Public Storage Self-Storage Units at 23155 Morton Ranch Rd, Katy, TX

Thank you for everything you do. Great manager goes about and beyond.

Chase is one of the best employees, I have experienced at public storage. They need more like him, and I have seen a bunch of them. If a company is looking for it, chase is that guy.

Chase was great help us choose the perfect unit for our needs!!

I had to move to larger units a couple of times while I was renting at this location. The property manager (Chase) is always helpful and responsive. He worked with me and made sure I knew when and how to switch units. Chris has also been helpful and responsive to questions. Both Chase and Chris are very pleasant to work with!!!

Chase was very helpful in getting me settled into my unit. He was very kind and a delight to talk to. The property is clean and well maintained. Highly recommend this location to anyone needing storage solutions.

I received excellent service from the property manager (Chase). He was very helpful and efficient in everything he did to help me store my belongings there. The facility was super clean and well kept. I highly recommend this storage location.

This was my first experience with Public Storage and it was a great one! Chris made sure all my questions were answered and I am definitely going to use this facility when it is time to relocate. Thanks, Chris, I really appreciate your patience! *edit* Still happy with this service!

Clean, secure, safe, affordable, contactless.

Went to my storage to pay my bill but no one was inside even though it was before 6pm. Anyway went to Morton ranch public storage to pay. Bearded guy was very helpful and I got my bill paid. Yeh I know u can pay online but I'm ole school. Go in and pay and get a paper reciept. Yes I know they email u a reciept😂

No matter what time your here front office is never open noboby is ever here. One of the most piece of trash storage units you can ever go too. Elevators are always broke since they can’t afford to fix them correctly and also 2 moving carts throughout the entire building SMFH.

Chase was great 👍

Everytime I go there’s no carts on the first floor. So since I rent on the first floor I’m not allowed on any of the other floors to look for a cart. So I have to go to the front each time so they can help find a cart for me to use. They are kind enough to help with that but the issue is I shouldn’t have to do that everytime. If you rent here STOP putting carts in your storage and be kind enough to bring downstairs. Your walking past the first floor exits to leave anyway. So what’s hard about bring the cart with you for someone else to use?!? I shouldn’t have a cart issue when there’s only one other person moving their stuff. There’s a total of 8 carts I’m told. I’ll volunteer to make sure there’s carts where they go and check units for carts if the property manager can’t find an employee to do it. I highly recommend they start charging the people putting the carts in their storage. Charge them the cost or half of the cost of the cart as penalty if they are caught putting into their storage. And after 7 days if not returned charge again. They’ll either learn to stop doing that or you’ll have enough profit to buy more carts.

This was my first time using a storage unit and Chase was very accommodating with my needs.

All the good reviews here are B.S. I have had bad history with Public Storage before and why I never rent from large corporations like Public Storage. I started with Community Self Storage a well respected locally owned company. My rent started out at $98.00 per month. Once Public Storage took over they immediately raised my rate to $104.05, not a huge increase but typical for Public Storage. 4 month later they raised my rate to $142.00, Now they are raising my rate to $182.00 but offering new tenants the original rate of $98.00. There is never anyone at the office to speak with. You can never find a cart in the facility anymore, and there is always trash laying around in the halls and the east gate has been broken for a while now. When I contacted there customer service I was told if I did not like it then maybe I should find another storage facility then he hung up on me. That's what they do, they get you in and after all your hard work to move your stuff in, they start with the rate increases.

I hate having to pay this bill, but the location that I went to to pay it, gave me a very pleasant experience. I unintentionally went just before the store closed and Drell was so kind to me and even gave me information that I had inquired about not only for the store she was working, but also for other stores. Drell was patient, kind, and went above and beyond her work duties. I hate having to need a storage unit outside of my current living space, but Drell has made it a bit easier and because of such I will continue to use this business for my storage needs.

Very clean and Save for all your belongings

Chase is so helpful and made this process very easy and quick. He personally walked me to my unit and made sure I knew exactly where to go and what would be the process to having a storage. Highly recommend

Never had a storage experience quite as seamless and problem free as what was provided by Chris. Excellent customer service and follow up, has the customers best interest in mind, and makes sure he’s utilizing all resources to provide the best deal and experience.

