EDITED: 5/29/2026 - I was able to get things resolved thanks to the help of Catherine & Zachery. They were very quick and friendly in getting my forms and locks in order.
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I’ve been trying to get in contact with whoever is in charge to sign some paperwork in regard to missing keys for the past 3 days. I have dropped by multiple times on Tuesday when they initially called me to sign and yet no one was there! Left a voicemail yesterday & haven’t heard back. At this point I feel it quicker to higher my own locksmith.
The location itself is nice & clean, and has quick access to 99. But trying to get in contact with anyone has been frustrating. I just want to get my things out 😭
Public Storage , Has great customer service , and handles things with care specifically, Taylor i believe she the manager, she is very consistent, and on point, i appreciate her patience, and time.
Taylor was such a big help! She made my day just by being so helpful during a stressful move!!
I’ve been at this public storage for some time now and I think I’ve met Taylor twice now! Each time she’s been more than attentive to my needs and making sure I can get into my unit. She helped me with a lock cut and right before work too! She made my experience even easier by letting my know that by downloading the app, I could gain access to the gate even though I forgot my code! Honestly, it’s my lucky day to have Taylor here to answer all my questions! This place always smells clean, is well swept and people like Taylor make me feel like my stuff is in good hands!
Thank you to Taylor for the amazing customer service and attention to my account. That"s why I stay, othewise I would be gone!
I was planning on switching units to reduce my monthly rate but the property manager, Taylor, helped reduce the rate on my current unit. She is extremely kind and helpful. She is also addressing the cart issues. Excellent service.
Great facility and even better manager. Taylor has always been polite and very professional. I had the privilege of having a unit at her old location and Richmond and I was relieved when she was the manager in Katy.
Taylor was extremely knowledgeable and was able to give me a tour and provide all pertinent details I needed to understand using this storage location. She also was very detail oriented and walked me through all the contract details summarizing the information in the contracts in TLDR format and still covered the nuances and important details. She was very knowledgeable about the temperature control details.
The location was great as well, with state of the art app controlled gates and elevators, 24hr cameras in all the right places. I feel comfortable that my items will be safe at this location.
What a great help Taylor was today! Thank you for the phenomenal customer service!
Taylor was awesome! Very reassuring, it was hard for me to trust a storage facility. She made it easy and walked me through the whole process
Miss.Taylor, knows her stuff she has a great attitude and loves her job!
The browns
Taylor provided amazing customer service at Public Storage. She was incredibly helpful, gave us clear direction, and answered all of our questions about our winning auction. She made the whole process smooth, easy, and stress-free. Her professionalism, patience, and friendly attitude really stood out. We truly appreciate her support and would highly recommend her to anyone needing assistance. Thank you, Taylor, for going above and beyond!
Came by to grab a few boxes and to check pricing and the guy at the desk was really helpful, his name was joshua
The location is clean and staff taylor is great.
This location is very clean which is appreciated and the manager Taylor is great too!
I had a great experience with this storage facility. The manager, Taylor, was incredibly helpful, professional, and kind throughout the entire process. They took the time to answer all my questions and made everything easy and stress-free. It’s clear that customer service is a top priority here. I truly appreciate the excellent support and would highly recommend this location to anyone in need of storage!
Ashley has been a wonderful help to me. She is helpful, courteous, caring , and friendly property manager.
My experience here has been great recently thanks to Taylor. So thankful for all your help with downsizing my storage unit! great customer service and attention to detail. Communication is on point as well, I was left with very little questions. Thank you!
TAYLOR is amazing. Very professional and kind. Extremely helpful throughout the process of me getting my stage unit. #truecustomerservice
This Public Storage is great. The manager Ms. Taylor has made it great. She is very helpful with all the needs I have had with storage. She has taken great care of the facilities and done her absolute best to bring this location back up to what it was like when it first opened. She has added more carts, made sure the A/C and Dehumidifiers are working optimally. She keeps the location as clean as possible, given the fact that the tenants don’t always make it easy!
