Public Storage Self-Storage Units at 1510 Spring Hill Road, McLean, VA
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
5'x5'Online only price$ 54/moSmall 5'x5'
$ 54/mo $72Best Price LabelHurry!
- Climate Controlled
5'x10'Online only price$ 73/moSmall 5'x10'
$ 73/mo $97Best Price Label
- Climate Controlled
10'x10'Online only price$ 139/moMedium 10'x10'
$ 139/mo $185Best Price Label
- Climate Controlled
10'x20'Online only price$ 160/moParking 10'x20'
$ 160/mo $213Best Price Label
- Uncovered parking
10'x15'Online only price$ 198/moLarge 10'x15'
$ 198/mo $264Best Price Label
- Climate Controlled
10'x15'Online only price$ 253/moLarge 10'x15'
$ 253/mo $337Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x20'Online only price$ 326/moLarge 10'x20'
$ 326/mo $435Best Price Label
- Outside unit
- Drive-up access
10'x20'Online only price$ 367/moLarge 10'x20'
$ 367/mo $489Best Price Label2 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
10'x30'Online only price$ 589/moLarge 10'x30'
$ 589/mo $785Best Price Label1 unit left!
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near McLean
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
West McLean Storage Units Near SR 167, SR 7
With easy access from the area's local highways, self storage space is just minutes away for our customers at this Public Storage in West McLean.
Surrounded by SR 167, SR 7, SR 694, SR 123 and a short drive from I-95, you can get to us from any direction in no time to check out the great selection of cheap storage units on site.
Getting ready to do some major shopping at Tysons Galleria or Tysons Corner Center? Before you bring home the new wardrobe, grab a 5x10 storage unit to pack away old clothes, out-of-season clothes, boxes of shoes and bulky jackets taking up too much space in the closet.
For families near Spring Hill Elementary School, we know it's not always easy to find extra storage space at home. Utilize a 10x20 storage unit to store old bedroom furniture, boxes of personal belongings and family keepsakes or even some old appliances when upgrading home furnishings.
If you're getting ready to remodel a home near Tysons or Wolf Trap, let us lend a helping hand with a large 10x30 storage unit, which offers enough space to pack up everything from multiple bedrooms, the living room, dining room, kitchen and more.
Our manager lives here at the location to provide added peace of mind for our customers and inside the gated storage area, you'll also find rental spaces for vehicle storage, boat storage and RV storage.
An area rich in history and tradition, with landmarks like Hickory Hill and the CIA headquarters in Langley nearby and Washington, D,C, roughly 15 miles away, McLean has always been a community that takes pride in the past but keeps an eye on the future. If there is growth ahead for you, or it's just time to get organized, let us help with a great selection of storage solutions at this McLean Public Storage.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 343)
First time renting a storage unit. Rashid was really patient and helpful. Thank you for walking me through it🙏!
The staff was so helpful and easy to talk to. The space is conveniently placed by my home so i'm glad I was able to find a storage company close to me with great customer service!
I moved a bit if furniture from my old apartment a couple a months ago. The place was very clean and spacious.
This public storage facility is well kept nice and neat. Staff is very helpful,& welcoming.
Excellent service, very professional and helpful. Clean units at a good rate.
Amazing staff, clean facility and affordable pricing!
I LOVE HOW CLEAN AND NEAT THE FACILITY IS GOOD CUSTOMER SERVICE AND VERY HELPFUL
Clean facility, very helpful staff. Great place to starve your belongings.
The staff was so helpful and easy to talk to. The space is conveniently placed by my home so I’m glad I was able to find a storage company close to me with great customer service!
This is the only storage I’m giving my business to moving forward! Great staff! I have many air bnbs and needed a convenient storage unit for all the furniture and this location has the greatest prices and available options.
Francine was awesome to deal with! Friendly, professional. Even though she’s split between two locations! Keep up the good work
Rashed was really helpful and really good customer service
Thank you Rashid for the excellent customer service!
Obviously being neglected. Half the elevators are out and have been for months, leaving only 1 per building. There are also only two carts in the entire place (again one per building) so you better bring your own. On the plus side it seems clean with no signs of bugs.
Alyson was super helpful! She helped me find the best unit for my items very quickly
Excelente servicio fácil acceso el lugar esta muy limpio buenos precios.
Alyson was awesome- she was able to get a second medium storage unit next to my first one which was less expensive than purchasing a large one!! Highly recommend as a solution to short-term long term storage needs. Temperate control is awesome.
My family and I have stored at multiple Public Storage locations within the NOVA area. My experience at this location has been phenomenal. I really appreciate the help and knowledge that Allyson has given me throughout my time here. Allyson really runs a tidy ship and I hope she stays at this facility. When she asked us for a review, I jumped at the chance to let Public Storage know what an asset she is to the company. I look forward to our continued support of this location.
Excelente servicio el lugar está bien limpio.
Clean property ando the customer service is exelente.
Alyson is very kind and the property is very clean and secure.
Very nice clean property.
Very professional customer service.
Clean and good customer service.
Easy access, clean facility and amazing customer service! Allison is always available to help and to answer any questions.
Nice, clean facility, accessible & discrete. Alyson was very helpful and she helped me choose the right size unit and packaging. I highly recommend her 10 out of 10.
Very clean manager on side us very kind and professional.
We use this public storage more than 2 years and we have good experience so far. The lady who works here (Alyson) She is amazing and helpful, when ever we need something or question she is always available in office and she is so friendly. The property is always clean location is great and we had no issue in pat 2 years.
The staff members are all absolutely great! Alyson was extremely helpful in accomodating my storage needs.
The customer service is great. Even though I didn’t rent the unit due to location, Pari and Alyson were able to answer all my questions. Very kind and friendly employees. Definitely deserve raises!!!
Ver clean locación good customer service ver profesional.
Customer service it is plus nice and clean location .
AMAZING!! When I first signed up Alyson and James (I do believe is his name) were extremely helpful. The process was easy and quick. , We shared light conversation and jokes. I have rented space for a while and I'm glad that Alyson is still here. I went in today and once again she was pleasant, extremely helpful and the process was seamless. We definitely shared some jokes as well. My storage space is clean and the building is kept well.
I needed a storage super last minute and was able to reserve one and get the keys within an hour. Storage space was plenty big and The property manager was extremely helpful. Would definitely recommend this place.
Good customer service very clean locación .
Great service! Allison is always on top of it.
Safe! Clean and efficiently run facility- Allison is an exceptional property manager
Pari was just awesome. Very professional and very friendly
I’ve had 2 storage units since 2020 at the beginning of the pandemic. The facility was always clean and amenities working every time I visited the building. Most importantly the staff was exceptional in terms of Turkey customer service. I would suggest Public Storage to anyone looking to store their personal or business belongings
Very clean location nice customer service
This location has been working great for us. Close, convenient, clean, and the access is so easy. Perry is amazing! She is such a hard worker, helpful, professional and so friendly. She will make sure you have everything you need. This made a huge difference for us when choosing a location. She is a rockstar!
