Great help at walking me through everything, including payments, where my storage space will be, and how to access to the overall area. Repeatedly cleared up whatever questions I had as well.
Needs ro be open at least until 10:00pm
Supposed to be cooled but hotter than blazes if you get upstairs unit. Most times cant find cart to move stuff to unit & elevator was even out of order. Shame they dont have on-site personnel.
Do not get units from here. Our unit was broken into and they notified me 2 hours after my husband discovered it. You can never seem to contact the location manager.
Most insecure place you can put anything valuable. My locker has been broken into twice in the past year. They make you buy their lock (pretty sturdy) but then place it in the softest pot metal latch available. No security cameras. No lock to the door to enter the building. Only an electric gate that police said is frequently open. Better buy the insurance.
Muy tranquilo, es cómodo.
There are a lot of people that live in the units and they break into people's units I've seen guys running out of the side door with stuff in hand and no one says or does anything about it and they have cameras I also watched a guy and lady throwing punches at the gate I would never store my things here afain
The lady that helped me (Amber? or Amy I think her name was) was super sweet and helped me find good deals. She showed me around--twice--due to a misunderstanding. She even went out of her way to stay extra longer for me. Thanks Amber for your great customer service:)
Wendy is such a great help at the Audelia Location! She was able to help with ease when the Kiosk was unable to. Thanks Wendy for making this a great experience as a first time customer!
Renting one unit took literally a week!! I spoke with numerous people trying to complete my reservation. Even a kiosk lady that you can hardly hear which by the way cancelled my reservation. Luckily I was close to Wendy at 11020 Audelia Road Dallas Texas. She was a godsend! After fixing the problem with prior kiosk lady canceling on me it was Wendy to the rescue!!
They never have someone there at the office to help when you need it! The place is dirty and getting run down. I have a disability and they never seem to have a dolly available!
Horrible customer service. Worst most unhappy employees
I didn't know the woman who answered the phone Nov 9, 2021 but she very rude. Need work on customer service 😫. Have nice day.
Stavros is the most amazing human being working in customer service. He was so incredibly helpful on moving day, literally the only person that was helpful and positive on moving day and he went above and beyond to help me and make the entire moving process easier and less complicated. Would recommend this location to anyone I know based on Stavros alone, he's a great dude.
Brianna gave excellent customer service thank you so much!
Brianna was awesome and really helpful.
Absolutely superb the lady in the office is the most friendliest kindest lady you would ever want to meet
Very helpful and detailed explanation.
The staff at this location are friendly and extremely helpful. Even on days the office is closed they do what they can to assist you. And they have very safe protocols in place.
Brianna helps me out every time! She’s super awesome!
Good prices, nice property.
Thank you soo much!! I was late and she waited foe me!
Lady in odfice Very nice and helpful. Clean grounds.
Horrible! The security is dreadful. Somebody already tried to break into my mother's unit once. Getting the issue resolved was like pulling teeth with their staff. They literally have one job, to safely store items. Sad!
I’m changing my 5 star rating because this location treats you nice when you are signing for your unit but once you wanna cancel for any reason they start treating you rudely. I should’ve listened to the other reviews.
Brianna has been amazing! In and out in 5mins!
Brianna is very helpful and informative in getting the correct storage unit for my needs 😁👍👍
Big ups to my new friend Brianna @ Public Storage....very very kool and helpful, great personality and leadership is what business should be about....great day for me to run into her....Public Storage in Garland Tx 75042
Thank you so much for a professional climate business experience!!!!!!..I wish ,I could post a 10 STAR REVIEW.. BUT THERE ARE ONLY 5 STARS.... THANK YOU, BRIANNA!!!!!!!!!!
We had a great experience here with management going above and beyond to make sure we were accommodated and happy with our storage space as quickly as possible. Staff is taking all the precautions to prevent illness, with plastic partitions, masks, and limited people allowed in the office.
A lady by the name of Brianna helped me out so much. I traveled 2 hours away to move my moms belongings in the unit and she made my experience and travel time less stressful. She is very knowledgeable and experienced.. I will always recommend her to friends and family - she’s awesome
Brianna was very helpful and had an amazing attitude. Made a reservation online and came to look at the unit and was done with the process in about 10 minutes.