Thank you Taylor for your help today & it’s great to have carts at every entrance now.
Taylor has been nothing but the best since day 1 of my wife and I getting our storage unit in January 2026. Her customer service is amazing and she is so helpful with anything anyone needs. She is always willing to help out and always working hard. Hard working people with A1 customer service are hard to come by these days. Thank you Taylor!
Taylor had the unit cleaned out and ready for us right away. The spaces and hallways are always clean and it everyone (tenants) that we have ran into throughout the building have been super nice as well!
Very happy with choosing Public Storage.
Ashely was very welcoming and assisted me in locating the best unit the needed for storage.
This is a very nice storage facility. It is always clean and fresh smelling. The staff members are professional and accommodating. They serve our community very well. Thank you
Manager Taylor is so nice
We are extremely pleased with the outstanding customer service we received from Taylor. She took the time to clearly explain everything and carefully walked us through all the documentation, making the entire process smooth and stress-free. Her professionalism, patience, and attention to detail truly stood out.
We’re very glad we chose the Morton Ranch location—thanks to Taylor, it was a great experience from start to finish. She is an excellent representative of Public Storage and a valuable asset to the team. Highly recommend!
Taylor Is doing a great job at this location I have rented here for years and a lot of the issues we dealt with get solved quickly with a quick call to Taylor! Her customer service is amazing and the location stays very clean highly recommend to go see her for anything you need.
My wife and I got a unit up at this Morton Ranch location and Taylor has been so helpful with everything. I called the 1-800 number and that guy gave me a lot of wrong information and put us in a unit that wasn’t even ready to be rented out and one that we didn’t want but Taylor helped me and got me in the correct unit and made everything right for us. She’s very attentive to the customers and is very friendly. I’m 100% happy with this location, with Taylor, I’m comfortable with my belongings being there and my wife going up there alone. I would recommend the Morton Ranch location to anyone. Go up there or call the direct number and talk to Taylor. (Don’t call the 1-800 number.)
My husband and I got a unit up at this Morton Ranch location and Taylor is amazing! At first, we called the 1-800 number and that guy gave us a lot of wrong information and put us in a unit we didn’t want and when my husband showed up looking for the unit, Taylor helped him and got him get in a climate controlled unit and made everything right. She’s very attentive to the customers and is so friendly. I’m not the type of person to put my stuff in a storage unit because all the things that could go wrong but I’m 100% happy with this location, with Taylor, I’m comfortable with my belongings being there and being there myself. We would recommend this location to anyone. If you’re looking to keep your things in a unit, go up to the location or call the direct number and talk to Taylor. (Don’t call the 1-800 number.) You won’t be disappointed!
Place is nice and clean , the manager was attentive and made sure all was good with the rental of the unit. Thank you
Ashley was amazing. She gave me a quick tour around the building. She was very polite and helpful. Thanks!
Storage facility is very clean. Previous issues with wireless entry have been resolved. Taylor is a very good manager. When I have had questions in the past, she has been quick to resolve them. Facility gets 5 stars. Taylor gets 5 STARS.
Had a great experience stashing my stuff; retrieval was easy peasy. And the cost was reasonable! I ended up talking with a couple of people who were polite and helpful. Highly recommended!!
I Saw a recent bad comment about this location and had to come back up Taylor AND Ashley. Yes the company public storage is a pain with the problems they have they 100% rasie the rent but all you have to do is call one of the great managers at this store and they will help with ANY issue. Taylor Alone has helped me with rate issues, property issues, etc and she assures every time we have a problem to just call. I have always seen them both on property cleaning and helping customers and have never had an issue reaching anyone but i guess we all see our own problems with anything. So YES warning you the company public storage not so good could be better but this location will make sure you are taken care of from start to finish no matter the issue. I want to thank Taylor for the great customer service she gave the other day when I came to add a unit!
