Public Storage Self-Storage Units at 1241 Prosper Commons Blvd, Prosper, TX

Kelly was awesome! She was friendly and very knowledgeable. Great experience during a stressful time so thank you for making this part so easy and pleasant! UPDATE: I’ve been with this public storage for a little over a year now. They’ve always been kind and patient with me. I talked with Kurstin today due to a late payment and she went out of her way to be extra helpful and make me feel appreciated as a customer. She even listened to me rattle on about the reasoning behind my tardiness. Great person and great customer service. Thanks again!

Pierre was amazing. Made the renting experience quick, and easy. Excellent customer service!

We have been with Public Storage for years at this location. Today we needed to add a unit for my aging parents while we transition them to senior living due to health reasons. We spoke with Kurstin who was incredibly helpful. She told us the units that were available. She also encouraged us to look online for special pricing bc she didn't have access to that information since online specials couldn't be booked directly with her. She saved us quite a bit of money by doing it online. Since finances are tight for my parents, we really appreciate her pointing us to online booking. She didn't have to-but she did. Thank you, Kurstin! We appreciate your kind of service.

Got my 2nd unit at this location. Easy clean and air conditioned. Brandi found the size I needed and walked me through the steps easily.

This place sucks 100%, but Brandy is wonderful! This five ⭐️ review is for HER!

I recently added a second unit to my account with Public Storage, and the process was incredibly smooth and efficient. The online system made it easy to complete the addition, and when I had a few questions, I called and spoke with Josh. He provided courteous, informative, and professional service, ensuring all my concerns were addressed. Overall, an exceptional experience that exceeded my expectations.

Josh was wonderful with helping to make sure we got the best possible rate!

Kelly left her location and met me at the Prosper Commons location to assist me in securing a second unit and I totally appreciate her for doing that. She was most helpful, knowledgeable and kind. You need about 10 more Kelly’s to run this show. She was amazing!!!

We already had a unit in this facility. Brandi was so helpful with securing a second unit. Professional, pleasant and ready to help. Thank you Brandi

Brandi is the best!

Excellent. Brandi is always a big help.

Brandi did a great job providing all the information we needed and was super helpful!

Been with this place about four yrs and my stuff isn’t on fire or flooded. Non-climate room that I chose so I can’t say anything about those. But the storage area was open and the gate always worked with my storage code. They always had carts and working and clean elevators. The people in the office are always pleasant and helpful, especially Brandy (possibly Brandi; we’ve only spoken on the phone), who was incredibly helpful, very personable, and was able to leave me with enough of an impression that would cause me to want to give ppl the opportunity to choose this place based on my own pleasant experience.

No other place I would store my stuff in Prosper. Needed extra help with my locker and they went above and beyond to get it done same day. Josh and Cho are the best!

Jodi and Josh have been great to work with and made my move in easier!

Great experience. Jody was great and helpful! Thanks for everything. Always clean always easy

Yes, I just wanted to make a comment about Josh Zander. He was amazing. He was the only one that called me back regarding my storage. I have a storage room there and Prosper on Commons Boulevard and I have since moved to Houston Texas and I was concerned because I wasn’t gonna be able to pay until the end of the month which means my storage is in late payment and I was worried that my items would be sold. He called me back. He explain the process and put me a promise to pay status. Explain to me that I would still receive calls from them, letting me know that my Storage is late and he broke it down where I can understand but they are not selling. My item just a courtesy call to let me know the status of my account. I was so grateful for him doing that because being so far away from my items my furniture, I was stressed and worried and now I can relax and make my payment at the end of the month I think he’s amazing. He states that this is not even his store he’s just helping out, so I really thought that was amazing of him to do that.

I have been renting from this storage unit for years for my small business. I needed to make some changes to save money on rent and Jody was incredibly helpful to get me just what I needed to do that! Super clean facility!

Jodi at Public Storage located at 1241 Prosper Commons Blvd Prosper TX 75078 is absolutely amazing on every level!!! She provided a level of care that was beyond kind and I thank her for her professionalism and attention to detail in handling my storage unit transactions. This facility is super-clean and has easy access to my unit with great lighting and a secure entrance. Thank you Jodi for helping me with my storage unit in such a kind and caring way. It's nice to receive such great customer service where you feel you matter.