Went in looking for a 10x20 unit one of the items needing to store was a non running vehicle. Which we were told can't store because it will not have a value for if or when they need to auction the unit. She said it must be running however storing something that is flammable like gasoline is not allowed. Never ran into this issue before. So we asked if we could see the unit any ways for storing our other items and was told no that she can't show us anything because of the 6 foot distancing rule???? You can show a unit and still be 6 feet away. So we went right around the corner to Watson Self Storage and man this is how a business should operate. Very polite showed us a unit and we signed on the dotted line. The Public storage location has a lot to learn about customer service.
Brianna is extremely helpful with exceptional customer service!
Brianna was amazing, she even gave me a bottle of water!exceññent customer service!
The team here was very helpful. I came in and spoke to Briana who was very helpful and informative. I was very impressed by her overall customer service and the initiative that she took in making sure that all of my questions were answered and that I was taken care of. She automatically interpreted my concerns and made recommendations that were better suited for me. She even worked with another PS location to ensure that they understood my needs and expressed the desire to want to help her team mates (if needed) with any questions. Great job Briana!
Changing my 5 star review to a 1 star, as my wife and I had a terrible experience upon moving out. One of the two units we rented got infested with termites, ruining about 4-5 of our boxes full of clothes, expensive arts and crafts supplies, and many of our children's keepsakes. Seeing as much of this stuff had to be discarded, and was at least $1k in value total, we were very upset. On top of that, the insurance they make you buy only covers up to $250 for vermin, subject to a $100 deductible. This is a complete scam they run, so they don't have to accept responsibility for whenever the units get compromised by bad weather, vermin, etc. Also, I never got a call back from the building manager when I left her a voicemail about the infestation, and when I notified the employee on duty the next day about it, she didn't seem to take it seriously. Never using Public Storage again, and I will make sure that my friends and family don't use their services either.
Brianna was super awesome, she helped me get what i needed.
The young lady HERE was such a big help, she has great customer service.... Thanks I love her😊😊😊
Best storage place ever..... They have great customer service👍🏾👍🏾👌🏾👌🏾
Very clean units and great deals for storage. Brianna is the nicest and very friendly. She was very helpful with recommendations for how to store certain items.
Brianna was sooo awesome and helpful she is. AlREAL ONE ! Keep up the hood work !
5 star service from Brianna! Thank you for answering all my questions! Looking forward to staying with your storage!!
Loved the Customer Service ! Brianna was super coo and Nice and her convo was on point and got me in and out definitely keep her on the clock. Thank you Guys this was the easiest and smoothest process I ever encountered at a storage Place. Thank You Bri
This was an amazing experience and I would definitely come back!! Brianna has amazing customer service and was very professional and accommodating.
The woman who helped me for the 2nd time, her name starts with a M. Was amazing! She is very personable, fast and efficient. I needed to get a larger unit at the same location fast and she took great care of me and got me the unit i wanted. She is really good at her job and knows how to handle anything that comes her way! she gets 10 stars from me!!
Great customer service representative Ruth is amazing
It was a breath of fresh air to meet and work with Misty, the Property Manager. When you meet some one that is as passionate about their job as I am with my business, it is heart warming. I wish I was in the storage business, and I would have offered her a job. Thank you Misty 🙏❤🙏
Misty is the best, awesome customer service!
Misty manager is awesome, helpful! Amazing for first time. not 2 meet...
How much of a notice do I have to give to move out
Misty for President, great customer service and friendly to talk to.
Went in and Misty was super helpful and kind she set me up with everything that I needed immediately I would definitely recommend this place!
I'm very pleased with the serivce of Misty here at public storage...her customer service is great....
Nice place to rent storage space
Office staff did great at letting me know all the minutia, they were very friendly and helpful. The unit is very nice in my opinion as well. :)
Misty made this process so easy and understanding! Her smile and personality was very inviting. Thank you!
Misty is super helpful & has made my first storage experience an easy transition. I recommend this storage location to anyone in the area!
