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Public Storage Self-Storage Units at 2700 Shaver Street, Pasadena, TX
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
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5'x5'Online only price$ 12/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 12 /mo $ 24Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 12/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, swing door
$ 12 /mo $ 24Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 17/mo
Small 5'x5'- ground floor
- climate controlled
- inside unit, rollup door
$ 17 /mo $ 34Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 17/mo
Small 5'x5'- ground floor
- climate controlled
- inside unit, swing door
$ 17 /mo $ 34Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 22/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, swing door
$ 22 /mo $ 44Best Price Label+ one-time $29 admin fee
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10'x5'Online only price$ 23/mo
Small 10'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 23 /mo $ 46Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 30/mo
Small 5'x10'- ground floor
- climate controlled
- inside unit, swing door
$ 30 /mo $ 60Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 38/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 38 /mo $ 76Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 54/mo
Medium 10'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 54 /mo $ 108Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 54/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
$ 54 /mo $ 108Best Price Label+ one-time $29 admin fee
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15'x10'Online only price$ 56/mo
Large 15'x10'- elevator access
- climate controlled
- inside unit, swing door
$ 56 /mo $ 112Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 59/mo
Large 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
$ 59 /mo $ 118Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 63/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 63 /mo $ 126Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 73/mo
Large 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 73 /mo $ 146Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 82/mo
Large 10'x20'- ground floor
- climate controlled
- inside unit, rollup door
$ 82 /mo $ 164Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 96/mo
Large 10'x20'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 96 /mo $ 192Best Price Label+ one-time $29 admin fee
Nearby Self-Storage Locations
Self-Storage Near Pasadena
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Pasadena Storage Units Near Strawberry Park
Pasadena self storage units can be found on Shaver Street, not far from the Sam Houston Tollway. We are the greater Houston metro area's go-to for all your storage unit needs.
Our storage facility near Shaver Square has over 1,250 indoor climate controlled storage units, in a variety of sizes. Our smaller 5x10 storage units or our medium sized 10x10 storage units are most handy for portable items like books, bicycles, old clothes, and important documents.
Larger 10x15 and 10x20 storage units can handle larger loads like furniture, lawn care equipment, and other oversized objects. Regardless of the size you choose, our climate controlled storage facility keeps your belongings sheltered from the extreme summer months we get here in Texas.
If you're planning a big move, we have packing supplies available. You can find tape, bubble wrap, and boxes at this location. Stop by during our convenient business hours. Our attentive, knowledgeable staff is ready to serve you, so come on by and see what Public Storage has to offer.
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 778)
This place is amazing! I've had other units and have never been treated the way I was when I got here. I would like to say a BIG THANK YOU to a lady named Liz! She's such a sweetheart and relatable. Very helpful, such a gem. Because of her I'd recommend this place to everyone I know.
I had an excellent experience with Public Storage! From the moment I walked in, the staff was friendly, helpful, and knowledgeable. The facility was spotless, well-lit, and felt completely secure. I appreciated the easy online reservation process and the flexibility with unit sizes and pricing. Moving in was smooth, and I felt confident my belongings were in good hands. Highly recommend this location to anyone needing a reliable and hassle-free storage solution!
Thank you Liz!
There are a lot of fake reviews here, I’m sure they are trying to fool ppl with the fake 5 star reviews, the manager here is rude and the sign near their trash can outside saying they will charge $1000.00 for throwing away trash is ridiculous, We have an amendment here in the U.S.A it’s the 8th amendment that protects us from these ridiculous fines! So you are break the law by just threatening ppl with this! LOOK IT UP! DONT be ignorant! If everyone that has been affected by this was to join together to put a law suit against you, you would not only lose your job but Public Storage will be liable for any attorney fees and etc.
If I could, I would rate public store with ZERO STARS!!!
*WARNING** DO NOT RENT HERE UNLESS YOU WANT A MANAGER WITH RUDE/UNPROFESSIONAL/CHILDISH ATTITUDE & NO BATHROOMS AVAILABLE FOR PAYING CUSTOMERS!!
The Property manager shows that SHE DOES NOT CARE about the paying customers!
