Public Storage Self-Storage Units at 1001 W Beach Street, Fort Worth, TX

The seals between the roof and walls fell off/ out a few years ago. I reported it and the lady said it's supposed to be that way because it's a corrugated roof and it has an overhang( 2 inches maybe?) That does absolutely nothing to keep our driving rain or critters. So rain has ruined several antique etegeres and armoires that we're stored and now have to put out rodent poison to keep them from eating everything else. Pricing started out at a little under $200 as we've the biggest unit. Over the last 3 years it has increased to well over $500! It's not climate controlled and they don't seem to give a damn that it's open to the elements for that price.. DO NOT RENT FROM HERE!!!

My experience was awesome the lady working had good customer service , explained everything so I could understand . Read everything to me and gave me instructions how to get to my storage.

I love the storage spot I have and Jennifer is super nice and is always helpful, I can’t ask for better!

I have a storage here and have had no major problems. Jen is awesome and always willing to help the customers.

Great experience Jennifer the management lady helped me with the gate answered all my questions and was patient with my husband who wanted to see about getting another unit so we would have three at this property. we know we can trust that Jennifer and the rest of the staff are always looking out and keeping the storage is safe and clean!

Front desk is super friendly , store how you supposed to and you won’t get no problems

Property is clean and secure. The property manager Jennifer does an excellent job of ensuring our belongings are safe. She is also very kind and professional. She knows all of the customers by name.

I went with a friend of mine to her storage,and the mgr.lady Jen was very professional in all aspects of Public Storage Co.she respectfully answered some questions I had about possibly filling out an application for employment. Very clean, well kept grounds.Nice! 👍

Clean, safe, and a professional front office. Minus a star because 4 months after signing up I got a rent hike. I thought I’d at least have half a year. Also, they don’t have carts available for moving large items, so you’ll have to bring your own cart or dolly.

On line the same unit I rented a few years back is only $175-250 monthly. So WHY am I being charged... $550 monthly? And there's still gaping holes in the back where the corrugated roof is supposed to meet the wall. I've been telling them this for about 5 years now. DO NOT RENT FROM THIS LOCATION. They don't give a damn about your things just $$$$

Jen was awsome she helped me with great customer service. I left cube smart storage because they have gone up on fees like 4 times in three yrs.

Very bad customer service , don’t recommend. Very hard to get a hold of somebody when you need them. they do not explain things well. Pay late fees.

Kacie is awesome

This place has to change I been there over almost a year and I got broken into once of course I am gonna pay late and pay 78 dollars it's ridiculous rats and mice come on I had to buy my own things to make sure they don't getin my unit this could of got a five star if there was better communication with the property owner and never answer the phone

Kristin was amazing, quick and very professional, and I recommend to anyone who needs a storage. Thank you Kristin!!!!

Araceli was awesome. She stopped what she was doing, helped me upsize my rental. Explained everything and answered all of my questions I had.

The manager Kris was very helpful and was amazing. Awesome attitude and wish more people took their job as serious as she does.

The property managers at Beach are the best . The property was very clean and I will tell my friends to rent here

Kristin Collins is the best ..came in and helped me get everything situation. She is a true problem solver. ❤️ she deserves a promotion 👏 🙌

Extremely helpful staff .

Kristin Collins was extremely helpful. We had difficulty with our unit and Kristin provided a solution. This saves our company time and money. I very highly endorse Kristin as a valued employee of Public Storage. She finds solutions!

Kristin is always kind and happy. She goes out of her way to make the customer experience top notch

Kristin did an awesome job and very informative really knew her stuff, so when get ready I will definitely use her at Public Storage

Had the pleasure of working with Kristin today, she was so kind and understanding with me. I give her customer service skills ⭐️⭐️⭐️⭐️⭐️

This place used to be pretty nice. What happened? Did management change? I went to my storage unit today and noticed homeless/ trespassers living in the aisles of the units. The doors to the vacant units are open, and evidence of them occupying the units. If this continues, i am checking out. There is no telling what you will run into when you open the bay door to your units. Fix it, please.

I've been a customer since 2020 and the rate just keeps increasing i found out recently my rate went up again so I decided to move out. I had a key and when I went to use it it wouldn't work. I went to the office and it was closed, mind you I went at 3pm on a Tuesday and the door says they are open until 6pm. Property manager who lives on property somehow did not show up for work I guess. I called the number on the door, there was no answer, I left a voicemail, no call back. We are now in a new month and rent is now due but I can not get in my unit to vacate and I have called again with no luck of reaching anyone, I left ANOTHER voicemail which Im sure i won't get a call back. The app is not helpful. There is a lot of other issues with this location but i don't have time to go into everything. I just want to get my stuff and be done with this place

Jennifer Robinson the manager is just pure awesome since day one I felt so comfortable and felt so secure with having my items there at Public storage I see how she is throughout the day cuz I'm in and out always doing something for somebody thanks Jennifer. You are appreciated.

Jennifer Robinson the manager has been cool and very helpful. Always there when I need her help.

DO NOT use this location! all of your belongings will be come the mice's belongings. and everything you put into your unit will become covered in feces and mouse urine. DON"T DO IT!

Jenn and Kristina muy bueno gracias

My unit is infested with rats I have so much stuff in here for my candle business that I literally have to throw away thousands of dollars worth of product Do not rent here. Hard to get in touch with anyone. Horrible customer service.

