Public Storage Self-Storage Units at 6456 Highway 6 North, Houston, TX

Cherame is awesome very sweet she help me get though the rental process thank you. 😊

The management and condition of this property and the other locations in this district are terrible. I first experienced a 'glitch' on the Public Storage website where I selected a 5x10 unit for $26.00 a month (online price) and when I paid for the unit, insurance, etc... it gave me my receipt through email. This receipt showed I purchased a 5x5 NOT the 5x10 I selected. We tried to go inside of the office at the front.. surprise surprise nobody home. We walked around the property and found a lady with an iPad working. She took us to the office where she helped us cancel that 5x5 unit and had us pay for the 5x10... Without explaining to us, we ended up paying for the IN-STORE price which was DOUBLE the online price. We were very confused with the price difference because we originally paid $64 for the first unit and they were asking for another $46 in store?? She could not explain to us these charges and finally after leaving, we checked the pricing again and they charged us the $52 in-store price. After calling (which is very difficult to get a human on the phone these days) she had an Assistant DM call us. She was very accusatory, said we should have gone through the app to cancel that first unit and re-reserve the correct unit. I told her the girl at the property who WORKS for Public Storage should have told us or showed us how to do that. We went to her for assistance, not to get scammed 3x what we were trying to spend. I told her this was ridiculous and they shouldn't expect customers to do their job or know that you can even cancel & reserve a new unit. I asked if HER manager would reach out to me.......Well here we are over 2 months later, multiple voicemails left and no response. No call back. I experienced another glitch while scheduling my move-out today also. I went through the 'Chat' option online and the chat asked me to choose which unit I wanted to move out of. The 5x5 or 5x10. I chose the 5x10 unit and it sent me a link to schedule my move out. When confirming my date, it was scheduling the move out for that 5x5 unit. NOT the 5x10 unit like I chose. So I know its a them problem, not me. Like I was accused of by the assistant DM. We moved our things out this morning. We very much enjoyed the smell of rat and roach feces and the nice squeaks of the rats while we moved out. Oh, and not to mention our unit-neighbor has their belongings destroyed from the rats so much that there's shredded papers spilling into our unit. And the lovely stains of dead rats that remain on the concrete floors. And white rat fur floating around in the parking lot! NEVER AGAIN!!! BEWARE!!!!

I had a fantastic experience thanks to Tiffany! She was so friendly and welcoming from the moment I walked in. She was a pleasure to work with – very friendly and incredibly informative. She walked me through all the options and clearly explained everything I needed to know. Great customer service!

Cherame is great 👍 she really help me get the unit I needed thank you 😊

Cherame was helpful, funny, pleasant. Cool place to be on a hot busy stressful day.

Great customer service! Especially lady in front desk she helped my family she was polite and attentive.

Thank you to Cherame for being so kind and very helpful!

Cherame was wonderful! She helped us pick the perfect size for our belongings and happily assisted us.

Cherame made our storaging efforts easy! She took care of us and gave us efficient guidance from checking in till we check out.

Cherame is very sweet and kind help me get my unit I needed thank you very much.

Cherame is a true blessing I was lost completely. Missed placed original account phone number and was up against the clock to get my account up to date. She was patient , helpful and very understanding. This young lady went above and beyond. All the while being professional and hospitable. She alone is the reason I’ll recommend Public storage and be a loyal customer.

Cherame is very nice and sweet help me make my payment thank you.

Cherame Amazing customer service

Cherame is awesome, she helped me with my payment for my mom’s storage in California. Provided good information and service. I appreciate the help Girl THANKS

Cherame is great very clean place love it here keep up the good work ❤️❤️😊

Cheame is the best she help so much with downloading the app. She the best !

Cherame is wonderful she help setup the app on my phone. Thank you.

Cherame is very nice and know what she doing keep up the good work.glad she was there to help.

Cherame is a great agent she really knows her job thank u very much.

Cherame is amazing and very sweet.

Cherame is very nice she really help me get the unit I needed love this place.

Cherame was very sweet and kind thanks for your help keep up the good work!!!

Cherame is very sweet and amazing good job keep up the good work.

CHERAME IS SOOOO AWESOME. She is super friendly and helpful walked me through entire process which was a blessing. 10/10 highly recommend this property whatever yall doing keep up the good work❣️❣️❣️

Cherame was very helpful when I came for information. THANKS

01/19/2025 I came in purchase a unit and David was amazing from start to end. He was very knowledgeable and accommodating me because I'm afraid of elevators. He made the entire experience pleasant. Keep up good work David. You should go out for a management position. Good luck!

Cherame is AMAZING! She has more patience than anyone I have ever come across in my life. She goes above and beyond for you with no questions asked. Do not hesitate to rent from her.

Cherame is awesome sweet person.