Kathryn went above and beyond for me in a number of ways to help me get the storage unit I needed, even though it wasn’t available at her property. I appreciate great service, it’s a rarity these days.
Taylor at Public Storage was super helpful and friendly. They are making the whole process easy and answered all my questions. Great customer service experience!
Great service and follow up!! Taylor provided excellent service. She even went the extra mile to assist by suggesting other unit sizes, as I was dealing with my own uncertainty.
We all know moving can be very stressful. But rest assured, you are in good hands with Taylor at the Morton Ranch Rd location in Katy, TX. My rental experience was a breeze. Quick and easy. No complicated paperwork or red tape. I highly recommend renting at this property. You can thank me later. 😊
Taylor is super helpful and so nice every time I call in!!!!
The third visit I made to my unit I couldn’t get the rollup door open. Something in the overhead was binding. The attendant submitted a repair order and within a day it was repaired and I was given a credit toward my rent.
Taylor is hands-down the best Public Storage manager ever. Professional, reliable, and truly goes above and beyond every single time. Customer service at its absolute finest — Taylor makes the entire experience smooth, stress-free, and actually enjoyable. ⭐⭐⭐⭐⭐
My experience has been amazing at Public Storage and the staff has been very comdening! I would definitely recommend this company.
Taylor was extremely kind and helpful. even with a boot on her foot walked with me to show me the units on the 1st and 2nd. floor. excellent customer service.
I had a great experience at this location! The signup process was fast and hassle-free, and the units are clean and well-kept. Taylor at the front desk was super friendly and helpful, making everything smooth from start to finish.
I've been using this facility for almost a year now, and its been an amazing experience. Taylor has been BEYOND helpful with any and every question or concern I have ever had. She is the true definition of customer service and professionalism.
Ashley was great in helping us out!
Went in for help on prices with my unit, Taylor was able to get me a new deal on a space! She has excellent customer service also, not often to your get that in stores or over the phone Taylor was great all around ! Go see her won't regret it!
I’ve been at this public storage for about 2 months now and I already love it. Thanks to Taylor who is very professional and helpful with whatever questions or needs I have. So if you plan on renting a storage space here at Morton Ranch, I highly recommend you ask for Taylor. Thank me later ;)
It’s my third time coming back to this same location, by experience don’t pick a bargain over quality of service and security. Mortan ranch location is beyond the best location to rent from especially with such great helpful management that is always keeping busy, safe and clean environment especially shout out to Taylor who is the prime example of what leadership great customer service should be. Thank you so much Taylor and team for making my storage experience good and secure.
Taylor is super helpful! We always get great service and the place is also clean. Thank you Taylor
I absolutely love this place! It is by far the best storage I have ever used! My family and I feel secured and also our stored possessions. Taylor has been such a blessing to us. Taylor was very welcoming and very attentive and helpful. She did a walkthrough with us, and was very supportive and patient as we made our final decision. She also went over and beyond on another trip with some boxes we purchased. She personally came and put them in my truck. Taylor is what I consider a true star ⭐️ player!!! Her work ethics are amazing!!! Taylor if you see this we definitely appreciate you dearly!! I recommend this storage to all! Go see Taylor she is the best!!
Taylor helps us and was very helpful and patient.Thank u !!
Ashley was amazing with helping me with a concern I had with my account. She made sure I understood my account and followed through with her word.
Awesome service! Ashley at the Morton Ranch location provided outstanding service. Went above and beyond to provide a welcoming experience. She was very knowledgeable and very helpful with my unit.
I’m a happy camper here.
I Just Wanted To Get On Here And Say Yall Are Amazing. My Grandma Has Two Different Storages At Public Storage And She Says She Always Gets Great Service. I Also Wanted To Give A Shout Out To The Worker, Josh, Who Not Only Helped Walk Her Through Some Things But Also Listened To Her Ramble For A Bit Which She Loves Doing
The Mgr is fantastic and they provide great quality customer service!
