Public Storage Self-Storage Units at 6832 S State Street, Midvale, UT

rent an inside climate controlled storage unit. went to get some items and entire inside reeks of cigarette smoke. leaving all my stuff smelling that was. there is also dog poop and pee inside. no one answers the phone and have left voicemails but no one returns my calls. i’ve been renting for 3 months and they are raising my rate $40. will be leaving at the end of july. absolutely disgusting.

Super clean and easy

Gracias por el gesto en español.

Great place for safe and secure storage!

DO NOT RENT HERE. UPDATE: The regional manager called my sister and I back and did make the situation right. I'm grateful for her willingness to listen and understand. I still believe this company engages in bait and switch tactics, but at least the regional manager acknowledged our frustrations and corrected the issue for us. I rented two storage units at the 6800 South State Street location in Midvale, UT for my sister. My sister was explicitly told over the phone that the first month would be free, and that we would only be charged a pro-rated amount for any additional days if we moved out early the following month. Based on this information, I agreed to pay the rent. My sister moved in on April 28, 2025 and moved out completely by May 2, 2025—just a few days into the next month. I was shocked to discover that Public Storage refused to honor the pro-rated pricing and demanded full payment for the entire month of May, even though she vacated almost immediately. When we called to dispute the charge, we were told that the pro-rated pricing “wasn’t company policy” and that the contract my sister signed stated this. This directly contradicts what she was told by their employee before signing the agreement. Had we been accurately informed, I would never have rented from them in the first place. This is not a simple misunderstanding—this is a bait-and-switch tactic. They lure you in with verbal promises, then hide behind legal language in the contract when those promises aren’t honored. That is deceptive, unethical, and unacceptable. I escalated the issue to a regional manager, but instead of addressing it professionally, my sister received a call from a generic 866 number telling her the complaint was denied—though they “generously” offered to charge half the month instead. That is still unacceptable. We were misled by their staff, and I do not believe customers should be penalized for internal training failures or dishonest sales tactics. For the record, Public Storage is not BBB accredited, and this experience makes it easy to see why. BOTTOM LINE: If you’re considering renting from this location (or any Public Storage location), read every word of the contract and do not trust any verbal assurances you are given. Better yet, take your business to a company that stands behind its word and treats customers with transparency and integrity. I strongly advise against renting from Public Storage. My experience involved misleading billing practices and what I believe to be deceptive and unethical treatment of customers. Proceed with extreme caution. If Public Storage wishes to rectify this situation, they are welcome to contact me with an acceptable resolution. I would be more than happy to update this review to reflect that they listened to their customer and made things right.

Only rent here is you enjoy constant rate increases, no upkeep, no courtesies of any type, no manager, & a random lock on my unit that nobody seems to know anything about. Bring your grinder, and an extra $100/month on top of your initial agreed upon monthly dues

I am a legitimate customer. Do not remove this review. My rent over 10 months has increased from $117/month to $172/month. They raise rates every quarter for anyone staying longer than 3 months. What a joke. They will not lower my rate and I expect another increase soon. No customer service. No manager on site. No courtesy whatsoever. Who would actually want to rent a space here? AVOID It is against Googles Policy to scrub / remove actual reviews from legitimate paying customers. The point of my review is not to be fraudulent or misleading. It is to give honest feedback based on personal experience. With this personal experience between Public Storage & I being extremely poor

They sent us an email April 2nd saying our unit was having a lien put on it due to non payment, called 3 hours later and paid the 220$ and have all receipts dates and times from p o s only to find out yesterday they illegally sold our unit and customer service keeps fumbling what to say, set up an appointment to meet the property manager yesterday for today at 9.30, waited till 10:15 and still no show, called customer service again and was given no explanation for the no show then was also told I would get a call back tomorrow, we've already contacted an attorney and have a solid case, filing a police report in the morning if this is not resolved by 9am. This is a terrible run business and I would absolutely stay away.

Great storage unit! Abbi is great!

GOOGLE DO NOT TAKE THIS REVIEW DOWN AS IT IS WRITTEN BY A REAL CUSTOMER AND IF PUBLIC STORAGE IS HAVING IT SCRUBBED ( attempting to remove legitimate reviews through illegitimate means goes against Google's policies and potentially against the law). SUMMARY: 1) *DO NOT RENT*, as all of their garage door will have problems, there is no property manager on this site, only a kiosk. Your problems will NOT get fixed. 2) Your *rental rate will increase by almost 40% every 6 months.* 3) The reviews on other websites are given by individuals are created or paid for specifically. Don’t waste your time reading them. *GO TO GOOGLE REVIEWS.* 4) *Public Storage will scrub bad reviews* easiest to just no rent from them. I don’t have time to put mine out everytime they scrub. BACKGROUND: This is an unpaid, unbiased, up-to-date Public Storage (PS) Midvale sites review. I have my name and picture on the review. PS has gone or is going to a kiosk at their sites; no individual is ever on site. DOUG lives at one of the kiosk sites, but doesn't work at the site - what! Their storage prices from 2019-2024 have increased 313.43%. They increase you by 32% every 6 months. I have NEVER been notified of an upcoming increase, a gate hour change, or a change to the kiosk system. For over a year, I have had a 10x15 gate that won't shut or open, slick lock doesn't work, etc. I wnt the first week of May to interview customers of PS at the State Street site on Midvale and they have all have garage door opening, closing and locking problems. These individuals spoke to me on camera.

