Great manager here! Thanks, Daren.
I've had my storage building for 3 months. So far everything has been great. The people who work on the office are kind and very helpful. The property is very clean and well maintained.
Excellent customer service everything was smooth and fast. Denise, the manager was so professional and explained everything. It took less than 20 minutes and we were following her to our storage room. Thanks Denise 👍👍
Denise was awesome!! Her positive attitude, professionalism, and customer service was just amazing and I’m recommending this service to my friends and family
Inside nice and clean. Its perfect that we have security gate to protect the location for your safety.
They’ve had some changes done here, glad to see it’s going well. We stored here last year and have family that stores here. Good location.
Clean facility with easy access for renters. Property manager is great and helped me switch to a larger unit quickly and efficiently with no hassle when I realized the space I originally selected was too small.
Karen was a wonderful help to us. She was most professional and friendly and answered all of our questions.
Each time Ive had to visit my locker...management(Michelle)has been cordial...helpful.....made sure I knew if there were any issues.....they were addressed....
Michelle was a bright ray of sunshine in a day of last minute moving hassles. Saved me $75 a month over u haul on a 5x10 locker, and it was overall just a nice experience.
Thanks!
Update
Been using public storage for a few months now. The staff has always been friendly and helpful on account issues, and the app has gotten substantially better on bluetooth gate controls functioning properly. Still a good practice to tap the billing tab to make sure the app refreshed tge amount due after autopay day.
Each and every time I go into the store at 7601 Crowley rd Denise and Michelle goes above and beyond to help and it is always an pleasure when interacting with these two ladies.
Denise was very helpful I recommend her services any day of the week. Plus she stayed over her schedule time off to assist me.
I LOVED how I was treated I forgot to ask for her name but she was sooo sweet and VERY helpful!
Dick, the manager, sets the tone for this place. He’s polite, professional, and clearly takes his job seriously--which is rare these days. You can tell he truly cares about the property and the people using it. The whole experience feels smooth and well-managed because of him. Solid spot if you want a safe, quiet, storage unit without the usual headaches, and a manager that's actually involved.
Public storage on 7601crowel is a very clean storage unit,staff is very helpful I want to thank you guys ..
Great People. No price changes and no problems in the time I used them.
Great experience with this location!
Denise was super, great customer service very informative thank you Denise
Very nice, Denise helped me tremendously good service thank you
Very good Customer service Denise helped me out with no problems.
Office manager was very helpful and professional!!
Todo fue muy bueno y muy amable
Michelle. Service was excellent and friendly
Bryant was wonderful with customer service and went above and beyound to make the situation easy and flawless. i would recomend hi to anywone with any needs what so ever he makes the process so much easier
Michelle was fantastic. She was nice and informative. Also very helpful. I would highly recommend them.
Public Storage is excellent. They are very professional and outstanding A couple of times they call me to let me know I didn't lock the door to my Storage properly. That what I call excellent services. I would rate them a 5+ stars.
Michelle was very courteous and helpful. She explained everything thoroughly.
Getting set up was a breeze!! Michelle (so amazing) and Keron(not sure if I spelled that correctly) were so hospitable and well informed. 10/10 service and i look forward to utilizing my space!
Michelle was great thank you for the help in renting my space
Karen was very helpful and pleasant to work with.
The clerk was very friendly and helpful. She explained the contract clearly.
Michelle was very helpful and informative. I loved her energy. She goes above and beyond.
Nice and clean good people in office
Michelle was awesome!! Very quick and easy process, thank you!!
Denise is wonderful and helpful...she's 10/10
Clean, well kept and easy to get in and out while still being secure
Chase was very helpful and kind. Answered every question I had and made me feel comfortable. I don’t trust people, but I felt like I could trust him. He was very thorough about everything. Thank you Chase!
Great service, Michelle was nice and answered all questions
Michelle was amazing 👏 great customer service very knowledgeable on taking caring of my question and concern.
Thank you so much 10 🌟 s 🤠
Did an awesome job 👏 🙌 👍🏾
Denise really helped me out in setting up my account and great customer service . Thanks Denise
I like the places it quiet and safe
Denise and Michelle were knowledgeable and very helpful thanks ladies
This was not my public storage. Michelle not only redirected me to the right place but she was (and is) detailed and expressive and even went the extra mile to show me and guide me in the right direction.
I am writing a review because of her. She made my day. She is a wunderkind, kind and welcoming in every way.
You have hit the golden buzzer with her and her hospitality.
