Public Storage Self-Storage Units at 28823 Birnham Woods Dr, Spring, TX

Deanee was so helpful! I was not familiar with the storage but she helped me with everything, lock, elevator, cart. She was absolutely helping me enormously.

I am currently looking for a new storage to move all my stuff to. I called in to get information and the lady I talked to, Deanee, was extremely helpful and super kind! She gave me a lot of useful tips and was thorough with the details of the storage spaces. Definitely think I'll be moving to this location.

The staff is never in the office , gate breaks often , & staff refused to replace a burnt out light bulb in our unit. Rental rate has also doubled.

Thank you Kenya for your time and patience in showing me all the units I needed to see in order to decide the perfect fit for us.

Thank Kenya

Thank you Kenya.

Went in to inquire about a unit. Deanee was absolutely amazing. Very kind and helpful.

Excellent customer service 💯

I had a great experience at Public Storage! Deanee at the store was thorough with the rental process. Super polite, and had all the answers to our questions. I definitely recommend Public Storage, and if Deanee is at the store your experience will be quick and precise!

Had the best ever!!!! Deanee is just amazing!! She remembered my need to get a bigger unit and she called me to up size! I am a customer for life now!!

Deanee was an absolute help and love the customer service. Can't ask for better support.

Deanee helped me tremendously thank you so much !!!

This 5 star rating is due to the hard work of DEANEE!!! She is EXACTLY what this location needed! When I came here in December to rent a unit, the woman who was on-site was not friendly and barely helpful. It was impossible to find a cart, even though I was the ONLY renter on-site at that point. When I arrived today, there was actually a cart in the cart storage zone on the first floor. The elevator was not only visibly clean, but it had a fresh aroma... something I have not experienced here before. The elevator was fully operational (has not been on previous visits), and when I ran into Deanee outside of the elevator, she was so friendly and personable. PLEEEEEASE keep Deanee at this location. She is WONDERFUL!!!

Deanee is AMAZING! That you for your attention to detail. :-)

Services is always good here.

The customer service here is great, the property was clean and Makayla was more than helpful to give me a look at the space before I rented and gave me other storage unit options to choose from.

Great experience. Makayla was a great help !

Makayla was very nice and helpful 10/10 would recommend

Makayla is great

Maxine totally awesome and went above and beyond and would recommend Maxine to everyone thank you

Never again! Bad onsite management. Hidden fees. They don't prorate. So they charge the entire month even if you move out early. I would go to a small storage facility in the future. Stay away from PS.

Makayla is always so sweet and helpful. Thank you!

Tracy, Thank you so much!!!

Thank you so much Tracy you were amazing!

Makayla was very helpful and friendly, pleased with how clean the storage room was!!

Cube Smart was great. Public Storage stinks. Rate increased several times and customer service is horrible. Exit gate rarely works. When I brought it to their attention it was obvious they don't care.

Ms Makayla,very professional love her smile always helpful

Makala (sp?) was very friendly and helped me pick out what unit we needed. This is my second unit to rent from these folks and I highly recommend. Thanks Makala!!!!!!

Ms. Jennifer was absolutely amazing! She was very friendly, warm, and welcoming. She explained every thing in great detail and made me extremely comfortable with wanting to rent from Public Storage in the near future. She has an awesome personality!!!

After a long day moving it was really nice too have a person be so helpful, thank you mis Morgan.

This place has really taken a dumpster dive when it comes to customer service. No one is ever on site! I would not trust storing your belongings here because if there is ever an issue and you need any help within business hours there won't be anybody here to help you. They will call you excessively when it's time to pay your bill but if you try to call the office for anything it will go straight to voicemail. They have a entire office space but no one working at any time during the business hours they provide. If there is any on-site emergency there will be no one there to help you in the middle of the day.

HORRIBLE MANAGEMENT! I can’t tell you if the staff is nice, or mean, because I have never met them. Nobody has! The office is always closed. Nobody is ever here to help with anything. This is an unmanned site. Right now it is 1:38pm on a Saturday afternoon, when most people move, tons of customers/cars are here and the office is empty with the lights off. There are supplies for sale in the office, bubble wrap, boxes, tape etc. but all we can do is look at them. I have been here 4 times in the past month, Morning and midday and each time the office has been closed with the lights off. There’s is no security, no one on sight, I’d be surprised if there aren’t a lot of thefts and breakins because this is truly a thief’s dream. He or she could easily hit the lottery in this place with a good lock cutter because lord knows there’s nobody on staff who would be here to stop them. I miss when it was Cube Smart. Since the Public Storage takeover customer service has plummeted, it simply no longer exists. You are provided with a phone number on the door that nobody answers and ultimately leads to an unanswered voicemail. There a group of angry customers here with me now. Definitely moving my stuff out of here ASAP.

Very welcoming and helpful staff members. Thank you Morgan Harris for making the experience better.

