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Public Storage Self-Storage Units at 5200 Gulfton St, Houston, TX
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Mon-Sun 6:00 AM - 9:00 PM
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Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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5'x5'Online only price$ 18/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 18 /mo $ 22Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 21/mo
Small 5'x5'- ground floor
- climate controlled
- inside unit, rollup door
$ 21 /mo $ 26Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 23/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 23 /mo $ 29Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 27/mo
Small 5'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 27 /mo $ 34Best Price Label+ one-time $29 admin fee
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10'x5'Online only price$ 28/mo
Small 10'x5'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 28 /mo $ 35Best Price Label+ one-time $29 admin fee
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8'x15'Online only price$ 30/mo
Parking 8'x15'- outside unit
- uncovered
- drive up access
$ 30 /mo $ 38Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 55/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 55 /mo $ 69Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 65/moMedium 10'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 65 /mo $ 81Best Price Label+ one-time $29 admin feeHurry! -
10'x15'Online only price$ 83/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
$ 83 /mo $ 104Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 98/moLarge 10'x15'- ground floor
- climate controlled
- inside unit, rollup door
$ 98 /mo $ 123Best Price Label+ one-time $29 admin fee1 unit left! -
10'x20'Online only price$ 170/mo
Large 10'x20'- outside unit, rollup door
- enclosed
- drive up access
- vehicle parking
$ 170 /mo $ 212Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 180/mo
Large 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
$ 180 /mo $ 225Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 185/mo
Large 10'x20'- outside unit, rollup door
- near door or elevator
- drive up access
- vehicle parking
$ 185 /mo $ 231Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 186/mo
Large 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 186 /mo $ 232Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 202/moLarge 10'x20'- ground floor
- climate controlled
- inside unit, rollup door
$ 202 /mo $ 252Best Price Label+ one-time $29 admin fee1 unit left! -
10'x20'Online only price$ 206/mo
Large 10'x20'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 206 /mo $ 258Best Price Label+ one-time $29 admin fee
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Storage Near Houston, TX 77081
Self storage near Gulfton in southwest Houston is located between Rice Avenue and Chimney Rock Road close to I-69 and 610 Loop
Small Storage Units Near You in Gulfton
Houston Community College West Loop students needing more elbow room in tight living quarters can use one of our affordable 5x5 storage units to free up space close to campus. Golf storage is another popular option for these handy storage rentals, which are about the size of a large closet. And who couldn't use another large closet?
Cunningham Elementary School families and neighbors looking to declutter can stow all-ages recreational gear in a 5x10 storage unit for play at Burnett Bayland Park and trips to the Gulf beaches. Behind the bike storage, athletic equipment, kites, fishing tackle, hiking and beach gear, you can store rarely used items like holiday decor and off-season garments.
Medium Storage Units Near You in Gulfton
Residents of Sharon Park Village and others sharing an apartment or other abode nearby can store duplicate furniture in a 10x10 storage unit to keep common areas as uncluttered as possible, including couches, coffee tables, dining sets and extra kitchen equipment. If you are downsizing, these square storage spaces can hold three rooms of furniture, decor, mirrors, clothing and more while you decide what to keep or discover exactly what will fit in your new place.
Small businesses along Gulfton Street and Bellaire Boulevard can free up workspace or tidy customer-service areas with a 10x10 storage unit. Pack in extra inventory, marketing supplies, seasonal displays, furniture and filing cabinets off-site but close by if needed.
Large Storage Units Near You in Gulfton
An outdoor 10x15 storage unit is ideal for stowing kayaks, canoes and standup paddleboards because the drive-up access makes loading and unloading a whole lot easier for frequent excursions along the Buffalo Bayou Paddling Trail. Pack in camping and fishing gear along with your oars, paddles, and safety equipment. This large storage space is great for clearing out a garage, and it will hold four rooms full of furnishings during a remodeling project, building an ADU, or if you are between residences.
Homeowners around Wisdom High School planning a renovation can store five rooms of furnishings in a 10x20 storage unit. If you are new to Gulfton and southwest Houston or are between residences, store the contents of a three-bedroom home in one of these large storage spaces while you house hunt.
Storage near 77081 includes indoor climate controlled storage units in a wide range of sizes and select outdoor units with convenient drive-up access. Just look for our Public Storage Orange trim color for cheap storage close to Houston Community College West Loop campus.
Houston Public Storage near Gulfton is less than 9 miles from such stellar Houston pro-sports venues as NRG Stadium, Toyota Center, and Minute Maid Park, as well as all the museums around Hermann Park and the Houston Zoo.
When too much clutter piles up, take advantage of our eRental program to book a contact-free move-in.
Find additional storage near 77081 at 5615 Westheimer Road, Houston TX 77056 and 4341 Southwest Freeway, Houston TX 77027.