Misty provided me with awesome service. I've never had a storage and security is a priority to me. Misty went above and beyond to help me, explain everything in detail. Including the double security on the property, she's the best. I'm so glad I ended up at this location. It's so hard to find decent people these days, I'm happy that I chose this location.
Great place. Misty helped us get set up super easy and fast!
Misty was amazing!! Very customer friendly!!
Misty and Brianna were great! Walked me through the whole process and helped me find the right size unit.
There is a female receptionist with short brown hair who is extremely rude and has a poor attitude. I would not recommend this location.
Misty, Brianna, and Gabe are absolutely amazing, they get you taken care of and the customer service is above any other!!
Misty is very accommodating and nice! I really liked the gate, security system & climate controlled units.
Misty is an amazing employee she helped me find the right unit and even worked with me on my reservation! Glad I chose this location! Will defend recommend this place just because of her amazing service!
Moving is typically not fun and usually a stressful time for movers. My move was no different until I spoke to Brianna at this location. Brianna was welcoming, informative but most of all a friendly person to speak to. Brianna made my day and I wouldn't hesitate in recommending this Public Storage.
Love the place. Well gated no break ins! Best part good customer service thank you to the storage manager Amber your the best.. 😁
Really good price and location
We came here because of a less than savory situation elsewhere, and when we explained what was happening to Misty, she went above and beyond to make sure we felt secure, had complete transparency, and knew exactly what to expect moving forward. She gave us some great advice that helped more than she'll ever know. I can honestly say that Misty is 1000% the reason we chose Public Storage, this specific location, and the reason why I'll be a returning customer should we ever need somewhere safe and reliable to hold our stuff. We're in good hands and that brings so much peace. Thank you Misty!!!
Misty is wonderful and very helpful
Misty was extremely patient with me and very helpful
A-1 costumers services sayda its super nice she knows what she's doing super professional
Misty has the best customer service and very knowledgeable and friendly. Great place to rent a storage space. Public Storage off of Plano rd. I’m Dallas TX.
Misty was a great help when i needed to store my belongings quickly.
Misty rocks. Honesty and very fun. Thank you Misty
Great storage facility, customer service was exemplary and matched my exact needs. Wouldn’t have gone anywhere else.
Very clean lot! Awesome customer service! :)
Misty is amazing. She explained everything & answered all my questions.
Misty was very helpful and explained how everything worked and all costs upfront!
Misty is ABSOLUTELY FANTASTIC!! I was in and out in under 15 minutes and the property is in immaculate condition!!
Sayda me dio un excelente servicio
Misty was very helpful and accommodating with all of my questions and concerns about renting a storage space!
I've been with public storage on/off for years... Misty is awesome!!! Very knowledgeable and has a great personality!
My unit was burglarized. They cut the security lock of with a grinder. They stole all of my plumbing tools for my business. No security cameras on site. I wouldn't advise storing anything of value there. At least 4 units were broken into. Move to a facility with cameras and better security.
The customer service there was amazing Amanda was actually eating when I came in and stop just so I can get me a storage space and get everything moved in you have a great great person working there y'all should be very happy she's very sweet and she made me feel comfortable about getting a storage space there
Taiesha was awesome and provided great customer service..
Easy in and out any time.
I was doing some comparison shopping spoke to Amanda she was very helpful
I really appreciate the employee T J for her exceptional service. She is kind, polite, goes out of her ways to help the customer. She is really an asset to this company. Am so glad we have met her at this place. Unfortunately the manager Amanda was always Rude and un approachable. I finally moved my belongings out from this place after keeping it for one year. Paid my dues on time every single month. I was paying for Air-conditioned unit. Yet All my hard plastic bins were warped and the items were completely destroyed and and not usable.all the lids were no more closed rather inside the bin due to the heat. Even the large brand new candles were melted away. All of the new plugin refills were evaporated away due to the heat inside the unit. All the liquid soaps were bursted out. I am not talking about one or two items but my entire unit boxes and boxes of items including my clothes faded away and other items brittle and crumbled. From my experience, I don’t think my items were ever in A/C room even though Amanda charged me for an a/c unit the entire time. I would never recommend this place if you are planning to get your items in fair condition.