Thank you for the amazing service and being so kind and good.
The staff at public storage are beyond amazing I would like to thank Chase and Michelle for all their hard work and dedication. You both went above and beyond to help me!
Matt was great,fast and friendly, pick the perfect spot that I needed. Great service Matt thank you so much.
Thanks Denise for all yout help
Fast and friendly staff ... Matt was quick to help and get me all set up with a new unit. 10/10 and will definitely be sending any family to him as well for any storage needs
Absolutely the best service! Matthew took great care of us and got the units we needed!!! Thank you so much for your help!!
Matthew took car of me today and the last three times. I've been with this storage three years always treated me right. Good man
Katie in the front office is so sweet and very caring! It’s rare to find people whom actually have good customer service and remember conversations that they have had with you!
The place was extremely clean and the service was excellent
Denis was so nice and helpful to me and my family
I will highly recommend others to
Public storage
Thank you Denis
Last Sunday , Mr Chase helped us with a unit. He was great and professional. Thank you!
It's a big box to put your smaller boxes in. Clean, comfortable and secure.
Denise was such a great help!
Denise made it so easy and fast to finish our online reservation, she was great!!! Thank you Denise:)
Ms Denise was kind and helpful with getting me set up to rent a storage unit.
Great service.
Thanks Denise
Denise was great at giving us a space for our rental needs! Great service
Erica was great and have great costumer service
Great customer service Denise was awesome and made sure I understood everything and made a smooth transition to my rental.
Matt was a huge help when we needed assistance regarding our unit! Definitely made sure we left happy and all our questions answered .
Denise, misty, and mat were very helpful and informative they made this process so easy for me they were very friendly and knowledgeable I am very grateful for their help
I absolutely recommend this storage rental place !!!! The Public Storage on Crowley road in Fort Worth Texas. Mrs.Denise and Mrs.Nyia were so helpful and kind ! The customer service was amazing thank you so much again !
Ms Denise help me perfectly with getting my unit and answering any questions i had.
Great customer service here. Misti was exceptionally helpful. And knew every answer to my questions. She made me feel right at home.
Overall great experience, will return your call immediately if you can’t get through the first time
Employees were extremely helpful. Issues were resolved expeditiously. Highly recommended.
Had some issues over non- sufficient charges that PS wrongly tried to charge me n went to my bank to get prove PS never returned or even tried to draft my account after talking to DENISE on Monday Dec 09 and talking to corporate they relise their mistake n gave me credit for returned check tried to talk to Matthew on Saturday Dec 07 n he had a bad attitude about my situation even threatened to auction my belongings before the situation was worked out n not really know wat the mix up was I just thank god that he was off Monday nd DENISE was there to hear me out n was partially respon didn't wanna deal with him again
Denise was very professional and helpful
Thank you Denise
Denise was great! Explained everything down to the T. Very patient & resolved every question I had. Thanks Denise I really hope you have a day just as beautiful as you!
Great service, Denise answered all the questions 😊
Denise was extremely helpful and great customer service.
Very helpful, excellent customer service.
OK, have used it multiple times over the years...very convenient. I like the gate access with the app!
Ethan was amazing! This maybe one of the first seamless transitions I’ve had at a public storage. Thank you Ethan!!!
Even though my boyfriend got me kicked out it's a good place to have your things, I noticed the locks Go into the actual door to the unit so it would be hard for a thief to get in there, as far as security goes the storage unit is perfect
Good Service. Loved that they were open Sunday. Thanks Karrington.
Karrington was very helpful and knowledgeable
Just passing by in proximity.
Hello, I have the honor to meet Denise and Mathew at the crowley location, they are very nice and friendly and have great custom service skills. Both of them are friendly with all the customers.
Denise and Ethan was absolutely the most professional, patient, and knowledgeable about the storage space and contract.
I live this place so much mrs Denise is always so nice and helpful the storage area is super clean and my item feel super safe !!!!! Come here you will love her and this place tooo 🥰🥰🥰🥰
Public storage employees were amazingly nice & helpful. Thank you
Denise was very patient and nice with everything
Front desk staff Denise helped me allot and answered my questions and was also able to help me switch unit .
Denise was very friendly and helpful. The process to get our storage unit was fast and easy!
Great customer service, I was issued the wrong space for my trailer and Denise helped fix the issue with no problems
Denise was very good about explaining details and made the process quicker and efficient.
Denise was very helpful with the unit selection process as well as renting thanks again 🙏🏼
Excellent customer service!!!
