Public Storage Self-Storage Units at 13210 FM 718, Fort Worth, TX

The property is very clean, the manager was very helpful getting me in the appropriate unit.

Excellent customer service. Price was right as well.

It is a Saturday and office has been locked all day. No response to phone calls.

I was at the public storage in Haslet on Blue mound road. I had the pleasure of doing business with Rick Montgomery. He was so informative and helpful and patient with me. I would recommend him to my friends and family.

I came to get a storage unit because I just got a new apartment and these ladies were absolutely insanely disrespectful. they were telling me there was nothing they would do for me. And just completely cutting me off and wouldn’t let me speak. Absolutely disrespectful!

I went to this location and there customer service was absolutely unacceptable and i could not believe how filthy there floors and walls were i saw a dead rat with maggots on the floor someone needs to get Public Health Services right away and not to mention the Literal skid marks on the walls absolutely disgusting

I recently left a 5-star review because I had an issue with accessing my account to make my payment, so I went in to the location to make my payment. I told them about my issue. They said don't worry just use the app. And then they requested a review. So I thought, ok I'll leave a nice review for friendly folks. Then when I tried to make my payment the next month, the app did not work. The website did not work. Funny because they were able to call me at the phone number they couldn't seem to find when I needed make my payment. They were able to email the email they couldn't find when I was trying to make a payment. So because I was unable to make my payment the ways I expected to, they cut my lock as soon as they were legally allowed, and made ZERO attempt to help me fix the situation. I've been paying a lot of money to this place for a long time now, and to be treated so poorly because of an issue on their side, is just gross. This place is completely void of any customer service whatsoever. My business will never go back to this location or any Public Storage location. There are plenty of other storage options around. I'd recommend trying those before this place.

Diana provided exceptional service, addressing all my storage needs with professionalism and care. She answered all my questions thoroughly and demonstrated outstanding friendliness and customer service skills.

I recently put a 5-star review on here, and since I can't take that back, I'm posting a 1-star from a different account. Last time I was in I thought I had everything taken care of, only to have the same payment issues again this month. When I went into the location to explain that I haven't been able to make a payment because my login doesn't work, and their password reset system doesn't work either, they told me "oh don't worry about it, just use the app". So this month when I try to use the app, it can't find my phone number or my email. Funny because they are able to call my phone number to ask for money. They're able to email me to ask for money. But when it comes to me actually logging into my account, I don't seem to exist anywhere in their system. I'm taking my business somewhere else, and you should too. These people are just out to scam you into paying a bunch of late fees. You asked for a review when I came in before, here's your review. Enjoy.

I recently had the pleasure of working with Erin to secure a storage unit, and I cannot express enough how wonderful my experience was! From the moment I walked in, Erin's warm and friendly demeanor put me at ease. She greeted me with a genuine smile and a welcoming attitude that made the entire process a breeze. Erin's professionalism and efficiency were truly impressive. She listened attentively to my needs, answered all my questions with patience, and provided insightful recommendations that perfectly matched what I was looking for. Her knowledge about the storage units and the facility was extensive, which made me feel confident and well-informed in making my decision. What stood out the most was Erin's exceptional customer service. She went above and beyond to ensure that I was completely satisfied, even offering to show me multiple units until I found the perfect one. Her dedication and attention to detail made a significant difference in my experience. Thanks to Erin, what could have been a stressful task turned into a seamless and enjoyable one. Her positive attitude, expertise, and genuine care for her customers are truly commendable. If you're in need of a storage unit, I highly recommend seeking Erin's assistance. She is an absolute gem, and I'm incredibly grateful for her help! ---

The customer service lady Erin at location 13210 FM 718 was very helpful to the problems & questions I have had today! I wanted to say THANK YOU TO HER FOR HER HELP!!!

Clean and protected

Erin was extremely kind and helpful. Customer service is top notch!

Ally was so helpful. Thank you

Talk to Sesily… she was great at getting us the best rate on the unit we needed!

The customer service here is fantastic! Sesily is great and answered all the questions and concerns that I had. I definitely recommend this place to anyone looking for a storage unit!

Megan was the nicest and helpful Getting my units moved. Although she didn’t offer to help me move the stuff ;). Great clean place and always great to work with.