Angela helped me with my lock and I’m so grateful! Always had good service here

Thanks Jody for patiently guiding us and it was one of the best experiences we had

Thank you Jody! You are so helpful, sweet, pleasant, and you took care of my storage needs and questions. Ty Martha 😊

Changing my review after speaking to the manager, Jody. She has taken note of the issues pointed out below and is actively working to resolve the issues. It's refreshing for a business to reach out and resolve issues. Great work Jody at this Prosper Public Storage location. Note, the following were past issues I'd experienced: Has decent rates for upstairs storage. Major downsides are the parking, usually no carts available, and worst of all, the elevator is usually broken about 70% of the time. Also note that the handrail in the stairwell is very loose and is about to fall odd the wall. Safety isn't a standard let alone a thought here.

I am very impressed with the ease of the rental process as well as the cleanliness of the facility. My unit was ready for move-in within 10 minutes of completing the agreement online. I had the pleasure of meeting the property manager, Jody. She was very informative and you could tell she knows that property like the back of her hand. She literally gave me clear, concise directions to my unit on a completely different floor. Upon departing, she caught up with me just to ensure the rental was good, a decent size etc. I appreciate her customer service and I cannot recommend this facility enough.

Jodi was awesome! Very professional and communicative! Highly recommend this facility!

Jody is amazing and extremely helpful.

Jody gave excellent customer service! Pleasant, knowledgeable and a pleasure to work with. Rare these days!

Thank you Jody for the excellent service you provided earlier. It was greatly appreciated.

Great experience! I had the pleasure of meeting the manager, Jody most recently and she’s a true gem. Her level of professionalism and dedication to providing excellent customer service is unparalleled. I felt like a VIP! 10-stars is well deserving, and two thumbs up for her amazing presence.

Jody is the best I got the best experience, so friendly, recommended space for me. I loved the whole experience

Very nice facilities. Jodie was very helpful and accommodating.

Leo was very helpful with navigating the process of getting a new unit. Very easy to work with, very pleasant and knowledgeable. Highly recommend.

I have been very pleased with the customer service with Jody. She is very friendly and always there to help with any questions or concerns. She always meets you with a smile and a kind word. She has been a blessing to know and we have stayed with Public Storage because of her. Thank you , Jody. Faith W.

Clean facility and Jody was wonderful to work with

Just signed up for a storage space. The facility is super clean and the unit is easily accessed. Autumn was very knowledgeable, friendly and helpful.

Awesome storage unit and excellent service! Jody was a pleasure throughout my time needed for the unit and a great property manager!

Our main reason to give only one star is the staff. The new manager names Jodie (she refused to give her last name) was incredibly rude, beyond reason. We were asking her nicely and politely and she was just rude for no reason. Jan 18, 2024. The storage is fine. But I don’t know how much the climate control works. Emily we were in, they were trying to fix the heat. So who knows how long the system wasn’t working.

Angela was great and she made our move in easy and smooth!

Autumn was very helpful and extremely nice. She showed us a handful of different unit sizes as we didn’t know what we wanted or needed exactly. She wrote down the prices, unit sizes, and a lot of other useful information to help us choose the right unit!

Autumn was incredibly helpful, gave us a lot of useful information while helping us choose the right unit for us

Quick fast easy. Excellent Customer Service

Hi there, Autumn helped us to give all the details regarding the storage space also made the process easier. Thanks Autumn!

Jody was really helpful in getting us the storage we needed. I recommend this location

My wife and I were very anxious to find a new solution closer to home. This location is great. Clean, accessible, and well-managed. Jody was extremely kind and helpful to us. We got exactly what we needed and felt like truly valued customers throughout the whole process. Thank you, Jody, for everything!!!

I have had a unit for nearly 5 years at this location. It’s always nice and clean and of course temperature controlled. Recently, my work mistakenly shipped a package to my storage unit instead of my home address. Ashley, the site manager on duty, was so kind as to give me a call stating she was holding onto it for me till I could get by to pick up. She even stayed late to allow me enough time to get there to pick the package up. Ashley went above and beyond and I sincerely appreciate the customer service!

Corey and Jody were awesome!

Jody was great. Very helpful and patient with me asking lots of questions.

Trisha was very helpful and kind enough to show me around minutes before closing