Morgan was awesome- answered all of my questions and was super helpful- Thank you!!

Easy access, clean and convenient! Morgan is a doll, she was veery polite and easy to work with.

Morgan was very kind and knowledgeable about the supplies and fee. I’m very happy with the customer service she gave me my experience was a blessing.

Makayla is always nice and helpful. 👍

Makayal is always helpful

Makayla was a great help! If you’re looking for a storage unit this is definitely the way to go! Excellent staff!!

Morgan was beyond sweet and helpful. The online process was super easy.

Today I went to public storage for a unit and all i can say is the property was nice and very clean

Agent was thorough & knowledgeable.

Nice, Clean and Secure Public Storages. Makayla (PM) was nice .

We just had the easiest time reviewing and subscribing to a 2nd storage unit, all because of Rhonda’s help! Rhonda was so friendly and had zero hesitation in assisting us today. Thank you, Rhonda!!

Rhonda, was great in helping us through the process and making it a pleasant experience.

Makayla is helpful like always.

i had a great customer experience with the young lady Makayla

Rude staff, poor company policies, overly expensive and very poor, if any, onsite amenities. You can’t even throw trash away. Look next door to that storage facility, several accessible trash dumpsters and they have much better prices. They Will not allow you access to facility before or after certain times even if you have a large, 1st floor exterior garage unit. Extremely inconvenient especially when you use the storage for part of work. Staff Threatens to evict you when you try to access unit, via gate code, after those hours that are NOT posted at the keypad. Will be cancelling my lease and going anywhere else.

I can't in today for boxes, staff was friendly and Makayla was very helpful

Absolutely horrible customer service. I understand that if I leave a lock or items behind they will charge you and that is not the problem because if I owe it, I owe it. I had no problem paying but I wanted to see if the late fee could be removed but before I could ask the young, black highly unprofessional, rude and disrespectful employee gets an attitude with me. I had to inform her that customer service is a skill. She literally talked over me trying to make her point, then called another representative instead of talking to me (as I was standing there) to talk about my account. I didnt even get a chance to ask because she quickly got on the phone and as I am literally standing in front of her started having a whole conversation as if I was not there. After telling her about her lack of customer service skills and respect, I pay my bill and get my lock and the 3 things I left in the storage room (which I completely forgot about until she called. Also another experience with her that was very unprofessional..she is just a rude individual). I would NEVER recommended this place. 1. The rates raise significantly after your first month 2. The employees are super untrained and unprofessional and 3. The doors/gates fail to work properly. I would NEVER ever do business with Public Storage ever again due to how I was treated with this one (and only) experience. There is too much competition to deal with the stuff you have to deal with at this location and with this company.

Makayla is always so nice and helpful.

Makayla is always helpful.

Nice, Clean and Secure Public Storages. Easily accessible and Well maintained.

Rhonda was all smiles and very helpful with discussing the various rates and unit sizes. She is very efficient. Thanks Rhonda.

I've had a storage unit here for 7 months and they have already increased my rent by 25%. Looking online, Public Storage raises rent by this amount every year. Unless you want to be paying significantly more in the next couple years, I highly suggest using a local storage facility (not a nation wide storage company).

This place was great when it was CubeSmart. Now that it’s public storage, the facilities are breaking down and no one is fixing them. The last couple times I’ve been to my unit, the door doesn’t open when you put in your code. We had to pry them open. You can never find someone to help you. I got a letter in my mail yesterday telling me that my rate is going from $109 to $155. This place isn’t worth that. We’re planning to move facilities now due to all these problems and changes.

My unit is on the 2nd floor. Doors won't open when I punch in my code but my name appears nothing happens. So I end up walking all the way to the front to get in this is not the 1st time . Doors,elevator and gates always have problems and this is mid day when there open. You can't even find staff to help you. I pay so much but don't get the service I pay for.

This place is utterly ridiculous. They close an hour earlier than every other storage place I've been to. The elevators stop working right at 9pm with zero warning. We were moving things into our second floor unit and lost track of time, so when the elevators stopped working, we were unable to get to our unit to close and lock it. That is completely unacceptable. I understand if the gate locks at closing time, but if someone is already inside the gate, they should always have access to their unit. Very disappointing.

I had a great experience at this public storage with makayla she answered all my questions and was very respectful.

Drove an hour to the storage only to realize the “internet service and gates were down” during access hours. There was no sign that the units were unavailable or notification sent to the customers. Unfortunately the girls that worked there were of NO help either (even saw us and completely ignored us). Not sure what their purpose is at the facility but this place has not handled the situation professionally. I do not recommend AT ALL. EDIT: Over a few days, Public Storage has reached out and was able to talk to Joshua C. over my review. I explained to him the situation and appreciate being heard. I’m confident they will develop a system to notify or place a sign when units will be unavailable.

Makayla gave great customer service.