Hands down one of the best storage companies out there the customer service was so friendly and patient with all my questions I’m thankful I stopped by ❤️

My rent has magically went up almost $60 with absolutely no warning. We've called numerous times with no one answering the phone and no one calling us back after leaving voice-mails. All the carts have mysteriously disappeared even if you're the only one there. Honestly about to switch storages simply because of the lack of professionalism and what feels borderline fishy and illegal. I'd give 0 stars if I could. Don't recommend.

If I could give this place a 0 I most certainly would, and since I can't a BBB complaint and horrible review will suffice. They take advantage of senior citizens, then laugh and makes jokes about it on the phone through their insensitive customer service and escalation reps. The onsite managers are not really onsite because an elderly person sat for hours waiting on them with no ETA (informed by rep would just need to wait).

Absolutely LOVED the help I received! Sesily really helped me with all the questions I had!

Very clean place to store your goods!

Management there is awesome

Kristina, Sesily and David provided exceptional service! Huge fan!

Erin was very professional. She was helpful to all our questions. The unit was very clean.

Great service

Great service!!

Not a 24 hour service unlike it’s competitors. Especially if you have an RV and you planned an early trip you won’t get before 6am to beat the traffic. So you better get it and take it home and hope the HOA doesn’t come after you if you live in one. The RV area is not lit either

I found myself in need of storage space and it is great that Public Storage has locations everywhere and there was one right down the street from where I live . I rented one of the smaller units to begin with and when I started moving things in and measuring everything else I anted to put in there, it was actually going to be too small so I had to go the next size up. Sesily was very helpful in getting a transferred to the next larger unit . It was quick, painless, and the prices are very reasonable. I highly recommend the location in Haslet off of 718.

Gate to drive out wasn’t working and had to sit there for a while. Wouldn’t open with the app, had to put code in multiple times

It was an extremely pleasurable experience, and Sesily made everything so smooth and comprehensive! Great customer service goes a long way with me and they definitely earned these five stars!

Made an appointment and confirmed with this location. Arrived early, called at the appointment time since they were not present, left a message and still no one contacted me. Poor customer service but a good indication where not to leave our belongings.

The Hispanic girl was sooooo sweet, nice, very helpful and respectful. I had no problems with getting a storage unit. She definitely deserves to be promoted. :)

the spanish lady there was awesome and very helpful

Sesily at public storage was the definition of professional and respectful! 10/10 recommended for all your storage needs!

Don't rent from here. My sister has a unit and had paid on the 18th. The manager told her that her unit is going to auction since she didn't pay... But we received a confirmation of payment and my sister's bank even confirmed it went out and that no reversal payment was made. So they just took 200 and tried to sell her stuff and won't even answer her calls emails nothing. Will be getting a lawyer. Shady people out here.

Sesily, was very help full.

By far the cleanest storage unit I’ve been too! We need more Erin’s in the world. She was a phenomenal help. She knew how to answer every question and was such a huge help. Thank you Erin for everything!!

Sesily was very professional & knowledgeable about everything I was looking for. I will definitely recommend family & friends to this facility

I wanted to give 5 stars only for Erin. Erin was such a awesome help !! She was able to help us transfer to another storage unit with no problem. Super friendly and help and knowledgeable about her faculty. Keep up the great work. Now!! Sesily was non-existence was otherwise not helpful. We have gone to office 3 days in a row. 1st time we went at 5pm no one was in the office, 2 day we went to the office 3 times in one day. First time at 11:30 I called left message Sesily did return my call to say she would be in the off site but would be there the rest of the day till 6pm. Second time at 4:30 Sesily was no where to be found we waited awhile checked back at 5:30 still no Sesily. I had returned home she called me to let me know she was off site do to wifi issues. This has been by far the most terrible customer service I have ever experienced.

Sesily is awesomeness. Absolutely the best

This employee help me find unit and showed me different sizes of units and she was very helpful and I believe her name is sesily I believe Would recommend

Came in to see about getting a small storage unit. rates were decent. Secily was very professional and helped me with everything I needed to know about the units!

Sesily is amazing. Very helpful, made the process easier. Thank you!

Great prices

Erin was very helpful and informative with our move-in!