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
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- Month-to-Month Rent
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Reviews ( 543)
La Toia was super helpful at the 5200 Gulfton locationin Houston. Definitely cares and it shows. Thank you much!
Thank you LaToia for assisting me
DO NOT MOVE HERE. This is my first ever negative review. The 3 pictures I attached were taken the day I moved out. I highly suspect that all these 5 star reviews are fake.
The short review:
- rat infestation
- it smells like urine and wet dog
- bugs everywhere - flying and crawling
- temperature - sweating, felt like 80-85 degrees
- never any carts available so i brought my own dolly every time i visited
The long review:
First off, I want it known that the staff is very kind, none of my complaints are about them. I feel bad for the conditions they have to put up with. The blame here is on the Public Storage company for not taking care of this facility.
When I rented my unit in 2024 I shrugged off the inadequate temperature control because I didn't have items that needed good AC. I also noticed the amount of bugs in the building and preemptively added bug deterrents to the perimeter of my unit (roach traps & anti moth). I thought the cheap rent was worth it.
Visiting the unit between 2024-2025 there was a slow decline in the quality of the storage facility. The smell of wet animal and urine kept getting stronger and stronger, more bugs flying and crawling around. There were a few people that seemed to be living in their units - I don't care about that, they kept to themselves while I was there, but I can only assume they contributed to the STRONG smell of urine in the facility, especially in the stairwells - rats can't be the only ones to blame for that.
The day I moved out of my unit there was a live rat in the middle of the main hallway on my floor only a few steps away from the elevators. It wasn't running away because it seemed injured, but it was very much alive. Ironically there was an exterminator's truck parked out front. I guess he somehow didn't notice the rat because it was still there when the exterminator left. The only sort of improvement I saw was a newly installed unit on the ceiling by the elevators; I assume it was to help either temperature or humidity but I didn't feel any difference in temp/humidity compared to my previous visit.
When I got to my unit, the unit directly across from mine was open and absolutely trashed. I'm not even joking, almost every square inch of it had rat poop. If you zoom in on the pics I attached you will see what I'm talking about, and I had to stand right next to that while I unloaded my stuff. Some of those rats had gotten into my unit (I never had anything edible in there) so there was also some rat poop in my unit as well. I had to disinfect all my stuff and I am lucky that none of my belongings were damaged (that I've noticed yet). When I got home I killed a FLEA that jumped on me - I don't own pets so the only way the flea could have gotten there was if it jumped on me while I was moving my stuff out of my unit.
I moved from this Gulfton location to the Larkwood location and it is so much nicer and cleaner there.
TLDR: huge bug and rat infestations, whole place smells like urine and wet dog, NOT temperature controlled as advertised. The Larkwood location is way better.
Thank you for helping latoia
Tavielle soo helpfull
and explains very well and very easy
Amazing customer service! Latoia goes above and beyond to help you!
She has a great personality and is extremely professional! I would highly recommend this place!
Thank you LaToia for your help with every step in this process
latoia is a very helpful person highly suggest talking with her about a storage space 10/10 !!!!!!!!!!
I was on the 3rd floor today when I saw a big rat! I then heard them… seem to be quite a bunch of them by the noise. I couldn’t locate anyone there, no one available at the front office and the door was closed.
Came in on a Sunday to move storage room since I need to downgrade to a smaller storage unit. Tavielle who works at the front office at the storage unit. She was amazing and understanding as well very helpful. She help explained everything that I needed to know. Very nice person and great customer service. I appreciate everything that she helped me with.
Muy buena atención de la toila súper complacida con ella muy buena explicación la recomiendo 👌100%
Affordable prices and great customer service. The facility has convenient security features. I had an online issue, and Tavielle kindly helped me solve it quickly.
Infested with rats. All my items were covered in rat poop and pee. Seen people even living in some of the units.
Tavielle
First, I want to say that there's a really NICE lady there Latoria, another lady who is the property manager was really very unprofessional. When there's a problem the manager tries to shift the blame to the person repoerting it, acting condescending and careless. Really bad experience. Hazardous, avoid if you can.
Latoia provided me 5 star customer service and I highly recommend.
Thank you so much. LaToia was super helpful! You made us feel so comfortable and confident with choosing the right spot to come to! I appreciate your patience and commitment to your job so much! LaToia customer service performance was exceptional
Tavielle is so awesome and patient with me and I’m so happy to have her help
LaToia was very professional and kind and made an otherwise stressful experience very easy thank you!
Thank you LaToia you were so nice!
Thank you LaToia for assisting Mr with my storage needs
Latonia did great, good customer service.
I made an appointment to go and look at the units , arrived at 5pm as scheduled the building was locked and no manager on place called many times to see if someone will come to meet me and I waited another 20 minutes to leave disappointed
Such a great experience and such a sweetheart. Very attentive.