Excellent service by the manager Nakiema. She was very helpful and informative.⭐⭐⭐⭐⭐⭐⭐⭐⭐

Great location! Clean property. Nakiema provided excellent service. She took the time to show me different options to ensure I received exactly what I wanted. I highly recommend this location for it’s cleanliness, location and more importantly great customer service by Nakiema. Thank you 😃

Nakiema was an amazing help .I love this company and how much she / they care about their customers

I just want to say a huge thank you to Nakiema! Someone had mistakenly grabbed my boxes and she didn’t stop till she got them back. I mean she actually worked outside her working hours on a Saturday to ensure I got my boxes back. I truly can’t thank her enough. She’s truly heaven sent. This location is blessed to have her. Be rest assured you’re in good hands if you’re working with her. If you see this, thanks again, Nakiema.

I had an issue with the public storage company. Once the owner of this storage facility discovered I was unhappy they called less than 24 hours later. The district manager called me to to see how they can work on the problem. They really came across as wanting to help make sure this issue is something that does not happen to anyone else especially any one down on their luck. I felt heard and they thanked me for showing a concern that they would bring up to the company and see if any changes can be made. This particular storage facility has people that really care to help.

Nakiema’s treatment was very professional and friendly, highly recommended.

WOW WOW WOW!! I had a major issue with my public storage account in reference to late fees. The on-site Manger Ms Nakiema help me out. She was very professional and timely. I had to leave a review because she was AWESOME!! Store located at: 23155 Morton Ranch Rd, Katy, TX 77449 Thanks again God bless 🙌

Thank you for making my move less stressful Nakiema. She made sure i got everything I needed! The manager is very nice and genuine.

Be careful with this place, signed up for monthly storage and then cancelled 1 hour later. They processed to change me a$29 fee.

I am very happy to use the facility. The facilities manager, Nakiema, is professional, approachable, calm, and very respectful. She went out of her way to ensure that I was able to use facilities with ease. Thank you for your professionalism.

I wish i could give a 10 star review. I Went over because I was looking for a storage box to fit a large item,after going to several places and didn't get a right size. I met Nakiema (I hope I got her name right) and she was an angel. She was so helpful and professional. Made sure my item fit into the box,gave me a free box,and when i was about walking out with the box she quickly rushed to open the door for me. Your act of kindness and service is really amazing.

DO NOT RECOMMEND! Liars, horrible communication, and do not care about customer service !

Do not rent from here unless you want to waste your time & your money. Doors are always locked and no one is ever inside to assist. Then they call you and lie. Have not been able to access my unit in over a month.

Went in today to look at a unit and Tweet was amazing. She was very helpful.

Nakiema is very helpful I came in to look at a rental and she got me the best price possible!!!!!

Great customer service and the staff was amazing!!!!!

I usually don’t do reviews but I enjoyed my experience and had a pretty cool conversation with Nakiema if I’m not mistaken, she went above & beyond to help me today

After a long and hot day of moving this place was really good to me and the lady Nakiema help me perfectly to find the right storage thank you she was very helpful in my time of need

Very efficient, Nakiema was super friendly and answered every question/concern I had with no problem

Nobody works in the office . Door is ALWAYS locked and no one answers the phone !!!

Tina made the move in processing easy! She has great customer service. I highly recommend this location.

Nakiema, thank you for your help and outstanding professionalism.

After a very stressful moving situation, Tina helped me find the right storage for all my stuff! She was very informative, organized, and explained everything so well to me! When i had to go back and get another unit , Tina wasn’t there so i was attended by someone else … 2 weeks later Tina noticed that i didn’t have a lock on my unit so she gave me a call! Very thankful for her !

The staff at Public Storage is extra helpful. Makema took time to call me personally and assist me. She took an extra step to ensure I received the best customer service possible!

Nice and clean with friendly staff

The manager at the front desk was so very helpful with choosing a space it took no time for me to be able to move my things into a storage unit

Friendly staff. Clean place. Nakiema explained all our options.

Very expenssive

Nekeima is Fanfkntastic literally never had a better experience with anyone at that property than I did with her today Digital access makes for ease opening gates and operating elevators

Nakiema was very helpful and informational and professional great service

awesome experience the manager Nakiema was friendly and informative will be definitely storing here.

Nakiema great customer service easy friendly helpful in setting up storage locker. Place is clean staff is awesome!