Mrs Denise was very helpful and was a pleasure
I went in frustrated with a situation that needed immediate attention. Denise was my agent! She took the best care of my problem with no hesitation. The office was crowded with other customers but she took care of each one of us like we were all a priority and took nothing away from our separate concerns. Her customer service is really top notch under pressure . We all left with a smile and that’s a big deal :-)
My experience was very good. The young lady at front desk took care of my needs...she was very very helpful....thank you souch!!!
Denise was a huge help. She took care of me as fast as possible and answered all my questions, making sure I fully understood how the billing would work. I run a detailing business so I’m in and out all the time. Matt is a friendly man who took care of me when I first got into my unit and was just as much of a help. It’s been a great experience here and team seems to be very persistent I would definitely bring my business back here!
They are very nice very helpful 👍
Denise is a really good person, she is so good worker, she really helps me
Matthew and Denise are outstanding staff. They have always been professional, honest and helpful with any questions l have.
Semper Fi
Myron Sams (USMC/RET)
Very kind speaks some spanish and understood me very well which was very helpful and overall amazing service
She was very helpful with communication and tried to understand me despite me not speaking English.She is very kind and had an amazing attitude and took her time to show me around.
Denise was real nice and helpful for the second time she’s a very nice person thank you for being so nice Denise
Very nice personality, and well informed person Mrs. Denise
Had questions and concerns regarding leaving the facility, Denise and Matthew were very helpful!! Really appreciated my sentimental items being well kept! Highly recommend!!
Denise took very good care of me. Very knowledgeable, very friendly, I recommend this facility to everyone. See Denise she will take care of you.
Excelente servicio por parte de Denisse
Denise was very helpful, she was a very sweet.
The lady was great and helped you so much and made my day better go see Denise
Very professional people, hard-working people love the place, so kind rent here
The service is amazing was in and out in a flash.
I came to rent a unit today and the staff was super friendly and helpful and answered all of my questions! Super recommended!
Great service great people Matthew and Billy was the best service awesome service
They are kind and very helpful. There is no match . The store on Crowley 7601 is the best with the people there they are the best
Nice & smile and very good service
They were very kind and nice and help me thank you so much
Good place to keep your stuff
Next door to Shipleys 🍩 donuts
They were hot and great!
If I could give more than 5 stars I would had a great experience with a gentleman named Matt he was very professional and very helpful through the stressful process of moving and downsizing.
Excellent people skills and services with fair prices. Matt was very helpful and answer all my questions. Keep up the good work!
Outstanding! Great move in specials and lots of parking available for RV's, trailers, and cars.
I am pleased with the services I received at Public Storage. Daniel, the customer service rep, was very kind and knowledgeable about the location, requirement, etc.
I would recommend my friend & family.
Matt was super awesome I would recommend him any day thanks bud
Great storage place! Close by home too! Wonderful customer service!
Josh and Mathew were very helpful
The BEST CUSTOMER SERVICE from MATT
Randy was great and great customer service
Thank you so much for all your patience and help randibeth.
Randi was very awesome in helping transferring my storage to another unit. Very professional person and she answer all my questions. Thank you so much Ms. Randi. Have a great day and weekend.
Friendly service, took the time to answer all our questions, will recommend to family and friends.
Lettty was super friendly and helpful she showed me around and went above and beyond with her customer service she deserves a raise.
My husband and I were taken care of by Letty, a sweet lady at front desk. She was very informative and cleared us of any doubts. We were able to look at storage unit and reserve it within minutes. She was patient and ensured we understood everything when reserving the unit. Overall we are extremely satisfied with her professionalism and customer service. Besides that the business was clean, organized and welcoming. The unit we reserved was climate control, clean, and beyond our expectations in size. If needed they also had bundles of boxes & accessories like bubble wrap, protection clothes etc. To help with your move. I recommend this location.
Ms. Nevada was very professional, knowledgeable, and efficient when obtaining my storage. I got checked in and was on my way in minutes. Thank you!
Nevada made my experience stress free. Knowledgeable, efficient and provided excellent customer service. This location is super clean and I would recommend Public Storage over their competitors.
Matt is the BOMB.COM... I realized I needed a larger storage unit and he got me switched over with no problem. He is very professional and was a tremendous help. It's hard to get good customer service these days bit Matt was on point. Thanks Matt!!
Respectable customer service and warm greetings.
Friendly staff. Easy in and out
The staff had great customer service