The last the lady use to work here was very nice,the person they have now Talya is terrible March 7/2025 rude and not helpful at no coutumer service what so ever I'd give a zero if I could
It's FAKE PROMOTION they do in website I had reservation and pay online and I received a contract with my unit number on my moving date they told me it's nt available I think they sold to for some one I kindly ask them to provide if they provide me another one RESPOND WAS PAY MORE MONEY GET ANOTHER ONE . Which is nt in contract & THEY NOT REFUND FULL AMOUNT, even if that's there fault am end up wasting my time my money I don't recommend for no one so far no response from nobody even I notify customers service
Fueron muy amables me ayudaron en todo y me explicaron todo la señorita la toia muy buena trabajadora
there are rats...and no one in the office anymore.everything is by appointment,moving my stuff out
LaToia was such a big help you rock LaToia!!!!!!
Latoia was a big help during my time here everything went so smoothly thank you Latoia !!!!
Great Customer Service Latoia thanks
Thank you for helping me LaToia
Came to grab a few things and found rat poo everywhere inside my unit.There was nobody in the office and no answer on the phones. Stay away!
Latoia was great! I’ll be back to work with her.
Patty
The Public Storage at 5200 Gulfton cut my lock and proceeded to steal my belongings. Rat feces and urine was also in the unit. Be very careful and think twice before storing your belongings witht these criminals.
HUGE mouse problem. Terrible staff that lacks customer service skills. Your left with mouse droppings all over your stuff, legs to furniture chewed, and no accountability from the facility.
Also, had a problem with climate control and humidity levels in the facility. I was told that they can't control people who keep the doors open and allow the elements to come in. So, the mildew that appear on my bed that was stored within my unit became my problem.
The facility will not take accountability for any problem that occurs, and especially problems that are facility-created. They just tell you to file a claim with your insurance.
Do not lease here, upon move out there was a live rodent in the climate control storage unit. There was rat piss and feces all over my things and the rodents had gnawed through the couch, knocked over boxes destroying my television. I have two storage managed by this company, the other storage was bought by them and since the change in ownership the other storage is awful as well!
I’ve had this unit on the 2nd floor for a year. I go every couple of months. No problem. I’ve noticed the past few times the facility hasn’t been as clean as when I first got the unit. Today was no different. Today I went after the last time mid July and discover rat poop in my unit. Ironically another customer was at his unit in the same hall. He tells me he had to move storage units because his old one had rat poop. Definitely calling corporate to inform them and demand some compensation because they’re having an infestation and not telling anyone.
Update: after they transferred my storage unit, I cleaned my things and moved it. I come back to the new storage unit to see mouse poop on top of my things again. I am on a completely different floor now and still having the same issue. This place seems to have a growing mouse problem, not only in the units but by the elevator as well. Store your items in a different facility.
District manager emailed me 11/25 to speak on the phone and resolve the issue. Asked for my number and availability. I have sent countless emails back so we can talk and he has gone ghost, it is 1/7/25. Their customer service is awful. Keep getting charged for a mouse infested facility.
This place has gone down hill significantly. This is the last place you should store your belongings. My entire unit has mold damage and rat droppings everywhere. There isn’t any food in my unit as this seems to be a building wide infestation. The doors now have rat traps surrounding them upon entry. All of my belongings are damaged. The orange door storage insurance is terrible as well coverage wise. This is so disgusting and such a headache to deal with. Management has been no help.
Thank you LaToia Merry Christmas
Thanks for your help LaToia!!
Thank You LaToia Merry Christmas
Latoia was very helpful and kind. Thank you
Good costume service , hours open and price
Tavi and Latoya were amazing !! Incredibly helpful and a great vibe!! Thanks again ladies
I had wonderful experience. I had never put my things in storage before and there was a very nice woman named Tavielle who helped me through the process and was very patient with me. She made me feel comfortable and at ease about leaving my things in their care.
Latoia is a great property manager, very professional and honest. Highly recommending her property!
It was a great experience, Tavielle was so nice
She had a lot of patience with all of my questions, great customer service 👍
Tavielle was great. Very helpful and pleasant.
Good and fast service 🙂Tavielle
Tarsha and latoyia are excellent! They take really great care of the facility. It’s always clean and tidy.
Rochelle and Tavielle were AMAZING with my interaction this morning. Very nice
I came too public storage too upgrade my storage from a 5 by 10 to a 10 by 10 and I was help by Tavielle, she was very helpful and patient with me. Love the customer serve.
Thank you, La Toia for your help!!!!’
Latioya Has great customer service, very nice and friendly!
You rock LaToia thank you!
Thanks you LaToia great customer service!