What time is it, Dear public Storage
Subject: Taylor,
I just wanted to take a moment to express my heartfelt appreciation for the exceptional service you provided me with today at Public Storage! I am still beaming with delight from our interaction, and I couldn't help but share my gratitude.
Your knowledge, expertise, and warm demeanor made a potentially stressful situation a breeze. I was impressed by how you took the time to explain everything in a clear and concise manner, addressing all my questions and concerns with confidence and assertiveness. Your ability to handle my overpayment issue with ease and efficiency was a huge weight off my shoulders!
I was particularly impressed by how you went above and beyond to assist me with changing my password, making sure I was comfortable and secure with the process. Your dedication to ensuring my satisfaction was evident in every step of our interaction.
I must say, I feel so fortunate to have had the opportunity to work with you. You are an absolute delight to talk to, and your approachable, soft-spoken nature makes you a joy to interact with. Please know that Public Storage is truly lucky to have a Front End Manager of your caliber.
Thank you again, Taylor, for making my day brighter and my experience so memorable. You are making a real difference, and I hope to have the pleasure of working with you again soon!
Warm regards,
Ray Tillman
Taylor at Public Storage on Morton in Katy was very helpful, up front and knowledgeable. She made the process smooth and easy. The location is well maintained and clean. Would definitely recommend!
Taylor at the Morton Ranch location needs complimentary recognition. After having a horrible experience with CubeSmart on Katy Flewellen and their lack of communication, customer service, following up, or problem solving, Taylor, from the start was friendly, welcoming, well mannered, detail oriented as well as informative. The customer service that was showed concreted my decision in getting away from CubeSmart.
Taylor, thank you for your kindness, your empathy, and your appreciation for my business. Your ability to conduct yourself as a manager and eagerness to earn my business is why I will spread the word to friends and family about my experience.
Good prices and excellent service
Taylor was so helpful and absolutely amazing.
Taylor took real good care of me, I needed to move storage units and it was an easy process ! 10/10 would recommend.
New manager Taylor is absolutely amazing! Quick, direct, and friendly customer service. Clean location and very knowledgeable about anything i asked. Fully recommend this location due to Taylor.
I needed help adjusting my unit needs. Taylor exceeded my expectations. I'm looking forward to a continued relationship with this location.
This was my first time using a storage unit and Chase was very accommodating with my needs.
I have been with Public Storage for some time now and my payment went up drastically, but after speaking with Taylor not only did she help me with reducing my payment but actually got my monthly payment down totally. Thanks Taylor for excellent customer service.
Taylor was very helpful and knowledgeable!!
Taylor’s customer service made our decision easy and quick. 10/10
Great service, safe and secure!
Anthony was great (rep on site). He walked to my unit to show me exactly where it was and then when I had issues with my lock he walked out again to help me. We extremely polite then entire time. And apologetic about the lock , even though it wasn’t his fault. My first experience using Public Storage and he made the experience better.
The lady at the front desk was amazing!!
Kailey made it faster and easy to get my storage unit today. She explained the terms & conditions really clear. 5 stars for her great customer service! ⭐️⭐️⭐️⭐️⭐️
Kathryn was so helpful with me choosing the right unit . She was very kind and patient with all my questions She was very knowledgeable from start to finish in under half an hour. I highly recommend coming to see her for your storage needs !
Thank you so much Kathryn for helping me upsize my unit to a 10x10 I appreciate your kindness and sweetness about getting it done recently
Highly recommend!! I had a great experience; the facility’s and staff are awesome! Chase made the process super easy!😁😁
Highly recommend! Chase helped me and made it super easy!
Kailey is such a sweet and amazing person to deal with. She made the whole process really easy. She explained everything I needed to know and I’m so thankful to her.
Kailey helped me out, and she was amazing! She went above and beyond to make sure I got the exact storage I needed. Big thumbs up to Kailey!