Cherame was very helpful and nice

Been using this storage company for almost 3 years. Very clean and the staff have all been very helpful. Public storage does increase the rates over time, but its not drastic amounts that it's increased by. Cherame Williams, I truly thank you for your assistance in helping me to understand storage renting and taking care of my needs.

She was very helpful and courtesy:cherame was a great help to me.

Cherame's expertise and willingness to assist were truly remarkable. She patiently addressed all of my questions and concerns, showing a deep understanding. Cherame's curious nature led her to truly listen to my needs, ensuring they provided the best possible assistance. Their helpful demeanor made the entire experience stress-free and enjoyable. I am eagerly anticipating the opportunity to continue engaging with Cherame's services and become a lifelong customer. Thanks in Advance! Trent Williams

Wonderful customer service, Cherame was very understanding of my overwhelming situation, due to last minute circumstances!

Cherame is amazing thanks for helping me get my unit I needed.

Drea thank you for your great service. Always nice and respectful.

Drea is amazing and wonderful and what she does and is very knowledgeable about the storage spaces at the property

Once again Andrea has always been helpful & i will continue to due business @ this location. Andrea was very polite & professional. Very knowledgeable of her job & answered all of my questions & concerns. Will definitely recommend this location to others. Been a customer here for years & Andrea is always on point. Totally recommend this location.

Cherame was outstanding, also really went above and beyond to help me and my family get settled with public storage!

Drea was Very Knowledgeable, Professional and Kind. Great Customer Service

Cherame . Is a very nice a patient lady. Took her time to show me around and make sure I was satisfied with my choice. Need to give her a raise.

The Manager Andrea was very very Helpful and considerate I move from nc to Texas had to move things in storage for a bit and she was helpful with any questions and concerns I had

This lady Ms. Dee is so awesome and knowledgeable. I am having a lot of issues with the clay Rd facility and I call her and she makes everything alright!! I wish I had storage at her location but the storm in May made that not possible… This lady deserves a raise and employee of the year for always having a great personality and never has a problem assisting me with anything. Thank you and I appreciate you! Dee White

I had issue with something’s at the storage an it was handled timely an I’m very satisfied with her diligent response. Thank you Drea for making it so easy. She contacted me right away an handled my situation with out me doing much. It’s place like this that make me feel money well spent. Again thank you Drea

I am extremely happy to have a storage at this location. Ms. Drea is always helpful and kind.

Thank you Drea for answering all my questions and broke down the questions into a better understanding.

Willing to share this location with friends due to its customer service. The staff is very friendly and helpful. If you have a problem you can quickly receive help with professionalism. Andrea was very helpful and easily took care of the situation. Thank you!

Cherame was Very Knowledgeable, Professional and Kind. Great Customer Service Overall Highly Recommend Trusting Them With Your Belongings.

Easy move in.

My visit with Drea is always pleasant and professional, she is always very helpful you leave with all questions and concerns answered! She knows her job Excellently !

Drea is simply The Best!! Great customer service! Outstanding!

The property manager Drea has compassion and listens to every concern and need. She is kind and will accommodate any and all needs of any customer, especially mine as of currently, of course under the rules of the Public Storage company. She's neat, straight to the point, listens and talks to you and not at you, and will save you time and money. I am thankful for her saving me from a big hassle. Communication and honesty and they will take care of you here.

Public Storage has very informative and professional staff.

Mary me dio un excelente servicio al cliente, muy satisfecha con mi storage 10x10. 10/10.

I’ve had such a great experience from the first day I stored my belongings. Management is amazing and have had such an experience thank you Drea and staff Godbless.

Drea is a very respectable person an will go above and beyond to help you with your problem

Great customer service from Drea

Excelente aunque la que atiende es una amargada

I have been with Public Storage about 6 months and haven’t had any problems. The office staff is very helpful also.

Drea was excellent. She was very knowledgeable and explained everything with precision. Very personable and kind. I would refer potential customers to public storage based on my experience with her. Bravo

Sharon was very helpful. Professional and very sweet. I was struggling with opening and closing the unit. She helped me very patiently both times. I was very hesitant to rent here but she convinced me to stay.

DO NOT RENT HERE!! There has been nothing but problems, from my stuff literally melting/damage from the heat (even though i paid for a climate controlled unit) to dead rats and possums throughout my stuff. Drea, the property manager, was always so kind, understanding and nice. She did the best she could to advocate for me, however nothing has been resolved and I moved everything out. I would not come back.

My uncle has a unit here and he is very satisfied with the custom service Joana has given him the few times he went there he is very happy that she speaks Spanish because he dosent speak or understand English very well .