Tasha and Latoya are super nice and they gave me five star service.i recommend them
My mother and I really weren’t sure which kind of storage to get but Tarsha and Latonia are super helpful and nice
Tarsha and Latonia are such a great team! I came in for information and will be renting from this location.
MAJOR RAT INFESTATION. 5200 Gulfton St. We walked into our unit to find rat feces and urine, and LIVE rats inside. The manager said she could not help us. District manager was supposed to contact us never did. Do not consider this location. Unbelievable. From other reviews it is apparent they knew about this problem at least 7months ago. Completely negligent.Update: after calling customer service several times, DISTRICT MANAGER was supposed to call after 72 hours, never did. Called again, waited another 72 hours no response. They waived our fee for one month, and wanted us to change our unit. To move our destroyed property covered in rat fences and urine? To fight the live rats to take out things out? Because we still trust them to keep our things safe? Their response is insulting. This is not a serious company. Unprofessional, unethical.
I rarely write reviews, but I felt compelled to share my experience to warn others.
Avoid this storage facility if you value your belongings. When I visited my unit, I discovered it had been infested with rats that had chewed through and damaged my artwork and handmade tapestries. The smell was unbearable, and rat droppings were scattered throughout the facility, indicating this was not only my unit.
I moved out all my belongings immediately.
I had rented a climate-controlled unit, but the temperature inside felt well above the advertised 82°F, more like 85°F or higher. The space was extremely humid, making it clear that their climate control measures are insufficient.
Reaching out to corporate was no help. They showed no concern, simply stating that they “recommend not storing valuables” and suggesting that renters have insurance. This lack of accountability is unacceptable, especially considering their prices, which increase every three months.
The purpose of having a Storage is to store valuables that you don’t have space in your place to store and you pay for that
In order to keep your valuables, obviously.
I rented a climate-controlled unit, but the temperature felt much hotter than the claimed 82°F, likely above 85°F, with high humidity levels that made it feel stifling. The supposed climate control was far from adequate.
In summary: This storage facility is poorly maintained, lacks sufficient climate control. I would not recommend storing anything valuable or important here.
Destinee and tarsha was amazing explained everything to me and I understood will be getting my storage just cause of how great they are .
Tarsha and Destinee are awesome and nice
This places is so big.I did not like the location but the customer service was so nice.
RAT INFESTATION!!! Don't go to this place. I went to my storage unit to get things out and there was rat feces and urine all over my things and then we saw the live rats. The property manager said that the property is not responsible, despite the fact that the building has a rat infestation. We read that this is the second time in seven months that they have these issues. AVOID THIS PLACE AND THIS STORAGE COMPANY!
I have been renting from this location for almost four years. My experience with the facility was good until a couple of months ago. I have interacted with a good amount of staff with my time there and hands down, Latoia has been the most helpful and kindest I have met so far. She was so understanding, patience, and got answers to my questions. She restored a customer service experience I thought almost didn’t exist anymore. She made my day. I would give her 10 stars.
Tarsha was so nice
Unit won at auction. Items were not the same. They were moved and more junk added to the unit.
Ifeoma did an amazing job in switching my storage reservation👏
She was very understanding and reasonable.
Tavielle & Latoia were wonderful to work with and had amazing customer service great jobs Ladies!
Tarsha Cole was so supportive today.She was so nice and kind..She was the best person in the place today.I recommend this location and her five star service
Tarsha was patient and kind
Tarsha is super nice and helpful
Tarsha is super nice and amazonh
How this facility received this good of a rating baffles me. Let me start with the elevator that was out for over a year. The bathrooms without keys that were out of order for six months. Then when they replaced the locks, you couldn’t lock from the inside. How if the elevator is broke the units can only be accessed during business hours. How they make it the tenants responsibility to turn in people living in units. So nothing would ever be done. Hallways smell like urine and excrement that the employees would leave to sit for days.
Everything was good when I first started renting from here. Then that manager left and it was a revolving door of managers and workers. They gatekeep contacting the district manager if they can’t handle an issue. Takes an act of God to get in contact with corporate. Now there new thing is locking the office doors while they are sitting in the office during business hours.
I’d go elsewhere. You have been warned.
Tavielle was amazing , she was very knowledgeable at the job! She gave me wonderful customer service despite being the only one there .
Hands down one of the most pleasant experience with public storage ! The property manager Tavielle was so welcoming and the atmosphere was so friendly. She explained everything to us and helped us far beyond anyone has ever helped us in a public storage. Her kindness and energy was unmatched. She even gave us suggestions on what to use when we move to make it easier for us even down to the tape we should use to hold our boxes together. Simply would recommend anyone to this public storage as long as her energy is around! More employees need to learn from her !
I had a great experience getting a new rental unit! Tavielle was nice and very helpful!