What great customer service!! Kaylie was very helpful today. I need my storage spaces moved so I can get a smaller unit. Went very smooth got my moved over! Thank you for great customer service Kaylie
Robert was very helpful and courteous!!!
This location is very convenient and clean
Staff went above above and beyond to ensure I was able to view a unit prior to reserving. Clean facility, great pricing and all around ease of access.
The manager, Chase is professional, helpful and friendly. Nice clean place.
I met Elvira when I went in to get another storage unit. I noticed she was a new face. She really new her stuff and helped me out. Found out she is from another store. Wish she could be at that store permanently. She was very helpful. Her customer service was great.
Chase Was very helpful when I was moving into my unit, he answered all my questions and was very pleasant to deal with. For short term storage this place is ideal.
The Storage Unit I rented for the past few month's was for the most part very good experience, slight issues but they were resolved quickly. Easy to access and easy to move things in and out of the unit. Chase L. was very helpful with the whole process and the 5 stars are for his follow up.
Chase was incredibly helpful getting me into my unit after I got the key stuck. He is always more than willing to help
Kathryn, I most kind and great customer service.
Thank you
Looking for storage just moved from out of state. Chase made it so easy to find exactly what i needed for the right price! Big help!
The place was great, super friendly people and Robert was super helpful in getting the job done.
Chase was so helpful and made the process very easy. Thanks for all the help!
Chase was extremely knowledgeable and helpful and friendly. Give that guy a raise!
Chase is one of the best employees, I have experienced at public storage. They need more like him, and I have seen a bunch of them. If a company is looking for it, chase is that guy.
Thank you for everything you do.
Great manager goes about and beyond.
Chase was great help us choose the perfect unit for our needs!!
I had to move to larger units a couple of times while I was renting at this location. The property manager (Chase) is always helpful and responsive. He worked with me and made sure I knew when and how to switch units. Chris has also been helpful and responsive to questions. Both Chase and Chris are very pleasant to work with!!!
I received excellent service from the property manager (Chase). He was very helpful and efficient in everything he did to help me store my belongings there. The facility was super clean and well kept. I highly recommend this storage location.
Chase was very helpful in getting me settled into my unit. He was very kind and a delight to talk to. The property is clean and well maintained. Highly recommend this location to anyone needing storage solutions.
This was my first experience with Public Storage and it was a great one! Chris made sure all my questions were answered and I am definitely going to use this facility when it is time to relocate. Thanks, Chris, I really appreciate your patience! *edit* Still happy with this service!
Clean, secure, safe, affordable, contactless.
Went to my storage to pay my bill but no one was inside even though it was before 6pm. Anyway went to Morton ranch public storage to pay. Bearded guy was very helpful and I got my bill paid. Yeh I know u can pay online but I'm ole school. Go in and pay and get a paper reciept. Yes I know they email u a reciept😂
I hate having to pay this bill, but the location that I went to to pay it, gave me a very pleasant experience. I unintentionally went just before the store closed and Drell was so kind to me and even gave me information that I had inquired about not only for the store she was working, but also for other stores. Drell was patient, kind, and went above and beyond her work duties. I hate having to need a storage unit outside of my current living space, but Drell has made it a bit easier and because of such I will continue to use this business for my storage needs.
Very clean and Save for all your belongings
Chase is so helpful and made this process very easy and quick. He personally walked me to my unit and made sure I knew exactly where to go and what would be the process to having a storage. Highly recommend
Never had a storage experience quite as seamless and problem free as what was provided by Chris. Excellent customer service and follow up, has the customers best interest in mind, and makes sure he’s utilizing all resources to provide the best deal and experience.