PARI⭐️ is very Smart, Polite, Super Friendly, & a Great Asset to Public Storage, Spring Hill Rd , Tysons VA. PARI ⭐️works efficiently & makes you feel you're in good hands with her Smiling Face! PARI⭐️helped me in a manner you don't see often! PARI⭐️cares & LOVES her job!!! BRAVO to PARI⭐️! Thanks for making me feel good with your expert advice!
The area is very clean
Alyson Is the best!!!!! Been renting here over one year, been so busy Just finding the time!!!!! She's the best!!!!! 😁
Alyson provides excellent and efficient service- transactions are speedy and awesome!!
Easy group to work with, quick, fast, friendly, and efficient, would recommend any time
Good customer service very profecional.
Good customer service property very clean good price.
Teionta was a great help every time I came in.
Convenient location, great pricing, clean / well maintained. The phone app they have is great and convenient too.
Best storage unit around Tysons!
They never turn on AC so much hot here
Easy access and helpful staff. Very friendly regional manager when an issue arose. Clean property.
Mr. Rashid and Mr. Johnson were both wonderful to work with. I would highly recommend this particular location for excellent customer service and prompt, knowledgeable assistance.
Very nice and newly renovated Public Storage unit. Staff is always super friendly and very helpful, especially Alyson. She has helped me multiples times and was also nice and professional while doing so. 5/5
Very clean property good customer service .
Alyson is a rockstar. I never got the name of the dude behind the counter with her, but he's always been great, offering help where needed.
Alyson showed me the best way to handle a quick move! I am so happy about my move!
Great storage location and very helpful staff!
Very good customer service clean and secure.
Excelente customer service i will recoment to other.
The Customer Service representative Allyson was very helpful and knowledgeable. She gave me a tour and offer me a space that ended up being perfect feet for all the items. She made the whole process easy as 123. I will always go to this location from now on. The place is clean and not super crowed.
Fantastic experience with Alyson and Jeannette, always so helpful!
James was helpful great communication and info on the unit and pricing
Alyson is such a great person and so professional with her work ethic I'm super happy for having her as my manager of my storage unit always willing to help with any needs at the management desk what a great experience knowing her for such a short time but well done Alyson may the lord bless you
Alyson was super nice excellent customer service, nice and was very helpful with all my concerns.
Great location and services!
Great people to deal with! Always friendly and available to help! Thank you!
This place is great. The staff here are friendly And Taylor and Alyson is awesome.
Great staff they are very helpful especially to those going through hard times look for a storage unit.
Good customer service
This place has top notch customer service!! Today, I couldn't open my storage door. It wouldn't go up. When I shared this with the front desk gentlemen, he immediately jumped up to check it out. Turned out my stuff fell & got caught in the door roller (my fault on how my movers packed the space). Without prompting or asking, he stayed & helped get it unstuck & even grabbed another gent to help move things around so it wouldn't happen again. He was so polite & helpful! What he didn't know is that I've had major neck & brain surgery & couldn't fix this myself if I tried but this isn't obvious to the average person. He just helped without question or hesitation. Seriously, customer service like this is rare. It's tough to find great folks in this economy/pandemic times but this place is doing something right here because both times I've stopped in the office, on 2 different occasions, it's been great service. On top of that, the rates are competitive. This is the kind of place we all want to do business with!
Alyson is super helpful and extremely pleasant to work with. During our first on-site visit, Alyson gave us a tour and patiently answered all our questions. The rental process was incredibly smooth mainly because she had explained all the steps beforehand and we knew exactly what to expect. The McLean facility is clean, well maintained and user-friendly. We highly recommend Alyson and the Spring Hill McLean storage facility to anyone who needs an extra storage space.
Alyson was and is awesome. She was very helpful and kind with my entire experience at this public storage location from start to finish. Thanks Alyson!
I was hesitant about getting a bigger unit here. They’ve definitely been making quite a few improvements, though (thread plating corners/walls, new gate, paint, security cameras). After a lot reconsideration, I figure I’d look into the upgrade. I kept rescheduling my reservation but they were able to honor the pricing past the date. The process was way easier than I had expected. The office personnel (I think her name was Allison) was very professional and was quick to answer my inquiries. Originally, I felt they kept getting more and more expensive but shopping around, their pricing is pretty much the same with a lot of the area. So far, I feel I’ve made a wise decision. I’m grateful this transition has been smooth. I hope you guys get more dollies to replace the ones that are going bad soon.
Taylor is awesome. She’s friendly, caring and very knowledgeable. She took her time answering all of my questions. I appreciate the great customer service. Thank you Taylor!! Keep up the great work.
Alyson was terrific she answer all questions so I'm set.
Taylor and Alyson are awesome. They're customer service is Excellent!!
After 6 years at Public Storage on Spring Hill Road, Taylor made our move out day seamless. I appreciate her professionalism and work ethic.
Alyson was very helpful and patient. She is definitely customer friendly. I recommend Public Storage for all your storage needs. The place is clean and secure and the staff is very flexible in accommodating your changing needs.
Facility is clean, staff is polite and efficient. Highly recommend!
Taylor Greene was very helpful and nice. Would recommend this place to family and friends
Super helpful, friendly and efficient staff
The ladies in the office were great! No pressure and answered all my questions.
Ladies in the office were very nice and helpful. No pressure and answered all my questions.
Good place in Tysons Corner with plenty of 4 wheel dollies to help.
The elevators are horrible, the dollies are dated and need alignment. The staff cuts off the lights in the main office before it's time to close. I got stuck in the elevator with no phone, the alarm and call button didn't work. After a while it took me ba l to the 1st floor. Super scary. You have to get out of your car to open the gate. There should be an app for that. Not satisfied. Fix your elevators!!!!
Taylor and Alyson we're very pleasant and friendly. They were very knowledgeable in knowing how to satisfy all of my storage needs. I really appreciate the help with downloading the Public Storage app. Thanks ladies
Easy process. Friendly and professional staff!
Very clean facility. And I want to especially thank Alyson for her assistance in helping my husband and I find a storage unit to fit our needs.
Alyson was so helpful, everyone I've dealt with has been great. Great storage facility!
Super great and the staff is so friendly
grateful for the great help and customer service by Makajah. this could have been a mess on such a hot and hectic day without his calm, friendly, and professional assistance!
We purchased several moving boxes a few weeks ago and came today to return some extra boxes that we didn't use. Rashid was outstanding in his customer service! First of all, he helped us carry in the boxes. Then, when I told him that I only had a credit card receipt, which was insufficient for receiving a refund, Rashid spent a lot of time looking through every transaction in the system database for a record of my purchase, so that I could indeed get a refund on my unused boxes. I really appreciate that he took the time to do this. He was very patient and persistent, as it took several tries of different approaches in order to find the transaction.