I’m am very upset after my wife came back home.
today, July 1, 2025, the property MANAGER (2700 shaver st, Pasadena, tx Public Storage location) DELIBERATELY TURNED OFF THE ENTIRE FACILITY A/C SYSTEM COMPLETELY FROM 2:30pm central time to 4pm central time while my wife was moving the stuff from the 3rd floor to the truck! This could caused a heat stroke in the facility during the middle of summer in Texas!!! Currently is is 94 degees with humidity! So take a guess HOW HOT IT WOULD BE INSIDE A BUILDING . This is Unacceptable behavior as a manager and AS A HUMAN BEING!!
-as a PAYING CUSTOMER, we should not be locked out of the bathroom while moving things in/out of storage unit! The entire time I paid for a storage space, I was never able to use the restroom!
-this public storage space off 2700 shaver, Pasadena tx.
- when I opened the gate with my public storage app the property manager thought i opened the gate for her, BUT REALLY I OPEN THE GATE TO DRIVE MY VEHICLE into the place to get my stuff out of storage. The property manager shouldn’t have started pushing her trashcan in through the gate before I drove my vehicle through the gate. I did not open the gate for her, I opened it for me.
-the public storage property manager acting childish by yelling at paid customers and using profanity towards me while I was loading my stuff onto the cart to take to my vehicle.
-when I tried to take my stuff down the elevator, the public storage manager kept pushing the down button And also putting her foot in the door of the elevator to prevent the elevator door from closing. She didn’t even go in the elevator. She did this to piss me off while she was recoding on her device for no reason! And she said she was kicking me off the property while my belongings are still in my storage unit!! AFTER I LEFT FACILITY, out of no where the two gate entrances had an OUT OF ORDER SIGN” even though the gates worked less than 30 minutes ago.
THIS IS NOT HOW YOU TREAT PAYING CUSTOMERS!!
-they had a sign in the dumpster that said they would charge you $1000 dollars if you threw trash away in the dumpster!! (This is an outrageous)
THIS IS UNACCEPTABLE BEHAVIOR FROM ANY MANAGER, and ESPECIALLY UNACCEPTABLE FOR THE ONLY PROPERTY MANAGER THERE AT THE FACIlity TO TREAT A PAYING CUSTOMER LIKE HOW SHE IS!
I hate the fact that no one is ever in the office and they never answer the phone. Such an unprofessional and inconvenience to customers
Thank you Liz
Super awesome place Schyelar was super nice and helpful when I couldn’t get into my unit
I’ve rented here for awhile and every time I’m here I see sky busting her butt cleaning the property and making sure the property stays secure. And any time I’ve had an issue she finds a way to fix it! This girl knows what she’s doing.
Sky was very helpful, good location
Thank you for your perfect customwr service Sky and liz , very helpful
Super helpful and nice thank you Liz
Gracias liz and Skye
Thank you Liz
I called before making my reservation I spoke to Skye and I told her I was gonna take my own lock and she said it was fine when I got there it was a different story I had to use their and pay 20 dollars I used to have a storage there before and used my own lock ridiculous
Thank you Sky and Liz
Lugar Limpio , Con Control de Temperatura adentro.
Excellent service 👏
Good experience..would recommend to anyone that need a storage
The elevator are not well kept and alway have problem don’t recommend any public storage.
Excellent service
Having a storage here was good. I like being able to open/shut the gate, unlock the doors and elevator using just a touch on the Public Storage app! Place is kept clean. I like having so much protection so it feels safe keeping my stuff here. Also its nice they provide dollys for move in and move out etc. Definitely could use a couple more so you don't have to wait on them being used. Overall I definitely would recommend this place to others. Thank you 😊
Thank you Liz
She was great! I would give her a 5 star in everything!
Expensive..cheap at first but then they start raising the price with time...
This location has the best customer service! Sky was very helpful when my rate went up. I called to find out why my rate went up again and she was able to find me a better unit for a way lower rate!
