Public Storage Self-Storage Units at 5200 Gulfton St, Houston, TX

LaToia was so attentive. She’s an exceptional worker!

LaToia provided excellent service highly recommended

Kyrstyn was so helpful and knowledgeable when I called! She handled my MANY questions with such professionalism! Customer service at it's best!!

Since the arrival of the new property manager, Latoia, the property has significantly improved in terms of cleanliness and overall management. She has been extremely helpful and proactive in her role.

This is one of the best customer experiences I’ve had getting a storage the Property Manager Latoia was very easy to work with I highly recommend this place if your looking for a storage.

Latoia in the Gulton location was so helpful. She went above and beyond in helping me with my storage. Excellent customer service. Thank you

What I’m gonna say Ms La Toia helped me with everything, she did awesome job , 5 stars .

La Toia was fantastic and super helpful and the team here is great! Very positive experience :)

Great Service!

I kind like the new property manager La Toia, she really attend to your need and clean the property really well. I did not like the other short white girl work there tho quite bossy and no manner haha

Maria was very helpful in helping resolve my account and getting my storage solution figured out. I'm very grateful for her timely and thorough efforts. Great location and what you'd expect from Public Storage.

Thank you Ms. Ifeoma and Ms. Chandice for being very nace and helping me

Muy mal servicio del personal

Better have your own cart or truck, from now on (May 2024). Not sure about all Public Storage locations, but this location recently changed their policy on carts. It used to be you could reserve one in the office, and there were 5 numbered carts in addition to several other "floating" ones on the property. When I recently went, the attendant said this policy has been discontinued. That means that if you drive up, and have a massive item to move to your locker - especially if it's upstairs - you'd better have brought your own truck or cart, or hunt around for one of the few on site. This Public Storage location is supposedly the largest in Houston. They should have many, many carts available, and having renters bring them back to a central location doesn't strike me as onerous. But now? Better hope you're very lucky if you have something heavy or awkward to move - or that it already has wheels on it. See the attached photo for more of what to expect. Don't like this? There's always Extra Space Storage...

Tarsha cole has excellent custer service .she is very professional .i think she is awesome

This company cut my lock off my unit due to non payment for the month of April. The CSR at the location told me they cut the lock on April 27th since it is the end of the month and that I had not paid my rent I thought April had 30 days in it. Someone needs to teach them what is the end of the month Wednesday April 30 is the end of the month. Not April 27th. Please do not rent from these company they will always raise your rent and cut your locks so they can make more money for the lock replacement.

I been trying to get it since early this morning to building a tousled the elevators and the building doors just won’t open then I waited 2 hours for the females that work in this storage could help me out and both are just worthless I don’t know why they hired people like that after 4 hours I call and the same women was so disrespectful to give me information that she couldn’t give any info and she just hang up the phone try calling 5 more times and no answer 😡🤬

Robert was incredibly helpful!

I just went to public storage and the white short girl she was so aggressive and start screaming on my face and tilling me i gonna kick you out from my property because the gate was open and i drove in without using the code.

Tarsha 8am very plz with ur sevice

Public Storage at Gulfton has been a wonderful experience. I leased a 10x20 for four years. When I was ready to clean out my storage and down size, Miguel was a great help. He showed us a smaller unit and ensured we got the best price for our new unit. We considered completely moving out but this was a better option. Thanks Miguel for giving us other options to make this a smooth transition. I would recommend this location as its convenient as well

(Andre) had a good experience visiting this location I would recommend

Roberto good man

Wednesday had excellent customer service.

1. If I could give 🚫⭐️ I would❗️❗️❗️ I call malarkey on customers always first with this facility. IN 1 year my unit went from $50,then creeped up to in Feb 1st 2024 it would have been $81. NOPE, NADA ... EVER to PS❗️❗️❗️❗️❗️

Josiephine was very patient and helpful with me and I love this place

Clezell was great and quickly helped me rent a unit

Large, popular storage location.

Krystin is awesome!!

My experience at this location was very positive. Priscilla is super nice and accommodating! She also makes sure you understand the policies and expectations in a very kind manner. The process was extremely quick given I moved in my items within hours of booking. I don’t have any negative or recommendations as everything needed was provided. I would recommend the services at this location.

We all have good days and bad days. I decided to change my bad review since with your reply you show me empathy, and that tells me that you care. Blessings

My storage unit was broken into. Do not leave your items here. My lock seemed untouched, but when I opened my unit after just three months of renting it, all of my things were upside down. Electronics, tv, all kitchen appliances and all other valuables were taken. The manager - Clazell, was very rude, he wouldn’t give proper contact information for his supervisor, only a phone number that went straight to voicemail. He also didn’t seem surprised that the unit was broken into. After reading other reviews here, I saw that another person’s unit was broken into a month ago. So it could have been at the same time. Another women mentioned that they work as an operation and bring a truck to open several units at once and leave. They are not allowing us to view the cameras, they simply don’t care. We believe this is an inside job. Otherwise something would have been done about the break-ins. I called Public Storage customer service and asked how I would be compensated. They said —you will not be compensated. They also are refusing to provide a refund for the months I have paid. Of course, we lost a lot of valuables and money storing here. It’s is best to go a different direction, your items are not safe here. We plan to press charges.

Clezell was very hdlpful getting me back into the app today

Clezell was very helpful and informative with the process of reserving a space!

Facility is super clean, nice, and new. Front desk associates were helpful, knowledgeable, and friendly. Thank you Priscilla B.! 🙏🏻😇🫶🏻

Super great service from Dazmyne. The facility is neat and clean.

In short, my unit was broken into, my valuables stolen and I found out the insurance I pay for is useless because the facility refuses to file a police report. The way they handled the situation was poor and unprofessional.

The gate regularly does not work. Very disappointing how bad the security is.

Excellent customer service

Clezell was great today

They keep calling you every time you make a change in the app, but if you do want to reach them, you only end up at the hotline. I moved my move out date and even confirmed with them on the phone when they called me back, only to see that they have cancelled my unit and would charge a set up fee again if I would like to extend. Why even bother harassing your customers over the phone if you don't act on anything that was discussed?

Cleveland and Priscilla were super nice. They took time to show us units and answer our questions to our satisfaction, which made our decision to book a breeze. Clean facility with easy yet safe access.

Thank you Valerie for helping me with my new unit very great customer service