Alyson was super helpful here. I had some confusion on a charge. She was patient with me and figured it out together. Another guy (forget his name) was helpful when my first unit had a pillar in it taking up space that I needed. He quickly swapped my units without question.
Shout out to Alyson who helped me out tremendously this week when I came into town only to find out that I didn't have the right key for my unit. She provided me with a couple alternatives and contacted me the next day to let me know I could get into my unit. Turned a potential disaster into a slight inconvenience. Thank You!
Thank you Rashid for your help and kindness in matching my needs for a storage unit. You went beyond the call of duty and I appreciate you!
I was extremely happy with the reservation process. No pressure. Fair price. Nice people. I highly recommend if you need self storage in the Metro area.
It a beautiful local i walk pass it to work but if i needed it i would store stuff there
Alyson was a great help in getting me set up quickly and suggested things to help me save a little money by doing a transfer of units. Helpful staff.
It was terrific to have assistance from Alyson at the Spring Hill Road storage site. Peter P.
Brenda is great! Public storage has a current software malfunction that does not allow customers to decline insurance. Brenda helped us out easily and quickly. She’s excellent!
We were in need of a storage space on Saturday and Renita was extremely helpful letting us see the actual spaces available and finding one in the price range that met our needs. We were able to get everything done quickly and between calling, visiting and securing the space it was all in less than an hour. Thank you!
A+ staff and easy check in. Renita walked me through the entire process and showed me the easiest way to move into my unit. She also contacted me when I accidentally left my unit unlocked on the first night 🤦♀️
Super easy to reserve the space I needed for short term storage. No hassle and very convenient. Both the move in and move out were easy. Staff were responsive and helpful. Exactly what I was looking for. Easy day.
Great Job to ladies
Great customer service. Store manger friendly and understanding.
This was a three steps process (for me) and each step was a pleasure. Step one, I called a day ahead to reserve a time to visit the property and see their units in person. The Agent on the phone was pleasant and helpful. Step two, I was unable to keep my appointment so I went online and reserve a new time slot which was easy to do. Step three, when I did make it there, I was greeted by the manager Renita, she not only allowed me to view the unit, but she was helpful and informative as to exactly what I needed. I am very please with the service and facility.
This is by fare one of the best storage units places I’ve ever delivered to . Sarah and Camara are wonderful. They are friendly and helpful. Thank you for being the best
Remota was super friendly and patient with everything. It was fast and I left with everything done!
very nice and helpful employees at this location.
Outstanding customer service and great facilities. Glad I went with this place for my storage needs.
Renita made getting my new storage unit easy. She was very courteous and extremely helpful in explaining the policies. I felt very welcomed.
Tamara took care of everything. Minor mess I had to clean in my locker but it was otherwise an easy process and I got the first month for $25. I liked that there is plenty of room for a semi truck!
Good facilities. Rashid and Kevin are very helpful!
Renita was a dream salesperson from our first phone call, to helping me understand my contract. Not only that, she told me the exact hours that I would be able to access my storage space. The grounds were cleaned and I couldn't ask for better service. THANK YOU RENITA!!!
Very Courteous and accommodating staff, Camara/Renita/Melvin.
Huge storage, so many levels
Camara is the best! She always went above and beyond for me! I highly recommend this location!!
We just leased a storage unit at this Public Storage facility. The process could not have been simpler. Camara was extremely helpful and very well informed on all aspects of the leasing process. She showed us what units were available and gave us one which was exactly what we were looking for. She helped us through the on-line lease process which is very efficient and user-friendly. Five minutes later everything was completed and we were moving a few things into our new storage unit. Camara was a joy to work with and we feel completely satisfied with the wonderful service we received. Note to Head Office: you have great employees but a lot of good will is lost if you put the rent up within a month or so of moving in which is what happened at our last Public Storage location. It is two years later and we have just vacated our storage unit. Camara helped us when we came in and also helped us when we vacated. She was alway extremely helpful, friendly and service-oriented. Public Storage has a wonderful employee in Camara and we hope that she is much appreciated and well rewarded. These are difficult times and Camara's great service is a huge asset for Public Storage. Good luck, Camara, you are wonderful.
Camara is fantastic! Her service and demeanor are just wonderful. It was a pleasure working with her for our storage needs.
Went to this location for information and was assisted by Stella. She was so nice and knowledgeable. She even gave me some pointers on packing, what supplies I would need and how important insurance could be. Thank you Stella for all your help!
Had a great experience getting help from camara to get my locker unlocked when I left my keys with a family member out of town. She was very professional and kind to my needs and helped me resolve my lockout issue quickly, I couldn't be happier thank you!
Super quick and easy to get a unit! Manager that worked there was very nice and accommodating. Pretty decent facility and very nice rates (actually best rates in town!)
Super helpful staff. The door on Building 2 hasn't worked since January and finally removed, but still hasn't been replaced.
This Public Storage is run by excellent staff, the manager in particular is friendly, helpful, and highly competent. I used their services for 2 years, and was very happy with them. Would recommend!
Thanks renita for your help ......my storage and move was very smooth. Thanks.
Renita was knowledgeable, helpful and patient. Pay attention to the helpful carts provided; it's unfortunate that the larger moving cart doesn't fit through the door if you're storage unit is down a closed-off hallway!
Renita was so helpful throughout the reservation and move-in process. Super friendly staff and good pricing for the location. So far so good!
My husband went there on Feb 29 to change the storage unit and Camara, the manager, was phenomenal in assisting with the move . She was very helpful and her staff was very courteous to accommodate our needs. We are grateful to have such a great team close to us.
Great help , thanks Renita, Camara and Venessa
Vanessa was extremely helpful. It was a breeze to get our unit set up.
Very friendly and helpful; Vanessa walked me through everything.
The move in process was quick and easy, Renita made it a piece of cake. Reasonable insurance, and very accessible unit. Would recommend!
Fair price, clean and easy to get to.
The ..manager. Helped ..out and ..she ..was .Great ..l ..was ..happy with ..her .Service.
Camara was terrific and Renita was so helpful!
This review is for Camara, the manager at the PS on Spring Hill Road in Tysons Corner. I initially left a 1 star review for the person who would not honor the internet rate I signed up for and confirmed with PS. But since speaking with Camara, she was genuinely sympathetic and provided me with instructions of what I needed to to in order to receive the internet rate I was entitled to. After following her directions she immediately called me back and informed me that she took care of everything. I have worked with Camara before in the past and always had OUTSTANDING Customer Service. She is the reason why we keep staying at that location even though there are other closer locations where we live. PS storage should be grateful they have someone like Camara working for them!!!
This property was exactly what we were looking for. The facilities are clean and secure and convenient. The office staff was friendly and talked us through the process. Definitely would recommend this for reasonable rates and quality of the facility.