Great help and the employee schye was a big help and did a great job with customer service i suggest going there and asking for her best help I've had there so far
Sky & Colt was amazing help, when I had a problem with another location they heard me out, an made sure i was taken care of an making sure I wasn’t paying more then I needed, an told me all there promotions they had, an made sure to inform me the size I recommend I get. They was both AMAZING
Thank you liz
Elizabeth and Skylar were awesome!
Ms Elizabeth, my Property Manager, is Awesome and Always willing to help me with my needs and concerns and I appreciate her! Thank You 😊
Ruby is super fast , friendly and knows how to make you feel like a valued customer , will def recommended to others
I think it was so unprofessional for an employee to fight me a cart, saying it's for a customer, I told the employee am I not a customer that was so rude of her, I felt disrespected, I'm also paying for service's, so technically I am a customer also, yet she claimed the cart was there for 1 whole hour 🤔, and it was more disappointed 😞 that the employee took the cart I went looking for and told me first comes first served yet I got it and I was there, and after taking it from me, she couldn't assist me as offer her help to me, and ask if u want let me take this to the other customer real quick and I can bring u one back, that's what u call Customer Service, I'm a Mortgage Professional & a Certified Manager I would never 1. Allowed a customer to be disrespect like that, 2. If she did grab it for a customer, I would've told my employees that if u see another customer needing a cart, make sure u offer ur service remember Customers pay ur bills not the other way around, that's something I always tell my employees, how u treat customers that's how much u get payed. 3. Employee didn't even bother coming back, Public Storage (yes CEO or Owners), u have to remember there's 3 floors, and we only have access to our own floor we can't even go to other floors to go look for a cart on our own to other floors, employees should go every hour when there not busy to go bring carts down for customers or pay them more to do it, cause that's called good customer service and going beyond for a customer, I waited in my car for 2 whole hours, when employeed could've offer her service, imagine if I was a undercover CEO 🥸 or Undercover Secret Shopper y'all would've fell inspection, and I'm making sure I call Corporation y'all need better Customer Service 💯👌, and employees need to come bring carts down cause not all customers have access to all floors 💯👌 its common sense 🙄... and I noticed the owner only replies to the positive post, yet if I was a owner I would take care of the once with the bad reviews and apologize for the bad service cause we are paying to have a good service, but its ok I'm of the Top 10 Google Maps Reviewers 💅...
Liz was an amazing helper today!
Schyelar did an amazing job walking me through our policy and the rates were affordable
Elizabeth and Sky were great
Gracias Elizabeth
Liz was fabulous thank you
Gracias liz and Sky
Liz and Sky are great people and very likable.
Elizabeth exelente servicio amabilidad
Exelente atención
First time needing storage for a project and happily to work with Liz who has been really professional and helpful. Great job.
Liz and Sky Gracias
Thank you Liz and sky
Amazing service excellent with us as customer
100% would recommend Liz
Liz and Sky were amazing thank you.
Liz is the very best!
Liz Sky is amazing to work with! She is super friendly yet straight forward with customers and vendors and I’m sure anyone who encounters her would fall in love with her location!
Love this place The attendees are very nice and friendly 😊
Good. Place
My customer service was amazing!!!
Thank you Liz and Sky for your professionalism and kindness
Liz and sky were a big help definitely recommend this place
The customer service is pretty good.
HOW AND WHY MY BILL 240.00 FOR A 10X10
Liz and sky are very helpful and kind. Thank you for helping me with my account.
Sky had called me over the phone to inform me about a payment I was late on, she was able to waive my fee and help me find a better rate! This girl really knows her stuff!
Very fast and helpful! Great customer service :)
Thank you for you're help. She was wonderful, very nice.
Thank you Liz .
Sky was very helpful she was very polite also I like doing business with her.
Thank you Liz
Elizabeth has horrible attitude. Very ghetto woman with zero customer service skills and does not want to do her job. Elevator and front door both do not work at this facility and the workers have even gone as far as to lock customers out of the building on purpose. Awaiting a call for the district manager for over a week and still no help. Elizabeth will go as far as to using your info to personally call and harass you as well. Do NOT rent from them.
