Public Storage Self-Storage Units at 3301 W Parker Road, Plano, TX

Excellent service!

Try efficient

I give them Zero stars if it would let me. Do not use this Public Storage. They are rat infested and even with me putting out poison, I still had a lot of chewed up furniture and boxes. And the insurance does not cover rat damage. I have tried many times with phone calls and emails to get ahold of the manager and you can never speak to them nor do they return your calls. Every 3 months they raise my rent $60-$80. I started out paying $170 a little over a year ago and just went up to $380 a month. And they are offering this unit to new people at $220 to suck you in. That is crazy. You would think they would want to keep their good paying customers. I think they want you to default so they can have your stuff and sell it to make more money. I have used other Public Storages in the past and were happy but this one is down right awful! Beware.

My check in man did great!

ZERO STARS! DISHONEST BUSINESS. UP YOUR RATE TO TWICE THE PRICE THEY ARE ADVERTISING ON WEBSITE.

I rented a unit from them to store work tools and boxes with documents for a move. I waited a week for the key and lock because the space did not have a working office and the customer service number only gave voicemail. A few months later I noticed that water was getting into my unit and I lost a lot of documents and family photos. I activated the insurance and it has been more than 40 days and they have not given me any response. I have already changed storage and today I am very satisfied. I do not recommend the services of this company.

Warning: The facilities are fine, but expect your rate to increase by more than 100% within the first 3–6 months. There are no options for annual or multi-year agreements, and you won’t be able to speak with a real person about your account. I'm planning to move out as soon as I can and would only consider using Public Storage again for very short-term needs.

Adam, the manager, was so incredibly helpful and friendly. Made my first experience getting a storage unit much easier than I could imagine.

Adam helped me very good to get my storage I really appreciate his patience Best regards Amparo Dominguez Rogerio

Adam is helpful and makes the process of booking seemless.

Adam is always helpful when we need

Have been here for years. Adam is super helpful!

Love the customer service here. Adam and his team do a wonderful job of helping with all our needs. Plus property is very clean!

Clean honest and well run

Ramero (sorry if i spelt it wrong) has great communication and is so professional! Gave me all the exact details as well! Thank you!

Clearly paid-for reviews on here. This place needs help. I pay $227 for a 10 x 15 currently 07/19/2024. Their new online rates have dropped to $180 for the same unit (with an introductory rate of $116). Public Storage will not honor the decrease on my rent. I understand not giving me the promotional rate as I am existing. They would rather lose a tenant than simply honor the current rate? As a business owner myself, this policy does not make customer service sense to me. I have to move out for 7 days before I can re-rent at the "new market rate". What a pain. This location needs serious help. The actual units are not bad at all. Easy access and all that. They are in good shape. That's why 2 stars. There is no active attendant and the gate sticks open often. We will be moving from this spot to a place that has a focus on security and customer service. Buyer beware.

I am so impressed with the professionalism and courtesy of this staff, especially Ms. Kim and Mr. Adam. I’ve been with PS for years. Whenever there could be a potential problem, finances, storms, general worry, those two always manage to be prompt and calming about every situation. Whether the problem is minute or dramatic, Ms. Kim solves it clearly and with a reassuring resolution. I am truly grateful. Thank you Ms. Kim!.. Mr. Adam, thank you for keeping things so neat and safe. It’s so good to see men like you. You’re a rock and you ROCK! Thank you two again. Sincerest regards to all you do.

Liars!! Do not use!! They will continuously jack up the rates with no warning. Also the gate is constantly broken so anyone can come in and out and the building doors are always propped open because they won’t get the AC fixed.

Property manager Laura is never available. Does not return phone calls and does not call when she is supposed to including during the cancellation process. Unfortunately, the best way to get a hold of the yahoo at this location is to just not call them at all and instead go through the 800 Public Storage number. The good news about going through the 800 Public Storage number is they are even less help. All they do is defer to the property manager, who once again, never answers, calls, or returns them. The good news is I have the district managers information so we’ll see if he is able to actually get the ball rolling, considering that he hired Laura I’m feeling a little disparaged about my chances. Unfortunately, even though I canceled days ago storage has sent me yet another invoice for next month which is 20 days away, which is a good indication to me that it is not canceled. I can tell you exactly why I canceled which is the fact that every three months public storage will up the cost of your unit by 25% they do this until the end of time. I did not mind paying $200 for my storage unit. In fact, I would’ve been willing to keep it for the next 10 years I would’ve also not minded if it had gone up overtime slowly, I would’ve not minded if they said it was just $250 like they did after the first three months. But in nine months time span going from $200 a month to $370 a month is quite a steep jump. I had a friend that this exact same thing happened to him. By the time he realized the auto debit had kept going up. His price was three times. The original amount costing him over $600 a month. Good business model, Public Storage. I think the Public Storage would be good if you were looking to just keep stuff there on a short term basis for no more than three months. It was convenient to get my unit and to get signed up. However, the process to cancel your unit is a nightmare. I would highly recommend if you’re looking for a storage solution that you seek different companies.

Las señoritas Elizabeth y América me ayudaron mucho al finalizar mi renta de espacio ya que no hablo inglés y ellas fueron muy pacientes y buenas conmigo mi primera vez utilizando sus servicios y hasta ahora muy bien gracias

Where do I start? There was nothing wrong with the storage space itself. My problem is with Darla. Whenever we would call, no one would answer. When she did finally call back, her attitude was horrible. When we asked to speak to her manager she would hang up and refuse to answer the phone. When we showed up she refused to stop “writing notes” because we were a tad later than 2pm. Apparently the world moved on her clock. Her customer service is awful and her face expressions are just as bad. Then had the audacity to run her mouth walking off. She needs to be dealt with

Ever increasing storage fees. 3 years ago I started at $79.00 a month and now it's up to $159.00.... it has doubled in 3 years.

Horrible customer service - do not use this location - kiosk run - impossible to get a live person - will never use again or recommend 👎🏼👎🏼👎🏼👎🏼👎🏼