Thanks LaToia Great Customer Service
Thank you for your help LaToia
Great job travielke
Fantastic service. Tavielle was great and graciously helped me get everything set up!!! Thank you, Tavielle, for your patience.
Great customer service with Tavielle she was very informative explained everything with detail!
Tavielle and LaToia are amazing. Super helpful and friendly. And customer service like the good old days. They are an asset to their company.
Very efficient with tending to the needs of my repair work were Latoia and tavielle
Tavielle and LaToia had great customer service and really helped us in our new adventure!
Thanks Ladies
I just want to thank La Toia and Brian for their excellent and professional attitude toward their customers. Though I had few issues, they were resolved to my 100% satisfaction and the credit goes to these two fellows. thank you!
This specific storage unit was absolutely a big of help, when I was moving. Thanks to Ms.latoia I was able to find the right storage unit I was looking for and also for the right prices this public storage place overall is the best I’ve been to will most definitely recommend
Thank you so much for assisting us today with our storage needs Latoia
Professionalism at it’s Fineness… Exceptional Service… Truly Exceeded my Expectations and I'm sincerely grateful…
Despite the previous unpleasant experience I had at Gulfton Public Storage, on July 30th, the delivery driver and I were fortunate to speak with Manager Ms. LaToia at 9:30 a.m. regarding my previous encounter.
Ms. LaToia exhibited exceptional listening skills by maintaining simplicity, demonstrating understanding, asking clarifying questions, summarizing key points, showing empathy, and allowing me to freely express my concerns without interruption or criticism.
Additionally, she paraphrased to ensure comprehension and responded thoughtfully to my detailed complaint. I was pleasantly surprised by her composure and professionalism in addressing my concerns.
From the moment I spoke to her over the phone, her welcoming voice tone revealed a strong sense of empathy. She immediately assured me that she was there to help resolve my issue.
Upon receiving my information, she promptly reset the Gate Code to see if that would resolve the issue and even walked with the delivery guy to the Gate Console to check.
Despite the initial attempt not resolving the issue, Ms. LaToia did not let that deter her efforts. She then entered a temporary code to allow the delivery crew access.
A few days later, I received a follow up call from Ms. LaToia informing me that she had contacted the IT department regarding my Gate Code and that the original issue had been resolved.
Ms. LaToia has truly exceeded my expectations and I am sincerely grateful. Thank you so much for your exceptional assistance.
Thank you LaToia
Great Customer Service thank you Latoia!
Thank you for helping me Platoon Great Customer Service!
LaToia was so attentive. She’s an exceptional worker!
LaToia provided excellent service highly recommended
Kyrstyn was so helpful and knowledgeable when I called! She handled my MANY questions with such professionalism! Customer service at it's best!!
Since the arrival of the new property manager, Latoia, the property has significantly improved in terms of cleanliness and overall management. She has been extremely helpful and proactive in her role.
Latoia in the Gulton location was so helpful. She went above and beyond in helping me with my storage. Excellent customer service. Thank you
What I’m gonna say Ms La Toia helped me with everything, she did awesome job , 5 stars .
La Toia was fantastic and super helpful and the team here is great! Very positive experience :)
Great Service!
I kind like the new property manager La Toia, she really attend to your need and clean the property really well. I did not like the other short white girl work there tho quite bossy and no manner haha
Maria was very helpful in helping resolve my account and getting my storage solution figured out. I'm very grateful for her timely and thorough efforts. Great location and what you'd expect from Public Storage.
Thank you Ms. Ifeoma and Ms. Chandice for being very nace and helping me
Muy mal servicio del personal
Better have your own cart or truck, from now on (May 2024). Not sure about all Public Storage locations, but this location recently changed their policy on carts. It used to be you could reserve one in the office, and there were 5 numbered carts in addition to several other "floating" ones on the property. When I recently went, the attendant said this policy has been discontinued. That means that if you drive up, and have a massive item to move to your locker - especially if it's upstairs - you'd better have brought your own truck or cart, or hunt around for one of the few on site.
This Public Storage location is supposedly the largest in Houston. They should have many, many carts available, and having renters bring them back to a central location doesn't strike me as onerous. But now? Better hope you're very lucky if you have something heavy or awkward to move - or that it already has wheels on it. See the attached photo for more of what to expect. Don't like this? There's always Extra Space Storage...
Tarsha cole has excellent custer service .she is very professional .i think she is awesome
This company cut my lock off my unit due to non payment for the month of April. The CSR at the location told me they cut the lock on April 27th since it is the end of the month and that I had not paid my rent I thought April had 30 days in it. Someone needs to teach them what is the end of the month Wednesday April 30 is the end of the month. Not April 27th. Please do not rent from these company they will always raise your rent and cut your locks so they can make more money for the lock replacement.