Thank you Liz, you took the time and effort to help explain what we needed to know so that we could decide on the correct unit size we needed. Customer Service is something you definitely have. Keep up the good work 👏.
Schyelar Condray helped me and she was the best. She was professional, fast and efficient to get me exactly what I needed.
I've been here 4 years and every 6 months they keep increasing the rent. It's not by 10 or 20 dollars, it's by 50 dollars every time. I am now paying way more than what they are leasing their new units for. Make it make sense.
Thank you for assisting with my auction purchase.
Great place !!
Schyelar and Liz are the best! Anytime I come in to pay my bill they are so attentive and caring and the property is very well kept! 10/10 would recommend!
Front counter lady Skylar did an awesome job helping me with my unit!
Liz and her team are A1+. Not only does she and her team provide great customer service she also has a welcome smile and good attitude when you see her working hard maintaining the property inside and out…
Cynthia had great customer service great person to get a storage from
Thanks to Liz’s assistance, I left the store with a perfect space for my belongings . I highly appreciate her advice and excellent customer service. Liz’s dedication and expertise made all the difference, and I will definitely return for future storage needs and recommend the company to family and friends!
Sky was super helpful! We walked in and walked right out with our storage unit 😊
I NEVER HAD NO PROBLEM AT ALL.BUT YESTERGAY AT 2:15 PM WENT TO PAY MY NILL AND WAS CLOSED.THE DOOR WAS LOCK.THE SMALL GATE INSIDE WAS DOWN.BUT THE LUGHT WAS ON.
SO I CALL THE NUMBER.AND ASK ABOUT YHE SITUATION AND TOLD ME THEY CLOSED AT 5PM.MAYBE THE EMPLOYEE WENT TO CHECK AROUND
BUT LOCK
GATE DOWN.TO HAVE PATIENCE..SOVI STAY UNTIÑ 4 PM..I CALL BACK AND ECPLAIN AGAIN..I GOT FRUSTRATED AND TOLD THEM.I WILL NOT GONE PAID LATE FEE.BECAUSE ALSO.I NOT SEE A PAPEE ON THE DOOR THAT SAID IS CLOSED
PUBLIC STORAGE DONT CHARGE ME LATE FEE.IS NOT MY FAULT.ALSO I ALLWAYS PAID ON TIME
The customer service was amazing! They were patient and answered all of our questions.
Sky was amazing answered all my questions and was a great help !!!
Great job and customer service from sky and Jackson
Thank you Liz & Sky
Good space storage
Liz and sky were very helpful at such a short notice they are very welcoming as well.
Sky went above and beyond to help me! Thank you so much!
This place keeps increasing the price by every year, i have a 5×10 and being charged 90 when i use to pay 48, then 68 , 78 now freaking $90 bucks each year. Disappointing. When online show for 5×10 for 43
Came into this location today to inquire about my billing issue. Customer Service Agent Sky was there to help me and even helped Me to reduce my bill to help me save money! First time in 3 years that any agent actually went above and beyond to Help Me. Thank You Sky You deserve recognition Today! :-)
Thank you Liz and Sky
I was given a phone call this morning about a reservation I made last night. The woman who called initially called did not introduce herself as someone who works for public storage she just said “Is this Jasmine” I responded by saying “who is this”. After she established she was calling about my reservation with them all I asked was a simple question which was “can the lock fee be removed if I bring my own lock.” She apparently did not understand my question and responds by saying “what lock” I explain to her I had a reservation that I made a week prior and the cost was $30 because the rep took the lock fee off. That reservation has expired so I was trying to see if I can get that same cost again. This woman then hands the phone off to Elizabeth her manager Elizabeth gets on the phone telling me I am upsetting the previous lady and if I don’t like what she is saying I can go rent a unit somewhere else. I then ask what is the attitude for when I just asked a simple question. I apologize and let her know in no way was I trying to upset the woman prior I just wanted to know if the lock fee can be removed if I brought my own lock. She continues to be rude continues to not be helpful. I asked her what is the owner or corporate number she then goes off telling me why would I report her simply because she isn’t bowing down to me and refuses to give me the number. Long story short I will not be renting here called extra space storage and was able to get a unit for $30 without the attitude and they understood a simple question. And if you need to report someone call the customer service number and they will make a report for the general manager.