The service is exceptional. Amanda is very knowledgeable, efficient and friendly. If I'm going to keep a unit indefinitely, I want a good relationship with staff.
Moved in today. Amanda was super friendly and helpful and explained everything very well.
Can't beat the price and very professional!
Fast easy setup for getting storage unit at great price. Ask for Amanda because she gives excellent customer service!
Amanda was AWESOME, Very good customer service!!!!
We went A-1 Self Storage on the corner of Buckingham and Jupiter and the guy was a jerk! We came over here to Public Storage on Forrest and Plano. Dana was an absolute sweetheart. She was super friendly and showed us the unit right away. Plus Public Storage was cheaper for a climate control unit. I highly reccomend Public Storage.
Sheena and Amanda the best to help in this place
Great service and excellent attentiveness by all employees . Amanda is very knowledgeable and takes care of my questions .
Miss Amanda, has always been very professional and considerate , to me and to customers every time when I visited the facility. on my last visit there was a trainee Mr. David was reflecting the same professional attitude exemplified by miss Amanda. I will recommend your facility to friends colleages .
The customer service was so excellent actually this is the best storage I have meet such a nice people (Amanda )
Did some business there the other day...I was very pleased!
Amber was very professional and public friendly.
Amber was awesome and so helpful!
Great customer services Alana was amazing
Great customer service! Alana was a joy!
Everyone who works at this location has been so kind and helpful to me. It is always clean and I feel very safe here. Special shout out thanks for their compassionate care when I had to transition a unit after a loved ones death. When the time came that I needed another unit, there was no hesitation about WHERE I wanted to open a second unit. Reanna and Amanda have been cheerful and so very kind and helpful.
Reanna and amanda are so sweet, always there to help when I need it. Wonderful customer service and the property is very well maintained
Reanna was so nice and helpful, she made renting a storage unit a breeze. The location seemed clean and secure. I'm sure using this Public Storage location will be a good experience.
Awesome place nice people ReAnna is awesome too :-)
Amanda is awesome. Made the whole process so simple.
Amanda is awsome! Went above and beyond. Very accommodating. Love this location!
Great service. Amanda was very helpful.
Amanda has an exceptional customer service, Love her attitude!
The faculty is very clean,andAmanda take care of the property and the people very nice.
I called and in 10 minutes or less I was all set to go..appt made and then tour of facilities and policy and procedures. Amber was very polite, helpful and very professional. She knows her job. Thank you Amber!!!
THEY GO ABOVE AND BEYOND TO NOT ONLY HELP YOU BUT TO MAKE SURE YOU ARE COMFORTABLE AND CONFIDENT IN YOUR PURCHASE!! TJ IS AWESOME!!
Tj was really helpful. She opened a little early because there was a line. I was grateful because I was on my way to work. She didn't even mind smiling all the time, which was refreshing. Thank you, I wish there were more people like her.
Amanda was very Kind and very helpful .
Great customer service i spoke with a lady here. Name Akhila she was very nice to me and helpful. Public storage could use alot more people like Akhila.
Amanda was great and i got a great price yay!!!! Love ya girl see ya soon!!!!
Very friendly...in and out....Amanda was very knowledgeable and answered any questions i had with no hesitation!
Scott was very helpful and friendly. He also made sure that I understood every detail in the lease agreement and insurance coverage.
Great customer service. Scott was very helpful. Clean units, and great prices.
Great place to put storage Amanda is great and very helpful
Friendly staff, Amanda's very nice, would definitely recommend this property.
Scott is super awesome!!!
Randomly just increases my monthly payments
Scott helped me with all my storage needs. Great place to rent
The people are okay but getting in and out of the facility is a hassle. I do not recommend
Very helpful, would recommend this place.
Scott is awesome and polite and made my move in very easy. Awesone place to do business with.
Scott helped me with my storage needs and he is totally awesome.
Scott helped me with all my storage needs. Great property
I rent at walnut St location and have already given Kathy a 5 star review there but they will not let me do another at same location so I'm doing it here. She checks the property diligently and found that someone had gotten in my RV and left the door open. She called and helped take care of the situation.