The ladies here are so professional and hilarious! They made everything beyond easy
Very nice lady Renee help me to buy for moving. She make everything to easy. Thank you nice job
Renita was unbelievably nice, and helped me beyond. Not only are the units great, but the customer service I received was outstanding!
Renita at this location is the most amazing sales person ever. Such a lovely manner! So many details so logically provided and ever so patient with my 100 questions. Really gave me amazing personalized suggestions with top notch customer service, I mean I am WOW-ed ! The storage space is great too, lots of sizes and at reasonable rates (I’ve shopped around). Her trainee, Yahya, is awesome too! I went to another storage place around the corner and left there in 30 seconds because they were so rude, so my faith in the joy of good customer experience is restored! Just saying :)
I've had storage here for years, and got another unit today to put stuff that I will move myself that I can't trust to movers. Brenda was a big help in getting a second unit near my existing one!
Very nice helpful ppl in low prices the lady renita was very helpful in helping me find the right one to get ty ill make sure to tell more ppl to visit this place over any other storage place
Karyn was so kind and helped us a find a unit that works for me after I moved into a smaller apartment and wanted to keep some family heirloom secure. Thank you so much for the incredible help!
Renita was extremely professional and helpful. This included reviewing the contract terms and answering all my questions. She told me the hours I can enter the storage and showed me the storage uni, indicating the staff were there to answer any questions and assist during their store hours. I would recommend this facility to anyone needing a storage unit.
Renita and Camara were very helpful when it came to me upsizing my storage when the one I reserved was to small. They gave me many opinions and even gave me options on accessories to use throughout my unit. Made the Hassel of purchasing a unit alot of fun. Their customer service was impeccable!!!!!
If I could give this storage facility no stars, I would. Not only is the facility poorly managed, broken gates, etc., but the staff also does not disclose that rates are subject to increase at any time meaning that after your first 6 months, they can increase your rate over 30%; which is what happened to me. When I called to discuss the surprise increase, the office staff passed me off to a 'service' department that provided the most disgusting example of 'service' I've ever heard to date. I was then told that my rate would be increased every 6 months from here on out and that was the 'normal' business practice. This is not only unethical, but certainly grounds to submit to the Better Business Bureau and I'm disgusted that I chose to store my belongings at a facility that allows this to happen. Not to mention disappointed because this is a facility that I have worked with in the past, and truly thought that I'd have a better experience here.
Excellent service!! Ask for any of the guys working there: Camara, Renita or Rashid. They’re a blast!!!
Renita and entire staff were extremely helpful. Professional from first phone call to every aspect of identifying needs to paperwork. Made the process easy and pleasant.
Fantastic service and very convenient. Camera was great and very kind.
We could not be more pleased with our storage needs at the McLean property. From contract signing to contract close out 18 months later, Camora was always polite and helpful. Thank you for making our storage experience so pleasant.
I just moved into a unit there, having used this location before. Lots of security issues there, listed below: vegetation around perimeter fence - needs to be cut back No CCTV camera coverage on grounds I could see there. Is there a guard at night? Should be one there after hours. Exit gate does not work and did not work much when I rented there five years ago. Since exit gate is down and not working, all traffic must enter/eixt the same gate. This is a problem as you must leave your car, exit the gate to code in your number, then go back to your vehicle. Some of the regular doors on the buildings do not have any visible means to be locked. Building B. has one of these doors. The manager, Camara, is telling folks leaving the property that they cannot allow others to tailgate behind them when leaving and must use their code to open the gate, or they would be responsible for anything stolen from the property. Really? How would you know something is stolen since you have no cameras? The tailgating issue would go away mostly if Camara would get the exit gate fixed. Management needs to act like they care about security of the property. I would give this place a C+ right now for security. Could be an A with just a few bucks spent. CCTV systems do not cost much. I was really pestered to rent the unit before I came to the office and found them to be like bullies to confirm when I would come in to sign the contract. Several calls, multiple emails, all for a storage unit. Spend the same amount of time and money on security. The good thing - prices for units are excellent.
Camara and Charles were super helpful!
The people here are very friendly and super easy to work with. Definitely would recommend coming here!
Michael and all of the staff here are great and incredibly helpful!!!
Great customer service. Very well run.
Great staff! The guy at the front desk was very helpful!
This place was great! Camara was very helpful.
Great and friendly staff. Camara and Josh are great to deal with!
Went in to check rates and to see the size of the units. Everyone was very friendly and helpful especially Camara.
One of the best place to store boxes
Camara at public storage was exceptionally helpful, she made sure that the unit I needed was available and got me set up with a great deal.
Camara and josh are great!! They came out On snow day to help me get a new unit and were so helpful. Awesome team.
Charles was very helpful in the process Wednesday! Knowledgeable and explained each detail! Great job for your first tour!
Camara and Charles were incredible helpful and thoroughly answered all my questions.
Elisabeth and Charles were fantastic to work with setting up our rental! Very professional and thorough. The property is easily accessible, clean and safe.
Elisabeth was very professional, pleasant, and knowledgeable. The lease process was very easy! Thank you!
Great staff amazing manager extremely helpful, patient and informatuve...
Chaela was very helpful and attentive. Quick to fulfill my storage needs.
Awesome customer service
Wow they improved from last time I used public storage (2010). They make things so simple now. Sign here, here is the key. Good luck. No over charges no extras. But, the packing materials are still way too over priced.
Camara and MJ were great. Check-in was easy. Got a tour the unit I rented. Very knowledgeable and friendly people. Highly recommend.
I dont have business w this establishment. I was the utility worker that needed to fix an issue at this location. I asked the lady at the front desk, name unknown. She was rude for no reason. All I know is it was 5/7 @ 1:20. She had the worse attitude for someone that works w customers. I was told treat others how you want to be treated. She didn’t get that memo. At some point If you don’t like your job, leave. I also understand that people have bad days At a certain point when the customer service is bad I just leave, and I did. I suggest this company find someone that wants to do their job.
Camaraderie was awesome. Accommodated is 100%. Above and beyond what we were expecting. Amazing customer service. Highly recommended location. Extremely happy with the service provided!
This place not only lied about pricing but lied about services they offer. They called me 4 days later and asked me to move my car that they said I could park their in 1 hour or it would be towed. I was at work! I had to leave! And it was their mistake! the district manager is on vacation and his bosses number was given to me which I will be forwarding to my lawyer as well as the better business bureau. The fact that I had to use them and give them my money makes me cringe. I also found a better price for storage accross the street and came back 10 min later to get a refund because davine Camara or kevoni told me they were looking for prices with me but lied!! They activated my contract before I said to! Then wouldn’t give me access until I bought their over priced lock!! I have never felt so cheated by a business in my life!! I’m a actual consumer don’t listen to the reviews of good job.. not true. Right down the street you’ll get better service.