Thanks Sky!!
Krista provides great customer service...go see her for all your storage needs!
At the front desk it took along time to get help. And she Saif the computers were down.
Great customer service
Elevator ls always broken!
ELEVATOR TROUBLES : I was at 8:00PM with 23 + boxes on my karts at the lobby just ready to move in right on my second day of rental and the elevators were out of order. Nobody answered my calls, no stairs use available. I believe they should have another elevator or ways to get to others floors when this happens. If they don’t think to do anything on this matter they should at least send notification/alerts to notice the users.
Dan mal servicio nunca tienen abierto, las chicas que atienden en la oficina si miran que yega un carro ,se meten para adentro y sierran la puerta en benido alas 10:00 am cerrada la puerta de oficina 1:00 pm cerrado 2:10 cerrada también aparte que no ablan español ,puro cheken
Lizzzzz :)
Kind and friendly customer service, unfortunately they do not have any carts or casters or any type to move in/out stuff from storage and seem to have a roach infestation.
Krista is amazing and is always helping me with my app she is a pro
Liz is the best
Thank you Krista for making our move so much easier!! She was super helpful and informative!! By far the cleanest location in their area!
Very clean and Liz is an amazing storage professional. She made it easy and was very patient.
Thanks for your service Liz.
Krista was so quick and helpful. Unfortunately there were no dolls be they were stolen and not replaced 😕
Absolutely won't ever recommend this public storage location, it's management is horrible and they're scandalous in trying to rip off their customers with fraudulent charges.
Krista & Laura are the best.
Krista did an excellent job with my rental and helping me set up my app
Lazy employees
Liz was great
Customer service is really bad, the 2 ladies that where here today 9/12 where really rude when I was trying to access one of the units. Would not like to rent a unit here.
Always use them when I need a storage unit.
Krista was the most caring manager I've seen at any storage facility I've been to. There was no stopping the best hospitality that I was given, definitely top grade service.
Liz saved the day thank you and great hospitality.
Krista is always great help and sunshine of a manager she never lets us go without making sure that we are taking care of .We really appreciate her and she is always respectful towards anyone lovely person need more Krista's
Krista is very helpful and kind and helped me out tremendously definitely would recommend this facility
Liz Was nice good atención pasaportes okay
Gracias Elizabeth por la app.
Excellent customer service
Thank you Elizabeth very kind
I was just in the office literally a little while ago and I seen a lady screaming and yelling at this poor manager Elizabeth for absolutely no reason and I might add this is not the first time that I’ve seen people going to this office and be so disgusting and disrespectful to these workers and nothing is done to these people they’re still allowed to be on the premises they are still allowed to keep their and this is not OK I’m so close to telling everyone of my family members to leave. I have five different family members that have storage units here, including my grandmother, which I was there for my grandmother’s account. And I’ve asked several workers. What happens why do I still see these people and they said that they’re giving second chances that is so disgusting that public storage feels like it’s OK to allow their employees to be abused and disrespected, shame on you public storage!!
Muy mal servicio de parte de Elizabet estaba serrado en horas de servicio y toque la puerta porque tenía prisa. Y ella salió muy agresiva atenderme y me serró la puerta y no me atendió se tuvo que llamar a la policía
Gracias Liz.
Thanks Liz.
Muy bien
Thank you Liz
Liz thank you so much for your help
Thank you Liz and Krosta for your help with my transfer.
Thank you Liz for your help
Liz and krista good customer service
Mi experiencia en estos storge estuvo genial nos atendió una persona muy amable su nombre josh
Joshua had great knowledge on what to do in order to help me, polite, very helpful
I had great experience with Elizabeth and krista thank you
Awesome Staff manager… Always very helpful (Liz is awesome)
I'd like to take a moment to say that the customer service at this location is second to none, the property manager, Krista went above and beyond to show that customers really do matter and I'd gladly recommend this location to anyone for their storage needs.. it's not only a place of business, they genuinely care about you as an individual and your needs. Thanks Krista, I'm forever greatful to you.