I been trying to get it since early this morning to building a tousled the elevators and the building doors just won’t open then I waited 2 hours for the females that work in this storage could help me out and both are just worthless I don’t know why they hired people like that after 4 hours I call and the same women was so disrespectful to give me information that she couldn’t give any info and she just hang up the phone try calling 5 more times and no answer 😡🤬
Robert was incredibly helpful!
I just went to public storage and the white short girl she was so aggressive and start screaming on my face and tilling me i gonna kick you out from my property because the gate was open and i drove in without using the code.
Tarsha 8am very plz with ur sevice
Public Storage at Gulfton has been a wonderful experience. I leased a 10x20 for four years. When I was ready to clean out my storage and down size, Miguel was a great help. He showed us a smaller unit and ensured we got the best price for our new unit. We considered completely moving out but this was a better option. Thanks Miguel for giving us other options to make this a smooth transition. I would recommend this location as its convenient as well
(Andre) had a good experience visiting this location I would recommend
Roberto good man
Wednesday had excellent customer service.
1. If I could give 🚫⭐️ I would❗️❗️❗️
I call malarkey on customers always first with this facility. IN 1 year my unit went from $50,then creeped up to in Feb 1st 2024 it would have been $81.
NOPE, NADA ... EVER to PS❗️❗️❗️❗️❗️
Josiephine was very patient and helpful with me and I love this place
Clezell was great and quickly helped me rent a unit
Large, popular storage location.
Krystin is awesome!!
My experience at this location was very positive. Priscilla is super nice and accommodating! She also makes sure you understand the policies and expectations in a very kind manner. The process was extremely quick given I moved in my items within hours of booking. I don’t have any negative or recommendations as everything needed was provided. I would recommend the services at this location.
We all have good days and bad days. I decided to change my bad review since with your reply you show me empathy, and that tells me that you care. Blessings
My storage unit was broken into. Do not leave your items here. My lock seemed untouched, but when I opened my unit after just three months of renting it, all of my things were upside down. Electronics, tv, all kitchen appliances and all other valuables were taken. The manager - Clazell, was very rude, he wouldn’t give proper contact information for his supervisor, only a phone number that went straight to voicemail. He also didn’t seem surprised that the unit was broken into. After reading other reviews here, I saw that another person’s unit was broken into a month ago. So it could have been at the same time. Another women mentioned that they work as an operation and bring a truck to open several units at once and leave. They are not allowing us to view the cameras, they simply don’t care. We believe this is an inside job. Otherwise something would have been done about the break-ins. I called Public Storage customer service and asked how I would be compensated. They said —you will not be compensated. They also are refusing to provide a refund for the months I have paid. Of course, we lost a lot of valuables and money storing here. It’s is best to go a different direction, your items are not safe here. We plan to press charges.
Clezell was very hdlpful getting me back into the app today
Clezell was very helpful and informative with the process of reserving a space!
Facility is super clean, nice, and new. Front desk associates were helpful, knowledgeable, and friendly. Thank you Priscilla B.! 🙏🏻😇🫶🏻
Super great service from Dazmyne. The facility is neat and clean.
In short, my unit was broken into, my valuables stolen and I found out the insurance I pay for is useless because the facility refuses to file a police report. The way they handled the situation was poor and unprofessional.
The gate regularly does not work. Very disappointing how bad the security is.
Excellent customer service
Clezell was great today
They keep calling you every time you make a change in the app, but if you do want to reach them, you only end up at the hotline.
I moved my move out date and even confirmed with them on the phone when they called me back, only to see that they have cancelled my unit and would charge a set up fee again if I would like to extend.
Why even bother harassing your customers over the phone if you don't act on anything that was discussed?
Cleveland and Priscilla were super nice. They took time to show us units and answer our questions to our satisfaction, which made our decision to book a breeze. Clean facility with easy yet safe access.
Thank you Valerie for helping me with my new unit very great customer service
Clezell was very helful and kind
I appreciate him
I'm not understanding why if I'm moving out of my unit on a few days into the month they still require you to pay a whole month's rent just to vacate!! Very bad business will never use this place again and never suggesting to anyone to use this business!
Valerie is a ver helpful personas Witherspoon my unit
They raising my rental fee to 40 dollars am I already struggling to pay the regular fee!! Rent somewhere else! This is the third time they keep making all this capitalism off us!!
Clezell was so personable and polite and hard working. This man needs a raise and management position immediately if he isn’t already manager! Definitely was able to have a 10/10 experience all because of him! Always ask for clezell at this location he is THE BEST!! :)
Clezell was nice patient and help in renting my new storage
Great facility. Friendly staff. Very clean. Quizell (sp?) went above and beyond when I needed some help. When I had an issue with my account, Francisco the district manager happened to be in the store and looked into it and took care of it in a couple of days. Highly recommend this location!