I have never used the storage before and when I approached the Manager of this place (Camara), she was very friendly and promptly explained all the features. Walked around the building and helped us to understand how to use the storage. Really appreciate all her help. The storage that I got was neat and clean and I have used this storage for few months. I didn't see any insects, of which I afraid of taking a public storage initially. Overall, its a great facility!!!
This was my first experience with Public Storage and I couldn't have been more pleased. The two women working there, Camara and Davine, were the best! Friendly, courteous, knowledgeable and professional. The facility was clean and I would recommend this location to anyone.
Camara and MJ were both very friendly and professional. They helped me get a great unit in a time crunch and made sure I was well taken care of. I would definitely recommend them to anyone!
I came in to rent a unit, Davine was very helpful and sweet, she showed me more than one unit till i found the right one.
MJ was polite and explained the rental process thoroughly. He was knowledgeable about sales and box discounts and helped me to find the best fit for my needs. The property manager Camera was also on site and she too was very kind and helpful with my reservation and checking in. MJ even went the extra mile to help me carry boxes to my new unit. I am very impressed with this location and it’s employees!
Davine and Camara provided a great, fast service with a quick check-in. They kindly provided us with a unit with convenient access. This Public Storage is also in a convenient location at a good price.
Our business recently moved to the area and needed a short-term storage solution ASAP: Spring Hill Public Storage to the rescue! Camara, Davine and Lauren are friendly, knowledgeable professionals who made the experience easy and painless. We'd do it again in a heart beat -- highly recommend!
This is my second time renting a unit here and Lauren and Camara took great care of me. In and out in no time. I would highly recommend this facility!
Beautiful ladies giving beautiful customer service! If I could give a million stars I would. Camara and Lauren showed my wife and I what great customer service should look like. Thank you ladies for helping us get what we needed.
I just had a wonderful experience checking in at this Public Storage! A young lady by the name of Lauren assisted me. Lauren actually called me by my name when I walked in. Showing she was ready and prepared for me. Now that’s GREAT customer service! Lauren was very detailed and took her time to make sure I understood all instructions, guidelines and policies. She took me to the unit, showed me how to place the lock on correctly, well she didn’t miss a step. Lauren went above and beyond. I wish I experienced this type of customer service everywhere! Just a thought...maybe management could designate her to do training. Send her to other public storage facilities to teach employees soft skill customer service!! You definitely have a keeper!!! Mary
Great staff, excellent service. This is a great facility
Great experience. Professional and helpful team.
Great location and very friendly property managers.
Great location and very caring staff! Lauren helped us get everything set up super efficiently right away. She went above and beyond expectations and really supported us with our storage needs. Highly Recommend.
Excellent, well-run, clean storage facility! The property manager, Camara, was wonderful! Camara was extremely professional and helpful - very thorough in going over the paperwork and making sure I understood everything I signed, walked me to my unit, and answered all of the questions I had. I was able to use two of their moving carts available for my move-in as well. I will highly recommend this Public Storage facility to all my friends and family in the area!
Such a good experience I had with them! They have simple and quick booking online, and their staff has been there to answer all questions. Upon arrival to the facility I was warmly welcomed by Lauren who was extremely kind, helpful, and knowledgable. She helped me to get the right size unit for my needs, she answered any further questions I had, she showed me the best place to park and load/unload based on my unit, and then walked me through everything!
Camara was terrific. Got us checked in quickly, made us aware of what we needed, what our options were and what everything cost initially and ongoing.
The staff at the Spring Hill road, Camara and Elizabeth, were super friendly and made renting a unit simple and convenient. The checking in and checking out processes were very quick, the hours and access to the units were flexible and very nice. Even the representative I made a reservation on the phone with at headquarters was very accommodating. He got me what would be best for my situation and my belongings giving me a better deal than I imagined since I was temporarily in between places and would be moving stuff in and out often. I would definitely rent here again and recommend it to anyone who wants to make sure the moving process is as stress-free as possible.
This a great place to store my things. I recommended the location to many of my friends and they all like it. The facility manager, Camara, is very awesome. We are still talking about how she was showing us how strong the box is by standing on it. I will recommend this facility to anyone.
Extremely friendly personnel, including MJ and Camara, and MJ was able to show me everything I needed to know in under 10 minutes. The facility is great, prices very reasonable, and looking forward to using this facility for my future storage neds.
Dealing with Lauren, Camera, and MJ, was the easiest thing I had to do, that day. It’s was quick and they set me up with the moister control tub, for the pieces of art I am storing. If you need storage head there, they are right off Spring Hill rd!
My first time using a storage unit. Great experience and very knowledgeable about the units. Lauren was my rep who helped me she had a awesome personality and her customer service was above what I expected. Keep up the great work!!!!
Camara and Dominic were very helpful. Facility and people are great but not happy with one month notice of a 20% price hike.
thank you thank you thank you!!! Lauren was extremely helpful with getting me the right Storage. Also this is the ONLY Storage that I’ve been to in 10 years that is cleaned and well maintained! Great storage facility.
Had a great experience!! My move out was a little rushed because the next day was the 1st of the month. Lauryn was very flexible and allowed me to move my stuff into a friends unit, rather than get charged an extra month. A cautionary note: Public Storage does not pro-rate for the last month. You must move out before the 1st by 6pm business hours or be charged an extra month. Overall, a helpful group of people.
The storage site is ideally located, clean, and easily accessible. David was extremely helpful - friendly, efficient and professional.
Great place. I forgot to check out and they did it for me and saved me a months rent. Thanks!!!
Lauren was very helpful and sweet. She answered all my questions and showed me around. Lauren did a great job! Thank you Lauren!
I came into this establishment on 6/14 unsure of exactly what I needed to move some furniture. Thankfully Lauren (I believe was her name) helped me out by suggesting everything i needed for my move in. She was incredibly helpful and i was also able to get a discount! I'll be for sure recommending this place to my coworkers, friends, and family! Great customer service!
I recently helped my mother get a storage unit here and the process was simple. David helped us all the way through and made my mother very happy. I would highly recommended this Public Storage to anyone needing a storage unit.
Very helpful and nice!
Camara has been helpful. Great service.
I came in and I was very nice and i enjoyed my visit and would recommend this facility to everyone
Quoted a price online for a 10x10 unit. Showed up and the unit they showed me had an duct about 2x3 running floor to ceiling. Asked to see an actual 10x10 unit, but was told they would not honor the price they quoted me online. I. Am prepared to rent what I requested for the price they offered. They lost a customer for not honoring their own agreement.
Camara and her staff are amazing. Super helpful and the process was smooth and fast. Made renting a unit fun and easy. Been a customer for 18 months and when I needed a bigger unit I did not even consider another location. Could not be happier. Thanks.
Camara helped my wife and I find exactly the space we needed! Quick, pleasant and efficient in every way. Even found some great packing supplies. Property looks clean and well maintained. Very happy!