I have had this storage for months now and Nick and Liz are always being great to help! Nick was able to take care of a credit issue for me and I truly appreciate his kindness and help. Great customer service!
Had a issue the district manager Justsu was a amazing person help resolve the problem, other then that places it kept clean, the personal from this location are nice.
Liz was awesome she made sure to take care of my every need and questions thank you liz
The attendant we spoke with today by the name Krista was THE MOST HELPFUL and polite person I've EVER had the pleasure to work with at a public storage ever. She was so helpful and nice and respectful and I'm so glad I got her as the one in charge! Also this is one of the nicer public storages I've been to. Very clean and most all are climate controlled.
Krista did an excellent job came on and got my gate code outstanding customer service highly recommed this facility
Krista , was very helpful with my payment.
I was worried about some issues with payment but she cleared out for . I’m look Forward to doing more business here. Top noch customer service!!!🙏🙏✔️🙌🙌🙌
Krista was very helpful and showed me how to use my public storage app great service reccomend highly to rent here and friendly
Awesome place clean and cool , customer service awesome
Thank you Amelia and Krista for staying late to help me get a last minute storage after hours. You both deserve more than a 5 Star. Great customer service!!!!!!!
Amelia gave us amazing service!!! Very fast and she is super nice🩷
Pésimo servicio
Gracias Robin Y Liz.
I was at this location yesterday to ask a question and Liz was very helpful I got my question answered and plan on going back soon to rent a unit. I recommend if anyone needs a storage unit in that area stop by and ask for Liz
I got a storage locker here it's first month n so far so good but I will b updating it monthly so keep posted!!!
Thank you Liz and Krista
Liz and Krista were awesome! They were very helpful and cordial. Overall great experience!
gracias liz para ayudar
Joshua was super excellent!
Liz & Josh excellent service, thank you.
10/10 Liz helped me out with everything I needed.
Thank you Liz
Excelente servicio Gracias Elizabeth
Liz was excellent and helpful thank you
Joe and Liz give me all the information I need for the property
Recommend this public storage 100% really clean and awesome employes liz & daniel helped me out.
Fast service clean facility and helpful staff. Liz and Daniel were amazing thank you.
Thank you Liz for helping me with the APp. She is very kind and respectful
I came here early in the morning at 7:30 am to get some really important things from my unit. Supposedly, access hours are 6am-9pm. What am I paying for if I cannot access my belongings in storage during the hours posted? At the very least, accurate access hours should be posted so I can plan accordingly. I am extremely dissatisfied with this location.
Great experience, Liz was super helpful!
Liz y Daniel son muy amigables y ayudaron con todas mis preguntas
Look no further!!!!!! I have never in my 32 years of life have experienced the level of professionalism that Liz and Daniel showed me today, they went above and beyond making my move as easy as possible they’re very knowledgeable in the product they’re offering and made sure to answer all my questions. This two individuals need to be considered for a higher position they have all the skills needed to take public storage to the next level. We the people not only want clean and state-of-the-art storage place(which this facility is very clean) but we also want people like Liz and Daniel to make sure the customers are happy and feel safe having their valuables in that storage location.
Elizabeth muy excellente! Gracias! Ella ayudar con mi pago. Y la App.
Thank you Liz
Liz and Daniel were courteous and helpful. Thank you.
Liz and Daniel excellent service very nice and helpful
Daniel and Liz gave excellent customer service 👌
Liz and Daniel were helpful and kind. Thank you.
By far the worst customer service ever from Lizz (Elizabeth) I believe that was her name claiming she is the manager but has no management skills. Coming from a district manager (myself) I can see she has no respect for the customers and shouldn't be a manger overall . She stated ( well if you don't like it here you can get your stuff and leave) very unprofessional and not helpful at all mind you I only asked for the pin to the gate since I forgot it, been going there since July 2022 and never had a problem going in to check on my belongings. I pay my monthly fee every month and never missed a payment therefore I should be treated with respect.
