Won an auction unit there, show up to pay on Friday, nobody there and its a self service only... Get a call Saturday that someone will be there Sunday, here on Sunday and shocker, nobodies here. Try to call no answer, try to call the facility down the street, no answer. Try to call customer service and they just connect us to another location 40 miles away... Don't think you could be any worse with effort...

Shawn helped me out when needed, with no problems. Give her a raise!

Shawn was a big help. My dad passed away and has a public storage unit in AZ and Shawn helped me get all the paperwork needed so that when I landed in AZ I would immediately have access to the unit. She was awesome!