Excellent service by the manager Nakiema. She was very helpful and informative.⭐⭐⭐⭐⭐⭐⭐⭐⭐
Great location! Clean property. Nakiema provided excellent service. She took the time to show me different options to ensure I received exactly what I wanted. I highly recommend this location for it’s cleanliness, location and more importantly great customer service by Nakiema. Thank you 😃
Nakiema was an amazing help .I love this company and how much she / they care about their customers
I just want to say a huge thank you to Nakiema! Someone had mistakenly grabbed my boxes and she didn’t stop till she got them back. I mean she actually worked outside her working hours on a Saturday to ensure I got my boxes back. I truly can’t thank her enough. She’s truly heaven sent. This location is blessed to have her. Be rest assured you’re in good hands if you’re working with her. If you see this, thanks again, Nakiema.
I had an issue with the public storage company. Once the owner of this storage facility discovered I was unhappy they called less than 24 hours later. The district manager called me to to see how they can work on the problem. They really came across as wanting to help make sure this issue is something that does not happen to anyone else especially any one down on their luck. I felt heard and they thanked me for showing a concern that they would bring up to the company and see if any changes can be made. This particular storage facility has people that really care to help.
Nakiema’s treatment was very professional and friendly, highly recommended.
WOW WOW WOW!!
I had a major issue with my public storage account in reference to late fees. The on-site Manger Ms Nakiema help me out. She was very professional and timely. I had to leave a review because she was AWESOME!!
Store located at:
23155 Morton Ranch Rd, Katy, TX
77449
Thanks again God bless 🙌
Thank you for making my move less stressful Nakiema. She made sure i got everything I needed! The manager is very nice and genuine.
I am very happy to use the facility. The facilities manager, Nakiema, is professional, approachable, calm, and very respectful. She went out of her way to ensure that I was able to use facilities with ease. Thank you for your professionalism.
I wish i could give a 10 star review.
I Went over because I was looking for a storage box to fit a large item,after going to several places and didn't get a right size. I met Nakiema (I hope I got her name right) and she was an angel. She was so helpful and professional. Made sure my item fit into the box,gave me a free box,and when i was about walking out with the box she quickly rushed to open the door for me. Your act of kindness and service is really amazing.
Went in today to look at a unit and Tweet was amazing. She was very helpful.
Nakiema is very helpful I came in to look at a rental and she got me the best price possible!!!!!
Great customer service and the staff was amazing!!!!!
I usually don’t do reviews but I enjoyed my experience and had a pretty cool conversation with Nakiema if I’m not mistaken, she went above & beyond to help me today
Very efficient, Nakiema was super friendly and answered every question/concern I had with no problem
After a long and hot day of moving this place was really good to me and the lady Nakiema help me perfectly to find the right storage thank you she was very helpful in my time of need
Tina made the move in processing easy! She has great customer service. I highly recommend this location.
Nakiema, thank you for your help and outstanding professionalism.
After a very stressful moving situation, Tina helped me find the right storage for all my stuff!
She was very informative, organized, and explained everything so well to me!
When i had to go back and get another unit , Tina wasn’t there so i was attended by someone else … 2 weeks later Tina noticed that i didn’t have a lock on my unit so she gave me a call!
Very thankful for her !
Nice and clean with friendly staff
The staff at Public Storage is extra helpful. Makema took time to call me personally and assist me. She took an extra step to ensure I received the best customer service possible!
Friendly staff. Clean place. Nakiema explained all our options.
The manager at the front desk was so very helpful with choosing a space it took no time for me to be able to move my things into a storage unit
Nekeima is Fanfkntastic literally never had a better experience with anyone at that property than I did with her today
Digital access makes for ease opening gates and operating elevators
awesome experience the manager Nakiema was friendly and informative will be definitely storing here.
Nakiema was very helpful and informational and professional great service
Nakiema great customer service easy friendly helpful in setting up storage locker. Place is clean staff is awesome!
Nakiema was very helpful ,respectful and I like her customer service.I would recommend this facility to anyone looking for storage space
I rented my first ever storage with public storage and it was a delight. I met nakiema the store manager on the property and she made my process so much easier. I’m able to get in just by my phone. I have had no issues at all. Im recommending this to anyone!
Good customer service, informative and helpful.