I went to this facility to inquire about the cost and processes to rent a storage unit at this facility. When I arrived I met with Clezelle and he was amazing. He informed about the available units and the rental and policy process. I came back to the facility because I was unsure on renting but Clezelle was very patient and assured me that this location is safe and monitored. Overall I would refer anyone to rent from here for customer service alone. I hope that Mr. Clezelle with be recognized for being an outstanding and informative employee. Awesome staff!!!!
Clezell, Thank you for the warm welcome and assistance.
Thank you Val for your help with my unit
Thank you Val for your help she Is a very nice lady
Thank you valerie for your help with my unit very nice
Thank you Valeria for yogur help Edith my unit very nice lady she gave me all the información i News ir for my unit thank you
Valerie thank you for your help very nice lady
Had a wonderful experience from the start. All the employees greeted me from the start. I worked with Valerie, and she was amazing! She took the time to show me all the options available, so I can pick out the unit that made the most sense to me. She didn’t rush me, and had no issue revisiting some units. I really appreciate not only her customer service, but her friendly personality. It made this process a breeze! So happy I found this location!
Thank you Valeria forma tour help without my unit
Nice place to store your stuff
Great service at this location thanks to Valerie. She was very helpful with getting me exactly what I needed. I would recommend everyone to use this Public Storage location. Thumbs up Valerie👍🏾
Thank you Valerie for helping me setup my account
Aneva was very helpful and quick.
Aneva was very patient with me and sometimes I forget things and she takes her time to help. One of my favorite property managers. .
Thank you Valerie for help with my unit
Thank you Valerie for your help with my unit very nice lady
Very shady operation. One day I get a call trying to sell me a new lock, a little later I get a call about my lock being gone and I need to come in a get a new lock. They cut my lock off just trying to make more money. Basically criminal behavior.
thank you valerie for your helo with my unit you was very nice and helpful
Valerie and Aneva was such a great help with me today in assisting with a unit I need great customer service and very funny
Dirt everywhere . Dusty hallways, dirty storages. Restrooms always locked . Can't even wash your hands after moving . Please check before renting.smh
Thank you Valeriefor your help
Clezell was nice and very helpful today
Thank you Valerie for help me with my unit very nice lady
Clezell was great with helping me get a unit and showing me the app
Facility is clean and the employees are nice. I had a problem while checking out and the district manager reached out to help me. He went above and beyond for me. Thanks Francisco!
Valerie & Joy Me ayudo a rentar un store
Best Service I have received from rental units!
It starts from the agency reservation line down to the front office agent 5 out of 5 stars.
Fast accurate service they make everything as simple as it is. If you are looking for a storage unit I highly recommend you get one here asap as they go by quick! By the way make sure to ask for Mr.Clezell at the office he will make sure to answer all of your questions and concerns. By the way they have a great promotion going on!
Amazing guest service. So friendly, fast, and wonderfully helpful.
Joy and her partner on duty helped me a lot and they helped me get my space in the conditions I needed and they were very kind and they solved all my problems thanks
Aneva gave me excellent service and was very efficient!
Aneva was a great help when I called the store and answered all my questions. She has perfect customer service skills!
5200 Gulfton has the best customer service in any industry! Aneva was so accommodating to my needs and helped me get my account transferred and set up from a very complex situation. I'm so thankful for everyone's help.
Awesome
Clezell was great
Clezell was fast and got me what I needed
Cleveland assisted us in finding a unit even at a different location. Then he helped us complete everything online and with the app. Amazing customer service.
Selena was very kind and helpful for getting me set up with my storage unit, and the facilities are everything you need!
Clezell assisted me quickly
Clezell gave me great information!
My experience here was very pleasant the employee clenzell was very helpful with the knowledge there thanks a bunch for getting me started
I love the ladies in the office. They so nice, very goood service. Thank you Chandice and Meka
For facility on Gulfton #24634
Have been doing business with them for a long time. I have found Chandice, Selena & Stephanie to be very processional and helpful when needed.
Well done Stephiane, she got me in my storage online and she is in training. She is very professional and is doing great. Good luck on your new journey.
Dan un muy buen servicio gracias por atenderme sritaD.Kayla.Chandice
Chandice has been our property manager for the 4 years of us renting and it’s because of her professionalism and kindness that keeps us here. Great Manager and person.
I called the public storage at 5200 Gulfton regarding an issue and the property manager, Selina, was very helpful and professional and resolved it to my satisfaction. This facility is so clean and safe. Keep up the good work!
The ladies (Chandice & Joy) helped me and gave good information. Very nice and pretty ladies!
Selena was very nice and professional Thank you so much.
I called Public Storage today due to an email I received. I have to say Chandace at the Gulfton location was incredible. She was professional, friendly and spoke with a smile. She was thankfully able to help.