Be sure to look at the rat feces on the photos posted. Also Sabine, is an employee at this location. There was no mention in this post about giving info out over the phone. She knew this because she was there when Camara was acting unprofessional. The man isn't my husband and she is just another scammer who is Cameras buddy . I would disregard her comments.This place is disgusting. Over priced and the property manager, Camara, has anger issues and cannot control her nasty comments. This young girl, who does not know how to fill out contracts , appears friendly until you are stuck in a contract where you are locked out of your unit, because you cannot make a payment unless you are main account holder. If you are a couple , you cannot pay, access any info unless the main account account holder is there. If you are not on the main account. Although I was given a key , the gate access code all the invoices and calls.I was not considered someone who had full access to account. I started storing in June . I was locked out of the computer system. I was charged after two months $380 or my things would go to auction. They constantly call, but if you try to make the payment they cannot accept it unless your account holder. In five months, I paid $ 804 . This is all the fees . Now if you like stopping in Public Storage to May every month, you will like this place. They are scammers and inconsistent in policy . Along with the rat infestation they have. I have rat feces all over my dishes, chew marks all over my furniture. There are many places to store. Public Storage is awful. Also they have issues with there gate it stays open all the time. Anyone can come cut your lock off with bolt cutters and they have security cameras, although I did not see any in the building. The district manager offered a discount from all of my late fees because she couldn't access her computer. She said she would call me in hour , but did not. She called my significant other several days later and he mentioned what a major problem this payment scam thing is . So she decided to take off the late charges. My original bill with late charges I received on my email was $470 ( rough estimate ) she charged me $306 ( estimate ) not exact amount. So the first payment I paid $380 . No late fees discounts where offered. Camara told me I needed to come in and she needed to draw up a new lease. Of course I had many questions , in regards to why it was drawn up that way? Why can't I make a payment? Ect... She kept cutting me off and like anyone I became very upset. I told her I was going to step outside because her nasty attitude was frustrating. Camara said if I stepped outside she would not move forward with printing out my paperwork. She also told me I was not allowed on the property after I paid $380. I called the district manager and up until she could not even accept a payment I wasn't offered any discount. I am updating because I just spoke to Sarah. Sarah is the district manager. I asked for a refund from the late fees and auction fees and offered to take this post down. Sarah said she really did not care how much I post . I told her she would most likely lose business. Her relpy was that she really did not care. These people really are in business to over charge, and to make money by auctioning your things off. It surprises me that such a slummy facility with a bunch of scammers are in Tysons Corner. My advice to you.... FIND ANOTHER STORAGE UNIT!!!!!!!!!!!!
I don't know what that Hearns woman is talking about. She's upset over security policies? I'll bet she'd be more upset if Camara and her employees gave her info to anyone who asked for it. I've been a customer here with my wife for 11 years, and I've never had anything but superb interactions with Camara since she took over from the previous duo of do-nothings. She's always smiling, attends to my needs and helpful to a fault. Maybe if that woman's husband paid his bills on time, she wouldn't be in this mess. 3 cheers for Camara!!
We were helped finding this place by Noah at the Sterling, VA Public Storage facility. He couldn't have been more helpful. Our experience checking into the Spring hill Rd., MC Lean facility was a breeze. Elizabeth was most helpful and efficient. Glad we found you.
Camara, Salina and Ruth were very friendly, helpful and accommodating. The unit is a perfect fit for my belongings. My only complaint is that the a/c system in building B, which is where my unit is located, needs to be upgraded. Even on an 80 degree day, it's too hot. I've rented at other Public Storage facilities in VA and FL that were much cooler when temps were 90+ degrees outside. My only reason for not giving five stars.
Camara was huge help to me sister and me. Explain everything clearly, and slowly to understand. Thank you Miss Camara.
Juju was phenomenal, she helped us complete all the necessary paperwork very quickly, answered all our questions and conducted the walkthrough of the unit. We were in and out in no time, and the process was seamless. I'm very pleased with the whole experience and especially professionalism and excellent service provided by staff. This team led by Camara will exceed your expectations. I highly recommend this place.
Staff is understanding and helpful, even when we needed to make changes. Facilities are clean and well-maintained.
Really nice staff, especially Camara and Miguel. Friendly, personable, and efficient. They bring their A game to customer service. They worked hard to get things done. Well-maintained, kept not too hot in the summer and not too cold in the winter.
My mother and myself came in to look at some units to move some items into. Camara not only had an amazingly positive and professional attitude, she was extremely helpful. Thank you!
Highly recommended, especially because of the expertise, great attitude, helpfulness and professionalism of their attendant Camara. She was awesome and made the experience simple and comfortable.
We highly recommend Public Storage off of Spring Hill Road in Tysons. The staff is very friendly and the facility is clean and convenient. Camara did a great job assisting us with our storage needs.
out of every PS location i've utilized (moved 8 times in 2 years) this was the best experience i've had. the property manager always made me feel comfortable with her thoroughness, responsiveness, and positivity. i would recommend this particular location to anyone in the area.
Camara is the best ❤️❤️, she helped me a lot!!
Erlinda! was just amazing she went above and beyond the call of customer service. She took her time to explain the logistics. She made the transition in my life feel like family. The facility was clean and after leaving I called her back and she was very warm. She truly blessed me !!
Awesome! Erlinda was very helpful!
Camara and Erlinda were extremely helpful. I came to the location at 6pm (they were closing ) however they did the paperwork which took 25 min (they worked for me beyond their schedule). I explained to them my busy schedule and they offered me their assistance. These awesome ladies care about customer very well!!. I feel so grateful because they saved a big time.
One of the most well kept storage places that I've been to. Erlinda was great as well. She was very helpful and knowledgeable with helping choose some products to help with my move. When I come back for my stuff, she will be the first I seek.
Miguel was super awesome, friendly, and helpful. He stumbled over the pronunciation of my name a few times, but it was funny, how he was so determined to get it right on his next try haha :)!! Great experience for me!!
Elisabeth was super helpful and made it easy. I reserved my unit online and she called me literally 3 minutes later to set me up with a unit - very efficient!
We have been a tenant at this facility for many years now. We have been very pleased by the service and consideration we have received from Camara and Elle, They keep the facility in a well kept condition at all times, which has been a big part of our confidence in PSA and has led us to recommend this facility to others. If all your locations were run this well, and the staff this steady and helpful, you would be very fortunate and have less corporate worries.
Easy to do business with, well maintained facility.
This storage facility was clean and easily accessible. Camara was very helpful walking me through the registration process. I didn't know what to expect, but the facility and Camara exceeded my expectations.
The staff here is fantastic. Say what you want about Public Storage as a whole, but the staff at this location are courteous, friendly, and incredibly knowledgable. The facilities themselves are very secure, with an entrance and exit code, special locks on the units, and lots of lighting.