Abbi is wonderful. She always comes in and says hi to me when she walks thru because I am in and out of my storage very often because I am in between places to live rn... Very friendly and accommodating and full of energy..Thank you for making this place not just a place to store thing but a place that makes me confident my things are good here. Thanks abbi

I was amazed at how simple the entire process was. The self-service kiosk made renting a unit quick and hassle free!! The property is clean, secure, and well-maintained. I highly recommend storing at this location!!!

I've worked with both Tami and Abbi here and they've both been incredibly professional and so helpful. I would absolutely store here again!

If I could leave no stars I would I've been with the storage unit for 2 years. It's recently came under management with public storage. Since then I've been overcharged almost every month as having a late fee. My unit's been broken into three times. People just climb right over the tops. I've notified law enforcement. I've notified them.. still this month I let them know that they've been over me. But now they're reasoning is is went up. But the amount that it's went up they're still overcharging me on top of that. I would not recommend this facility to anyone. In fact I'm going to recommend that my daughter moves out of it. Building a is completely unsecured on the tops of all the units. I'm now looking for a new unit to break away from public storage completely.

Terrible experience!!

Dealing with the management, Tammy, at the Midvale location was a great experience. She went out of her way to address my concern and the units there are clean and nice. Great experience. Will continue to rent there!

Good customer service for Tina or Dina or Lina sorry I forgot her name older lady short hair grayish

I had the most wonderful experience at public storage. I originally stopped in to ask a few simple questions, but after talking with Abbi Higgins, I decided to rent a unit. She was so kind, knowledgeable, and competent. my time in the store was very refreshing. Definite would recommend!!!

The facilities here were immaculate. Abbi Higgins was my point of contact on site. She was super helpful and friendly. I have storage facilities closer to my home but after the 5 star treatment I received, it’s worth the extra 8 mile drive!

This is a great place to store items. Doug is a very nice manager and always ready to help with any of my questions or concerns.

Dakota was so friendly he made sure I understood everything and showed me where my unit was. All around great customer service.

Tami was very friendly and professional helping me set up my account. Really made a difference with our initial introduction using Public Storage

Good place for storage needs, Good Customer service and easy sign up and awesome App that allows you to access and keep your information up to date

They are very friendly and helpful. I will definitely recommend using them. The site is very clean.

Ann was very helpful, and knowledgeable with information I was looking for. Thanks Ann!!

Super handy to be able to do everything online! The lady named Sandy that I see cleaning up always says hi and asks how everything is going. Great customer service!

Great location in midvale properties clean secure really like the pictures on the mobile app that opens the gate with the touch of a button. I definitely recommend public storage for your storage need

The property manager Misty at the location is very kind, helpful and patient. She helped resolve my issues I was having that the corporate customer service couldn’t do. I’d definitely recommend this location and will ask for Misty anytime I need assistance.

Sandy made this the best experience I’ve ever had a storage place

Sandy was very sweet and helpful she deserves a raise

DO NOT STORE YOUR STUFF HERE. Every time I was visiting this location to get some things from my unit during the colder months, the lot would be covered in thick ice with no salt put down to melt it and I almost fell a few times (very dangerous). When I needed help with my unit, in the middle of a weekday, doors were locked and no one in sight to help me, I waited for 15 minutes then left. I have been storing my stuff her for the last 2 years and they raised my rent twice each year and it has more than doubled as a result of these rental hikes. I’m going through random medical issues and I do not have the energy right now to be moving my stuff out, and I cannot afford to hire help for it. I really really want to get my stuff out of here. This place is ridiculous!

Sandy was amazing. Yes, I have come to expect just excellence from PS. Clean, efficient service. 💚

Fantastic storage experience. Clean and easy to access. Easy move in process. Would rent again

Always clean and well kept. Expect regular price increases! That's the reason for the low rating.

The Manager Sandy and Dylan is amazing to work with! She truly cares about her customers experience! :)

Dylan is great. He always make sure that I am doing OK and receiving great service.

Sherri was great! The storage unit itself was exactly what the website said it was. Felt like my things were protected. The moving carts were extremely helpful, although if you go at busy times there will likely not be any available for use.