Thank you Public Storage but more so your incredible employee - Chandace!
Nice job Chandice. Thank you for your help with me and my wife. Very professional.
Chandice is so knowledgeable and patient. She was so sweet and kind showing us the storage. Unfortunately I did not move but I will be back to rent with Chandice next month they got great prices. Plus the office was so cool and it smell so good.
The manager went above and beyond to help me!
Careful driving in big nail exposed on the floor board of gate busted a big hole in the tire of the truck and they have no way of helping you if it happens
First time we rented a unit and Chandice was awesome!!! She made everything Fast, Friendly, Easy and Very professional. Definitely recommend, Thanks for all of your help mama! Really appreciate your time and service.
Chandice has been so helpful with finding me a bigger unit. She was very patient and knowledgeable on how I should stack my belongings to fit. I managed to get a bigger space and save money. Thank you Chandice, she is the property manager at the facility.
The women in the rental office were so nice and helpful. My wife and I have never rented a storage unit before and they made it so pleasant and easy. The facility was very clean and smelled nice. I would definitely recommend this public storage to anyone wanting to rent one.
I Just want to give a huge THANK YOU To SELENA she’s awesome when we talk about customer service, I went Today 7/13/22 I she help me with my issues + She so nice, Thank you sooo much Selena !!!
Selena of Store #24634 were so helpful and very courteous. Highly recomended.
Highly recommended! Property is clean and easy accessible. Staff is professional and courteous.
Selena is on top of her game. She was quick, efficient and patient with me while juggling other customers coming into the office and dealing with phone calls too. 👍🏼
I used a 5x5 unit for a year. I had no issues. It was June, so very hot out during my move-in and move-out, and the space was truly climate controlled. I had no issues with anything. It is very secure as you have to enter your access code to get in and out of the gate, building, and elevator. Staff was always kind and helpful. I saw no pests or bugs. I would recommend this location.
(I did get the Orange Door Insurance they offer because I did not have my own. As I did not have to use it, I am not sure how it is.)
Chandice is absolutely tremendous. I have leased several storage units from them over the past several years, mainly due to continuous price increases, and anytime I’ve ever had an issue or a question she is incredibly friendly and goes the extra mile to assist me. I’ve honestly stayed a customer there with them due to her.
friendly and super helpful employees!!
Great customer service and brand NEW facility.. Highly recommended.
Thanks
Joe
Extremely unprofessional - made a check in reservation with timing confirmed over the phone and email. When I showed up at the appointed time, the office was locked and the property manager was absent. Really didn't seem Iike they value my time or business.
Came in today looking for cost and a for a storage and was greeted with Selena M. She was very nice and sweet during the whole process and very helpful. The store number is 24634.
I called the Public storage just to inquire about pricing and the young lady that I spoke with Jasmine @ Gulfton and Chimney Rock store was so nice and very professional. She was so professional and pleasant. Even after I informed her that I was just shopping around. Thank you for your time and patience
I wish they were open 24 hours again some of us work at night
Selena and crew were amazing! Very cordial and helpful. Thank you for the great customer service!
Chandice is so fast and nice. She help me. Me no know good English
Clean
Chandice has exceptional customer service. She goes beyond to delight the customer. She deserves more than 5 service. She cares for customer. It shows in her work and property. She is a great property manager.
Chandice was very fast with her service.
Selena was the greatest! She took care of two accounts at the same time and was fast.
Excellent service very please with inf and service by chandice
Candice is so nice. To get my a new space after having to move from my old. The place is huge and nice
Chandice is the property manager and she is very nice and keeps the property very nice and clean. I recommend this location. I will be back.
The team is so sweet friendly and helpful. Made everything very clear and easy to move in and out
chandice is so nice and patient to help me get the app to open the gate from my phone.
me.Connie & ms.hellina was wonderful and had great customer service . Made us feel welcome we appreciate y’all . Thanks
Veronica was very professional, knowledgeable, and patient and understanding!!!!
I would like to say thank you for the excellent customer service from Veronica and Krista. They were very knowledgeable and helpful in resolving an issue I had with a rate increase. Thank you for helping me to stay here with Public Storage.
Such a sweet lady! Very well managed and had great customer service. Definatly recommend! 🙂
I have to say how wonderful a experience I had at the gulfton public storage location in houston tx.I drove all the way from atlanta and I needed assistance getting my code keyed in and the wonderful clerk there Kristah was extremely pleasant and helpful even being a “trainee”. The manager Chandice was was pleasant as well. Thanks to them I got in.
Chandice and Kristah is so nice and special. The ladies listen to me and was very kind. I stay here with them. Its nice to be here and they are helpful to get me another unit for a cheap price. Thank you again.
Very nice and very nice manager Chandice