Liz and Daniel were great thank you
Liz was very helpful with everything and thank u very much
Liz and Josh are the best. The only issue is there are a few carts available.
Liz was amazing she was fast, curious and kind!
Nice and clean with good service
Price is kinda high...but I can't complain.
Thank you Liz. Great customer service.
The Manager is very nice and helpful highly recommend this location
Liz is wonderful thank you
Elizabeth was hands down the best,
Toured me through the entire facility showed me my dimension options and helped me get situated in my past two units. I’m an event planner so inventory is constantly growing, Liz has made my so much easier by making sure the location of my unit was convenient for my needs and helping relocate to a bigger unit
Liz had goog and quick service
Joshua Was Awesome And A Good Peoples Person ❤️❤️
Liz was very good.
Liz was awesome made the whole process smooth and quick
Luz helpef me with the spp thdbk ylu
The manager Liz actually was very helpful and attentive. It feels comfortable having my belongings here.
Liz helped me with my ere tal thank you
Elizabeth is helpful
They raise their prices like every two to three months and don’t really give much notice about it. It’s ridiculous. Looking for another storage before they raise it on me yet again. Zero stars honestly.
Every time I have came there is no dollies available. I call and there no one answers. It's really impossible to speak to an attendant
Muy buen servicio. El joven que me atendió muy amable.
great services!
Thank you Liz
Joshua was great help to me today. Thank you
Thank you liz.
Joshua over there is really great. Awesome service
Liz / Daniel grate service
Office is always close. Need it to get a new lock and was there more than an hour and no one ever open the office this was @11:30am smh now 1pm still close and no sign saying they close today.
First time I've used it. Love the climate controlled environment
Wes and Liz were helpful
thanks to my friend at Joshua at public storage for all you help
Liz is helpful
Me encanto el trato que me dio elizabeth la encargada de public storage , me dio muy buena información sobre cual tamaño me convenía rentar y me trato mi bien se los recomiemdo
I could give negative stars, I would. This place will dramatically increase your rent with very little notice. In my case, less than a months notice was given for rent increase from $18 a month to $45 a month for their smallest unit. And if you don't pay the increased rent? Get ready to have your stuff taken, because with liens filed, they can and will take your belongings in less than a month. With all the other COVID price gouging going on here lately, it is a shame to see this place jumping in on that bandwagon. But I simply don't know what else to call it. When you do an over 200% price increase going from $18 a month up to $45 a month… That's over two times increase in price. This for a tenant who was paying the $18 monthly price for years.
When contacted about this, their support replied (in part) :
“Thank you for contacting Public Storage about your rate increase.
Public Storage strives to provide you the best value in self-storage, and while we understand an increase in rent is never a welcome event, we believe our rates are still competitively priced.”
In regards to the over 2X increase in rent being “competitively priced”: I am moving my stuff to another storage facility right nearby in the City of South Houston, same size and only paying $25 a month for it. So you can take your “competitively priced” claim and stick it where the sun don’t shine.
Liz was amazing showing us around and explaining everything!
Liz and josh good
Very clean. Easy access with Bluetooth on your phone you can open the gate. There's only two issues I have. One, there's not enough dolly for loading. Especially when others decide to use more than one dolly at a time. My other issue is actually two. Nowhere to put trash if you need to throw anything away and it's a hit & miss with the on-site restroom. Sometimes you get lucky and it's open with toiletpaper!
Liz was gelpful
Liz and Pam excelente servicio !!! Magnifico trato y muy amables !!
She it’s perfect
Joshua did a great job 😎 have us really good information
Liz and danuelwere grst
Great service
Liz was kind and heloful
Great price and very clean!!! Definitely a good choice to consider!
Came in today to do a transfer before my scheduled time Liz and Daniel did an awesome job getting me situated this location has shown nothing but great customer service
Muy buen trabajo me atendió muy bien le doy un 10 Liz.