Very bad rat problem had my stuff in there for a month and my kids toys got tore up and alot of my belongings have rat feces all over them I am very unsatisfied with paying so much for a place that’s supposed to keep my stuff safe and undamaged. I wouldn’t recommend anyone to use this place to store your stuff.

I’m in customer service myself and help people through difficulties every day and I had a great experience today with Celeste.

Extremely rude and unprofessional. Would never deal with this location again

A lot of my property was ruined by rat urine and feces and we found the carcass when we were emptying as well. It smelled terrible and the area where my unit was the lights never worked. The entire time we worked in the unit we had to use our phones for lights. With the raises in the rent I would have thought there would be some form of pest control.

So far so good. No problems here

Kathy’s awesome

Kathy is the lady at the front desk. I was stressed out and in a hurry. This women was nothing less but amazing. She was straight forward, very kind, and her customer service was a 10/10. highly recommend her buisness. She absolutely gets a 5 star rating

Thsnks kathy

This entire place smells like urine. This a public service announcement for anyone thinking of storing their personal belongings here- Don do it! They don’t give refunds and they know this place is infested with rats.

Rented a parking spot for an rv online. When we got there, no possible way we could turn the corner to where the spot was at pulling that rv. Nobody could, even if it was just a pop-up. They were supposed to refund our money but its been almost 3 weeks and still dont have the refund.

Go buy you an auction

Great service thanks Kathy

Love Kathy she awesome

Great customer service

Yeah Kathy was great late on my payment because of an autograph issue she called me up take care of it right away. I would refer this place to my friends and family

Kathy was great helping me

Love kathy

Love renting here Kathy is awesome

I don't rent at this lication...but i love kathy and come here every moonth

Thank you Kathy

great service thanks kathy

Thank you kathy

Best service you will ever receive and great prices!

Extremely disappointed in this location! After collecting our rent we were notified they were going to do renovations and we would need to move out of two large units….. Absolutely no help between sites that were recommended we were actually met with irritation at another location that just didn’t want to even help. I understand needing to update the facilities but this was poorly handled and have left so many customers angry, stressed and out a lot of money trying to vacate.

Kathy is just awesome

Kathy is so grest

Kathys they best

Great service thanks kathy

Kathy's awesome

Kathy got me a perfect space

I wish I could give 0 stars. I moved my items into this unit during the pandemic. I found out that I was paying for a rat infested unit for a year. I told the manager and her response was “they are more scared of you then you are of them. I used to have a rat issue growing up and we used peppermint oil.” She did not apologize at all but gaslighted me. Not only that but my items were also damaged from their sprinkler system. I had to completely handle the situation in my own. I paid for my rat infested storage room for months after finding out because I didn’t have a way to move big items in the unit. The manager told me they were aware of the issue but no one informed me. The office offered no assistance or any type of cleaning service. Not even a simple apology. I was not able to move my items due to financial difficulties so I had to continue to pay. They only covered one month of storage fees and shortly after increased the pricing by $50. They didn’t help me clear out the unit or hire anyone. I was told they “aren’t allowed to touch my items”. Even after I was able to remove the items to assess the damage the manager walked to my unit to tell me everything had to be removed or I would be charged. Yeah, you heard right charged extra because of their disgusting property having a rat infestation. Everything was on me. I had to throw away all of my valuable belongings. The claim process is very slow and is currently still pending after 10 months. All of that to say DO NOT MOVE HERE!! They will not warn you of any issues. I even had someone try to move into the unit next to mine. Once I let her take a look at my fece and urine soaked unit she grabbed her items and left the facility QUICKLY please take my word for it if the pictures don’t tell you enough.

Thanks Kathy

Love love love Kathy

I want to thank you to Ms. Daisy! She was a big help in finding my storage space and showing me around the storage facility.

Kathy’s awesome

Kathy was really amazing. I recommend you ask for her every time

Kathy is awesome

Great service thanks Kathy

Great service from Kathy

Walter in got a gratis unit forma kathy

Kathy made move in easy

Thanks Kathy

Thanks Kathy

Love Kathy came back

Easy experience, friendly staff and Kathy was helpful in getting my unit set up and friendly during it. Would recommend to anyone looking for a unit!

This storage facility is very unprofessional. Our unit was broken into and robbed, and we weren't notified the day of. The receptionist is almost never in the office and has not helped at all with this situation.

Kathy is awesome

I regret my decision entering into a storage agreement with this business and would recommend against others doing so.

Kathy is really good at her job. Clean awesome place to rent a storage. Conveniently located also

Kathy is awesome

Friendly and efficient

Great service kathy

Kathy is great

Kathy was amazing!!!

Great service

Love Kathy

Love Kathy keep coming back

Kathy got my dad perfect unit

Kathy was very great and helpful she help us pick the right storage unit for us we highly recommended her.

We finally were able to empty our storage unit at Public Storage after a number of years storing a couple of our deceased relatives. The staff are helpful and cordial. Thank you, Public Storage, for storing our stuff until we were able to bring it all home!

Extremely helpful when I set it up and helpful when I lost my key. Would 100% recommend.

Kathy is so nice and courteous! The facilities are always clean and kept well! Which is something to say for any storage company!

Thanks Kathy

Kathy was great. Got unit and help me protect

Love Kathy

Kathy is great

Kathy is just the best

Kathy's awesome

Kathy really helped

Thank you Kathy

Kathy