This Public Storage location is absolutely amazing. Elisabeth showed me around the facility, and she answered every question I threw at her. She did let me know that she was a new employee but I was impressed with how well she did. I was unable to rent that day, because I was unsure when we would be moving, but I will definitely be back.
Definitely recommend this facility! The ladies in the office are so nice and helpful you can tell they really care about their customers. Had to move out on short notice and they made the process quick and easy. Will return to this facility in the future, thank you Camara and Valerie!
Camara and John were very pleasant, professional and fast. Facility is well kept and clean.
It's shabby looking on the outside (mostly because it's old), but Camara and her team take very good care of the place on the inside. The staff is very helpful and friendly and the property is well secured.
I had arrived from NY and I had lost my keys to my storage locker in the" Storm Sandy." The manager, Camara, made a special trip to cut the locks off my storage unit. She got me out of a very difficult situation and saved me time and money. I appreciated her ansering my call for help immediately. The staff at the Mcleans office were kind, knowledgeable, and courteous. It is a pleasure to do business with this manager and staff. I am very greatful that I chose to bring my business there. Thanks for all the help and kindness Jim
Easy and fast
Camara has always been extremely helpful with my storage unit as I am not always on top of things she has walked me through problems and solved many for me . I have just recently resigned and I highly recommend public storage because of her . Thanks Camara !!!!!! Charlie Murphy
Great service with new management!
Have moved many times throughout my military career and have used many public storage facilities this facility is by far the best I have encountered. Primarily due to the service oriented personnel and management. kudos to Valerie and Liza. Thank you...
Camara gave he a lot of helpful information and no detail was too small. I underestimated how much storage space I needed. I called Noah (they closed at 5pm) I got there at 4:55pm. Noah, took me to my 2nd space filled out all the required paper work (not to mentioned it was well past 5pm). Was very patient did not rush. I was setup. These days you rarely get such great customer service. But, these guys do just that. Camara and Noah just AWESOME !!!
personnel very helpful
Camara is lovely and extremely helpful. She is always available by phone or in person to help with any questions that I might have!
Came in for some boxes and I got help from Camara and some tall guy named Noah. He kind of looks like Troy Polamalu's skinny younger brother. They were both nice and helped me out a lot.
Well maintained. Camara is always pleasant, helpful, and professional. Easy access.
Great experience,so easy and convenient,.. Camara is so helpful, friendly and always in good spirit, so cheerful with great smile... recommend this place 100%...
Valerie and Sunny went over the questions to determine the correct size storage unit, which was very helpful as I was anticipating a smaller unit. They even showed me examples of my options and explained all the logistics of bringing in my stuff and getting in and out in the most efficient manner. The tips were very useful!
I never realized what a great selection of supplies this place has! I stopped in on a whim because I'm trying to ship some fragile collectibles to California and Camara showed me several new ideas I hadn't even thought of. Thanks a million! I'll be back for sure for the next shipment.
Zia is always professional and courteous. It is always nice to deal with him.
The space was clean and well maintained, free of pests, well air-conditioned, and very safe. The staff (Camara, Valerie, and others) were always very helpful and pleasant. I recommend this business highly.
I recommend this location. The two women work there are very good people. I speak Spanish. I don't speak English very well but both women explain me everything very well. Thank you Valerie!!!!!!!
Met with Zia Husain and he took care of my needs. Showed me the unit explained the pricing and we were good to go. I was in and out within 20 minutes. Great experience I would highly recommend anyone speaking with Mr. Husain.
I had to visit this location because my job has a unit there for a couple of our guests. The customer service that Camara, Gary, and Valerie have is outstanding> Valerie was so helpful and got me squared a way. Thanks again guys.
The service at the Spring Hill Rd. facility in McLean, VA is excellent, and the person handling my family's account (Camara) is very courteous, competent and efficient. A great choice for storing a car.
Camara is amazing and always so helpful. Even the smallest thing is no issue for her. I didn't realize that the exit gate was on the other side and she was very gracious in explaining to me how to get out. Instead of going out the entrance. Even when I first got my storage unit I will never forget her unbelievable customer service. I came in last minute and she still went out of her way to accommodate me and my stuff. Thank you Camara.
Good customer service by Ibrahim. Although for some reason my monthly rate was increased without notice, as far as I know the promotional rate was going to last for the duration of my contract.
My experience at this location was wonderful. Ibrahim was especially kind, polite, and accommodating! Highly recommend this location. The service is wonderful!
i went to this public storage i had funtastec servese with Ibrahim Salama. he was helpfull showed us the exacly room that we can feat our staff. he expline to us the easyest way to go to our storege . if you want a good servece i recoumend the public storage
The service is fantastic. Ibraheem who work there helps us explaining the whole process and took us through the storage building and showed us clearly our way out and in to our storage. I really recommend this public storage to people who are looking for great service and great public storage building. Ibraheem also help us how can we save money with and give us great storage room that fit our need and tools.
Staff very friendly and proactive in helping resolving issues quickly and to customer satisfaction.
Public storage facilities were clean, well maintained,climate controlled and all we expected and needed. Facilities were easy to access and use. The staff were all very friendly and polite. In particular we dealt with Camara, Mark and Ibrahim. It was a good experience that I would do again if necessity arises.
Really pleased with the new staff at this location. They're helpful and have a good sense of humor. Kiyomi helped us the last time we were in. She was sweet and explained everything clearly.
Camara is the best! Super energetic and helpful!
Was worried about emptying this unit here when I found out it was a multi-level facility. But once we arrived, the flatbeds were quickly available right by the elevator entrance and maps to get around once you arrived at the desired floor. It was quick and easy and we were thankful for that. The ladies in the office were very friendly as well.
Both Jessica and Camara were very professional and helpful in the 1510 Springhill Rd Mclean VA location. They are both very hard working professionals and have great customer service skills.
The location is really good, facilities are very clean and staff is friendly and helpful. I had the opportunity to work with Alice and she was so helpful and nice; she made the moving process a pleasant experience.
I misplaced my cell phone today and, since one of the places I had stopped this morning was the Public Storage on Spring Hill, I went back there to see if anyone had found it. Camara and Dottie were very accommodating and helpful. No one had turned in a lost phone, but they suggested that I pull my car around and have them call my phone to see if it was in the car (underneath all the things I had taken out of my storage room). Sure enough, we could hear the phone ringing under all the junk in my car! Since I have just moved, that is my ONLY phone -- it would have been a minor disaster if I had not found it. Thank you, Camara and Dottie, for your friendly and helpful service!!
I stopped by this Public Storage location earlier today and was assisted by Camara; found her very courteous, helpful and understanding. I have been in the service industry long enough to identify such employees and wish today's businesses had more Camaras. Look forward to doing business at this location, that's a done thing!
Dottie & Brian went completely above & beyond to assist me and to ensure my experience with them was easy and stress free. They were not only personable but professional, friendly & efficient. You can tell that they have a lot of experience handling clients' special needs and know how to accommodate those needs. I appreciate all their efforts and would absolutely HIGHLY recommend them. Thanks you guys!!