I am leaving another review because I recently had to get storage space again. I went directly back to The location at Hwy 6 and Little York (store # 20418). When I tell you all that "Andrea" was once again so helpful. She helped me find the perfect size unit for my belongings at the best price. We all know that life is very challenging right now, but Andrea made sure to go above and beyond making this stressful time go smoothly. She was very knowledgeable, and informative addressing any questions I presented to her. She is always so friendly with a welcoming smile. I will always come to her whenever I need to put things in storage. I will also refer her location to anybody that I know who may need safe, secure, and clean storage. Thank you Andrea for all.of your help. 😁🙂😊 Andrea was very helpful when I was looking for a storage unit. She went above and beyond to assist me. I will definitely recommend this location to anyone that needs professional, safe, and reasonably priced storage.

If you want to get information about storage units available Andrea is the one too ask for that young lady took good care of me and recommended a better option for me keep up the good work Andrea your customer service is magnificent !

Great customer service very home welcoming, very helpful, excellent customer service 10/10

Thumbs up to Ms Sharon H filling in at location #24118. Her customer service started over the phone an immediate response to my voicemail call and after I actually came to set location she extended over the top customer service . Although in business it ‘should’ be a prerequisite, but the world in which we live it’s a rarity and I wanted to say , THANK YOU , Public Storage for having a precious gem as a part of your staff and team !

Came in to get information about a storage and drea was the best she gave me amazing prices and great information that I needed. Thank you dreams for everything you have done. Update I spoke with a lady name Sharon and she is great also.

Drea was a great help to me I came over to her facility, looking for a unit she (Drea,) made a suggestion for me to get the next size up unit. She was a blessing because it was an exact fit for the things that I had. She a asset to the company really nice and professional and very acknowledgeable about public Storage Storage space she knows exactly what customers need even (5 stars across the board.) Even though the facility is old it's very clean. I had to use the elevator several times but, it's Self explanatory. My 3 year old grandson could operate it. And Drea was in the process of cleaning up the building. On the floor that I was on. No issues with any rats or bed bugs I go to the facility quite often and even went and bought mattress covers at Dreas suggestion. Thank you Drea.

Drea has wonderful customer service!

The facility is old and looks straight out of a scary movie. The indoor storage only has 1 elevator that is pretty small and you must keep entering the passcode to use any door even the elevator. There were roaches in the unit I was using and they don’t maintain the units clean or the lights. Overall for an outdoor storage it is good but for indoor it is super inconvenient.

They have the best customer service ! Andrea represented their company with the highest integrity .

Drea was very helpful and even looked up other options/ deals to accommodate me. Great energy and will make sure you walk out happy

Very nice experience renting a place in this location,miss Mary was a very kind person,thanks for her time and attention!!

Danielle was very down to earth and friendly!!! 💙💙💙 Definitely recommend!!

Very pleasant visit there. The employee name Drea went above and beyond to make sure my needs were met. I give her a 5 Star for her professional customer service. Thank you and will recommend this place to all my colleagues.

I would like to give two thumbs up to Andrea McKenny for all the great help. She really is a great work

Drea was very knowledgeable about the units Drea answered all my questions quickly I left knowing that I was well taking care of and she has pleasant personality. I had a 5 star experience

Just like I remember. Drea thanks again my family and I really appreciate how patient and kind you were. I would definitely recommend this location.

Drea is an amazing person

Was going to get a storage but it looked so ghetto I turned around I couldn’t leave my stuff there sorry but the outside needs to be updated badly

Wait 20 min for them to not even help me told me it’s closed the person on the phone or manger of the place should of told me so I wasn’t just waiting for nothing

Drea did an awesome, quick, and useful advise and instructions.

Great place, Drea is awesome and very helpful!

Awesome establishment, everyone is amazing! Especially Drea, she is always the here to help me with a smile

I had a wonderful experience thanks to Andrea! She was very professional and helpful! She gave me a detail description of the prices and how the process worked! I wish more people in the service industry was like her 🙌🏾

Drea was very nice calm and patient with me love her assistance

Dréa is a great person and is very helpful

Drea is very knowledgeable and knows her job and got me all the information I needed for a storage

Drea is so awesome at helping my find a space in such little time she is a great asset to the public storage team thank you

Drea has great customer service skills and always has a smile

RAT INFESTED & BEDBUGS GALLORE!!!. I regret ever renting this place to store my mattress, furniture, clothes, shoes, storage boxes, etc. Everything I had in here, got RAT INFESTED and I brought them to my new house without knowing!!!. As a result I lost all my furniture, my mattress, cause the bedbugs were eating me alive!!!. I don’t recommend this nasty place at all, find a new storage place, where your stuff won’t be RAT INFESTED, this is DISGUSTING!!!.

Andrea was the absolute best helping with my unit I would recommend 10 out of 10

Drea is really great and always has a positive attitude and knows her job well

I will not rent a storage here again the person that help me was rude ....and it was my first time getting a storage. And that's going to be my last time

EXCELLENT PROFESSIONAL HELPFUL AND KIND👍

Drea was great with her service. I had a great experience.