She was pleasant and very nice
Amanda provided clear and concise answers to questions asked and was aptly able to show the property well
Amanda and Scott were great! They helped me choose a unit that works for me and made sure that I was satisfied. Very good customer service.
Kathy was great. Made move in quick and easy
loved renting here. Kathy is fantastic. hated to leave but found a home
Amanda was supper great..... she's awesome
Kathy was great. Move in quick and easy
Kathy did à great job. Thank you
Kathy was fantastic. She explained everything and she showed me what items I needed to protect my things.
Kathy and Amanda were great. We laughed and talked through the whole rental process. Very friendly and sweet
.Second time renting here because Kathy is the GREATEST manager.
Kathy has been great since the 1st day I walked in! Her courtesy calls go above and beyond, couldn't ask for a better experience! Keep it up, it does not go unnoticed!!!
Kathy made my move in experience awesome. Thanks Kathy
Kathy and Amanda are great. I love this property
Kathy is an awesome manager. She is ALWAYS pleasant and helpful
Kathy was great. move in was quick and easy. thanks kathy
Kathy was ao helpful. I walked in and she put me in the unit that was perfect fir my needs. Shes great
Fast, Easy, Proficient and Professional!!!! I can only say good things about Dana, the property manager at the S. Plano Rd. location in Garland. Dana explained the move-in process with ease and was patient with me while I asked questions. Good customer service... I give Dana and the S. Plano Rd. Storage in Garland 5 STARS FOR A JOB WELL DONE!!!!!!
Kathy is a great manager and this location stays very clean (including the toilet). However there are two main problems that the District & Regional Managers must address a.s.a.p. 1. install VIDEO SURVEILLANCE CAMERA'S a.s.a.p! ..... This is not an expensive addition and should have been done 2 years ago during a 6 unit burglary at this very location. AND STILL NO CAMERA'S. As for others who rent from this area, let us stomp, shout and complain in one loud voice: "We want camera's!" and NOW! 2. lower the darn indoor summer a/c temperatures to 70 -75 degrees in the climate (better yet un-climate) control areas. Eighty five (85) degrees is not climate control MANAGERS! Address these two major issues and you have a renter for the next several years.
Very clean and safe. Kathy always has a smile on her face!
Kathy is the best manager. She keeps it safe and clean
Kathy made my move in quick and easy. Shes awesome
Everything went smoothly and Kathy was great!
Kathy was the most sweeties nicest person I have came to do business with she is great
It has been great storing here. Kathy is the best manager.
Kathy was awsome and helped us out a lot with finding a storage unit that was just right!!!!
Kathy was great. Made my move in quick and easy
Just rented here. Kathy was great. Love her!!!!!
I love this facility. Kathy has been the greatest property manager here. She keeps the property safe and clean. I highly recommend this property.
My experience with Kathy was awesome! I reserved my unit online and she had called to set up an appointment in less than 5 minutes. When I went in for my appointment, she had everything ready to go so it was a really quick process. Afterward, I managed to lock my keys in my car and she was ready to help me out, even going so far as to actually fish them out of the seat through the slightly opened window! She was awesome and I look forward to working with her in the future!
Kathy was awesome. she made my move in experience easy place is safe and clean
this is a great place to store and the costumers service is great. nice personality great help
Kathy is always very helpful and knows her business. Highly recommend.
Kathy was great. walked me through everything. highly recommended.
Kathy is the best property manager ever
Kathy really help me .....a very good person thank you ! Aser
Crystal has Great customer service and is amazing! So happy we came to her location to purchase a storage!!
VERY GREAT CUSTOMER SERVICE. ALWAYS WELLING TO HELP WITH SMILE...CLEAN LOCATION AND SAFE
I'm so greatful there's a way for me to express what excellent customer service Iv received from PublicStorage due in part by MsKathy. I passed 5 other public storage facilities just to continue dealing with MsKathy at this location! I think she represents PublicStorage in the most professional & outstanding manner in the way she operates! Please read and consider this review!!! I will never do business with another storage company all due in part because of MsKathy and her excellent customer service skills and professional work ethic!!! Kudos to PublicStorage!!!
Kathy has great customer service skill.
Kathy awsome, I've over a year.