Nakiema was very helpful ,respectful and I like her customer service.I would recommend this facility to anyone looking for storage space

I rented my first ever storage with public storage and it was a delight. I met nakiema the store manager on the property and she made my process so much easier. I’m able to get in just by my phone. I have had no issues at all. Im recommending this to anyone!

Good customer service, informative and helpful.

Everytime I come they get me in and out in fast time. Great staff and facilities. Everytime I come to the store Nakiema helps me out and makes sure I get the best deal!

Nakmia was very helpful and cute too 💕

So this is an update. Theres been remodeling going on . Grounds are cleaner but still could use improvements. Restrooms are cleaner from previous times. Finally enough dollies for each door entry. Inside still needs maintenance.

The front desk guy Jeff was very helpful

I rented from 7/24 until 10/8. They prorated July. My rent in October was $308 which I paid on 10/1 and moved out on the 8th. Customer service told me They don’t prorate when you move out. So they kept my $308 and turned around and rented the unit to someone else. Rip off unless you move out exactly on the last day of the month. Never again.

I rented from Community Storage a locally owned family oriented business. Now the corporate giants took over and no one even answers the phone. I went to my unit to find both gates unlocked and was horrified at all the trash including a muffler at the door! This isn’t safe to go in and out of now; probably my last month here!

Nakiema was very helpful and answered all my questions.

I love this facility and the people that work here. I am remote and have packages coming in and out (ups). Nakiema (property manager) has been sooo helpful in safely and properly managing my unit and allowing UPS to pick up packages from my storage unit. Thank you so much Nakiema 😁

New owners removed the garbage bins and decreased hours of operations. Also where are the carts ??????

Had a little hiccup but the manager Nakiema handled the issue quickly. So far, so good!

The manager Nakiema was very helpful

Nakiema was very helpful!

Very nice

The lady on the front desk is so nice. Her customer services is excellent 👌

Storage place changed right after we moved in. So far, Mrs Nakiema has been great with answering all my questions and has been very helpful!

They changed from Community Storage to a Public Storage in the middle of my rental. My contract clearly stated it started on the 6th of each month and I was out before that. They are still trying to say I owe for the month and will not work with me on it. They are horrible to deal with and can't get a hold of anyone to save your life.

I just left public storage, this was a community storage. And now they have switched to a public storage. I originally left because public storage over doubled my rent in less than a year. Zero care, no help, they have no sympathy for the situation they put me in. Said they will increase at any month with a 30 day notice. Extremely dissatisfied.

Reasonably priced and very helpful staff

Prices are ok. They closed my code when we were in the middle of moving stuff out. I moved stuff out and was going to move stuff back in while I had the truck. At beginning of the month. I had to wait until following week before they fixed it by that time I didn't have the truck. Waste of second month

I can never find carts to haul furniture on. Huge pain to not have a cart. When I do find one the wheels are always almost broken.

HIGHLY DO NOT RECOMMEND!! Ladies upfront have no clue what they are doing. Very irritating!!

I literally was locked inside the gates of this facility today !! I have NEVER seen a storage facility that requires a code to exit !! NEVER & I’ve rented several over the years . My family had a driver some to ship an item located in the storage unit , apparently I was given the wrong code or maybe it was deactivated, who knows . My phone dies, I retrieve the item and when pressing the code to exit , says denied . THE FACILITY IS CLOSED & there is NO EMERGENCY EXIT OR A WAY TO GET IN CONTACT WITH ANYONE . , this is definitely a safety concern to say the least . I literally had to wait until people were finished loading into their unit and follow them out ..

Great customer service and an exceptionally clean location

I forgot, what times do we have access to our units?

I've rented many storage facilities throughout my life, and this is one of the best that I've come across so far. The climate control storages are very cool. You're extremely hot and sweat a lot when you're moving your stuff at most climate control facilities, but not here. When I say it's cool, it's cool! Good location. On top of that, they have several pushcarts to aid you when you're transporting your items. I love the hours as well; accommodates those that are working by opening earlier and closing later than your average facility. Also, they have gr8 security! You must have a code to go up the elevators. If you have a family member or someone else going to your storage, you can assign them a code. It keeps track of all your codes that are being used. I highly recommend this storage facility! 😊

I leased a unit for 4 months, called to terminate at the end of the lease and found out they moved removed my belongings and threw them out because i had left it unlocked for a few days. Don't rent a space here, your stuff will be stolen.

Storage facility recently built. Great location.