I’ve been a great client paying in advance and not complaining about how much more I have to pay now because they changed the lease without telling me before signing with them from 82 to 97 and now one time I forgot to pay I just had a baby and I just forgot they charged me 20 dollars more I ask them to forgive me just this time and they declined

The staff here is not like it use to be sense the management change.

Great experience! Fast and easy to work with

Sandy and Doug are super nice and the property is super clean I recommend this location100%.

Amazing service from Doug!

Doug was the most helpful and mindful employee I’ve ever dealt with at any public storage!!!

Doug is awesome returns calls promptly

Doug helped me get a great space

Divorced dad core

I really liked this place it was extremely convenient being able to go whenever and get in before 9:00pm. For over 2months now they have a sign that "temporary gate hours are only until 5? Broken gate I'm guessing? OK no problem. But going on roughly 8 weeks? Maybe more? Ridiculous. Storage units literally sit and make money. Barely upkeep at all. Since it's their gat e and they charge borderline Ridiculous amounts for a small box room. Can't they pay someone to at least keep it open for the time that was agreed on when making the contract? I work 7 days a week and don't get off until 6pm and an hour drive on top of that an hour drive. I understand things break but, this company obviously doesn't care about it's customers. The funniest thing is raising their loyal customers rates because of "inflation". it's storage units did the price of garbage and power go up slighly? Disappointed...

Doug and the staff are awesome! thanks guys

Good Doug. good attention and a lot of patience. ;)

Been a great place to store.. Doug has been great property manager.. Nice clean place..

The facility is nice and usually clean. They do not plow snow though, it’s up to the customer to pack it down when they drive in. I’ve also had a 24% rate increase after 6 months and now an 18% rate increase after another 10 months. I find that pricing way too much for an orange door. Also, they close without notice. They have emails and phone numbers for customer, they should email/call and let customers know. I don’t think I’d recommend this place. Today, I needed to get into my unit early, at 6:30am, I arrived to this sign and gate. They didn’t call/email/text to notify customers. This is how they operate at this location. Do not rent here!

Sandy is the best. Made me feel right at home .

Gate has been broken for at least 5 days. Cannot get access to the property. I talk to the on-site managers- they said they submitted a work order to corporate but haven't heard back. Called corporate- no one knows what's going on or can do anything. I showed up with rented equip to move things out, but the gate was locked. Total waste of time and money. Rent here if you want to lock up your stuff behind a gate you cannot open.

excelent service

Logan and Doug were friendly and great

seems secure and is clean .

Very nice lady signed us up. It was a quick and easy process. The facility is clean and well lit.

Doug was always friendly and went above and beyond

Doug was very helpful and kept the place very clean

HELP. I NEED TO CONTACT CORPORATE. THIS PLACE SCAMMED ME AND POSSIBLY AUCTIONED MY UNIT WHILE NOT ALLOWING ME TO PAY. THEY REFUSED TO ALLOW ME TO CONTACT ANY CORPAORATE OFFICE, TOLD ME IT WOULD ONLY BE 64 $ SO I MOVED MY ITEMS IN. THEN ALL OF THE SUDDEN THEY RAISED THE PRICE TO 160. AS SOON AS THEY RAISED THE PRICE THEY LOCKED OUT. THEN I TOLD THEM I WOULD BE ABLE TO PAY ON FEBRUARY 13TH, AM WAITING ON AUTO PAY SO HAVE NO CONTROL OVER EXACLY WHEN. THEY INSISITED ON STILL AUCTIONING MY UNIT, SO I USED MY BANK CARD TO PROCESS AN AUTO PAYMENT. INITIALLY IT WENT THROUGH. BUT THE STAFF STILL WOULD NOT LET ME IN. THEN THEY SAID IT WAS DECLINED??? AND ARE AUCTIONING MY UNIT EVEN THOUGH I PROMISED TO PAY TOMORROW AFTERNNOON. THEY WOULD NOT EVEN PUSH OUT THE AUCTION DATE A FEW HOURS. HOW DO I REACH CORPORATE??

Nice facility with wide drive lanes and Doug the manager keeps a good eye on things!

Sandy is awesome! She helped me with all my needs and was so kinda and comforting! My experience was great!

Thank you sandy and Doug for such amazing service

Car got stuck in the snow but Doug helped me out, good price and location

Merilee was super helpful and handy at this public storage location! I’m very glad my unit is at this location, so many other unit brands are awful but public storage seems to be much safer, honest, and caring! Thanks!