Crystal and Kathy help me out. Took my payment and was in and out in a jiff.
Kathy and Crystal are fantastic. This property is clean and safe. Highly recommended.
Quick check in, storage unit fitted my needs
I've been with public storage for 5 years now and since the first day I've had excellent service. Excellent costumer service every time Kathy is the one who helped me from day one and I recommend whoever goes always ask for Kathy she won't disappoint you I promise you guys :) :)
Secure and Affordable. Would recommend!
I've been at public storage for over 6 years and the service is excellent. Kathy is always helpful and very professional
Kathy did a great job and was very helpful. She walked me through the entire process including how to gain access into the storage facility as well as my storage location.
I love this location kathy great person real
Su servicio es excelente gracias Kathy and crystal
KATHY AND CRYSTAL ARE GREAT. EVERYONE SHOULD RENT HERE!
crystal kathy are really awsome and i luv thier smile
Kathy has an infectious smile. Her laughter made right at ease considering this was the very first time I had ever rented a Storage Locker. She guided me thru the process and it didn't take very long either. I also liked being able to immediately setup an auto payment thru my Credit Card!
Have never had an issue and my property manager rocks!
Kathy was very professional and nice! She informed me of everything I needed to know for my first experience. This facility really needs to look into getting some security cameras this area is not like it use to be however it is convince. Thanks Kathy for everything!
I met with Kathy today to rent a storage space. Kathy was EXTREMELY helpful. She answered all of my questions politely and courteously. Explained everything I needed to know in detail. She got me in and out very quickly. Great place to rent. Safe area and helpful service.
I normally don't do reviews but out of all the storage experiences I've had this had to be the best. Kathy was amazing. She was friendly & she is very cooperative. I would recommend this storage place to anyone.
The public storage at this location had the best customer service in the area. I was greeted smiles from Crystal and she had the patience and the time and took me around the property. Her services were excellent. I recommend this facility to anybody looking for storage place in this locality
This is to commend Kathy on what a fantastic, helpful person I have found her to be... I am James' mother in California and must say that Kathy is 'one in a million'. Should be more good people like her to help out a mother who is so far away. Public Storage is lucky to have her... If I get the chance to come to Garland to see my son, you bet I will be stopping by and thanking Kathy in person... I just have all good things to say about Kathy & Public Storage, Virginia
This is one of the best locations I have done business at. Well actually the best the front desk lady was so sweet. KATHY KATHY KATHY!!!!!!!!!!! Highly recommend
I have been in Public Storage facilities for almost 20 yr.s at various locations & have moved units 3 times at this location. By far Kathy has been the most personable & helpful property manager I have encountered, Besides being friendly, she was VERY helpful in helping me recently when I needed reserve & move to a smaller unit. She helped me save money & was very informative about the timing necessary to get things done. AWESOME WORK!
This is a great location and Kathy always goes out of her way to make sure everything is great. Great job .
I love Kathy. She is very Helpful she always nice and courteous. A very good person.
Very clean and neat, Kathy is fantastic. Keep up the good work.
Was taken care for since day one. Kathy was very helpful and made it easy and clear for us. I highly recommend it.
Had an awesome experience at this Public Storage location. Morgan was amazing and gave great customer service. She made me feel as though my business was important and valued. I usually don't write reviews unless I feel the need to, and today I felt the need to.
I love this Public Storage location. Kathy is very friendly, and helpful, a charm personality too!!! I highly recommend this Public Storage location!!!
Kathy is a very courtesy and professional employee. This property is a 5 STAR property. It is clean and well kept. I have had a unit here since the mid 1990's.
Thanks to Kathy, I was able to provide a safe location for my personal items to be stored! Thanks again Darling Kathy for being so helpful.
I've rented both a climate-controlled and an outside unit here. Kathy is friendly and helpful, and I've had no problems with the units. The outside ones are convenient for easy access, and dollies are provided for moving your stuff to the indoor, climate-controlled units.
Kathy was personable and very helpful! Place was clean and rates reasonable. A little bit of a drive for us but rates make the drive worth while!
fantastic!!! super helpful and competitive rates!!! thanks so much!!!