Public Storage Self-Storage Units at 23155 Morton Ranch Rd, Katy, TX

I like the installations but in my 3rd month they raise my rent 50% so I am taking all my stuff out. becareful when you start renting and ask them for how long is gonna be your rent because at the beginning is real cheap but then te chingan

Public Storage is quick to raise rental fee’s! Another issue is that people need to pay close attention to the rental contract you are signing. It stipulates in the contract that you can store no more than $5k worth of stuff in the unit you are renting. You have to sign a contract stating the stuff you are storing is not worth more than $5k. Once you sign their contract, if insured, you will never get more than $5k if your stuff is stolen. Also, they do not prorate your rent upon move out, which is just one more way they rip their customer’s off. We have used storage facilities for 12+ years & we have never had a facility raise our rent or limit the value of what we place in storage and they all prorated upon move out. PUBLIC STORAGE IS NOT THE PLACE TO USE FOR YOUR STORAGE NEEDS!

Looking for storage just moved from out of state. Chase made it so easy to find exactly what i needed for the right price! Big help!

This place is a rip-off! I rented a 20' X 30' storage unit back in August of 2022. The price was $254.00. December of 2022, price increase to $315.00. August of 2023 increased again to $416.00! May of 2024, price increase again to $512.00! They never had a problem with my payment. So this is how they take care of good customers. I shut off the auto-pay and I am in process of finding another storage unit. DONT USE PUBLIC STORAGE!

The place was great, super friendly people and Robert was super helpful in getting the job done.

No matter what time your here front office is never open noboby is ever here. One of the most piece of trash storage you can ever go too. Elevators are always broke since they can’t afford to fix them correctly and also 2 moving carts throughout the entire building SMFH.

Looked at several storage places. Chase was extremely helpful and made the choice going with Public Storage easy.

Chase was so helpful and made the process very easy. Thanks for all the help!

These storage facilities are so affordable. They make scheduling and even signing paperwork a breeze

Chase was extremely knowledgeable and helpful and friendly. Give that guy a raise!

I was here all day my phone died so I couldn’t get so went to the front no one was there for an hour and I I came back I try leva cause it want let you go up the elevator a 9 even if your already inside before the 9:00 pm no access I’m stuck in here and I half asthma and I cold nose running and can’t even leave cause the exit gate want open this is so ridiculous and I will never rent her again t and I have work a 500 in the morning

Super pricey and closed at 9 pm.

Chase is one of the best employees, I have experienced at public storage. They need more like him, and I have seen a bunch of them. If a company is looking for it, chase is that guy.

Thank you for everything you do. Great manager goes about and beyond.

Chase was great help us choose the perfect unit for our needs!!

I had to move to larger units a couple of times while I was renting at this location. The property manager (Chase) is always helpful and responsive. He worked with me and made sure I knew when and how to switch units. Chris has also been helpful and responsive to questions. Both Chase and Chris are very pleasant to work with!!!

I received excellent service from the property manager (Chase). He was very helpful and efficient in everything he did to help me store my belongings there. The facility was super clean and well kept. I highly recommend this storage location.

Chase was very helpful in getting me settled into my unit. He was very kind and a delight to talk to. The property is clean and well maintained. Highly recommend this location to anyone needing storage solutions.

This was my first experience with Public Storage and it was a great one! Chris made sure all my questions were answered and I am definitely going to use this facility when it is time to relocate. Thanks, Chris, I really appreciate your patience! *edit* Still happy with this service!

Clean, secure, safe, affordable, contactless.

Went to my storage to pay my bill but no one was inside even though it was before 6pm. Anyway went to Morton ranch public storage to pay. Bearded guy was very helpful and I got my bill paid. Yeh I know u can pay online but I'm ole school. Go in and pay and get a paper reciept. Yes I know they email u a reciept😂

Chase was great 👍

Everytime I go there’s no carts on the first floor. So since I rent on the first floor I’m not allowed on any of the other floors to look for a cart. So I have to go to the front each time so they can help find a cart for me to use. They are kind enough to help with that but the issue is I shouldn’t have to do that everytime. If you rent here STOP putting carts in your storage and be kind enough to bring downstairs. Your walking past the first floor exits to leave anyway. So what’s hard about bring the cart with you for someone else to use?!? I shouldn’t have a cart issue when there’s only one other person moving their stuff. There’s a total of 8 carts I’m told. I’ll volunteer to make sure there’s carts where they go and check units for carts if the property manager can’t find an employee to do it. I highly recommend they start charging the people putting the carts in their storage. Charge them the cost or half of the cost of the cart as penalty if they are caught putting into their storage. And after 7 days if not returned charge again. They’ll either learn to stop doing that or you’ll have enough profit to buy more carts.

This was my first time using a storage unit and Chase was very accommodating with my needs.

All the good reviews here are B.S. I have had bad history with Public Storage before and why I never rent from large corporations like Public Storage. I started with Community Self Storage a well respected locally owned company. My rent started out at $98.00 per month. Once Public Storage took over they immediately raised my rate to $104.05, not a huge increase but typical for Public Storage. 4 month later they raised my rate to $142.00, Now they are raising my rate to $182.00 but offering new tenants the original rate of $98.00. There is never anyone at the office to speak with. You can never find a cart in the facility anymore, and there is always trash laying around in the halls and the east gate has been broken for a while now. When I contacted there customer service I was told if I did not like it then maybe I should find another storage facility then he hung up on me. That's what they do, they get you in and after all your hard work to move your stuff in, they start with the rate increases.