Been here many of years. They chose to raise my rent in a smaller unit so I moved to a bigger one cause it was cheaper. A year goes by in the new unit and I understand inflation and a price raise of 20-30$ here n there. But going over $100 raising my bill, then 3 months later you raise another $50! There tactics are weak, Why? Your good paying tenants you’d rather loose then take care of them. Stay away from this place. They increase prices without telling you. Also the management mainly Doug is lazy and doesn’t care to cleanup around the place. I’ve used the indoor bathroom multiple times for a year. The soap has never worked and the bathroom has never been cleaned.

Doug was great

Wrong unit was given to me on line and was paid for. No one was on site to help fix the problem even though they said someone will be on site for the whole day. One of their customer service people told me it was their mistake. But cannot refund the admin fee. I wouldn’t trust the online customer service as they rush to get the contract and get your money. And don’t care about anything else.

Sandy was awesome and very helpful.

Very kind and professional. Thanks

It's nice that you can rent it online and not deal with the workers. I moved half of my stuff in and was locked out the next day turns out I owed them for a unit I had at a different location 10 years ago that I was a few days late, but then called them to make the payment and they already marked it as an abandoned unit and said I emptied it and then didn't pay them. This is how I found out somebody stole my whole unit. Happens a lot at the Kearns location. So then he tells me I owe for one I had previously in west valley. $100 for lien fees and an auction fee. This one I owed 300 but they sold it for 650. By law they have to cut you a check for the amount that is over what you owe. So where is my check for the 350? And why didn't they take the fees out of it? So I really don't recommend this place. I've had issues every time. And now I'm at the one in Murray ... And my code only works during the office hours. Can't get in when I should be able to. And the guy that lives there is on you from the second you get in. I've been asked multiple times if I'm almost done. There is no electricity in my unit and the hall lights turn off every 5 minutes. I've had boxes and crates fall on me just trying to get back to the hall to motion them back on. Unless you have no other option and have to go to public storage due to location or money or time .... I recommend going anywhere else. Nothing but bad experiences with this company.

Dug was very friendly, helpful, knowledgeable, quick! Thank you!!

absolutely terrible customer service and the way they treat their customers is horrible

Sandy was very helpful and nice

Doug keeps this place looking amazing! He’s super helpful! Public Storage is the place to store!

They can and will randomly shut down access to your stuff. The guy Doug is a extremely rude person and a smart a**. He will find a loophole in any complaint you have . I would recommend going anywhere but public storage. Also they rarely shovel or plow snow. I had to did out my unit several times this year. And my car even got stuck. They raise the rent constantly and are overpriced. Bad service and too expensive

The gate is constantly broken and unable to access property. They have a hard time getting the place plowed

Earlier today Sandy helped me.She was genuine with me & she went out of her way to help me with a smooth move in & a great deal. I enjoyed talking to Sandy, talking to her made me feel like I was talking to a lifelong friend. 😍

Had to get popcorned around the phone over and hour because the person on shift (Doug) locked the doors and was sitting in the back. Was also extremely rude and kept cutting me off when asking for my contract. They have done nothing to make the process smoother for the theft that happened in my storage unit and although I know they're not responsible for stolen items, they are refusing to hand over camera footage and replace the slider on the storage unit even though it was broken off while someone was on shift. Extremely unprofessional and lazy.

Doug was great to work with and helped clear an area so I could change lights.

Doug really helped me out here!

Terrible management, says online they close at 6pm but really it’s 5 or sooner

Kendra @ Public Storage Midvale was extremely helpful!!! I was having trouble with my access code & she figured it out right away & came right back with all of the info I needed!! Super friendly!! Thanks Kendra!!!

Clean facilities, helpful and friendly staff, no weirdos or drama. I have a few units here and my experience has been great! Thanks guys. 🤘

Chad and the gang were great to work with. So happy I chose this location!

Great reliable place. Chad at the front desk was very helpful and remembered all our names!

We went in to get a small unit, and both the men there were really nice and helpful. They made sure we could open and close it without any trouble.

Store stuff here it will be stolen.

Great Customer Service, Doug was extremely helpful and friendly

Too expensive.

Marisol and Doug were helpful

Lindsay was AMAZING!! I had a right time crunch and she worked with me I’m fixing a mistake I made. Couldn’t be happier to work with such a nice woman. 😁😁😁

Grateful for her warm service and support.

Dirty, Rat infested, and constantly raising rates. When we complained about the rats damaging our property we were cold told to file an insurance claim.

It is extremely easy to rent and get into a space, but once you would like to move out, you can’t get a hold of anyone. Their automated phone system and chat feature is not in anyway useful. You can only get a hold of the sales department, customer service requires a PIN that if you have forgotten the system hangs up on you. Once I was finally able to get a hold of the on-site manager Doug, he was very helpful. But to get to Doug I had to call through their automated system 3 times, finally sales transferred me.

Help out with carts

Friend wanted to place items in personal storage unit. Aisles were clean. Banks of units were clearly marked.