Great prices if you book online for a brand new local storage unit starting at $17 for a spacious 5x5. Don't be fooled by those figures they actually hold quite a bit of boxes as you can see I fit roughly 30 asst sized ones in my 5x5 and didn't even take up half on width or height. There are also carts that are readily available at the loading area right in front of the elevators which makes trips quick and easy. They even have water fountains and restrooms for you to use right as you enter. You get all the standard amenities like you are expecting such as climate control, auto lights, gated access with good hours and a lobby with all the supplies you would need at a moments notice. Now on to the things I feel it's important you know that I wish were advertised on the website along with the rental fee in large bold letters so that you aren't surprised during signing. 1. $24 admin fee, no clue what for, completely surprised here. 2. Insurance is required for every rental, no choice other than $11, $13, or $15 policies, 3. You must purchase a $19 lock to rent the unit, can't use your own, the benefit is you keep the lock and you are the only one with the keys. Other than that, the pros heavily outweigh the cons. $1 first months rent, great office hours and gate hours, individually generated gate codes for everyone so security is tight with round the clock security cameras everywhere inside and out. Signing up was super easy all on touch screen tablet and all documents emailed so no paperwork. Akira was a pleasure to work with and made choosing size and showing of unit and process a breeze, all in all I highly recommend after comparing to at least 10 other storage options in the Pasadena and surrounding area.
*MUCH NEEDED UPDATE*-3/12/22
Ok so for starters, prices have gone up, as they have with everything everywhere. But the most important thing to know here is that no matter what introductory price you lock in when you first move in, you can guarantee that it will change. It happens every single year. No warning, you just get the increase on your bill and then a letter in mail saying "hey your bill is going up" no reason given of course.
Next up when the place first opened the 4 carts available were great, now not so much. No matter the time of day you arrive which is the worst on weekends and anytime after 5pm on weekdays you will never find a cart now. Somebody stole one and if they aren't hiding them in their unit then 1 person is using 2 carts at the same time and do not care even if they see you waiting outside.
As far as the insurance, the way around it is to just order your unit online and decline coverage to avoid being forced to pay for it in person when you are told it's mandatory.
Next, buy a really good disc lock or 2 or 3 because there have been break ins and you can get robbed.
Then the bathrooms are either locked or not working. Good luck with that.
Bottom line is that it's not the building or management that's at fault really, it's just the clientele and area. This city and area has and always will be hood and it's only getting worse. Find a storage unit closer to Pearland for a better experience, better service and so you can feel safe leaving your belongings.
But if you have to do business here, go early mornings, and buy your own dolly, hand truck, 2 wheeler. Keep it in your unit or get a collapsible one because I've waited over 45 mins for a cart and I've also left tons of times knowing I was never going to get a cart.
The manager Liz, and her employee Josh are both really helpful and really friendly people. They do a great job running the property and I would highly recommend their location.
Liz is nuce place is clean
Mr.wes and mr.josh where very helpful. Made my whole experience easy.
Liz was awesome
Have never rented a storage unit before and had a lot of questions and stress about the process. Bailey was understanding of the concerns and helped me with every step of the process. She was very kind and knowledgeable about what I needed for a space.
Bailey was very pleasant and helpful when I was inquiring about a storage unit. She also showed me the units so I could get a better understanding of what I may need for my belongings. I will definitely be back.
Its my first time trying to find storage and Bailey was very helpful in answering all of my questions and with helping me understand the storing process!
Like did great! Easy process, in and out within 10 minutes! Highly recommended 👌
Elizabeth was so helpful ,nice ,articulate ,and knowledgeable about all my questions and was informative I would recommend this location to everyone it’s the best one I’ve been to everyone should be more like Elizabeth
Liz was the best and so helpful truly an easy and affordable place that’s well kept and clean
Was in a hurry to find a good affordable unit and Daniel was able to help me out and get me started. His customer service alone was worth the 5 Star Rating
Elizabeth se porta vien
Was greeted graciously and professional throughout the process of the rental. Thank you!
Daniel is amazing!! Very helpful!
Great service they also helped me with scanning the barcode to have access to the facility
It was my first time ever using public storage. Liz and Josh where great helping me out and being patient with me.