Many thanks to Camara and Dottie for their help during our 8 months renting at this location. They were very knowledgeable and always helpful.
Customer at this location for several years. My experience has always been positive. Camara and Dottie always have the answers and are very accommodating and helpful. Highly recommend this location because the site is well kept and managed.
The three employees at this location were all very informative and helpful. Dottie rented the storage to me. Camara and Ali were working in the office and were very hospitable. I will strongly recommend visiting thie location for all your moving or storage needs. I give the employees and the location 5 stars.
Great service! Camara and Dottie were informed and positive. Offered discounts upfront and carried products to the car... Great service!
Very welcoming staff.I felt that my merchandise was in good care
Dorothy and Mike are very nice
My experience with this facility has been positive. The property is well maintained and clean. I feel Camara and Dorothy have both been very helpful, Dorothy has been most accommodating to a special request. I feel the property is secure and would highly recommend this storage facility.
Dorothy was extremely helpful and friendly. I was very satisfied with the storage unite and the services I received for the past 2.5 years. Strongly recommend this storage facility.
Brian & Dorothy are great and have been/are very helpful over the 10 years I've been here! Highly recommend this facility. Only complaint to corporate is that WHEN are they going to place the keypad more strategically so that you don't need to get out of the car to enter your code to open the gate?!?! Get with it Public Storage!
The employee's are extremely helpful and personable with anything that you need from general questions to boxes. I'm moving to the area and both Camara and Dorothy were awesome! I made a reservation and did everything online and they gave prompt follow-up calls the same day to schedule a time to see the unit. Overall the unit, employee's and building were great and I would recommend it!
The premises are neat, secure and climate controlled. The entire team is very professional. Dorothy has been particularly helpful and responsive in dealing with our requests. Thanks for great service.
My wife and I have had several different units at this location and Brian and Dorothy have always been there for us to answer any questions we have and have given great service.If you are in need of a storage unit, go see Brian or Dorothy and you won't be disappointed. Brian has been transferred to another location. But, with Dorothy still running the show at Spring Hill, the service is still great, and the other staff persons are still as friendly as always. It's the only place to store your valuable stuff.
Camara and Dorothy were extremely helpful and very pleasant doing business with.
The service received was excellent. The staff including Camara, Dorothy and Mike were very friendly and super helpful. Great experience!
even though the clerks taking care of my check out were nice enough, those that checked me in were very rude and not helpful - to say the least. there is a huge pot hole in the entrance to the facility, which makes it difficult for any cart or dolly to pass. it's the worst place to have pot hole in an storage facility and they managed to have it.
Folks were and have been very helpful, facility is clean,seems to be secure, and everything works.
Camara did a great job helping me out today getting set up with my storage unit. Thanks!
Everyone was very friendly, and extremely helpful in showing me the property and suggesting what unit to rent. The property itself has what you would need. There are dollies in various places that customers can just use when necessary.
My seven plus years at this facility were great. It was always clean and secure. The reason I never changed locations (even though there were other storage facilities closer) were the people. I received great service over the years, but Camara and Dorothy were the best. If I ever need additional storage in the future I won't think twice about where to go.
Brian and Dorothy are great and willing to communicate and assist you in your needs. I also was helped by Camara all really are committed to helping the customer . They all get a score of 5.
World-class service, always welcomed professionally-- we've used Public Storage on Spring Hill Rd in McLean since 2009 and my wife Sue and I continue to appreciate the well-kept facility and reasonable price. We live at The Rotunda, so Public Storage is very convenient for our needs. Kudos to management at the Spring Hill Public Storage!!!
Everyone I dealt with, from calling customer service to the staff in the local office, was extremely friendly and helpful. I was dealing with some indecisions on my end of the process and kept changing the day and time around on Dorothy. She never once made me feel like I was causing any problems and was always very understanding. I am very pleased with my experience so far.
I have stored at this location for years. For as large as the area has grown, this location still has a hometown feel. Brian and Dorthy are wonderful and the new addition of Camara is an added helpful bonus. I look forward to years of business with this Company.
Very nice and positive people. Dorothy has helped in the past she awesome and respectful. All were positive I really appreciated their help. Great group Steve, Dorothy, Camara.!!!
They were very helpful with our company! Will continue to use them & recommend them to others!
I chose Public Storage after its competitors couldn't match certain features - namely climate control. However, I feel there are hidden costs and fees that are not well explained or disclosed. In particular, only on signing the final paperwork, are you told you need to get storage-unit specific insurance that costs a minimum of $11/month. Secondly, when reserving on-line, you can't tell which unit you're reserving and what features it has (or, importantly, might be missing). I saw a unit I liked that had an overhead door, but I reserved online to save $10 per month. But, when I finally saw the unit I reserved, it didn't have an overhead door. Instead, it had two, single doors, making move-in with our large items (treadmill, elliptical machine) really difficult. In addition, between signing the paperwork on my unit and trying to move-in (the next day), they had changed the locks on my unit without my knowledge!' I feel as though I got nickel-and-dimed out of $20+ per month. Which is a big deal when you're storing things for months, if not years, at a time. I wish there was more transparency in the final numbers for these units. However, as has been previously stated, it's clean, it's professionally run, and the hours are good. It seems secure. But you pay for these features.
We have used this facility for many years. Would never have stayed if it weren't for Brian and Dorothy, the managers. They are just delightful and so helpful. The facility is kept clean and is accessible when I need it to be. The big negative is the company policy of raising the rates on existing, loyal customers far above what they advertise online. You can always get the lower rate but you have to MOVE your stuff. That's right, when I was paying almost double of what was being advertised I asked for an adjustment and was told that I could have the lower rate but would need to change units. I did and am now saving a bundle. The company should give these managers a raise because we are there because of them!! Carol
I was visiting my storage in the last week of November 2013 and paid monthly fee and the gentlemen Floyd was very very helpful to solve few problems. Thanks to him.
I rented a unit for 5 months. These people are a rip off and cheats. 1. They raised the rent by 35% and did not send a notice to me. As my automatic payment was short $40, I incurred a $50 late fee. This is the first late fee I've had in 20 years of automatic bill pay. 2. When I vacated my unit, the manager claimed he did not owe me a refund for the last month, which I had accidentally paid in advance (using auto pay). I had to go to Public Storage HQ in California and contact them twice. Finally I got my money back ($200+). Given my experience, I believe they rip people off regularly
The Manager's are "ROCK STARS" They provide professional service with a personal touch. Always a pleasure to deal with them . I would not consider moving for any reason.
We have been very impressed with Brian and Dorothy's service for all the years that we have had multitple storate units at their location. It is always clean, well patroled, with sufficient carts available; and Brian and Dorothy are willing to help with any issues you raise with them. Five stars!