Great customer service. Cameron is super helpful.

Andrea was above and beyond with helping with me with my needs. She was truly amazing and very detailed when answering my questions.

I've rented a small space since 2018, my rent has went up $20.

Amazing service from Zack. Thank you!

Great job thank you….Cherame

Keisha was such a sweetheart today. She has a delightful spirit and was very helpful with choosing the right unit for me.

We came to public to help clients move out and Drea was a great help

We came to move some people out and drea was a wonderful help

Called to inquire about a space and Drea did and amazing job at informing me on the right size space for my needs she is a good asset to the company

Came in to get a storage unit and Drea helped us out alot!

Drea was very helpful and patient with me when renting a storage unit. This was a very good experience! Thanks Drea!👌

Drea has such good customer service.

I felt enlightened about what Public Storage had to offer with the assistance of DREA. She was kind and professional and patient with assisting me with the app.

I stopped by the other day to inquire about a few storage units, and I was assisted by a young lady named Andrea. She was very helpful and answered all my questions.

I called and inquired about a space and drea was great in getting the information I needed to store my belongings

Andrea was extremely helpful on my visit. Her knowledge and will to help, gave me comfort. She showed me that she had excellent customer service skills and it was extraordinary. Thank you for your assistance.

This facility is the cleanest I’ve had the pleasure of visiting. The staff is friendly. The property manager is very helpful with any questions and confer I’ve had since leasing . Overall 5stars

I called this facility to inquire about a few different unit sizes and rates, and I spoke to Andrea. She was extremely helpful and was able to assist me with everything that I needed.

It is a good place and Andrea McKinney is a very wonderful person

Andrea is excellent at customer service and answers any questions you have. 😀

Andrea was very helpful she went above and beyond to help us get the unit we needed! Great customer service!

Andrea is the best person to speak to about renting a storage. I would recommend this storage to anyone, especially if they work with Andrea. She was very thorough & helped with any questions I had.

I inquired about a unit an adrea was very helpful

Thank you Drea for all the information that you gave me and with your assistance you were a tremendous help. You are truly an asset to Public Storage

Drea is the best! She was quick on her feet to make me feel welcome and asked how she could help. She is an asset to this company. Thank you Drea for everything you did for me.

Drea was very helpful and patient with my request. Would highly recommend.

Thanks drea for helping me with a unit you were amazing

thank you so much drea !! great asset to the company

Thank you so much Andrea for the great customer service and conversation

I called the other day and I would like to give a huge thank you to Andrea she was very nice and professional

A big shout out to Andrea, for assisting me. On yesterday at public storage. You was very helpful. You answer all of my questions. That i need to know.

Thanks for all the help Cherame!

Cherame is amazing every time I come to this location greet me with a smile.

Thanks drea for helping me with my e-rental

Booked a unit online and got there on my move in date and no one was in the office during business hours. The lights were off even and I was unable to get my access code. Money and time wasted!

Sam was very helpful and patient with me!

Sam was a great help and very professional the entire time she assisted me.

Drea is very helpful great great on coustmer service . Goes beyond call of service to help people understand their bill . With their storage room . She treasure to public storage.

Drea was very helpful and answered all questions I had . Great customer service

Drea is great 👍🏾 I love her💕💖

Drea is Soo nice and helpful I will be coming back!!

Drea was great at helping me look for a parking space for my truck although her property did not have any available

Thank you Sheila for all of your help. You were very nice

I purchased a auction unit from location and was given 2 days to clean it out. Every time I went to pick up items no one was ever in the office. I don’t want to write this review as the lady in the front was very nice when I first went but I could never get inside gate without code because of the process. But how am I supposed to pick up items when I can’t even get in? I had to call 3 different people just to speak to someone who could finally help me out. Very frustrating. Also I went Saturday morning at 9:30. There was a sign that said the lady would be back at 9:30 but it was 10:30 and still no one. There was also a customer waiting the whole time with me and come to find out no one would be there til 12:45. Like come on get it together. You have people waiting outside for a whole hour.

Well , everytime I go make a payment there's not one at the office , put a sign certain time to come back but that didn't happen... I started paying $66.00 dollars por my space 10 by 15 feet , and after 3 months went up to $ 88.00 dollars , and 4 months after that went up to $ 116.00 dollars... I definitely not recommend...bad service , the increase too much....

I had a wonderful experience at public. storage the customer service advisor Drea was real helpful in assistance me with all my concerns.

Ms.Drea was very helpful she made my day by helping me. She was very efficient and friendly. I Recommend this location.

THIS LOCATION IS AWESOME! MS DREA, THE PROPERTY MANAGER IS VERY KNOWLEDGEABLE AND VERY HELPFUL. SHE MET ALL MY NEEDS AND IS AN ASSET TO THE COMPANY.........